diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index ea245198..99573c73 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -183,6 +183,16 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom down per in-group in hourly increments. This report also allows filtering of the stats by call time scheme. +46. Added option to the Outbound(VDAD) report to calculate stats including the + overflow drop in-group stats with the outbound campaign stats. + +47. Added longest_wait_time option for Next Agent Call in Campaigns and + In-Groups. + +48. Changed Real-time Report screen agent time display to be based upon a change + in "state"(INCALL, READY, PAUSED, etc...) instead of being based upon + the time of the last call they handled. + diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi index 8f6c509c..479e5f95 100644 --- a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi +++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi @@ -100,6 +100,7 @@ # 90712-2307 - Added agent grab call in queue # 90720-0023 - Added checks for filename validity before streaming, changed initial heavy search from 3 to 2 seconds # 90726-0114 - Fixed bug on some calls for agent grab +# 90808-0307 - Added longest_wait_time as agent routing option # $script = 'agi-VDAD_ALL_inbound.agi'; @@ -1225,6 +1226,7 @@ if ($channel_status < 1) $cbc=0; $aco_sub=0; $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /longest_wait_time/i) {$agent_call_order = 'order by vicidial_live_agents.last_state_change';} if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by vicidial_live_agents.last_call_time';} if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by vicidial_live_agents.last_call_finish';} diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi index 88529c6a..ec33118b 100644 --- a/agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi +++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi @@ -66,6 +66,7 @@ # 90630-2250 - Added more Sangoma CDP statuses # 90702-2240 - Added option to send to remote agent as phone*vendor_id # 90721-1137 - Added rank and owner as vicidial_list fields +# 90808-0307 - Added longest_wait_time as agent routing option # $script = 'agi-VDAD_ALL_outbound.agi'; @@ -1322,6 +1323,7 @@ while ($drop_timer <= $DROP_TIME) $cbc=0; $aco_sub=0; $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /longest_wait_time/i) {$agent_call_order = 'order by last_state_change';} if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} diff --git a/agc_2-X/trunk/bin/AST_VDremote_agents.pl b/agc_2-X/trunk/bin/AST_VDremote_agents.pl index f613adfa..7d6e1916 100644 --- a/agc_2-X/trunk/bin/AST_VDremote_agents.pl +++ b/agc_2-X/trunk/bin/AST_VDremote_agents.pl @@ -37,6 +37,7 @@ # 80128-0105 - Fixed calls_today bug # 81007-1746 - Added debugX output for count statements and changed to if from while # 81026-1246 - Added better logging of calls and fixed the DROP bug +# 90808-0247 - Added agent last_state_change field # ### begin parsing run-time options ### @@ -284,7 +285,7 @@ while($one_day_interval > 0) $w=0; while ($vla_qh_ct > $w) { - $stmtA = "UPDATE vicidial_live_agents set status='INCALL', last_call_time='$SQLdate',comments='REMOTE',calls_today='$calls_today' where live_agent_id='$QHlive_agent_id[$w]';"; + $stmtA = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$SQLdate',comments='REMOTE',calls_today='$calls_today',last_state_change='$SQLdate' where live_agent_id='$QHlive_agent_id[$w]';"; $Aaffected_rows = $dbhA->do($stmtA); $stmtB = "UPDATE vicidial_list set status='XFER',user='$QHuser[$w]' where lead_id='$QHlead_id[$w]';"; @@ -475,7 +476,7 @@ while($one_day_interval > 0) if ($loginexistsALL[$h] > 0) { - $stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]',campaign_id='$DBremote_campaign[$h]',conf_exten='$DBremote_conf_exten[$h]',closer_campaigns='$DBremote_closer[$h]', status='READY' where user='$DBremote_user[$h]' and server_ip='$server_ip';"; + $stmtA = "UPDATE vicidial_live_agents set random_id='$DBremote_random[$h]',campaign_id='$DBremote_campaign[$h]',conf_exten='$DBremote_conf_exten[$h]',closer_campaigns='$DBremote_closer[$h]', status='READY',last_state_change='$SQLdate' where user='$DBremote_user[$h]' and server_ip='$server_ip';"; $affected_rows = $dbhA->do($stmtA); if ($DBX) {print STDERR "$DBremote_user[$h] ALL UPDATE: $affected_rows\n";} # if ($affected_rows>0) @@ -513,7 +514,7 @@ while($one_day_interval > 0) } $sthA->finish(); - $stmtA = "INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,campaign_id,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,channel,uniqueid,callerid,user_level,comments) values('$DBremote_user[$h]','$server_ip','$DBremote_conf_exten[$h]','R/$DBremote_user[$h]','READY','$DBremote_campaign[$h]','$DBremote_random[$h]','$SQLdate','$FDtsSQLdate','$SQLdate','$DBremote_closer[$h]','','','','$DBuser_level[$h]','REMOTE');"; + $stmtA = "INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,campaign_id,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,channel,uniqueid,callerid,user_level,comments,last_state_change) values('$DBremote_user[$h]','$server_ip','$DBremote_conf_exten[$h]','R/$DBremote_user[$h]','READY','$DBremote_campaign[$h]','$DBremote_random[$h]','$SQLdate','$FDtsSQLdate','$SQLdate','$DBremote_closer[$h]','','','','$DBuser_level[$h]','REMOTE','$SQLdate');"; $affected_rows = $dbhA->do($stmtA); if ($DBX) {print STDERR "$DBremote_user[$h] NEW INSERT\n";} if ($TESTrun > 0) @@ -618,7 +619,7 @@ while($one_day_interval > 0) { if ($DELusers =~ /R\/$VD_user[$z]\|/) { - $stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]',status='PAUSED', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='' where user='$VD_user[$z]' and server_ip='$server_ip';"; + $stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]',status='PAUSED', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$SQLdate' where user='$VD_user[$z]' and server_ip='$server_ip';"; $affected_rows = $dbhA->do($stmtA); if ($DB) {print STDERR "$VD_user[$z] CALL WIPE UPDATE: $affected_rows|PAUSED|$VD_uniqueid[$z]|$VD_user[$z]|\n";} if ($affected_rows>0) @@ -660,7 +661,7 @@ while($one_day_interval > 0) } else { - $stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='' where user='$VD_user[$z]' and server_ip='$server_ip';"; + $stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$SQLdate' where user='$VD_user[$z]' and server_ip='$server_ip';"; $affected_rows = $dbhA->do($stmtA); if ($DB) {print STDERR "$VD_user[$z] CALL WIPE UPDATE: $affected_rows|READY|$VD_uniqueid[$z]|$VD_user[$z]|\n";} diff --git a/agc_2-X/trunk/bin/AST_VDsales_export.pl b/agc_2-X/trunk/bin/AST_VDsales_export.pl index 99e9a7c9..8c90eee6 100644 --- a/agc_2-X/trunk/bin/AST_VDsales_export.pl +++ b/agc_2-X/trunk/bin/AST_VDsales_export.pl @@ -22,6 +22,7 @@ # 90710-0514 - Fixes for data output formatting changes # 90721-1314 - Added rank and owner as vicidial_list fields # 90731-0555 - Added call time scheme restriction +# 90807-1632 - Fixed call time bug and call length bug # $txt = '.txt'; @@ -466,24 +467,6 @@ if ($sthArows > 0) $Gct_saturday_start = "$aryA[17]"; $Gct_saturday_stop = "$aryA[18]"; $sthA->finish(); - - $CTstart = $Gct_default_start; - $CTstop = $Gct_default_stop; - - if ( ($Cwday == 0) && ( ($Gct_sunday_start > 0) && ($Gct_sunday_stop > 0) ) ) - {$CTstart = $Gct_sunday_start; $CTstop = $Gct_sunday_stop;} - if ( ($Cwday == 1) && ( ($Gct_monday_start > 0) && ($Gct_monday_stop > 0) ) ) - {$CTstart = $Gct_monday_start; $CTstop = $Gct_monday_stop;} - if ( ($Cwday == 2) && ( ($Gct_tuesday_start > 0) && ($Gct_tuesday_stop > 0) ) ) - {$CTstart = $Gct_tuesday_start; $CTstop = $Gct_tuesday_stop;} - if ( ($Cwday == 3) && ( ($Gct_wednesday_start > 0) && ($Gct_wednesday_stop > 0) ) ) - {$CTstart = $Gct_wednesday_start; $CTstop = $Gct_wednesday_stop;} - if ( ($Cwday == 4) && ( ($Gct_thursday_start > 0) && ($Gct_thursday_stop > 0) ) ) - {$CTstart = $Gct_thursday_start; $CTstop = $Gct_thursday_stop;} - if ( ($Cwday == 5) && ( ($Gct_friday_start > 0) && ($Gct_friday_stop > 0) ) ) - {$CTstart = $Gct_friday_start; $CTstop = $Gct_friday_stop;} - if ( ($Cwday == 6) && ( ($Gct_saturday_start > 0) && ($Gct_saturday_stop > 0) ) ) - {$CTstart = $Gct_saturday_start; $CTstop = $Gct_saturday_stop;} } else { @@ -495,7 +478,7 @@ else ########################################################################### ########### CURRENT DAY SALES GATHERING outbound-only: vicidial_log ###### ########################################################################### -$stmtA = "select vicidial_log.user,first_name,last_name,address1,address2,city,state,postal_code,vicidial_list.phone_number,vicidial_list.email,security_phrase,vicidial_list.comments,call_date,vicidial_list.lead_id,vicidial_users.full_name,vicidial_log.status,vicidial_list.vendor_lead_code,vicidial_list.source_id,vicidial_log.list_id,title,address3,last_local_call_time,uniqueid,length_in_sec,vicidial_list.list_id,vicidial_list.list_id,UNIX_TIMESTAMP(vicidial_log.call_date),vicidial_campaigns.campaign_name from vicidial_list,vicidial_log,vicidial_users,vicidial_campaigns where $campaignSQL $sale_statusesSQL and call_date > '$shipdate 00:00:01' and call_date < '$shipdate 23:59:59' and vicidial_log.lead_id=vicidial_list.lead_id and vicidial_users.user=vicidial_log.user and vicidial_log.campaign_id=vicidial_campaigns.campaign_id order by call_date;"; +$stmtA = "select vicidial_log.user,first_name,last_name,address1,address2,city,state,postal_code,vicidial_list.phone_number,vicidial_list.email,security_phrase,vicidial_list.comments,call_date,vicidial_list.lead_id,vicidial_users.full_name,vicidial_log.status,vicidial_list.vendor_lead_code,vicidial_list.source_id,vicidial_log.list_id,title,address3,last_local_call_time,uniqueid,length_in_sec,vicidial_list.list_id,vicidial_list.list_id,UNIX_TIMESTAMP(vicidial_log.call_date),vicidial_campaigns.campaign_name,vicidial_campaigns.campaign_cid from vicidial_list,vicidial_log,vicidial_users,vicidial_campaigns where $campaignSQL $sale_statusesSQL and call_date > '$shipdate 00:00:01' and call_date < '$shipdate 23:59:59' and vicidial_log.lead_id=vicidial_list.lead_id and vicidial_users.user=vicidial_log.user and vicidial_log.campaign_id=vicidial_campaigns.campaign_id order by call_date;"; #$stmtA = "select vicidial_users.user,first_name,last_name,address1,address2,city,state,postal_code,phone_number,email,security_phrase,comments,last_local_call_time,lead_id,vicidial_users.full_name,status,vendor_lead_code,source_id,list_id,title,address3,last_local_call_time from vicidial_list,vicidial_users where list_id NOT IN('999','998') $sale_statusesSQL and called_count > 0 and vicidial_users.user=vicidial_list.user;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; @@ -534,9 +517,10 @@ while ($sthArows > $rec_count) $owner = $aryA[25]; $epoch = $aryA[26]; $did_name = $aryA[27]; + $did_pattern = $aryA[28]; $outbound = 'Y'; - $domestic = 'N'; + $domestic = 'Y'; $queue_seconds = '0'; $closer=''; @@ -551,7 +535,7 @@ if (length($with_inboundSQL)>3) ########################################################################### ########### CURRENT DAY SALES GATHERING inbound-only: vicidial_closer_log ###### ########################################################################### - $stmtA = "select vicidial_closer_log.user,first_name,last_name,address1,address2,city,state,postal_code,vicidial_list.phone_number,vicidial_list.email,security_phrase,vicidial_list.comments,call_date,vicidial_list.lead_id,vicidial_users.full_name,vicidial_closer_log.status,vicidial_list.vendor_lead_code,vicidial_list.source_id,vicidial_closer_log.list_id,campaign_id,title,address3,last_local_call_time,xfercallid,closecallid,uniqueid,length_in_sec,queue_seconds,vicidial_list.list_id,vicidial_list.list_id,UNIX_TIMESTAMP(vicidial_closer_log.call_date) from vicidial_list,vicidial_closer_log,vicidial_users where campaign_id IN($with_inboundSQL) $close_statusesSQL and call_date > '$shipdate 00:00:01' and call_date < '$shipdate 23:59:59' and vicidial_closer_log.lead_id=vicidial_list.lead_id and vicidial_users.user=vicidial_closer_log.user order by call_date;"; + $stmtA = "select vicidial_closer_log.user,first_name,last_name,address1,address2,city,state,postal_code,vicidial_list.phone_number,vicidial_list.email,security_phrase,vicidial_list.comments,call_date,vicidial_list.lead_id,vicidial_users.full_name,vicidial_closer_log.status,vicidial_list.vendor_lead_code,vicidial_list.source_id,vicidial_closer_log.list_id,campaign_id,title,address3,last_local_call_time,xfercallid,closecallid,uniqueid,length_in_sec,queue_seconds,vicidial_list.list_id,vicidial_list.list_id,UNIX_TIMESTAMP(vicidial_closer_log.call_date),agent_alert_delay from vicidial_list,vicidial_closer_log,vicidial_users,vicidial_inbound_groups where campaign_id IN($with_inboundSQL) $close_statusesSQL and call_date > '$shipdate 00:00:01' and call_date < '$shipdate 23:59:59' and vicidial_closer_log.lead_id=vicidial_list.lead_id and vicidial_users.user=vicidial_closer_log.user and vicidial_inbound_groups.group_id=vicidial_closer_log.campaign_id order by call_date;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; $sthArows=$sthA->rows; @@ -591,9 +575,10 @@ if (length($with_inboundSQL)>3) $rank = $aryA[28]; $owner = $aryA[29]; $epoch = $aryA[30]; + $agent_alert_delay = int($aryA[31] / 1000); $outbound = 'N'; - $domestic = 'N'; + $domestic = 'Y'; $user = ''; $agent_name=''; @@ -673,11 +658,6 @@ if ( (length($Ealert)>5) && (length($email_list) > 3) ) # $VARREPORT_user = 'cron'; # $VARREPORT_pass = 'test'; # $VARREPORT_dir = ''; - $VARREPORT_host = 'ftp.aats-inc.com'; - $VARREPORT_port = '21'; - $VARREPORT_user = 'aats-inc.com'; - $VARREPORT_pass = '_dMujnvf_'; - $VARREPORT_dir = ''; $NODATEDIR = 0; # Don't use dated directories for audio $YEARDIR = 1; # put dated directories in a year directory first @@ -759,6 +739,24 @@ sub select_format_loop if ($Cmin < 10) {$Cmin = "0$Cmin";} $CThourminute = "$Chour$Cmin"; + $CTstart = $Gct_default_start; + $CTstop = $Gct_default_stop; + + if ( ($Cwday == 0) && ( ($Gct_sunday_start > 0) && ($Gct_sunday_stop > 0) ) ) + {$CTstart = $Gct_sunday_start; $CTstop = $Gct_sunday_stop;} + if ( ($Cwday == 1) && ( ($Gct_monday_start > 0) && ($Gct_monday_stop > 0) ) ) + {$CTstart = $Gct_monday_start; $CTstop = $Gct_monday_stop;} + if ( ($Cwday == 2) && ( ($Gct_tuesday_start > 0) && ($Gct_tuesday_stop > 0) ) ) + {$CTstart = $Gct_tuesday_start; $CTstop = $Gct_tuesday_stop;} + if ( ($Cwday == 3) && ( ($Gct_wednesday_start > 0) && ($Gct_wednesday_stop > 0) ) ) + {$CTstart = $Gct_wednesday_start; $CTstop = $Gct_wednesday_stop;} + if ( ($Cwday == 4) && ( ($Gct_thursday_start > 0) && ($Gct_thursday_stop > 0) ) ) + {$CTstart = $Gct_thursday_start; $CTstop = $Gct_thursday_stop;} + if ( ($Cwday == 5) && ( ($Gct_friday_start > 0) && ($Gct_friday_stop > 0) ) ) + {$CTstart = $Gct_friday_start; $CTstop = $Gct_friday_stop;} + if ( ($Cwday == 6) && ( ($Gct_saturday_start > 0) && ($Gct_saturday_stop > 0) ) ) + {$CTstart = $Gct_saturday_start; $CTstop = $Gct_saturday_stop;} + if ( ($CThourminute < $CTstart) || ($CThourminute > $CTstop) ) { if ($DB > 0) {print "Call is outside of defined call time: $CThourminute|$Cwday| |$CTstart|$CTstop| \n";} @@ -882,7 +880,7 @@ sub select_format_loop ### Look for other closer calls after this call $more_calls[0]=''; - $stmtB = "select closecallid,length_in_sec,queue_seconds from vicidial_closer_log where lead_id='$lead_id' and call_date > '$call_date' and call_date < '$shipdate 23:59:59' order by call_date limit 10;"; + $stmtB = "select closecallid,length_in_sec,queue_seconds,agent_alert_delay from vicidial_closer_log,vicidial_inbound_groups where lead_id='$lead_id' and call_date > '$call_date' and call_date < '$shipdate 23:59:59' and campaign_id=group_id order by call_date limit 10;"; $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; $sthBrows=$sthB->rows; @@ -891,7 +889,8 @@ sub select_format_loop { @aryB = $sthB->fetchrow_array; $more_calls[$rec_countB] = "$aryB[0]"; - $length_in_sec = ($length_in_sec + $aryB[1]); + $Xagent_alert_delay = int($aryB[3] / 1000); + $length_in_sec = (($length_in_sec + $aryB[1]) - $Xagent_alert_delay); $queue_seconds = ($queue_seconds + $aryB[2]); $rec_countB++; } @@ -953,6 +952,22 @@ sub select_format_loop $did_date = "$aryB[2]"; $sthB->finish(); } + else + { + $stmtB = "select vc.campaign_cid,vc.campaign_name,call_date from vicidial_campaigns vc,vicidial_log vl where lead_id='$lead_id' and call_date > '$shipdate 00:00:01' and call_date <= '$call_date' and vc.campaign_id=vl.campaign_id order by call_date desc limit 1;"; + if ($DBX > 0) {print "$stmtB\n";} + $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; + $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; + $sthBrows=$sthB->rows; + if ($sthBrows > 0) + { + @aryB = $sthB->fetchrow_array; + $did_pattern = "$aryB[0]"; + $did_name = "$aryB[1]"; + $did_date = "$aryB[2]"; + $sthB->finish(); + } + } } ##### BEGIN DID lookup ##### @@ -1065,12 +1080,13 @@ sub select_format_loop if ($closer =~ /VDCL|VDAD/) {$closer='-';} $application = substr($did_name, 0, 4); $queue_seconds = int($queue_seconds + .5); - $talk_seconds = ($length_in_sec - $queue_seconds); + $talk_seconds = ( ($length_in_sec - $queue_seconds) - $agent_alert_delay); + if ($talk_seconds < 0) {$talk_seconds=0;} $dispo_time = 0; if ($uniqueidLIST !