diff --git a/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer.agi b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer.agi new file mode 100644 index 00000000..82a88a19 --- /dev/null +++ b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer.agi @@ -0,0 +1,556 @@ +#!/usr/bin/perl +# +# agi-VDAD_LB_transfer.agi version 0.3 *DBI-version* +# Load Balanced - when a call comes in on this server the script looks for an agent +# on any server on the network on the same campaign to send call to. +# +# runs when a call comes in from a VICIDIAL fronter. This script will +# send the calls out to the closers that are logged in. +# +# if there are no available agents, then it will check every second until an agent becomes available, +# if at the end of 360 seconds(default) it has not found an agent it will send the call to the specified Vmail +# box or hangup the call and mark it as dropped +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ;inbound VICIDIAL calls: +#exten => _90009.,1,Answer ; Answer the line +#exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START) +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 60504-1107 - Added drop second/message/exten options from inbound_group +# 60809-1056 - Changed to DBI by Marin Blu +# + +$V = 1; # set to 1 for verbose mode +$M = 1; # set to 1 for 2 line messages mode + +$DROP_TIME = 360; ### number of seconds to wait until you drop a waiting call + +### Make sure this file is in a path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $SQLdateBEGIN = $SQLdate; + +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ +if ($V) {print STDERR "Perl Environment Dump:\n";} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($V) {print STDERR "$i|$ARGV[$i]|\n";} + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +if ($V) {print "no command line options set\n";} +} + +$|=1; +while() { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + ### allow for internal PRI transfer data string "90009*CL_uk3survy_*8301*10000123*universal***" + if ($extension =~ /^900\d\d\*/) + { + @EXT_vars = split(/\*/, $extension); + + $referring_extension = $EXT_vars[0]; # initial extension sent + $channel_group = $EXT_vars[1]; # name of the parked group + $inbound_number = $EXT_vars[2]; # extension to send call to after parsing + $parked_by = $EXT_vars[3]; # leadID + $park_extension = $EXT_vars[4]; # filename of the on-hold music file + $comment_d = $EXT_vars[5]; # N/A + $comment_e = $EXT_vars[6]; # N/A + + $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} + # JmmddhhmmssLLLLLLLLL + $JqueryCID = "J$CIDdate$PADlead_id"; + $callerid = $JqueryCID; + ### set the callerid to the filename of the audio for on-hold + print "SET CALLERID $JqueryCID\n"; + checkresult($result); + print STDERR "callerID changed: $JqueryCID\n"; + } +} + + if ($V) + { + + if ($V) {print STDERR "AGI Environment Dump:\n";} + foreach $i (sort keys %AGI) { + if ($V) {print STDERR " -- $i = $AGI{$i}\n";} + } + } + +$VDADcampaign=''; +$VDADphone=''; +$VDADphone_code=''; + +if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} + + +$CIDlead_id = $callerid; +$CIDlead_id = substr($CIDlead_id, 11, 9); +$CIDlead_id = ($CIDlead_id + 0); + +if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel\n";} +if ($M) {print STDERR "+++++ VDCL START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";} + +if ($channel =~ /Local/i) +{ +if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} +exit; +} + + +if (!$DB_port) {$DB_port='3306';} + + my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + $cbc++; + } + $sthA->finish(); + +### Grab call parameters from vicidial_list table +$cbc=0; +$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADcampaign = "$channel_group"; + $VDADphone = "$aryA[0]"; + $VDADphone_code = "$aryA[1]"; + $VDADlead_id = "$CIDlead_id"; + $VDADfronter = "$aryA[2]"; + $cbc++; + } + $sthA->finish(); + + +### Grab inbound_group values from the database +$cbc=0; +$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBdrop_call_seconds = "$aryA[0]"; + $DBdrop_message = "$aryA[1]"; + $DBdrop_exten = "$aryA[2]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBdrop_message) {$drop_message = $DBdrop_message;} + if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} + $cbc++; + } + $sthA->finish(); + + +### insert a LIVE record to the vicidial_auto_calls table +$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate','IN')"; +$affected_rows = $dbhA->do($stmtA); + +$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDCL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + +$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$CIDlead_id','$VDADcampaign','$SQLdate','$VDADphone_code','$VDADphone','$VDADfronter','VDXL')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDXL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; + if ($drop_timer < 360) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + 360); + } + } + + $cbc=0; + $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} + if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} + if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} + if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} + + + + $rec_countWAIT=0; + $cbc=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAIT < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$server_ip' where status IN('CLOSER','READY') and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $VDADserver_ip = "$aryA[3]"; + $cbc++; + } + $sthA->finish(); + + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";} + + $dbhA->disconnect(); + + ### format the remote server dialstring to get the call to the overflow agent meetme room + $S='*'; + $VDADremDIALstr=''; + if( ($VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/) && ($VDADserver_ip !~ /$server_ip/) ) + { + $a = leading_zero($1); + $b = leading_zero($2); + $c = leading_zero($3); + $d = leading_zero($4); + $VDADremDIALstr = "$a$S$b$S$c$S$d$S"; + } + $VDADremDIALstr .