diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index 625270de..085579c1 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -52,7 +52,10 @@ REQUIRED STEPS!!! OTHER CHANGES: -1. Nothing new yet, we just forked 2.4. New features will go here... +1. Added the ability for an agent to place manual dial calls out as if they were + in-group inbound calls. Also allows for no-dial calls that are not + actually placed out the telco, but are logged as calls. For more + information see the "In-Group Manual Dial" options in Campaign Detail diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi index e6f77498..c36b1695 100644 --- a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi +++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi @@ -1,6 +1,6 @@ #!/usr/bin/perl # -# agi-VDAD_ALL_inbound.agi version 2.4 +# agi-VDAD_ALL_inbound.agi version 2.6 # # runs when a call comes in from an inbound call. This script will # send the calls out to the closers that are logged in. @@ -174,6 +174,7 @@ # 111219-2124 - Added max stats updating # 111229-1726 - Changed call time overflow to look at previous day stop time # 120130-1708 - Fix for ring agent EXTERNAL protocol phone issue +# 120513-0051 - Added ability to have Dial In-Group agent calls go directly to agents # $script = 'agi-VDAD_ALL_inbound.agi'; @@ -485,12 +486,14 @@ if ($call_handle_method =~ /^CLOSER/) $park_extension = $EXT_vars[4]; # filename of the on-hold music file $phone_number = $EXT_vars[5]; # phone number of customer $fronter = $EXT_vars[6]; # user of the fronter that transferred the call - if ($channel_group =~ /AGENTDIRECT/) + $fronter_call_seconds = $EXT_vars[8]; # not currently used + $dial_ingroup_flag = $EXT_vars[9]; # used by dial in-group feature + if ( ($channel_group =~ /AGENTDIRECT/) || ($dial_ingroup_flag > 0) ) { - $agent_only = $EXT_vars[7]; # optional AGENTDIRECT user to queue call for + $agent_only = $EXT_vars[7]; # optional AGENTDIRECT user to queue call for + $agent_grab_extension = $EXT_vars[10]; # used by dial in-group feature } $CIDlead_id = $parked_by; - $fronter_call_seconds = $EXT_vars[8]; # not currently used $originalCID = $phone_number; $PADlead_id = sprintf("%010s", $parked_by); while (length($PADlead_id) > 10) {chop($PADlead_id);} @@ -1459,7 +1462,7 @@ if ( ($no_agent_no_queue =~ /Y|NO_PAUSED/) || ($$MCnanque_override > 0) ) $ADsql=''; if ($no_agent_no_queue =~ /NO_PAUSED/) {$NPsql = "and status NOT IN('PAUSED')";} - if ( ($channel_group =~ /AGENTDIRECT/i) && (length($agent_only) > 1) ) + if ( ( ($channel_group =~ /AGENTDIRECT/i) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) ) {$ADsql = "and user='$agent_only'";} $stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $channel_group %\" $NPsql $ADsql;"; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; @@ -1832,7 +1835,7 @@ if ($enable_queuemetrics_logging > 0) ### If AGENTDIRECT set variable accordingly ### $adSQL=''; -if ($channel_group =~ /AGENTDIRECT/) +if ( ($channel_group =~ /AGENTDIRECT/) || ($dial_ingroup_flag > 0) ) {$adSQL = ",agent_only='$agent_only'";} ### check for an IVR status record in vicidial_auto_calls @@ -1900,8 +1903,11 @@ if ($sthArows > 0) $queue_position = $aryA[0]; } +$dial_ingroup_grab_SQL=''; +if ($dial_ingroup_flag > 0) + {$dial_ingroup_grab_SQL = ",agent_grab='$agent_only',agent_grab_extension='$agent_grab_extension'";} ### UPDATE vicidial_auto_calls record with starting queue_position -$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' WHERE auto_call_id='$auto_call_id';"; +$stmtA = "UPDATE vicidial_auto_calls SET queue_position='$queue_position' $dial_ingroup_grab_SQL WHERE auto_call_id='$auto_call_id';"; $Uaffected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "$Uaffected_rows|$stmtA|"; &agi_output;} $dbhP=$dbhA; $mysql_count='02121'; $MEL_aff_rows=$Uaffected_rows; &mysql_error_logging; @@ -1951,7 +1957,7 @@ $ring_no_answer_agents = "'',"; ########################################################## ### For AGENTDIRECT calls try to send call to an agent ### -if ( ($channel_group =~ /AGENTDIRECT/) && (length($agent_only) > 1) ) +if ( ( ($channel_group =~ /AGENTDIRECT/) || ($dial_ingroup_flag > 0) ) && (length($agent_only) > 1) ) { $skipLOSO=1; $ADfindSQL = "and agent_only='$agent_only'"; diff --git a/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl b/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl index b1ff1f15..2f72e367 100644 --- a/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl +++ b/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl @@ -71,6 +71,7 @@ # 120124-1032 - Added Answer to all call menus at the top # 120209-1525 - Separated all vicidial-auto dialplan contexts into their own contexts to allow for more control of dialing access through phones # 120213-1405 - Added vicidial_daily_ra_stats rolling +# 120512-2332 - Added loopback dialaround for ringing of calls # $DB=0; # Debug flag @@ -1536,7 +1537,6 @@ if ( ($active_asterisk_server =~ /Y/) && ($generate_vicidial_conf =~ /Y/) && ($r $Vext .= "exten => 8310,3,Wait,$vicidial_recording_limit\n"; $Vext .= "exten => 8310,4,Hangup\n"; - $Vext .= "\n; agent alert extension\n"; $Vext .= "exten => 83047777777777,1,Answer\n"; if ($asterisk_version =~ /^1.2/) @@ -1544,6 +1544,16 @@ if ( ($active_asterisk_server =~ /Y/) && ($generate_vicidial_conf =~ /Y/) && ($r else {$Vext .= "exten => 83047777777777,2,Playback(\${CALLERID(name)})\n";} $Vext .= "exten => 83047777777777,3,Hangup\n"; + + $Vext .= "; This is a loopback dial-around to allow for immediate answer of outbound calls\n"; + $Vext .= "exten => _8305888888888888.,1,Answer\n"; + $Vext .= "exten => _8305888888888888.,n,Wait(\${EXTEN:16:1})\n"; + $Vext .= "exten => _8305888888888888.,n,Dial(\${TRUNKloop}/\${EXTEN:17},,To)\n"; + $Vext .= "exten => _8305888888888888.,n,Hangup\n"; + $Vext .= "; No-call silence extension\n"; + $Vext .= "exten => _8305888888888888X999,1,Answer\n"; + $Vext .= "exten => _8305888888888888X999,n,Wait($vicidial_recording_limit)\n"; + $Vext .= "exten => _8305888888888888X999,n,Hangup\n"; ##### END Create Voicemail extensions for this server_ip ##### diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index 6cad690b..ba061fce 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -849,7 +849,9 @@ call_count_target SMALLINT(5) UNSIGNED default '3', callback_hours_block TINYINT(2) default '0', callback_list_calltime ENUM('ENABLED','DISABLED') default 'DISABLED', user_group VARCHAR(20) default '---ALL---', -hopper_vlc_dup_check ENUM('Y','N') default 'N' +hopper_vlc_dup_check ENUM('Y','N') default 'N', +in_group_dial ENUM('DISABLED','MANUAL_DIAL','NO_DIAL','BOTH') default 'DISABLED', +in_group_dial_select ENUM('AGENT_SELECTED','CAMPAIGN_SELECTED','ALL_USER_GROUP') default 'CAMPAIGN_SELECTED' ); CREATE TABLE vicidial_lists ( @@ -2809,7 +2811,7 @@ CREATE TABLE vicidial_log_noanswer_archive LIKE vicidial_log_noanswer; CREATE TABLE vicidial_did_agent_log_archive LIKE vicidial_did_agent_log; CREATE UNIQUE INDEX vdala on vicidial_did_agent_log_archive (uniqueid,call_date,did_route); -UPDATE system_settings SET db_schema_version='1318',db_schema_update_date=NOW(); +UPDATE system_settings SET db_schema_version='1319',db_schema_update_date=NOW(); GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@localhost; diff --git a/agc_2-X/trunk/extras/upgrade_2.6.sql b/agc_2-X/trunk/extras/upgrade_2.6.sql index e8ca0f4f..bdc659c0 100644 --- a/agc_2-X/trunk/extras/upgrade_2.6.sql +++ b/agc_2-X/trunk/extras/upgrade_2.6.sql @@ -1,10 +1,9 @@ UPDATE system_settings SET db_schema_version='1318',version='2.6b0.5',db_schema_update_date=NOW() where db_schema_version < 1318; - - - +ALTER TABLE vicidial_phone_codes MODIFY geographic_description VARCHAR(100); ALTER TABLE vicidial_campaigns ADD in_group_dial ENUM('DISABLED','MANUAL_DIAL','NO_DIAL','BOTH') default 'DISABLED'; -ALTER TABLE vicidial_campaigns ADD in_group_dial_select ENUM('AGENT_SELECTED','CAMPAIGN_SELECTED','ALL_USER_GROUP') default 'AGENT_SELECTED'; +ALTER TABLE vicidial_campaigns ADD in_group_dial_select ENUM('AGENT_SELECTED','CAMPAIGN_SELECTED','ALL_USER_GROUP') default 'CAMPAIGN_SELECTED'; UPDATE system_settings SET db_schema_version='1319',db_schema_update_date=NOW() where db_schema_version < 1319; + diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.6.