Added in-group and campaign custom fields 1-5, for script/webform/dispo-call-url use, chat fixes, qc fixes

git-svn-id: svn://192.168.202.10@3725 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/www/vicidial/help_documentation.txt

@@ -1,4 +1,4 @@
-# version: 20230515164601
+# version: 20230518084701
 users-user	User ID	<QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
 users-pass	Password	<QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
 users-force_change_password	Force Change Password	<QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -421,6 +421,7 @@ campaigns-pause_after_next_call	Agent Pause After Next Call Link	<QXZ>This optio
 campaigns-blind_monitor_warning	Blind Monitor Warning	<QXZ>This option if enabled will let the agent know in various optional ways if they are being blind monitored by someone. DISABLED means this feature is not active, ALERT will only pop an alert up on the agent screen, NOTICE will post a note that stays up on the agent screen as long as they are being monitored, AUDIO will play the filename defined below when an agent is starting to be monitored and the other options are combinations of the above options. Default is DISABLED.</QXZ>
 campaigns-blind_monitor_message	Blind Monitor Notice	<QXZ>This is the message that will show on the agent screen while they are being monitored if the NOTICE option is selected. Default is -Someone is blind monitoring your session-.</QXZ>
 campaigns-blind_monitor_filename	Blind Monitor Filename	<QXZ>This is the audio file that will play in the agents session at the start of someone blind monitoring them. This prompt will be played for everyone in the session including the customer if any is present. Default is empty.</QXZ>
+campaigns-custom_fields	Custom Campaign Fields	<QXZ>These five custom Campaign fields allow you to define variables that can be used in agent scripts, webforms and Dispo Call URL variables for calls handled through this Campaign on a per-campaign basis. These variables can be called with --A--camp_custom_one--B-- for the Custom 1 field. Default is blank.</QXZ>
 campaigns-max_inbound_calls	Max Inbound Calls	<QXZ>If this setting is set to a number greater than 0, then it will be the maximum number of inbound calls that an agent can handle across all inbound groups in one day. If the agent reaches their maximum number of inbound calls, then they will not be able to select inbound groups to take calls from until the next day. This setting can be overridden by the User setting of the same name. Default is 0 for disabled.</QXZ>
 campaigns-max_inbound_calls_outcome	Max Inbound Calls Outcome	<QXZ>If the Max Inbound Calls setting above is enabled, this will be the outcome of what happens to the agent when the maximum number of inbound calls is reached. DEFAULT will halt all inbound call handling to the agent, and if the agent is in an INBOUND_MAN campaign, it will only allow them to manual dial, with no pausing ability. ALLOW_AGENTDIRECT will allow the agent to continue to receive AGENTDIRECT in-group calls after they have reached the max inbound calls count. ALLOW_MI_PAUSE will allow an agent in an INBOUND_MAN campaign to continue to pause after they have reached the max inbound calls count. Default is DEFAULT.</QXZ>
 campaigns-show_confetti	Show Confetti	<QXZ>Enable this option to add a bit of visual flair to the agent interface by having the screen rain confetti whenever the agent sets a call disposition that has been flagged with a sale or callback category.  Options are SALES for sale calls only, CALLBACKS for callbacks only, and SALES_AND_CALLBACKS for both categories.  By default the confetti will rain for 2 seconds after the call is dispositioned, but the duration of the confetti falling, the amount of confetti, and speed at which the confetti falls can be configured via an optional settings container, CONFETTI_SETTINGS.  Default is DISABLED.</QXZ>
@@ -666,6 +667,7 @@ inbound_groups-inbound_survey_accept_digit	After Call Survey Accept Digit	<QXZ>I
 inbound_groups-inbound_survey_question_filename	After Call Question Filename	<QXZ>If the After Call Survey option is enabled above, and if the customer has chosen to take the survey, this is the audio prompt filename that will play the question to the customer. The response to this survey question will be stored in the live_inbound_log database table.</QXZ>
 inbound_groups-inbound_survey_callmenu	After Call End Call Menu	<QXZ>If the After Call Survey option is enabled above, this is the Call Menu that the customer will be sent to after the customer has responded to the survey question. This option can allow the customer to answer additional questions within Call Menus if desired. If this field is blank, the customer phone call will be hung up after they respond to the question.</QXZ>
 inbound_groups-customer_chat_link	Customer Chat Link	<QXZ>Clicking this link will take you to the customer chat interface for this in-group.  You can use this link as a direct link on your website for a customer chat feature. The first link will go to a page in an IFRAME, the Second Link will go directly to a page that you can put into your own IFRAME. The Chat URL System Setting should look like one of these links without what is after the question mark.</QXZ>
+inbound_groups-custom_fields	Custom In-Group Fields	<QXZ>These five custom In-Group fields allow you to define variables that can be used in agent scripts, webforms and Dispo Call URL variables for calls handled through this Inbound Group on a per-ingroup basis. These variables can be called with --A--ig_custom_one--B-- for the Custom 1 field. Default is blank.</QXZ>
 inbound_dids-did_pattern	DID Extension	<QXZ>This is the number, extension or DID that will trigger this entry and that you will route within the system using this function. There is a reserved default DID that you can use which is just the word -default- without the dashes, that will allows you to send any call that does not match any other existing patterns to the default DID.</QXZ>
 inbound_dids-did_description	DID Description	<QXZ>This is the description of the DID routing entry.</QXZ>
 inbound_dids-did_carrier_description	DID Carrier Description	<QXZ>This is another description field for the DID, to be used to describe the carrier of this DID. It is not used for any other purpose in the system.</QXZ>