= "$VDADconf_exten"; + + print STDERR "\nexiting the VDAD app, transferring call to $VDADremDIALstr\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADremDIALstr\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + } + else + { + print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + +if ($hold_message_counter > 30) + { + $AGI->stream_file('generic_hold'); + $hold_message_counter = 0; + } + else {$hold_message_counter++;} +if ($hold_tone_counter > 3) + { + $AGI->stream_file('hold_tone'); + $hold_tone_counter = 0; + } + else {$hold_tone_counter++;} + +$drop_timer++; +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($drop_message=='Y') + { + $DROPexten = "$drop_exten"; + } + else + { + $cbc=0; + $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; + + $cbc++; + } + $sthA->finish(); + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $dbhA->do($stmtA) or die "Couldn't execute query:\n"; + if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";} + + $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$CIDlead_id' order by start_epoch desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$CIDlead_id\n";} + + $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$CIDlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$CIDlead_id\n";} + +} + +$dbhA->disconnect(); + + +exit; + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + +sub leading_zero($) { + $_ = $_[0]; + s/^(\d)$/0$1/; + s/^(\d\d)$/0$1/; + return $_; +} # End of the leading_zero() routine. diff --git a/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer_inbound.agi b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer_inbound.agi new file mode 100644 index 00000000..1b724041 --- /dev/null +++ b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LB_closer_inbound.agi @@ -0,0 +1,692 @@ +#!/usr/bin/perl +# +# agi-VDAD_LB_closer_inbound.agi version 0.4 *DBI-version* +# +# runs when a call comes in from an inbound call. This script will +# send the calls out to the closers that are logged in. +# ## THIS IS THE LOAD-BALANCED VERSION OF THE SCRIPT ## +# +# if there are no available agents on any server, it will check every second until an agent becomes available, +# if at the end of 360 seconds it has not found an agent it will hangup the call and mark it as dropped +# +# This version asks for a 4-digit pin number to be entered and passed on as the fronter value to the closer +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ; 1. the full name of the IN GROUP to be used in vicidial for the inbound call +# ; 2. the phone number that was called, for the log entry +# ; 3. the callerID or lead_id of the person that called(usually overridden) +# ; 4. the park extension audio file name if used +# ; 5. the status of the call initially(usually not used) +# ; 6. the list_id to insert the new lead under if it is new (and callerID available) +# ; 7. the phone dialing code to insert with the new lead if new (and callerID available) +# +# ;inbound VICIDIAL calls: +#exten => 1234,1,Answer ; Answer the line +#exten => 1234,2,AGI(agi-VDAD_LO_closer_inbound.agi,CL_GALLERIA-----7274515134-----Closer-----park----------999-----1) +#exten => 1234,3,Hangup +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 60504-1122 - Added drop second/message/exten options from inbound_group +# 60809-1056 - Changed to DBI by Marin Blu +# + +$V = 1; # set to 1 for verbose mode +$M = 1; # set to 1 for 2 line messages mode + +$DROP_TIME = 360; ### number of seconds to wait until you drop a waiting call + +### Make sure this file is in a path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $SQLdateBEGIN = $SQLdate; + +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ +if ($V) {print STDERR "Perl Environment Dump:\n";} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($V) {print STDERR "$i|$ARGV[$i]|\n";} + $i++; + } + + ### list of command-line array arguments: + @ARGV_vars = split(/-----/, $ARGV[0]); + + $channel_group = $ARGV_vars[0]; + $inbound_number = $ARGV_vars[1]; + $parked_by = $ARGV_vars[2]; + $park_extension = $ARGV_vars[3]; + $status = $ARGV_vars[4]; + $list_id = $ARGV_vars[5]; + $phone_code = $ARGV_vars[6]; + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +if ($V) {print "no command line options set\n";} +} + +$|=1; +while() { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + +# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;} +# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;} + if (length($callerid)<10) {$callerid = $parked_by;} + if (length($pin)>0) {$callerid = $pin;} + + $phone_number=''; + + ### allow for external callerid to be collected +# if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/) +# { +# @EXT_vars = split(/\*/, $extension); +# +# $referring_extension = $EXT_vars[0]; # initial extension sent +# $channel_group = $EXT_vars[1]; # name of the parked group +# $inbound_number = $EXT_vars[2]; # extension to send call to after parsing +# $parked_by = $EXT_vars[3]; # leadID +# $park_extension = $EXT_vars[4]; # filename of the on-hold music file +# $comment_d = $EXT_vars[5]; # N/A +# $comment_e = $EXT_vars[6]; # N/A +# +# $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} +# # JmmddhhmmssLLLLLLLLL +# $JqueryCID = "J$CIDdate$PADlead_id"; +# $callerid = $JqueryCID; +# ### set the callerid to the filename of the audio for on-hold +# print "SET CALLERID $JqueryCID\n"; +# checkresult($result); +# print STDERR "callerID changed: $JqueryCID\n"; +# } +} + + if ($V) + { + + if ($V) {print STDERR "AGI Environment Dump:\n";} + foreach $i (sort keys %AGI) { + if ($V) {print STDERR " -- $i = $AGI{$i}\n";} + } + } + + +$AGI->stream_file('beep'); + + if ($V) {print STDERR "\nINBOUND CALL VDCL STARTED\n";} + +&enter_pin_number; + +$fronter = $pin; + +if ($M) {print STDERR "+++++ INBOUND CALL VDCL STARTED : |$unique_id|$channel_group|$channel|$extension|$type|$callerid-$pin|$now_date\n";} + +$VDADphone=''; +$VDADphone_code=''; + +if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} + + +if ($V) {print STDERR "\nINBOUND CALL RECEIVED IN FROM VDCL: $callerid $channel\n";} +if ($M) {print STDERR "+++++ INBOUND VDCL START : |$unique_id|$channel|$extension|$type|$now_date\n";} + +if ($channel =~ /Local/i) +{ +if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} +exit; +} + + +if (!