diff --git a/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php b/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php
index cac592ae..c48ecc73 100644
--- a/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php
+++ b/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php
@@ -170,12 +170,16 @@
# 81104-0134 - Added mysql error logging capability
# 81104-1617 - Added multi-retry for some vicidial_live_agents table MySQL queries
# 81106-0410 - Added force_timeclock_login option to LoginCampaigns function
+# 81107-0424 - Added carryover of script and presets for in-group calls from campaign settings
+# 81110-0058 - Changed Pause time to start new vicidial_agent_log on every pause
+# 81110-1512 - Added hangup_all_non_reserved to fix non-Hangup bug
+# 81111-1630 - Added another hangup fix for non-hangup
#
-$version = '2.0.5-88';
-$build = '81106-0410';
+$version = '2.0.5-92';
+$build = '81111-1630';
$mel=1; # Mysql Error Log enabled = 1
-$mysql_log_count=180;
+$mysql_log_count=183;
$one_mysql_log=0;
require("dbconnect.php");
@@ -327,6 +331,8 @@ if (isset($_GET["conf_dialed"])) {$conf_dialed=$_GET["conf_dialed"];}
elseif (isset($_POST["conf_dialed"])) {$conf_dialed=$_POST["conf_dialed"];}
if (isset($_GET["leaving_threeway"])) {$leaving_threeway=$_GET["leaving_threeway"];}
elseif (isset($_POST["leaving_threeway"])) {$leaving_threeway=$_POST["leaving_threeway"];}
+if (isset($_GET["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_GET["hangup_all_non_reserved"];}
+ elseif (isset($_POST["hangup_all_non_reserved"])) {$hangup_all_non_reserved=$_POST["hangup_all_non_reserved"];}
header ("Content-type: text/html; charset=utf-8");
header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1
@@ -2088,7 +2094,7 @@ if ($stage == "end")
else
{
# if (preg_match("/$agentchannel/i",$row[0]))
- if ($agentchannel == "$row[0]")
+ if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
{
$donothing=1;
}
@@ -2102,8 +2108,40 @@ if ($stage == "end")
$loop_count++;
}
+ $loop_count=0;
+ $stmt="SELECT channel FROM live_channels where server_ip = '$server_ip' and extension = '$conf_exten' order by channel desc;";
+ if ($format=='debug') {echo "\n";}
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00184',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($rslt) {$rec_list = mysql_num_rows($rslt);}
+ while ($rec_list>$loop_count)
+ {
+ $row=mysql_fetch_row($rslt);
+ if (preg_match("/Local\/$conf_silent_prefix$conf_exten\@/i",$row[0]))
+ {
+ $rec_channels[$total_rec] = "$row[0]";
+ $total_rec++;
+ }
+ else
+ {
+ # if (preg_match("/$agentchannel/i",$row[0]))
+ if ( ($agentchannel == "$row[0]") or (ereg('ASTblind',$row[0])) )
+ {
+ $donothing=1;
+ }
+ else
+ {
+ $hangup_channels[$total_hangup] = "$row[0]";
+ $total_hangup++;
+ }
+ }
+ if ($format=='debug') {echo "\n";}
+ $loop_count++;
+ }
+
+
### if a conference call or 3way call was attempted, then hangup all channels except for the agentchannel
- if ( ($conf_dialed > 0) and ($leaving_threeway < 1) )
+ if ( ( ($conf_dialed > 0) or ($hangup_all_non_reserved > 0) ) and ($leaving_threeway < 1) )
{
$loop_count=0;
while($loop_count < $total_hangup)
@@ -2417,16 +2455,16 @@ if ($ACTION == 'VDADcheckINCOMING')
### update the log status to INCALL
$user_group='';
- $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
- $rslt=mysql_query($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);}
- if ($DB) {echo "$stmt\n";}
- $ug_record_ct = mysql_num_rows($rslt);
- if ($ug_record_ct > 0)
- {
- $row=mysql_fetch_row($rslt);
- $user_group = trim("$row[0]");
- }
+ $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00111',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $ug_record_ct = mysql_num_rows($rslt);
