diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index ab3bf001..7778997d 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -106,6 +106,10 @@ OTHER CHANGES: 10. Added System Summary screen as default admin.php screen instead of User List +11. Added new agent_monitor.agi script to replace the agi-phone_monitor script + for agent monitoring. Please read the AGENT_MONITOR.txt document for + more information on the dialplan changes necessary to use this script. + diff --git a/agc_2-X/trunk/agi/agent_monitor.agi b/agc_2-X/trunk/agi/agent_monitor.agi new file mode 100644 index 00000000..8b0b7a4d --- /dev/null +++ b/agc_2-X/trunk/agi/agent_monitor.agi @@ -0,0 +1,701 @@ +#!/usr/bin/perl +# +# agent_monitor.agi version 2.8 +# +# This script is designed to allow managers to listen to agent sessions by +# dialing a phone exten number or user ID number. For this to work, the user ID +# or phone extension must be only digits. If you are using the phone extension, +# then all phone extensions on the system must be unique. +# +# user is prompted for a user ID or phone login then press # +# then the user is forwarded to monitor the active vicidial agent session +# +# ; settings for this script: +# ; 1. USER, PHONE, PLOGIN or REDIRECT, lookup by user id, phone extension or phone login (default is USER) +# ; 2. Y or N, log in api log (default is N) +# ; 3. BARGE or LISTEN, (default is LISTEN) +# ; 4. Prepopulated ID, for use in context by itself +# ; 5. Campaign limits, double-dash-delimited, i.e. "TEST--TEST2", (default is disabled) +# ; 6. Y or N, play user IDs to listen to (default is N) +# +# can be added as an AGI to a Call Menu, or just a direct extension transfer: +# +# ; call menu AGI with options: +# agent_monitor.agi,USER---N---LISTEN------TEST--TEST2---N +# +# ; or as extension transfer to "up_monitor" context and "s" extension +# +# Copyright (C) 2013 Matt Florell LICENSE: AGPLv2 +# +# CHANGELOG +# 130716-1315 - First build based upon agi-phone_monitor.agi +# + +&get_time_now; +$start_epoch = $now_date_epoch; + +$script = 'agent_monitor.agi'; + +$now_date_epoch = time(); +$now_date = "$year-$mon-$mday $hour:$min:$sec"; + +($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); +$year = ($year + 1900); +$mon++; +if ($mon < 10) {$mon = "0$mon";} +if ($mday < 10) {$mday = "0$mday";} +if ($hour < 10) {$hour = "0$hour";} +if ($min < 10) {$min = "0$min";} +if ($sec < 10) {$sec = "0$sec";} +$SQLdate = "$year-$mon-$mday $hour:$min:$sec"; +$CIDdate = "$mon$mday$hour$min$sec"; +while (length($CIDdate) > 9) {$CIDdate =~ s/^.//gi;} # 0902235959 changed to 902235959 + +$US='_'; + + +# default path to astguiclient configuration file: +$PATHconf = '/etc/astguiclient.conf'; + +open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n"; +@conf = ; +close(conf); +$i=0; +foreach(@conf) + { + $line = $conf[$i]; + $line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi; + if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) ) + {$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;} + if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) ) + {$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;} + if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) ) + {$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;} + if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) ) + {$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) ) + {$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) ) + {$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) ) + {$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) ) + {$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;} + if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) ) + {$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;} + $i++; + } + +if (!