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Added campaign features for Dead Call Trigger. Allowing an audio alert to be sent to an agent and/or a back-end URL to be submitted when an agent has been in a dead call for X number of seconds.

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git-svn-id: svn://192.168.202.10@2999 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2018-06-11 21:51:32 +00:00
parent 0168acb8ef
commit 8d10ef0428
8 changed files with 665 additions and 22 deletions
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agc_2-X/trunk/www/agc/vicidial.php
+96 -4
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@@ -597,10 +597,11 @@
# 180512-2226 - Added support for users-max_hopper_calls feature
# 180522-1921 - Added Routing Initiated Recording ability for manual dial calls
# 180606-0024 - Fixed email transfers bugs, modified transfer-conf panel for same
# 180610-2305 - Added dead_trigger_ features
#
$version = '2.14-566c';
$build = '180522-1921';
$version = '2.14-567c';
$build = '180610-2305';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=87;
$one_mysql_log=0;
@@ -1876,7 +1877,7 @@ else
$HKstatusnames = substr("$HKstatusnames", 0, -1);
##### grab the campaign settings
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -2028,6 +2029,10 @@ else
$pause_max_dispo = $row[144];
$script_top_dispo = $row[145];
$routing_initiated_recording=$row[146];
$dead_trigger_seconds = $row[147];
$dead_trigger_action = $row[148];
$dead_trigger_repeat = $row[149];
$dead_trigger_filename = $row[150];
$MI_PAUSE = 0;
if (preg_match("/MI_PAUSE/",$max_inbound_calls_outcome))
@@ -4719,6 +4724,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var LOGINvarFIVE='<?php echo $LOGINvarFIVE ?>';
var MD_dial_timed_out=0;
var routing_initiated_recording='<?php echo $routing_initiated_recording ?>';
var dead_trigger_count=0;
var dead_trigger_first_ran=0;
var dead_trigger_seconds='<?php echo $dead_trigger_seconds ?>';
var dead_trigger_action='<?php echo $dead_trigger_action ?>';
var dead_trigger_repeat='<?php echo $dead_trigger_repeat ?>';
var dead_trigger_filename='<?php echo $dead_trigger_filename ?>';
var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
@@ -9858,6 +9869,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
last_call_date='';
inbound_post_call_survey='';
inbound_survey_participate='';
dead_trigger_first_ran=0;
if (manual_dial_preview < 1)
{
document.vicidial_form.LeadPreview.checked=false;
@@ -13387,6 +13399,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
blind_transfer=0;
CheckDEADcallON=0;
CheckDEADcallCOUNT=0;
dead_trigger_count=0;
customer_sec=0;
currently_in_email_or_chat=0;
customer_3way_hangup_counter=0;
@@ -13676,6 +13689,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
last_call_date='';
inbound_post_call_survey='';
inbound_survey_participate='';
dead_trigger_first_ran=0;
if (manual_auto_next > 0)
{manual_auto_next_trigger=1; manual_auto_next_count=manual_auto_next;}
if (agent_display_fields.match(adfREGentry_date))
@@ -13827,6 +13841,56 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
}
// ################################################################################
// Send AJAX request to trigger the Dead Trigger URL
function dead_trigger_url_send()
{
var VDDCU_recording_id=document.getElementById("RecorDID").innerHTML;
var VDDCU_recording_filename=last_recording_filename;
var xmlhttp=false;
/*@cc_on @*/
/*@if (@_jscript_version >= 5)
// JScript gives us Conditional compilation, we can cope with old IE versions.