+ if ($ug_record_ct > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $user_group = trim("$row[0]");
+ }
$stmt = "select campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
@@ -2444,10 +2482,31 @@ if ($ACTION == 'VDADcheckINCOMING')
}
else
{
+ $dialed_number = $phone_number;
+ $dialed_label = 'MAIN';
+ if (preg_match('/^M|^V/',$callerid))
+ {
+ $call_type = 'OUT';
+ $VDADchannel_group = $campaign;
+ }
+ else
+ {
+ $call_type = 'IN';
+ $stmt = "select campaign_id from vicidial_closer_log where lead_id = '$lead_id' order by call_date desc limit 1;";
+ if ($DB) {echo "$stmt\n";}
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00183',$user,$server_ip,$session_name,$one_mysql_log);}
+ $VDCL_mvac_ct = mysql_num_rows($rslt);
+ if ($VDCL_mvac_ct > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $VDADchannel_group =$row[0];
+ }
+ }
if ($WeBRooTWritablE > 0)
{
$fp = fopen ("./vicidial_debug.txt", "a");
- fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|\n");
+ fwrite ($fp, "$NOW_TIME|INBND|$callerid|$user|$user_group|$list_id|$lead_id|$phone_number|$uniqueid|$VDADchannel_group|$call_type|\n");
fclose($fp);
}
}
@@ -2459,7 +2518,7 @@ if ($ACTION == 'VDADcheckINCOMING')
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00113',$user,$server_ip,$session_name,$one_mysql_log);}
- $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number from vicidial_campaigns where campaign_id='$campaign';";
+ $stmt = "select campaign_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group from vicidial_campaigns where campaign_id='$campaign';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00114',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -2473,8 +2532,10 @@ if ($ACTION == 'VDADcheckINCOMING')
$VDCL_xferconf_a_number = $row[3];
$VDCL_xferconf_b_dtmf = $row[4];
$VDCL_xferconf_b_number = $row[5];
+ $VDCL_default_xfer_group = $row[6];
+ if (strlen($VDCL_default_xfer_group)<2) {$VDCL_default_xfer_group='X';}
}
- echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number||||\n|\n";
+ echo "|||||$VDCL_campaign_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|X|X|\n|\n";
$stmt = "select phone_number,alt_dial from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;";
if ($DB) {echo "$stmt\n";}
@@ -2487,6 +2548,11 @@ if ($ACTION == 'VDADcheckINCOMING')
$dialed_number =$row[0];
$dialed_label =$row[1];
}
+ else
+ {
+ $dialed_number = $phone_number;
+ $dialed_label = 'MAIN';
+ }
if (ereg('X',$dialed_label))
{
if (ereg('LAST',$dialed_label))
@@ -3030,12 +3096,12 @@ if ($ACTION == 'updateDISPO')
$user_group = trim("$row[0]");
}
- $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
- if ($DB) {echo "$stmt\n";}
- $rslt=mysql_query($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
- $affected_rows = mysql_affected_rows($link);
- $agent_log_id = mysql_insert_id($link);
+# $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
+# if ($DB) {echo "$stmt\n";}
+# $rslt=mysql_query($stmt, $link);
+# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
+# $affected_rows = mysql_affected_rows($link);
+# $agent_log_id = mysql_insert_id($link);
### CHIAMATABACK ENTRY
if ( ($dispo_choice == 'CBHOLD') and (strlen($CallBackDatETimE)>10) )
@@ -3297,6 +3363,18 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
$linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass");
mysql_select_db("$queuemetrics_dbname", $linkB);
+ $user_group='';
+ $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $ug_record_ct = mysql_num_rows($rslt);
+ if ($ug_record_ct > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $user_group = trim("$row[0]");
+ }
+
$stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QMstatus',serverid='$queuemetrics_log_id';";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $linkB);
@@ -3307,47 +3385,66 @@ if ( ($ACTION == 'VDADpause') || ($ACTION == 'VDADready') )
}
}
- if ($agent_log == 'NO')
- {$donothing=1;}
- else
+ $pause_sec=0;
+ $stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
+ if ($DB) {echo "$stmt\n";}
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);}
+ $VDpr_ct = mysql_num_rows($rslt);
+ if ($VDpr_ct > 0)
{
- $pause_sec=0;
- $stmt = "select pause_epoch,pause_sec,wait_epoch,wait_sec,dispo_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';";
- if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $wait_sec=0;
+ if ($row[2] > 0)
+ {
+ $wait_sec = (($StarTtime - $row[2]) + $row[3]);
+ }
+ if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) )
+ {$pause_sec = (($StarTtime - $row[0]) + $row[1]);}
+ else
+ {$pause_sec = (($row[4] - $row[0]) + $row[1]);}
+
+ }
+ if ($ACTION == 'VDADready')
+ {
+ $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
+ if ($format=='debug') {echo "\n";}
$rslt=mysql_query($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00169',$user,$server_ip,$session_name,$one_mysql_log);}
- $VDpr_ct = mysql_num_rows($rslt);
- if ($VDpr_ct > 0)
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);}
+ }
+ if ($ACTION == 'VDADpause')
+ {
+ $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec' where agent_log_id='$agent_log_id';";
+ if ($format=='debug') {echo "\n";}
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);}
+
+ $agent_log = 'NEW_ID';
+ }
+
+ if ($agent_log == 'NEW_ID')
+ {
+ $user_group='';
+ $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;";
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00182',$user,$server_ip,$session_name,$one_mysql_log);}
+ if ($DB) {echo "$stmt\n";}
+ $ug_record_ct = mysql_num_rows($rslt);
+ if ($ug_record_ct > 0)
{
$row=mysql_fetch_row($rslt);
- $wait_sec=0;
- if ($row[2] > 0)
- {
- $wait_sec = (($StarTtime - $row[2]) + $row[3]);
- }
- if ( (eregi("NULL",$row[4])) or ($row[4] < 1000) )
- {$pause_sec = (($StarTtime - $row[0]) + $row[1]);}
- else
- {$pause_sec = (($row[4] - $row[0]) + $row[1]);}
+ $user_group = trim("$row[0]");
+ }
- }
- if ($ACTION == 'VDADready')
- {
- $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';";
- if ($format=='debug') {echo "\n";}
- $rslt=mysql_query($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00170',$user,$server_ip,$session_name,$one_mysql_log);}
- }
- if ($ACTION == 'VDADpause')
- {
- $stmt="UPDATE vicidial_agent_log set pause_epoch='$StarTtime',wait_sec='$wait_sec' where agent_log_id='$agent_log_id';";
- if ($format=='debug') {echo "\n";}
- $rslt=mysql_query($stmt, $link);
- if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00171',$user,$server_ip,$session_name,$one_mysql_log);}
- }
+ $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group');";
+ if ($DB) {echo "$stmt\n";}
+ $rslt=mysql_query($stmt, $link);
+ if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00153',$user,$server_ip,$session_name,$one_mysql_log);}
+ $affected_rows = mysql_affected_rows($link);
+ $agent_log_id = mysql_insert_id($link);
}
}
- echo 'Agent ' . $user . ' e` ora nello stato ' . $stage . "\n";
+ echo 'Agent ' . $user . ' e` ora nello stato ' . $stage . "\nNext agent_log_id:\n$agent_log_id\n";
}
diff --git a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php
index c40d665a..12de61b6 100644
--- a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php
+++ b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php
@@ -205,10 +205,12 @@