$VARDB_port) {$VARDB_port='3306';} +if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agent_monitor.$year-$mon-$mday";} + +use Time::HiRes ('gettimeofday','usleep','sleep'); # necessary to have perl sleep command of less than one second +($START_s_hires, $START_usec) = gettimeofday(); +$START_usec = sprintf("%06s", $START_usec); + +use DBI; +use Asterisk::AGI; +$AGI = new Asterisk::AGI; + +$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass") + or die "Couldn't connect to database: " . DBI->errstr; + + +### BEGIN parsing run-time options ### +if (length($ARGV[0])>1) + { + if ($AGILOG) {$agi_string = "Perl Environment Dump:"; &agi_output;} + $i=0; + while ($#ARGV >= $i) + { + $args = "$args $ARGV[$i]"; + if ($AGILOG) {$agi_string = "$i|$ARGV[$i]"; &agi_output;} + $i++; + } + + ### list of command-line array arguments: + @ARGV_vars = split(/---/, $ARGV[0]); + + $user_phone = $ARGV_vars[0]; + $api_log = $ARGV_vars[1]; + $barge_listen = $ARGV_vars[2]; + $prepop_id = $ARGV_vars[3]; + $campaigns_limit = $ARGV_vars[4]; + $users_list = $ARGV_vars[5]; + } +if ( (length($user_phone) < 1) || ($user_phone !~ /USER|PHONE|PLOGIN|REDIRECT/) ) + {$user_phone = 'USER';} +if ( (length($api_log) < 1) || ($api_log !~ /Y|N/) ) + {$api_log = 'N';} +if ( (length($barge_listen) < 1) || ($barge_listen !~ /BARGE|LISTEN/) ) + {$barge_listen = 'LISTEN';} +if ( (length($users_list) < 1) || ($users_list !~ /Y|N/) ) + {$users_list = 'N';} +$campaigns_limitSQL=''; +if (length($campaigns_limit) > 1) + { + $campaigns_limitSQL = $campaigns_limit; + $campaigns_limitSQL =~ s/--/','/gi; + $campaigns_limitSQL = "and campaign_id IN('$campaigns_limitSQL')"; + $campaigns_limitSQL =~ s/,''//gi; + } +### END parsing run-time options ### + + +$|=1; +while() + { + chomp; + last unless length($_); + if ($V) + { + if (/^agi_(\w+)\:\s+(.*)$/) + { + $AGI{$1} = $2; + } + } + + if (/^agi_context\:\s+(.*)$/) {$context = $1;} + if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1; $uniqueid = $1;} + if (/^agi_extension\:\s+(.*)$/) {$extension = $1;} + if (/^agi_channel\:\s+(.*)$/) {$channel = $1;} + if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;} + if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;} + } + +if ( ($callerid =~ /\".*\"/) && ( (!$calleridname) or ($calleridname =~ /unknown/) ) ) + { + $calleridname = $callerid; + $calleridname =~ s/\<\d\d\d\d\d\d\d\d\d\d\>//gi; + $calleridname =~ s/\"|\" //gi; + } +$orig_callerid = $callerid; +$callerid =~ s/\D//gi; +$calleridname =~ s/unknown//gi; +if ( (!$callerid) or ($callerid =~ /unknown/) ) + {$callerid = $calleridname;} +$phone_number=$callerid; + +### Grab Server values from the database +$stmtA = "SELECT ext_context,agi_output FROM servers where server_ip = '$VARserver_ip';"; +$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; +$sthA->execute or die "executing: $stmtA ", $dbhA->errstr; +$sthArows=$sthA->rows; +$rec_count=0; +while ($sthArows > $rec_count) + { + @aryA = $sthA->fetchrow_array; + $DBext_context = $aryA[0]; + $DBagi_output = $aryA[1]; + if ($DBext_context) {$ext_context = $DBext_context;} + if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';} + if ($DBagi_output =~ /FILE/) {$AGILOG = '2';} + if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';} + $rec_count++; + } +$sthA->finish(); + + +if ($calleridname =~ /^AGMON/) + { + $user_REDIRECT=0; + if ($user_phone =~ /REDIRECT/) + {$user_REDIRECT++;} + $stmtA = "SELECT