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.6.txt new file mode 100644 index 00000000..4cbefeda --- /dev/null +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.6.txt @@ -0,0 +1,22 @@ +############################################################ ADMIN +In-Group Manual Dial|| +In-Group Manual Dial Select|| +This feature allows you to enable the ability for agents to place manual dial outbound calls that are logged as in-group calls assigned to a specific in-group. The MANUAL_DIAL option allows the placing of phone calls out through an In-Group to the agent placing the call. The NO_DIAL option allows the agent to log time on a call that does not exist, as if it were a real call, this is often used for logging email or faxing time. The BOTH option will allow both call and no-call in-group dialing. The default is DISABLED|| +This option is only active if the above In-Group Manual Dial feature is not DISABLED. This option restricts the selectable In-Groups that the agent can place In-Group Manual Dial calls through. CAMPAIGN_SELECTED will show only the in-groups that the campaign has set as allowable in-groups. ALL_USER_GROUP will show all of the in-groups that are viewable to the members of the user group that the agent belongs to|| + + +############################################################ CLIENT +Click Here to Choose a Dial In-Group|| +SELECT A DIAL IN-GROUP|| +DIAL IN-GROUP|| +Dial In-Group|| +Click Here to Activate|| +Click Here to Deactivate|| + + +############################################################ MANAGER Manual + + + +############################################################ AGENT Manual + diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php index 474aa04a..bee3e193 100644 --- a/agc_2-X/trunk/www/agc/vdc_db_query.php +++ b/agc_2-X/trunk/www/agc/vdc_db_query.php @@ -93,6 +93,8 @@ # - $disable_alter_custphone = ('N','Y','HIDE') # - $old_CID = ('M06301413000000002',...) # - $qm_dispo_code +# - $dial_ingroup +# - $nocall_dial_flag # # # CHANGELOG: @@ -305,10 +307,11 @@ # 120213-1700 - Added vendor_lead_code to all vicidial_hopper inserts # 120221-2125 - Manual dials update lastcalldate, and other small changes # 120427-1717 - Fixed 3-way logging issue +# 120513-0045 - Added Dial In-group and No-Dial compatibility # -$version = '2.4-205'; -$build = '120427-1717'; +$version = '2.6-206'; +$build = '120513-0045'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=438; $one_mysql_log=0; @@ -525,6 +528,10 @@ if (isset($_GET["old_CID"])) {$old_CID=$_GET["old_CID"];} elseif (isset($_POST["old_CID"])) {$old_CID=$_POST["old_CID"];} if (isset($_GET["qm_dispo_code"])) {$qm_dispo_code=$_GET["qm_dispo_code"];} elseif (isset($_POST["qm_dispo_code"])) {$qm_dispo_code=$_POST["qm_dispo_code"];} +if (isset($_GET["dial_ingroup"])) {$dial_ingroup=$_GET["dial_ingroup"];} + elseif (isset($_POST["dial_ingroup"])) {$dial_ingroup=$_POST["dial_ingroup"];} +if (isset($_GET["nocall_dial_flag"])) {$nocall_dial_flag=$_GET["nocall_dial_flag"];} + elseif (isset($_POST["nocall_dial_flag"])) {$nocall_dial_flag=$_POST["nocall_dial_flag"];} header ("Content-type: text/html; charset=utf-8"); @@ -1622,23 +1629,23 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00237',$user,$server_ip,$session_name,$one_mysql_log);} $rowx=mysql_fetch_row($rslt); - $Gct_default_start = "$rowx[3]"; - $Gct_default_stop = "$rowx[4]"; - $Gct_sunday_start = "$rowx[5]"; - $Gct_sunday_stop = "$rowx[6]"; - $Gct_monday_start = "$rowx[7]"; - $Gct_monday_stop = "$rowx[8]"; - $Gct_tuesday_start = "$rowx[9]"; - $Gct_tuesday_stop = "$rowx[10]"; - $Gct_wednesday_start = "$rowx[11]"; - $Gct_wednesday_stop = "$rowx[12]"; - $Gct_thursday_start = "$rowx[13]"; - $Gct_thursday_stop = "$rowx[14]"; - $Gct_friday_start = "$rowx[15]"; - $Gct_friday_stop = "$rowx[16]"; - $Gct_saturday_start = "$rowx[17]"; - $Gct_saturday_stop = "$rowx[18]"; - $Gct_state_call_times = "$rowx[19]"; + $Gct_default_start = $rowx[3]; + $Gct_default_stop = $rowx[4]; + $Gct_sunday_start = $rowx[5]; + $Gct_sunday_stop = $rowx[6]; + $Gct_monday_start = $rowx[7]; + $Gct_monday_stop = $rowx[8]; + $Gct_tuesday_start = $rowx[9]; + $Gct_tuesday_stop = $rowx[10]; + $Gct_wednesday_start = $rowx[11]; + $Gct_wednesday_stop = $rowx[12]; + $Gct_thursday_start = $rowx[13]; + $Gct_thursday_stop = $rowx[14]; + $Gct_friday_start = $rowx[15]; + $Gct_friday_stop = $rowx[16]; + $Gct_saturday_start = $rowx[17]; + $Gct_saturday_stop = $rowx[18]; + $Gct_state_call_times = $rowx[19]; $ct_states = ''; $ct_state_gmt_SQL = ''; @@ -1657,24 +1664,24 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00238',$user,$server_ip,$session_name,$one_mysql_log);} $row=mysql_fetch_row($rslt); - $Gstate_call_time_id = "$row[0]"; - $Gstate_call_time_state = "$row[1]"; - $Gsct_default_start = "$row[4]"; - $Gsct_default_stop = "$row[5]"; - $Gsct_sunday_start = "$row[6]"; - $Gsct_sunday_stop = "$row[7]"; - $Gsct_monday_start = "$row[8]"; - $Gsct_monday_stop = "$row[9]"; - $Gsct_tuesday_start = "$row[10]"; - $Gsct_tuesday_stop = "$row[11]"; - $Gsct_wednesday_start = "$row[12]"; - $Gsct_wednesday_stop = "$row[13]"; - $Gsct_thursday_start = "$row[14]"; - $Gsct_thursday_stop = "$row[15]"; - $Gsct_friday_start = "$row[16]"; - $Gsct_friday_stop = "$row[17]"; - $Gsct_saturday_start = "$row[18]"; - $Gsct_saturday_stop = "$row[19]"; + $Gstate_call_time_id = $row[0]; + $Gstate_call_time_state = $row[1]; + $Gsct_default_start = $row[4]; + $Gsct_default_stop = $row[5]; + $Gsct_sunday_start = $row[6]; + $Gsct_sunday_stop = $row[7]; + $Gsct_monday_start = $row[8]; + $Gsct_monday_stop = $row[9]; + $Gsct_tuesday_start = $row[10]; + $Gsct_tuesday_stop = $row[11]; + $Gsct_wednesday_start = $row[12]; + $Gsct_wednesday_stop = $row[13]; + $Gsct_thursday_start = $row[14]; + $Gsct_thursday_stop = $row[15]; + $Gsct_friday_start = $row[16]; + $Gsct_friday_stop = $row[17]; + $Gsct_saturday_start = $row[18]; + $Gsct_saturday_stop = $row[19]; $ct_states .="'$Gstate_call_time_state',"; @@ -2365,7 +2372,7 @@ if ($ACTION == 'manDiaLnextCaLL') } ### if preview dialing, do not send the call - if ( (strlen($preview)<1) || ($preview == 'NO') ) + if ( (strlen($preview)<1) or ($preview == 'NO') or (strlen($dial_ingroup) > 1) ) { ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; @@ -2443,8 +2450,6 @@ if ($ACTION == 'manDiaLnextCaLL') $eac_extension = preg_replace("/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\//",'',$eac_phone); $EAC=" $eac_extension"; } - if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} - else {$CIDstring = "$MqueryCID$EAC";} ### whether to omit phone_code or not if (eregi('Y',$omit_phone_code)) @@ -2461,17 +2466,46 @@ if ($ACTION == 'manDiaLnextCaLL') else {$account=''; $variable='';} + $dial_channel = "$local_DEF$conf_exten$local_AMP$ext_context$Local_persist"; + + $preset_name=''; + if (strlen($dial_ingroup) > 1) + { + $preset_name='DIG'; + $MqueryCID = "Y$CIDdate$PADlead_id"; + + $loop_ingroup_dial_prefix = '8305888888888888'; + $dial_wait_seconds = '4'; # 1 digit only + if ($nocall_dial_flag == 'ENABLED') + { + $Ndialstring = "$loop_ingroup_dial_prefix$dial_wait_seconds" . "999"; + $preset_name='DIG_NODIAL'; + } + else + {$Ndialstring = "$loop_ingroup_dial_prefix$dial_wait_seconds$Ndialstring";} + + $dial_ingroup_dialstring = "90009*$dial_ingroup" . "**$lead_id" . "**$agent_dialed_number" . "*$user" . "*$user" . "**1*$conf_exten"; + $dial_channel = "$local_DEF$dial_ingroup_dialstring$local_AMP$ext_context$Local_persist"; + } + + if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} + else {$CIDstring = "$MqueryCID$EAC";} + ### insert the call action into the vicidial_manager table to initiate the call # $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $conf_exten','Context: $ext_context','Channel: $local_DEF$Local_out_prefix$phone_code$phone_number$local_AMP$ext_context','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','','','','');"; - $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $local_DEF$conf_exten$local_AMP$ext_context$Local_persist','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');"; + $stmt = "INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$MqueryCID','Exten: $Ndialstring','Context: $ext_context','Channel: $dial_channel','Priority: 1','Callerid: $CIDstring','Timeout: $Local_dial_timeout','$account','$variable','','');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00033',$user,$server_ip,$session_name,$one_mysql_log);} - $stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$agent_dialed_number','$NOW_TIME','OUT')"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);} + ### Skip logging and list overrides if dial in-group is used + if (strlen($dial_ingroup) < 1) + { + $stmt = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,callerid,phone_code,phone_number,call_time,call_type) values('$server_ip','$campaign','XFER','$lead_id','$MqueryCID','$phone_code','$agent_dialed_number','$NOW_TIME','OUT')"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00034',$user,$server_ip,$session_name,$one_mysql_log);} + } ### update the agent status to INCALL in vicidial_live_agents $stmt = "UPDATE vicidial_live_agents set status='INCALL',last_call_time='$NOW_TIME',callerid='$MqueryCID',lead_id='$lead_id',comments='MANUAL',calls_today='$calls_today',external_hangup=0,external_status='',external_pause='',external_dial='',last_state_change='$NOW_TIME' where user='$user' and server_ip='$server_ip';"; @@ -2485,233 +2519,213 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);} - # #### update vicidial_agent_log if not MANUAL dial_method - # if ($dial_method != 'MANUAL') - # { - # $pause_sec=0; - # $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - # if ($DB) {echo "$stmt\n";} - # $rslt=mysql_query($stmt, $link); - # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} - # $VDpr_ct = mysql_num_rows($rslt); - # if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) - # { - # $row=mysql_fetch_row($rslt); - # $agent_log_id = $row[5]; - # $pause_sec = (($StarTtime - $row[0]) + $row[1]); - # - # $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - # if ($format=='debug') {echo "\n";} - # $rslt=mysql_query($stmt, $link); - # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} - # } - # } - - - $val_pause_epoch=0; - $val_pause_sec=0; - $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00323',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $vald_ct = mysql_num_rows($rslt); - if ($vald_ct > 0) - { - $row=mysql_fetch_row($rslt); - $val_pause_epoch = $row[0]; - $val_pause_sec = ($StarTtime - $val_pause_epoch); - } - - $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00324',$user,$server_ip,$session_name,$one_mysql_log);} - - if ($agent_dialed_number > 