$DB_port) {$DB_port='3306';} + + my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + $cbc++; + } + $sthA->finish(); + +### insert a record into the vicidial_list table +$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now) values('$SQLdate','$tsSQLdate','INBND','$fronter','$channel_group','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00');"; +$affected_rows = $dbhA->do($stmtA); + $cbc=0; + $stmtA = "select LAST_INSERT_ID() LIMIT 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $insert_lead_id = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + +$new_lead_id = $insert_lead_id; +if($M){print STDERR "\n|$stmtA|$new_lead_id|\n";} + + $PADlead_id = sprintf("%09s", $new_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);} + # YmmddhhmmssLLLLLLLLL + $YqueryCID = "Y$CIDdate$PADlead_id"; + $callerid = $YqueryCID; + ### set the callerid + print "SET CALLERID $YqueryCID\n"; + checkresult($result); + print STDERR "callerID changed: $YqueryCID\n"; + +### Grab inbound_group values from the database +$cbc=0; +$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $DBdrop_call_seconds = "$aryA[0]"; + $DBdrop_message = "$aryA[1]"; + $DBdrop_exten = "$aryA[2]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBdrop_message) {$drop_message = $DBdrop_message;} + if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} + $cbc++; + } + $sthA->finish(); + + + +### insert a LIVE record to the vicidial_auto_calls table +$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$new_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN')"; +$affected_rows = $dbhA->do($stmtA); +if($M){print STDERR "\n|$stmtA|\n";} + + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')"; + if($M){print STDERR "\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD : |$new_lead_id|$fronter|insert to vicidial_log: $uniqueid\n";} + +$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDCL : |$new_lead_id|insert to vicidial_closer_log\n";} + +$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$new_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDXL : |$new_lead_id|insert to vicidial_closer_log\n";} + +$VDADlead_id = $new_lead_id; + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; + if ($drop_timer < 360) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + 360); + } + } + + $cbc=0; + $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; + + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} + if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} + if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} + if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} + + $rec_countWAIT=0; + $cbc=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAIT < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$new_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$server_ip' where status IN('CLOSER','READY') and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|$server_ip\n";} + # if ($M) {print STDERR "|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $VDADserver_ip = "$aryA[3]"; + + $cbc++; + } + $sthA->finish(); + } + else + { + print STDERR "NNNNNNNNNN No agent record found!!!\n"; + } + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$new_lead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$new_lead_id|$VDADuser\n";} + + $stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$new_lead_id' order by call_date desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- closer log : |$affected_rows|update of vcl table: $new_lead_id\n|$stmtA|\n";} + + $dbhA->disconnect(); + + ### format the remote server dialstring to get the call to the overflow agent meetme room + $S='*'; + if( ($VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/) && ($VDADserver_ip !~ /$server_ip/) ) + { + $a = leading_zero($1); + $b = leading_zero($2); + $c = leading_zero($3); + $d = leading_zero($4); + $VDADremDIALstr = "$a$S$b$S$c$S$d$S"; + } + $VDADremDIALstr .= "$VDADconf_exten"; + + print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADremDIALstr\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + else + { + print STDERR "WWWWWWWW VDAD REMOTE XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + + + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + +if ($hold_message_counter > 30) + { + $AGI->stream_file('generic_hold'); + $hold_message_counter = 0; + } + else {$hold_message_counter++;} +if ($hold_tone_counter > 3) + { + $AGI->stream_file('hold_tone'); + $hold_tone_counter = 0; + } + else {$hold_tone_counter++;} + +$drop_timer++; +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($drop_message=='Y') + { + $DROPexten = "$drop_exten"; + } + else + { + $cbc=0; + $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; + $cbc++; + } + $sthA->finish(); + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $channel_group|$server_ip\n";} + + $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$new_lead_id' order by start_epoch desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$new_lead_id\n";} + + $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$new_lead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$new_lead_id\n";} + +} + + + + $dbhA->disconnect(); + + + +exit; + +sub enter_pin_number +{ +# please enter the pin number followed by the pound key + +$digit=''; +undef $digit; +$interrupt_digit=''; +undef $interrupt_digit; + +$interrupt_digit = $AGI->stream_file('four_digit_id','123456789'); + + print STDERR "interrupt_digit |$interrupt_digit|\n"; + +$digits_being_entered=1; +$totalDTMF=''; +if ($interrupt_digit > 1) + { + if ($interrupt_digit == 48) {$interrupt_digit=0;} + if ($interrupt_digit == 49) {$interrupt_digit=1;} + if ($interrupt_digit == 50) {$interrupt_digit=2;} + if ($interrupt_digit == 51) {$interrupt_digit=3;} + if ($interrupt_digit == 52) {$interrupt_digit=4;} + if ($interrupt_digit == 53) {$interrupt_digit=5;} + if ($interrupt_digit == 54) {$interrupt_digit=6;} + if ($interrupt_digit == 55) {$interrupt_digit=7;} + if ($interrupt_digit == 56) {$interrupt_digit=8;} + if ($interrupt_digit == 57) {$interrupt_digit=9;} + + $totalDTMF=$interrupt_digit; + } + +$digit_loop_counter=0; +#while ( ($digits_being_entered) && ($digit_loop_counter < 20) ) +# { +# $digit = chr($AGI->wait_for_digit('30000')); # wait 30 seconds for input or until the pound key is pressed +# if ($digit =~ /\d/) +# { +# $totalDTMF = "$totalDTMF$digit"; +# print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n"; +# $AGI->say_digits("$digit"); +# undef $digit; +# } +# else +# { +# $digits_being_entered=0; +# } +# +# $digit_loop_counter++; +# } + +while ( ($digit_loop_counter < 4) ) + { + $digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed + if ($digit =~ /\d/) + { + $totalDTMF = "$totalDTMF$digit"; + print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n"; +# $AGI->say_digits("$digit"); + undef $digit; + } + else + { + $digit_loop_counter=4; + } + + $digit_loop_counter++; + } + +$totalDTMF =~ s/\D//gi; +$pin = $totalDTMF; +if ($totalDTMF) {print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";} +} + + + + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + + + +### you're call is very important to us, please stay on the line and you will be transferred to the next available agent \ No newline at end of file diff --git a/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer.agi b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer.agi new file mode 100644 index 00000000..4d840760 --- /dev/null +++ b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer.agi @@ -0,0 +1,651 @@ +#!/usr/bin/perl +# +# agi-VDAD_LO_closer.agi version 0.3 *DBI-version* +# Overflow Balanced - when a call comes in on this server the script looks for an agent +# on this server to send call to. If none available it looks for the next available +# agent on any other server on the network on the same campaign to send call to. +# +# runs when a call comes in from a VICIDIAL fronter. This script will +# send the calls out to the closers that are logged in. +# +# if there are no available agents, then it will check every second until an agent becomes available, +# if at the end of 360 seconds(default) it has not found an agent it will send the call to the specified Vmail +# box or hangup the call and mark it as dropped +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ;inbound VICIDIAL calls: +#exten => _90009.,1,Answer ; Answer the line +#exten => _90009.,2,AGI(agi-VDADcloser.agi,${EXTEN}-----START) +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 60504-1150 - Added drop second/message/exten options from inbound_group +# 60809-1056 - Changed to DBI by Marin Blu +# + +$V = 1; # set to 1 for verbose mode +$M = 1; # set to 1 for 2 line messages mode + +$DROP_TIME = 360; ### number of seconds to wait until you drop a waiting call + +### Make sure this file is in a path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $SQLdateBEGIN = $SQLdate; + +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ +if ($V) {print STDERR "Perl Environment Dump:\n";} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($V) {print STDERR "$i|$ARGV[$i]|\n";} + $i++; + } + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +if ($V) {print "no command line options set\n";} +} + +$|=1; +while() { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + ### allow for internal PRI transfer data string "90009*CL_uk3survy_*8301*10000123*universal***" + if ($extension =~ /^900\d\d\*/) + { + @EXT_vars = split(/\*/, $extension); + + $referring_extension = $EXT_vars[0]; # initial extension sent + $channel_group = $EXT_vars[1]; # name of the parked group + $inbound_number = $EXT_vars[2]; # extension to send call to after parsing + $parked_by = $EXT_vars[3]; # leadID + $park_extension = $EXT_vars[4]; # filename of the on-hold music file + $comment_d = $EXT_vars[5]; # N/A + $comment_e = $EXT_vars[6]; # N/A + + $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} + # JmmddhhmmssLLLLLLLLL + $JqueryCID = "J$CIDdate$PADlead_id"; + $callerid = $JqueryCID; + ### set the callerid to the filename of the audio for on-hold + print "SET CALLERID $JqueryCID\n"; + checkresult($result); + print STDERR "callerID changed: $JqueryCID\n"; + } +} + + if ($V) + { + + if ($V) {print STDERR "AGI Environment Dump:\n";} + foreach $i (sort keys %AGI) { + if ($V) {print STDERR " -- $i = $AGI{$i}\n";} + } + } + +$VDADcampaign=''; +$VDADphone=''; +$VDADphone_code=''; + +if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} + + +$CIDlead_id = $callerid; +$CIDlead_id = substr($CIDlead_id, 11, 9); +$CIDlead_id = ($CIDlead_id + 0); + +if ($V) {print STDERR "\nCALL RECEIVED IN FROM VDAD: $callerid $channel\n";} +if ($M) {print STDERR "+++++ VDCL START : |$unique_id|$channel|$extension|$type|$callerid|$CIDlead_id|$now_date\n";} + +if ($channel =~ /Local/i) +{ +if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} +exit; +} + + +if (!$DB_port) {$DB_port='3306';} + + my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + $cbc++; + } + $sthA->finish(); + +### Grab call parameters from vicidial_list table +$cbc=0; +$stmtA = "SELECT phone_number,phone_code,user FROM vicidial_list where lead_id='$CIDlead_id' limit 1;"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADcampaign = "$channel_group"; + $VDADphone = "$aryA[0]"; + $VDADphone_code = "$aryA[1]"; + $VDADlead_id = "$CIDlead_id"; + $VDADfronter = "$aryA[2]"; + $cbc++; + } + $sthA->finish(); + + +### Grab inbound_group values from the database +$cbc=0; +$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBdrop_call_seconds = "$aryA[0]"; + $DBdrop_message = "$aryA[1]"; + $DBdrop_exten = "$aryA[2]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBdrop_message) {$drop_message = $DBdrop_message;} + if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} + $cbc++; + } + $sthA->finish(); + + +### insert a LIVE record to the vicidial_auto_calls table +$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$CIDlead_id','$uniqueid','$callerid','$channel','$VDADphone_code','$VDADphone','$SQLdate','IN')"; +$affected_rows = $dbhA->do($stmtA); + +$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$CIDlead_id','$VDADcampaign','$SQLdate','$now_date_epoch','QUEUE','$VDADphone_code','$VDADphone','VDCL','N')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDCL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + +$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$CIDlead_id','$VDADcampaign','$SQLdate','$VDADphone_code','$VDADphone','$VDADfronter','VDXL')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDXL : |$VDADlead_id|$CIDlead_id|insert to vicidial_closer_log\n";} + + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; + if ($drop_timer < 360) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + 360); + } + } + + $cbc=0; + $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + + $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} + if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} + if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} + if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} + + + + $rec_countWAIT=0; + $cbc=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAIT < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $cbc++; + } + $sthA->finish(); + + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";} + + + $dbhA->disconnect(); + + print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADconf_exten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + } + else + { + print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + +################################################################################################### +### noone found locally available, now check for someone on another server to take the call + + $rec_countWAITrem=0; + $cbc=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip!='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAITrem = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAITrem < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$CIDlead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$server_ip' where status IN('CLOSER','READY') and server_ip!='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $VDADcampaign %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$affected_rows|update of vla table: $VDADcampaign|$server_ip\n|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and server_ip!='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $VDADserver_ip = "$aryA[3]"; + $cbc++; + } + $sthA->finish(); + + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$CIDlead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$CIDlead_id|$VDADuser\n";} + + + $dbhA->disconnect(); + + ### format the remote server dialstring to get the call to the overflow agent meetme room + $S='*'; + if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ ) + { + $a = leading_zero($1); + $b = leading_zero($2); + $c = leading_zero($3); + $d = leading_zero($4); + $VDADremDIALstr = "$a$S$b$S$c$S$d$S"; + } + $VDADremDIALstr .= "$VDADconf_exten"; + + print STDERR "\nexiting the VDAD app, transferring call to $VDADremDIALstr\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADremDIALstr\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + } + else + { + print STDERR "WWWWWWWW VDAD XFER REMOTE WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + + + + + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + +if ($hold_message_counter > 30) + { + $AGI->stream_file('generic_hold'); + $hold_message_counter = 0; + } + else {$hold_message_counter++;} +if ($hold_tone_counter > 3) + { + $AGI->stream_file('hold_tone'); + $hold_tone_counter = 0; + } + else {$hold_tone_counter++;} + +$drop_timer++; +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($drop_message=='Y') + { + $DROPexten = "$drop_exten"; + } + else + { + $cbc=0; + $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; + + $cbc++; + } + $sthA->finish(); + + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $dbhA->do($stmtA) or die "Couldn't execute query:\n"; + if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $VDADcampaign|$server_ip\n";} + + $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$CIDlead_id' order by start_epoch desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$CIDlead_id\n";} + + $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$CIDlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$CIDlead_id\n";} + +} + + + + $dbhA->disconnect(); + + + +exit; + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + # print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + +sub leading_zero($) { + $_ = $_[0]; + s/^(\d)$/0$1/; + s/^(\d\d)$/0$1/; + return $_; +} # End of the leading_zero() routine. diff --git a/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer_inbound.agi b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer_inbound.agi new file mode 100644 index 00000000..afd0f90f --- /dev/null +++ b/agc_1-X/trunk/DBI-scripts/agi-VDAD_LO_closer_inbound.agi @@ -0,0 +1,792 @@ +#!/usr/bin/perl +# +# agi-VDAD_LO_closer_inbound.agi version 0.4 *DBI-version* +# +# runs when a call comes in from an inbound call. This script will +# send the calls out to the closers that are logged in. +# ## THIS IS THE LOAD-BALANCED-OVERFLOW VERSION OF THE SCRIPT ## +# +# if there are no available agents on this server, it will check for available agents on other servers, +# then it will check every second until an agent becomes available, +# if at the end of 360 seconds(default) it has not found an agent it will hangup the call and mark it as dropped +# +# This version asks for a 4-digit pin number to be entered and passed on as the fronter value to the closer +# +# You need to put lines similar to those below in your extensions.conf file: +# +# ; 1. the full name of the IN GROUP to be used in vicidial for the inbound call +# ; 2. the phone number that was called, for the log entry +# ; 3. the callerID or lead_id of the person that called(usually overridden) +# ; 4. the park extension audio file name if used +# ; 5. the status of the call initially(usually not used) +# ; 