// and security blocked creation of the objects.
try {
xmlhttp = new ActiveXObject("Msxml2.XMLHTTP");
} catch (e) {
try {
xmlhttp = new ActiveXObject("Microsoft.XMLHTTP");
} catch (E) {
xmlhttp = false;
}
}
@end @*/
if (!xmlhttp && typeof XMLHttpRequest!='undefined')
{
xmlhttp = new XMLHttpRequest();
}
if (xmlhttp)
{
DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=DEADtriggerURL&format=text&user=" + user + "&pass=" + pass + "&orig_pass=" + orig_pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&list_id=" + document.vicidial_form.list_id.value + "&MDnextCID=" + LasTCID + "&stage=" + group + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method=" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&custom_field_names=" + custom_field_names + "&email_enabled=" + email_enabled + "&recording_id=" + VDDCU_recording_id + "&recording_filename=" + VDDCU_recording_filename + "&called_count=" + document.vicidial_form.called_count.value + "&dead_time=" + CheckDEADcallCOUNT + "&phone_login=" + phone_login + "&agent_email=" + LOGemail + "&conf_exten=" + session_id + "&camp_script=" + campaign_script + '' + "&in_script=" + CalL_ScripT_id + "&customer_server_ip=" + lastcustserverip + "&exten=" + extension + "&original_phone_login=" + original_phone_login + "&phone_pass=" + phone_pass;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
xmlhttp.send(DSupdate_query);
xmlhttp.onreadystatechange = function()
{
// alert(DSupdate_query + "\n" +xmlhttp.responseText);
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
// alert(xmlhttp.responseText);
var check_dead_trigger = null;
check_dead_trigger = xmlhttp.responseText;
var check_DT_array=check_dead_trigger.split("\n");
agent_events('dead_trigger_url_sent', LasTCID, aec); aec++;
}
}
delete xmlhttp;
}
}
// ################################################################################
// Submit the URLs
function SendURLs(newurlids,newurltype)
@@ -17768,7 +17832,35 @@ function phone_number_format(formatphone) {
if (CheckDEADcallON > 0 && currently_in_email_or_chat < 1)
{
CheckDEADcallCOUNT++;
// document.getElementById("debugbottomspan").innerHTML = "DEAD CALL SECONDS " + CheckDEADcallCOUNT;
dead_trigger_count++;
// document.getElementById("debugbottomspan").innerHTML = "DEAD CALL SECONDS " + CheckDEADcallCOUNT + " " + dead_trigger_count;
if ( (dead_trigger_seconds > 0) && (dead_trigger_count >= dead_trigger_seconds) && (dead_trigger_action != 'DISABLED') )
{
dead_trigger_first_ran++;
if ( (dead_trigger_filename.length > 0) && ( (dead_trigger_action == 'AUDIO') || (dead_trigger_action == 'AUDIO_AND_URL') ) )
{
if ( (dead_trigger_first_ran < 2) || ( (dead_trigger_first_ran > 1) && ( (dead_trigger_repeat=='REPEAT_ALL') || (dead_trigger_repeat=='REPEAT_AUDIO') ) ) )
{
basic_originate_call(dead_trigger_filename,'NO','YES',session_id,'YES','','1','0','1');
agent_events('dead_trigger_audio', CheckDEADcallCOUNT, aec); aec++;
button_click_log = button_click_log + "" + SQLdate + "-----DeadTriggerAudio---" + dead_trigger_action + " " + dead_trigger_count + " " + dead_trigger_first_ran + " " + CheckDEADcallCOUNT + "|";
}
}
if ( (dead_trigger_action == 'URL') || (dead_trigger_action == 'AUDIO_AND_URL') )
{
if ( (dead_trigger_first_ran < 2) || ( (dead_trigger_first_ran > 1) && ( (dead_trigger_repeat=='REPEAT_ALL') || (dead_trigger_repeat=='REPEAT_URL') ) ) )
{
dead_trigger_url_send();
agent_events('dead_trigger_url', CheckDEADcallCOUNT, aec); aec++;
button_click_log = button_click_log + "" + SQLdate + "-----DeadTriggerURL---" + dead_trigger_action + " " + dead_trigger_count + " " + dead_trigger_first_ran + " " + CheckDEADcallCOUNT + "|";
}
}
dead_trigger_count=0;
}
if ( (dead_max > 0) && (CheckDEADcallCOUNT > dead_max) )
{