~ /\|$uniqueid\|/) { - $str = "$uniqueid\t$call_date_array[0]\t$call_date_array[1]\t$phone_areacode\t$phone_number\t$did_pattern\t$closer\t$queue_seconds\t$talk_seconds\t$dispo_time\t$application\t-\t$ivr_filename\t$outbound\t$domestic\t\n"; + $str = "103$uniqueid\t$call_date_array[0]\t$call_date_array[1]\t$phone_areacode\t$phone_number\t$did_pattern\t$closer\t$queue_seconds\t$talk_seconds\t$dispo_time\t$application\t-\t$ivr_filename\t$outbound\t$domestic\t\n"; $uniqueidLIST .= "$uniqueid|"; if ($DBX > 0) {print "UNIQUE: -----$uniqueidLIST-----$uniqueid";} diff --git a/agc_2-X/trunk/bin/Vtiger_OUT_sync2VICIDIAL_file.pl b/agc_2-X/trunk/bin/Vtiger_OUT_sync2VICIDIAL_file.pl index 51d98513..15b5cade 100644 --- a/agc_2-X/trunk/bin/Vtiger_OUT_sync2VICIDIAL_file.pl +++ b/agc_2-X/trunk/bin/Vtiger_OUT_sync2VICIDIAL_file.pl @@ -16,6 +16,7 @@ # 90423-0453 - Added calls file and hours file reports # 90424-1157 - Added orders file report # 90517-1404 - Added date override and fixed order file report +# 90806-1654 - Added vicidial-owner-update option # $secX = time(); @@ -114,6 +115,7 @@ if (length($ARGV[0])>1) print " [--help] = this help screen\n"; print " vicidial update options:\n"; print " [--skip-vicidial-update] = skips the lead file export and all ViciDial list updating functions\n"; + print " [--vicidial-owner-update] = updates the vicidial_list.owner field with the vtiger owner\n"; print " [--format=standard] = ability to define a format, standard is default, formats allowed shown in examples\n"; print " [--forcelistid=1234] = overrides the listID given in the file with the 1234\n"; print " [--duplicate-system-check] = checks for the same phone number in the entire system before inserting lead\n"; @@ -270,6 +272,11 @@ if (length($ARGV[0])>1) $skip_vicidial_update=1; if ($q < 1) {print "\n----- SKIP VICIDIAL UPDATE -----\n\n";} } + if ($args =~ /--vicidial-owner-update/i) + { + $vicidial_owner_update=1; + if ($q < 1) {print "\n----- VICIDIAL OWNER UPDATE -----\n\n";} + } if ($args =~ /-ftp-pull/i) { $ftp_pull=1; @@ -634,7 +641,7 @@ if ( ($vt_sales_update > 0) || ($vt_sales_update_alldate > 0) ) ### Gather all non-deleted Accounts in Vtiger -$stmtB="SELECT crmid from vtiger_crmentity where setype='Accounts' and deleted='0' order by crmid limit 3000000;"; +$stmtB="SELECT crmid,smownerid from vtiger_crmentity where setype='Accounts' and deleted='0' order by crmid limit 3000000;"; $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; $sthBrowsC=$sthB->rows; @@ -642,7 +649,8 @@ $i=0; while ($sthBrowsC > $i) { @aryB = $sthB->fetchrow_array; - $crmid[$i] = $aryB[0]; + $crmid[$i] = $aryB[0]; + $smownerid[$i] = $aryB[1]; $i++; } $sthB->finish(); @@ -1166,13 +1174,34 @@ while ($sthBrowsC > $i) $sthA->finish(); } + $vicidial_owner_updateSQL=''; + $vicidial_owner_updateFILE=''; + if ($vicidial_owner_update > 0) + { + $user=''; + $stmtB="SELECT user_name from vtiger_users where id='$smownerid[$i]';"; + if($DBX){print STDERR "\n|$stmtB|\n";} + $sthB = $dbhB->prepare($stmtB) or die "preparing: ",$dbhB->errstr; + $sthB->execute or die "executing: $stmtB ", $dbhB->errstr; + $sthBrows=$sthB->rows; + if ($sthBrows > 0) + { + @aryB = $sthB->fetchrow_array; + $user = $aryB[0]; + } + $sthB->finish(); + + $vicidial_owner_updateSQL = ",owner='$user'"; + $vicidial_owner_updateFILE = "|||||$user"; + } + if ($VL_phone_dup > 0) { if($DB){print "DUPLICATE PHONE: $phone|$crmid[$i]\n";} $f++; $affected_rowsA=0; ### update the existing vicidial_list entry ### - $stmtA = "UPDATE vicidial_list SET first_name='$accountname',last_name='$ownership',address1='$bill_street',address2='$bill_pobox',city='$bill_city',state='$bill_state',postal_code='$bill_code',country='$bill_country',vendor_lead_code='$crmid[$i]',address3='$fax',alt_phone='$otherphone',email='$email1',province='$website',security_phrase='$tickersymbol',comments='$siccode|$annualrevenue' where phone_number='$phone' limit 1;"; + $stmtA = "UPDATE vicidial_list SET first_name='$accountname',last_name='$ownership',address1='$bill_street',address2='$bill_pobox',city='$bill_city',state='$bill_state',postal_code='$bill_code',country='$bill_country',vendor_lead_code='$crmid[$i]',address3='$fax',alt_phone='$otherphone',email='$email1',province='$website',security_phrase='$tickersymbol',comments='$siccode|$annualrevenue' $vicidial_owner_updateSQL where phone_number='$phone' limit 1;"; if ($T < 1) {$affected_rowsA = $dbhA->do($stmtA); } # or die "Couldn't execute query: |$stmtB|\n"; if($DB){print STDERR "\n|$affected_rowsA|$stmtA|\n";} $c = ($affected_rowsA + $c); @@ -1185,7 +1214,7 @@ while ($sthBrowsC > $i) $e++; $affected_rowsA=0; ### update the existing vicidial_list entry ### - $stmtA = "UPDATE vicidial_list SET first_name='$accountname',last_name='$ownership',address1='$bill_street',address2='$bill_pobox',city='$bill_city',state='$bill_state',postal_code='$bill_code',country_code='$bill_country',phone_number='$phone',address3='$fax',alt_phone='$otherphone',email='$email1',province='$website',security_phrase='$tickersymbol',comments='$siccode $annualrevenue' where vendor_lead_code='$crmid[$i]' limit 1;"; + $stmtA = "UPDATE vicidial_list SET first_name='$accountname',last_name='$ownership',address1='$bill_street',address2='$bill_pobox',city='$bill_city',state='$bill_state',postal_code='$bill_code',country_code='$bill_country',phone_number='$phone',address3='$fax',alt_phone='$otherphone',email='$email1',province='$website',security_phrase='$tickersymbol',comments='$siccode $annualrevenue' $vicidial_owner_updateSQL where vendor_lead_code='$crmid[$i]' limit 1;"; if ($T < 1) {$affected_rowsA = $dbhA->do($stmtA); } # or die "Couldn't execute query: |$stmtB|\n"; if($DB){print STDERR "\n|$affected_rowsA|$stmtA|\n";} $c = ($affected_rowsA + $c); @@ -1193,7 +1222,7 @@ while ($sthBrowsC > $i) else { ### print the output file in proper format - print out "$crmid[$i]||$list_id|$phone_code|$phone||$accountname||$ownership|$bill_street|$bill_pobox|$fax|$bill_city|$bill_state|$website|$bill_code|$bill_country|||$otherphone|$email1|$ticketsymbol|$siccode $annualrevenue\n"; + print out "$crmid[$i]||$list_id|$phone_code|$phone||$accountname||$ownership|$bill_street|$bill_pobox|$fax|$bill_city|$bill_state|$website|$bill_code|$bill_country|||$otherphone|$email1|$ticketsymbol|$siccode $annualrevenue$vicidial_owner_updateFILE\n"; $b++; } } diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index 122a2a40..5c9c087b 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -348,6 +348,7 @@ external_status VARCHAR(6) default '', external_pause VARCHAR(20) default '', external_dial VARCHAR(100) default '', agent_log_id INT(9) UNSIGNED default '0', +last_state_change DATETIME, index (random_id), index (last_call_time), index (last_update_time), @@ -558,7 +559,7 @@ web_form_address VARCHAR(255), allow_closers ENUM('Y','N'), hopper_level INT(8) UNSIGNED default '1', auto_dial_level VARCHAR(6) default '0', -next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls') default 'oldest_call_finish', +next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls','longest_wait_time') default 'longest_wait_time', local_call_time VARCHAR(10) DEFAULT '9am-9pm', voicemail_ext VARCHAR(10), dial_timeout TINYINT UNSIGNED default '60', @@ -749,7 +750,7 @@ group_color VARCHAR(7), active ENUM('Y','N'), web_form_address VARCHAR(255), voicemail_ext VARCHAR(10), -next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','campaign_rank','fewest_calls','fewest_calls_campaign') default 'oldest_call_finish', +next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','campaign_rank','fewest_calls','fewest_calls_campaign','longest_wait_time') default 'longest_wait_time', fronter_display ENUM('Y','N') default 'Y', ingroup_script VARCHAR(10), get_call_launch ENUM('NONE','SCRIPT','WEBFORM') default 'NONE', @@ -1889,7 +1890,7 @@ CREATE INDEX phone_number on vicidial_closer_log (phone_number); CREATE INDEX date_user on vicidial_closer_log (call_date,user); CREATE INDEX comment_a on live_inbound_log (comment_a); -UPDATE system_settings SET db_schema_version='1166'; +UPDATE system_settings SET db_schema_version='1167'; GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@localhost; diff --git a/agc_2-X/trunk/extras/upgrade_2.2.0.sql b/agc_2-X/trunk/extras/upgrade_2.2.0.sql index 9797464a..b1fb3919 100644 --- a/agc_2-X/trunk/extras/upgrade_2.2.0.sql +++ b/agc_2-X/trunk/extras/upgrade_2.2.0.sql @@ -477,3 +477,11 @@ index (event_time) ); UPDATE system_settings SET db_schema_version='1166'; + +ALTER TABLE vicidial_live_agents ADD last_state_change DATETIME; + +ALTER TABLE vicidial_campaigns MODIFY next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','campaign_rank','overall_user_level','fewest_calls','longest_wait_time') default 'longest_wait_time'; + +ALTER TABLE vicidial_inbound_groups MODIFY next_agent_call ENUM('random','oldest_call_start','oldest_call_finish','overall_user_level','inbound_group_rank','campaign_rank','fewest_calls','fewest_calls_campaign','longest_wait_time') default 'longest_wait_time'; + +UPDATE system_settings SET db_schema_version='1167'; diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt index 0d0233a3..aabd126a 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.2.0.txt @@ -258,6 +258,7 @@ This option if enabled will show the number of dialable leads available in the c VICIDIAL Balance Rank|| This field allows you to set the order in which this server is to be used for balance dialing, if balance dialing is enabled. The server with the highest rank will be used first in placing Balance fill calls. Default is 0|| Inbound Summary Hourly Report|| +orders by the amount of time agent has been actively waiting for a call|| add-file: user_territories.php diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php index 79e872c0..1ec810a3 100644 --- a/agc_2-X/trunk/www/agc/vdc_db_query.php +++ b/agc_2-X/trunk/www/agc/vdc_db_query.php @@ -207,10 +207,11 @@ # 90717-0638 - Fixed alt dial on overflow in-group calls # 90722-1542 - Added no hopper dialing # 90729-0637 - Added DiaLableLeaDsCounT +# 90808-0221 - Added last_state_change to vicidial_live_agents # -$version = '2.2.0-118'; -$build = '90729-0637'; +$version = '2.2.0-119'; +$build = '90808-0221'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=244; $one_mysql_log=0; @@ -687,89 +688,89 @@ if ($ACTION == 'LogiNCamPaigns') ### inbound choices made upon login ################################################################################ if ($ACTION == 'regCLOSER') -{ + { $row=''; $rowx=''; $channel_live=1; if ( (strlen($closer_choice)<1) || (strlen($user)<1) ) - { - $channel_live=0; - echo "Group Choice $closer_choice is not valid\n"; - exit; - } + { + $channel_live=0; + echo "Group Choice $closer_choice is not valid\n"; + exit; + } else - { + { if ($closer_choice == "MGRLOCK-") - { - $stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00007',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $row=mysql_fetch_row($rslt); - $closer_choice =$row[0]; - - $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00008',$user,$server_ip,$session_name,$one_mysql_log);} - } - else - { - $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice' where user='$user' and server_ip='$server_ip';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00009',$user,$server_ip,$session_name,$one_mysql_log);} - - $stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);} - } - - $stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00011',$user,$server_ip,$session_name,$one_mysql_log);} - - $stmt="DELETE FROM vicidial_live_inbound_agents where user='$user';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00012',$user,$server_ip,$session_name,$one_mysql_log);} - - $in_groups_pre = preg_replace('/-$/','',$closer_choice); - $in_groups = explode(" ",$in_groups_pre); - $in_groups_ct = count($in_groups); - $k=1; - while ($k < $in_groups_ct) - { - if (strlen($in_groups[$k])>1) { - $stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';"; + $stmt="SELECT closer_campaigns FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00013',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00007',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $viga_ct = mysql_num_rows($rslt); - if ($viga_ct > 0) - { $row=mysql_fetch_row($rslt); - $group_weight = $row[0]; - $calls_today = $row[1]; - } - else - { - $group_weight = 0; - $calls_today = 0; - } - $stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';"; + $closer_choice =$row[0]; + + $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00014',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00008',$user,$server_ip,$session_name,$one_mysql_log);} } - $k++; - } + else + { + $stmt="UPDATE vicidial_live_agents set closer_campaigns='$closer_choice',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00009',$user,$server_ip,$session_name,$one_mysql_log);} - } + $stmt="UPDATE vicidial_users set closer_campaigns='$closer_choice' where user='$user';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);} + } + + $stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00011',$user,$server_ip,$session_name,$one_mysql_log);} + + $stmt="DELETE FROM vicidial_live_inbound_agents where user='$user';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00012',$user,$server_ip,$session_name,$one_mysql_log);} + + $in_groups_pre = preg_replace('/-$/','',$closer_choice); + $in_groups = explode(" ",$in_groups_pre); + $in_groups_ct = count($in_groups); + $k=1; + while ($k < $in_groups_ct) + { + if (strlen($in_groups[$k])>1) + { + $stmt="SELECT group_weight,calls_today FROM vicidial_inbound_group_agents where user='$user' and group_id='$in_groups[$k]';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00013',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $viga_ct = mysql_num_rows($rslt); + if ($viga_ct > 0) + { + $row=mysql_fetch_row($rslt); + $group_weight = $row[0]; + $calls_today = $row[1]; + } + else + { + $group_weight = 0; + $calls_today = 0; + } + $stmt="INSERT INTO vicidial_live_inbound_agents set user='$user',group_id='$in_groups[$k]',group_weight='$group_weight',calls_today='$calls_today',last_call_time='$NOW_TIME',last_call_finish='$NOW_TIME';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00014',$user,$server_ip,$session_name,$one_mysql_log);} + } + $k++; + } + + } echo "Closer In Group Choice $closer_choice has been registered to user $user\n"; -} + } @@ -1604,7 +1605,7 @@ if ($ACTION == 'manDiaLnextCaLL') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);} ### update the agent status to INCALL in vicidial_live_agents - $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';"; + $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00035',$user,$server_ip,$session_name,$one_mysql_log);} @@ -1786,19 +1787,19 @@ if ($ACTION == 'AlertControl') ### previewed in the step above and puts it back in orig status ################################################################################ if ($ACTION == 'manDiaLskip') -{ + { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($stage)<1) || (strlen($called_count)<1) || (strlen($lead_id)<1) ) - { + { $channel_live=0; echo "LEAD NOT REVERTED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n"; exit; - } + } else - { + { $called_count = ($called_count - 1); ### flag the lead as called and change it's status to INCALL $stmt = "UPDATE vicidial_list set status='$stage', called_count='$called_count',user='$user' where lead_id='$lead_id';"; @@ -1808,8 +1809,8 @@ if ($ACTION == 'manDiaLskip') echo "LEAD REVERTED\n"; + } } -} ################################################################################ @@ -1817,19 +1818,19 @@ if ($ACTION == 'manDiaLskip') ### previewed in the step above ################################################################################ if ($ACTION == 'manDiaLonly') -{ + { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($conf_exten)<1) || (strlen($campaign)<1) || (strlen($ext_context)<1) || (strlen($phone_number)<1) || (strlen($lead_id)<1) ) - { + { $channel_live=0; echo " CALL NOT PLACED\n"; echo "Conf Exten $conf_exten or campaign $campaign or ext_context $ext_context is not valid\n"; exit; - } + } else - { + { ##### grab number of calls today in this campaign and increment $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_query($stmt, $link); @@ -1893,7 +1894,7 @@ if ($ACTION == 'manDiaLonly') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00045',$user,$server_ip,$session_name,$one_mysql_log);} ### update the agent status to INCALL in vicidial_live_agents - $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';"; + $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00046',$user,$server_ip,$session_name,$one_mysql_log);} @@ -1973,8 +1974,8 @@ if ($ACTION == 'manDiaLonly') mysql_close($linkB); } + } } -} ################################################################################ @@ -2594,7 +2595,7 @@ if ($stage == "end") $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00081',$user,$server_ip,$session_name,$one_mysql_log);} - $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';"; + $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00082',$user,$server_ip,$session_name,$one_mysql_log);} @@ -2662,7 +2663,7 @@ if ($stage == "end") $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00086',$user,$server_ip,$session_name,$one_mysql_log);} - $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='' where user='$user' and server_ip='$server_ip';"; + $stmt = "UPDATE vicidial_live_agents set status='PAUSED',uniqueid=0,callerid='',channel='',call_server_ip='',last_call_finish='$NOW_TIME',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00087',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3062,40 +3063,40 @@ if ($stage == "end") ### calls to see if the channel has updated ################################################################################ if ($ACTION == 'VDADREcheckINCOMING') -{ + { $MT[0]=''; $row=''; $rowx=''; $channel_live=1; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) || (strlen($lead_id)<1) ) - { - $channel_live=0; - echo "0\n"; - echo "Campaign $campaign is not valid\n"; - echo "lead_id $lead_id is not valid\n"; - exit; - } - else - { - ### grab the call and lead info from the vicidial_live_agents table - $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and lead_id='$lead_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00103',$user,$server_ip,$session_name,$one_mysql_log);} - $queue_leadID_ct = mysql_num_rows($rslt); - - if ($queue_leadID_ct > 0) { - $row=mysql_fetch_row($rslt); - $lead_id =$row[0]; - $uniqueid =$row[1]; - $callerid =$row[2]; - $channel =$row[3]; - $call_server_ip =$row[4]; - if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} - echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; + $channel_live=0; + echo "0\n"; + echo "Campaign $campaign is not valid\n"; + echo "lead_id $lead_id is not valid\n"; + exit; + } + else + { + ### grab the call and lead info from the vicidial_live_agents table + $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and lead_id='$lead_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00103',$user,$server_ip,$session_name,$one_mysql_log);} + $queue_leadID_ct = mysql_num_rows($rslt); + + if ($queue_leadID_ct > 0) + { + $row=mysql_fetch_row($rslt); + $lead_id =$row[0]; + $uniqueid =$row[1]; + $callerid =$row[2]; + $channel =$row[3]; + $call_server_ip =$row[4]; + if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} + echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; + } } } -} ################################################################################ @@ -3104,7 +3105,7 @@ if ($ACTION == 'VDADREcheckINCOMING') ### lookup the lead info and pass it back to vicidial.php ################################################################################ if ($ACTION == 'VDADcheckINCOMING') -{ + { $VDCL_ingroup_recording_override = ''; $VDCL_ingroup_rec_filename = ''; $Ctype = 'A'; @@ -3118,347 +3119,372 @@ if ($ACTION == 'VDADcheckINCOMING') $alt_phone_count=''; if ( (strlen($campaign)<1) || (strlen($server_ip)<1) ) - { - $channel_live=0; - echo "0\n"; - echo "Campaign $campaign is not valid\n"; - exit; - } - else - { - ### grab the call and lead info from the vicidial_live_agents table - $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);} - $queue_leadID_ct = mysql_num_rows($rslt); - - if ($queue_leadID_ct > 0) { - $row=mysql_fetch_row($rslt); - $lead_id =$row[0]; - $uniqueid =$row[1]; - $callerid =$row[2]; - $channel =$row[3]; - $call_server_ip =$row[4]; - $VLAcomments=$row[5]; - - if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} - echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; - - ##### grab number of calls today in this campaign and increment - $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00105',$user,$server_ip,$session_name,$one_mysql_log);} + $channel_live=0; + echo "0\n"; + echo "Campaign $campaign is not valid\n"; + exit; + } + else + { + ### grab the call and lead info from the vicidial_live_agents table + $stmt = "SELECT lead_id,uniqueid,callerid,channel,call_server_ip,comments FROM vicidial_live_agents where server_ip = '$server_ip' and user='$user' and campaign_id='$campaign' and status='QUEUE';"; if ($DB) {echo "$stmt\n";} - $vla_cc_ct = mysql_num_rows($rslt); - if ($vla_cc_ct > 0) + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00104',$user,$server_ip,$session_name,$one_mysql_log);} + $queue_leadID_ct = mysql_num_rows($rslt); + + if ($queue_leadID_ct > 0) { $row=mysql_fetch_row($rslt); - $calls_today =$row[0]; - } - else - {$calls_today ='0';} - $calls_today++; + $lead_id =$row[0]; + $uniqueid =$row[1]; + $callerid =$row[2]; + $channel =$row[3]; + $call_server_ip =$row[4]; + $VLAcomments=$row[5]; - ### update the agent status to INCALL in vicidial_live_agents - $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='' where user='$user' and server_ip='$server_ip';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) - { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; - } + if (strlen($call_server_ip)<7) {$call_server_ip = $server_ip;} + echo "1\n" . $lead_id . '|' . $uniqueid . '|' . $callerid . '|' . $channel . '|' . $call_server_ip . "|\n"; - $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00107',$user,$server_ip,$session_name,$one_mysql_log);} - - ##### grab the data from vicidial_list for the lead_id - $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00108',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $list_lead_ct = mysql_num_rows($rslt); - if ($list_lead_ct > 0) - { - $row=mysql_fetch_row($rslt); - # $lead_id = trim("$row[0]"); - $dispo = trim("$row[3]"); - $tsr = trim("$row[4]"); - $vendor_id = trim("$row[5]"); - $source_id = trim("$row[6]"); - $list_id = trim("$row[7]"); - $gmt_offset_now = trim("$row[8]"); - $phone_code = trim("$row[10]"); - $phone_number = trim("$row[11]"); - $title = trim("$row[12]"); - $first_name = trim("$row[13]"); - $middle_initial = trim("$row[14]"); - $last_name = trim("$row[15]"); - $address1 = trim("$row[16]"); - $address2 = trim("$row[17]"); - $address3 = trim("$row[18]"); - $city = trim("$row[19]"); - $state = trim("$row[20]"); - $province = trim("$row[21]"); - $postal_code = trim("$row[22]"); - $country_code = trim("$row[23]"); - $gender = trim("$row[24]"); - $date_of_birth = trim("$row[25]"); - $alt_phone = trim("$row[26]"); - $email = trim("$row[27]"); - $security = trim("$row[28]"); - $comments = stripslashes(trim("$row[29]")); - $called_count = trim("$row[30]"); - $rank = trim("$row[32]"); - $owner = trim("$row[33]"); - } - - ##### if lead is a callback, grab the callback comments - $CBentry_time = ''; - $CBcallback_time = ''; - $CBuser = ''; - $CBcomments = ''; - if (ereg("CALLBK",$dispo)) - { - $stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; + ##### grab number of calls today in this campaign and increment + $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00109',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00105',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $cb_record_ct = mysql_num_rows($rslt); - if ($cb_record_ct > 0) + $vla_cc_ct = mysql_num_rows($rslt); + if ($vla_cc_ct > 0) { $row=mysql_fetch_row($rslt); - $CBentry_time = trim("$row[0]"); - $CBcallback_time = trim("$row[1]"); - $CBuser = trim("$row[2]"); - $CBcomments = trim("$row[3]"); - } - } - - ### update the lead status to INCALL - $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);} - - ### update the log status to INCALL - $user_group=''; - $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $ug_record_ct = mysql_num_rows($rslt); - if ($ug_record_ct > 0) - { - $row=mysql_fetch_row($rslt); - $user_group = trim("$row[0]"); - } - - - $stmt = "select campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00112',$user,$server_ip,$session_name,$one_mysql_log);} - $VDAC_cid_ct = mysql_num_rows($rslt); - if ($VDAC_cid_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDADchannel_group =$row[0]; - $dialed_number =$row[1]; - $dialed_label =$row[2]; - $call_type =$row[3]; - } - else - { - $dialed_number = $phone_number; - $dialed_label = 'MAIN'; - if (preg_match('/^M|^V/',$callerid)) - { - $call_type = 'OUT'; - $VDADchannel_group = $campaign; + $calls_today =$row[0]; } else + {$calls_today ='0';} + $calls_today++; + + ### update the agent status to INCALL in vicidial_live_agents + $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00106',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) { - $call_type = 'IN'; - $stmt = "select campaign_id from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;"; - if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);} - $VDCL_mvac_ct = mysql_num_rows($rslt); - if ($VDCL_mvac_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDADchannel_group =$row[0]; - } + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9106$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; } - if ($WeBRooTWritablE > 0) - { - $fp = fopen ("./vicidial_debug.txt", "a"); - fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|\n"); - fclose($fp); - } - } - if ( ($call_type=='OUT') or ($call_type=='OUTBALANCE') ) - { - $stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';"; + $stmt = "UPDATE vicidial_campaign_agents set calls_today='$calls_today' where user='$user' and campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00107',$user,$server_ip,$session_name,$one_mysql_log);} - $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group from vicidial_campaigns where campaign_id='$campaign';"; - if ($DB) {echo "$stmt\n";} + ##### grab the data from vicidial_list for the lead_id + $stmt="SELECT lead_id,entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,date_of_birth,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner FROM vicidial_list where lead_id='$lead_id' LIMIT 1;"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cid_ct = mysql_num_rows($rslt); - if ($VDIG_cid_ct > 0) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00108',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $list_lead_ct = mysql_num_rows($rslt); + if ($list_lead_ct > 0) { $row=mysql_fetch_row($rslt); - $VDCL_campaign_script = $row[0]; - $VDCL_get_call_launch = $row[1]; - $VDCL_xferconf_a_dtmf = $row[2]; - $VDCL_xferconf_a_number = $row[3]; - $VDCL_xferconf_b_dtmf = $row[4]; - $VDCL_xferconf_b_number = $row[5]; - $VDCL_default_xfer_group = $row[6]; - if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';} + # $lead_id = trim("$row[0]"); + $dispo = trim("$row[3]"); + $tsr = trim("$row[4]"); + $vendor_id = trim("$row[5]"); + $source_id = trim("$row[6]"); + $list_id = trim("$row[7]"); + $gmt_offset_now = trim("$row[8]"); + $phone_code = trim("$row[10]"); + $phone_number = trim("$row[11]"); + $title = trim("$row[12]"); + $first_name = trim("$row[13]"); + $middle_initial = trim("$row[14]"); + $last_name = trim("$row[15]"); + $address1 = trim("$row[16]"); + $address2 = trim("$row[17]"); + $address3 = trim("$row[18]"); + $city = trim("$row[19]"); + $state = trim("$row[20]"); + $province = trim("$row[21]"); + $postal_code = trim("$row[22]"); + $country_code = trim("$row[23]"); + $gender = trim("$row[24]"); + $date_of_birth = trim("$row[25]"); + $alt_phone = trim("$row[26]"); + $email = trim("$row[27]"); + $security = trim("$row[28]"); + $comments = stripslashes(trim("$row[29]")); + $called_count = trim("$row[30]"); + $rank = trim("$row[32]"); + $owner = trim("$row[33]"); } - echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X||||\n|\n"; - - $stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; + + ##### if lead is a callback, grab the callback comments + $CBentry_time = ''; + $CBcallback_time = ''; + $CBuser = ''; + $CBcomments = ''; + if (ereg("CALLBK",$dispo)) + { + $stmt="SELECT entry_time,callback_time,user,comments FROM vicidial_callbacks