added campaign option to allow for restriction of manual dialing to only the leads within the lists for the active campaigns

added option (for IE users only) to copy a field to the agent computer's clipboard upon a call being sent to an agent
added new method for alternate number dialing, allowing over 65,000 alternate numbers per lead. Leads must be loaded using the CLI lead loader

git-svn-id: svn://192.168.202.10@945 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2008-09-02 11:10:33 +00:00
parent 6a819d238d
commit 9b6c7e62da
19 changed files with 1669 additions and 636 deletions
+5
View File
@@ -19,6 +19,11 @@ The back-end process will work like this:
Agent-side scripts:
- qc.php - the screen that agents log in to
- qc_query.php - the data processing script that handles most of the AJAX queries and IFRAME displays from qc.php
The QC agent will login to the new qc.php screen within the agc web directory. They will then have a screen very similar to the vicidial.php login screen(but in a different color) that will have a user/pass to fill in. Then when they login the QC agents with level of 1-3 will see a green screen similar to the vicidial.php inbound(CLOSER-type) screen that will show them their allowable qc inbound-groups and campaigns. The agent will then choose which in-groups and campaigns that they want to QC the records for and then they will submit and they will be logged-in to the QC system. QC agents with a qc_level of 4-5 can select to review first level reccords, review all 2nd level records, review only 2nd level changed-status or review 2nd level same-status records. QC agents with 6-7 qc_level can also have the option of entering a management screen showing more information on the QC system including committing QC records and links to QC reports.
Upon login, they will be able to see the count of QC-able records and they can click on a link to bring up the next record to be QCd.