From 97e50e559bd8507100297909e72c9e3363c09a72 Mon Sep 17 00:00:00 2001
From: mattf <mattf@3d104415-ff17-0410-8863-d5cf3c621b8a>
Date: Tue, 28 Aug 2007 17:20:01 +0000
Subject: [PATCH] added agi-VDAD_ALL_inbound.agi script to consolidate all 9
 inbound scripts into 1

git-svn-id: svn://192.168.202.10@673 3d104415-ff17-0410-8863-d5cf3c621b8a
---
 agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi    | 889 ++++++++++++++++++
 agc_2-X/trunk/docs/INBOUND-CLOSER_PROCESS.txt |   6 +-
 agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt  |   8 +-
 3 files changed, 897 insertions(+), 6 deletions(-)
 create mode 100644 agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi

diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
new file mode 100644
index 00000000..17e656a7
--- /dev/null
+++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
@@ -0,0 +1,889 @@
+#!/usr/bin/perl
+#
+# agi-VDAD_ALL_inbound.agi version 0.1   *DBI-version*
+# 
+# runs when a call comes in from an inbound call. This script will 
+# send the calls out to the closers that are logged in.
+# ## THIS SCRIPT CONSOLIDATES NINE SEPARATE VDAD closer inbound SCRIPTS ##
+# 
+#
+# You need to put lines similar to those below in your extensions.conf file:
+# ; Below are the parameters needed for the script to be run properly
+# ; 1. the method of call handling for the script:
+# ; 	- CID - 	CID received, add record with phone number
+# ; 	- CIDLOOKUP - 	Lookup CID to find record in whole system
+# ; 	- CIDLOOKUPRL -	Restrict lookup to one list
+# ; 	- ANI - 	ANI received, add record with phone number
+# ; 	- ANILOOKUP - 	Lookup ANI to find record in whole system
+# ; 	- ANILOOKUPRL -	Restrict lookup to one list
+# ; 	- 3DIGITID - 	Enter 3 digit code to go to agent
+# ; 	- 4DIGITID - 	Enter 4 digit code to go to agent
+# ; 	- 5DIGITID - 	Enter 5 digit code to go to agent
+# ; 	- 10DIGITID - 	Enter 10 digit code to go to agent
+# ; 2. the method of searching for an available agent:
+# ; 	- LO - Load Balance Overflow only (priority to home server)
+# ; 	- LB - <default> Load Balance total system
+# ; 	- SO - Home server only
+# ; 3. the full name of the IN GROUP to be used in vicidial for the inbound call
+# ; 4. the phone number that was called, for the log entry
+# ; 5. the callerID or lead_id of the person that called(usually overridden)
+# ; 6. the park extension audio file name if used
+# ; 7. the status of the call initially(usually not used)
+# ; 8. the list_id to insert the new lead under if it is new (and CID/ANI available)
+# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
+#
+# ;inbound VICIDIAL calls:
+#exten => 1234,1,Answer                  ; Answer the line
+#exten => 1234,2,AGI(agi-VDAD_ALL_inbound.agi,CID-----LB-----CL_GALLERIA-----7274515134-----Closer-----park----------999-----1)
+#exten => 1234,3,Hangup
+#
+# Copyright (C) 2007  Matt Florell <vicidial@gmail.com>    LICENSE: GPLv2
+#
+# changes:
+# 70828-0924 - First Build
+#
+
+$script = 'agi-VDAD_ALL_inbound.agi';
+
+$DROP_TIME = 360;	### default number of seconds to wait until you drop a waiting call
+
+
+($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
+$year = ($year + 1900);
+$mon++;
+if ($mon < 10) {$mon = "0$mon";}
+if ($mday < 10) {$mday = "0$mday";}
+if ($hour < 10) {$Fhour = "0$hour";}
+if ($min < 10) {$min = "0$min";}
+if ($sec < 10) {$sec = "0$sec";}
+
+$now_date_epoch = time();
+$now_date = "$year-$mon-$mday $hour:$min:$sec";
+$start_time=$now_date;
+	$CIDdate = "$mon$mday$hour$min$sec";
+	$tsSQLdate = "$year$mon$mday$hour$min$sec";
+	$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
+	$SQLdateBEGIN = $SQLdate;
+
+$BDtarget = ($secX - 5);
+($Bsec,$Bmin,$Bhour,$Bmday,$Bmon,$Byear,$Bwday,$Byday,$Bisdst) = localtime($BDtarget);
+$Byear = ($Byear + 1900);
+$Bmon++;
+if ($Bmon < 10) {$Bmon = "0$Bmon";}
+if ($Bmday < 10) {$Bmday = "0$Bmday";}
+if ($Bhour < 10) {$Bhour = "0$Bhour";}
+if ($Bmin < 10) {$Bmin = "0$Bmin";}
+if ($Bsec < 10) {$Bsec = "0$Bsec";}
+	$BDtsSQLdate = "$Byear$Bmon$Bmday$Bhour$Bmin$Bsec";
+
+# default path to astguiclient configuration file:
+$PATHconf =		'/etc/astguiclient.conf';
+
+open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