where lead_id='$lead_id' order by callback_id desc LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00109',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $cb_record_ct = mysql_num_rows($rslt); + if ($cb_record_ct > 0) + { + $row=mysql_fetch_row($rslt); + $CBentry_time = trim("$row[0]"); + $CBcallback_time = trim("$row[1]"); + $CBuser = trim("$row[2]"); + $CBcomments = trim("$row[3]"); + } + } + + ### update the lead status to INCALL + $stmt = "UPDATE vicidial_list set status='INCALL', user='$user' where lead_id='$lead_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00115',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);} + + ### update the log status to INCALL + $user_group=''; + $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $ug_record_ct = mysql_num_rows($rslt); + if ($ug_record_ct > 0) + { + $row=mysql_fetch_row($rslt); + $user_group = trim("$row[0]"); + } + + + $stmt = "SELECT campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00112',$user,$server_ip,$session_name,$one_mysql_log);} $VDAC_cid_ct = mysql_num_rows($rslt); if ($VDAC_cid_ct > 0) { $row=mysql_fetch_row($rslt); - $dialed_number =$row[0]; - $dialed_label =$row[1]; + $VDADchannel_group =$row[0]; + $dialed_number =$row[1]; + $dialed_label =$row[2]; + $call_type =$row[3]; + if ( ($dialed_number != $phone_number) and (strlen($dialed_label) < 3) ) + {$dialed_label = 'ALT';} } else { $dialed_number = $phone_number; $dialed_label = 'MAIN'; - } - if (ereg('X',$dialed_label)) - { - if (ereg('LAST',$dialed_label)) + if (preg_match('/^M|^V/',$callerid)) { - $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;"; + $call_type = 'OUT'; + $VDADchannel_group = $campaign; } else { - $Talt_dial = ereg_replace("[^0-9]","",$dialed_label); - $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';"; - } - - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00116',$user,$server_ip,$session_name,$one_mysql_log);} - $VLAP_ct = mysql_num_rows($rslt); - if ($VLAP_ct > 0) - { - $row=mysql_fetch_row($rslt); - $alt_phone_code = $row[0]; - $alt_phone_number = $row[1]; - $alt_phone_note = $row[2]; - $alt_phone_active = $row[3]; - $alt_phone_count = $row[4]; - } - } - } - else - { - ### update the vicidial_closer_log user to INCALL - $stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00117',$user,$server_ip,$session_name,$one_mysql_log);} - - $stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00118',$user,$server_ip,$session_name,$one_mysql_log);} - $VDL_cid_ct = mysql_num_rows($rslt); - if ($VDL_cid_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDCL_front_VDlog =$row[0]; - } - - $stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias from vicidial_inbound_groups where group_id='$VDADchannel_group';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cid_ct = mysql_num_rows($rslt); - if ($VDIG_cid_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDCL_group_name = $row[0]; - $VDCL_group_color = $row[1]; - $VDCL_group_web = stripslashes($row[2]); - $VDCL_fronter_display = $row[3]; - $VDCL_ingroup_script = $row[4]; - $VDCL_get_call_launch = $row[5]; - $VDCL_xferconf_a_dtmf = $row[6]; - $VDCL_xferconf_a_number = $row[7]; - $VDCL_xferconf_b_dtmf = $row[8]; - $VDCL_xferconf_b_number = $row[9]; - $VDCL_default_xfer_group = $row[10]; - $VDCL_ingroup_recording_override = $row[11]; - $VDCL_ingroup_rec_filename = $row[12]; - $VDCL_default_group_alias = $row[13]; - - - $stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias from vicidial_campaigns where campaign_id='$campaign';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidOR_ct = mysql_num_rows($rslt); - if ($VDIG_cidOR_ct > 0) - { - $row=mysql_fetch_row($rslt); - if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) ) - {$VDCL_ingroup_script = $row[0];} - if (strlen($VDCL_xferconf_a_dtmf) < 1) - {$VDCL_xferconf_a_dtmf = $row[1];} - if (strlen($VDCL_xferconf_a_number) < 1) - {$VDCL_xferconf_a_number = $row[2];} - if (strlen($VDCL_xferconf_b_dtmf) < 1) - {$VDCL_xferconf_b_dtmf = $row[3];} - if (strlen($VDCL_xferconf_b_number) < 1) - {$VDCL_xferconf_b_number = $row[4];} - if (strlen($VDCL_default_group_alias) < 1) - {$VDCL_default_group_alias = $row[5];} - } - - $stmt = "select group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00188',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidgwv_ct = mysql_num_rows($rslt); - if ($VDIG_cidgwv_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDCL_group_web_vars = $row[0]; - } - - if (strlen($VDCL_group_web_vars) < 1) - { - $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';"; + $call_type = 'IN'; + $stmt = "SELECT campaign_id from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00189',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);} + $VDCL_mvac_ct = mysql_num_rows($rslt); + if ($VDCL_mvac_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDADchannel_group =$row[0]; + } + } + if ($WeBRooTWritablE > 0) + { + $fp = fopen ("./vicidial_debug.txt", "a"); + fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|$dialed_number|$dialed_label\n"); + fclose($fp); + } + } + + if ( ($call_type=='OUT') or ($call_type=='OUTBALANCE') ) + { + $stmt = "UPDATE vicidial_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' and uniqueid='$uniqueid';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);} + + $stmt = "SELECT campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group from vicidial_campaigns where campaign_id='$campaign';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cid_ct = mysql_num_rows($rslt); + if ($VDIG_cid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_campaign_script = $row[0]; + $VDCL_get_call_launch = $row[1]; + $VDCL_xferconf_a_dtmf = $row[2]; + $VDCL_xferconf_a_number = $row[3]; + $VDCL_xferconf_b_dtmf = $row[4]; + $VDCL_xferconf_b_number = $row[5]; + $VDCL_default_xfer_group = $row[6]; + if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';} + } + echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X||||\n|\n"; + + if (ereg('X',$dialed_label)) + { + if (ereg('LAST',$dialed_label)) + { + $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' order by alt_phone_count desc limit 1;"; + } + else + { + $Talt_dial = ereg_replace("[^0-9]","",$dialed_label); + $stmt = "SELECT phone_code,phone_number,alt_phone_note,active,alt_phone_count FROM vicidial_list_alt_phones where lead_id='$lead_id' and alt_phone_count='$Talt_dial';"; + } + + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00116',$user,$server_ip,$session_name,$one_mysql_log);} + $VLAP_ct = mysql_num_rows($rslt); + if ($VLAP_ct > 0) + { + $row=mysql_fetch_row($rslt); + $alt_phone_code = $row[0]; + $alt_phone_number = $row[1]; + $alt_phone_note = $row[2]; + $alt_phone_active = $row[3]; + $alt_phone_count = $row[4]; + } + } + } + else + { + ### update the vicidial_closer_log user to INCALL + $stmt = "UPDATE vicidial_closer_log set user='$user', comments='AUTO', list_id='$list_id', status='INCALL', user_group='$user_group' where lead_id='$lead_id' order by closecallid desc limit 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00117',$user,$server_ip,$session_name,$one_mysql_log);} + + $stmt = "select count(*) from vicidial_log where lead_id='$lead_id' and uniqueid='$uniqueid';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00118',$user,$server_ip,$session_name,$one_mysql_log);} + $VDL_cid_ct = mysql_num_rows($rslt); + if ($VDL_cid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_front_VDlog =$row[0]; + } + + $stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias from vicidial_inbound_groups where group_id='$VDADchannel_group';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cid_ct = mysql_num_rows($rslt); + if ($VDIG_cid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_group_name = $row[0]; + $VDCL_group_color = $row[1]; + $VDCL_group_web = stripslashes($row[2]); + $VDCL_fronter_display = $row[3]; + $VDCL_ingroup_script = $row[4]; + $VDCL_get_call_launch = $row[5]; + $VDCL_xferconf_a_dtmf = $row[6]; + $VDCL_xferconf_a_number = $row[7]; + $VDCL_xferconf_b_dtmf = $row[8]; + $VDCL_xferconf_b_number = $row[9]; + $VDCL_default_xfer_group = $row[10]; + $VDCL_ingroup_recording_override = $row[11]; + $VDCL_ingroup_rec_filename = $row[12]; + $VDCL_default_group_alias = $row[13]; + + + $stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias from vicidial_campaigns where campaign_id='$campaign';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00181',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidOR_ct = mysql_num_rows($rslt); + if ($VDIG_cidOR_ct > 0) + { + $row=mysql_fetch_row($rslt); + if ( ( (ereg('NONE',$VDCL_ingroup_script)) and (strlen($VDCL_ingroup_script) < 5) ) or (strlen($VDCL_ingroup_script) < 1) ) + {$VDCL_ingroup_script = $row[0];} + if (strlen($VDCL_xferconf_a_dtmf) < 1) + {$VDCL_xferconf_a_dtmf = $row[1];} + if (strlen($VDCL_xferconf_a_number) < 1) + {$VDCL_xferconf_a_number = $row[2];} + if (strlen($VDCL_xferconf_b_dtmf) < 1) + {$VDCL_xferconf_b_dtmf = $row[3];} + if (strlen($VDCL_xferconf_b_number) < 1) + {$VDCL_xferconf_b_number = $row[4];} + if (strlen($VDCL_default_group_alias) < 1) + {$VDCL_default_group_alias = $row[5];} + } + + $stmt = "select group_web_vars from vicidial_inbound_group_agents where group_id='$VDADchannel_group' and user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00188',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidgwv_ct = mysql_num_rows($rslt); + if ($VDIG_cidgwv_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_group_web_vars = $row[0]; + } + + if (strlen($VDCL_group_web_vars) < 1) + { + $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$campaign' and user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00189',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidogwv = mysql_num_rows($rslt); + if ($VDIG_cidogwv > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_group_web_vars = $row[0]; + } + } + + ### update the comments in vicidial_live_agents record + $stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00120',$user,$server_ip,$session_name,$one_mysql_log);} + + $Ctype = 'I'; + } + else + { + $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias from vicidial_campaigns where campaign_id='$VDADchannel_group';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00121',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cid_ct = mysql_num_rows($rslt); + if ($VDIG_cid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_ingroup_script = $row[0]; + $VDCL_get_call_launch = $row[1]; + $VDCL_xferconf_a_dtmf = $row[2]; + $VDCL_xferconf_a_number = $row[3]; + $VDCL_xferconf_b_dtmf = $row[4]; + $VDCL_xferconf_b_number = $row[5]; + $VDCL_default_group_alias = $row[6]; + } + + $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VDADchannel_group' and user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00190',$user,$server_ip,$session_name,$one_mysql_log);} $VDIG_cidogwv = mysql_num_rows($rslt); if ($VDIG_cidogwv > 0) { @@ -3467,184 +3493,145 @@ if ($ACTION == 'VDADcheckINCOMING') } } - ### update the comments in vicidial_live_agents record - $stmt = "UPDATE vicidial_live_agents set comments='INBOUND' where user='$user' and server_ip='$server_ip';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00120',$user,$server_ip,$session_name,$one_mysql_log);} - - $Ctype = 'I'; - } - else - { - $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias from vicidial_campaigns where campaign_id='$VDADchannel_group';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00121',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cid_ct = mysql_num_rows($rslt); - if ($VDIG_cid_ct > 0) + $VDCL_caller_id_number=''; + if (strlen($VDCL_default_group_alias)>1) { - $row=mysql_fetch_row($rslt); - $VDCL_ingroup_script = $row[0]; - $VDCL_get_call_launch = $row[1]; - $VDCL_xferconf_a_dtmf = $row[2]; - $VDCL_xferconf_a_number = $row[3]; - $VDCL_xferconf_b_dtmf = $row[4]; - $VDCL_xferconf_b_number = $row[5]; - $VDCL_default_group_alias = $row[6]; + $stmt = "select caller_id_number from groups_alias where group_alias_id='$VDCL_default_group_alias';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00187',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidnum_ct = mysql_num_rows($rslt); + if ($VDIG_cidnum_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_caller_id_number = $row[0]; + } } - $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VDADchannel_group' and user='$user';"; + ### if web form is set then send on to vicidial.php for override of WEB_FORM address + if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|\n";} + else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|\n";} + + $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00190',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidogwv = mysql_num_rows($rslt); - if ($VDIG_cidogwv > 0) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00122',$user,$server_ip,$session_name,$one_mysql_log);} + $VDU_cid_ct = mysql_num_rows($rslt); + if ($VDU_cid_ct > 0) { $row=mysql_fetch_row($rslt); - $VDCL_group_web_vars = $row[0]; + $fronter_full_name = $row[0]; + echo $fronter_full_name . '|' . $tsr . "\n"; } + else {echo '|' . $tsr . "\n";} } - $VDCL_caller_id_number=''; - if (strlen($VDCL_default_group_alias)>1) - { - $stmt = "select caller_id_number from groups_alias where group_alias_id='$VDCL_default_group_alias';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00187',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidnum_ct = mysql_num_rows($rslt); - if ($VDIG_cidnum_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDCL_caller_id_number = $row[0]; - } - } + $comments = eregi_replace("\r",'',$comments); + $comments = eregi_replace("\n",'!N',$comments); - ### if web form is set then send on to vicidial.php for override of WEB_FORM address - if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|\n";} - else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|\n";} + $LeaD_InfO = $callerid . "\n"; + $LeaD_InfO .= $lead_id . "\n"; + $LeaD_InfO .= $dispo . "\n"; + $LeaD_InfO .= $tsr . "\n"; + $LeaD_InfO .= $vendor_id . "\n"; + $LeaD_InfO .= $list_id . "\n"; + $LeaD_InfO .= $gmt_offset_now . "\n"; + $LeaD_InfO .= $phone_code . "\n"; + $LeaD_InfO .= $phone_number . "\n"; + $LeaD_InfO .= $title . "\n"; + $LeaD_InfO .= $first_name . "\n"; + $LeaD_InfO .= $middle_initial . "\n"; + $LeaD_InfO .= $last_name . "\n"; + $LeaD_InfO .= $address1 . "\n"; + $LeaD_InfO .= $address2 . "\n"; + $LeaD_InfO .= $address3 . "\n"; + $LeaD_InfO .= $city . "\n"; + $LeaD_InfO .= $state . "\n"; + $LeaD_InfO .= $province . "\n"; + $LeaD_InfO .= $postal_code . "\n"; + $LeaD_InfO .= $country_code . "\n"; + $LeaD_InfO .= $gender . "\n"; + $LeaD_InfO .= $date_of_birth . "\n"; + $LeaD_InfO .= $alt_phone . "\n"; + $LeaD_InfO .= $email . "\n"; + $LeaD_InfO .= $security . "\n"; + $LeaD_InfO .= $comments . "\n"; + $LeaD_InfO .= $called_count . "\n"; + $LeaD_InfO .= $CBentry_time . "\n"; + $LeaD_InfO .= $CBcallback_time . "\n"; + $LeaD_InfO .= $CBuser . "\n"; + $LeaD_InfO .= $CBcomments . "\n"; + $LeaD_InfO .= $dialed_number . "\n"; + $LeaD_InfO .= $dialed_label . "\n"; + $LeaD_InfO .= $source_id . "\n"; + $LeaD_InfO .= $alt_phone_code . "\n"; + $LeaD_InfO .= $alt_phone_number . "\n"; + $LeaD_InfO .= $alt_phone_note . "\n"; + $LeaD_InfO .= $alt_phone_active . "\n"; + $LeaD_InfO .= $alt_phone_count . "\n"; + $LeaD_InfO .= $rank . "\n"; + $LeaD_InfO .