From 8b0546a4212b1e790a0ca3a2270e1874b50472f9 Mon Sep 17 00:00:00 2001 From: mattf Date: Sun, 29 Nov 2009 11:07:15 +0000 Subject: [PATCH] Added Outbound Summary Interval Report Added optional include into the Reports page if 'custom_report_links.html' file is present git-svn-id: svn://192.168.202.10@1267 3d104415-ff17-0410-8863-d5cf3c621b8a --- agc_2-X/trunk/UPGRADE | 12 + .../conf_examples/extensions.conf.sample-1.4 | 23 +- .../vicidial/AST_OUTBOUNDsummary_interval.php | 1249 +++++++++++++++++ .../vicidial/EXAMPLEcustom_report_links.html | 4 + agc_2-X/trunk/www/vicidial/admin.php | 8 + 5 files changed, 1289 insertions(+), 7 deletions(-) create mode 100644 agc_2-X/trunk/www/vicidial/AST_OUTBOUNDsummary_interval.php create mode 100644 agc_2-X/trunk/www/vicidial/EXAMPLEcustom_report_links.html diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index 842dfd83..60ad6965 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -285,6 +285,18 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom This requires some lines to be removed from the extensions.conf file: - remove the TRUNKloop and TRUNKblind entries near the top +70. Added Outbound Summary Interval Report which will show various statistics + for a range of campaigns, filtering results by call time and displaying + them broken down by 15/30/60 minute periods by campaign. Also has an + option to included the drop overflow calls in the statistics. + +71. Added option for links to the reports page by including a file in vicidial + web directory named 'custom_report_links.html'. This allows you to + maintain custom links even after upgrading your system. There is a + 'EXAMPLEcustom_report_links.html' file included in that directory that + can just be copied and customized for your needs. + + diff --git a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 index b07aa48e..487a0623 100644 --- a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 +++ b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 @@ -26,15 +26,19 @@ exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG--- ; and has been sent through one of the loopbacks. This is why this context is missing the h extension. ; Do not put any extensions in this context unless you specifically understand what this means. -;exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) -;exten => _91NXXNXXXXXX,2,Dial(${TRUNKX}/${EXTEN:1},,To) -;exten => _91NXXNXXXXXX,3,Hangup +;exten => _91NXXNXXXXXX,1,Dial(${TRUNKX}/${EXTEN:1},,To) +;exten => _91NXXNXXXXXX,n,Hangup +; special Canadian PRI callerIDname settings FOR USE IN LOOPBACK CONTEXT ONLY +;exten => _91NXXNXXXXXX,1,Set(CALLERID(name)="ACME Widgets") +;exten => _91NXXNXXXXXX,n,AGI(agi-CANADA_PRI_CIDname.agi) +;exten => _91NXXNXXXXXX,n,Dial(${TRUNKX}/${EXTEN:1},,To) +;exten => _91NXXNXXXXXX,n,Hangup exten => _999XX11112,1,Wait(2) -exten => _999XX11112,2,Answer -exten => _999XX11112,3,Playback(ss-noservice) -exten => _999XX11112,4,Playback(vm-goodbye) -exten => _999XX11112,5,Hangup +exten => _999XX11112,n,Answer +exten => _999XX11112,n,Playback(ss-noservice) +exten => _999XX11112,n,Playback(vm-goodbye) +exten => _999XX11112,n,Hangup @@ -196,6 +200,11 @@ exten => _9119XXXXXXXX,1,Dial(${TRUNKblind}/9998819112,55,to) ; exten => _91XXXXXXXXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) ; exten => _91XXXXXXXXXXXXX,2,Dial(${TRUNKloop}/8889990011112,,to) ; exten => _91XXXXXXXXXXXXX,3,Hangup +; dial a USA long distance outbound number through the loopback-no-log context +; exten => _91NXXNXXXXXX,1,AGI(agi://127.0.0.1:4577/call_log) +; exten => _91NXXNXXXXXX,2,Dial(${TRUNKloop}/888${EXTEN:2},55,o) +; exten => _91NXXNXXXXXX,3,Hangup +;exten => 888NXXNXXXXXX,1,Goto(loopback-no-log,91${EXTEN:3},1) exten => 8889990011112,1,Goto(loopback-no-log,9990011112,1) diff --git a/agc_2-X/trunk/www/vicidial/AST_OUTBOUNDsummary_interval.php b/agc_2-X/trunk/www/vicidial/AST_OUTBOUNDsummary_interval.php new file mode 100644 index 00000000..c4989c46 --- /dev/null +++ b/agc_2-X/trunk/www/vicidial/AST_OUTBOUNDsummary_interval.php @@ -0,0 +1,1249 @@ + LICENSE: AGPLv2 +# +# CHANGES +# +# 091128-0311 - First build +# 091129-0017 - Added Sales-type and DNC-type tallies +# + +require("dbconnect.php"); +require("functions.php"); + +$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER']; +$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW']; +$PHP_SELF=$_SERVER['PHP_SELF']; + +if (isset($_GET["time_interval"])) {$time_interval=$_GET["time_interval"];} + elseif (isset($_POST["time_interval"])) {$time_interval=$_POST["time_interval"];} +if (isset($_GET["print_calls"])) {$print_calls=$_GET["print_calls"];} + elseif (isset($_POST["print_calls"])) {$print_calls=$_POST["print_calls"];} +if (isset($_GET["include_rollover"])) {$include_rollover=$_GET["include_rollover"];} + elseif (isset($_POST["include_rollover"])) {$include_rollover=$_POST["include_rollover"];} +if (isset($_GET["bareformat"])) {$bareformat=$_GET["bareformat"];} + elseif (isset($_POST["bareformat"])) {$bareformat=$_POST["bareformat"];} +if (isset($_GET["costformat"])) {$costformat=$_GET["costformat"];} + elseif (isset($_POST["costformat"])) {$costformat=$_POST["costformat"];} +if (isset($_GET["group"])) {$group=$_GET["group"];} + elseif (isset($_POST["group"])) {$group=$_POST["group"];} +if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];} + elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];} +if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];} + elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];} +if (isset($_GET["shift"])) {$shift=$_GET["shift"];} + elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];} +if (isset($_GET["submit"])) {$submit=$_GET["submit"];} + elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];} +if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];} + elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];} +if (isset($_GET["DB"])) {$DB=$_GET["DB"];} + elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];} + +$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER); +$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW); + +$MT[0]='0'; +if (strlen($shift)<2) {$shift='ALL';} +if (strlen($include_rollover)<2) {$include_rollover='NO';} + +############################################# +##### START SYSTEM_SETTINGS LOOKUP ##### +$stmt = "SELECT use_non_latin FROM system_settings;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$qm_conf_ct = mysql_num_rows($rslt); +$i=0; +while ($i < $qm_conf_ct) + { + $row=mysql_fetch_row($rslt); + $non_latin = $row[0]; + $i++; + } +##### END SETTINGS LOOKUP ##### +########################################### + +$stmt = "SELECT local_gmt FROM servers where active='Y' limit 1;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$gmt_conf_ct = mysql_num_rows($rslt); +$dst = date("I"); +if ($gmt_conf_ct > 0) + { + $row=mysql_fetch_row($rslt); + $local_gmt = $row[0]; + $epoch_offset = (($local_gmt + $dst) * 3600); + } + +$auth=0; +$stmt="SELECT full_name,user_level,user_group from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level >= 7 and view_reports='1' and active='Y';"; +if ($DB) {echo "|$stmt|\n";} +if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} +$rslt=mysql_query($stmt, $link); +$records_to_print = mysql_num_rows($rslt); +if ($records_to_print > 0) + { + $row=mysql_fetch_row($rslt); + $full_name = $row[0]; + $user_level = $row[1]; + $user_group = $row[2]; + $auth++; + } + +if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth)) + { + Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\""); + Header("HTTP/1.0 401 Unauthorized"); + echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n"; + exit; + } + +$LOGallowed_campaignsSQL=''; +$whereLOGallowed_campaignsSQL=''; +if ($user_level < 9) + { + $stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$user_group';"; + $rslt=mysql_query($stmt, $link); + $records_to_print = mysql_num_rows($rslt); + if ($records_to_print > 0) + { + $row=mysql_fetch_row($rslt); + if ( (!eregi("ALL-CAMPAIGNS",$row[0])) ) + { + $rawLOGallowed_campaignsSQL = eregi_replace(' -','',$row[0]); + $rawLOGallowed_campaignsSQL = eregi_replace(' ',"','",$rawLOGallowed_campaignsSQL); + $LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')"; + $whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')"; + } + } + else + { + echo "Campaigns Permissions Error: |$PHP_AUTH_USER|$user_group|\n"; + exit; + } + } + +$NOW_DATE = date("Y-m-d"); +$NOW_TIME = date("Y-m-d H:i:s"); +$STARTtime = date("U"); +if (!isset($group)) {$group = '';} +if (!isset($query_date)) {$query_date = $NOW_DATE;} +if (!isset($end_date)) {$end_date = $NOW_DATE;} + +$i=0; +$group_string='|'; +$group_ct = count($group); +while($i < $group_ct) + { + $group_string .= "$group[$i]|"; + $i++; + } + +$stmt="select campaign_id,campaign_name from vicidial_campaigns $whereLOGallowed_campaignsSQL;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$campaigns_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $campaigns_to_print) + { + $row=mysql_fetch_row($rslt); + $groups[$i] = $row[0]; + $group_names[$i] = $row[1]; + if (eregi('--ALL--',$group_string)) + {$group[$i] = $row[0];} + $i++; + } + + if ($DB) {echo "$group_string|$i\n";} + +$rollover_groups_count=0; +$i=0; +$group_string='|'; +$group_ct = count($group); +while($i < $group_ct) + { + $group_string .= "$group[$i]|"; + $group_SQL .= "'$group[$i]',"; + $groupQS .= "&group[]=$group[$i]"; + + $stmt="select campaign_name from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL;"; + $rslt=mysql_query($stmt, $link); + $campaign_names_to_print = mysql_num_rows($rslt); + if ($campaign_names_to_print > 0) + { + $row=mysql_fetch_row($rslt); + $group_cname[$i] = $row[0]; + } + + if (eregi("YES",$include_rollover)) + { + $stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';"; + $rslt=mysql_query($stmt, $link); + if ($DB) {echo "$stmt\n";} + $in_groups_to_print = mysql_num_rows($rslt); + if ($in_groups_to_print > 0) + { + $row=mysql_fetch_row($rslt); + $group_drop_SQL .= "'$row[0]',"; + + $rollover_groups_count++; + } + } + + $i++; + } +if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) ) + { + $group_SQL = ""; + $group_drop_SQL = ""; + } +else + { + $group_SQL = eregi_replace(",$",'',$group_SQL); + $group_drop_SQL = eregi_replace(",$",'',$group_drop_SQL); + $both_group_SQLand = "and ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )"; + $both_group_SQL = "where ( (campaign_id IN($group_drop_SQL)) or (campaign_id IN($group_SQL)) )"; + $group_SQLand = "and campaign_id IN($group_SQL)"; + $group_SQL = "where campaign_id IN($group_SQL)"; + $group_drop_SQLand = "and campaign_id IN($group_drop_SQL)"; + $group_drop_SQL = "where campaign_id IN($group_drop_SQL)"; + } + +$stmt="select vsc_id,vsc_name from vicidial_status_categories;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statcats_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statcats_to_print) + { + $row=mysql_fetch_row($rslt); + $vsc_id[$i] = $row[0]; + $vsc_name[$i] = $row[1]; + $vsc_count[$i] = 0; + $i++; + } + +$stmt="select call_time_id,call_time_name from vicidial_call_times;"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$times_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $times_to_print) + { + $row=mysql_fetch_row($rslt); + $call_times[$i] = $row[0]; + $call_time_names[$i] = $row[1]; + $i++; + } + +$customer_interactive_statuses=''; +$stmt="select status from vicidial_statuses where human_answered='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statha_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statha_to_print) + { + $row=mysql_fetch_row($rslt); + $customer_interactive_statuses .