+@conf = <conf>;
+close(conf);
+$i=0;
+foreach(@conf)
+	{
+	$line = $conf[$i];
+	$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
+	if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
+		{$PATHhome = $line;   $PATHhome =~ s/.*=//gi;}
+	if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
+		{$PATHlogs = $line;   $PATHlogs =~ s/.*=//gi;}
+	if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
+		{$PATHagi = $line;   $PATHagi =~ s/.*=//gi;}
+	if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
+		{$PATHweb = $line;   $PATHweb =~ s/.*=//gi;}
+	if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
+		{$PATHsounds = $line;   $PATHsounds =~ s/.*=//gi;}
+	if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
+		{$PATHmonitor = $line;   $PATHmonitor =~ s/.*=//gi;}
+	if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
+		{$VARserver_ip = $line;   $VARserver_ip =~ s/.*=//gi;}
+	if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
+		{$VARDB_server = $line;   $VARDB_server =~ s/.*=//gi;}
+	if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
+		{$VARDB_database = $line;   $VARDB_database =~ s/.*=//gi;}
+	if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
+		{$VARDB_user = $line;   $VARDB_user =~ s/.*=//gi;}
+	if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
+		{$VARDB_pass = $line;   $VARDB_pass =~ s/.*=//gi;}
+	if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
+		{$VARDB_port = $line;   $VARDB_port =~ s/.*=//gi;}
+	$i++;
+	}
+
+if (!$VARDB_port) {$VARDB_port='3306';}
+if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
+
+use DBI;
+use Time::HiRes ('gettimeofday','usleep','sleep');  # necessary to have perl sleep command of less than one second
+use Asterisk::AGI;
+$AGI = new Asterisk::AGI;
+
+$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
+    or die "Couldn't connect to database: " . DBI->errstr;
+
+### Grab Server values from the database
+$stmtA = "SELECT agi_output FROM servers where server_ip = '$VARserver_ip';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+$rec_count=0;
+while ($sthArows > $rec_count)
+	{
+	$AGILOG = '0';
+	 @aryA = $sthA->fetchrow_array;
+		$DBagi_output =			"$aryA[0]";
+		if ($DBagi_output =~ /STDERR/)	{$AGILOG = '1';}
+		if ($DBagi_output =~ /FILE/)	{$AGILOG = '2';}
+		if ($DBagi_output =~ /BOTH/)	{$AGILOG = '3';}
+	 $rec_count++;
+	}
+$sthA->finish();
+
+
+### begin parsing run-time options ###
+if (length($ARGV[0])>1)
+{
+	if ($AGILOG) {$agi_string = "Perl Environment Dump:";   &agi_output;}
+	$i=0;
+	while ($#ARGV >= $i)
+	{
+	$args = "$args $ARGV[$i]";
+	if ($AGILOG) {$agi_string = "$i|$ARGV[$i]";   &agi_output;}
+	$i++;
+	}
+	
+	### list of command-line array arguments:
+	@ARGV_vars = split(/-----/, $ARGV[0]);
+
+	$call_handle_method = 	$ARGV_vars[0];
+	$agent_search_method = 	$ARGV_vars[1];
+	$channel_group = 		$ARGV_vars[2];
+	$inbound_number = 		$ARGV_vars[3];
+	$parked_by = 			$ARGV_vars[4];
+	$park_extension = 		$ARGV_vars[5];
+	$status = 				$ARGV_vars[6];
+	$list_id = 				$ARGV_vars[7];
+	$phone_code = 			$ARGV_vars[8];
+}
+
+$|=1;
+while(<STDIN>) {
+	chomp;
+	last unless length($_);
+	if ($AGILOG)
+	{
+		if (/^agi_(\w+)\:\s+(.*)$/)
+		{
+			$AGI{$1} = $2;
+		}
+	}
+
+	if (/^agi_uniqueid\:\s+(.*)$/)		{$unique_id = $1; $uniqueid = $unique_id;}
+	if (/^agi_channel\:\s+(.*)$/)		{$channel = $1;}
+	if (/^agi_extension\:\s+(.*)$/)		{$extension = $1;}
+	if (/^agi_type\:\s+(.*)$/)		{$type = $1;}
+	if (/^agi_callerid\:\s+(.*)$/)		{$callerid = $1;}
+	if (/^agi_calleridname\:\s+(.*)$/)	{$calleridname = $1;}
+
+	if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) )
+		{
+		$calleridname = $callerid;
+		$calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi;
+		$calleridname =~ s/\"|\" //gi;
+		}
+
+		$callerid =~ s/\D//gi;
+		$calleridname =~ s/unknown//gi;
+	if ( (!$callerid) or ($callerid =~ /unknown/) )
+		{$callerid = $calleridname;}
+
+if ($call_handle_method =~ /^CID/)
+{
+	if (length($callerid)>0) {$phone_number = $callerid;}
+	   else {$phone_number = '';}
+	if (length($calleridname)>0) {$VLcomments = $calleridname;}
+	   else {$VLcomments = '';}
+}
+
