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Added Latency Gaps logging

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Added Demographic Quotas campaign features
Added more logging for campaign test calls

git-svn-id: svn://192.168.202.10@3723 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2023-05-16 22:05:41 +00:00
parent 062b424ee2
commit 7aea5daea6
22 changed files with 17768 additions and 62 deletions
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agc_2-X/trunk/www/vicidial/help_documentation.txt
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# version: 20230421085001
# version: 20230515164601
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -147,6 +147,10 @@ campaigns-manual_dial_hopper_check Manual Dial Hopper Check <QXZ>Setting this to
campaigns-lead_filter_id Lead Filter <QXZ>This is a method of filtering your leads using a fragment of a SQL query. Use this feature with caution, it is easy to stop dialing accidentally with the slightest alteration to the SQL statement. Default is NONE.</QXZ>
campaigns-auto_active_list_new Auto Active List New <QXZ>This setting will automatically set an inactive list to active when it contains dialable NEW status leads and the campaign has less than this setting number of NEW status leads to be dialed. The order in which the next list is set to active is determined by the List Auto Active List Rank. This feature will only work if there has been calling on this campaign within the last hour. If no leads have been dialed within the last hour in this campaign, then this feature will not function. Default is DISABLED. This feature will only work if the Call Quota Lead Ranking feature is also enabled.</QXZ>
campaigns-call_quota_lead_ranking Call Quota Lead Ranking <QXZ>This setting will allow you to choose a Settings Container which has the settings you want to use for Call Quota Lead Ranking. Default is DISABLED.</QXZ>
campaigns-demographic_quotas Demographic Quotas <QXZ>This setting will enable or disable the Demographic Quotas feature for this campaign. For these features to work, you will need to select a value Container in the setting below. This feature is not related to Call Quota Lead Ranking and the two features should not be active on any single campaign at the same time. For more information, read the DEMOGRAPHIC_QUOTAS.txt document. Default is DISABLED.</QXZ>
campaigns-demographic_quotas_rerank Demographic Quotas Force Re-Rank <QXZ>By default, Demographic Quotas will only re-rank the leads in the campaign lists either when a quota has been reached or the campaign has run out of leads to dial. But this setting can force the system to re-rank the leads once using NOW, every hour using HOUR or every minute using the MINUTE setting. Keep in mind that depending on your system capacity and the number of leads in the campaign lists, this re-ranking process may lead to temporary system disruption, especially if it is run very frequently. When NOW is used, after the re-ranking process, the value of this setting will go back to NO. Default is NO.</QXZ>
campaigns-demographic_quotas_list_resets Demographic Quotas List Resets <QXZ>This optional setting can reset the active lists in this campaign if there are leads within the call time available and there are no more dialable leads in the campaign lists. We do not recommend activating this setting in most cases because it can result in customers being called an excessive number of times in a single day. Default is MANUAL.</QXZ>
campaigns-demographic_quotas_container Demographic Quotas Container <QXZ>This setting is where you select a DEMOGRAPHIC_QUOTAS container to be used for the Demographic Quota features to use for quota goals. For more information, read the DEMOGRAPHIC_QUOTAS.txt document. Default is DISABLED.</QXZ>
campaigns-call_count_limit Call Count Limit <QXZ>This enforces a limit on the number of call attempts for the leads dialed in this campaign. A lead may go over this limit slightly if Lead Recycling or Auto-Alt-Dialing is enabled. Default is 0 for no limit.</QXZ>
campaigns-call_count_target Call Count Target <QXZ>This option is only used for reporting purposes and has no effect on leads dialed. Default is 3.</QXZ>