6. the list_id to insert the new lead under if it is new (and callerID available) +# ; 7. the phone dialing code to insert with the new lead if new (and callerID available) +# +# ;inbound VICIDIAL calls: +#exten => 1234,1,Answer ; Answer the line +#exten => 1234,2,AGI(agi-VDAD_LO_closer_inbound.agi,CL_GALLERIA-----7274515134-----Closer-----park----------999-----1) +#exten => 1234,3,Hangup +# +# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# +# changes: +# 60504-1214 - Added drop second/message/exten options from inbound_group +# 60809-1056 - Changed to DBI by Marin Blu +# + +$V = 1; # set to 1 for verbose mode +$M = 1; # set to 1 for 2 line messages mode + +$DROP_TIME = 360; ### default number of seconds to wait until you drop a waiting call + +### Make sure this file is in a path or put the absolute path to it +require("/home/cron/AST_SERVER_conf.pl"); # local configuration file + +use DBI; +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; +$start_time=$now_date; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $SQLdateBEGIN = $SQLdate; + +$BDtarget = ($secX - 5); +($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget); +$Byear = ($Byear + 1900); +$Bmon++; +if ($Bmon < 10) {$Bmon = "0$Bmon";} +if ($Bmday < 10) {$Bmday = "0$Bmday";} +if ($Bhour < 10) {$Bhour = "0$Bhour";} +if ($Bmin < 10) {$Bmin = "0$Bmin";} +if ($Bsec < 10) {$Bsec = "0$Bsec";} + $BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec"; + + + +### begin parsing run-time options ### +if (length($ARGV[0])>1) +{ +if ($V) {print STDERR "Perl Environment Dump:\n";} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($V) {print STDERR "$i|$ARGV[$i]|\n";} + $i++; + } + + ### list of command-line array arguments: + @ARGV_vars = split(/-----/, $ARGV[0]); + + $channel_group = $ARGV_vars[0]; + $inbound_number = $ARGV_vars[1]; + $parked_by = $ARGV_vars[2]; + $park_extension = $ARGV_vars[3]; + $status = $ARGV_vars[4]; + $list_id = $ARGV_vars[5]; + $phone_code = $ARGV_vars[6]; + + if ($args =~ /--help/i) + { + print "allowed run time options:\n [-q] = quiet\n [-t] = test\n [-debug] = verbose debug messages\n\n"; + } + else + { + if ($args =~ /-V/i) + { + $V=1; + } + if ($args =~ /-debug/i) + { + $DG=1; + } + if ($args =~ /-dbAVS/i) + { + $DGA=1; + } + if ($args =~ /-q/i) + { + $q=1; + $Q=1; + } + if ($args =~ /-t/i) + { + $TEST=1; + $T=1; + } + } +} +else +{ +if ($V) {print "no command line options set\n";} +} + +$|=1; +while() { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $unique_id;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_type\:\s+(.*)$/) {$type = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} + + +# if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;} +# if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;} + if (length($callerid)<10) {$callerid = $parked_by;} + if (length($pin)>0) {$callerid = $pin;} + + $phone_number=''; + + ### allow for external callerid to be collected +# if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/) +# { +# @EXT_vars = split(/\*/, $extension); +# +# $referring_extension = $EXT_vars[0]; # initial extension sent +# $channel_group = $EXT_vars[1]; # name of the parked group +# $inbound_number = $EXT_vars[2]; # extension to send call to after parsing +# $parked_by = $EXT_vars[3]; # leadID +# $park_extension = $EXT_vars[4]; # filename of the on-hold music file +# $comment_d = $EXT_vars[5]; # N/A +# $comment_e = $EXT_vars[6]; # N/A +# +# $PADlead_id = sprintf("%09s", $parked_by); while (length($PADlead_id) > 9) {chop($PADlead_id);} +# # JmmddhhmmssLLLLLLLLL +# $JqueryCID = "J$CIDdate$PADlead_id"; +# $callerid = $JqueryCID; +# ### set the callerid to the filename of the audio for on-hold +# print "SET CALLERID $JqueryCID\n"; +# checkresult($result); +# print STDERR "callerID changed: $JqueryCID\n"; +# } +} + + if ($V) + { + + if ($V) {print STDERR "AGI Environment Dump:\n";} + foreach $i (sort keys %AGI) { + if ($V) {print STDERR " -- $i = $AGI{$i}\n";} + } + } + + +$AGI->stream_file('beep'); + + if ($V) {print STDERR "\nINBOUND CALL VDCL STARTED\n";} + +&enter_pin_number; + +$fronter = $pin; + +if ($M) {print STDERR "+++++ INBOUND CALL VDCL STARTED : |$unique_id|$channel_group|$channel|$extension|$type|$callerid-$pin|$now_date\n";} + +$VDADphone=''; +$VDADphone_code=''; + +if ($V) {print STDERR "AGI Environment Dump: |$unique_id|$channel|$extension|$type|$callerid|\n";} + + +if ($V) {print STDERR "\nINBOUND CALL RECEIVED IN FROM VDCL: $callerid $channel\n";} +if ($M) {print STDERR "+++++ INBOUND VDCL START : |$unique_id|$channel|$extension|$type|$now_date\n";} + +if ($channel =~ /Local/i) +{ +if ($M) {print STDERR "+++++ VDCL START LOCAL CHANNEL: EXITING\n";} +exit; +} + + +if (!$DB_port) {$DB_port='3306';} + + my $dbhA = DBI->connect("DBI:mysql:$DB_database:$DB_server:$DB_port", "$DB_user", "$DB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + +### Grab Server values from the database +$cbc=0; +$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$server_ip';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $DBvoicemail_dump_exten = "$aryA[0]"; + $DBext_context = "$aryA[1]"; + $DBanswer_transfer_agent = "$aryA[2]"; + $DBSERVER_GMT = "$aryA[3]"; + $DBasterisk_version = "$aryA[4]"; + $DBmax_vicidial_trunks = "$aryA[5]"; + if ($DBvoicemail_dump_exten) {$voicemail_dump_exten = $DBvoicemail_dump_exten;} + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBanswer_transfer_agent) {$answer_transfer_agent = $DBanswer_transfer_agent;} + if ($DBSERVER_GMT) {$SERVER_GMT = $DBSERVER_GMT;} + if ($DBasterisk_version) {$AST_ver = $DBasterisk_version;} + if ($DBmax_vicidial_trunks) {$max_vicidial_trunks = $DBmax_vicidial_trunks;} + $cbc++; + } + $sthA->finish(); + +### insert a record into the vicidial_list table +$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now) values('$SQLdate','$tsSQLdate','INBND','$fronter','$channel_group','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00');"; +$affected_rows = $dbhA->do($stmtA); + $cbc=0; + $stmtA = "select LAST_INSERT_ID() LIMIT 