Added new QC module with QC scorecards, Quality Control Report, Settings Compare Utility

git-svn-id: svn://192.168.202.10@3369 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql

@@ -1054,7 +1054,9 @@ daily_call_count_limit TINYINT(3) UNSIGNED default '0',
 daily_limit_manual VARCHAR(20) default 'DISABLED',
 transfer_button_launch VARCHAR(12) default 'NONE',
 shared_dial_rank TINYINT(3) default '99',
-agent_search_method VARCHAR(2) default ''
+agent_search_method VARCHAR(2) default '',
+qc_scorecard_id VARCHAR(20) DEFAULT '',
+qc_statuses_id VARCHAR(20) DEFAULT ''
 ) ENGINE=MyISAM;
 
 CREATE TABLE vicidial_lists (
@@ -1095,7 +1097,10 @@ cache_count_new INT(9) UNSIGNED default '0',
 cache_count_dialable_new INT(9) UNSIGNED default '0',
 cache_date DATETIME,
 inbound_drop_voicemail VARCHAR(20),
-inbound_after_hours_voicemail VARCHAR(20)
+inbound_after_hours_voicemail VARCHAR(20),
+qc_scorecard_id VARCHAR(20) DEFAULT '',
+qc_statuses_id VARCHAR(20) DEFAULT '',
+qc_web_form_address VARCHAR(255) DEFAULT ''
 ) ENGINE=MyISAM;
 
 CREATE TABLE vicidial_statuses (
@@ -1347,7 +1352,9 @@ browser_alert_sound VARCHAR(20) default '---NONE---',
 browser_alert_volume TINYINT(3) UNSIGNED default '50',
 answer_signal ENUM('START','ROUTE','NONE') DEFAULT 'START',
 no_agent_delay SMALLINT(5) default '0',
-agent_search_method VARCHAR(2) default ''
+agent_search_method VARCHAR(2) default '',
+qc_scorecard_id VARCHAR(20) DEFAULT '',
+qc_statuses_id VARCHAR(20) DEFAULT ''
 ) ENGINE=MyISAM;
 
 CREATE TABLE vicidial_stations (
@@ -1885,7 +1892,9 @@ manual_dial_phone_strip VARCHAR(10) default 'DISABLED',
 daily_call_count_limit ENUM('0','1') default '0',
 allow_shared_dial ENUM('0','1','2','3','4','5','6') default '0',
 agent_search_method ENUM('0','1','2','3','4','5','6') default '0',
-phone_defaults_container VARCHAR(40) default '---DISABLED---'
+phone_defaults_container VARCHAR(40) default '---DISABLED---',
+qc_claim_limit TINYINT UNSIGNED DEFAULT '3',
+qc_expire_days TINYINT UNSIGNED DEFAULT '3'
 ) ENGINE=MyISAM;
 
 CREATE TABLE vicidial_campaigns_list_mix (
@@ -4412,6 +4421,80 @@ index (call_time),
 index (drop_time)
 ) ENGINE=MyISAM;
 