= "'$row[0]',"; + $i++; + } +$stmt="select status from vicidial_campaign_statuses where human_answered='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statha_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statha_to_print) + { + $row=mysql_fetch_row($rslt); + $customer_interactive_statuses .= "'$row[0]',"; + $i++; + } +if (strlen($customer_interactive_statuses)>2) + {$customer_interactive_statuses = substr("$customer_interactive_statuses", 0, -1);} +else + {$customer_interactive_statuses="''";} + +$stmt="select status from vicidial_statuses where sale='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statsale_to_print = mysql_num_rows($rslt); +$i=0; +$sale_ct=0; +while ($i < $statsale_to_print) + { + $row=mysql_fetch_row($rslt); + $sale_statusesLIST[$sale_ct] = $row[0]; + $sale_ct++; + $i++; + } +$stmt="select status from vicidial_campaign_statuses where sale='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statsale_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statsale_to_print) + { + $row=mysql_fetch_row($rslt); + $sale_statusesLIST[$sale_ct] = $row[0]; + $sale_ct++; + $i++; + } + +$stmt="select status from vicidial_statuses where dnc='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statdnc_to_print = mysql_num_rows($rslt); +$i=0; +$dnc_ct=0; +while ($i < $statdnc_to_print) + { + $row=mysql_fetch_row($rslt); + $dnc_statusesLIST[$dnc_ct] = $row[0]; + $dnc_ct++; + $i++; + } +$stmt="select status from vicidial_campaign_statuses where dnc='Y';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$statdnc_to_print = mysql_num_rows($rslt); +$i=0; +while ($i < $statdnc_to_print) + { + $row=mysql_fetch_row($rslt); + $dnc_statusesLIST[$dnc_ct] = $row[0]; + $dnc_ct++; + $i++; + } + +?> + + + + + +\n"; +echo "Outbound Summary Interval Report\n"; + +if ($bareformat < 1) + { + $short_header=1; + + require("admin_header.php"); + + echo "
"; + + if ($DB > 0) + { + echo "
\n"; + echo "$group_ct|$group_string|$group_SQL\n"; + echo "
\n"; + echo "$shift|$query_date|$end_date\n"; + echo "
\n"; + } + + echo "
\n"; + echo "\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "Date Range:
\n"; + echo "\n"; + echo " to \n"; + echo "		 Campaigns:
"; + echo "\n"; + echo "		"; + echo "Include Drop  
Rollover:
"; + echo "
\n"; + echo "Time Interval:
"; + echo "\n"; + echo "		\n"; + echo "         "; + echo "MODIFY | "; + echo "REPORTS"; + echo "

\n"; + echo "
        "; + echo "\n"; + + echo "
\n"; + + echo "Call Time:
\n"; + echo "\n"; + echo "		\n"; + echo "
\n"; + echo "
\n\n"; + + echo "
\n\n";
+	}
+
+if ($group_ct < 1)
+	{
+	echo "\n\n";
+	echo "PLEASE SELECT A CAMPAIGN AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+	}
+
+else
+	{
+	if ($shift == 'ALL') 
+		{
+		$Gct_default_start = "0";
+		$Gct_default_stop = "2400";
+		}
+	else 
+		{
+		$stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
+		$rslt=mysql_query($stmt, $link);
+		if ($DB) {echo "$stmt\n";}
+		$calltimes_to_print = mysql_num_rows($rslt);
+		if ($calltimes_to_print > 0)
+			{
+			$row=mysql_fetch_row($rslt);
+			$Gct_default_start =	$row[3];
+			$Gct_default_stop =		$row[4];
+			$Gct_sunday_start =		$row[5];
+			$Gct_sunday_stop =		$row[6];
+			$Gct_monday_start =		$row[7];
+			$Gct_monday_stop =		$row[8];
+			$Gct_tuesday_start =	$row[9];
+			$Gct_tuesday_stop =		$row[10];
+			$Gct_wednesday_start =	$row[11];
+			$Gct_wednesday_stop =	$row[12];
+			$Gct_thursday_start =	$row[13];
+			$Gct_thursday_stop =	$row[14];
+			$Gct_friday_start =		$row[15];
+			$Gct_friday_stop =		$row[16];
+			$Gct_saturday_start =	$row[17];
+			$Gct_saturday_stop =	$row[18];
+			}
+		else
+			{
+			$Gct_default_start = "0";
+			$Gct_default_stop = "2400";
+			}
+		}
+	$h=0;
+	$hh=0;
+	while ($h < $interval_count)
+		{
+		if ($interval_count>=96)
+			{
+			if ($hf < 45)
+				{
+				$hf = ($hf + 15);
+				}
+			else
+				{
+				$hf = "00";
+				if ($h > 0)
+					{$hh++;}
+				}
+			$H_test = "$hh$hf";
+			}
+		if ($interval_count==48)
+			{
+			if ($hf < 30)
+				{
+				$hf = ($hf + 30);
+				}
+			else
+				{
+				$hf = "00";
+				if ($h > 0)
+					{$hh++;}
+				}
+			$H_test = "$hh$hf";
+			}
+		if ($interval_count<=24)
+			{
+			$H_test = $h . "00";
+			}
+		if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
+			{
+			$Hcalltime[$h]++;
+			$Hcalltime_HHMM[$h] = "$H_test";
+			}
+		if ($DB)
+			{echo "( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) ) $hh $hf\n";}
+		$h++;
+		}
+
+	$query_date_BEGIN = "$query_date 00:00:00";   
+	$query_date_END = "$end_date 23:59:59";
+
+
+	$MAIN .= "Outbound Summary Interval Report: $group_string          $NOW_TIME\n";
+
+
+
+
+	##### Loop through each campaign and gether stats
+	if ($group_ct > 0)
+		{
+		$MAIN .= "\n";
+		$MAIN .= "---------- MULTI-CAMPAIGN BREAKDOWN:\n";
+		$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+		$MAIN .= "|                                          |        | SYSTEM | AGENT  |        |        | NO     |        | AGENT      | AGENT      |\n";