1;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $insert_lead_id = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + +$new_lead_id = $insert_lead_id; +if($M){print STDERR "\n|$stmtA|$new_lead_id|\n";} + + $PADlead_id = sprintf("%09s", $new_lead_id); while (length($PADlead_id) > 9) {chop($PADlead_id);} + # YmmddhhmmssLLLLLLLLL + $YqueryCID = "Y$CIDdate$PADlead_id"; + $callerid = $YqueryCID; + ### set the callerid + print "SET CALLERID $YqueryCID\n"; + checkresult($result); + print STDERR "callerID changed: $YqueryCID\n"; + +### Grab inbound_group values from the database +$cbc=0; +$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $DBdrop_call_seconds = "$aryA[0]"; + $DBdrop_message = "$aryA[1]"; + $DBdrop_exten = "$aryA[2]"; + if ($DBdrop_call_seconds) {$DROP_TIME = $DBdrop_call_seconds;} + if ($DBdrop_message) {$drop_message = $DBdrop_message;} + if ($DBdrop_exten) {$drop_exten = $DBdrop_exten;} + $cbc++; + } + $sthA->finish(); + + + +### insert a LIVE record to the vicidial_auto_calls table +$stmtA = "INSERT INTO vicidial_auto_calls values('','$server_ip','$channel_group','LIVE','$new_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN')"; +$affected_rows = $dbhA->do($stmtA); +if($M){print STDERR "\n|$stmtA|\n";} + + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')"; + if($M){print STDERR "\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD : |$new_lead_id|$fronter|insert to vicidial_log: $uniqueid\n";} + +$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDCL : |$new_lead_id|insert to vicidial_closer_log\n";} + +$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$new_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')"; + if($M){print STDERR "\n|$stmtA|\n";} +$affected_rows = $dbhA->do($stmtA); +if ($M) {print STDERR "-- VDXL : |$new_lead_id|insert to vicidial_closer_log\n";} + +$VDADlead_id = $new_lead_id; + +$drop_timer=0; +$drop_seconds=0; +$hold_message_counter=25; +$hold_tone_counter=0; + +while ($drop_timer <= $DROP_TIME) +{ +$channel_status = $AGI->channel_status("$channel"); +if ($channel_status < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN...\n"; + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + + $channel_status_DC = $AGI->channel_status("$channel"); + + if ($channel_status_DC < 1) + { + print STDERR "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer\n"; + if ($drop_timer < 360) {$drop_seconds = $drop_timer;} + $drop_timer = ($drop_timer + 360); + } + } + + $cbc=0; + $stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';"; + + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $CAMP_callorder = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + $agent_call_order='order by last_call_finish'; + if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';} + if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';} + if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';} + if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';} + + $rec_countWAIT=0; + $cbc=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAIT = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAIT < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$new_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|$server_ip\n";} + # if ($M) {print STDERR "|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + + $cbc++; + } + $sthA->finish(); + } + else + { + print STDERR "NNNNNNNNNN No agent record found!!!\n"; + } + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$new_lead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$new_lead_id|$VDADuser\n";} + + $stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$new_lead_id' order by call_date desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- closer log : |$affected_rows|update of vcl table: $new_lead_id\n|$stmtA|\n";} + + $dbhA->disconnect(); + + print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADconf_exten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + else + { + print STDERR "WWWWWWWW VDAD XFER WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + +################################################################################################### +### noone found locally available, now check for someone on another server to take the call + $cbc=0; + $rec_countWAITrem=0; + $stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip!='$server_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + $rec_countWAITrem = "$aryA[0]"; + $cbc++; + } + $sthA->finish(); + + if ($rec_countWAITrem < 1) + { + $stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$new_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$server_ip' where status IN('CLOSER','READY') and server_ip!='$server_ip' and campaign_id LIKE \"%CLOSER%\" and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + my $affected_rows = $dbhA->get_affected_rows_length; + if ($M) {print STDERR "-- VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|$server_ip\n";} + # if ($M) {print STDERR "|$stmtA|\n";} + if ($affected_rows > 0) + { + $cbc=0; + $stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and server_ip!='$server_ip' and campaign_id LIKE \"%CLOSER%\" and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + @aryA = $sthA->fetchrow_array; + + $VDADconf_exten = "$aryA[0]"; + $VDADuser = "$aryA[1]"; + $VDADextension = "$aryA[2]"; + $VDADserver_ip = "$aryA[3]"; + + $cbc++; + } + $sthA->finish(); + } + else + { + print STDERR "NNNNNNNNNN No agent record found!!!\n"; + } + $stmtA = "UPDATE vicidial_auto_calls set status='CLOSER' where callerid='$callerid';"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL XFER : |$affected_rows|update of vac table: $callerid\n|$stmtA|\n";} + + $stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$new_lead_id' order by call_date desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDXL vicidial_xfer_log update: |$affected_rows|$new_lead_id|$VDADuser\n";} + + $stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$new_lead_id' order by call_date desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- closer log : |$affected_rows|update of vcl table: $new_lead_id\n|$stmtA|\n";} + + $dbhA->disconnect(); + + ### format the remote server dialstring to get the call to the overflow agent meetme room + $S='*'; + if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ ) + { + $a = leading_zero($1); + $b = leading_zero($2); + $c = leading_zero($3); + $d = leading_zero($4); + $VDADremDIALstr = "$a$S$b$S$c$S$d$S"; + } + $VDADremDIALstr .