0) { - $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$agent_dialed_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')"; + $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id,preset_name) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$agent_dialed_number','$Ndialstring','$lead_id','$CCID','$RAWaccount','$preset_name')"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00191',$user,$server_ip,$session_name,$one_mysql_log);} } - ############################################# - ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append FROM system_settings;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $qm_conf_ct = mysql_num_rows($rslt); - if ($qm_conf_ct > 0) + ### Skip logging and list overrides if dial in-group is used + if (strlen($dial_ingroup) > 1) { - $row=mysql_fetch_row($rslt); - $enable_queuemetrics_logging = $row[0]; - $queuemetrics_server_ip = $row[1]; - $queuemetrics_dbname = $row[2]; - $queuemetrics_login = $row[3]; - $queuemetrics_pass = $row[4]; - $queuemetrics_log_id = $row[5]; - $queuemetrics_pe_phone_append = $row[6]; - } - ##### END QUEUEMETRICS LOGGING LOOKUP ##### - ########################################### - if ($enable_queuemetrics_logging > 0) - { - $data4SQL=''; - $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; + $val_pause_epoch=0; + $val_pause_sec=0; + $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00389',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00323',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $cqpe_ct = mysql_num_rows($rslt); - if ($cqpe_ct > 0) + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) { $row=mysql_fetch_row($rslt); - $pe_append=''; - if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) - {$pe_append = "-$qm_extension";} - $data4SQL = ",data4='$row[0]$pe_append'"; + $val_pause_epoch = $row[0]; + $val_pause_sec = ($StarTtime - $val_pause_epoch); } - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); - - # UNPAUSEALL - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - - # CALLOUTBOUND (formerly ENTERQUEUE) - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$agent_dialed_number',serverid='$queuemetrics_log_id' $data4SQL;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - - # CONNECT - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - - mysql_close($linkB); - } - - } - - ##### find if script contains recording fields - $stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00259',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $vls_vc_ct = mysql_num_rows($rslt); - if ($vls_vc_ct > 0) - { - $row=mysql_fetch_row($rslt); - if ($row[0] > 0) - { - $script_recording_delay=0; - ##### find if script contains recording fields - $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";"; + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00260',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00324',$user,$server_ip,$session_name,$one_mysql_log);} + + ############################################# + ##### START QUEUEMETRICS LOGGING LOOKUP ##### + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_pe_phone_append FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00037',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $vs_vc_ct = mysql_num_rows($rslt); - if ($vs_vc_ct > 0) + $qm_conf_ct = mysql_num_rows($rslt); + if ($qm_conf_ct > 0) { $row=mysql_fetch_row($rslt); - $script_recording_delay = $row[0]; + $enable_queuemetrics_logging = $row[0]; + $queuemetrics_server_ip = $row[1]; + $queuemetrics_dbname = $row[2]; + $queuemetrics_login = $row[3]; + $queuemetrics_pass = $row[4]; + $queuemetrics_log_id = $row[5]; + $queuemetrics_pe_phone_append = $row[6]; } - } - } - - ### Check for List ID override settings - $VDCL_xferconf_a_number=''; - $VDCL_xferconf_b_number=''; - $VDCL_xferconf_c_number=''; - $VDCL_xferconf_d_number=''; - $VDCL_xferconf_e_number=''; - $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00277',$user,$server_ip,$session_name,$one_mysql_log);} - $VC_preset_ct = mysql_num_rows($rslt); - if ($VC_preset_ct > 0) - { - $row=mysql_fetch_row($rslt); - $VDCL_xferconf_a_number = $row[0]; - $VDCL_xferconf_b_number = $row[1]; - $VDCL_xferconf_c_number = $row[2]; - $VDCL_xferconf_d_number = $row[3]; - $VDCL_xferconf_e_number = $row[4]; - } - - if (strlen($list_id)>0) - { - $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00278',$user,$server_ip,$session_name,$one_mysql_log);} - $VDIG_preset_ct = mysql_num_rows($rslt); - if ($VDIG_preset_ct > 0) - { - $row=mysql_fetch_row($rslt); - if (strlen($row[0]) > 0) - {$VDCL_xferconf_a_number = $row[0];} - if (strlen($row[1]) > 0) - {$VDCL_xferconf_b_number = $row[1];} - if (strlen($row[2]) > 0) - {$VDCL_xferconf_c_number = $row[2];} - if (strlen($row[3]) > 0) - {$VDCL_xferconf_d_number = $row[3];} - if (strlen($row[4]) > 0) - {$VDCL_xferconf_e_number = $row[4];} - } - - $custom_field_names='|'; - $custom_field_names_SQL=''; - $custom_field_values='----------'; - $custom_field_types='|'; - ### find the names of all custom fields, if any - $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00334',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $cffn_ct = mysql_num_rows($rslt); - $d=0; - while ($cffn_ct > $d) - { - $row=mysql_fetch_row($rslt); - $custom_field_names .= "$row[0]|"; - $custom_field_names_SQL .= "$row[0],"; - $custom_field_types .= "$row[1]|"; - $custom_field_values .= "----------"; - $d++; - } - if ($cffn_ct > 0) - { - $custom_field_names_SQL = eregi_replace(".$","",$custom_field_names_SQL); - ### find the values of the named custom fields - $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00335',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $cffv_ct = mysql_num_rows($rslt); - if ($cffv_ct > 0) + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + if ($enable_queuemetrics_logging > 0) { - $custom_field_values='----------'; - $row=mysql_fetch_row($rslt); - $d=0; - while ($cffn_ct > $d) + $data4SQL=''; + $stmt="SELECT queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id='$campaign' and queuemetrics_phone_environment!='';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00389',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $cqpe_ct = mysql_num_rows($rslt); + if ($cqpe_ct > 0) { - $custom_field_values .= "$row[$d]----------"; - $d++; + $row=mysql_fetch_row($rslt); + $pe_append=''; + if ( ($queuemetrics_pe_phone_append > 0) and (strlen($row[0])>0) ) + {$pe_append = "-$qm_extension";} + $data4SQL = ",data4='$row[0]$pe_append'"; + } + + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); + + # UNPAUSEALL + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='UNPAUSEALL',serverid='$queuemetrics_log_id' $data4SQL;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00038',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + + # CALLOUTBOUND (formerly ENTERQUEUE) + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='NONE',verb='CALLOUTBOUND',data2='$agent_dialed_number',serverid='$queuemetrics_log_id' $data4SQL;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00039',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + + # CONNECT + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='$MqueryCID',queue='$campaign',agent='Agent/$user',verb='CONNECT',data1='0',serverid='$queuemetrics_log_id' $data4SQL;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00040',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + + mysql_close($linkB); + } + + } + + ##### find if script contains recording fields + $stmt="SELECT count(*) FROM vicidial_lists WHERE list_id='$list_id' and agent_script_override!='' and agent_script_override IS NOT NULL and agent_script_override!='NONE';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00259',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vls_vc_ct = mysql_num_rows($rslt); + if ($vls_vc_ct > 0) + { + $row=mysql_fetch_row($rslt); + if ($row[0] > 0) + { + $script_recording_delay=0; + ##### find if script contains recording fields + $stmt="SELECT count(*) FROM vicidial_scripts vs,vicidial_lists vls WHERE list_id='$list_id' and vs.script_id=vls.agent_script_override and script_text LIKE \"%--A--recording_%\";"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00260',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vs_vc_ct = mysql_num_rows($rslt); + if ($vs_vc_ct > 0) + { + $row=mysql_fetch_row($rslt); + $script_recording_delay = $row[0]; + } + } + } + + ### Check for List ID override settings + $VDCL_xferconf_a_number=''; + $VDCL_xferconf_b_number=''; + $VDCL_xferconf_c_number=''; + $VDCL_xferconf_d_number=''; + $VDCL_xferconf_e_number=''; + $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00277',$user,$server_ip,$session_name,$one_mysql_log);} + $VC_preset_ct = mysql_num_rows($rslt); + if ($VC_preset_ct > 0) + { + $row=mysql_fetch_row($rslt); + $VDCL_xferconf_a_number = $row[0]; + $VDCL_xferconf_b_number = $row[1]; + $VDCL_xferconf_c_number = $row[2]; + $VDCL_xferconf_d_number = $row[3]; + $VDCL_xferconf_e_number = $row[4]; + } + + if (strlen($list_id)>0) + { + $stmt = "SELECT xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_lists where list_id='$list_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00278',$user,$server_ip,$session_name,$one_mysql_log);} + $VDIG_preset_ct = mysql_num_rows($rslt); + if ($VDIG_preset_ct > 0) + { + $row=mysql_fetch_row($rslt); + if (strlen($row[0]) > 0) + {$VDCL_xferconf_a_number = $row[0];} + if (strlen($row[1]) > 0) + {$VDCL_xferconf_b_number = $row[1];} + if (strlen($row[2]) > 0) + {$VDCL_xferconf_c_number = $row[2];} + if (strlen($row[3]) > 0) + {$VDCL_xferconf_d_number = $row[3];} + if (strlen($row[4]) > 0) + {$VDCL_xferconf_e_number = $row[4];} + } + + $custom_field_names='|'; + $custom_field_names_SQL=''; + $custom_field_values='----------'; + $custom_field_types='|'; + ### find the names of all custom fields, if any + $stmt = "SELECT field_label,field_type FROM vicidial_lists_fields where list_id='$entry_list_id' and field_type NOT IN('SCRIPT','DISPLAY') and field_label NOT IN('vendor_lead_code','source_id','list_id','gmt_offset_now','called_since_last_reset','phone_code','phone_number','title','first_name','middle_initial','last_name','address1','address2','address3','city','state','province','postal_code','country_code','gender','date_of_birth','alt_phone','email','security_phrase','comments','called_count','last_local_call_time','rank','owner');"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00334',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $cffn_ct = mysql_num_rows($rslt); + $d=0; + while ($cffn_ct > $d) + { + $row=mysql_fetch_row($rslt); + $custom_field_names .