+#	if ($channel =~ /^SIP/) {$channel =~ s/-.*//gi;}
+#	if ($channel =~ /^Zap\//) {$channel =~ s/-\d$//gi;}
+	if (length($callerid)<10) {$callerid = $parked_by;}
+	if (length($pin)>0) {$callerid = $pin;}
+
+	$phone_number='';
+
+if ($call_handle_method =~ /^ANI/)
+{
+	### allow for external ANI to be collected on older RBS T1 circuits
+	if ($extension =~ /\*\d\d\d\d\d\d\d\d\d\d\*/)
+		{
+		@EXT_vars = split(/\*/, $extension);
+		$phone_number =	$EXT_vars[1];
+		if ($AGILOG) {$agi_string = "ANI found: |$phone_number|";   &agi_output;}
+		}
+}
+
+foreach $i (sort keys %AGI) 
+{
+	if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}";   &agi_output;}
+}
+
+if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|";   &agi_output;}
+
+
+$AGI->stream_file('beep');
+
+if ($call_handle_method =~ /DIGITID$/)
+{
+	&enter_pin_number;
+}
+
+if (length($pin) < 1) {$pin=$inbound_number;}
+
+$fronter = $pin;
+
+if ($AGILOG) {$agi_string = "+++++ INBOUND CALL VDCL STARTED : |$channel_group|$callerid-$pin|$now_date";   &agi_output;}
+
+$VDADphone='';
+$VDADphone_code='';
+
+if ($channel =~ /Local/i)
+{
+	if ($AGILOG) {$agi_string = "+++++ VDAD START LOCAL CHANNEL: EXITING- $priority";   &agi_output;}
+	exit;
+}
+
+### Grab Server values from the database
+$cbc=0;
+$stmtA = "SELECT voicemail_dump_exten,ext_context,answer_transfer_agent,local_gmt,asterisk_version,max_vicidial_trunks FROM servers where server_ip = '$VARserver_ip';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+while ($sthArows > $cbc)
+	{
+	@aryA = $sthA->fetchrow_array;
+	
+	$DBvoicemail_dump_exten	= "$aryA[0]";
+	$DBext_context		= "$aryA[1]";
+	$DBanswer_transfer_agent	= "$aryA[2]";
+	$DBSERVER_GMT		= "$aryA[3]";
+	$DBasterisk_version	= "$aryA[4]";
+	$DBmax_vicidial_trunks	= "$aryA[5]";
+	if ($DBvoicemail_dump_exten)	{$voicemail_dump_exten = $DBvoicemail_dump_exten;}
+	if ($DBext_context)		{$ext_context = $DBext_context;}
+	if ($DBanswer_transfer_agent)	{$answer_transfer_agent = $DBanswer_transfer_agent;}
+	if ($DBSERVER_GMT)		{$SERVER_GMT = $DBSERVER_GMT;}
+	if ($DBasterisk_version)	{$AST_ver = $DBasterisk_version;}
+	if ($DBmax_vicidial_trunks)	{$max_vicidial_trunks = $DBmax_vicidial_trunks;}
+	$cbc++;
+	}
+$sthA->finish();  
+
+
+if ($call_handle_method =~ /LOOKUP/)
+{
+	if ($call_handle_method =~ /LOOKUPRL$/)
+		{$listSQL = "and list_id='$list_id'";}
+	else
+		{$listSQL = '';}
+
+	$cbc=0;
+	$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by modify_date limit 1;";
+	
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+	if ($sthArows > 0)
+	{
+		$rec_countCUSTDATA=0;	
+		while ($sthArows > $cbc)
+		{
+		@aryA = $sthA->fetchrow_array;
+			$insert_lead_id = "$aryA[0]";
+		$cbc++;	
+		} 
+		$sthA->finish();  
+	} 
+	else 
+	{
+		### insert a record into the vicidial_list table 
+		$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
+		$affected_rows = $dbhA->do($stmtA);
+		$cbc=0;
+		$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		$sthArows=$sthA->rows;
+		while ($sthArows > $cbc)
+			{
+			@aryA = $sthA->fetchrow_array;
+			$insert_lead_id = "$aryA[0]";
+			$cbc++; 
+			}
+		$sthA->finish();
+	}
+
+else
+{
+### insert a record into the vicidial_list table 
+$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
+$affected_rows = $dbhA->do($stmtA);
+$cbc=0;
+$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+while ($sthArows > $cbc)
+	{
+	@aryA = $sthA->fetchrow_array;
+	$insert_lead_id = "$aryA[0]";
+	$cbc++; 
+	}
+$sthA->finish();
+}
+
+
+$new_lead_id = $insert_lead_id;
+if ($AGILOG) {$agi_string = "|$stmtA|$new_lead_id|";   &agi_output;}
+
+$PADlead_id = sprintf("%09s", $new_lead_id);	while (length($PADlead_id) > 9) {chop($PADlead_id);}
+# YmmddhhmmssLLLLLLLLL
+	$YqueryCID = "Y$CIDdate$PADlead_id";
+	$callerid = $YqueryCID;
+### set the callerid 
+print "SET CALLERID $YqueryCID\n";
+checkresult($result);
+if ($AGILOG) {$agi_string = "callerID changed: $YqueryCID";   &agi_output;}
+
+### Grab inbound_group values from the database
+$cbc=0;
+$stmtA = "SELECT drop_call_seconds,drop_message,drop_exten FROM vicidial_inbound_groups where group_id = '$channel_group';";
+$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+$sthArows=$sthA->rows;