= "$VDADconf_exten"; + + print STDERR "\nexiting the VDAD app, transferring call to $VDADconf_exten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $VDADremDIALstr\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$Fhour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + print STDERR "\nXXXXXXXXXX VDAD transferred: start|stop $start_time|$now_date\n"; + + exit; + } + else + { + print STDERR "WWWWWWWW VDAD REMOTE XFER WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|\n"; + } + + + + ### sleep for 99 hundredths of a second + usleep(1*990*1000); + +if ($hold_message_counter > 30) + { + $AGI->stream_file('generic_hold'); + $hold_message_counter = 0; + } + else {$hold_message_counter++;} +if ($hold_tone_counter > 3) + { + $AGI->stream_file('hold_tone'); + $hold_tone_counter = 0; + } + else {$hold_tone_counter++;} + +$drop_timer++; +} + + +if ($drop_timer >= $DROP_TIME) +{ +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$Fhour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + $CIDdate = "$mon$mday$hour$min$sec"; + $tsSQLdate = "$year$mon$mday$hour$min$sec"; + $SQLdate = "$year-$mon-$mday $hour:$min:$sec"; + $VDADvoicemail_ext = ''; + +$DROPexten = ''; +if ($drop_seconds < 1) + { + $drop_seconds = $DROP_TIME; + + if ($drop_message=='Y') + { + $DROPexten = "$drop_exten"; + } + else + { + $cbc=0; + $stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + while ($sthArows > $cbc) + { + $VDADvoicemail_ext = "$aryA[0]"; + $VDADvoicemail_ext =~ s/\D//gi; + $DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext"; + $cbc++; + } + $sthA->finish(); + } + } + + + ### use STDOUT to send call to proper DROP location + $VHqueryCID = "VH$CIDdate$VDADconf_exten"; + + if (length($DROPexten)>0) + { ### if DROP extension is defined then send the dropped call there instead of hangup + print STDERR "\nexiting the VDAD app, transferring call to $DROPexten\n"; + print "SET CONTEXT $ext_context\n"; + checkresult($result); + print "SET EXTENSION $DROPexten\n"; + checkresult($result); + print "SET PRIORITY 1\n"; + checkresult($result); + } + else + { + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')"; + $affected_rows = $dbhA->do($stmtA) or die "Couldn't execute query:\n"; + if ($M) {print STDERR "-- VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager\n";} + } + + $stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$server_ip' order by call_time desc limit 1;"; + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vac record deleted: |$affected_rows| $channel_group|$server_ip\n";} + +# $stmtA = "UPDATE vicidial_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where uniqueid = '$uniqueid';"; +# if($M){print STDERR "\n\n|$stmtA|\n";} +# $dbhA->query("$stmtA"); +# my $affected_rows = $dbhA->get_affected_rows_length; +# if ($M) {print STDERR "-- VDCL vicidial_log update: |$affected_rows|$uniqueid\n";} + + $stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds' where lead_id = '$new_lead_id' order by start_epoch desc limit 1;"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_closer_log update: |$affected_rows|$new_lead_id\n";} + + $stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$new_lead_id';"; + if($M){print STDERR "\n\n|$stmtA|\n";} + my $affected_rows = $dbhA->do($stmtA); + if ($M) {print STDERR "-- VDCL vicidial_list update: |$affected_rows|$new_lead_id\n";} + +} + + + + $dbhA->disconnect(); + + + + +exit; + +sub enter_pin_number +{ +# please enter the pin number followed by the pound key + +$digit=''; +undef $digit; +$interrupt_digit=''; +undef $interrupt_digit; + +$interrupt_digit = $AGI->stream_file('four_digit_id','123456789'); + + print STDERR "interrupt_digit |$interrupt_digit|\n"; + +$digits_being_entered=1; +$totalDTMF=''; +if ($interrupt_digit > 1) + { + if ($interrupt_digit == 48) {$interrupt_digit=0;} + if ($interrupt_digit == 49) {$interrupt_digit=1;} + if ($interrupt_digit == 50) {$interrupt_digit=2;} + if ($interrupt_digit == 51) {$interrupt_digit=3;} + if ($interrupt_digit == 52) {$interrupt_digit=4;} + if ($interrupt_digit == 53) {$interrupt_digit=5;} + if ($interrupt_digit == 54) {$interrupt_digit=6;} + if ($interrupt_digit == 55) {$interrupt_digit=7;} + if ($interrupt_digit == 56) {$interrupt_digit=8;} + if ($interrupt_digit == 57) {$interrupt_digit=9;} + + $totalDTMF=$interrupt_digit; + } + +$digit_loop_counter=0; +#while ( ($digits_being_entered) && ($digit_loop_counter < 20) ) +# { +# $digit = chr($AGI->wait_for_digit('30000')); # wait 30 seconds for input or until the pound key is pressed +# if ($digit =~ /\d/) +# { +# $totalDTMF = "$totalDTMF$digit"; +# print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n"; +# $AGI->say_digits("$digit"); +# undef $digit; +# } +# else +# { +# $digits_being_entered=0; +# } +# +# $digit_loop_counter++; +# } + +while ( ($digit_loop_counter < 4) ) + { + $digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed + if ($digit =~ /\d/) + { + $totalDTMF = "$totalDTMF$digit"; + print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n"; +# $AGI->say_digits("$digit"); + undef $digit; + } + else + { + $digit_loop_counter=4; + } + + $digit_loop_counter++; + } + +$totalDTMF =~ s/\D//gi; +$pin = $totalDTMF; +if ($totalDTMF) {print STDERR "digit |$digit| TotalDTMF |$totalDTMF|\n";} +} + + + + +sub checkresult { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) { + # print STDERR "FAIL ($res)\n"; + $fail++; + } else { + # print STDERR "PASS ($1)\n"; + $pass++; + } + } else { + print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } +} + + + +### you're call is very important to us, please stay on the line and you will be transferred to the next available agent \ No newline at end of file