= "$row[0]|"; + $custom_field_names_SQL .= "$row[0],"; + $custom_field_types .= "$row[1]|"; + $custom_field_values .= "----------"; + $d++; + } + if ($cffn_ct > 0) + { + $custom_field_names_SQL = eregi_replace(".$","",$custom_field_names_SQL); + ### find the values of the named custom fields + $stmt = "SELECT $custom_field_names_SQL FROM custom_$entry_list_id where lead_id='$lead_id' limit 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00335',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $cffv_ct = mysql_num_rows($rslt); + if ($cffv_ct > 0) + { + $custom_field_values='----------'; + $row=mysql_fetch_row($rslt); + $d=0; + while ($cffn_ct > $d) + { + $custom_field_values .= "$row[$d]----------"; + $d++; + } + $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); + $custom_field_values = preg_replace("/\r/","",$custom_field_values); } - $custom_field_values = preg_replace("/\n/"," ",$custom_field_values); - $custom_field_values = preg_replace("/\r/","",$custom_field_values); } } } diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index b777aefb..99c48359 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -379,10 +379,11 @@ # 120403-1204 - Fixed issue with MANUAL dial method hotkeys, added 1 second delay # 120420-1621 - Forked 2.4 to branches, changing trunk to 2.6 # 120427-1718 - Fixed 3-way logging issue +# 120512-0849 - Added In-Group Manual Dial functions # -$version = '2.6-347c'; -$build = '120427-1718'; +$version = '2.6-348c'; +$build = '120512-0849'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=75; $one_mysql_log=0; @@ -1376,7 +1377,7 @@ else $HKstatusnames = substr("$HKstatusnames", 0, -1); ##### grab the campaign settings - $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; + $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -1482,6 +1483,8 @@ else $status_display_fields = $row[98]; $pllb_grouping = $row[99]; $pllb_grouping_limit = $row[100]; + $in_group_dial = $row[101]; + $in_group_dial_select = $row[102]; if ( ($queuemetrics_pe_phone_append > 0) and (strlen($qm_phone_environment)>0) ) {$qm_phone_environment .= "-$qm_extension";} @@ -1768,6 +1771,50 @@ else else {$closer_campaigns = "''";} + $in_group_dial_display=0; + if ($in_group_dial != 'DISABLED') + { + $in_group_dial_display=1; + + if ($in_group_dial_select == 'CAMPAIGN_SELECTED') + { + $VARdialingroups=''; + $stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 800;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $dialcloser_ct = mysql_num_rows($rslt); + $dialINgrpCT=0; + while ($dialINgrpCT < $dialcloser_ct) + { + $row=mysql_fetch_row($rslt); + $dial_closer_groups[$dialINgrpCT] =$row[0]; + $VARdialingroups = "$VARdialingroups'$dial_closer_groups[$dialINgrpCT]',"; + $dialINgrpCT++; + } + $VARdialingroups = substr("$VARdialingroups", 0, -1); + } + if ($in_group_dial_select == 'ALL_USER_GROUP') + { + $VARdialingroups=''; + $stmt="select group_id from vicidial_inbound_groups where active = 'Y' and user_group IN('---ALL---','$user_group') order by group_id limit 800;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01XXX',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $dialcloser_ct = mysql_num_rows($rslt); + $dialINgrpCT=0; + while ($dialINgrpCT < $dialcloser_ct) + { + $row=mysql_fetch_row($rslt); + $dial_closer_groups[$dialINgrpCT] =$row[0]; + $VARdialingroups = "$VARdialingroups'$dial_closer_groups[$dialINgrpCT]',"; + $dialINgrpCT++; + } + $VARdialingroups = substr("$VARdialingroups", 0, -1); + } + } + + ##### gather territory listings for this agent if select territories is enabled $VARterritories=''; if ($agent_select_territories > 0) @@ -3121,6 +3168,8 @@ $CCAL_OUT .= ""; var VARSELstatuses_ct = ''; VARingroups = new Array(); var INgroupCOUNT = ''; + VARdialingroups = new Array(); + var dialINgroupCOUNT = ''; VARterritories = new Array(); var territoryCOUNT = ''; VARxfergroups = new Array(); @@ -3553,6 +3602,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var consult_custom_wait=0; var consult_custom_go=0; var consult_custom_sent=0; + var in_group_dial=''; + var in_group_dial_select=''; + var in_group_dial_display=''; + var active_ingroup_dial=''; + var nocall_dial_flag='DISABLED'; var DiaLControl_auto_HTML = "\"\"Resume\""; var DiaLControl_auto_HTML_ready = "\"\"Resume\""; var DiaLControl_auto_HTML_OFF = "\"\"Resume\""; @@ -5861,6 +5915,16 @@ function set_length(SLnumber,SLlength_goal,SLdirection) document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "Group Alias: " + active_group_alias + ""; document.getElementById("ManuaLDiaLGrouP").innerHTML = "Click Here to Choose a Group Alias"; } + if (in_group_dial_display > 0) + { + document.getElementById("ManuaLDiaLInGrouPSelecteD").innerHTML = "Dial In-Group: " + active_ingroup_dial + ""; + document.getElementById("ManuaLDiaLInGrouP").innerHTML = "Click Here to Choose a Dial In-Group"; + } + if ( (in_group_dial == 'BOTH') || (in_group_dial == 'NO_DIAL') ) + { + nocall_dial_flag = 'DISABLED'; + document.getElementById("NoDiaLSelecteD").innerHTML = "No-Call Dial: " + nocall_dial_flag + "     Click Here to Activate"; + } showDiv('NeWManuaLDiaLBox'); document.vicidial_form.search_phone_number.value=''; @@ -5906,7 +5970,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) if (MDDiaLCodEform.length < 1) {MDDiaLCodEform = document.vicidial_form.phone_code.value;} - if (MDDiaLOverridEform.length > 0) + if ( (MDDiaLOverridEform.length > 0) && (active_ingroup_dial.length < 1) ) { agent_dialed_number=1; agent_dialed_type='MANUAL_OVERRIDE'; @@ -5914,12 +5978,15 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } else { - auto_dial_level=0; - manual_dial_in_progress=1; - agent_dialed_number=1; + if (active_ingroup_dial.length < 1) + { + auto_dial_level=0; + manual_dial_in_progress=1; + agent_dialed_number=1; + } MainPanelToFront(); - if (tempDiaLnow == 'PREVIEW') + if ( (tempDiaLnow == 'PREVIEW') && (active_ingroup_dial.length < 1) ) { // alt_phone_dialing=1; agent_dialed_type='MANUAL_PREVIEW'; @@ -5989,6 +6056,24 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } } + +// ################################################################################ +// Toggle the no-dial flag + function NoDiaLSwitcH() + { + if (nocall_dial_flag == 'DISABLED') + { + nocall_dial_flag = 'ENABLED'; + document.getElementById("NoDiaLSelecteD").innerHTML = "No-Call Dial: " + nocall_dial_flag + "     Click Here to Deactivate"; + } + else + { + nocall_dial_flag = 'DISABLED'; + document.getElementById("NoDiaLSelecteD").innerHTML = "No-Call Dial: " + nocall_dial_flag + "     Click Here to Activate"; + } + } + + // ################################################################################ // Request lookup of manual dial channel function ManualDialCheckChanneL(taskCheckOR) @@ -6486,7 +6571,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } else { - document.getElementById("DiaLControl").innerHTML = "\"Dial"; + if (active_ingroup_dial.length < 1) + { + document.getElementById("DiaLControl").innerHTML = "\"Dial"; + } } var manual_dial_only_type_flag = ''; if ( (mdtype == 'ALT') || (mdtype == 'ADDR3') ) @@ -6498,7 +6586,7 @@ function set_length(SLnumber,SLlength_goal,SLdirection) if (mdtype == 'ADDR3') {manual_dial_only_type_flag = 'AddresS3';} } - if (document.vicidial_form.LeadPreview.checked==true) + if ( (document.vicidial_form.LeadPreview.checked==true) && (active_ingroup_dial.length < 1) ) { reselect_preview_dial = 1; in_lead_preview_state = 1; @@ -6550,13 +6638,13 @@ function set_length(SLnumber,SLlength_goal,SLdirection) else {var call_prefix = manual_dial_prefix;} - manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&vtiger_callback_id=" + vtiger_callback_id + "&dial_method=" + dial_method + "&manual_dial_call_time_check=" + manual_dial_call_time_check + "&qm_extension=" + qm_extension; + manDiaLnext_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLnextCaLL&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&preview=" + man_preview + "&agent_log_id=" + agent_log_id + "&callback_id=" + mdnCBid + "&lead_id=" + mdnBDleadid + "&phone_code=" + mdnDiaLCodE + "&phone_number=" + mdnPhonENumbeR + "&list_id=" + mdnLisT_id + "&stage=" + mdnStagE + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&omit_phone_code=" + omit_phone_code + "&manual_dial_filter=" + manual_dial_filter + "&vendor_lead_code=" + mdVendorid + "&usegroupalias=" + mdgroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&vtiger_callback_id=" + vtiger_callback_id + "&dial_method=" + dial_method + "&manual_dial_call_time_check=" + manual_dial_call_time_check + "&qm_extension=" + qm_extension + "&dial_ingroup=" + active_ingroup_dial + "&nocall_dial_flag=" + nocall_dial_flag; // alert(manual_dial_filter + "\n" +manDiaLnext_query); xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.send(manDiaLnext_query); xmlhttp.onreadystatechange = function() - { + { if (xmlhttp.readyState == 4 && xmlhttp.status == 200) { var MDnextResponse = null; @@ -6564,261 +6652,269 @@ function set_length(SLnumber,SLlength_goal,SLdirection) // alert(xmlhttp.responseText); MDnextResponse = xmlhttp.responseText; - var MDnextResponse_array=MDnextResponse.split("\n"); - MDnextCID = MDnextResponse_array[0]; - LastCallCID = MDnextResponse_array[0]; - - var regMNCvar = new RegExp("HOPPER EMPTY","ig"); - var regMDFvarDNC = new RegExp("DNC","ig"); - var regMDFvarCAMP = new RegExp("CAMPLISTS","ig"); - var regMDFvarTIME = new RegExp("OUTSIDE","ig"); - if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) ) + if (active_ingroup_dial.length > 0) { - var alert_displayed=0; - trigger_ready=1; - alt_phone_dialing=starting_alt_phone_dialing; - auto_dial_level=starting_dial_level; - MainPanelToFront(); - CalLBacKsCounTCheck(); - - if (MDnextCID.match(regMNCvar)) - {alert_box("No more leads in the hopper for campaign:\n" + campaign); alert_displayed=1;} - if (MDnextCID.match(regMDFvarDNC)) - {alert_box("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;} - if (MDnextCID.match(regMDFvarCAMP)) - {alert_box("This phone number is not in the campaign lists:\n" + mdnPhonENumbeR); alert_displayed=1;} - if (MDnextCID.match(regMDFvarTIME)) - {alert_box("This phone number is outside of the local call time:\n" + mdnPhonENumbeR); alert_displayed=1;} - if (alert_displayed==0) - {alert_box("Unspecified error:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;} - - if (starting_dial_level == 0) - { - document.getElementById("DiaLControl").innerHTML = "\"Dial"; - } - else - { - if (dial_method == "INBOUND_MAN") - { - auto_dial_level=starting_dial_level; - - document.getElementById("DiaLControl").innerHTML = "\"\"Resume\"
\"Dial"; - } - else - { - document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML; - } - document.getElementById("MainStatuSSpan").style.background = panel_bgcolor; - reselect_alt_dial = 0; - } + AutoDial_ReSume_PauSe("VDADready",'','','NO_STATUS_CHANGE'); + AutoDialWaiting=1; } else { - fronter = user; - LasTCID = MDnextResponse_array[0]; - document.vicidial_form.lead_id.value = MDnextResponse_array[1]; - LeaDPreVDispO = MDnextResponse_array[2]; - document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4]; - document.vicidial_form.list_id.value = MDnextResponse_array[5]; - document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6]; - document.vicidial_form.phone_code.value = MDnextResponse_array[7]; - if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') ) + var MDnextResponse_array=MDnextResponse.split("\n"); + MDnextCID = MDnextResponse_array[0]; + LastCallCID = MDnextResponse_array[0]; + + var regMNCvar = new RegExp("HOPPER EMPTY","ig"); + var regMDFvarDNC = new RegExp("DNC","ig"); + var regMDFvarCAMP = new RegExp("CAMPLISTS","ig"); + var regMDFvarTIME = new RegExp("OUTSIDE","ig"); + if ( (MDnextCID.match(regMNCvar)) || (MDnextCID.match(regMDFvarDNC)) || (MDnextCID.match(regMDFvarCAMP)) || (MDnextCID.match(regMDFvarTIME)) ) { - var tmp_pn = document.getElementById("phone_numberDISP"); - if (disable_alter_custphone=='Y') + var alert_displayed=0; + trigger_ready=1; + alt_phone_dialing=starting_alt_phone_dialing; + auto_dial_level=starting_dial_level; + MainPanelToFront(); + CalLBacKsCounTCheck(); + + if (MDnextCID.match(regMNCvar)) + {alert_box("No more leads in the hopper for campaign:\n" + campaign); alert_displayed=1;} + if (MDnextCID.match(regMDFvarDNC)) + {alert_box("This phone number is in the DNC list:\n" + mdnPhonENumbeR); alert_displayed=1;} + if (MDnextCID.match(regMDFvarCAMP)) + {alert_box("This phone number is not in the campaign lists:\n" + mdnPhonENumbeR); alert_displayed=1;} + if (MDnextCID.match(regMDFvarTIME)) + {alert_box("This phone number is outside of the local call time:\n" + mdnPhonENumbeR); alert_displayed=1;} + if (alert_displayed==0) + {alert_box("Unspecified error:\n" + mdnPhonENumbeR + "|" + MDnextCID); alert_displayed=1;} + + if (starting_dial_level == 0) { - tmp_pn.innerHTML = MDnextResponse_array[8]; + document.getElementById("DiaLControl").innerHTML = "\"Dial"; } - } - document.vicidial_form.phone_number.value = MDnextResponse_array[8]; - document.vicidial_form.title.value = MDnextResponse_array[9]; - document.vicidial_form.first_name.value = MDnextResponse_array[10]; - document.vicidial_form.middle_initial.value = MDnextResponse_array[11]; - document.vicidial_form.last_name.value = MDnextResponse_array[12]; - document.vicidial_form.address1.value = MDnextResponse_array[13]; - document.vicidial_form.address2.value = MDnextResponse_array[14]; - document.vicidial_form.address3.value = MDnextResponse_array[15]; - document.vicidial_form.city.value = MDnextResponse_array[16]; - document.vicidial_form.state.value = MDnextResponse_array[17]; - document.vicidial_form.province.value = MDnextResponse_array[18]; - document.vicidial_form.postal_code.value = MDnextResponse_array[19]; - document.vicidial_form.country_code.value = MDnextResponse_array[20]; - document.vicidial_form.gender.value = MDnextResponse_array[21]; - document.vicidial_form.date_of_birth.value = MDnextResponse_array[22]; - document.vicidial_form.alt_phone.value = MDnextResponse_array[23]; - document.vicidial_form.email.value = MDnextResponse_array[24]; - document.vicidial_form.security_phrase.value = MDnextResponse_array[25]; - var REGcommentsNL = new RegExp("!N","g"); - MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n"); - document.vicidial_form.comments.value = MDnextResponse_array[26]; - document.vicidial_form.called_count.value = MDnextResponse_array[27]; - previous_called_count = MDnextResponse_array[27]; - previous_dispo = MDnextResponse_array[2]; - CBentry_time = MDnextResponse_array[28]; - CBcallback_time = MDnextResponse_array[29]; - CBuser = MDnextResponse_array[30]; - CBcomments = MDnextResponse_array[31]; - dialed_number = MDnextResponse_array[32]; - dialed_label = MDnextResponse_array[33]; - source_id = MDnextResponse_array[34]; - document.vicidial_form.rank.value = MDnextResponse_array[35]; - document.vicidial_form.owner.value = MDnextResponse_array[36]; - // CalL_ScripT_id = MDnextResponse_array[37]; - script_recording_delay = MDnextResponse_array[38]; - CalL_XC_a_NuMber = MDnextResponse_array[39]; - CalL_XC_b_NuMber = MDnextResponse_array[40]; - CalL_XC_c_NuMber = MDnextResponse_array[41]; - CalL_XC_d_NuMber = MDnextResponse_array[42]; - CalL_XC_e_NuMber = MDnextResponse_array[43]; - document.vicidial_form.entry_list_id.value = MDnextResponse_array[44]; - custom_field_names = MDnextResponse_array[45]; - custom_field_values = MDnextResponse_array[46]; - custom_field_types = MDnextResponse_array[47]; - var list_webform = MDnextResponse_array[48]; - var list_webform_two = MDnextResponse_array[49]; - post_phone_time_diff_alert_message = MDnextResponse_array[50]; - - timer_action = campaign_timer_action; - timer_action_message = campaign_timer_action_message; - timer_action_seconds = campaign_timer_action_seconds; - timer_action_destination = campaign_timer_action_destination; - - lead_dial_number = dialed_number; - var dispnum = dialed_number; - var status_display_number = phone_number_format(dispnum); - var status_display_content=''; - if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + MDnextCID;} - if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;} - if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;} - - document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + status_display_number + " " + status_display_content + "   " + man_status; - if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';} - - if (hide_gender > 0) - { - document.vicidial_form.gender_list.value = MDnextResponse_array[21]; - } - else - { - var gIndex = 0; - if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;} - if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;} - document.getElementById("gender_list").selectedIndex = gIndex; - var genderIndex = document.getElementById("gender_list").selectedIndex; - var genderValue = document.getElementById('gender_list').options[genderIndex].value; - document.vicidial_form.gender.value = genderValue; - } - - LeaDDispO=''; - - VDIC_web_form_address = VICIDiaL_web_form_address - VDIC_web_form_address_two = VICIDiaL_web_form_address_two - if (list_webform.length > 5) {VDIC_web_form_address=list_webform;} - if (list_webform_two.length > 5) {VDIC_web_form_address_two=list_webform_two;} - - var regWFAcustom = new RegExp("^VAR","ig"); - if (VDIC_web_form_address.match(regWFAcustom)) - { - TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM'); - TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, ''); - } - else - { - TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1'); - } - - if (VDIC_web_form_address_two.match(regWFAcustom)) - { - TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM'); - TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, ''); - } - else - { - TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2'); - } - - document.getElementById("WebFormSpan").innerHTML = "\"Web\n"; - if (enable_second_webform > 0) - { - document.getElementById("WebFormSpanTwo").innerHTML = "\"Web\n"; - } - - if (CBentry_time.length > 2) - { - document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CALLBACK "; - document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; - document.getElementById("CBcommentsBoxA").innerHTML = "Last Call: " + CBentry_time; - document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; - document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; - document.getElementById("CBcommentsBoxD").innerHTML = "Comments:
" + CBcomments; - showDiv('CBcommentsBox'); - } - - if (post_phone_time_diff_alert_message.length > 10) - { - document.getElementById("post_phone_time_diff_span_contents").innerHTML = "     " + post_phone_time_diff_alert_message + "
"; - showDiv('post_phone_time_diff_span'); - } - - if (document.vicidial_form.LeadPreview.checked==false) - { - reselect_preview_dial = 0; - MD_channel_look=1; - custchannellive=1; - - document.getElementById("HangupControl").innerHTML = "\"Hangup"; - - if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) - {all_record = 'YES';} - - if ( (view_scripts == 1) && (campaign_script.length > 0) ) + else { - var SCRIPT_web_form = 'http://127.0.0.1/testing.php'; - var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1'); - - if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) ) + if (dial_method == "INBOUND_MAN") { - delayed_script_load = 'YES'; - RefresHScript('CLEAR'); + auto_dial_level=starting_dial_level; + + document.getElementById("DiaLControl").innerHTML = "\"\"Resume\"
\"Dial"; } else { - load_script_contents(); + document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML; } + document.getElementById("MainStatuSSpan").style.background = panel_bgcolor; + reselect_alt_dial = 0; } - - if (custom_fields_enabled > 0) - { - FormContentsLoad(); - } - if (get_call_launch == 'SCRIPT') - { - if (delayed_script_load == 'YES') - { - load_script_contents(); - } - ScriptPanelToFront(); - } - - if (get_call_launch == 'FORM') - { - FormPanelToFront(); - } - - - if (get_call_launch == 'WEBFORM') - { - window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450'); - } - if (get_call_launch == 'WEBFORMTWO') - { - window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450'); - } - } else { - reselect_preview_dial = 1; + fronter = user; + LasTCID = MDnextResponse_array[0]; + document.vicidial_form.lead_id.value = MDnextResponse_array[1]; + LeaDPreVDispO = MDnextResponse_array[2]; + document.vicidial_form.vendor_lead_code.value = MDnextResponse_array[4]; + document.vicidial_form.list_id.value = MDnextResponse_array[5]; + document.vicidial_form.gmt_offset_now.value = MDnextResponse_array[6]; + document.vicidial_form.phone_code.value = MDnextResponse_array[7]; + if ( (disable_alter_custphone=='Y') || (disable_alter_custphone=='HIDE') ) + { + var tmp_pn = document.getElementById("phone_numberDISP"); + if (disable_alter_custphone=='Y') + { + tmp_pn.innerHTML = MDnextResponse_array[8]; + } + } + document.vicidial_form.phone_number.value = MDnextResponse_array[8]; + document.vicidial_form.title.value = MDnextResponse_array[9]; + document.vicidial_form.first_name.value = MDnextResponse_array[10]; + document.vicidial_form.middle_initial.value = MDnextResponse_array[11]; + document.vicidial_form.last_name.value = MDnextResponse_array[12]; + document.vicidial_form.address1.value = MDnextResponse_array[13]; + document.vicidial_form.address2.value = MDnextResponse_array[14]; + document.vicidial_form.address3.value = MDnextResponse_array[15]; + document.vicidial_form.city.value = MDnextResponse_array[16]; + document.vicidial_form.state.value = MDnextResponse_array[17]; + document.vicidial_form.province.value = MDnextResponse_array[18]; + document.vicidial_form.postal_code.value = MDnextResponse_array[19]; + document.vicidial_form.country_code.value = MDnextResponse_array[20]; + document.vicidial_form.gender.value = MDnextResponse_array[21]; + document.vicidial_form.date_of_birth.value = MDnextResponse_array[22]; + document.vicidial_form.alt_phone.value = MDnextResponse_array[23]; + document.vicidial_form.email.value = MDnextResponse_array[24]; + document.vicidial_form.security_phrase.value = MDnextResponse_array[25]; + var REGcommentsNL = new RegExp("!N","g"); + MDnextResponse_array[26] = MDnextResponse_array[26].replace(REGcommentsNL, "\n"); + document.vicidial_form.comments.value = MDnextResponse_array[26]; + document.vicidial_form.called_count.value = MDnextResponse_array[27]; + previous_called_count = MDnextResponse_array[27]; + previous_dispo = MDnextResponse_array[2]; + CBentry_time = MDnextResponse_array[28]; + CBcallback_time = MDnextResponse_array[29]; + CBuser = MDnextResponse_array[30]; + CBcomments = MDnextResponse_array[31]; + dialed_number = MDnextResponse_array[32]; + dialed_label = MDnextResponse_array[33]; + source_id = MDnextResponse_array[34]; + document.vicidial_form.rank.value = MDnextResponse_array[35]; + document.vicidial_form.owner.value = MDnextResponse_array[36]; + // CalL_ScripT_id = MDnextResponse_array[37]; + script_recording_delay = MDnextResponse_array[38]; + CalL_XC_a_NuMber = MDnextResponse_array[39]; + CalL_XC_b_NuMber = MDnextResponse_array[40]; + CalL_XC_c_NuMber = MDnextResponse_array[41]; + CalL_XC_d_NuMber = MDnextResponse_array[42]; + CalL_XC_e_NuMber = MDnextResponse_array[43]; + document.vicidial_form.entry_list_id.value = MDnextResponse_array[44]; + custom_field_names = MDnextResponse_array[45]; + custom_field_values = MDnextResponse_array[46]; + custom_field_types = MDnextResponse_array[47]; + var list_webform = MDnextResponse_array[48]; + var list_webform_two = MDnextResponse_array[49]; + post_phone_time_diff_alert_message = MDnextResponse_array[50]; + + timer_action = campaign_timer_action; + timer_action_message = campaign_timer_action_message; + timer_action_seconds = campaign_timer_action_seconds; + timer_action_destination = campaign_timer_action_destination; + + lead_dial_number = dialed_number; + var dispnum = dialed_number; + var status_display_number = phone_number_format(dispnum); + var status_display_content=''; + if (status_display_CALLID > 0) {status_display_content = status_display_content + " UID: " + MDnextCID;} + if (status_display_LEADID > 0) {status_display_content = status_display_content + " Lead: " + document.vicidial_form.lead_id.value;} + if (status_display_LISTID > 0) {status_display_content = status_display_content + " List: " + document.vicidial_form.list_id.value;} + + document.getElementById("MainStatuSSpan").innerHTML = " Calling: " + status_display_number + " " + status_display_content + "   " + man_status; + if ( (dialed_label.length < 2) || (dialed_label=='NONE') ) {dialed_label='MAIN';} + + if (hide_gender > 0) + { + document.vicidial_form.gender_list.value = MDnextResponse_array[21]; + } + else + { + var gIndex = 0; + if (document.vicidial_form.gender.value == 'M') {var gIndex = 1;} + if (document.vicidial_form.gender.value == 'F') {var gIndex = 2;} + document.getElementById("gender_list").selectedIndex = gIndex; + var genderIndex = document.getElementById("gender_list").selectedIndex; + var genderValue = document.getElementById('gender_list').options[genderIndex].value; + document.vicidial_form.gender.value = genderValue; + } + + LeaDDispO=''; + + VDIC_web_form_address = VICIDiaL_web_form_address + VDIC_web_form_address_two = VICIDiaL_web_form_address_two + if (list_webform.length > 5) {VDIC_web_form_address=list_webform;} + if (list_webform_two.length > 5) {VDIC_web_form_address_two=list_webform_two;} + + var regWFAcustom = new RegExp("^VAR","ig"); + if (VDIC_web_form_address.match(regWFAcustom)) + { + TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','CUSTOM'); + TEMP_VDIC_web_form_address = TEMP_VDIC_web_form_address.replace(regWFAcustom, ''); + } + else + { + TEMP_VDIC_web_form_address = URLDecode(VDIC_web_form_address,'YES','DEFAULT','1'); + } + + if (VDIC_web_form_address_two.match(regWFAcustom)) + { + TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','CUSTOM'); + TEMP_VDIC_web_form_address_two = TEMP_VDIC_web_form_address_two.replace(regWFAcustom, ''); + } + else + { + TEMP_VDIC_web_form_address_two = URLDecode(VDIC_web_form_address_two,'YES','DEFAULT','2'); + } + + document.getElementById("WebFormSpan").innerHTML = "\"Web\n"; + if (enable_second_webform > 0) + { + document.getElementById("WebFormSpanTwo").innerHTML = "\"Web\n"; + } + + if (CBentry_time.length > 2) + { + document.getElementById("CusTInfOSpaN").innerHTML = " PREVIOUS CALLBACK "; + document.getElementById("CusTInfOSpaN").style.background = CusTCB_bgcolor; + document.getElementById("CBcommentsBoxA").innerHTML = "Last Call: " + CBentry_time; + document.getElementById("CBcommentsBoxB").innerHTML = "CallBack: " + CBcallback_time; + document.getElementById("CBcommentsBoxC").innerHTML = "Agent: " + CBuser; + document.getElementById("CBcommentsBoxD").innerHTML = "Comments:
" + CBcomments; + showDiv('CBcommentsBox'); + } + + if (post_phone_time_diff_alert_message.length > 10) + { + document.getElementById("post_phone_time_diff_span_contents").innerHTML = "     " + post_phone_time_diff_alert_message + "