+		$MAIN .= "|                                          | TOTAL  | RELEASE| RELEASE| SALE   | DNC    | ANSWER | DROP   | LOGIN      | PAUSE      |\n";
+		$MAIN .= "| CAMPAIGN                                 | CALLS  | CALLS  | CALLS  | CALLS  | CALLS  | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
+		$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+		$i=0;
+		$TOTcalls_count=0;
+		$TOTsystem_count=0;
+		$TOTagent_count=0;
+		$TOTptp_count=0;
+		$TOTrtp_count=0;
+		$TOTna_count=0;
+		$TOTdrop_count=0;
+		$TOTagent_login_sec=0;
+		$TOTagent_pause_sec=0;
+		$SUBoutput='';
+
+		while($i < $group_ct)
+			{
+			$u=0;
+
+			##### Gather Agent time records
+			$stmt="select event_time,UNIX_TIMESTAMP(event_time),campaign_id,pause_sec,wait_sec,talk_sec,dispo_sec from vicidial_agent_log where event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END' and campaign_id IN('$group_drop[$i]','$group[$i]');";
+			$rslt=mysql_query($stmt, $link);
+			if ($DB) {echo "$stmt\n";}
+			$AGENTtime_to_print = mysql_num_rows($rslt);
+			$s=0;
+			while ($s < $AGENTtime_to_print)
+				{
+				$row=mysql_fetch_row($rslt);
+				$inTOTALsec =		($row[3] + $row[4] + $row[5] + $row[6]);	
+				$ATcall_date[$s] =		$row[0];
+				$ATepoch[$s] =			$row[1];
+				$ATcampaign_id[$s] =	$row[2];
+				$ATpause_sec[$s] =		$row[3];
+				$ATagent_sec[$s] =		$inTOTALsec;
+				$s++;
+				}
+
+			##### Gather outbound calls
+			$stmt = "SELECT status,length_in_sec,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,uniqueid,lead_id from vicidial_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
+			$rslt=mysql_query($stmt, $link);
+			if ($DB) {echo "$stmt\n";}
+			$calls_to_parse = mysql_num_rows($rslt);
+			$p=0;
+			while ($p < $calls_to_parse)
+				{
+				$row=mysql_fetch_row($rslt);
+				$CPstatus[$u] =			$row[0];
+				$CPlength_in_sec[$u] =	$row[1];
+				$CPcall_date[$u] =		$row[2];
+				$CPepoch[$u] =			$row[3];
+				$CPphone_number[$u] =	$row[4];
+				$CPcampaign_id[$u] =	$row[5];
+				$CPvicidial_id[$u] =	$row[6];
+				$CPlead_id[$u] =		$row[7];
+				$TESTlead_id[$u] =		$row[7];
+				$TESTuniqueid[$u] =		$row[6];
+				$CPin_out[$u] =			'OUT';
+				$p++;
+				$u++;
+				}
+
+			$group_drop[$i]='';
+			if (eregi("YES",$include_rollover))
+				{
+				##### Gather inbound calls from drop inbound group if selected
+				$stmt="select drop_inbound_group from vicidial_campaigns where campaign_id='$group[$i]' $LOGallowed_campaignsSQL and drop_inbound_group NOT LIKE \"%NONE%\" and drop_inbound_group is NOT NULL and drop_inbound_group != '';";
+				$rslt=mysql_query($stmt, $link);
+				if ($DB) {echo "$stmt\n";}
+				$in_groups_to_print = mysql_num_rows($rslt);
+				if ($in_groups_to_print > 0)
+					{
+					$row=mysql_fetch_row($rslt);
+					$group_drop[$i] = $row[0];
+					$rollover_groups_count++;
+					}
+
+				$length_in_secZ=0;
+				$queue_secondsZ=0;
+				$agent_alert_delayZ=0;
+				$stmt="select status,length_in_sec,queue_seconds,agent_alert_delay,call_date,UNIX_TIMESTAMP(call_date),phone_number,campaign_id,closecallid,lead_id,uniqueid from vicidial_closer_log,vicidial_inbound_groups where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and group_id=campaign_id and campaign_id='$group_drop[$i]';";
+				$rslt=mysql_query($stmt, $link);
+				if ($DB) {echo "$stmt\n";}
+				$INallcalls_to_printZ = mysql_num_rows($rslt);
+				$y=0;
+				while ($y < $INallcalls_to_printZ)
+					{
+					$row=mysql_fetch_row($rslt);
+
+					$k=0;
+					$front_call_found=0;
+					while($k < $p)
+						{
+						if ($TESTuniqueid[$k] == $row[10])
+							{$front_call_found++;}
+						$k++;
+						}
+					if ($front_call_found > 0)
+						{
+						$length_in_secZ = $row[1];
+						$queue_secondsZ = $row[2];
+						$agent_alert_delayZ = $row[3];
+
+						$TOTALdelay =		round($agent_alert_delayZ / 1000);
+						$thiscallsec = (($length_in_secZ - $queue_secondsZ) - $TOTALdelay);
+						if ($thiscallsec < 0)
+							{$thiscallsec = 0;}
+						$inTOTALsec =	($inTOTALsec + $thiscallsec);	
+
+						$CPstatus[$u] =			$row[0];
+						$CPlength_in_sec[$u] =	$inTOTALsec;
+						$CPcall_date[$u] =		$row[4];
+						$CPepoch[$u] =			$row[5];
+						$CPphone_number[$u] =	$row[6];
+						$CPcampaign_id[$u] =	$row[7];
+						$CPvicidial_id[$u] =	$row[8];
+						$CPlead_id[$u] =		$row[9];
+						$CPin_out[$u] =			'IN';
+						$u++;
+						}
+					$y++;
+					}
+				}
+
+
+			$out_of_call_time=0;
+			$length_in_sec[$i]=0;
+			$queue_seconds[$i]=0;
+			$agent_sec[$i]=0;
+			$pause_sec[$i]=0;
+			$talk_sec[$i]=0;
+			$calls_count[$i]=0;
+			$calls_count_IN[$i]=0;
+			$drop_count[$i]=0;
+			$drop_count_OUT[$i]=0;
+			$system_count[$i]=0;
+			$agent_count[$i]=0;
+			$ptp_count[$i]=0;
+			$rtp_count[$i]=0;
+			$na_count[$i]=0;
+			$answer_count[$i]=0;
+			$max_queue_seconds[$i]=0;
+			$Hlength_in_sec=$MT;
+			$Hqueue_seconds=$MT;
+			$Hagent_sec=$MT;
+			$Hpause_sec=$MT;
+			$Htalk_sec=$MT;
+			$Hcalls_count=$MT;
+			$Hcalls_count_IN=$MT;
+			$Hdrop_count=$MT;
+			$Hdrop_count_OUT=$MT;
+			$Hsystem_count=$MT;
+			$Hagent_count=$MT;
+			$Hptp_count=$MT;
+			$Hrtp_count=$MT;
+			$Hna_count=$MT;
+			$Hanswer_count=$MT;
+			$Hmax_queue_seconds=$MT;
+			$hTOTALcalls =	0;
+			$hANSWERcalls =	0;
+			$hSUMagent =	0;
+			$hSUMpause =	0;
+			$hSUMtalk =		0;
+			$hAVGtalk =		0;
+			$hSUMqueue =	0;
+			$hAVGqueue =	0;
+			$hMAXqueue =	0;
+			$hDROPcalls =	0;
+			$hPRINT =		0;
+			$hTOTcalls_count =			0;
+			$hTOTsystem_count =			0;
+			$hTOTagent_count =			0;
+			$hTOTptp_count =			0;