campaigns-daily_call_count_limit Daily Call Count Limit <QXZ>This feature, if enabled, will limit the number of times a lead can be called in a single day. Once a lead has reached this set limit, if the lead is selected to be dialed again, the called-since-last-reset flag on the lead will be changed to -Y- and the call will not be dialed. If you want to raise this daily limit during the day, you might need to reset your lists to be able to dial the leads that hit the previous limit earlier in the day. This feature may conflict with Auto-Alt-Dial features if they are enabled on a campaign. Default is 0 for disabled.</QXZ>
@@ -1141,6 +1145,7 @@ settings-user_new_lead_limit New Leads Per List Limit <QXZ>This setting enables
settings-daily_call_count_limit Enable Daily Called Count Limits <QXZ>Enabling this setting will allow you to define a daily called count limit on a per campaign basis. Default is 0 for disabled.</QXZ>
settings-call_limit_24hour Enable 24-Hour Called Count Limits <QXZ>Enabling this setting will allow you to define a 24-hour called count limit on a per campaign basis. Default is 0 for disabled.</QXZ>
settings-call_quota_lead_ranking Call Quota Lead Ranking <QXZ>This setting allows you to use the campaign setting for Call Quota Lead Ranking, which allows for a complex set of recycle dialing priorities for non-contact calls. Default is 0 for disabled.</QXZ>
settings-demographic_quotas Demographic Quotas <QXZ>This setting allows you to use the campaign Demographic Quotas feature, which allows for a dialing pattern that is based around a set of demographic types and values with associated quota goals. This feature is not related to Call Quota Lead Ranking and the two features should not be active on any single campaign at the same time. For more information, read the DEMOGRAPHIC_QUOTAS.txt document. Default is 0 for disabled.</QXZ>
settings-custom_fields_enabled Enable Custom List Fields <QXZ>This setting enables the custom list fields feature that allows for custom data fields to be defined in the administration web interface on a per-list basis and then have those fields available in a FORM tab to the agent in the agent web interface. Default is 0 for disabled.</QXZ>
settings-expanded_list_stats Enable Expanded List Stats <QXZ>This setting enables two additional columns to be displayed on most of the List status breakdown tables on the list modification and campaign modification pages. Penetration is defined as the percent of leads that are at or above the campaign Call Count Limit and-or the status is marked as Completed. Default is 1 for enabled.</QXZ>
settings-hide_inactive_lists Hide Inactive Lists <QXZ>This setting allows you to hide inactive lists from the Lists Listing page. Similar to the default Users feature, a link to display all lists will be available at the top of the listings section. Default is 0 for disabled.</QXZ>
@@ -1153,6 +1158,7 @@ settings-enable_drop_lists Enable Drop Lists <QXZ>This setting if enabled will m
settings-source_id_display Admin Lead Source ID Display <QXZ>This setting will make the Source ID lead field show up in the Admin Modify Lead screen. Default is 0 for disabled.</QXZ>
settings-allow_web_debug Allow Web DB Debug <QXZ>This option will allow the DB query string option to be used in most web pages on this system to show debug output. Default is 0 for disabled.</QXZ>
settings-agent_debug_logging Agent Screen Debug Logging <QXZ>This setting if enabled will log almost all agent screen mouse clicks and AJAX processes triggered by the agent screen. To enable for all agents, set this option to 1. To enable only for one agent on the system, set this option to the user that you want to log. Warning, this feature can log hundreds of entries per phone call, so use with caution. These agent debug records are deleted after 7 days. Default is 0 for disabled.</QXZ>
settings-log_latency_gaps Agent Latency Gaps Logging <QXZ>This setting if enabled will look for gaps in the latency logging for agents logged into the agent screen. This process can be configured in the AGENT_LATENCY_LOGGING Settings Container. For more information on this feature, read the AGENT_SCREEN_LOGGING.txt document. Default is 1 for enabled.</QXZ>