+while ($sthArows > $cbc)
+	{
+	@aryA = $sthA->fetchrow_array;	
+	$DBdrop_call_seconds	= "$aryA[0]";
+	$DBdrop_message		= "$aryA[1]";
+	$DBdrop_exten		= "$aryA[2]";
+	if ($DBdrop_call_seconds)	{$DROP_TIME = $DBdrop_call_seconds;}
+	if ($DBdrop_message)		{$drop_message = $DBdrop_message;}
+	if ($DBdrop_exten)		{$drop_exten = $DBdrop_exten;}
+	$cbc++;
+	}
+$sthA->finish();  
+
+if ($call_handle_method =~ /DIGITID$/)
+	{
+		$stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$uniqueid','$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','XFER','$phone_code','$phone_number','$fronter','N')";
+			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+		$affected_rows = $dbhA->do($stmtA);
+		if ($AGILOG) {$agi_string = "--    VDAD : |$new_lead_id|$fronter|insert to vicidial_log: $uniqueid";   &agi_output;}
+		
+		$stmtA = "INSERT INTO vicidial_xfer_log (lead_id,campaign_id,call_date,phone_code,phone_number,user,closer) values('$new_lead_id','$channel_group','$SQLdate','$phone_code','$phone_number','$fronter','VDXL')";
+			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+		$affected_rows = $dbhA->do($stmtA);
+		if ($AGILOG) {$agi_string = "--    VDXL : |$new_lead_id|insert to vicidial_xfer_log";   &agi_output;}
+	}
+
+### insert a LIVE record to the vicidial_auto_calls table 
+$stmtA = "INSERT INTO vicidial_auto_calls (server_ip,campaign_id,status,lead_id,uniqueid,callerid,channel,phone_code,phone_number,call_time,call_type,stage) values('$VARserver_ip','$channel_group','LIVE','$new_lead_id','$uniqueid','$callerid','$channel','$phone_code','$phone_number','$SQLdate','IN','LIVE-0')";
+	if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+$affected_rows = $dbhA->do($stmtA);
+
+$stmtA = "INSERT INTO vicidial_closer_log (lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed) values('$new_lead_id','$channel_group','$SQLdate','$now_date_epoch','QUEUE','$phone_code','$phone_number','VDCL','N')";
+	if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+$affected_rows = $dbhA->do($stmtA);
+if ($AGILOG) {$agi_string = "--    VDCL : |$new_lead_id|insert to vicidial_closer_log";   &agi_output;}
+
+$VDADlead_id = $new_lead_id;
+
+$drop_timer=0;
+$drop_seconds=0;
+$hold_message_counter=25;
+$hold_tone_counter=0;
+
+while ($drop_timer <= $DROP_TIME)
+{
+$channel_status = $AGI->channel_status("$channel");
+if ($channel_status < 1)
+	{
+	if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status $DROP_TIME|$drop_timer CHECKING AGAIN";   &agi_output;}
+	### sleep for 99 hundredths of a second
+	usleep(1*990*1000);
+
+	$channel_status_DC = $AGI->channel_status("$channel");
+
+	if ($channel_status_DC < 1)
+		{
+		if ($AGILOG) {$agi_string = "CHANNEL $channel DOWN $channel_status   $DROP_TIME|$drop_timer";   &agi_output;}
+		if ($drop_timer < 360) {$drop_seconds = $drop_timer;}
+		$drop_timer = ($drop_timer + 360);
+		}
+	}
+	$cbc=0;
+	$stmtA = "SELECT next_agent_call FROM vicidial_inbound_groups where group_id='$channel_group';";
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+	$rec_countCUSTDATA=0;    
+	while ($sthArows > $cbc)
+		{
+		$rec_countCUSTDATA=0;
+		@aryA = $sthA->fetchrow_array;
+		$CAMP_callorder	= "$aryA[0]";
+		$cbc++;
+		}
+	$sthA->finish(); 
+
+	$agent_call_order='order by last_call_finish';
+	if ($CAMP_callorder =~ /overall_user_level/i) {$agent_call_order = 'order by user_level desc,last_call_finish';}
+	if ($CAMP_callorder =~ /oldest_call_start/i) {$agent_call_order = 'order by last_call_time';}
+	if ($CAMP_callorder =~ /oldest_call_finish/i) {$agent_call_order = 'order by last_call_finish';}
+	if ($CAMP_callorder =~ /random/i) {$agent_call_order = 'order by random_id';}
+	
+	$rec_countWAIT=0;
+	$cbc=0;
+
+##### Attempt to send call to an agent on this server only #####
+if ($agent_search_method =~ /^SO|^LO/)
+{
+	$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';";
+		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+ 
+	while ($sthArows > $cbc)
+		{
+		@aryA = $sthA->fetchrow_array;
+		$rec_countWAIT = "$aryA[0]";
+		$cbc++;
+		}
+	$sthA->finish();
+
+	if ($rec_countWAIT < 1)
+		{