+			$hTOTrtp_count =			0;
+			$hTOTna_count =				0;
+			$hTOTanswer_count =			0;
+			$hTOTagent_sec =			0;
+			$hTOTpause_sec =			0;
+			$hTOTtalk_sec =				0;
+			$hTOTtalk_avg =				0;
+			$hTOTqueue_seconds =		0;
+			$hTOTqueue_avg =			0;
+			$hTOTmax_queue_seconds =	0;
+			$hTOTdrop_count =			0;
+
+			##### Parse through the agent time records to tally the time
+			$p=0;
+			while ($p < $s)
+				{
+				$call_date = explode(" ", $ATcall_date[$p]);
+				$call_time = ereg_replace("[^0-9]","",$call_date[1]);
+				$epoch = $ATepoch[$p];
+				$Cwday = date("w", $epoch);
+
+				$CTstart = $Gct_default_start . "00";
+				$CTstop = $Gct_default_stop . "59";
+
+				if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
+					{$CTstart = $Gct_sunday_start . "00";   $CTstop = $Gct_sunday_stop . "59";}
+				if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
+					{$CTstart = $Gct_monday_start . "00";   $CTstop = $Gct_monday_stop . "59";}
+				if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
+					{$CTstart = $Gct_tuesday_start . "00";   $CTstop = $Gct_tuesday_stop . "59";}
+				if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
+					{$CTstart = $Gct_wednesday_start . "00";   $CTstop = $Gct_wednesday_stop . "59";}
+				if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
+					{$CTstart = $Gct_thursday_start . "00";   $CTstop = $Gct_thursday_stop . "59";}
+				if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
+					{$CTstart = $Gct_friday_start . "00";   $CTstop = $Gct_friday_stop . "59";}
+				if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
+					{$CTstart = $Gct_saturday_start . "00";   $CTstop = $Gct_saturday_stop . "59";}
+
+				$Chour = date("G", $epoch);
+				$Cmin = date("i", $epoch);
+				if ($interval_count==96)
+					{
+					$ChourX = ($Chour * 4);
+					if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
+					if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
+					if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
+					if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
+					$Chour = ($ChourX + $CminX);
+					}
+				if ($interval_count==48)
+					{
+					$ChourX = ($Chour * 2);
+					if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
+					if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
+					$Chour = ($ChourX + $CminX);
+					}
+
+				if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
+					{
+					$agent_sec[$i] = ($agent_sec[$i] + $ATagent_sec[$p]);
+					$Hagent_sec[$Chour] = ($Hagent_sec[$Chour] + $ATagent_sec[$p]);
+					$pause_sec[$i] = ($pause_sec[$i] + $ATpause_sec[$p]);
+					$Hpause_sec[$Chour] = ($Hpause_sec[$Chour] + $ATpause_sec[$p]);
+
+					$Hcalltime[$Chour]++;
+
+					if ($print_calls > 0)
+						{
+						echo "$row[5]\t$row[6]\t$TEMPtalk\n";
+						$PCtemptalk = ($PCtemptalk + $TEMPtalk);
+						}
+					$q++;
+					}
+				else
+					{$out_of_call_time++;}
+				if ($DB)
+					{echo "$Hcalltime[$Chour] | AGENT: $agent_sec[$i] PAUSE: $pause_sec[$i]\n";}
+				$p++;
+				}
+
+
+
+
+
+
+			##### Parse through call records to tally the counts
+			$p=0;
+			while ($p < $u)
+				{
+				$call_date = explode(" ", $CPcall_date[$p]);
+				$call_time = ereg_replace("[^0-9]","",$call_date[1]);
+				$epoch = $CPepoch[$p];
+				$Cwday = date("w", $epoch);
+
+				$CTstart = $Gct_default_start . "00";
+				$CTstop = $Gct_default_stop . "59";
+
+				if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
+					{$CTstart = $Gct_sunday_start . "00";   $CTstop = $Gct_sunday_stop . "59";}
+				if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
+					{$CTstart = $Gct_monday_start . "00";   $CTstop = $Gct_monday_stop . "59";}
+				if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
+					{$CTstart = $Gct_tuesday_start . "00";   $CTstop = $Gct_tuesday_stop . "59";}
+				if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
+					{$CTstart = $Gct_wednesday_start . "00";   $CTstop = $Gct_wednesday_stop . "59";}
+				if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
+					{$CTstart = $Gct_thursday_start . "00";   $CTstop = $Gct_thursday_stop . "59";}
+				if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
+					{$CTstart = $Gct_friday_start . "00";   $CTstop = $Gct_friday_stop . "59";}
+				if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
+					{$CTstart = $Gct_saturday_start . "00";   $CTstop = $Gct_saturday_stop . "59";}
+
+				$Chour = date("G", $epoch);
+				$Cmin = date("i", $epoch);
+				if ($interval_count==96)
+					{
+					$ChourX = ($Chour * 4);
+					if ($Cmin < 15) {$Cmin = "00"; $CminX = 0;}
+					if ( ($Cmin >= 15) and ($Cmin < 30) ) {$Cmin = "15"; $CminX = 1;}
+					if ( ($Cmin >= 30) and ($Cmin < 45) ) {$Cmin = "30"; $CminX = 2;}
+					if ($Cmin >= 45) {$Cmin = "45"; $CminX = 3;}
+					$Chour = ($ChourX + $CminX);
+					}
+				if ($interval_count==48)
+					{
+					$ChourX = ($Chour * 2);
+					if ($Cmin < 30) {$Cmin = "00"; $CminX = 0;}
+					if ($Cmin >= 30) {$Cmin = "30"; $CminX = 1;}
+					$Chour = ($ChourX + $CminX);
+					}
+
+				if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
+					{
+					$calls_count[$i]++;
+					$length_in_sec[$i] =	($length_in_sec[$i] + $CPlength_in_sec[$p]);
+					$Hlength_in_sec[$Chour] =	($Hlength_in_sec[$Chour] + $row[1]);
+					$Hqueue_seconds[$Chour] =	($Hqueue_seconds[$Chour] + $row[2]);
+					$TEMPtalk = $CPlength_in_sec[$p];
+					if ($TEMPtalk < 0) {$TEMPtalk = 0;}
+					$talk_sec[$i] =	($talk_sec[$i] + $TEMPtalk);
+					$Htalk_sec[$Chour] =	($Htalk_sec[$Chour] + $TEMPtalk);