+CREATE TABLE quality_control_checkpoint_log (
+qc_checkpoint_log_id INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+qc_log_id INT(10) UNSIGNED DEFAULT NULL,
+campaign_id VARCHAR(8) DEFAULT NULL,
+group_id VARCHAR(20) DEFAULT NULL,
+list_id BIGINT(14) UNSIGNED DEFAULT NULL,
+qc_scorecard_id VARCHAR(20) DEFAULT NULL,
+checkpoint_row_id INT(10) UNSIGNED DEFAULT NULL,
+checkpoint_text TEXT,
+checkpoint_rank TINYINT(3) UNSIGNED DEFAULT NULL,
+checkpoint_points TINYINT(3) UNSIGNED DEFAULT NULL,
+instant_fail ENUM('Y','N') DEFAULT 'N',
+checkpoint_points_earned TINYINT(5) UNSIGNED DEFAULT NULL,
+qc_agent VARCHAR(20) DEFAULT NULL,
+checkpoint_comment_agent TEXT,
+PRIMARY KEY (qc_checkpoint_log_id)
+) ENGINE=MyISAM;
+
+CREATE TABLE quality_control_checkpoints (
+checkpoint_row_id INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+qc_scorecard_id VARCHAR(20) DEFAULT NULL,
+checkpoint_text TEXT,
+checkpoint_rank INT(3) UNSIGNED DEFAULT NULL,
+checkpoint_points TINYINT(3) UNSIGNED DEFAULT NULL,
+instant_fail ENUM('Y','N') DEFAULT 'N',
+admin_notes TEXT,
+active ENUM('Y','N') DEFAULT NULL,
+campaign_ids TEXT,
+ingroups TEXT,
+list_ids TEXT,
+create_date DATETIME DEFAULT NULL,
+create_user VARCHAR(10) DEFAULT NULL,
+modify_date TIMESTAMP NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
+modify_user VARCHAR(10) DEFAULT NULL,
+PRIMARY KEY (checkpoint_row_id)
+) ENGINE=MyISAM;
+
+CREATE TABLE quality_control_queue (
+qc_log_id INT(10) UNSIGNED NOT NULL AUTO_INCREMENT,
+qc_display_method ENUM('CALL','LEAD') DEFAULT 'CALL',
+lead_id INT(10) UNSIGNED DEFAULT NULL,
+status VARCHAR(6) DEFAULT NULL,
+call_date DATETIME DEFAULT NULL,
+agent_log_id INT(9) UNSIGNED DEFAULT NULL,
+user VARCHAR(20) DEFAULT NULL,
+user_group VARCHAR(20) DEFAULT NULL,
+campaign_id VARCHAR(8) DEFAULT NULL,
+group_id VARCHAR(20) DEFAULT NULL,
+list_id BIGINT(14) UNSIGNED DEFAULT NULL,
+scorecard_source ENUM('CAMPAIGN','INGROUP','LIST') DEFAULT 'CAMPAIGN',
+qc_web_form_address VARCHAR(255) DEFAULT NULL,
+vicidial_id VARCHAR(20) DEFAULT NULL,
+recording_id INT(10) UNSIGNED DEFAULT NULL,
+qc_scorecard_id VARCHAR(20) DEFAULT NULL,
+qc_agent VARCHAR(20) DEFAULT NULL,
+qc_user_group VARCHAR(20) DEFAULT NULL,
+qc_status VARCHAR(20) DEFAULT NULL,
+date_modified TIMESTAMP NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
+date_claimed DATETIME DEFAULT NULL,
+date_completed DATETIME DEFAULT NULL,
+PRIMARY KEY (qc_log_id),
+UNIQUE KEY quality_control_queue_agent_log_id_key (agent_log_id),
+KEY quality_control_queue_lead_id_key (lead_id)
+) ENGINE=MyISAM;
+
+CREATE TABLE quality_control_scorecards (
+qc_scorecard_id VARCHAR(20) NOT NULL,
+scorecard_name VARCHAR(255) DEFAULT NULL,
+active ENUM('Y','N') DEFAULT 'Y',
+passing_score SMALLINT(5) UNSIGNED DEFAULT 0,
+last_modified TIMESTAMP NOT NULL DEFAULT current_timestamp() ON UPDATE current_timestamp(),
+PRIMARY KEY (qc_scorecard_id)
+) ENGINE=MyISAM;
+
 
 ALTER TABLE vicidial_email_list MODIFY message text character set utf8;
 