+		$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$new_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid' where status IN('CLOSER','READY') and server_ip='$VARserver_ip' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C\$|_B\$|_I\$)' and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
+		my $affected_rows = $dbhA->do($stmtA);
+		if ($AGILOG) {$agi_string = "--    VDAD get agent: |$affected_rows|$channel_group|$stmtA|";   &agi_output;}
+		if ($affected_rows > 0)
+			{
+			$cbc=0;	
+			$stmtA = "SELECT conf_exten,user,extension FROM vicidial_live_agents where status = 'QUEUE' and server_ip='$VARserver_ip' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C\$|_B\$|_I\$)' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
+				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+			$sthArows=$sthA->rows;
+			$rec_countCUSTDATA=0;
+				while ($sthArows > $cbc)
+				{
+				@aryA = $sthA->fetchrow_array;
+
+				$VDADconf_exten	= "$aryA[0]";
+				$VDADuser	= "$aryA[1]";
+				$VDADextension	= "$aryA[2]";
+			
+				$cbc++;
+				}
+			$sthA->finish();
+
+			$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
+			$affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDCL XFER : |$affected_rows|$callerid\n|$stmtA|";   &agi_output;}
+
+if ($call_handle_method =~ /DIGITID$/)
+{
+			$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$new_lead_id' order by call_date desc limit 1;";
+			$affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDXL XFER vicidial_xfer_log update: |$affected_rows|$new_lead_id|$VDADuser\n|$stmtA|";   &agi_output;}
+}
+
+			$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$new_lead_id' order by call_date desc limit 1;";
+			$affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    closer log : |$affected_rows|$new_lead_id\n|$stmtA|";   &agi_output;}
+
+			if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADconf_exten";   &agi_output;}
+			print "SET CONTEXT $ext_context\n";
+				checkresult($result);
+			print "SET EXTENSION $VDADconf_exten\n";
+				checkresult($result);
+			print "SET PRIORITY 1\n";
+				checkresult($result);
+
+				($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
+				$year = ($year + 1900);
+				$mon++;
+				if ($mon < 10) {$mon = "0$mon";}
+				if ($mday < 10) {$mday = "0$mday";}
+				if ($hour < 10) {$Fhour = "0$hour";}
+				if ($min < 10) {$min = "0$min";}
+				if ($sec < 10) {$sec = "0$sec";}
+
+			$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$new_lead_id' and call_date='$SQLdate';";
+			$affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$new_lead_id|\n|$stmtA|";   &agi_output;}
+
+			$dbhA->disconnect();
+
+				$now_date_epoch = time();
+				$now_date = "$year-$mon-$mday $hour:$min:$sec";
+			if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop  $start_time|$now_date";   &agi_output;}
+			
+			exit;
+			}
+		else
+			{
+			if ($AGILOG) {$agi_string = "NNNNN No available local agent found";   &agi_output;}
+			}
+		}
+	else
+		{
+		if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|";   &agi_output;}
+		}
+}
+
+if ($agent_search_method =~ /^LO|^LB/)
+{
+
+###################################################################################################
+##### Attempt to send call to an agent on any server #####
+	$cbc=0;
+	$rec_countWAITrem=0;
+	$stmtA = "SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$VDADlead_id';";
+		if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+	$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+	$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+	$sthArows=$sthA->rows;
+	while ($sthArows > $cbc)
+		{
+		@aryA = $sthA->fetchrow_array;
+		$rec_countWAITrem = "$aryA[0]";
+		$cbc++;
+		}
+	$sthA->finish();
+	
+	if ($rec_countWAITrem < 1)
+		{
+		$stmtA = "UPDATE vicidial_live_agents set status='QUEUE',lead_id='$new_lead_id',uniqueid='$unique_id', channel='$channel', callerid='$callerid', call_server_ip='$VARserver_ip' where status IN('CLOSER','READY') and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C\$|_B\$|_I\$)' and closer_campaigns LIKE \"% $channel_group %\" and last_update_time > '$BDtsSQLdate' $agent_call_order limit 1;";
+		my $affected_rows = $dbhA->do($stmtA);
