diff --git a/agc_2-X/trunk/www/vicidial/help.php b/agc_2-X/trunk/www/vicidial/help.php
index 0fd0f04d..745e0c1e 100644
--- a/agc_2-X/trunk/www/vicidial/help.php
+++ b/agc_2-X/trunk/www/vicidial/help.php
@@ -140,6 +140,7 @@
# 171011-1505 - Added webphone_layout entries
# 171018-2203 - Added campaigns-scheduled_callbacks_email_alert entry
# 171020-0028 - Added whiteboard report entry
+# 171114-1255 - Updated definitions of SALEs to specifically mention status flag of SALE set to Y
#
@@ -6343,7 +6344,7 @@ if ($SSqc_features_active > 0)
NONPAUSE = Everything except pause (WAIT + TALK + DISPO)."); ?>
TIME = Total time of these (PAUSE + WAIT + TALK + DISPO)."); ?>
TALK = Time the agent talks to a customer minus DEAD time."); ?>
-SALES = Total number of calls the user handled that were statused in a Sales status."); ?>
+SALES = Total number of calls the user handled where the SALE status flag is set to Y."); ?>
SALES PER WORKING HOUR = Total number of sales divided by system time."); ?>
SALES TO LEADS RATIO = Total number of sales divided by leads handled."); ?>
SALES TO CONTACTS RATIO = Total number of sales divided by contacts."); ?>
@@ -6359,7 +6360,7 @@ if ($SSqc_features_active > 0)
-
CALLS = Total number of calls sent to the user."); ?>
-SALES = Total number of calls the user handled that were statused in a Sales status."); ?>
+SALES = Total number of calls the user handled where the SALE status flag is set to Y."); ?>
SALES CONVERSION PCT = Total number of sales divided by calls handled."); ?>
SALES PER HOUR = Total number of sales divided by system time."); ?>
TIME = Total time of these (PAUSE + WAIT + TALK + DISPO)."); ?>
@@ -6370,7 +6371,7 @@ if ($SSqc_features_active > 0)
CALLS = Total number of calls sent to the user."); ?>
CI CALLS = Total number of calls the user handled that were statused in a Customer Contact status."); ?>
DNC CI PCT = Total number of DNC statused calls divided by the number of Customer Contact calls."); ?>
-SALES PER HOUR = Total number of sales divided by system time."); ?>
+SALES PER HOUR = Total number of calls the user handled where the SALE status flag is set to Y, divided by system time."); ?>
@@ -6607,7 +6608,7 @@ if ($SSqc_features_active > 0)
TOTAL CALLS = The number of calls taken either by a campaign or during a time interval during a campaign, depending on the report."); ?>
SYSTEM RELEASE CALLS = The number of calls terminated by the dialer per campaign or during a time interval for a campaign, depending on the report."); ?>
AGENT RELEASE CALLS = The number of calls terminated by the agent per campaign or during a time interval for a campaign, depending on the report."); ?>
-SALE CALLS = The number of sales made either on a campaign or during a time interval during a campaign, depending on the report."); ?>
+SALE CALLS = Total number of calls the user handled where the SALE status flag is set to Y, made either on a campaign or during a time interval during a campaign, depending on the report."); ?>
DNC CALLS = The number of DNC made either on a campaign or during a time interval during a campaign, depending on the report."); ?>
NO ANSWER PERCENT = The percentage of calls dispositioned as no answer against the TOTAL CALLS."); ?>
DROP PERCENT = The percentage of calls dispositioned as DROPs against the TOTAL CALLS."); ?>
@@ -6663,14 +6664,14 @@ if ($SSqc_features_active > 0)
AGENT = The agent making the transfer (fronter)."); ?>
XFERS = The number of transfers the agent made."); ?>
SALE % = Percentage of transfers the agent made that resulted in a sale."); ?>
-SALE = Number of sales (dispos where sale=Y in the -Statuses- section) made on the agents transfers."); ?>
+SALE = Number of sales (statuses where sale status flag is set to Y in the -Statuses- section) made on the agents transfers."); ?>
DROP = Number of transfers that were dropped (did not make it to a live closer)."); ?>
OTHER = Number of transfers that were not dropped, but also not sold by the closer."); ?>
CLOSER STATS"); ?>
AGENT = The agent receiving the transfer (closer)."); ?>
CALLS = Total calls answered by the closer."); ?>
-SALE = Number of sales (dispos where sale=Y in the -Statuses- section) made on the transfers the closer fielded."); ?>
+SALE = Number of sales (statuses where sale status flag is set to Y in the -Statuses- section) made on the transfers the closer fielded."); ?>
DROP = Number of calls the closer received that were dispoed as dropped."); ?>
OTHER = Calls the closer fielded that did not result in sales."); ?>
CONV % = Percentage of transfers the closer received that resulted in sales."); ?>