# 81104-0140 - Added mysql error logging capability
# 81104-1618 - Changed MySQL queries logging
# 81106-0411 - Changedthe campaign login list behaviour
+# 81110-0057 - Changed Pause time to start new vicidial_agent_log on every pause
+# 81110-1514 - Added hangup_all_non_reserved to fix non-Hangup bug
#
-$version = '2.0.5-184';
-$build = '81106-0411';
+$version = '2.0.5-186';
+$build = '81110-1514';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=51;
$one_mysql_log=0;
@@ -327,6 +329,7 @@ $volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of chann
$PreseT_DiaL_LinKs = '0'; # set to 1 to show a CHIAMA link for Dial Presets
$LogiNAJAX = '1'; # set to 1 to do lookups su campaigns for login
$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls"
+$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Riaggancia il cliente
$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout
$TelefonoSComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login
$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT CHIAMA by default if enabled for the campaign
@@ -2093,6 +2096,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var agentphonelive = 0;
var conf_dialed = 0;
var leaving_threeway = 0;
+ var hangup_all_non_reserved = '';
var dial_method = '';
var DiaLControl_auto_HTML = "![\"](\"../agc/images/vdc_LB_pause_OFF.gif\")
![\"Riprendi\"](\"../agc/images/vdc_LB_resume.gif\")
";
var DiaLControl_auto_HTML_ready = "![\"](\"../agc/images/vdc_LB_pause.gif\")
![\"Riprendi\"](\"../agc/images/vdc_LB_resume_OFF.gif\")
";
@@ -3219,7 +3223,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
"&list_id=" + document.vicidial_form.list_id.value +
"&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value +
"&phone_number=" + lead_dial_number +
- "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway;
+ "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved;
xmlhttp.open('POST', 'vdc_db_query.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
// document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query;
@@ -4322,7 +4326,14 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
- // alert(xmlhttp.responseText);
+ var check_dispo = null;
+ check_dispo = xmlhttp.responseText;
+ var check_DS_array=check_dispo.split("\n");
+ // alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
+ if (check_DS_array[1] == 'Next agent_log_id:')
+ {
+ agent_log_id = check_DS_array[2];
+ }
}
}
delete xmlhttp;
@@ -5530,14 +5541,14 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
{
if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{
- var check_dispo = null;
- check_dispo = xmlhttp.responseText;
- var check_DS_array=check_dispo.split("\n");
+ // var check_dispo = null;
+ // check_dispo = xmlhttp.responseText;
+ // var check_DS_array=check_dispo.split("\n");
// alert(xmlhttp.responseText + "\n|" + check_DS_array[1] + "\n|" + check_DS_array[2] + "|");
- if (check_DS_array[1] == 'Next agent_log_id:')
- {
- agent_log_id = check_DS_array[2];
- }
+ // if (check_DS_array[1] == 'Next agent_log_id:')
+ // {
+ // agent_log_id = check_DS_array[2];
+ // }
}
}
delete xmlhttp;
@@ -5603,7 +5614,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (auto_dial_level != '0')
{
AutoDialWaiting = 0;
- AutoDial_ReSume_PauSe("VDADpause","NO");
+ AutoDial_ReSume_PauSe("VDADpause");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
VICIDiaL_pause_calling = 1;
@@ -5617,7 +5628,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
- AutoDial_ReSume_PauSe("VDADready","NO");
+ AutoDial_ReSume_PauSe("VDADready","NEW_ID");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
else
@@ -5805,7 +5816,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
}
if (auto_dial_level > 0)
{