+
+					$Hcalls_count[$Chour]++;
+					if (eregi("DROP",$CPstatus[$p]))
+						{
+						if ($CPin_out[$p] == 'OUT')
+							{
+							$drop_count_OUT[$i]++;
+							$Hdrop_count_OUT[$Chour]++;
+							}
+						$drop_count[$i]++;
+						$Hdrop_count[$Chour]++;
+						}
+					else
+						{
+						$answer_count[$i]++;
+						$Hanswer_count[$Chour]++;
+						}
+					if (eregi("\|$CPstatus[$p]\|",'|NA|NEW|QUEUE|INCALL|DROP|XDROP|AA|AM|AL|AFAX|AB|ADC|DNCL|DNCC|PU|PM|SVYEXT|SVYHU|SVYVM|SVYREC|QVMAIL|'))
+						{
+						$system_count[$i]++;
+						$Hsystem_count[$Chour]++;
+						}
+					else
+						{
+						$agent_count[$i]++;
+						$Hagent_count[$Chour]++;
+						}
+					if ($CPstatus[$p] == 'NA')
+						{
+						$na_count[$i]++;
+						$Hna_count[$Chour]++;
+						}
+					if ($CPin_out[$p] == 'IN')
+						{
+						$calls_count_IN[$i]++;
+						$Hcalls_count_IN[$Chour]++;
+						}
+
+					$k=0;
+					while($k < $sale_ct)
+						{
+						if ($sale_statusesLIST[$k] == $CPstatus[$p])
+							{
+							$ptp_count[$i]++;
+							$Hptp_count[$Chour]++;
+							}
+						$k++;
+						}
+
+					$k=0;
+					while($k < $dnc_ct)
+						{
+						if ($dnc_statusesLIST[$k] == $CPstatus[$p])
+							{
+							$rtp_count[$i]++;
+							$Hrtp_count[$Chour]++;
+							}
+						$k++;
+						}
+
+					$Hcalltime[$Chour]++;
+					
+
+					if ($print_calls > 0)
+						{
+						echo "$row[5]\t$row[6]\t$TEMPtalk\n";
+						$PCtemptalk = ($PCtemptalk + $TEMPtalk);
+						}
+					$q++;
+					}
+				else
+					{$out_of_call_time++;}
+				if ($DB)
+					{echo "$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
+				$p++;
+				}
+
+
+			if ( ($answer_count[$i] > 0) and ($talk_sec[$i] > 0) )
+				{$talk_avg[$i] = ($talk_sec[$i] / $answer_count[$i]);}
+			else
+				{$talk_avg[$i] = 0;}
+			if ( ($calls_count[$i] > 0) and ($queue_seconds[$i] > 0) )
+				{$queue_avg[$i] = ($queue_seconds[$i] / $calls_count[$i]);}
+			else
+				{$queue_avg[$i] = 0;}
+
+			if ($print_calls > 0)
+				{
+				$PCtemptalkmin = ($PCtemptalk  / 60);
+				echo "$q\t$PCtemptalk\t$PCtemptalkmin\n";
+				}
+
+			if ( ($calls_count_IN[$i] > 0) and ($drop_count_OUT[$i] > 0) )
+				{
+				$drop_count[$i] = ($drop_count[$i] - $calls_count_IN[$i]);
+				$calls_count[$i] = ($calls_count[$i] - $calls_count_IN[$i]);
+				$system_count[$i] = ($system_count[$i] - $calls_count_IN[$i]);
+				if ($drop_count[$i] < 0)
+					{$drop_count[$i] = 0;}
+				}
+			$TOTcalls_count =			($TOTcalls_count + $calls_count[$i]);
+			$TOTsystem_count =			($TOTsystem_count + $system_count[$i]);
+			$TOTagent_count =			($TOTagent_count + $agent_count[$i]);
+			$TOTptp_count =				($TOTptp_count + $ptp_count[$i]);
+			$TOTrtp_count =				($TOTrtp_count + $rtp_count[$i]);
+			$TOTna_count =				($TOTna_count + $na_count[$i]);
+			$TOTanswer_count =			($TOTanswer_count + $answer_count[$i]);
+			$TOTagent_sec =				($TOTagent_sec + $agent_sec[$i]);
+			$TOTpause_sec =				($TOTpause_sec + $pause_sec[$i]);
+			$TOTtalk_sec =				($TOTtalk_sec + $talk_sec[$i]);
+			$TOTqueue_seconds =			($TOTqueue_seconds + $queue_seconds[$i]);
+			$TOTdrop_count =			($TOTdrop_count + $drop_count[$i]);
+			if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
+				{$TOTmax_queue_seconds = $max_queue_seconds[$i];}
+
+			$agent_sec[$i] =			sec_convert($agent_sec[$i],'H'); 
+			$pause_sec[$i] =			sec_convert($pause_sec[$i],'H'); 
+			$talk_sec[$i] =				sec_convert($talk_sec[$i],'H'); 
+			$talk_avg[$i] =				sec_convert($talk_avg[$i],'H'); 
+			$queue_seconds[$i] =		sec_convert($queue_seconds[$i],'H'); 
+			$queue_avg[$i] =			sec_convert($queue_avg[$i],'H'); 
+			$max_queue_seconds[$i] =	sec_convert($max_queue_seconds[$i],'H'); 
+
+
+			$groupDISPLAY =	sprintf("%-40s", "$group[$i] - $group_cname[$i]");
+			$gTOTALcalls =	sprintf("%6s", $calls_count[$i]);
+			$gSYSTEMcalls =	sprintf("%6s", $system_count[$i]);
+			$gAGENTcalls =	sprintf("%6s", $agent_count[$i]);
+			$gPTPcalls =	sprintf("%6s", $ptp_count[$i]);
+			$gRTPcalls =	sprintf("%6s", $rtp_count[$i]);
+			if ( ($calls_count[$i] < 1) or ($na_count[$i] < 1) )
+				{$gNApercent=0;}
+			else
+				{$gNApercent = ( ($na_count[$i] / $calls_count[$i]) * 100);}
+			$gNApercent =	sprintf("%6.2f",$gNApercent);
+			$gNAcalls =		sprintf("%6s", $na_count[$i]);
+			$gANSWERcalls =	sprintf("%6s", $answer_count[$i]);
+			$gSUMagent =	sprintf("%10s", $agent_sec[$i]);
+			$gSUMpause =	sprintf("%10s", $pause_sec[$i]);
+			$gSUMtalk =		sprintf("%9s", $talk_sec[$i]);
+			$gAVGtalk =		sprintf("%7s", $talk_avg[$i]);
+			$gSUMqueue =	sprintf("%9s", $queue_seconds[$i]);
+			$gAVGqueue =	sprintf("%7s", $queue_avg[$i]);
+			$gMAXqueue =	sprintf("%7s", $max_queue_seconds[$i]);
+			if ( ($calls_count[$i] < 1) or ($drop_count[$i] < 1) )
+				{$gDROPpercent=0;}
+			else
+				{$gDROPpercent = ( ($drop_count[$i] / $calls_count[$i]) * 100);}
+			$gDROPpercent =		sprintf("%6.2f",$gDROPpercent);
+			$gDROPcalls =	sprintf("%6s", $drop_count[$i]);
+
+			while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
+
+			$MAIN .= "| $groupDISPLAY | $gTOTALcalls | $gSYSTEMcalls | $gAGENTcalls | $gPTPcalls | $gRTPcalls | $gNApercent%| $gDROPpercent%| $gSUMagent | $gSUMpause |";
+			if ($DB) {$MAIN .= " $gDROPcalls($calls_count_IN[$i]/$drop_count_OUT[$i]) |";}
+			$MAIN .= "\n";
+
+			### hour by hour sumaries
+			$SUBoutput .= "\n---------- $group[$i] - $group_cname[$i]     INTERVAL BREAKDOWN:\n";
+			$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+			$SUBoutput .= "|                     |        | SYSTEM | AGENT  |        |        | NO     |        | AGENT      | AGENT      |\n";