channel,server_ip,user_phone,api_log,barge_listen,prepop_id,campaigns_limit,users_list,context FROM vicidial_monitor_calls where callerid='$calleridname';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $channel = $aryA[0]; + $server_ip = $aryA[1]; + $user_phone = $aryA[2]; + $api_log = $aryA[3]; + $barge_listen = $aryA[4]; + $prepop_id = $aryA[5]; + $campaigns_limit = $aryA[6]; + $users_list = $aryA[7]; + $context = $aryA[8]; + } + $sthA->finish(); + if ($AGILOG) {$agi_string = "EXISTING MONITOR SESSION: |$calleridname|$channel|$server_ip|$user_phone|$api_log|$barge_listen|$prepop_id|$campaigns_limit|$users_list|$context|"; &agi_output;} + + $campaigns_limitSQL=''; + if (length($campaigns_limit) > 1) + { + $campaigns_limitSQL = $campaigns_limit; + $campaigns_limitSQL =~ s/--/','/gi; + $campaigns_limitSQL = "and campaign_id IN('$campaigns_limitSQL')"; + $campaigns_limitSQL =~ s/,''//gi; + } + + if ($user_REDIRECT > 0) + { + $MHGqueryCID = "AGMHG$CIDdate$START_usec"; + + ### insert a NEW record to the vicidial_manager table to be processed + $stmtA = "INSERT INTO vicidial_manager values('','','$SQLdate','NEW','N','$server_ip','','Redirect','$MHGqueryCID','Channel: $channel','Context: $context','Exten: s','Priority: 1','CallerID: $MHGqueryCID','','','','','')"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "-- AGENT MONITOR CALL RESET: |$affected_rows|$calleridname|$channel|$server_ip|$context|$MHGqueryCID|"; &agi_output;} + + sleep(5); + exit; + } + } +else + { + ### Insert agent monitor record entry to keep track of the call + $MONqueryCID = "AGMON$CIDdate$START_usec"; + $calleridname = $MONqueryCID; + $AGI->set_callerid($MONqueryCID); + print STDERR "Setting CID \"$MONqueryCID\"\n"; + + $stmtA="INSERT INTO vicidial_monitor_calls set server_ip='$VARserver_ip',callerid='$MONqueryCID',channel='$channel',context='$context',uniqueid='$uniqueid',monitor_time=NOW(),user_phone='$user_phone',api_log='$api_log',barge_listen='$barge_listen',prepop_id='$prepop_id',campaigns_limit='$campaigns_limit',users_list='$users_list';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "MONITOR CALLS INSERT $affected_rows|$stmtA|"; &agi_output;} + } + +$AGI->stream_file('sip-silence'); +$AGI->stream_file('sip-silence'); + + + +if ($users_list =~ /Y/i) + { + ### find sox binary to do the combination of audio files for agent listing + $soxbin = ''; + if ( -e ('/usr/bin/sox')) {$soxbin = '/usr/bin/sox';} + else + { + if ( -e ('/usr/local/bin/sox')) {$soxbin = '/usr/local/bin/sox';} + else + { + print "Can't find sox binary! Exiting...\n"; + $AGI->stream_file('an-error-has-occured'); + exit; + } + } + } + + +$entry_chances=0; +$VALID_login=0; +$ACTIVE_login=0; +$VDADremDIALstr=''; +while ( ($entry_chances < 3) && ($VALID_login < 1) ) + { + $entry_chances++; + + + if (length($prepop_id)<2) + { + &user_phone_gather; + } + else + {$PIN_number = $prepop_id;} + + ###### Check userID and password against vicidial_users table + $stmtA = "SELECT count(*) FROM vicidial_users where user='$PIN_number' and active='Y';"; + if ($user_phone =~ /PHONE/) + {$stmtA = "SELECT count(*) FROM phones where extension='$PIN_number' and active='Y';";} + if ($user_phone =~ /PLOGIN/) + {$stmtA = "SELECT count(*) FROM phones where login='$PIN_number' and active='Y';";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $VALID_login = $aryA[0]; + } + $sthA->finish(); + + if ($VALID_login > 0) + { + $AGI->stream_file('pin-number-accepted'); + } + else + { + if ($api_log =~ /Y/) + { + $stmtA="INSERT INTO vicidial_api_log set user='$calleridname',agent_user='$PIN_number',function='phone_monitor',value='',result='ERROR',result_reason='No