- AutoDial_ReSume_PauSe("VDADpause","NO");
+ AutoDial_ReSume_PauSe("VDADpause");
}
}
@@ -6846,7 +6857,7 @@ else
if (auto_dial_level != '0')
{
AutoDialWaiting = 0;
- AutoDial_ReSume_PauSe("VDADpause","NO");
+ AutoDial_ReSume_PauSe("VDADpause");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML;
}
VICIDiaL_pause_calling = 1;
@@ -6860,7 +6871,7 @@ else
if (auto_dial_level != '0')
{
AutoDialWaiting = 1;
- AutoDial_ReSume_PauSe("VDADready","NO");
+ AutoDial_ReSume_PauSe("VDADready");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
}
diff --git a/agc_2-X/trunk/LANG_www/vicidial_it/AST_CLOSERstats.php b/agc_2-X/trunk/LANG_www/vicidial_it/AST_CLOSERstats.php
index c0b685bb..839490f5 100644
--- a/agc_2-X/trunk/LANG_www/vicidial_it/AST_CLOSERstats.php
+++ b/agc_2-X/trunk/LANG_www/vicidial_it/AST_CLOSERstats.php
@@ -17,6 +17,7 @@
# 81015-0705 - Added IVR calls count
# 81024-0037 - Added multi-select inbound-groups
# 81105-2118 - Added Answered calls 15-minute breakdown
+# 81109-2340 - Added custom indicators section
#
require("dbconnect.php");
@@ -271,7 +272,7 @@ if ($group_ct > 1)
if ($DB) {echo "$stmt\n";}
$rowx=mysql_fetch_row($rslt);
- $stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
+ $stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]' and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
@@ -307,7 +308,7 @@ $rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
-$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE');";
+$stmt="select count(*),sum(queue_seconds) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rowy=mysql_fetch_row($rslt);
@@ -352,10 +353,11 @@ echo "Answered Calls: $ANSWEREDcalls $ANSWEREDper
echo "Average queue time for Answered Calls: $average_answer_seconds seconds\n";
echo "Calls taken into the IVR for this In-Gruppo: $IVRcalls\n";
+
echo "\n";
echo "---------- ABBATTUTE\n";
-$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 9999 or length_in_sec is null);";
+$stmt="select count(*),sum(length_in_sec) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status IN('DROP','XDROP') and (length_in_sec <= 49999 or length_in_sec is null);";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$row=mysql_fetch_row($rslt);
@@ -391,6 +393,47 @@ echo "Totale Chiamate ABBATTUTE: $DROPcalls $DROPpercent% drop/an
echo "Average hold time for DROP Calls: $average_hold_seconds seconds\n";
+
+
+if (strlen($group_SQL)>3)
+ {
+ $stmt = "SELECT answer_sec_pct_rt_stat_one,answer_sec_pct_rt_stat_two from vicidial_inbound_groups where group_id IN($group_SQL) order by answer_sec_pct_rt_stat_one desc limit 1;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $Sanswer_sec_pct_rt_stat_one = $row[0];
+ $Sanswer_sec_pct_rt_stat_two = $row[1];
+
+ $stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_one;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $answer_sec_pct_rt_stat_one = $row[0];
+
+ $stmt = "SELECT count(*) from vicidial_closer_log where campaign_id IN($group_SQL) and call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and queue_seconds <= $Sanswer_sec_pct_rt_stat_two;";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $answer_sec_pct_rt_stat_two = $row[0];
+
+ if ( ($ANSWEREDcalls > 0) and ($answer_sec_pct_rt_stat_one > 0) and ($answer_sec_pct_rt_stat_two > 0) )
+ {
+ $PCTanswer_sec_pct_rt_stat_one = (($answer_sec_pct_rt_stat_one / $ANSWEREDcalls) * 100);
+ $PCTanswer_sec_pct_rt_stat_one = round($PCTanswer_sec_pct_rt_stat_one, 0);
+ #$PCTanswer_sec_pct_rt_stat_one = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_one);
+ $PCTanswer_sec_pct_rt_stat_two = (($answer_sec_pct_rt_stat_two / $ANSWEREDcalls) * 100);
+ $PCTanswer_sec_pct_rt_stat_two = round($PCTanswer_sec_pct_rt_stat_two, 0);
