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Added recording ability for Remote Agents

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Added logged-in-user displayed in admin pages
Added the PDROP status for outbound auto-dial
Changed some logging of calls when using CPD

git-svn-id: svn://192.168.202.10@1629 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-03-25 03:52:14 +00:00
parent 35619e7dea
commit 9779c2ad54
13 changed files with 401 additions and 26 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi
+109 -3
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@@ -82,6 +82,7 @@
# 110213-0008 - Added scheduled callbacks custom statuses compatibility
# 110224-1733 - Added compatibility with QM phone environment logging
# 110303-2316 - Added condition that would not allow calls to be sent to agent with ringing inbound call
# 110324-2326 - Added recording of remote agent calls, per in-group and campaign recording settings
#
$script = 'agi-VDAD_ALL_outbound.agi';
@@ -98,6 +99,7 @@ $US='_';
# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
@@ -113,6 +115,8 @@ $start_time=$now_date;
$CIDdate = "$mon$mday$hour$min$sec";
$tsSQLdate = "$year$mon$mday$hour$min$sec";
$filedate = "$US$year-$mon-$mday$US$hour$min$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
$SQLdateBEGIN = $SQLdate;
@@ -374,8 +378,8 @@ if ($dialplan_duplicate_count > 0)
### Grab call parameters from vicidial_auto_calls table
$stmtA = "UPDATE vicidial_auto_calls set uniqueid='$unique_id', channel='$channel',status='LIVE',stage='LIVE-0' where callerid='$callerid' order by call_time desc limit 1;";
$VDACaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01004'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
$dbhP=$dbhA; $mysql_count='01004'; $MEL_aff_rows=$VDACaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDAD : |$VDACaffected_rows|update of vac table: $callerid\n|$stmtA|"; &agi_output;}
if ($VDACaffected_rows < 1)
{
if ($AGILOG) {$agi_string = "-- NO VDAC FOUND!!!!!: $callerid"; &agi_output;}
@@ -471,7 +475,7 @@ if ($VDACaffected_rows > 0)
$sthA->finish();
### Grab campaign values from the database
$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group,use_internal_dnc,use_campaign_dnc,cpd_amd_action,am_message_exten,three_way_call_cid,campaign_cid,survey_first_audio_file,survey_opt_in_audio_file,survey_ni_audio_file,survey_third_audio_file,survey_fourth_audio_file,extension_appended_cidname,queue_priority,closer_campaigns,queuemetrics_phone_environment FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
$stmtA = "SELECT drop_call_seconds,drop_action,safe_harbor_exten,concurrent_transfers,next_agent_call,voicemail_ext,drop_inbound_group,use_internal_dnc,use_campaign_dnc,cpd_amd_action,am_message_exten,three_way_call_cid,campaign_cid,survey_first_audio_file,survey_opt_in_audio_file,survey_ni_audio_file,survey_third_audio_file,survey_fourth_audio_file,extension_appended_cidname,queue_priority,closer_campaigns,queuemetrics_phone_environment,campaign_recording,campaign_rec_filename FROM vicidial_campaigns where campaign_id = '$VDADcampaign';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -504,6 +508,8 @@ if ($VDACaffected_rows > 0)
$VDADqueue_priority = $aryA[19];
$closer_campaigns = $aryA[20];
$queuemetrics_phone_environment = $aryA[21];
$campaign_recording = $aryA[22];
$campaign_rec_filename = $aryA[23];
if (length($closer_campaigns) > 2)
{
$closer_campaigns =~ s/^ | -$//gi;
@@ -1751,6 +1757,56 @@ while ($drop_timer <= $DROP_TIME)
$RALaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01064'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
}
$sthA->finish();
# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
$campaign_rec_filename =~ s/\"|\'//gi;
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
### END REMOTE AGENT SECTION
else
@@ -2140,6 +2196,56 @@ while ($drop_timer <= $DROP_TIME)
$RALaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01065'; $MEL_aff_rows=$RALaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE EXTEN LOG : |$RALaffected_rows|CID changed: \"$callerid\" \<$VDADphone\>\n|$stmtA|"; &agi_output;}
### if recording is enabled then start recording on this call before sending to a remote agent
if ($campaign_recording =~ /ALLCALLS|ALLFORCE/)
{
$stmtA = "SELECT vendor_lead_code FROM vicidial_list where lead_id='$CIDlead_id';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$sthArows; &mysql_error_logging;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vendor_lead_code = $aryA[0];
}
$sthA->finish();
# get date/time
($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
$year = ($year + 1900);
$Tyear = ($year - 2000);
$mon++;
if ($mon < 10) {$mon = "0$mon";}
if ($mday < 10) {$mday = "0$mday";}
if ($hour < 10) {$hour = "0$hour";}
if ($min < 10) {$min = "0$min";}
if ($sec < 10) {$sec = "0$sec";}
$now_date_epoch = time();
$now_date = "$year-$mon-$mday $hour:$min:$sec";
$recdate = "$year$mon$mday-$hour$min$sec";
$tinydate = "$Tyear$mon$mday$hour$min$sec";
$campaign_rec_filename =~ s/CAMPAIGN/$VDADcampaign/gi;
$campaign_rec_filename =~ s/CUSTPHONE/$VDADphone/gi;
$campaign_rec_filename =~ s/FULLDATE/$recdate/gi;
$campaign_rec_filename =~ s/TINYDATE/$tinydate/gi;
$campaign_rec_filename =~ s/EPOCH/$now_date_epoch/gi;
$campaign_rec_filename =~ s/AGENT/$VDADuser/gi;
$campaign_rec_filename =~ s/VENDORLEADCODE/$vendor_lead_code/gi;
$campaign_rec_filename =~ s/LEADID/$CIDlead_id/gi;
$campaign_rec_filename =~ s/\"|\'//gi;
$AGI->exec("Monitor wav|/var/spool/asterisk/monitor/MIX/$campaign_rec_filename");
### insert record into recording_log table ###
$stmtA = "INSERT INTO recording_log (channel,server_ip,extension,start_time,start_epoch,length_in_sec,filename,lead_id,user,location,vicidial_id) values('$channel','$VARserver_ip','$VDADphone','$now_date','$now_date_epoch','0','$campaign_rec_filename','$CIDlead_id','$VDADuser','$campaign_rec_filename','$uniqueid');";
$RLRAaffected_rows = $dbhA->do($stmtA);
$dbhP=$dbhA; $mysql_count='01XXX'; $MEL_aff_rows=$RLRAaffected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- REMOTE RECORDING STARTED : |$RLRAaffected_rows|$campaign_rec_filename|$stmtA|"; &agi_output;}
}
}
### END REMOTE AGENT SECTION
else