+			$SUBoutput .= "|                     | TOTAL  | RELEASE| RELEASE| SALE   | DNC    | ANSWER | DROP   | LOGIN      | PAUSE      |\n";
+			$SUBoutput .= "| INTERVAL            | CALLS  | CALLS  | CALLS  | CALLS  | CALLS  | PERCENT| PERCENT| TIME(H:M:S)| TIME(H:M:S)|\n";
+			$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+			$h=0;
+			while ($h < $interval_count)
+				{
+				if ($Hcalltime[$h] > 0)
+					{
+					if (strlen($Hcalls_count[$h]) < 1)			{$Hcalls_count[$h] = 0;}
+					if (strlen($Hsystem_count[$h]) < 1)			{$Hsystem_count[$h] = 0;}
+					if (strlen($Hagent_count[$h]) < 1)			{$Hagent_count[$h] = 0;}
+					if (strlen($Hptp_count[$h]) < 1)			{$Hptp_count[$h] = 0;}
+					if (strlen($Hrtp_count[$h]) < 1)			{$Hrtp_count[$h] = 0;}
+					if (strlen($Hna_count[$h]) < 1)				{$Hna_count[$h] = 0;}
+					if (strlen($Hanswer_count[$h]) < 1)			{$Hanswer_count[$h] = 0;}
+					if (strlen($Hagent_sec[$h]) < 1)			{$Hagent_sec[$h] = 0;}
+					if (strlen($Hpause_sec[$h]) < 1)			{$Hpause_sec[$h] = 0;}
+					if (strlen($Htalk_sec[$h]) < 1)				{$Htalk_sec[$h] = 0;}
+					if (strlen($Hqueue_seconds[$h]) < 1)		{$Hqueue_seconds[$h] = 0;}
+					if (strlen($Hmax_queue_seconds[$h]) < 1)	{$Hmax_queue_seconds[$h] = 0;}
+					if (strlen($Hdrop_count[$h]) < 1)			{$Hdrop_count[$h] = 0;}
+
+					if ( ($Hcalls_count_IN[$h] > 0) and ($Hdrop_count_OUT[$h] > 0) )
+						{
+						$Hdrop_count[$h] = ($Hdrop_count[$h] - $Hcalls_count_IN[$h]);
+						$Hcalls_count[$h] = ($Hcalls_count[$h] - $Hcalls_count_IN[$h]);
+						$Hsystem_count[$h] = ($Hsystem_count[$h] - $Hcalls_count_IN[$h]);
+						if ($Hdrop_count[$h] < 0)
+							{$Hdrop_count[$h] = 0;}
+						}
+					$hTOTcalls_count =			($hTOTcalls_count + $Hcalls_count[$h]);
+					$hTOTsystem_count =			($hTOTsystem_count + $Hsystem_count[$h]);
+					$hTOTagent_count =			($hTOTagent_count + $Hagent_count[$h]);
+					$hTOTptp_count =			($hTOTptp_count + $Hptp_count[$h]);
+					$hTOTrtp_count =			($hTOTrtp_count + $Hrtp_count[$h]);
+					$hTOTna_count =				($hTOTna_count + $Hna_count[$h]);
+					$hTOTanswer_count =			($hTOTanswer_count + $Hanswer_count[$h]);
+					$hTOTagent_sec =			($hTOTagent_sec + $Hagent_sec[$h]);
+					$hTOTpause_sec =			($hTOTpause_sec + $Hpause_sec[$h]);
+					$hTOTtalk_sec =				($hTOTtalk_sec + $Htalk_sec[$h]);
+					$hTOTqueue_seconds =		($hTOTqueue_seconds + $Hqueue_seconds[$h]);
+					$hTOTdrop_count =			($hTOTdrop_count + $Hdrop_count[$h]);
+					if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
+						{$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
+
+					if ( ($Hanswer_count[$h] > 0) and ($Htalk_sec[$h] > 0) )
+						{$Htalk_avg[$h] = ($Htalk_sec[$h] / $Hanswer_count[$h]);}
+					else
+						{$Htalk_avg[$h] = 0;}
+					if ( ($Hcalls_count[$h] > 0) and ($Hqueue_seconds[$h] > 0) )
+						{$Hqueue_avg[$h] = ($Hqueue_seconds[$h] / $Hcalls_count[$h]);}
+					else
+						{$Hqueue_avg[$h] = 0;}
+
+					$Hagent_sec[$h] =			sec_convert($Hagent_sec[$h],'H'); 
+					$Hpause_sec[$h] =			sec_convert($Hpause_sec[$h],'H'); 
+					$Htalk_sec[$h] =			sec_convert($Htalk_sec[$h],'H'); 
+					$Htalk_avg[$h] =			sec_convert($Htalk_avg[$h],'H'); 
+					$Hqueue_seconds[$h] =		sec_convert($Hqueue_seconds[$h],'H'); 
+					$Hqueue_avg[$h] =			sec_convert($Hqueue_avg[$h],'H'); 
+					$Hmax_queue_seconds[$h] =	sec_convert($Hmax_queue_seconds[$h],'H');
+					
+					$hTOTALcalls =	sprintf("%6s", $Hcalls_count[$h]);
+					$hSYSTEMcalls =	sprintf("%6s", $Hsystem_count[$h]);
+					$hAGENTcalls =	sprintf("%6s", $Hagent_count[$h]);
+					$hPTPcalls =	sprintf("%6s", $Hptp_count[$h]);
+					$hRTPcalls =	sprintf("%6s", $Hrtp_count[$h]);
+					if ( ($Hcalls_count[$h] < 1) or ($Hna_count[$h] < 1) )
+						{$hNApercent=0;}
+					else
+						{$hNApercent = ( ($Hna_count[$h] / $Hcalls_count[$h]) * 100);}
+					$hNApercent =		sprintf("%6.2f",$hNApercent);
+					$hNAcalls =		sprintf("%6s", $Hna_count[$h]);
+					$hANSWERcalls =	sprintf("%6s", $Hanswer_count[$h]);
+					$hSUMagent =	sprintf("%10s", $Hagent_sec[$h]);
+					$hSUMpause =	sprintf("%10s", $Hpause_sec[$h]);
+					$hSUMtalk =		sprintf("%9s", $Htalk_sec[$h]);
+					$hAVGtalk =		sprintf("%7s", $Htalk_avg[$h]);
+					$hSUMqueue =	sprintf("%9s", $Hqueue_seconds[$h]);
+					$hAVGqueue =	sprintf("%7s", $Hqueue_avg[$h]);
+					$hMAXqueue =	sprintf("%7s", $Hmax_queue_seconds[$h]);
+					if ( ($Hcalls_count[$h] < 1) or ($Hdrop_count[$h] < 1) )
+						{$hDROPpercent=0;}
+					else
+						{$hDROPpercent = ( ($Hdrop_count[$h] / $Hcalls_count[$h]) * 100);}
+					$hDROPpercent =		sprintf("%6.2f",$hDROPpercent);
+					$hDROPcalls =	sprintf("%6s", $Hdrop_count[$h]);
+					$hPRINT =		sprintf("%19s", $Hcalltime_HHMM[$h]);
+
+					$SUBoutput .= "| $hPRINT | $hTOTALcalls | $hSYSTEMcalls | $hAGENTcalls | $hPTPcalls | $hRTPcalls | $hNApercent%| $hDROPpercent%| $hSUMagent | $hSUMpause |\n";
+					if ($DB) {$SUBoutput .= " $hDROPcalls($Hcalls_count_IN[$h]/$Hdrop_count_OUT[$h]) |\n";}
+					}
+
+				$h++;
+				}
+
+			if ( ($hTOTanswer_count > 0) and ($hTOTtalk_sec > 0) )
+				{$hTOTtalk_avg = ($hTOTtalk_sec / $hTOTanswer_count);}
+			else
+				{$hTOTtalk_avg = 0;}
+			if ( ($hTOTcalls_count > 0) and ($hTOTqueue_seconds > 0) )
+				{$hTOTqueue_avg = ($hTOTqueue_seconds / $hTOTcalls_count);}
+			else
+				{$hTOTqueue_avg = 0;}
+
+			$hTOTagent_sec =			sec_convert($hTOTagent_sec,'H'); 
+			$hTOTpause_sec =			sec_convert($hTOTpause_sec,'H'); 
+			$hTOTtalk_sec =				sec_convert($hTOTtalk_sec,'H'); 
+			$hTOTtalk_avg =				sec_convert($hTOTtalk_avg,'H'); 