+ #$PCTanswer_sec_pct_rt_stat_two = sprintf("%10s", $PCTanswer_sec_pct_rt_stat_two);
+ }
+ }
+echo "\n";
+echo "---------- CUSTOM INDICATORS\n";
+echo "GDE (Answered/Llamadas totales tomadas in to this In-Group): $ANSWEREDpercent%\n";
+echo "ACR (Dropped/Answered): $DROP_ANSWEREDpercent%\n";
+echo "TMR1 (Answered within $Sanswer_sec_pct_rt_stat_one seconds/Answered): $PCTanswer_sec_pct_rt_stat_one%\n";
+echo "TMR2 (Answered within $Sanswer_sec_pct_rt_stat_two seconds/Answered): $PCTanswer_sec_pct_rt_stat_two%\n";
+
+
# GET LIST OF ALL STATUSES and create SQL from human_answered statuses
$q=0;
$stmt = "SELECT status,status_name,human_answered,category from vicidial_statuses;";
@@ -609,7 +652,7 @@ echo " +---------------------------------------------------------------
echo " | 0 5 10 15 20 25 30 35 40 45 50 55 60 90 +90 | TOTAL |\n";
echo "----------+-------------------------------------------------------------------------------------------+------------+\n";
-$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
+$stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE') group by queue_seconds;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
@@ -1375,7 +1418,7 @@ while ($i <= 96)
$ad_0=0; $ad_5=0; $ad10=0; $ad15=0; $ad20=0; $ad25=0; $ad30=0; $ad35=0;
$ad40=0; $ad45=0; $ad50=0; $ad55=0; $ad60=0; $ad90=0; $ad99=0; $BDansweredCALLS=0;
- $stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date $SQLtime' and call_date < '$query_date $SQLtimeEND' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE') group by queue_seconds;";
+ $stmt="select count(*),queue_seconds from vicidial_closer_log where call_date >= '$query_date $SQLtime' and call_date < '$query_date $SQLtimeEND' and campaign_id IN($group_SQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE') group by queue_seconds;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$reasons_to_print = mysql_num_rows($rslt);
diff --git a/agc_2-X/trunk/LANG_www/vicidial_it/AST_VDADstats.php b/agc_2-X/trunk/LANG_www/vicidial_it/AST_VDADstats.php
index f31a5bc1..66d134fb 100644
--- a/agc_2-X/trunk/LANG_www/vicidial_it/AST_VDADstats.php
+++ b/agc_2-X/trunk/LANG_www/vicidial_it/AST_VDADstats.php
@@ -14,6 +14,7 @@
# 80709-0230 - Added time stats to call statuses
# 80717-2118 - Added calls/hour out of agent login time in status summary
# 80722-2049 - Added Status Category stats
+# 81109-2341 - Added Productivity Rating
#
header ("Content-type: text/html; charset=utf-8");
@@ -208,6 +209,7 @@ else
echo "Totale Chiamate Effettuate Per Questa Campagna: $TOTALcalls\n";
echo "Durata Media per Tutte Le Chiamate In Secondi: $average_hold_seconds\n";
+
echo "\n";
echo "---------- ABBATTUTE\n";
@@ -298,6 +300,46 @@ echo "Totale Chiamate ABBATTUTE: $DROPcalls $DROPpercent%\n";
echo "Percentuale Di Chiamate ABBATTUTE Su Chiamate Con Risposta: $DROPcalls / $ANSWERcalls $DROPANSWERpercent%\n";
echo "Durata Media Chiamate ABBATTUTE in secondi: $average_hold_seconds\n";
+
+
+
+
+$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id='" . mysql_real_escape_string($group) . "';";
+$rslt=mysql_query($stmt, $link);
+ $row=mysql_fetch_row($rslt);
+ $closer_campaigns = $row[0];
+ $closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns);
+ $closer_campaigns = preg_replace("/ /","','",$closer_campaigns);
+ $closer_campaignsSQL = "'$closer_campaigns'";
+if ($DB > 0) {echo "\n|$closer_campaigns|$closer_campaignsSQL|$stmt|\n";}
+
+$stmt="select count(*) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id IN($closer_campaignsSQL) and status NOT IN('DROP','XDROP','HXFER','QVMAIL','HOLDTO','LIVE','QUEUE');";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+$TOTALanswers = ($row[0] + $ANSWERcalls);