= $owner . "\n"; - $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; + echo $LeaD_InfO; + + + + $wait_sec=0; + $StarTtime = date("U"); + $stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00122',$user,$server_ip,$session_name,$one_mysql_log);} - $VDU_cid_ct = mysql_num_rows($rslt); - if ($VDU_cid_ct > 0) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00123',$user,$server_ip,$session_name,$one_mysql_log);} + $VDpr_ct = mysql_num_rows($rslt); + if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); - $fronter_full_name = $row[0]; - echo $fronter_full_name . '|' . $tsr . "\n"; + $wait_sec = (($StarTtime - $row[0]) + $row[1]); } - else {echo '|' . $tsr . "\n";} - } - - $comments = eregi_replace("\r",'',$comments); - $comments = eregi_replace("\n",'!N',$comments); - - $LeaD_InfO = $callerid . "\n"; - $LeaD_InfO .= $lead_id . "\n"; - $LeaD_InfO .= $dispo . "\n"; - $LeaD_InfO .= $tsr . "\n"; - $LeaD_InfO .= $vendor_id . "\n"; - $LeaD_InfO .= $list_id . "\n"; - $LeaD_InfO .= $gmt_offset_now . "\n"; - $LeaD_InfO .= $phone_code . "\n"; - $LeaD_InfO .= $phone_number . "\n"; - $LeaD_InfO .= $title . "\n"; - $LeaD_InfO .= $first_name . "\n"; - $LeaD_InfO .= $middle_initial . "\n"; - $LeaD_InfO .= $last_name . "\n"; - $LeaD_InfO .= $address1 . "\n"; - $LeaD_InfO .= $address2 . "\n"; - $LeaD_InfO .= $address3 . "\n"; - $LeaD_InfO .= $city . "\n"; - $LeaD_InfO .= $state . "\n"; - $LeaD_InfO .= $province . "\n"; - $LeaD_InfO .= $postal_code . "\n"; - $LeaD_InfO .= $country_code . "\n"; - $LeaD_InfO .= $gender . "\n"; - $LeaD_InfO .= $date_of_birth . "\n"; - $LeaD_InfO .= $alt_phone . "\n"; - $LeaD_InfO .= $email . "\n"; - $LeaD_InfO .= $security . "\n"; - $LeaD_InfO .= $comments . "\n"; - $LeaD_InfO .= $called_count . "\n"; - $LeaD_InfO .= $CBentry_time . "\n"; - $LeaD_InfO .= $CBcallback_time . "\n"; - $LeaD_InfO .= $CBuser . "\n"; - $LeaD_InfO .= $CBcomments . "\n"; - $LeaD_InfO .= $dialed_number . "\n"; - $LeaD_InfO .= $dialed_label . "\n"; - $LeaD_InfO .= $source_id . "\n"; - $LeaD_InfO .= $alt_phone_code . "\n"; - $LeaD_InfO .= $alt_phone_number . "\n"; - $LeaD_InfO .= $alt_phone_note . "\n"; - $LeaD_InfO .= $alt_phone_active . "\n"; - $LeaD_InfO .= $alt_phone_count . "\n"; - $LeaD_InfO .= $rank . "\n"; - $LeaD_InfO .= $owner . "\n"; - - echo $LeaD_InfO; - - - - $wait_sec=0; - $StarTtime = date("U"); - $stmt = "select wait_epoch,wait_sec from vicidial_agent_log where agent_log_id='$agent_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00123',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ($VDpr_ct > 0) - { - $row=mysql_fetch_row($rslt); - $wait_sec = (($StarTtime - $row[0]) + $row[1]); - } - $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00124',$user,$server_ip,$session_name,$one_mysql_log);} - - ### If CALLBK, change vicidial_callback record to INACTIVE - if (eregi("CALLBK|CBHOLD", $dispo)) - { - $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; + $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00125',$user,$server_ip,$session_name,$one_mysql_log);} - } + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00124',$user,$server_ip,$session_name,$one_mysql_log);} - ##### check if system is set to generate logfile for transfers - $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00126',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $enable_agc_xfer_log_ct = mysql_num_rows($rslt); - if ($enable_agc_xfer_log_ct > 0) + ### If CALLBK, change vicidial_callback record to INACTIVE + if (eregi("CALLBK|CBHOLD", $dispo)) + { + $stmt="UPDATE vicidial_callbacks set status='INACTIVE' where lead_id='$lead_id' and status NOT IN('INACTIVE','DEAD','ARCHIVE');"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00125',$user,$server_ip,$session_name,$one_mysql_log);} + } + + ##### check if system is set to generate logfile for transfers + $stmt="SELECT enable_agc_xfer_log FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00126',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $enable_agc_xfer_log_ct = mysql_num_rows($rslt); + if ($enable_agc_xfer_log_ct > 0) + { + $row=mysql_fetch_row($rslt); + $enable_agc_xfer_log =$row[0]; + } + + if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) + { + # DATETIME|campaign|lead_id|phone_number|user|type + # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A + $fp = fopen ("./xfer_log.txt", "a"); + fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid\n"); + fclose($fp); + } + + } + else { - $row=mysql_fetch_row($rslt); - $enable_agc_xfer_log =$row[0]; + echo "0\n"; + # echo "No calls in QUEUE for $user on $server_ip\n"; + exit; } - - if ( ($WeBRooTWritablE > 0) and ($enable_agc_xfer_log > 0) ) - { - # DATETIME|campaign|lead_id|phone_number|user|type - # 2007-08-22 11:11:11|TESTCAMP|65432|3125551212|1234|A - $fp = fopen ("./xfer_log.txt", "a"); - fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|$Ctype|$callerid|$uniqueid\n"); - fclose($fp); - } - - } - else - { - echo "0\n"; - # echo "No calls in QUEUE for $user on $server_ip\n"; - exit; } } -} ################################################################################ @@ -3652,17 +3639,17 @@ if ($ACTION == 'VDADcheckINCOMING') ### inserting into vicidial_user_log ################################################################################ if ($ACTION == 'userLOGout') -{ + { $MT[0]=''; $row=''; $rowx=''; -if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) ) - { - echo "NO\n"; - echo "campaign $campaign or conf_exten $conf_exten is not valid\n"; - exit; - } -else - { + if ( (strlen($campaign)<1) || (strlen($conf_exten)<1) ) + { + echo "NO\n"; + echo "campaign $campaign or conf_exten $conf_exten is not valid\n"; + exit; + } + else + { $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); @@ -3674,98 +3661,98 @@ else $row=mysql_fetch_row($rslt); $user_group = trim("$row[0]"); } - ##### Insert a LOGOUT record into the user log - $stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);} - $vul_insert = mysql_affected_rows($link); - - if ($no_delete_sessions < 1) - { - ##### Remove the reservation on the vicidial_conferences meetme room - $stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';"; + ##### Insert a LOGOUT record into the user log + $stmt="INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$user','LOGOUT','$campaign','$NOW_TIME','$StarTtime','$user_group');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00129',$user,$server_ip,$session_name,$one_mysql_log);} - $vc_remove = mysql_affected_rows($link); - } + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00128',$user,$server_ip,$session_name,$one_mysql_log);} + $vul_insert = mysql_affected_rows($link); - ##### Delete the vicidial_live_agents record for this session - $stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00130',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) - { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9130$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; - } - $vla_delete = mysql_affected_rows($link); + if ($no_delete_sessions < 1) + { + ##### Remove the reservation on the vicidial_conferences meetme room + $stmt="UPDATE vicidial_conferences set extension='' where server_ip='$server_ip' and conf_exten='$conf_exten';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00129',$user,$server_ip,$session_name,$one_mysql_log);} + $vc_remove = mysql_affected_rows($link); + } - ##### Delete the vicidial_live_inbound_agents records for this session - $stmt="DELETE from vicidial_live_inbound_agents where user ='$user';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00131',$user,$server_ip,$session_name,$one_mysql_log);} - $vlia_delete = mysql_affected_rows($link); + ##### Delete the vicidial_live_agents record for this session + $stmt="DELETE from vicidial_live_agents where server_ip='$server_ip' and user ='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00130',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) + { + $rslt=mysql_query($stmt, $link); + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9130$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; + } + $vla_delete = mysql_affected_rows($link); - ##### Delete the web_client_sessions - $stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00132',$user,$server_ip,$session_name,$one_mysql_log);} - $wcs_delete = mysql_affected_rows($link); + ##### Delete the vicidial_live_inbound_agents records for this session + $stmt="DELETE from vicidial_live_inbound_agents where user ='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00131',$user,$server_ip,$session_name,$one_mysql_log);} + $vlia_delete = mysql_affected_rows($link); - ##### Hangup the client phone - $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00133',$user,$server_ip,$session_name,$one_mysql_log);} - if ($rslt) - { - $row=mysql_fetch_row($rslt); - $agent_channel = "$row[0]"; - if ($format=='debug') {echo "\n";} - $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');"; + ##### Delete the web_client_sessions + $stmt="DELETE from web_client_sessions where server_ip='$server_ip' and session_name ='$session_name';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00132',$user,$server_ip,$session_name,$one_mysql_log);} + $wcs_delete = mysql_affected_rows($link); + + ##### Hangup the client phone + $stmt="SELECT channel FROM live_sip_channels where server_ip = '$server_ip' and channel LIKE \"$protocol/$extension%\" order by channel desc;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00134',$user,$server_ip,$session_name,$one_mysql_log);} - } + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00133',$user,$server_ip,$session_name,$one_mysql_log);} + if ($rslt) + { + $row=mysql_fetch_row($rslt); + $agent_channel = "$row[0]"; + if ($format=='debug') {echo "\n";} + $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Hangup','ULGH3459$StarTtime','Channel: $agent_channel','','','','','','','','','');"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00134',$user,$server_ip,$session_name,$one_mysql_log);} + } - if ($LogouTKicKAlL > 0) - { - $local_DEF = 'Local/5555'; - $local_AMP = '@'; - $kick_local_channel = "$local_DEF$conf_exten$local_AMP$ext_context"; - $queryCID = "ULGH3458$StarTtime"; + if ($LogouTKicKAlL > 0) + { + $local_DEF = 'Local/5555'; + $local_AMP = '@'; + $kick_local_channel = "$local_DEF$conf_exten$local_AMP$ext_context"; + $queryCID = "ULGH3458$StarTtime"; - $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');"; - if ($format=='debug') {echo "\n";} + $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$queryCID','Channel: $kick_local_channel','Context: $ext_context','Exten: 8300','Priority: 1','Callerid: $queryCID','','','','$channel','$exten');"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00135',$user,$server_ip,$session_name,$one_mysql_log);} + } + + $pause_sec=0; + $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; + if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00135',$user,$server_ip,$session_name,$one_mysql_log);} - } + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00136',$user,$server_ip,$session_name,$one_mysql_log);} + $VDpr_ct = mysql_num_rows($rslt); + if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + { + $row=mysql_fetch_row($rslt); + $pause_sec = (($StarTtime - $row[0]) + $row[1]); - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00136',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) - { - $row=mysql_fetch_row($rslt); - $pause_sec = (($StarTtime - $row[0]) + $row[1]); - - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00137',$user,$server_ip,$session_name,$one_mysql_log);} - } + $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00137',$user,$server_ip,$session_name,$one_mysql_log);} + } if ($vla_delete > 0) { @@ -3835,9 +3822,9 @@ else } } - echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel|$vlia_delete\n"; + echo "$vul_insert|$vc_remove|$vla_delete|$wcs_delete|$agent_channel|$vlia_delete\n"; + } } -} ################################################################################ @@ -3845,204 +3832,204 @@ else ### call disposition for that leand ################################################################################ if ($ACTION == 'updateDISPO') -{ + { $MT[0]=''; $row=''; $rowx=''; $MAN_vl_insert=0; if ( (strlen($dispo_choice)<1) || (strlen($lead_id)<1) ) - { - echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n"; - exit; - } - else - { - ### reset the API fields in vicidial_live_agents record - $stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='' where user='$user' and server_ip='$server_ip';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) - { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9141$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; - } - - if ($auto_dial_level < 1) { - $stmt = "UPDATE vicidial_live_agents set status='PAUSED',callerid='' where user='$user';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00214',$user,$server_ip,$session_name,$one_mysql_log);} - } - - $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);} - - $stmt = "SELECT count(*) from vicidial_inbound_groups where group_id='$stage';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00143',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - if ($row[0] > 0) - { - $stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);} + echo "Dispo Choice $dispo or lead_id $lead_id is not valid\n"; + exit; } else { - $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); + ### reset the API fields in vicidial_live_agents record + $stmt = "UPDATE vicidial_live_agents set lead_id=0,external_hangup=0,external_status='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00141',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) + { + $rslt=mysql_query($stmt, $link); + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9141$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; + } - if ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) + if ($auto_dial_level < 1) { - $stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\";"; - if ($format=='debug') {echo "\n";} + $stmt = "UPDATE vicidial_live_agents set status='PAUSED',callerid='' where user='$user';"; + if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - if ($row[0] > 0) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00214',$user,$server_ip,$session_name,$one_mysql_log);} + } + + $stmt="UPDATE vicidial_list set status='$dispo_choice', user='$user' where lead_id='$lead_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);} + + $stmt = "SELECT count(*) from vicidial_inbound_groups where group_id='$stage';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00143',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + if ($row[0] > 0) + { + $stmt = "UPDATE vicidial_closer_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' order by closecallid desc limit 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);} + } + else + { + $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); + + if ( ($auto_dial_level < 1) or (preg_match('/^M/',$MDnextCID)) ) + { + $stmt = "SELECT count(*) from vicidial_log where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\";"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00213',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + if ($row[0] > 0) + { + $stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);} + } + else + { + $VLlist_id = ''; $VLphone_number = ''; $VLphone_code = ''; $user_group=''; + $stmt = "SELECT user_group FROM vicidial_users where user='$user';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VUinfo_ct = mysql_num_rows($rslt); + if ($VUinfo_ct > 0) + { + $row=mysql_fetch_row($rslt); + $user_group = "$row[0]"; + } + + $stmt = "SELECT list_id,phone_number,phone_code FROM vicidial_list where lead_id='$lead_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VLinfo_ct = mysql_num_rows($rslt); + if ($VLinfo_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VLlist_id = "$row[0]"; + if (strlen($phone_number)<6) + { + $VLphone_number = "$row[1]"; + $VLalt = 'MAIN'; + } + else + { + $VLphone_number = "$phone_number"; + if ($phone_number == "$row[1]") + {$VLalt = 'MAIN';} + else + {$VLalt = 'ALT';} + } + if (strlen($phone_code)<1) + {$VLphone_code = "$row[2]";} + else + {$VLphone_code = "$phone_code";} + } + + $PADlead_id = sprintf("%09s", $lead_id); + while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} + $FAKEcall_id = "$StarTtime.