+		if ($AGILOG) {$agi_string = "--    VDAD get agent: |$DROP_TIME|$drop_timer|$affected_rows|update of vla table: $channel_group|\n|$stmtA|";   &agi_output;}
+		if ($affected_rows > 0)
+			{
+			$cbc=0;	
+			$stmtA = "SELECT conf_exten,user,extension,server_ip FROM vicidial_live_agents where status = 'QUEUE' and campaign_id REGEXP '(CLOSER|BLEND|INBND|_C\$|_B\$|_I\$)' and callerid='$callerid' and channel='$channel' order by last_call_time limit 1;";
+				if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+			$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+			$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+			$sthArows=$sthA->rows;
+			$rec_countCUSTDATA=0;
+			while ($sthArows > $cbc)
+				{
+				@aryA = $sthA->fetchrow_array;
+				$VDADconf_exten	= "$aryA[0]";
+				$VDADuser	= "$aryA[1]";
+				$VDADextension	= "$aryA[2]";
+				$VDADserver_ip	= "$aryA[3]";
+				$cbc++;
+				}
+			$sthA->finish();
+
+			$stmtA = "UPDATE vicidial_auto_calls set status='CLOSER', stage='CLOSER-$drop_timer' where callerid='$callerid';";
+			my $affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDCL XFER REMOTE: |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}
+
+			$stmtA = "UPDATE vicidial_xfer_log set closer='$VDADuser' where lead_id = '$new_lead_id' order by call_date desc limit 1;";
+			my $affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDXL vicidial_xfer_log update: |$affected_rows|$new_lead_id|$VDADuser\n|$stmtA|";   &agi_output;}
+
+			$stmtA = "UPDATE vicidial_closer_log set user='$VDADuser' where lead_id='$new_lead_id' order by call_date desc limit 1;";
+			my $affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    closer log : |$affected_rows|update of vcl table: $new_lead_id\n|$stmtA|";   &agi_output;}
+
+			### format the remote server dialstring to get the call to the overflow agent meetme room
+			$S='*';
+			if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
+				{
+				$a = leading_zero($1); 
+				$b = leading_zero($2); 
+				$c = leading_zero($3); 
+				$d = leading_zero($4);
+				$VDADremDIALstr = "$a$S$b$S$c$S$d$S";
+				}
+			$VDADremDIALstr .= "$VDADconf_exten";
+
+			if ($AGILOG) {$agi_string = "exiting VDAD app, transferring call to $VDADremDIALstr";   &agi_output;}
+			print "SET CONTEXT $ext_context\n";
+				checkresult($result);
+			print "SET EXTENSION $VDADremDIALstr\n";
+				checkresult($result);
+			print "SET PRIORITY 1\n";
+				checkresult($result);
+
+				($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
+				$year = ($year + 1900);
+				$mon++;
+				if ($mon < 10) {$mon = "0$mon";}
+				if ($mday < 10) {$mday = "0$mday";}
+				if ($hour < 10) {$Fhour = "0$hour";}
+				if ($min < 10) {$min = "0$min";}
+				if ($sec < 10) {$sec = "0$sec";}
+
+			$stmtA = "UPDATE vicidial_closer_log set queue_seconds='$drop_timer' where lead_id = '$new_lead_id' and call_date='$SQLdate';";
+			$affected_rows = $dbhA->do($stmtA);
+			if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$new_lead_id|\n|$stmtA|";   &agi_output;}
+
+			$dbhA->disconnect();
+
+				$now_date_epoch = time();
+				$now_date = "$year-$mon-$mday $hour:$min:$sec";
+			if ($AGILOG) {$agi_string = "XXXXX VDAD transferred: start|stop  $start_time|$now_date";   &agi_output;}
+			
+			exit;
+			}
+		else
+			{
+			if ($AGILOG) {$agi_string = "NNNNN No available balance agent found";   &agi_output;}
+			}
+		}
+	else
+		{
+		if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|";   &agi_output;}
+		}
+
+if ($hold_message_counter > 30)
+	{
+	$AGI->stream_file('generic_hold');
+	$hold_message_counter = 0;
+	}
+  else {$hold_message_counter++;}
+if ($hold_tone_counter > 3)
+	{
+	$AGI->stream_file('hold_tone');
+	$hold_tone_counter = 0;
+	}
+  else {$hold_tone_counter++;}
+
+if ($drop_timer < 3)
+	{
+	### sleep for 23 hundredths of a second
+	usleep(1*230*1000);
+	$drop_timer = ($drop_timer + 0.25);
+	}
+else
+	{
+	### sleep for 99 hundredths of a second
+	usleep(1*990*1000);
+
+	$drop_timer++;
+	}
+
+$stmtA = "UPDATE vicidial_auto_calls set stage='LIVE-$drop_timer' where callerid='$callerid';";
+$affected_rows = $dbhA->do($stmtA);
+#if ($AGILOG) {$agi_string = "--    VDAD : |$affected_rows|update of vac table: $callerid\n|$stmtA|";   &agi_output;}