+
+
+$stmt = "SELECT sum(wait_sec + talk_sec + dispo_sec) from vicidial_agent_log where campaign_id='" . mysql_real_escape_string($group) . "' and event_time >= '$query_date_BEGIN' and event_time <= '$query_date_END';";
+$rslt=mysql_query($stmt, $link);
+if ($DB) {echo "$stmt\n";}
+$row=mysql_fetch_row($rslt);
+$agent_non_pause_sec = $row[0];
+
+if ($agent_non_pause_sec > 0)
+ {
+ $AVG_ANSWERagent_non_pause_sec = (($TOTALanswers / $agent_non_pause_sec) * 60);
+ $AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
+ }
+else
+ {$AVG_ANSWERagent_non_pause_sec=0;}
+$AVG_ANSWERagent_non_pause_sec = sprintf("%10s", $AVG_ANSWERagent_non_pause_sec);
+
+echo "Productivity Rating: $AVG_ANSWERagent_non_pause_sec\n";
+
+
+
+
echo "\n";
echo "---------- NESSUNA RISPOSTA AUTO-DIAL\n";
diff --git a/agc_2-X/trunk/LANG_www/vicidial_it/AST_agent_performance_detail.php b/agc_2-X/trunk/LANG_www/vicidial_it/AST_agent_performance_detail.php
index f936db59..4b68381a 100644
--- a/agc_2-X/trunk/LANG_www/vicidial_it/AST_agent_performance_detail.php
+++ b/agc_2-X/trunk/LANG_www/vicidial_it/AST_agent_performance_detail.php
@@ -14,6 +14,7 @@
# 81030-0346 - Added pause code stats
# 81030-1924 - Added total non-pause and total logged-in time to pause code section
# 81108-0716 - fixed user same-name bug
+# 81110-0056 - fixed pause code display bug
#
require("dbconnect.php");
@@ -614,6 +615,8 @@ while ($i < $subs_to_print)
$PCpause_sec[$i] = $row[2];
$sub_status[$i] = $row[3];
$PCnon_pause_sec[$i] = $row[4];
+
+# echo "$sub_status[$i]|$PCpause_sec[$i]\n";
# if ( (!eregi("-$sub_status[$i]-", $sub_statuses)) and (strlen($sub_status[$i])>0) )
if (!eregi("-$sub_status[$i]-", $sub_statuses))
{
@@ -671,7 +674,7 @@ while ($m < $k)
$SstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
- while ($i < $rows_to_print)
+ while ($i < $subs_to_print)
{
if ( ($Suser=="$PCuser[$i]") and ($Sstatus=="$sub_status[$i]") )
{
@@ -773,7 +776,7 @@ while ($n < $j)
$SUMstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
- while ($i < $rows_to_print)
+ while ($i < $subs_to_print)
{
if ($Sstatus=="$sub_status[$i]")
{
diff --git a/agc_2-X/trunk/LANG_www/vicidial_it/AST_timeonVDADall.php b/agc_2-X/trunk/LANG_www/vicidial_it/AST_timeonVDADall.php
index 95a404c8..2c9184b1 100644
--- a/agc_2-X/trunk/LANG_www/vicidial_it/AST_timeonVDADall.php
+++ b/agc_2-X/trunk/LANG_www/vicidial_it/AST_timeonVDADall.php
@@ -116,7 +116,7 @@ if (!isset($SERVdisplay)) {$SERVdisplay=1;} # 0=no, 1=yes
if (!isset($CALLSdisplay)) {$CALLSdisplay=1;} # 0=no, 1=yes
if (!isset($PHONEdisplay)) {$PHONEdisplay=0;} # 0=no, 1=yes
if (!isset($CUSTPHONEdisplay)) {$CUSTPHONEdisplay=0;} # 0=no, 1=yes
-if (!isset($with_inbound)) {$with_inbound='N';} # 0=no, 1=yes
+if (!isset($with_inbound)) {$with_inbound='N';} # N=no, Y=yes, O=only
if (!isset($PAUSEcodes)) {$PAUSEcodes='N';} # 0=no, 1=yes
$ingroup_detail='';
@@ -428,7 +428,7 @@ if (ereg('O',$with_inbound))
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
if ($agent_non_pause_sec > 0)
{
- $AVG_ANSWERagent_non_pause_sec = ($agent_non_pause_sec / $answersTODAY);
+ $AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
}
@@ -545,7 +545,7 @@ if (ereg('O',$with_inbound))
$AVGhold_sec_answer_calls = round($AVGhold_sec_answer_calls, 0);
if ($agent_non_pause_sec > 0)
{
- $AVG_ANSWERagent_non_pause_sec = ($agent_non_pause_sec / $answersTODAY);
+ $AVG_ANSWERagent_non_pause_sec = (($answersTODAY / $agent_non_pause_sec) * 60);
$AVG_ANSWERagent_non_pause_sec = round($AVG_ANSWERagent_non_pause_sec, 2);
$AVG_ANSWERagent_non_pause_sec = sprintf("%01.2f", $AVG_ANSWERagent_non_pause_sec);
}