@@ -4741,9 +4824,9 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
 INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('TIMEZONES_CANADA','Canadian Timezone List','TIMEZONE_LIST','---ALL---','CAN,NST,Y,Newfoundland Time Zone\nCAN,AST,Y,Atlantic Time Zone\nCAN,EST,Y,Eastern Time Zone\nCAN,CST,Y,Central Time Zone\nCAN,CST,N,Saskatchewan Time Zone\nCAN,MST,Y,Mountain Time Zone\nCAN,PST,Y,Pacific Time Zone\n');
 INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('TIMEZONES_AUSTRALIA','Australian Timezone List','TIMEZONE_LIST','---ALL---','AUS,AEST,Y,Eastern Australia Time Zone\nAUS,AEST,N,Queensland Time Zone\nAUS,ACST,Y,Central Australia Time Zone\nAUS,ACST,N,Northern Territory Time Zone\nAUS,AWST,N,Western Australia Time Zone\n');
 INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('PHONE_DEFAULTS','Default phone settings for preloading','PHONE_DEFAULTS','---ALL---','# Below are all phone settings recognized under the PHONE_DEFAULTS \r\n# container type and the type of data each accepts.  Any setting that\r\n# uses a default value in the database has said value pre-set below\r\n\r\n# 10 char max\r\nvoicemail_id => \r\n \r\n# 15 char max\r\nserver_ip => \r\n\r\n# 100 char max\r\npass => \r\n\r\n# 10 char max\r\nstatus => \r\n\r\n# Y/N only\r\nactive => Y\r\n\r\n# 50 char max\r\nphone_type => \r\n\r\n# \'SIP\',\'Zap\',\'IAX2\' or \'EXTERNAL\'\r\nprotocol => SIP\r\n\r\n# positive or negatier 2-decimal floating point number\r\nlocal_gmt => -5.00\r\n\r\n# 20 char max\r\nvoicemail_dump_exten => 85026666666666\r\n\r\n# 20 char max\r\noutbound_cid => \r\n\r\n# 100 char max\r\nemail => \r\n\r\n# 15 char max\r\ntemplate_id => \r\n\r\n# text, conf_override can span multiple lines, see below\r\nconf_override => \r\n# type=friend\r\n# host=dynamic\r\n# canreinvite=no\r\n# context=default1\r\n\r\n# 50 char max\r\nphone_context => default\r\n\r\n# Unsigned - max value 65536\r\nphone_ring_timeout => 60\r\n\r\n# 20 char max\r\nconf_secret => test\r\n\r\n# Y/N only\r\ndelete_vm_after_email => N\r\n\r\n# Options - Y, N, or Y_API_LAUNCH\r\nis_webphone => N\r\n\r\n# Y/N only\r\nuse_external_server_ip => N\r\n\r\n# 100 char max\r\ncodecs_list => \r\n\r\n# 0/1 only\r\ncodecs_with_template => 0\r\n\r\n# Options - Y, N, TOGGLE, or TOGGLE_OFF\r\nwebphone_dialpad => Y\r\n\r\n# Y/N only\r\non_hook_agent => N\r\n\r\n# Y/N only\r\nwebphone_auto_answer => Y\r\n\r\n# 30 char max\r\nvoicemail_timezone => eastern\r\n\r\n# 255 char max\r\nvoicemail_options => \r\n\r\n# 20 char max\r\nuser_group => ---ALL---\r\n\r\n# 100 char max\r\nvoicemail_greeting => \r\n\r\n# 20 char max\r\nvoicemail_dump_exten_no_inst => 85026666666667\r\n\r\n# Y/N only\r\nvoicemail_instructions => Y\r\n\r\n# Y/N only\r\non_login_report => N\r\n\r\n# 40 char max\r\nunavail_dialplan_fwd_exten => \r\n\r\n# 100 char max\r\nunavail_dialplan_fwd_context => \r\n\r\n# text\r\nnva_call_url => \r\n\r\n# 40 char max\r\nnva_search_method => \r\n\r\n# 255 char max\r\nnva_error_filename => \r\n\r\n# Integer, any size\r\nnva_new_list_id => 995\r\n\r\n# 10 char max\r\nnva_new_phone_code => 1\r\n\r\n# 6 char max\r\nnva_new_status => NVAINS\r\n\r\n# Y/N only\r\nwebphone_dialbox => Y\r\n\r\n# Y/N only\r\nwebphone_mute => Y\r\n\r\n# Y/N only\r\nwebphone_volume => Y\r\n\r\n# Y/N only\r\nwebphone_debug => N\r\n\r\n# 20 char max\r\noutbound_alt_cid => \r\n\r\n# Y/N only\r\nconf_qualify => Y\r\n\r\n# 255 char max\r\nwebphone_layout => \r\n');
-
-INSERT INTO vicidial_settings_containers VALUES ('INTERNATIONAL_DNC_IMPORT','Process DNC lists of various countries from FTP site','PERL_CLI','---ALL---','# This setting container is used for the international DNC system. \r\n# The below two settings are mandatory for importing suppression lists\r\n# and tell the import process where to look for new files and where to\r\n# move them when handled.  These settings cannot have the same value. \r\n--file-dir=/root/ftp\r\n--file-destination=/root/ftp/DONE\r\n\r\n# Uncomment below and set the status to whatever custom disposition you \r\n# would like already-loaded leads to be set to when they dedupe against\r\n# a country\'s DNC list (default is \"DNCI\")\r\n# --dnc-status-override=BMNR\r\n\r\n# The below settings are optional for when files are stored on a remote\r\n# server.  It is strongly recommended these settings are not used and\r\n# that the processing scripts and files are stored locally on the same\r\n# server. \r\n# --ftp-host=localhost\r\n# --ftp-user=user\r\n# --ftp-pwd=pwd\r\n# --ftp-port=21\r\n# --ftp-passive=1\r\n'),('DNC_IMPORT_FORMATS','Import formats for DNC files','OTHER','---ALL---','# This setting container is used for storing file formats used when \r\n# loading DNC suppression lists into the dialer. \r\n#\r\n# import template => (delimited|fixed),delimiter,phone1(,phone2,phone3)\r\n#\r\n# For delimited files, the phone1 value should be the index value of\r\n# the field where the phone appears.  The first array index is 0 and\r\n# indexes continue through the natural numbers.\r\n\r\n# In delimited files, acceptable values for the \"delimiter\" field are:\r\n# - \"tab\", \"pipe\", \"comma\", \"quote-comma\"\r\nBASIC_DELIMITED_FORMAT => delimited,pipe,0\r\n\r\n# If the phone number is split into multiple fields (ex: area code in\r\n# one field, rest of the number in another), simply list additional \r\n# indices of the phone number fields separated by commas in the order \r\n# in which the data should be combined to make the complete phone \r\n# number \r\nDELIMITED_WITH_AC_AND_EXCHANGE_SPLIT => delimited,tab,0,1\r\n\r\n# For fixed-length files, the phone field values should be of the type:\r\n# - \"starting_position|length\"\r\nBASIC_FIXED_FORMAT => fixed,,0|10\r\n\r\n# (delimited|fixed) is not used for CSV/Excel files, so all that needs \r\n# providing for those is the index field value(s) of the phone number\r\nBASIC_CSV_OR_EXCEL_FORMAT => ,,0'),('DNC_CURRENT_BLOCKED_LISTS','Lists currently blocked due to pending DNC scrub','READ_ONLY','---ALL---','');
+INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('QC_STATUS_TEMPLATE','Sample QC Status Template','QC_TEMPLATE','---ALL---','# These types of containers are simply used for creating a list of \r\n# QC-enabled statuses to apply to campaigns, lists, and ingroups.\r\n# Simply put all the statuses that this template should allow in\r\n# a comma-delimited string, as below:\r\n\r\nSALE,DNC,NI');
+INSERT INTO vicidial_settings_containers(container_id,container_notes,container_type,user_group,container_entry) VALUES ('INTERNATIONAL_DNC_IMPORT','Process DNC lists of various countries from FTP site','PERL_CLI','---ALL---','# This setting container is used for the international DNC system. \r\n# The below two settings are mandatory for importing suppression lists\r\n# and tell the import process where to look for new files and where to\r\n# move them when handled.  These settings cannot have the same value. \r\n--file-dir=/root/ftp\r\n--file-destination=/root/ftp/DONE\r\n\r\n# Uncomment below and set the status to whatever custom disposition you \r\n# would like already-loaded leads to be set to when they dedupe against\r\n# a country\'s DNC list (default is \"DNCI\")\r\n# --dnc-status-override=BMNR\r\n\r\n# The below settings are optional for when files are stored on a remote\r\n# server.  It is strongly recommended these settings are not used and\r\n# that the processing scripts and files are stored locally on the same\r\n# server. \r\n# --ftp-host=localhost\r\n# --ftp-user=user\r\n# --ftp-pwd=pwd\r\n# --ftp-port=21\r\n# --ftp-passive=1\r\n'),('DNC_IMPORT_FORMATS','Import formats for DNC files','OTHER','---ALL---','# This setting container is used for storing file formats used when \r\n# loading DNC suppression lists into the dialer. \r\n#\r\n# import template => (delimited|fixed),delimiter,phone1(,phone2,phone3)\r\n#\r\n# For delimited files, the phone1 value should be the index value of\r\n# the field where the phone appears.  The first array index is 0 and\r\n# indexes continue through the natural numbers.\r\n\r\n# In delimited files, acceptable values for the \"delimiter\" field are:\r\n# - \"tab\", \"pipe\", \"comma\", \"quote-comma\"\r\nBASIC_DELIMITED_FORMAT => delimited,pipe,0\r\n\r\n# If the phone number is split into multiple fields (ex: area code in\r\n# one field, rest of the number in another), simply list additional \r\n# indices of the phone number fields separated by commas in the order \r\n# in which the data should be combined to make the complete phone \r\n# number \r\nDELIMITED_WITH_AC_AND_EXCHANGE_SPLIT => delimited,tab,0,1\r\n\r\n# For fixed-length files, the phone field values should be of the type:\r\n# - \"starting_position|length\"\r\nBASIC_FIXED_FORMAT => fixed,,0|10\r\n\r\n# (delimited|fixed) is not used for CSV/Excel files, so all that needs \r\n# providing for those is the index field value(s) of the phone number\r\nBASIC_CSV_OR_EXCEL_FORMAT => ,,0'),('DNC_CURRENT_BLOCKED_LISTS','Lists currently blocked due to pending DNC scrub','READ_ONLY','---ALL---','');
 
 UPDATE system_settings set vdc_agent_api_active='1';
 
-UPDATE system_settings SET db_schema_version='1618',db_schema_update_date=NOW(),reload_timestamp=NOW();
+UPDATE system_settings SET db_schema_version='1619',db_schema_update_date=NOW(),reload_timestamp=NOW();