+
+}
+
+
+if ($drop_timer >= $DROP_TIME)
+{
+($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
+$year = ($year + 1900);
+$mon++;
+if ($mon < 10) {$mon = "0$mon";}
+if ($mday < 10) {$mday = "0$mday";}
+if ($hour < 10) {$Fhour = "0$hour";}
+if ($min < 10) {$min = "0$min";}
+if ($sec < 10) {$sec = "0$sec";}
+
+$now_date_epoch = time();
+$now_date = "$year-$mon-$mday $hour:$min:$sec";
+	$CIDdate = "$mon$mday$hour$min$sec";
+	$tsSQLdate = "$year$mon$mday$hour$min$sec";
+	$SQLdate = "$year-$mon-$mday $hour:$min:$sec";
+	$VDADvoicemail_ext = '';
+
+$DROPexten = '';
+if ($drop_seconds < 1) 
+	{
+	$drop_seconds = $DROP_TIME;
+
+	if ($drop_message =~ /Y/)
+		{
+		$DROPexten = "$drop_exten";
+		}
+	else
+		{
+		$cbc=0;	
+		$stmtA = "SELECT voicemail_ext FROM vicidial_inbound_groups where group_id = '$channel_group' limit 1;";
+			if ($AGILOG) {$agi_string = "|$stmtA|";   &agi_output;}
+		$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
+		$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
+		$sthArows=$sthA->rows;
+		$rec_countCUSTDATA=0;
+		while ($sthArows > $cbc)
+			{
+			@aryA = $sthA->fetchrow_array;	
+			$VDADvoicemail_ext	= "$aryA[0]";
+			$VDADvoicemail_ext =~ s/\D//gi;
+			if (length($VDADvoicemail_ext)>0)
+				{$DROPexten = "$voicemail_dump_exten$VDADvoicemail_ext";}
+			$cbc++;
+			}
+		$sthA->finish();
+		}
+	}
+
+
+	### use STDOUT to send call to proper DROP location
+	$VHqueryCID = "VH$CIDdate$VDADconf_exten";
+
+	if (length($DROPexten)>0)
+		{	### if DROP extension is defined then send the dropped call there instead of hangup
+		if ($AGILOG) {$agi_string = "exiting the VDAD app, transferring call to $DROPexten";   &agi_output;}
+		print "SET CONTEXT $ext_context\n";
+			checkresult($result);
+		print "SET EXTENSION $DROPexten\n";
+			checkresult($result);
+		print "SET PRIORITY 1\n";
+			checkresult($result);
+		}
+	else
+		{
+		### insert a NEW record to the vicidial_manager table to be processed
+		$stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$VARserver_ip','','Hangup','$VHqueryCID','Channel: $channel','','','','','','','','','')";
+		$affected_rows = $dbhA->do($stmtA);  
+		if ($AGILOG) {$agi_string = "--    VDCL call_hungup timout: |$VHqueryCID|$VDADconf_exten|$channel|insert to vicidial_manager";   &agi_output;}
+		}
+
+	$stmtA = "DELETE FROM vicidial_auto_calls where callerid='$callerid' and server_ip='$VARserver_ip' order by call_time desc limit 1;";
+	$affected_rows = $dbhA->do($stmtA);
+	if ($AGILOG) {$agi_string = "--    VDCL vac record deleted: |$affected_rows| $VDADcampaign|";   &agi_output;}
+
+	$stmtA = "UPDATE vicidial_closer_log set status='DROP',end_epoch='$now_date_epoch',length_in_sec='$drop_seconds',queue_seconds='$drop_seconds' where lead_id = '$new_lead_id' order by start_epoch desc limit 1;";
+	$affected_rows = $dbhA->do($stmtA);
+	if ($AGILOG) {$agi_string = "--    VDCL vcl update: |$affected_rows|$new_lead_id|\n|$stmtA|";   &agi_output;}
+
+	$stmtA = "UPDATE vicidial_list set status='XDROP' where lead_id = '$new_lead_id';";
+	$affected_rows = $dbhA->do($stmtA);
+	if ($AGILOG) {$agi_string = "--    VDCL vl update: |$affected_rows|$new_lead_id|\n|$stmtA|";   &agi_output;}
+}
+
+$dbhA->disconnect();
+
+exit;
+
+sub enter_pin_number
+{
+
+$digits_to_collect =~ s/DIGITID//gi;
+
+# please enter the pin number followed by the pound key
+# please enter your X digit pin number
+
+$digit='';
+undef $digit;
+$interrupt_digit='';
+undef $interrupt_digit;
+
+$interrupt_digit = $AGI->stream_file('four_digit_id','123456789');   
+
+	if ($AGILOG) {$agi_string = "interrupt_digit |$interrupt_digit|";   &agi_output;}
+
+$digits_being_entered=1;
+$totalDTMF='';
+if ($interrupt_digit > 1)
+	{
+	if ($interrupt_digit == 48) {$interrupt_digit=0;}
+	if ($interrupt_digit == 49) {$interrupt_digit=1;}
+	if ($interrupt_digit == 50) {$interrupt_digit=2;}
+	if ($interrupt_digit == 51) {$interrupt_digit=3;}
+	if ($interrupt_digit == 52) {$interrupt_digit=4;}
+	if ($interrupt_digit == 53) {$interrupt_digit=5;}
+	if ($interrupt_digit == 54) {$interrupt_digit=6;}
+	if ($interrupt_digit == 55) {$interrupt_digit=7;}
+	if ($interrupt_digit == 56) {$interrupt_digit=8;}
