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Added recording ability for Remote Agents

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Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-25 03:52:14 +00:00
parent 35619e7dea
commit 9779c2ad54
13 changed files with 401 additions and 26 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+73 -3
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@@ -146,6 +146,7 @@
# 101219-2110 - Added call time overflow
# 110224-1735 - Added compatibility with QM phone environment logging
# 110303-2338 - Added on-hook agent compatibility and rewrote a few sections
# 110324-2330 - Added recording of remote agent calls, per in-group and campaign recording settings
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -587,7 +588,7 @@ $sthA->finish();
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time FROM vicidial_inbound_groups where group_id = '$channel_group';";
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -669,7 +670,8 @@ if ($sthArows > 0)
$eht_minimum_prompt_no_block = $aryA[64];
$eht_minimum_prompt_seconds = $aryA[65];
$on_hook_ring_time = $aryA[66];
$ingroup_recording_override = $aryA[67];
$campaign_rec_filename = $aryA[68];
$custom_call_id='';
if ($uniqueid_status_display =~ /ENABLED/)
{$custom_call_id = "$uniqueid";}
@@ -2392,6 +2394,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
### BEGIN REMOTE AGENT SECTION
if ( ($VDADextension =~ /^R\//) && (length($AGENTextension) < 2) )
{
$extension_campaign_id='';
### set the callerid to the ACQS value(calleridname)
## use these two lines for Asterisk 1.2 tree
$newcallerid = "\"$callerid <$phone_number>\"";
@@ -2408,7 +2411,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
if (length($ra_user) > 0)
{
$extension_group='';
$stmtA = "SELECT extension_group,extension_group_order FROM vicidial_remote_agents where user_start='$ra_user';";
$stmtA = "SELECT extension_group,extension_group_order,campaign_id FROM vicidial_remote_agents where user_start='$ra_user';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -2418,6 +2421,7 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
@aryA = $sthA->fetchrow_array;
$extension_group = $aryA[0];
$extension_group_order = $aryA[1];
$extension_campaign_id = $aryA[2];
}
$sthA->finish();
if ( (length($extension_group) > 0) and ($extension_group !~ /^NONE/) )
@@ -2466,6 +2470,72 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
$RALaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01138'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$phone_number\>\n|$stmtA|"; &agi_output;}
if ( (length($extension_campaign_id) > 0) && ($ingroup_recording_override =~ /DISABLED/) )
{
$stmtA = "SELECT campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id='$extension_campaign_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01134'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$ingroup_recording_override = $aryA[0];
$campaign_rec_filename = $aryA[1];
}
$sthA->finish();
}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($ingroup_recording_override =~ /ALLCALLS|ALLFORCE/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$insert_lead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
}
$sthA->finish();
# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
$campaign_rec_filename =~ s/CUSTPHONE/$phone_number/gi;
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
$campaign_rec_filename =~ s/LEADID/$insert_lead_id/gi;
$campaign_rec_filename =~ s/\"|\'//gi;
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$phone_number','$now_date','$now_date_epoch','0','$campaign_rec_filename','$insert_lead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
### END REMOTE AGENT SECTION
else