+			$hTOTqueue_seconds =		sec_convert($hTOTqueue_seconds,'H'); 
+			$hTOTqueue_avg =			sec_convert($hTOTqueue_avg,'H'); 
+			$hTOTmax_queue_seconds =	sec_convert($hTOTmax_queue_seconds,'H'); 
+
+			$hTOTcalls_count =			sprintf("%6s", $hTOTcalls_count);
+			$hTOTsystem_count =			sprintf("%6s", $hTOTsystem_count);
+			$hTOTagent_count =			sprintf("%6s", $hTOTagent_count);
+			$hTOTptp_count =			sprintf("%6s", $hTOTrtp_count);
+			$hTOTrtp_count =			sprintf("%6s", $hTOTptp_count);
+			if ( ($hTOTcalls_count < 1) or ($hTOTna_count < 1) )
+				{$hTOTna_percent=0;}
+			else
+				{$hTOTna_percent = ( ($hTOTna_count / $hTOTcalls_count) * 100);}
+			$hTOTna_percent =			sprintf("%6.2f",$hTOTna_percent);
+			$hTOTna_count =				sprintf("%6s", $hTOTna_count);
+			$hTOTanswer_count =			sprintf("%6s", $hTOTanswer_count);
+			$hTOTagent_sec =			sprintf("%10s", $hTOTagent_sec);
+			$hTOTpause_sec =			sprintf("%10s", $hTOTpause_sec);
+			$hTOTtalk_sec =				sprintf("%9s", $hTOTtalk_sec);
+			$hTOTtalk_avg =				sprintf("%7s", $hTOTtalk_avg);
+			$hTOTqueue_seconds =		sprintf("%9s", $hTOTqueue_seconds);
+			$hTOTqueue_avg =			sprintf("%7s", $hTOTqueue_avg);
+			$hTOTmax_queue_seconds =	sprintf("%7s", $hTOTmax_queue_seconds);
+			if ( ($hTOTcalls_count < 1) or ($hTOTdrop_count < 1) )
+				{$hTOTdrop_percent=0;}
+			else
+				{$hTOTdrop_percent = ( ($hTOTdrop_count / $hTOTcalls_count) * 100);}
+			$hTOTdrop_percent =			sprintf("%6.2f",$hTOTdrop_percent);
+			$hTOTdrop_count =			sprintf("%6s", $hTOTdrop_count);
+
+			$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+			$SUBoutput .= "| TOTALS              | $hTOTcalls_count | $hTOTsystem_count | $hTOTagent_count | $hTOTptp_count | $hTOTrtp_count | $hTOTna_percent%| $hTOTdrop_percent%| $hTOTagent_sec | $hTOTpause_sec |\n";
+			$SUBoutput .= "+---------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+
+			$i++;
+			}
+
+		$rawTOTtalk_sec = $TOTtalk_sec;
+		$rawTOTtalk_min = round($rawTOTtalk_sec / 60);
+
+		if ( ($TOTanswer_count > 0) and ($TOTtalk_sec > 0) )
+			{$TOTtalk_avg = ($TOTtalk_sec / $TOTanswer_count);}
+		else
+			{$TOTtalk_avg = 0;}
+		if ( ($TOTcalls_count > 0) and ($TOTqueue_seconds > 0) )
+			{$TOTqueue_avg = ($TOTqueue_seconds / $TOTcalls_count);}
+		else
+			{$TOTqueue_avg = 0;}
+
+		$TOTagent_sec =			sec_convert($TOTagent_sec,'H'); 
+		$TOTpause_sec =			sec_convert($TOTpause_sec,'H'); 
+		$TOTtalk_sec =			sec_convert($TOTtalk_sec,'H'); 
+		$TOTtalk_avg =			sec_convert($TOTtalk_avg,'H'); 
+		$TOTqueue_seconds =		sec_convert($TOTqueue_seconds,'H'); 
+		$TOTqueue_avg =			sec_convert($TOTqueue_avg,'H'); 
+		$TOTmax_queue_seconds =	sec_convert($TOTmax_queue_seconds,'H'); 
+
+		$i =					sprintf("%4s", $i);
+		$TOTcalls_count =		sprintf("%6s", $TOTcalls_count);
+		$TOTsystem_count =		sprintf("%6s", $TOTsystem_count);
+		$TOTagent_count =		sprintf("%6s", $TOTagent_count);
+		$TOTptp_count =			sprintf("%6s", $TOTptp_count);
+		$TOTrtp_count =			sprintf("%6s", $TOTrtp_count);
+		if ( ($TOTcalls_count < 1) or ($TOTna_count < 1) )
+			{$TOTna_percent=0;}
+		else
+			{$TOTna_percent = ( ($TOTna_count / $TOTcalls_count) * 100);}
+		$TOTna_percent =		sprintf("%6.2f",$TOTna_percent);
+		$TOTna_count =			sprintf("%6s", $TOTna_count);
+		$TOTanswer_count =		sprintf("%6s", $TOTanswer_count);
+		$TOTagent_sec =			sprintf("%10s", $TOTagent_sec);
+		$TOTpause_sec =			sprintf("%10s", $TOTpause_sec);
+		$TOTtalk_sec =			sprintf("%9s", $TOTtalk_sec);
+		$TOTtalk_avg =			sprintf("%7s", $TOTtalk_avg);
+		$TOTqueue_seconds =		sprintf("%9s", $TOTqueue_seconds);
+		$TOTqueue_avg =			sprintf("%7s", $TOTqueue_avg);
+		$TOTmax_queue_seconds =	sprintf("%7s", $TOTmax_queue_seconds);
+		if ( ($TOTcalls_count < 1) or ($TOTdrop_count < 1) )
+			{$TOTdrop_percent=0;}
+		else
+			{$TOTdrop_percent = ( ($TOTdrop_count / $TOTcalls_count) * 100);}
+		$TOTdrop_percent =		sprintf("%6.2f",$TOTdrop_percent);
+		$TOTdrop_count =		sprintf("%6s", $TOTdrop_count);
+
+		$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+		$MAIN .= "| TOTALS       Campaigns: $i             | $TOTcalls_count | $TOTsystem_count | $TOTagent_count | $TOTptp_count | $TOTrtp_count | $TOTna_percent%| $TOTdrop_percent%| $TOTagent_sec | $TOTpause_sec |\n";
+		$MAIN .= "+------------------------------------------+--------+--------+--------+--------+--------+--------+--------+------------+------------+\n";
+		}
+
+	if ($costformat > 0)
+		{
+		echo "
\n"; + $inbound_cost = ($rawTOTtalk_min * $inbound_rate); + $inbound_cost = sprintf("%8.2f", $inbound_cost); + + echo "INBOUND $query_date to $end_date,   $rawTOTtalk_min minutes at \$$inbound_rate = \$$inbound_cost\n"; + + exit; + } + + + echo "$MAIN"; + echo "$SUBoutput"; + + + + $ENDtime = date("U"); + $RUNtime = ($ENDtime - $STARTtime); + echo "\n\nRun Time: $RUNtime seconds\n"; + } + + + + +?> + +
+ + diff --git a/agc_2-X/trunk/www/vicidial/EXAMPLEcustom_report_links.html b/agc_2-X/trunk/www/vicidial/EXAMPLEcustom_report_links.html new file mode 100644 index 00000000..54cfa3be --- /dev/null +++ b/agc_2-X/trunk/www/vicidial/EXAMPLEcustom_report_links.html @@ -0,0 +1,4 @@ +Custom Reports
+ \ No newline at end of file diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index 83052491..b40eb28d 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -24023,6 +24023,8 @@ if ($ADD==999999)
  • Inbound DID Report
  • Inbound IVR Report
  • Outbound Calling Report +
  • Outbound Summary Interval Report +
  • Fronter - Closer Report + 
    
 		
    SERVERDESCRIPTIONIPACTLOADCHANDISKOUTBOUNDINBOUND