+	if ($interrupt_digit == 57) {$interrupt_digit=9;}
+	
+	$totalDTMF=$interrupt_digit;
+	}
+
+$digit_loop_counter=0;
+
+while ( ($digit_loop_counter < $digits_to_collect) )
+	{
+	$digit = chr($AGI->wait_for_digit('10000'));  # wait 10 seconds for input or until the pound key is pressed
+	if ($digit =~ /\d/)
+		{
+		$totalDTMF = "$totalDTMF$digit";
+		if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}
+#		$AGI->say_digits("$digit");
+		undef $digit;
+		}
+	else
+		{
+		$digit_loop_counter=$digits_to_collect;
+		}
+	
+	$digit_loop_counter++;
+	}
+
+$totalDTMF =~ s/\D//gi;
+$pin = $totalDTMF;
+if ($totalDTMF) {if ($AGILOG) {$agi_string = "digit |$digit|     TotalDTMF |$totalDTMF|";   &agi_output;}}
+}
+
+
+
+
+sub checkresult {
+	my ($res) = @_;
+	my $retval;
+	$tests++;
+	chomp $res;
+	if ($res =~ /^200/) {
+		$res =~ /result=(-?\d+)/;
+		if (!length($1)) {
+		#	print STDERR "FAIL ($res)\n";
+			$fail++;
+		} else {
+		#	print STDERR "PASS ($1)\n";
+			$pass++;
+		}
+	} else {
+	#	print STDERR "FAIL (unexpected result '$res')\n";
+		$fail++;
+	}
+
+sub leading_zero($) {
+    $_ = $_[0];
+    s/^(\d)$/0$1/;
+    s/^(\d\d)$/0$1/;
+    return $_;
+} # End of the leading_zero() routine.
+
+
+
+### you're call is very important to us, please stay on the line and you will be transferred to the next available agent
+
+
+sub agi_output
+{
+if ($AGILOG >=2)
+	{
+	### open the log file for writing ###
+	open(Lout, ">>$AGILOGfile")
+			|| die "Can't open $AGILOGfile: $!\n";
+	print Lout "$now_date|$script|$agi_string\n";
+	close(Lout);
+	}
+	### send to STDERR writing ###
+if ( ($AGILOG == '1') || ($AGILOG == '3') )
+	{print STDERR "$now_date|$script|$agi_string\n";}
+$agi_string='';
+}
diff --git a/agc_2-X/trunk/docs/INBOUND-CLOSER_PROCESS.txt b/agc_2-X/trunk/docs/INBOUND-CLOSER_PROCESS.txt
index 0ea1ba3e..1e8ae8ae 100644
--- a/agc_2-X/trunk/docs/INBOUND-CLOSER_PROCESS.txt
+++ b/agc_2-X/trunk/docs/INBOUND-CLOSER_PROCESS.txt
@@ -3,13 +3,15 @@ INOUND/CLOSER proces flow					  2007-05-02
 ** THIS FULLY REDONE INBOUND-CLOSER PROSESS IS PLANNED FOR THE 2.0.4 RELEASE **
 
 This will outline the process I have thought through in my head for rewriting the inbound and closer call queueing and handling processes within VICIDIAL. The objective is to add the following features to make VICIDIAL a more well-rounded product:
+- consolidate the 9 VDAD inbound scripts into one script with CLI options
+- custom hold music per in-group
+- put call_times into effect for in-groups allowing calls coming in after hours to be directed to another extension or voicemail box
+- add concurrent-transfers options to inbound groups
 - announce estimated time on hold
 - announce place in line
-- custom hold music per in-group
 - option for customer to leave the queue and leave a message while still keeping their place in line
 - allow agent to search for customer lead in system after they have been connected
 - for closer transfers, allow fronter to send calls to any in-group by a pull-down list
-- put call_times into effect for in-groups allowing calls coming in after hours to be directed to another extension or voicemail box
 
 
 
diff --git a/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt b/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
index d11a44a2..4b3009d4 100644
--- a/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
+++ b/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
@@ -288,15 +288,15 @@ make install
 mkdir /usr/src/asterisk
 cd /usr/src/asterisk
 wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.2.23.tar.gz
-wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.2.19.tar.gz
+wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.2.20.1.tar.gz
 wget http://ftp.digium.com/pub/libpri/releases/libpri-1.2.5.tar.gz
 gunzip asterisk-1.2.23.tar.gz
 tar xvf asterisk-1.2.23.tar
-gunzip zaptel-1.2.19.tar.gz
-tar xvf zaptel-1.2.19.tar
+gunzip zaptel-1.2.20.1.tar.gz
+tar xvf zaptel-1.2.20.1.tar
 gunzip libpri-1.2.5.tar.gz
 tar xvf libpri-1.2.5.tar
-cd ./zaptel-1.2.19
+cd ./zaptel-1.2.20.1
 wget http://www.freedomphones.net/files/newt-0.51.6.tar.gz
 gunzip newt-0.51.6.tar.gz
 tar xvf newt-0.51.6.tar