settings-agent_screen_timer Agent Screen Timer <QXZ>This will select the method of JavaScript timer to be used by the Agent Screen. The original method is setTimeout, which maintains the timer directly in JavaScript. An alternative method is setTimeoutAudioLoop, which uses the HTML -audio- tag with the -loop- option to play a 20Hz audio sound repeatedly to keep the browser tab active, this method will break Agent Browser Call Alerts if enabled. Another alternative is EventSource, which uses a script on the server to trigger the timer. You may want to use EventSource if your agents are using a Chromium-based web browser that has limitations on how native JavaScript timers work, although using this method may possibly cause issues if you have a poor network connection to the server or are on an older network or proxy that does not handle streaming web services well. Default is setTimeout</QXZ>
settings-enhanced_disconnect_logging Enhanced Disconnect Logging <QXZ>This setting, set to 1, enables logging of calls that get a CONGESTION signal with a cause code of 1, 19, 21, 34 or 38. Setting this to 2 will additionally log calls with cause codes of 18-CHANUNAVAIL and 102. Setting this to 3 will alternatively prevent some temporary error SIP messages on failed calls from sending the lead to ADC status. Instead, the status will be set as HUCXXX where XXX is the hangup_cause code. Eg. HUC18 for Cause 18 (SIP 408 Request timeout). Default is 0 for disabled.</QXZ>
settings-sip_event_logging SIP Event Logging <QXZ>This setting will enable logging of SIP events on outbound phone calls for servers that are running patched versions of Asterisk 13 or higher. Default is 0 for disabled.</QXZ>
@@ -1349,6 +1355,7 @@ usergroup_login User Group Login Report <QXZ>This report includes information on
agent_timeclock_detail User Timeclock Detail Report <QXZ>Pulls all timeclock records for agents meeting the selected parameters.</QXZ><BR><QXZ><U>TIME CLOCK</U> = Total amount of time agent spent logged in.</QXZ><BR><QXZ><U>TIME CLOCK PUNCHES</U> = A list of the punch-in and punch-out times for each agent. Punch-out times marked with an asterisk (*) denotes AUTOLOGOUT from timeclock.</QXZ>
campaign_status_list_report Campaign Status List Report <QXZ>This report is designed to show the breakdown by list_id of the calls and their statuses for all lists within a campaign for a set time period.</QXZ><BR><QXZ><U>DISPOSITION</U> = The distinct dispositions made for the list within the time frame specified.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls ending with the disposition listed.</QXZ><BR><QXZ><U>DURATION</U> = Sum of the length of the calls ending with the disposition listed.</QXZ><BR><QXZ><U>HANDLE TIME</U> = Sum of the time the calls ending with the disposition listed were handled by an agent (<U>TALK</U> + <U>DEAD</U>).</QXZ><BR><BR><QXZ><U>TOTAL CALLS</U> = Number of calls placed to leads belonging to lists in this campaign within the time frame specified.</QXZ><BR><QXZ><U>STATUS FLAGS BREAKDOWN</U> = Breakdown of the total calls into status categories, including counts per category and percentage relative to the number of calls to leads in the list within the time frame specified.</QXZ>
campaign_debug Campaign Debug <QXZ>Shows campaign stats and debug output for a selected campaign.</QXZ>
DQreport Demographic Quotas Report <QXZ>This report will show the details of a single campaigns Demographic Quota settings, goals and other basic campaign calling information all on one screen. As quota goals are filled, the goal rows will change from a green to a purple background color. The numbers in this report are updated once per minute, but the -count- column can also be updated as agents disposition calls. It is possible for the -count- column to be higher than it really is if a call is dispositioned at the same time as the back-end process runs, but this will not impact the function of this feature and the numbers will be corrected within one minute. There are also links near the top of the report to go to the campaign modify page and the debug page to see more information on the last time the Demographic Quotas process ran.</QXZ>
user_logins_report User Logins Report <QXZ>This report will show the last login information for a user on the last several days that they logged into the system</QXZ>
user_latency_report User Latency Report <QXZ>This report will show the agent screen web connection latency information for agents that are currently or recently logged in to the agent screen.</QXZ>
carrier_log_report Carrier Log Report <QXZ>This report will show dial status breakdowns, SIP error reason breakdowns, and carrier log records for a selected date, and can be filtered by server.</QXZ>