"; + showDiv('post_phone_time_diff_span'); + } + + if (document.vicidial_form.LeadPreview.checked==false) + { + reselect_preview_dial = 0; + MD_channel_look=1; + custchannellive=1; + + document.getElementById("HangupControl").innerHTML = "\"Hangup"; + + if ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) + {all_record = 'YES';} + + if ( (view_scripts == 1) && (campaign_script.length > 0) ) + { + var SCRIPT_web_form = 'http://127.0.0.1/testing.php'; + var TEMP_SCRIPT_web_form = URLDecode(SCRIPT_web_form,'YES','DEFAULT','1'); + + if ( (script_recording_delay > 0) && ( (LIVE_campaign_recording == 'ALLCALLS') || (LIVE_campaign_recording == 'ALLFORCE') ) ) + { + delayed_script_load = 'YES'; + RefresHScript('CLEAR'); + } + else + { + load_script_contents(); + } + } + + if (custom_fields_enabled > 0) + { + FormContentsLoad(); + } + if (get_call_launch == 'SCRIPT') + { + if (delayed_script_load == 'YES') + { + load_script_contents(); + } + ScriptPanelToFront(); + } + + if (get_call_launch == 'FORM') + { + FormPanelToFront(); + } + + + if (get_call_launch == 'WEBFORM') + { + window.open(TEMP_VDIC_web_form_address, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450'); + } + if (get_call_launch == 'WEBFORMTWO') + { + window.open(TEMP_VDIC_web_form_address_two, web_form_target, 'toolbar=1,scrollbars=1,location=1,statusbar=1,menubar=1,resizable=1,width=640,height=450'); + } + + } + else + { + reselect_preview_dial = 1; + } } } } @@ -8882,6 +8978,39 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } } + +// ################################################################################ +// Generate the Dial In-Group Chooser panel + function ManuaLDiaLInGrouPSelectContent_create() + { + HidEGenDerPulldown(); + showDiv('DiaLInGrouPSelectBox'); + WaitingForNextStep=1; + DiaLInGrouP_HTML = ''; + document.vicidial_form.DiaLInGrouPSelection.value = ''; + var VD_dial_ingroups_ct_half = parseInt(dialINgroupCOUNT / 2); + DiaLInGrouP_HTML = "
DIAL IN-GROUP
"; + var loop_ct = 0; + while (loop_ct < dialINgroupCOUNT) + { + DiaLInGrouP_HTML = DiaLInGrouP_HTML + "" + VARdialingroups[loop_ct] + "

"; + loop_ct++; + if (loop_ct == VD_dial_ingroups_ct_half) + {DiaLInGrouP_HTML = DiaLInGrouP_HTML + "		";} + } + + var Go_BacK_LinK = "Go Back"; + + DiaLInGrouP_HTML = DiaLInGrouP_HTML + "


" + Go_BacK_LinK; + document.getElementById("DiaLInGrouPSelectContent").innerHTML = DiaLInGrouP_HTML; + if (focus_blur_enabled==1) + { + document.inert_form.inert_button.focus(); + document.inert_form.inert_button.blur(); + } + } + + // ################################################################################ // open web form, then submit disposition function WeBForMDispoSelect_submit() @@ -9099,6 +9228,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection) CallBackrecipient=''; CallBackCommenTs=''; DispoQMcsCODE=''; + active_ingroup_dial=''; + nocall_dial_flag='DISABLED'; document.vicidial_form.CallBackDatESelectioN.value = ''; document.vicidial_form.CallBackCommenTsField.value = ''; @@ -9276,6 +9407,23 @@ function set_length(SLnumber,SLlength_goal,SLdirection) } +// ################################################################################ +// Submit the Dial In-Group + function DiaLInGrouPSelect_submit(dialingroupid,dialingroupgo) + { + hideDiv('DiaLInGrouPSelectBox'); + ShoWGenDerPulldown(); + WaitingForNextStep=0; + + if (dialingroupid.length > 0) + { + active_ingroup_dial = dialingroupid; + document.getElementById("ManuaLDiaLInGrouPSelecteD").innerHTML = "Dial In-Group: " + active_ingroup_dial + ""; + } + scroll(0,0); + } + + // ################################################################################ // Populate the dtmf and xfer number for each preset link in xfer-conf frame function DtMf_PreSet_a() @@ -10841,7 +10989,6 @@ function phone_number_format(formatphone) { } delete xmlhttp; } - } } } @@ -11778,6 +11925,7 @@ function phone_number_format(formatphone) { hideDiv('PauseCodeSelectBox'); hideDiv('PresetsSelectBox'); hideDiv('GroupAliasSelectBox'); + hideDiv('DiaLInGrouPSelectBox'); hideDiv('AgentViewSpan'); hideDiv('AgentXferViewSpan'); hideDiv('TimerSpan'); @@ -13595,6 +13743,10 @@ Available Agents Transfer:

    +

+     +

+


If you want to dial a number and have it NOT be added as a new lead, enter in the exact dialstring that you want to call in the Dial Override field below. To hangup this call you will have to open the CALLS IN THIS SESSION link at the bottom of the screen and hang it up by clicking on its channel link there.
  @@ -13845,6 +13997,18 @@ Available Agents Transfer: + +
SELECT A DIAL IN-GROUP :
+
\n";} + ?> + Dial In-Group Selection + +

  +
+ + \n"; + echo "\n"; + + echo "\n"; + echo "\n"; if ($SSoutbound_autodial_active > 0)
ALERT :
    diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index 81d0b95e..f90692ad 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -1728,7 +1728,10 @@ if (isset($_GET["inventory_report"])) {$inventory_report=$_GET["inventory_repo elseif (isset($_POST["inventory_report"])) {$inventory_report=$_POST["inventory_report"];} if (isset($_GET["report_rank"])) {$report_rank=$_GET["report_rank"];} elseif (isset($_POST["report_rank"])) {$report_rank=$_POST["report_rank"];} - +if (isset($_GET["in_group_dial"])) {$in_group_dial=$_GET["in_group_dial"];} + elseif (isset($_POST["in_group_dial"])) {$in_group_dial=$_POST["in_group_dial"];} +if (isset($_GET["in_group_dial_select"])) {$in_group_dial_select=$_GET["in_group_dial_select"];} + elseif (isset($_POST["in_group_dial_select"])) {$in_group_dial_select=$_POST["in_group_dial_select"];} if (isset($script_id)) {$script_id= strtoupper($script_id);} @@ -2403,6 +2406,8 @@ if ($non_latin < 1) $admin_hide_phone_data = ereg_replace("[^-_0-9a-zA-Z]","",$admin_hide_phone_data); $max_calls_method = ereg_replace("[^-_0-9a-zA-Z]","",$max_calls_method); $max_calls_action = ereg_replace("[^-_0-9a-zA-Z]","",$max_calls_action); + $in_group_dial = ereg_replace("[^-_0-9a-zA-Z]","",$in_group_dial); + $in_group_dial_select = ereg_replace("[^-_0-9a-zA-Z]","",$in_group_dial_select); ### ALPHA-NUMERIC and underscore and dash and slash and dot $menu_prompt = ereg_replace("[^-\/\|\._0-9a-zA-Z]","",$menu_prompt); @@ -3047,12 +3052,13 @@ else # 120402-2111 - Added lead loading template and two carrier log reports to the admin utils page # 120409-1136 - Added Search Leads Logs as slave db option # 120420-1620 - Forked 2.4 to branches, changing trunk to 2.6 +# 120512-0844 - Added In-Group Manual Dial options to campaign screen # # make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time -$admin_version = '2.6-365a'; -$build = '120420-1620'; +$admin_version = '2.6-366a'; +$build = '120512-0844'; $STARTtime = date("U"); $SQLdate = date("Y-m-d H:i:s"); @@ -5440,6 +5446,16 @@ if ($ADD==99999)
Phone Post Time Difference Alert - This manual-dial-only feature, if enabled, will display an alert if the time zone for the lead postal code, or zip code, is different from the time zone of the area code of the phone number for the lead. The OUTSIDE_CALLTIME_ONLY option will only show the alert if the two time zones are different and one of the time zones is outside of the call time selected for the campaign. OUTSIDE_CALLTIME_PHONE will only check the time zone of the phone number of the lead and alert if it is outside of the local call time. OUTSIDE_CALLTIME_POSTAL will only check the time zone of the postal code of the lead and alert if it is outside of the local call time. OUTSIDE_CALLTIME_BOTH will check the postal code and phone number for being within the local call time, even if they are in the same time zone. These alerts will show in the call log info, callbacks list info, search results info, when a lead is dialed and when a lead is previewed. Default is DISABLED. +
+ +
+ In-Group Manual Dial - This feature allows you to enable the ability for agents to place manual dial outbound calls that are logged as in-group calls assigned to a specific in-group. The MANUAL_DIAL option allows the placing of phone calls out through an In-Group to the agent placing the call. The NO_DIAL option allows the agent to log time on a call that does not exist, as if it were a real call, this is often used for logging email or faxing time. The BOTH option will allow both call and no-call in-group dialing. The default is DISABLED. + +
+ +
+ In-Group Manual Dial Select - This option is only active if the above In-Group Manual Dial feature is not DISABLED. This option restricts the selectable In-Groups that the agent can place In-Group Manual Dial calls through. CAMPAIGN_SELECTED will show only the in-groups that the campaign has set as allowable in-groups. ALL_USER_GROUP will show all of the in-groups that are viewable to the members of the user group that the agent belongs to. +

