Added Enhanced Agent Monitoring system settings option
git-svn-id: svn://192.168.202.10@3894 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -0,0 +1,214 @@
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#!/usr/bin/perl
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# enhancedMONITORswitch.agi
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# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# This script switches the manager to MONITOR/BARGE/WHISPER for the agent being
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# monitored using enhanced_agent_monitoring
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# CHANGELOG:
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# 250103-1619 - First build
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#
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$script = 'enhancedMONITORswitch.agi';
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$now_date_epoch = time();
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,local_gmt FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$local_gmt = $aryA[1];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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}
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$sthA->finish();
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$agent_zap_channel = "101";
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########## FIND playfilename ##########
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$monitor_action='MONITOR';
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;}
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;}
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$i++;
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}
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### list of command-line array arguments:
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@ARGV_vars = split(/-----/, $ARGV[0]);
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$monitor_method = $ARGV_vars[0];
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$monitor_action = $ARGV_vars[1];
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}
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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# check for monitoruser variable, if not set, then set it
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$monitorsession = $AGI->get_variable('monitorsession');
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$agent_zap_channel = $AGI->get_variable('agent_zap_channel');
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$manager_zap_channel = $AGI->get_variable('manager_zap_channel');
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if ($AGILOG) {$agi_string = "Agent session: |$monitorsession| Channel: $channel| Agent Channel: $agent_zap_channel|"; &agi_output;}
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#$stmtA = "SELECT channel FROM vicidial_live_agents WHERE conf_exten = '$canal' AND ifnull(trim(channel), '') <> '' and (channel in (select channel from live_channels) or comments='MANUAL') LIMIT 1";
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#$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Originate','$BMquery','Channel: Local/$monitor_dialstring$stage$session_id@default','Context: default','Exten: $dialplan_number','Priority: 1','Callerid: \"$BEquery\" <$outbound_cid>','$variable','','','','');";
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$BEquery = "BE0$now_date_epoch$monitorsession";
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if ($monitor_method =~ /CMD/)
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{
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# CMD - for commands on manager channel, default is MONITOR, mute the manager channel in agent ConfBridge session
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
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if ($monitor_action =~ /MONITOR/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
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}
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if ($monitor_action =~ /BARGE/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeUnmute','$BEquery','Conference: $monitorsession','Channel: $manager_zap_channel','','','','','','','','');";
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}
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if ($monitor_action =~ /WHISPER/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Redirect','$BEquery','Channel: $manager_zap_channel','Context: vici_monitor_whisper','Exten: 47378221$monitorsession','Priority: 1','CallerID: $BEquery','','','','','');";
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}
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}
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else
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{
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# MGR - for direct manager channel, default is MONITOR, mute the manager channel in agent ConfBridge session
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
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if ($monitor_action =~ /MONITOR/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeMute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
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}
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if ($monitor_action =~ /BARGE/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','ConfbridgeUnmute','$BEquery','Conference: $monitorsession','Channel: $channel','','','','','','','','');";
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}
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if ($monitor_action =~ /WHISPER/)
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{
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$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Redirect','$BEquery','Channel: $channel','Context: vici_monitor_whisper','Exten: 47378221$monitorsession','Priority: 1','CallerID: $BEquery','','','','','');";
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}
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}
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$affected_rows = $dbhA->do($stmtA);
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if ($AGILOG) {$agi_string = "MANAGER INSERT $channel|$affected_rows|$stmtA|"; &agi_output;}
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exit;
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sub agi_output
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{
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($Lsec,$Lmin,$Lhour,$Lmday,$Lmon,$Lyear,$Lwday,$Lyday,$Lisdst) = localtime(time);
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if ($Lhour < 10) {$Lhour = "0$Lhour";}
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if ($Lmin < 10) {$Lmin = "0$Lmin";}
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if ($Lsec < 10) {$Lsec = "0$Lsec";}
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$LOGtime = "$Lhour:$Lmin:$Lsec";
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if ($AGILOG >=2)
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{
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### open the log file for writing ###
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open(Lout, ">>$AGILOGfile")
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|| die "Can't open $AGILOGfile: $!\n";
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print Lout "$LOGtime|$LOGtime|$script|$agi_string\n";
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close(Lout);
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}
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### send to STDERR writing ###
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if ( ($AGILOG == '1') || ($AGILOG == '3') )
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{print STDERR "$LOGtime|$LOGtime|$script|$agi_string\n";}
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$agi_string='';
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}
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@@ -1,7 +1,7 @@
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#!/usr/bin/perl
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# getAGENTchannel.agi by Omar Rodriguez www.ItContinental.com
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# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# Copyright (C) 2025 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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# This script is able to return the name of the channel that belongs to the agent,
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# to allow administrators to whisper to the agents
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# Has been made using Vicidial code as Base
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@@ -10,6 +10,7 @@
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# 150728-1315 - First build
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# 150804-0944 - Rewritten to work on multi-server systems and with different dialplan
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# 160523-2352 - Fixed issue with local channels in session
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# 250103-1608 - Added processing of monitorsession channel variable
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#
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$script = 'getAGENTchannel.agi';
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@@ -113,10 +114,24 @@ while(<STDIN>)
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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}
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# check for monitoruser variable, if not set, then set it
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$monitorsession = $AGI->get_variable('monitorsession');
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if ( (length($extension) < 7) && (length($monitorsession) >= 7) )
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{
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if ($AGILOG) {$agi_string = "Setting session with channel variable: |$monitorsession -> $extension| Channel: $channel| CID: $calleridname <$callerid>|"; &agi_output;}
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$extension = $monitorsession;
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}
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if (length($extension) > 7)
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{$extension = substr($extension, -7);}
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if ($AGILOG) {$agi_string = "Agent session: $extension| Channel: $channel| CID: $calleridname <$callerid>|"; &agi_output;}
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if ($AGILOG) {$agi_string = "Agent session: |$extension| Channel: $channel| CID: $calleridname <$callerid>|"; &agi_output;}
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if (length($monitorsession) < 7)
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{
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if ($AGILOG) {$agi_string = "Setting session channel variable: |$extension| Channel: $channel| CID: $calleridname <$callerid>|"; &agi_output;}
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$AGI->exec("EXEC Set(__monitorsession=$extension)");
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}
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#$stmtA = "SELECT channel FROM vicidial_live_agents WHERE conf_exten = '$canal' AND ifnull(trim(channel), '') <> '' and (channel in (select channel from live_channels) or comments='MANUAL') LIMIT 1";
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@@ -146,6 +161,7 @@ if ($AGILOG) {$agi_string = "$sthArows|$agent_zap_channel|$stmtA|"; &agi_outpu
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#$AGI->verbose("agent_zap_channel: $agent_zap_channel");
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$AGI->set_variable('agent_zap_channel', $agent_zap_channel);
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$AGI->exec("EXEC Set(__manager_zap_channel=$channel)");
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exit;
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