2006-06-16 snapshot

git-svn-id: svn://192.168.202.10@9 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2006-07-07 15:27:12 +00:00
parent 36f070cc92
commit 8d319a6c2c
30 changed files with 4284 additions and 450 deletions
+40 -2
View File
@@ -16,7 +16,6 @@ Delete Call Times -</B> This option allows the user to be able to delete vicidia
Modify Call Times -</B> This option allows the user to view and modify the call times and state call times records. A user doesn't need this option enabled if they only need to change the call times option on the campaigns screen
Wrapup Seconds -</B> The number of seconds to force an agent to wait before allowing them to receive or dial another call. The timer begins as soon as an agent hangs up on their customer - or in the case of alternate number dialing when the agent finishes the lead - Default is 0 seconds. If the timer runs out before the agent has dispositioned the call, the agent still will NOT move on to the next call until they select a disposition
Wrapup Message -</B> This is a campaign-specific message to be displayed on the wrapup screen if wrapup seconds is set
Allowable Inbound Groups -</B> Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign
You are not authorized to view this page. Please go back
Day and time options will appear once you have created the Call Time Definition
State Call Time ID, name and state must be at least 2 characters in length
@@ -104,6 +103,38 @@ Wrapup Message:
Alt Number Dialing
no active lists selected for this campaign
Realtime Screen
Allowable Inbound Groups -</B> Here is where you select the inbound groups you want agents in this CLOSER campaign to be able to take calls from. It is important for BLENDED inbound/outbound campaigns only to select the inbound groups that are used for agents in this campaign
Allowed Inbound Groups
ADD NUMBER TO DNC
ADD A NUMBER TO THE DNC LIST
Add New DNC
Phone Number
VICIDIAL DNC List -</B> This Do Not Call list contains every lead that has been set to a status of DNC in the system. Through the LISTS - ADD NUMBER TO DNC page you are able to manually add a number to this list so that it will not be called by campaigns that use the internal DNC list
DNC NOT ADDED - This phone number is already in the Do Not Call List
DNC ADDED
Use Internal DNC List -</B> This defines whether this campaign is to filter leads against the Internal DNC list. If it is set to Y, the hopper will look for each phone number in the DNC list before placing it in the hopper. If it is in the DNC list then it will change that lead status to DNCL so it cannot be dialed. Default is N
Use Internal DNC List
Campaign CallerID -</B> This field allows for the sending of a custom callerid number on the outbound calls. This is the number that would show up on the callerid of the person you are calling. The default is UNKNOWN. If you are using T1 or E1s to dial out this option is only available if you are using PRIs - ISDN T1s or E1s - that have the custom callerid feature turned on, this will not work with Robbed-bit service(RBS) circuits. This will also work through most VOIP(SIP or IAX trunks) providers that allow dynamic outbound callerID. The custom callerID only applies to calls placed for the VICIDIAL campaign directly, any 3rd party calls or transfers will not send the custom callerID. NOTE: Sometimes putting UNKNOWN or PRIVATE in the field will yield the sending of your default callerID number by your carrier with the calls. You may want to test this and put 0000000000 in the callerid field instead if you do not want to send you CallerID
Login -</B> The login used for the phone user to login to the client applications
Password -</B> The password used for the phone user to login to the client applications
New Campaign Lead Recycle Addition
Modify Campaign Lead Recycle
Through the use of lead recycling, you can call specific statuses of leads again at a specified interval without resetting the entire list. Lead recycling is campaign-specific and does not have to be a selected dialable status in your campaign. The attempt delay field is the number of seconds until the lead can be placed back in the hopper, this number must be at least 120 seconds. The attempt maximum field is the maximum number of times that a lead of this status can be attempted before the list needs to be reset, this number can be from 1 to 10. You can activate and deactivate a lead recycle entry with the provided links. This feature only works in auto-dial mode, where dial level is greater than 0
CAMPAIGN LEAD RECYCLE NOT ADDED - there is already a lead-recycle for this campaign with this status
CAMPAIGN LEAD RECYCLE NOT ADDED - Please go back and look at the data you entered
status must be between 1 and 6 characters in length
attempt delay must be at least 120 seconds
maximum attempts must be from 1 to 10
CAMPAIGN LEAD RECYCLE ADDED
CAMPAIGN LEAD RECYCLE NOT DELETED
CAMPAIGN LEAD RECYCLE DELETED
Delete Lead Recycle
LEAD RECYCLING WITHIN THIS CAMPAIGN
ATTEMPT DELAY
ATTEMPT MAXIMUM
ADD NEW CAMPAIGN LEAD RECYCLE
Attempt Delay
Attempt Maximum
############################################################ CLIENT
@@ -115,6 +146,12 @@ seconds remaining in wrapup
Call Wrapup:
YOU DO NOT NEED TO TRANSLATE BELOW THIS LINE
############################################################ CLIENT MANUAL
Added option to search for a manual-dial lead before inserting it in the system
@@ -123,5 +160,6 @@ Added Call Wrapup option and screen with override link to skip out early
############################################################ MANAGER MANUAL
Added Allowable Inbound Groups to CLOSER Campaign Detail screen
Added list ID override to lead importer
Added gmt offset lookup to lead importer