@@ -14831,7 +14847,7 @@ if ($ADD==41) if (strlen($groups_value)>2) {$groups_value .= " -";} } - $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysql_real_escape_string($crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysql_real_escape_string($blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysql_real_escape_string($na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check' where campaign_id='$campaign_id';"; + $stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', auto_trim_hopper='$auto_trim_hopper', use_auto_hopper='$use_auto_hopper', auto_hopper_multi='$auto_hopper_multi', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number',xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',drop_action='$drop_action',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns=$closer_campaignsSQL,use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target',concurrent_transfers='$concurrent_transfers',auto_alt_dial='$auto_alt_dial',agent_pause_codes_active='$agent_pause_codes_active',campaign_description='$campaign_description',campaign_changedate='$SQLdate',campaign_stats_refresh='$campaign_stats_refresh',disable_alter_custdata='$disable_alter_custdata',no_hopper_leads_logins='$no_hopper_leads_logins',list_order_mix='$list_order_mix',campaign_allow_inbound='$campaign_allow_inbound',manual_dial_list_id='$manual_dial_list_id',default_xfer_group='$default_xfer_group',xfer_groups='$XFERgroups_value',queue_priority='$queue_priority',drop_inbound_group='$drop_inbound_group',disable_alter_custphone='$disable_alter_custphone',display_queue_count='$display_queue_count',manual_dial_filter='$manual_dial_filter',agent_clipboard_copy='$agent_clipboard_copy',agent_extended_alt_dial='$agent_extended_alt_dial',use_campaign_dnc='$use_campaign_dnc',three_way_call_cid='$three_way_call_cid',three_way_dial_prefix='$three_way_dial_prefix',web_form_target='$web_form_target',vtiger_search_category='$vtiger_search_category',vtiger_create_call_record='$vtiger_create_call_record',vtiger_create_lead_record='$vtiger_create_lead_record',vtiger_screen_login='$vtiger_screen_login',cpd_amd_action='$cpd_amd_action',agent_allow_group_alias='$agent_allow_group_alias',default_group_alias='$default_group_alias',vtiger_search_dead='$vtiger_search_dead',vtiger_status_call='$vtiger_status_call',drop_lockout_time='$drop_lockout_time',quick_transfer_button='$quick_transfer_button',prepopulate_transfer_preset='$prepopulate_transfer_preset',drop_rate_group='$drop_rate_group',view_calls_in_queue='$view_calls_in_queue',view_calls_in_queue_launch='$view_calls_in_queue_launch',grab_calls_in_queue='$grab_calls_in_queue',call_requeue_button='$call_requeue_button',pause_after_each_call='$pause_after_each_call',no_hopper_dialing='$no_hopper_dialing',agent_dial_owner_only='$agent_dial_owner_only',agent_display_dialable_leads='$agent_display_dialable_leads',web_form_address_two='" . mysql_real_escape_string($web_form_address_two) . "',waitforsilence_options='$waitforsilence_options',agent_select_territories='$agent_select_territories',crm_popup_login='$crm_popup_login',crm_login_address='" . mysql_real_escape_string($crm_login_address) . "',timer_action='$timer_action',timer_action_message='$timer_action_message',timer_action_seconds='$timer_action_seconds',start_call_url='" . mysql_real_escape_string($start_call_url) . "',dispo_call_url='" . mysql_real_escape_string($dispo_call_url) . "',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',use_custom_cid='$use_custom_cid',scheduled_callbacks_alert='$scheduled_callbacks_alert',queuemetrics_callstatus_override='$queuemetrics_callstatus',extension_appended_cidname='$extension_appended_cidname',scheduled_callbacks_count='$scheduled_callbacks_count',manual_dial_override='$manual_dial_override',blind_monitor_warning='$blind_monitor_warning',blind_monitor_message='" . mysql_real_escape_string($blind_monitor_message) . "',blind_monitor_filename='$blind_monitor_filename',inbound_queue_no_dial='$inbound_queue_no_dial',timer_action_destination='$timer_action_destination',enable_xfer_presets='$enable_xfer_presets',hide_xfer_number_to_dial='$hide_xfer_number_to_dial',manual_dial_prefix='$manual_dial_prefix',customer_3way_hangup_logging='$customer_3way_hangup_logging',customer_3way_hangup_seconds='$customer_3way_hangup_seconds',customer_3way_hangup_action='$customer_3way_hangup_action',ivr_park_call='$ivr_park_call',ivr_park_call_agi='$ivr_park_call_agi',manual_preview_dial='$manual_preview_dial',realtime_agent_time_stats='$realtime_agent_time_stats',api_manual_dial='$api_manual_dial',manual_dial_call_time_check='$manual_dial_call_time_check',lead_order_randomize='$lead_order_randomize',lead_order_secondary='$lead_order_secondary',per_call_notes='$per_call_notes',my_callback_option='$my_callback_option',agent_lead_search='$agent_lead_search',agent_lead_search_method='$agent_lead_search_method',queuemetrics_phone_environment='$queuemetrics_phone_environment',auto_pause_precall='$auto_pause_precall',auto_resume_precall='$auto_resume_precall',auto_pause_precall_code='$auto_pause_precall_code',manual_dial_cid='$manual_dial_cid',post_phone_time_diff_alert='$post_phone_time_diff_alert',custom_3way_button_transfer='$custom_3way_button_transfer',available_only_tally_threshold='$available_only_tally_threshold',available_only_tally_threshold_agents='$available_only_tally_threshold_agents',dial_level_threshold='$dial_level_threshold',dial_level_threshold_agents='$dial_level_threshold_agents',safe_harbor_audio='$safe_harbor_audio',safe_harbor_menu_id='$safe_harbor_menu_id',callback_days_limit='$callback_days_limit',dl_diff_target_method='$dl_diff_target_method',disable_dispo_screen='$disable_dispo_screen',disable_dispo_status='$disable_dispo_status',screen_labels='$screen_labels',status_display_fields='$status_display_fields',na_call_url='" . mysql_real_escape_string($na_call_url) . "',pllb_grouping='$pllb_grouping',pllb_grouping_limit='$pllb_grouping_limit',call_count_limit='$call_count_limit',call_count_target='$call_count_target',callback_hours_block='$callback_hours_block',callback_list_calltime='$callback_list_calltime',user_group='$user_group',hopper_vlc_dup_check='$hopper_vlc_dup_check',in_group_dial='$in_group_dial',in_group_dial_select='$in_group_dial_select' where campaign_id='$campaign_id';"; $rslt=mysql_query($stmtA, $link); if ($reset_hopper == 'Y') @@ -20389,7 +20405,7 @@ if ($ADD==31) $enable_vtiger_integration_LU = $row[0]; $vtiger_url_LU = $row[1]; - $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;"; + $stmt="SELECT campaign_id,campaign_name,active,dial_status_a,dial_status_b,dial_status_c,dial_status_d,dial_status_e,lead_order,park_ext,park_file_name,web_form_address,allow_closers,hopper_level,auto_dial_level,next_agent_call,local_call_time,voicemail_ext,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,amd_send_to_vmx,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,lead_filter_id,drop_call_seconds,drop_action,safe_harbor_exten,display_dialable_count,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,dial_method,available_only_ratio_tally,adaptive_dropped_percentage,adaptive_maximum_level,adaptive_latest_server_time,adaptive_intensity,adaptive_dl_diff_target,concurrent_transfers,auto_alt_dial,auto_alt_dial_statuses,agent_pause_codes_active,campaign_description,campaign_changedate,campaign_stats_refresh,campaign_logindate,dial_statuses,disable_alter_custdata,no_hopper_leads_logins,list_order_mix,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,queue_priority,drop_inbound_group,qc_enabled,qc_statuses,qc_lists,qc_shift_id,qc_get_record_launch,qc_show_recording,qc_web_form_address,qc_script,survey_first_audio_file,survey_dtmf_digits,survey_ni_digit,survey_opt_in_audio_file,survey_ni_audio_file,survey_method,survey_no_response_action,survey_ni_status,survey_response_digit_map,survey_xfer_exten,survey_camp_record_dir,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,agent_extended_alt_dial,use_campaign_dnc,three_way_call_cid,three_way_dial_prefix,web_form_target,vtiger_search_category,vtiger_create_call_record,vtiger_create_lead_record,vtiger_screen_login,cpd_amd_action,agent_allow_group_alias,default_group_alias,vtiger_search_dead,vtiger_status_call,survey_third_digit,survey_third_audio_file,survey_third_status,survey_third_exten,survey_fourth_digit,survey_fourth_audio_file,survey_fourth_status,survey_fourth_exten,drop_lockout_time,quick_transfer_button,prepopulate_transfer_preset,drop_rate_group,view_calls_in_queue,view_calls_in_queue_launch,grab_calls_in_queue,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,waitforsilence_options,agent_select_territories,campaign_calldate,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,queuemetrics_callstatus_override,extension_appended_cidname,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,inbound_queue_no_dial,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,ivr_park_call_agi,manual_preview_dial,realtime_agent_time_stats,use_auto_hopper,auto_hopper_multi,auto_trim_hopper,api_manual_dial,manual_dial_call_time_check,display_leads_count,lead_order_randomize,lead_order_secondary,per_call_notes,my_callback_option,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_resume_precall,auto_pause_precall_code,manual_dial_cid,post_phone_time_diff_alert,custom_3way_button_transfer,available_only_tally_threshold,available_only_tally_threshold_agents,dial_level_threshold,dial_level_threshold_agents,safe_harbor_audio,safe_harbor_menu_id,survey_menu_id,callback_days_limit,dl_diff_target_method,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,na_call_url,survey_recording,pllb_grouping,pllb_grouping_limit,call_count_limit,call_count_target,callback_hours_block,callback_list_calltime,user_group,hopper_vlc_dup_check,in_group_dial,in_group_dial_select from vicidial_campaigns where campaign_id='$campaign_id' $LOGallowed_campaignsSQL;"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $campaign_name = $row[1]; @@ -20596,6 +20612,8 @@ if ($ADD==31) $callback_list_calltime = $row[202]; $user_group = $row[203]; $hopper_vlc_dup_check = $row[204]; + $in_group_dial = $row[205]; + $in_group_dial_select = $row[206]; if (ereg("DISABLED",$list_order_mix)) {$DEFlistDISABLE = ''; $DEFstatusDISABLED=0;} @@ -21522,6 +21540,10 @@ if ($ADD==31) echo "
Phone Post Time Difference Alert: $NWB#vicidial_campaigns-post_phone_time_diff_alert$NWE
In-Group Manual Dial: $NWB#vicidial_campaigns-in_group_dial$NWE
In-Group Manual Dial Select: $NWB#vicidial_campaigns-in_group_dial_select$NWE
Agent Screen Clipboard Copy: $NWB#vicidial_campaigns-agent_clipboard_copy$NWE