$PADlead_id"; + $stmt = "INSERT INTO vicidial_log set uniqueid='$FAKEcall_id',lead_id='$lead_id',list_id='$VLlist_id',campaign_id='$campaign',call_date='$NOW_TIME',start_epoch='$StarTtime',end_epoch='$StarTtime',length_in_sec='0',status='$dispo_choice',phone_code='$VLphone_code',phone_number='$VLphone_number',user='$user',comments='MANUAL',processed='N',user_group='$user_group',term_reason='AGENT',alt_dial='$VLalt';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);} + + $MAN_vl_insert++; + } + + $stmt="DELETE FROM vicidial_auto_calls where callerid='$MDnextCID';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);} + } + else { $stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);} } - else + } + + ### find all DNC-type statuses in the system + if ( ($use_internal_dnc=='Y') or ($use_campaign_dnc=='Y') ) + { + $DNC_string_check = '|'; + $stmt = "SELECT status FROM vicidial_statuses where dnc='Y';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00195',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $dncvs_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $dncvs_ct) { - $VLlist_id = ''; $VLphone_number = ''; $VLphone_code = ''; $user_group=''; - $stmt = "SELECT user_group FROM vicidial_users where user='$user';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00217',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VUinfo_ct = mysql_num_rows($rslt); - if ($VUinfo_ct > 0) - { - $row=mysql_fetch_row($rslt); - $user_group = "$row[0]"; - } - - $stmt = "SELECT list_id,phone_number,phone_code FROM vicidial_list where lead_id='$lead_id';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00216',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VLinfo_ct = mysql_num_rows($rslt); - if ($VLinfo_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VLlist_id = "$row[0]"; - if (strlen($phone_number)<6) - { - $VLphone_number = "$row[1]"; - $VLalt = 'MAIN'; - } - else - { - $VLphone_number = "$phone_number"; - if ($phone_number == "$row[1]") - {$VLalt = 'MAIN';} - else - {$VLalt = 'ALT';} - } - if (strlen($phone_code)<1) - {$VLphone_code = "$row[2]";} - else - {$VLphone_code = "$phone_code";} - } - - $PADlead_id = sprintf("%09s", $lead_id); - while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} - $FAKEcall_id = "$StarTtime.$PADlead_id"; - $stmt = "INSERT INTO vicidial_log set uniqueid='$FAKEcall_id',lead_id='$lead_id',list_id='$VLlist_id',campaign_id='$campaign',call_date='$NOW_TIME',start_epoch='$StarTtime',end_epoch='$StarTtime',length_in_sec='0',status='$dispo_choice',phone_code='$VLphone_code',phone_number='$VLphone_number',user='$user',comments='MANUAL',processed='N',user_group='$user_group',term_reason='AGENT',alt_dial='$VLalt';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00215',$user,$server_ip,$session_name,$one_mysql_log);} - - $MAN_vl_insert++; + $row=mysql_fetch_row($rslt); + $DNC_string_check .= "$row[0]|"; + $i++; } - $stmt="DELETE FROM vicidial_auto_calls where callerid='$MDnextCID';"; - if ($format=='debug') {echo "\n";} + $stmt = "SELECT status FROM vicidial_campaign_statuses where dnc='Y';"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00219',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00196',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $dncvcs_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $dncvcs_ct) + { + $row=mysql_fetch_row($rslt); + $DNC_string_check .= "$row[0]|"; + $i++; + } + + # echo "$DNC_string_check"; } - else + + $insert_into_dnc=0; + if ( ($use_internal_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) ) { - $stmt="UPDATE vicidial_log set status='$dispo_choice' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by uniqueid desc limit 1;"; - if ($format=='debug') {echo "\n";} + $stmt = "select phone_number from vicidial_list where lead_id='$lead_id';"; + if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00145',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00146',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $stmt="INSERT INTO vicidial_dnc (phone_number) values('$row[0]');"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00147',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $insert_into_dnc++; } - } - - ### find all DNC-type statuses in the system - if ( ($use_internal_dnc=='Y') or ($use_campaign_dnc=='Y') ) - { - $DNC_string_check = '|'; - $stmt = "SELECT status FROM vicidial_statuses where dnc='Y';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00195',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $dncvs_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $dncvs_ct) + if ( ($use_campaign_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) ) { - $row=mysql_fetch_row($rslt); - $DNC_string_check .= "$row[0]|"; - $i++; + $stmt = "select phone_number from vicidial_list where lead_id='$lead_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00148',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $stmt="INSERT INTO vicidial_campaign_dnc (phone_number,campaign_id) values('$row[0]','$campaign');"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00149',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $insert_into_dnc++; } - - $stmt = "SELECT status FROM vicidial_campaign_statuses where dnc='Y';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00196',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $dncvcs_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $dncvcs_ct) - { - $row=mysql_fetch_row($rslt); - $DNC_string_check .= "$row[0]|"; - $i++; - } - - # echo "$DNC_string_check"; } - $insert_into_dnc=0; - if ( ($use_internal_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) ) - { - $stmt = "select phone_number from vicidial_list where lead_id='$lead_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00146',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $stmt="INSERT INTO vicidial_dnc (phone_number) values('$row[0]');"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00147',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $insert_into_dnc++; - } - if ( ($use_campaign_dnc=='Y') and (eregi("\|$dispo_choice\|", $DNC_string_check) ) ) - { - $stmt = "select phone_number from vicidial_list where lead_id='$lead_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00148',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $stmt="INSERT INTO vicidial_campaign_dnc (phone_number,campaign_id) values('$row[0]','$campaign');"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00149',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $insert_into_dnc++; - } - } - $dispo_sec=0; $dispo_epochSQL=''; $lead_id_commentsSQL=''; @@ -4584,110 +4571,109 @@ if ($ACTION == 'updateDISPO') } echo 'Lead ' . $lead_id . ' has been changed to ' . $dispo_choice . " Status\nNext agent_log_id:\n" . $agent_log_id . "\n"; -} + } ################################################################################ ### updateLEAD - update the vicidial_list table to reflect the values that are ### in the agents screen at time of call hangup ################################################################################ if ($ACTION == 'updateLEAD') -{ + { $MT[0]=''; $row=''; $rowx=''; $DO_NOT_UPDATE=0; $DO_NOT_UPDATE_text=''; if ( (strlen($phone_number)<1) || (strlen($lead_id)<1) ) - { - echo "phone_number $phone_number or lead_id $lead_id is not valid\n"; - exit; - } - else - { - - $stmt = "SELECT disable_alter_custdata,disable_alter_custphone FROM vicidial_campaigns where campaign_id='$campaign'"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00161',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $dac_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $dac_conf_ct) { - $row=mysql_fetch_row($rslt); - $disable_alter_custdata = $row[0]; - $disable_alter_custphone = $row[1]; - $i++; + echo "phone_number $phone_number or lead_id $lead_id is not valid\n"; + exit; } - if ( (ereg('Y',$disable_alter_custdata)) or (ereg('Y',$disable_alter_custphone)) ) + else { - if (ereg('Y',$disable_alter_custdata)) - { - $DO_NOT_UPDATE=1; - $DO_NOT_UPDATE_text=' NOT'; - } - if (ereg('Y',$disable_alter_custphone)) - { - $DO_NOT_UPDATEphone=1; - } - $stmt = "SELECT alter_custdata_override,alter_custphone_override FROM vicidial_users where user='$user'"; + $stmt = "SELECT disable_alter_custdata,disable_alter_custphone FROM vicidial_campaigns where campaign_id='$campaign'"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00162',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00161',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $aco_conf_ct = mysql_num_rows($rslt); + $dac_conf_ct = mysql_num_rows($rslt); $i=0; - while ($i < $aco_conf_ct) + while ($i < $dac_conf_ct) { $row=mysql_fetch_row($rslt); - $alter_custdata_override = $row[0]; - $alter_custphone_override = $row[1]; + $disable_alter_custdata = $row[0]; + $disable_alter_custphone = $row[1]; $i++; } - if (ereg('ALLOW_ALTER',$alter_custdata_override)) + if ( (ereg('Y',$disable_alter_custdata)) or (ereg('Y',$disable_alter_custphone)) ) { - $DO_NOT_UPDATE=0; - $DO_NOT_UPDATE_text=''; + if (ereg('Y',$disable_alter_custdata)) + { + $DO_NOT_UPDATE=1; + $DO_NOT_UPDATE_text=' NOT'; + } + if (ereg('Y',$disable_alter_custphone)) + { + $DO_NOT_UPDATEphone=1; + } + $stmt = "SELECT alter_custdata_override,alter_custphone_override FROM vicidial_users where user='$user'"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00162',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $aco_conf_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $aco_conf_ct) + { + $row=mysql_fetch_row($rslt); + $alter_custdata_override = $row[0]; + $alter_custphone_override = $row[1]; + $i++; + } + if (ereg('ALLOW_ALTER',$alter_custdata_override)) + { + $DO_NOT_UPDATE=0; + $DO_NOT_UPDATE_text=''; + } + if (ereg('ALLOW_ALTER',$alter_custphone_override)) + { + $DO_NOT_UPDATEphone=0; + } } - if (ereg('ALLOW_ALTER',$alter_custphone_override)) + + if ($DO_NOT_UPDATE < 1) { - $DO_NOT_UPDATEphone=0; + $comments = eregi_replace("\r",'',$comments); + $comments = eregi_replace("\n",'!N',$comments); + $comments = eregi_replace("--AMP--",'&',$comments); + $comments = eregi_replace("--QUES--",'?',$comments); + $comments = eregi_replace("--POUND--",'#',$comments); + + $phoneSQL=''; + if ($DO_NOT_UPDATEphone < 1) + {$phoneSQL = ",phone_number='$phone_number'";} + + $stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' $phoneSQL where lead_id='$lead_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00163',$user,$server_ip,$session_name,$one_mysql_log);} } - } - if ($DO_NOT_UPDATE < 1) - { - $comments = eregi_replace("\r",'',$comments); - $comments = eregi_replace("\n",'!N',$comments); - $comments = eregi_replace("--AMP--",'&',$comments); - $comments = eregi_replace("--QUES--",'?',$comments); - $comments = eregi_replace("--POUND--",'#',$comments); - - $phoneSQL=''; - if ($DO_NOT_UPDATEphone < 1) - {$phoneSQL = ",phone_number='$phone_number'";} - - $stmt="UPDATE vicidial_list set vendor_lead_code='" . mysql_real_escape_string($vendor_lead_code) . "', title='" . mysql_real_escape_string($title) . "', first_name='" . mysql_real_escape_string($first_name) . "', middle_initial='" . mysql_real_escape_string($middle_initial) . "', last_name='" . mysql_real_escape_string($last_name) . "', address1='" . mysql_real_escape_string($address1) . "', address2='" . mysql_real_escape_string($address2) . "', address3='" . mysql_real_escape_string($address3) . "', city='" . mysql_real_escape_string($city) . "', state='" . mysql_real_escape_string($state) . "', province='" . mysql_real_escape_string($province) . "', postal_code='" . mysql_real_escape_string($postal_code) . "', country_code='" . mysql_real_escape_string($country_code) . "', gender='" . mysql_real_escape_string($gender) . "', date_of_birth='" . mysql_real_escape_string($date_of_birth) . "', alt_phone='" . mysql_real_escape_string($alt_phone) . "', email='" . mysql_real_escape_string($email) . "', security_phrase='" . mysql_real_escape_string($security_phrase) . "', comments='" . mysql_real_escape_string($comments) . "' $phoneSQL where lead_id='$lead_id';"; + $random = (rand(1000000, 9999999) + 10000000); + $stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00163',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00164',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) + { + $rslt=mysql_query($stmt, $link); + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9164$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; + } + } - - $random = (rand(1000000, 9999999) + 10000000); - $stmt="UPDATE vicidial_live_agents set random_id='$random' where user='$user' and server_ip='$server_ip';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00164',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) - { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9164$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; - } - + echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n"; } - echo "Lead $lead_id information has$DO_NOT_UPDATE_text been updated\n"; -} ################################################################################ @@ -4695,78 +4681,163 @@ if ($ACTION == 'updateLEAD') ### or ready now active and ready to take calls ################################################################################ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') ) -{ + { $MT[0]=''; $row=''; $rowx=''; if ( (strlen($stage)<2) || (strlen($server_ip)<1) ) - { - echo "stage $stage is not valid\n"; - exit; - } - else - { - $random = (rand(1000000, 9999999) + 10000000); - $stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='' where user='$user' and server_ip='$server_ip';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) - { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; - } - - if ($comments != 'NO_STATUS_CHANGE') { - $stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';"; + echo "stage $stage is not valid\n"; + exit; + } + else + { + $random = (rand(1000000, 9999999) + 10000000); + $stmt="UPDATE vicidial_live_agents set uniqueid=0,callerid='',channel='', random_id='$random',comments='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);} - $retry_count=0; - while ( ($errno > 0) and ($retry_count < 9) ) + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00165',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) + { + $rslt=mysql_query($stmt, $link); + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9165$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; + } + + if ($comments != 'NO_STATUS_CHANGE') + { + $stmt="UPDATE vicidial_live_agents set status='$stage' where user='$user' and server_ip='$server_ip';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00166',$user,$server_ip,$session_name,$one_mysql_log);} + $retry_count=0; + while ( ($errno > 0) and ($retry_count < 9) ) + { + $rslt=mysql_query($stmt, $link); + $one_mysql_log=1; + $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9166$retry_count",$user,$server_ip,$session_name,$one_mysql_log); + $one_mysql_log=0; + $retry_count++; + } + $affected_rows = mysql_affected_rows($link); + } + if ( ($affected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') ) + { + ############################################# + ##### START QUEUEMETRICS LOGGING LOOKUP ##### + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $qm_conf_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $qm_conf_ct) + { + $row=mysql_fetch_row($rslt); + $enable_queuemetrics_logging = $row[0]; + $queuemetrics_server_ip = $row[1]; + $queuemetrics_dbname = $row[2]; + $queuemetrics_login = $row[3]; + $queuemetrics_pass = $row[4]; + $queuemetrics_log_id = $row[5]; + $i++; + } + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + if ($enable_queuemetrics_logging > 0) + { + if ( (ereg('READY',$stage)) or (ereg('CLOSER',$stage)) ) {$QMstatus='UNPAUSEALL';} + if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';} + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); + + $user_group=''; + $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $ug_record_ct = mysql_num_rows($rslt); + if ($ug_record_ct > 0) { - $rslt=mysql_query($stmt, $link); - $one_mysql_log=1; - $errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,"9166$retry_count",$user,$server_ip,$session_name,$one_mysql_log); - $one_mysql_log=0; - $retry_count++; + $row=mysql_fetch_row($rslt); + $user_group = trim("$row[0]"); } - $affected_rows = mysql_affected_rows($link); - } - if ( ($affected_rows > 0) or ($comments == 'NO_STATUS_CHANGE') ) - { - ############################################# - ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00167',$user,$server_ip,$session_name,$one_mysql_log);} + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + + mysql_close($linkB); + } + } + + $pause_sec=0; + $stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} - $qm_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $qm_conf_ct) + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);} + $VDpr_ct = mysql_num_rows($rslt); + if ($VDpr_ct > 0) { $row=mysql_fetch_row($rslt); - $enable_queuemetrics_logging = $row[0]; - $queuemetrics_server_ip = $row[1]; - $queuemetrics_dbname = $row[2]; - $queuemetrics_login = $row[3]; - $queuemetrics_pass = $row[4]; - $queuemetrics_log_id = $row[5]; - $i++; - } - ##### END QUEUEMETRICS LOGGING LOOKUP ##### - ########################################### - if ($enable_queuemetrics_logging > 0) - { - if ( (ereg('READY',$stage)) or (ereg('CLOSER',$stage)) ) {$QMstatus='UNPAUSEALL';} - if (ereg('PAUSE',$stage)) {$QMstatus='PAUSEALL';} - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); + $dispo_epoch = $row[4]; + $wait_sec=0; + if ($row[2] > 0) + { + $wait_sec = (($StarTtime - $row[2]) + $row[3]); + } + if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) ) + {$pause_sec = (($StarTtime - $row[0]) + $row[1]);} + else + {$pause_sec = (($row[4] - $row[0]) + $row[1]);} + } + if ($ACTION == 'VDADready') + { + if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) + { + $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);} + } + } + if ($ACTION == 'VDADpause') + { + if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) + { + $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);} + } + + $agent_log = 'NEW_ID'; + } + + if ($wrapup == 'WRAPUP') + { + if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) + { + $stmt="UPDATE vicidial_agent_log set dispo_epoch='$StarTtime', dispo_sec='0' where agent_log_id='$agent_log_id';"; + } + else + { + $dispo_sec = ($StarTtime - $dispo_epoch); + $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id';"; + } + + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00194',$user,$server_ip,$session_name,$one_mysql_log);} + } + + if ($agent_log == 'NEW_ID') + { $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); @@ -4779,212 +4850,127 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') ) $user_group = trim("$row[0]"); } - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';"; + $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');"; if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00168',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - - mysql_close($linkB); - } - } - - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ($VDpr_ct > 0) - { - $row=mysql_fetch_row($rslt); - $dispo_epoch = $row[4]; - $wait_sec=0; - if ($row[2] > 0) - { - $wait_sec = (($StarTtime - $row[2]) + $row[3]); - } - if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) ) - {$pause_sec = (($StarTtime - $row[0]) + $row[1]);} - else - {$pause_sec = (($row[4] - $row[0]) + $row[1]);} - - } - if ($ACTION == 'VDADready') - { - if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) - { - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);} - } - } - if ($ACTION == 'VDADpause') - { - if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) - { - $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + $agent_log_id = mysql_insert_id($link); + + $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';"; + if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00221',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VLAaffected_rows_update = mysql_affected_rows($link); } - - $agent_log = 'NEW_ID'; - } - - if ($wrapup == 'WRAPUP') - { - if ( (eregi("NULL",$dispo_epoch)) or ($dispo_epoch < 1000) ) - { - $stmt="UPDATE vicidial_agent_log set dispo_epoch='$StarTtime', dispo_sec='0' where agent_log_id='$agent_log_id';"; - } - else - { - $dispo_sec = ($StarTtime - $dispo_epoch); - $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec' where agent_log_id='$agent_log_id';"; - } - - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00194',$user,$server_ip,$session_name,$one_mysql_log);} - } - - if ($agent_log == 'NEW_ID') - { - $user_group=''; - $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $ug_record_ct = mysql_num_rows($rslt); - if ($ug_record_ct > 0) - { - $row=mysql_fetch_row($rslt); - $user_group = trim("$row[0]"); - } - - $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - $agent_log_id = mysql_insert_id($link); - - $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$user';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00221',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VLAaffected_rows_update = mysql_affected_rows($link); } + echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n"; } - echo 'Agent ' . $user . ' is now in status ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n"; -} ################################################################################ ### UpdatEFavoritEs - update the astguiclient favorites list for this extension ################################################################################ if ($ACTION == 'UpdatEFavoritEs') -{ + { $row=''; $rowx=''; $channel_live=1; if ( (strlen($favorites_list)<1) || (strlen($user)<1) || (strlen($exten)<1) ) - { - echo "favorites list $favorites_list is not valid\n"; - exit; - } + { + echo "favorites list $favorites_list is not valid\n"; + exit; + } else - { - $stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00172',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); + { + $stmt = "select count(*) from phone_favorites where extension='$exten' and server_ip='$server_ip';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00172',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); - if ($row[0] > 0) - { - $stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00173',$user,$server_ip,$session_name,$one_mysql_log);} - } - else - { - $stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00174',$user,$server_ip,$session_name,$one_mysql_log);} + if ($row[0] > 0) + { + $stmt="UPDATE phone_favorites set extensions_list=\"$favorites_list\" where extension='$exten' and server_ip='$server_ip';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00173',$user,$server_ip,$session_name,$one_mysql_log);} + } + else + { + $stmt="INSERT INTO phone_favorites values('$exten','$server_ip',\"$favorites_list\");"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00174',$user,$server_ip,$session_name,$one_mysql_log);} + } } + echo "Favorites list has been updated to $favorites_list for $exten\n"; } - echo "Favorites list has been updated to $favorites_list for $exten\n"; -} ################################################################################ ### PauseCodeSubmit - Update vicidial_agent_log with pause code ################################################################################ if ($ACTION == 'PauseCodeSubmit') -{ + { $row=''; $rowx=''; if ( (strlen($status)<1) || (strlen($agent_log_id)<1) ) - { - echo "agent_log_id $agent_log_id or pause_code $status is not valid\n"; - exit; - } - else - { - $stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - if ($affected_rows > 0) { - ############################################# - ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;"; + echo "agent_log_id $agent_log_id or pause_code $status is not valid\n"; + exit; + } + else + { + $stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $qm_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $qm_conf_ct) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + if ($affected_rows > 0) { - $row=mysql_fetch_row($rslt); - $enable_queuemetrics_logging = $row[0]; - $queuemetrics_server_ip = $row[1]; - $queuemetrics_dbname = $row[2]; - $queuemetrics_login = $row[3]; - $queuemetrics_pass = $row[4]; - $queuemetrics_log_id = $row[5]; - $allow_sipsak_messages = $row[6]; - $i++; - } - ##### END QUEUEMETRICS LOGGING LOOKUP ##### - ########################################### - if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) ) - { - $SIPSAK_prefix = 'BK-'; - passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); - } - if ($enable_queuemetrics_logging > 0) - { - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';"; + ############################################# + ##### START QUEUEMETRICS LOGGING LOOKUP ##### + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00176',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); + $qm_conf_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $qm_conf_ct) + { + $row=mysql_fetch_row($rslt); + $enable_queuemetrics_logging = $row[0]; + $queuemetrics_server_ip = $row[1]; + $queuemetrics_dbname = $row[2]; + $queuemetrics_login = $row[3]; + $queuemetrics_pass = $row[4]; + $queuemetrics_log_id = $row[5]; + $allow_sipsak_messages = $row[6]; + $i++; + } + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) ) + { + $SIPSAK_prefix = 'BK-'; + passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$status\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); + } + if ($enable_queuemetrics_logging > 0) + { + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); - mysql_close($linkB); + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='$campaign',agent='Agent/$user',verb='PAUSEREASON',serverid='$queuemetrics_log_id',data1='$status';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00177',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + + mysql_close($linkB); + } } } + echo " Pause Code has been updated to $status for $agent_log_id\n"; } -echo " Pause Code has been updated to $status for $agent_log_id\n"; -} ################################################################################ @@ -5341,45 +5327,45 @@ if ($ACTION == 'CALLSINQUEUEgrab') ### CalLBacKLisT - List the USERONLY callbacks for an agent ################################################################################ if ($ACTION == 'CalLBacKLisT') -{ -if ($agentonly_callback_campaign_lock > 0) - {$campaignCBsql = "and campaign_id='$campaign'";} -else - {$campaignCBsql = '';} -$stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql and status NOT IN('INACTIVE','DEAD') order by callback_time;"; -if ($DB) {echo "$stmt\n";} -$rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00178',$user,$server_ip,$session_name,$one_mysql_log);} -if ($rslt) {$callbacks_count = mysql_num_rows($rslt);} -echo "$callbacks_count\n"; -$loop_count=0; - while ($callbacks_count>$loop_count) { - $row=mysql_fetch_row($rslt); - $callback_id[$loop_count] = $row[0]; - $lead_id[$loop_count] = $row[1]; - $campaign_id[$loop_count] = $row[2]; - $status[$loop_count] = $row[3]; - $entry_time[$loop_count] = $row[4]; - $callback_time[$loop_count] = $row[5]; - $comments[$loop_count] = $row[6]; - $loop_count++; - } -$loop_count=0; - while ($callbacks_count>$loop_count) - { - $stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';"; + if ($agentonly_callback_campaign_lock > 0) + {$campaignCBsql = "and campaign_id='$campaign'";} + else + {$campaignCBsql = '';} + $stmt = "select callback_id,lead_id,campaign_id,status,entry_time,callback_time,comments from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql and status NOT IN('INACTIVE','DEAD') order by callback_time;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00179',$user,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00178',$user,$server_ip,$session_name,$one_mysql_log);} + if ($rslt) {$callbacks_count = mysql_num_rows($rslt);} + echo "$callbacks_count\n"; + $loop_count=0; + while ($callbacks_count>$loop_count) + { + $row=mysql_fetch_row($rslt); + $callback_id[$loop_count] = $row[0]; + $lead_id[$loop_count] = $row[1]; + $campaign_id[$loop_count] = $row[2]; + $status[$loop_count] = $row[3]; + $entry_time[$loop_count] = $row[4]; + $callback_time[$loop_count] = $row[5]; + $comments[$loop_count] = $row[6]; + $loop_count++; + } + $loop_count=0; + while ($callbacks_count>$loop_count) + { + $stmt = "select first_name,last_name,phone_number from vicidial_list where lead_id='$lead_id[$loop_count]';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00179',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + + echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n"; + $loop_count++; + } - echo "$row[0] ~$row[1] ~$row[2] ~$callback_id[$loop_count] ~$lead_id[$loop_count] ~$campaign_id[$loop_count] ~$status[$loop_count] ~$entry_time[$loop_count] ~$callback_time[$loop_count] ~$comments[$loop_count]\n"; - $loop_count++; } -} - ################################################################################ ### CalLBacKCounT - send the count of the USERONLY callbacks for an agent diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index 435f1ea3..19b9a8cf 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -243,10 +243,11 @@ # 90726-2012 - Added allow_alerts option # 90729-0647 - Added agent_display_dialable_leads option # 90730-0145 - Fixed bugs in re-queue and INBOUND_MAN with blended selected +# 90808-0117 - Fixed manual dial calls today bug, added last_state_change to vicidial_live_agents # -$version = '2.2.0-221'; -$build = '90730-0145'; +$version = '2.2.0-222'; +$build = '90808-0117'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=61; $one_mysql_log=0; @@ -1143,17 +1144,17 @@ $VDloginDISPLAY=0; else {$no_hopper_dialing=0;} - if (preg_match("/Y/",$call_requeue_button)) + if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) ) {$call_requeue_button=1;} else {$call_requeue_button=0;} - if (preg_match("/AUTO/",$view_calls_in_queue_launch)) + if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) ) {$view_calls_in_queue_launch=1;} else {$view_calls_in_queue_launch=0;} - if (!preg_match("/NONE/",$view_calls_in_queue)) + if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) ) {$view_calls_in_queue=1;} else {$view_calls_in_queue=0;} @@ -1826,36 +1827,38 @@ else $affected_rows = mysql_affected_rows($link); print "\n"; + ##### grab the campaign_weight and number of calls today on that campaign for the agent + $stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vca_ct = mysql_num_rows($rslt); + if ($vca_ct > 0) + { + $row=mysql_fetch_row($rslt); + $campaign_weight = $row[0]; + $calls_today = $row[1]; + $i++; + } + else + { + $campaign_weight = '0'; + $calls_today = '0'; + $stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + print "\n"; + } + if ($auto_dial_level > 0) { print "\n"; - ##### grab the campaign_weight and number of calls today on that campaign for the agent - $stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $vca_ct = mysql_num_rows($rslt); - if ($vca_ct > 0) - { - $row=mysql_fetch_row($rslt); - $campaign_weight = $row[0]; - $calls_today = $row[1]; - $i++; - } - else - { - $campaign_weight = '0'; - $calls_today = '0'; - $stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - print "\n"; - } + $closer_chooser_string=''; - $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today');"; + $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);} @@ -1895,7 +1898,7 @@ else { print "\n"; - $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level');"; + $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);} @@ -5455,8 +5458,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } var dispnum = document.vicidial_form.phone_number.value; var status_display_number = phone_number_format(dispnum); + var callnum = dialed_number; + var dial_display_number = phone_number_format(callnum); - document.getElementById("MainStatuSSpan").innerHTML = " Incoming: " + status_display_number + " Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter; + document.getElementById("MainStatuSSpan").innerHTML = " Incoming: " + dial_display_number + " Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter; } document.getElementById("ParkControl").innerHTML ="\"Park"; @@ -5653,7 +5658,9 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (alert_enabled=='ON') { - alert(" Incoming: " + status_display_number + "\n Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter); + var callnum = dialed_number; + var dial_display_number = phone_number_format(callnum); + alert(" Incoming: " + dial_display_number + "\n Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter); } } else diff --git a/agc_2-X/trunk/www/vicidial/AST_CLOSERsummary_hourly.php b/agc_2-X/trunk/www/vicidial/AST_CLOSERsummary_hourly.php index a1338bee..b6aaa1cc 100644 --- a/agc_2-X/trunk/www/vicidial/AST_CLOSERsummary_hourly.php +++ b/agc_2-X/trunk/www/vicidial/AST_CLOSERsummary_hourly.php @@ -307,7 +307,7 @@ else $MAIN .= "Inbound Summary Hourly Report: $group_string $NOW_TIME\n"; - if ($group_ct > 1) + if ($group_ct > 0) { $MAIN .= "\n"; $MAIN .= "---------- MULTI-GROUP BREAKDOWN:\n"; @@ -330,11 +330,12 @@ else while($i < $group_ct) { - $stmt="select group_name from vicidial_inbound_groups where group_id='$group[$i]';"; + $stmt="select group_name,agent_alert_delay from vicidial_inbound_groups where group_id='$group[$i]';"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $row=mysql_fetch_row($rslt); - $group_name[$i] = $row[0]; + $group_name[$i] = $row[0]; + $agent_alert_delay[$i] = round($row[1] / 1000); $out_of_call_time=0; $length_in_sec[$i]=0; @@ -406,7 +407,7 @@ else $calls_count[$i]++; $length_in_sec[$i] = ($length_in_sec[$i] + $row[1]); $queue_seconds[$i] = ($queue_seconds[$i] + $row[2]); - $TEMPtalk = ($row[1] - $row[2]); + $TEMPtalk = ( ($row[1] - $row[2]) - $agent_alert_delay[$i]); if ($TEMPtalk < 0) {$TEMPtalk = 0;} $talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk); if ($max_queue_seconds[$i] < $row[2]) @@ -602,7 +603,7 @@ else $inbound_cost = ($rawTOTtalk_min * $inbound_rate); $inbound_cost = sprintf("%8.2f", $inbound_cost); - echo "$query_date to $end_date,   $rawTOTtalk_min minutes at \$0.60 = \$$inbound_cost\n"; + echo "INBOUND $query_date to $end_date,   $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n"; exit; } diff --git a/agc_2-X/trunk/www/vicidial/AST_VDADstats.php b/agc_2-X/trunk/www/vicidial/AST_VDADstats.php index 26bd7c59..53171c02 100644 --- a/agc_2-X/trunk/www/vicidial/AST_VDADstats.php +++ b/agc_2-X/trunk/www/vicidial/AST_VDADstats.php @@ -20,6 +20,7 @@ # 90508-0644 - Changed to PHP long tags # 90524-2231 - Changed to use functions.php for seconds to HH:MM:SS conversion # 90608-0251 - Added optional carrier codes stats, made graph at bottom optional +# 90806-0001 - Added CI(Customer Interaction/Human Answered) stats, added option to add inbound rollover stats to these # header ("Content-type: text/html; charset=utf-8"); @@ -30,6 +31,12 @@ require("functions.php"); $PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; $PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; $PHP_SELF=$_SERVER['PHP_SELF']; +if (isset($_GET["outbound_rate"])) {$outbound_rate=$_GET["outbound_rate"];} + elseif (isset($_POST["outbound_rate"])) {$outbound_rate=$_POST["outbound_rate"];} +if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];} + elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];} +if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];} + elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];} if (isset($_GET["carrier_stats"])) {$carrier_stats=$_GET["carrier_stats"];} elseif (isset($_POST["carrier_stats"])) {$carrier_stats=$_POST["carrier_stats"];} if (isset($_GET["bottom_graph"])) {$bottom_graph=$_GET["bottom_graph"];} @@ -57,6 +64,8 @@ $PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); if (strlen($shift)<2) {$shift='ALL';} if (strlen($bottom_graph)<2) {$bottom_graph='NO';} if (strlen($carrier_stats)<2) {$carrier_stats='NO';} +if (strlen($include_rollover)<2) {$include_rollover='NO';} + ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### @@ -90,8 +99,7 @@ $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; - - if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) +if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) { Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); Header("HTTP/1.0 401 Unauthorized"); @@ -106,7 +114,7 @@ if (!isset($group)) {$group = '';} if (!isset($query_date)) {$query_date = $NOW_DATE;} if (!isset($end_date)) {$end_date = $NOW_DATE;} -$stmt="select campaign_id from vicidial_campaigns;"; +$stmt="select campaign_id,campaign_name from vicidial_campaigns;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $campaigns_to_print = mysql_num_rows($rslt); @@ -114,10 +122,12 @@ $i=0; while ($i < $campaigns_to_print) { $row=mysql_fetch_row($rslt); - $groups[$i] =$row[0]; + $groups[$i] = $row[0]; + $group_names[$i] = $row[1]; $i++; } +$rollover_groups_count=0; $i=0; $group_string='|'; $group_ct = count($group); @@ -126,15 +136,39 @@ while($i < $group_ct) $group_string .= "$group[$i]|"; $group_SQL .= "'$group[$i]',"; $groupQS .= "&group[]=$group[$i]"; + + if (eregi("YES",$include_rollover)) + { + $stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';"; + $rslt=mysql_query($stmt, $link); + if ($DB) {echo "$stmt\n";} + $in_groups_to_print = mysql_num_rows($rslt); + if ($in_groups_to_print > 0) + { + $row=mysql_fetch_row($rslt); + $group_drop_SQL .= "'$row[0]',"; + + $rollover_groups_count++; + } + } + $i++; } if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) ) - {$group_SQL = "";} + { + $group_SQL = ""; + $group_drop_SQL = ""; + } else { $group_SQL = eregi_replace(",$",'',$group_SQL); + $group_drop_SQL = eregi_replace(",$",'',$group_drop_SQL); + $both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )"; + $both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )"; $group_SQLand = "and campaign_id IN($group_SQL)"; $group_SQL = "where campaign_id IN($group_SQL)"; + $group_drop_SQLand = "and campaign_id IN($group_drop_SQL)"; + $group_drop_SQL = "where campaign_id IN($group_drop_SQL)"; } $stmt="select vsc_id,vsc_name from vicidial_status_categories;"; @@ -150,6 +184,35 @@ while ($i < $statcats_to_print) $vsc_count[$i] = 0; $i++; } + +$customer_interactive_statuses=''; +$stmt="select status from vicidial_statuses where human_answered='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statha_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statha_to_print) + { + $row=mysql_fetch_row($rslt); + $customer_interactive_statuses .= "'$row[0]',"; + $i++; + } +$stmt="select status from vicidial_campaign_statuses where human_answered='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statha_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statha_to_print) + { + $row=mysql_fetch_row($rslt); + $customer_interactive_statuses .= "'$row[0]',"; + $i++; + } +if (strlen($customer_interactive_statuses)>2) + {$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);} +else + {$customer_interactive_statuses="''";} + ?> @@ -177,6 +240,8 @@ echo "
\n"; echo "
Dates:
"; echo "\n"; echo "\n"; +echo "\n"; +echo "\n"; echo "\n"; echo "
to
\n"; echo "		 Campaigns:
"; @@ -187,29 +252,35 @@ else {echo "\n";} $o=0; while ($campaigns_to_print > $o) -{ - if (eregi("$groups[$o]\|",$group_string)) {echo "\n";} - else {echo "\n";} + { + if (eregi("$groups[$o]\|",$group_string)) {echo "\n";} + else {echo "\n";} $o++; -} + } echo "\n"; echo "		"; +echo "Include Drop  
Rollover:
"; +echo "\n"; +echo "
Bottom Graph:  
\n"; +echo "
\n"; if ($carrier_logging_active > 0) { - echo "Carrier Stats:
"; + echo "		Carrier Stats:  
"; echo "\n"; } -echo "
Bottom Graph:
\n"; -echo "
\n"; -echo "		Shift:
"; +echo "		Shift:  
"; echo "
diff --git a/agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php b/agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php index f68c626b..d294fab8 100644 --- a/agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php +++ b/agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php @@ -53,10 +53,11 @@ # 90603-1845 - Fixed color coding bug # 90627-0608 - Some Formatting changes, added in-group name display # 90701-0657 - Fixed inbound=No calculation issues +# 90808-0212 - Fixed inbound only non-ALL bug, changed times to use agent last_state_change # -$version = '2.0.5-44'; -$build = '90701-0657'; +$version = '2.0.5-45'; +$build = '90808-0212'; header ("Content-type: text/html; charset=utf-8"); @@ -563,6 +564,7 @@ if (ereg('O',$with_inbound)) $stmt = "select closer_campaigns from vicidial_campaigns where campaign_id IN($group_SQL);"; $rslt=mysql_query($stmt, $link); $ccamps_to_print = mysql_num_rows($rslt); + $c=0; while ($ccamps_to_print > $c) { $row=mysql_fetch_row($rslt); @@ -1404,7 +1406,7 @@ else {$UgroupSQL = " and vicidial_live_agents.campaign_id IN($group_SQL)";} if (strlen($usergroup)<1) {$usergroupSQL = '';} else {$usergroupSQL = " and user_group='" . mysql_real_escape_string($usergroup) . "'";} -$stmt="select extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $UgroupSQL $usergroupSQL order by $orderSQL;"; +$stmt="select extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change) from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user $UgroupSQL $usergroupSQL order by $orderSQL;"; $rslt=mysql_query($stmt, $link); if ($DB) {echo "$stmt\n";} $talking_to_print = mysql_num_rows($rslt); @@ -1430,6 +1432,7 @@ $talking_to_print = mysql_num_rows($rslt); $Acalls_today[$i] = $row[12]; $Acallerid[$i] = $row[13]; $Alead_id[$i] = $row[14]; + $Astate_change[$i] = $row[15]; $i++; } @@ -1537,7 +1540,7 @@ $calls_to_list = mysql_num_rows($rslt); if (eregi("READY|PAUSED",$Astatus[$i])) { - $Acall_time[$i]=$Acall_finish[$i]; + $Acall_time[$i]=$Astate_change[$i]; if ($Alead_id[$i] > 0) { @@ -1628,7 +1631,7 @@ $calls_to_list = mysql_num_rows($rslt); } } if (!eregi("INCALL|QUEUE",$Astatus[$i])) - {$call_time_S = ($STARTtime - $Acall_finish[$i]);} + {$call_time_S = ($STARTtime - $Astate_change[$i]);} else {$call_time_S = ($STARTtime - $Acall_time[$i]);} diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index b6d4b01f..3914af19 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -1906,11 +1906,12 @@ else # 90722-1235 - Added list reset time and campaign no hopper dialing, agent dial owner only options # 90726-0153 - Added allow_alerts for users to disable agent browser alerts # 90729-0555 - Added agent_display_dialable_leads and vicidial_balance_rank options +# 90808-0300 - Added longest_wait_time option for agent call routing # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.2.0-210'; -$build = '90729-0555'; +$admin_version = '2.2.0-211'; +$build = '90808-0300'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -3569,6 +3570,7 @@ if ($SSoutbound_autodial_active > 0)
  - overall_user_level: orders by the user_level of the agent as defined in the vicidial_users table a higher user_level will receive more calls.
  - campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.
  - fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first. +
  - longest_wait_time: orders by the amount of time agent has been actively waiting for a call.
@@ -3914,6 +3916,7 @@ if ($SSqc_features_active > 0)
  - fewest_calls: orders by the number of calls received by an agent for that specific inbound group. Least calls first.
  - campaign_rank: orders by the rank given to the agent for the campaign. Highest to Lowest.
  - fewest_calls_campaign: orders by the number of calls received by an agent for the campaign. Least calls first. +
  - longest_wait_time: orders by the amount of time agent has been actively waiting for a call.

@@ -6192,7 +6195,7 @@ if ($ADD==11) } echo "(0 = off)$NWB#vicidial_campaigns-auto_dial_level$NWE\n"; } - echo "Next Agent Call: $NWB#vicidial_campaigns-next_agent_call$NWE\n"; + echo "Next Agent Call: $NWB#vicidial_campaigns-next_agent_call$NWE\n"; echo "Local Call Time: $NWB#vicidial_campaigns-local_call_time$NWE\n"; @@ -6536,7 +6539,7 @@ if ($ADD==1111) echo "Active: $NWB#vicidial_inbound_groups-active$NWE\n"; echo "Web Form: $NWB#vicidial_inbound_groups-web_form_address$NWE\n"; echo "Voicemail: $NWB#vicidial_inbound_groups-voicemail_ext$NWE\n"; - echo "Next Agent Call: $NWB#vicidial_inbound_groups-next_agent_call$NWE\n"; + echo "Next Agent Call: $NWB#vicidial_inbound_groups-next_agent_call$NWE\n"; echo "Fronter Display: $NWB#vicidial_inbound_groups-fronter_display$NWE\n"; echo "Script: $NWB#vicidial_campaigns-auto_alt_dial$NWE\n"; } - echo "Next Agent Call: $NWB#vicidial_campaigns-next_agent_call$NWE\n"; + echo "Next Agent Call: $NWB#vicidial_campaigns-next_agent_call$NWE\n"; echo "Local Call Time: $NWB#vicidial_inbound_groups-group_color$NWE\n"; echo "Active: $NWB#vicidial_inbound_groups-active$NWE\n"; echo "Web Form: $NWB#vicidial_inbound_groups-web_form_address$NWE\n"; - echo "Next Agent Call: $NWB#vicidial_inbound_groups-next_agent_call$NWE\n"; + echo "Next Agent Call: $NWB#vicidial_inbound_groups-next_agent_call$NWE\n"; echo "Queue Priority: