";
echo "";
@@ -2213,7 +2217,7 @@ if ($parked_to_print > 0)
if ($out_live > 14) {$F=''; $FG='';}
$D_active_calls=1;
- if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
if ($report_display_type=='WALL_1')
{
@@ -2242,7 +2246,7 @@ if ($parked_to_print > 0)
else
{
$D_active_calls=0;
- if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
echo _QXZ(" NO LIVE CALLS WAITING")." \n";
}
@@ -2284,7 +2288,7 @@ if ($allow_chats)
if ($chats_waiting > 9) {$F=''; $FG='';}
if ($chats_waiting > 14) {$F=''; $FG='';}
$D_active_chats=1;
- if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
echo " $NFB$F $chats_waiting $FG$NFE "._QXZ("chats waiting for agents")." \n";
}
@@ -2292,7 +2296,7 @@ if ($allow_chats)
else
{
$D_active_chats=0;
- if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
echo _QXZ(" NO LIVE CHATS WAITING ")." \n";
}
@@ -3399,14 +3403,14 @@ if ($talking_to_print > 0)
}
else
{
- if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
echo " "._QXZ("NO AGENTS ON CALLS")." \n";
echo "$Cecho";
}
}
-if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') )
+if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($report_display_type!='WALL_3') and ($report_display_type!='WALL_4') )
{
echo "";
}
@@ -3484,6 +3488,35 @@ if ($report_display_type=='WALL_3')
##### END custom WALL_3 display option #####
+##### BEGIN custom WALL_4 display option #####
+if ($report_display_type=='WALL_4')
+ {
+ echo "\n";
+ echo "\n";
+ echo "| "._QXZ("agents waiting")." | ";
+ echo " $agent_ready | \n";
+ echo " \n";
+ echo "\n";
+ echo "| "._QXZ("paused agents")." | ";
+ echo " $agent_paused | \n";
+ echo " \n";
+ echo "\n";
+ echo "| "._QXZ("agents in calls")." | ";
+ echo " $agent_incall | \n";
+ echo " \n";
+ echo "\n";
+ echo "| "._QXZ("calls waiting")." | ";
+ echo " $out_live | \n";
+ echo " \n";
+ echo "\n";
+ echo "| "._QXZ("dropped/total calls")."\n";
+ echo " $dropsTODAY / $calls_today $drpctTODAY % | \n";
+ echo " \n";
+ echo " \n";
+ }
+##### END custom WALL_4 display option #####
+
+
if ($RTajax < 1)
{
echo " |