user found',source='monitor',data='$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;} + } + + $AGI->stream_file('pin-invalid'); + } + } + + + +if ($VALID_login < 1) + { + if ($AGILOG) {$agi_string = "PHONE MONITOR END: Invalid Login |$VALID_login|$PIN_number|"; &agi_output;} + + if ($use_call_menu =~ /Y/) + { + if ($AGILOG) {$agi_string = "exiting the agent dial-in app, transferring call to B @ $context"; &agi_output;} + print "SET CONTEXT $context\n"; + $result = ; + checkresult($result); + print "SET EXTENSION B\n"; + $result = ; + checkresult($result); + print "SET PRIORITY 1\n"; + $result = ; + checkresult($result); + } + else + { + $AGI->stream_file('vm-goodbye'); + + $AGI->hangup(); + + $dbhA->disconnect(); + } + exit; + } +else + { + $secX = time(); + $PDtarget = ($secX - 30); + ($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget); + $Pyear = ($Pyear + 1900); + $Pmon++; + if ($Pmon < 10) {$Pmon = "0$Pmon";} + if ($Pmday < 10) {$Pmday = "0$Pmday";} + if ($Phour < 10) {$Phour = "0$Phour";} + if ($Pmin < 10) {$Pmin = "0$Pmin";} + if ($Psec < 10) {$Psec = "0$Psec";} + $PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec"; + + + ###### Check if user is logged in, vicidial_live_agents table + $stmtA = "SELECT count(*) FROM vicidial_live_agents where user='$PIN_number' and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL;"; + if ($user_phone =~ /PHONE/) + {$stmtA = "SELECT count(*) FROM vicidial_live_agents where extension LIKE \"%/$PIN_number\" and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL;";} + if ($user_phone =~ /PLOGIN/) + { + $PLOGIN_extension='XXXXXXXXXXXXXXXXXX'; + $PLOGIN_server_ip='1.1.1.1'; + $stmtA = "SELECT extension,server_ip FROM phones where login='$PIN_number' and active='Y';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $PLOGIN_extension = $aryA[0]; + $PLOGIN_server_ip = $aryA[1]; + } + $sthA->finish(); + if ($AGILOG) {$agi_string = "PLOGIN DEBUG: |$PLOGIN_extension|$PLOGIN_server_ip|$stmtA|"; &agi_output;} + + $stmtA = "SELECT count(*) FROM vicidial_live_agents where extension LIKE \"%/$PLOGIN_extension\" and server_ip='$PLOGIN_server_ip' and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL;"; + } + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $ACTIVE_login = "$aryA[0]"; + } + $sthA->finish(); + + if ($ACTIVE_login < 1) + { + if ($AGILOG) {$agi_string = "PHONE MONIOR END: Inactive Login |$VALID_login|$PIN_number|$PASS_word| |$ACTIVE_login|$PDtsSQLdate|$stmtA|"; &agi_output;} + + if ($api_log =~ /Y/) + { + $stmtA="INSERT INTO vicidial_api_log set user='$calleridname',agent_user='$PIN_number',function='phone_monitor',value='',result='ERROR',result_reason='Inactive Login',source='monitor',data='$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;} + } + + $AGI->stream_file('login-fail'); + $AGI->stream_file('vm-goodbye'); + + $AGI->hangup(); + + $dbhA->disconnect(); + exit; + } + else + { + $stmtA = "SELECT conf_exten,extension,server_ip,campaign_id from vicidial_live_agents WHERE user='$PIN_number' and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL limit 1;"; + if ($user_phone =~ /PHONE/) + {$stmtA = "SELECT conf_exten,extension,server_ip,campaign_id FROM vicidial_live_agents where extension LIKE \"%/$PIN_number\" and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL limit 1;";} + if ($user_phone =~ /PLOGIN/) + { + $PLOGIN_extension='XXXXXXXXXXXXXXXXXX'; + $PLOGIN_server_ip='1.1.1.1'; + $stmtA = "SELECT extension,server_ip FROM phones where login='$PIN_number' and active='Y';"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $PLOGIN_extension = $aryA[0]; + $PLOGIN_server_ip = $aryA[1]; + } + $sthA->finish(); + + $stmtA = "SELECT conf_exten,extension,server_ip,campaign_id FROM vicidial_live_agents where extension LIKE \"%/$PLOGIN_extension\" and server_ip='$PLOGIN_server_ip' and extension NOT LIKE \"R/%\" and last_update_time > \"$PDtsSQLdate\" $campaigns_limitSQL limit 1;"; + } + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $rec_countCUSTDATA=0; + if ($sthArows > 0) + { + @aryA = $sthA->fetchrow_array; + $VDADconf_exten = $aryA[0]; + $VDADextension = $aryA[1]; + $VDADserver_ip = $aryA[2]; + $VDADcampaign_id = $aryA[3]; + } + $sthA->finish(); + + ### format the remote server dialstring to get the call to the overflow agent meetme room + $S='*'; + if( $VDADserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ ) + { + $a = leading_zero($1); + $b = leading_zero($2); + $c = leading_zero($3); + $d = leading_zero($4); + # use double-star prefix to go through native bridge IAX path + $VDADremDIALstr = "$S$S$a$S$b$S$c$S$d$S"; + } + $barge_listen_prefix = '58'; + if($barge_listen =~ /BARGE/) + {$barge_listen_prefix = '59';} + $VDADremDIALstr .= "$barge_listen_prefix$VDADconf_exten"; + + if ($api_log =~ /Y/) + { + $stmtA="INSERT INTO vicidial_api_log set user='$orig_callerid',agent_user='$PIN_number',function='phone_monitor',value='',result='SUCCESS',result_reason='',source='monitor',data='$VDADconf_exten|$VDADextension|$VDADserver_ip|$calleridname|$callerid',api_date='$now_date',api_script='$script',run_time='0';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "API LOG INSERT $affected_rows|$stmtA|"; &agi_output;} + } + + $stmtA="INSERT INTO vicidial_monitor_log set server_ip='$VARserver_ip',callerid='$calleridname',channel='$channel',context='$context',uniqueid='$uniqueid',monitor_time=NOW(),user='$PIN_number',campaign_id='$VDADcampaign_id';"; + $affected_rows = $dbhA->do($stmtA); + if ($AGILOG) {$agi_string = "MONITOR LOG INSERT $affected_rows|$stmtA|"; &agi_output;} + + if ($AGILOG) {$agi_string = "Agent $PIN_number sent to $VDADremDIALstr"; &agi_output;} + + print "SET CONTEXT $ext_context\n"; + $result = ; + checkresult($result); + print "SET EXTENSION $VDADremDIALstr\n"; + $result = ; + checkresult($result); + print "SET PRIORITY 1\n"; + $result = ; + checkresult($result); + } + } + +$dbhA->disconnect(); + +exit; + + + + + +################################################################################ +##### SUBROUTINES ############################################################## +################################################################################ + + +##### BEGIN collect the user and password ###################################### +sub user_phone_gather + { + ################################################################################ + # please enter the pin number followed by the pound key + + $gsm = '.gsm'; + $gather_prompt = 'ld_welcome_pin_number'; + if ($users_list =~ /Y/i) + { + ### generate user list for live agents available for monitoring + $sox_cmd = "$soxbin --combine concatenate /var/lib/asterisk/sounds/ld_welcome_pin_number.gsm /var/lib/asterisk/sounds/silence.wav"; + + $secX = time(); + $PDtarget = ($secX - 30); + ($Psec,$Pmin,$Phour,$Pmday,$Pmon,$Pyear,$Pwday,$Pyday,$Pisdst) = localtime($PDtarget); + $Pyear = ($Pyear + 1900); + $Pmon++; + if ($Pmon < 10) {$Pmon = "0$Pmon";} + if ($Pmday < 10) {$Pmday = "0$Pmday";} + if ($Phour < 10) {$Phour = "0$Phour";} + if ($Pmin < 10) {$Pmin = "0$Pmin";} + if ($Psec < 10) {$Psec = "0$Psec";} + $PDtsSQLdate = "$Pyear$Pmon$Pmday$Phour$Pmin$Psec"; + + $stmtA = "SELECT user FROM vicidial_live_agents where last_update_time > \"$PDtsSQLdate\" and extension NOT LIKE \"R/%\" $campaigns_limitSQL order by last_update_time desc limit 100;"; + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + if ($AGILOG) {$agi_string = "Available Agents Found: |$sthArows|$stmtA|"; &agi_output;} + $i=0; + while ($sthArows > $i) + { + @aryA = $sthA->fetchrow_array; + $sox_cmd .= " /var/lib/asterisk/sounds/silence.wav /var/lib/asterisk/sounds/user.gsm"; + $sox_user = $aryA[0]; + $sox_user =~ s/\D//gi; + foreach $user_char (split //, $sox_user) + { + $sox_cmd .= " /var/lib/asterisk/sounds/digits/$user_char$gsm"; + } + $i++; + } + $sthA->finish(); + if ($sthArows < 1) + { + $sox_cmd .= " /var/lib/asterisk/sounds/silence.wav /var/lib/asterisk/sounds/user.gsm /var/lib/asterisk/sounds/unavailable.gsm"; + } + + $sox_cmd .= " /var/lib/asterisk/sounds/mtemp/$calleridname$gsm"; + if ($AGILOG) {$agi_string = "SoX CLI: |$i|$sox_cmd|"; &agi_output;} + @sox_cmd_output = `$sox_cmd`; + sleep(2); + + if ( -e ("/var/lib/asterisk/sounds/mtemp/$calleridname$gsm")) + {$gather_prompt = "./mtemp/$calleridname";} + else + { + print "ERROR! Dynamic user list not created! Exiting...\n"; + $AGI->stream_file('an-error-has-occured'); + exit; + } + } + + $interrupt_digit=''; + + $interrupt_digit = $AGI->stream_file("$gather_prompt",'0123456789'); + + print STDERR "interrupt_digit |$interrupt_digit|\n"; + + $digits_being_entered=1; + $PIN_number=''; + if ($interrupt_digit > 0) + { + # if ($interrupt_digit == 35) {$interrupt_digit='#';} + # if ($interrupt_digit == 42) {$interrupt_digit='*';} + if ($interrupt_digit == 48) {$interrupt_digit=0;} + if ($interrupt_digit == 49) {$interrupt_digit=1;} + if ($interrupt_digit == 50) {$interrupt_digit=2;} + if ($interrupt_digit == 51) {$interrupt_digit=3;} + if ($interrupt_digit == 52) {$interrupt_digit=4;} + if ($interrupt_digit == 53) {$interrupt_digit=5;} + if ($interrupt_digit == 54) {$interrupt_digit=6;} + if ($interrupt_digit == 55) {$interrupt_digit=7;} + if ($interrupt_digit == 56) {$interrupt_digit=8;} + if ($interrupt_digit == 57) {$interrupt_digit=9;} + + $PIN_number=$interrupt_digit; + } + + $digit_loop_counter=0; + while ( ($digits_being_entered > 0) && ($digit_loop_counter < 20) ) + { + $digit = chr($AGI->wait_for_digit('10000')); # wait 10 seconds for input or until the pound key is pressed + if ($digit =~ /\d/) + { + $PIN_number = "$PIN_number$digit"; + print STDERR "digit |$digit| PIN_number |$PIN_number|\n"; + # $AGI->say_digits("$digit"); + undef $digit; + } + else + { + $digits_being_entered=0; + } + + $digit_loop_counter++; + } + + $PIN_number =~ s/\D//gi; + if ($PIN_number) {print STDERR "digit |$digit| PIN_number |$PIN_number|\n";} + } +##### END collect the user and password ############################################### + + + +sub get_time_now #get the current date and time and epoch for logging call lengths and datetimes + { + ($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time); + $year = ($year + 1900); + $mon++; + if ($mon < 10) {$mon = "0$mon";} + if ($mday < 10) {$mday = "0$mday";} + if ($hour < 10) {$hour = "0$hour";} + if ($min < 10) {$min = "0$min";} + if ($sec < 10) {$sec = "0$sec";} + + $now_date_epoch = time(); + $now_date = "$year-$mon-$mday $hour:$min:$sec"; + $filedate = "$year$mon$mday$hour$min$sec"; + } + + + +sub checkresult + { + my ($res) = @_; + my $retval; + $tests++; + chomp $res; + if ($res =~ /^200/) { + $res =~ /result=(-?\d+)/; + if (!length($1)) + { + print STDERR "FAIL ($res)\n"; + $fail++; + } + else + { + print STDERR "PASS ($1)\n"; + $pass++; + } + } + else + { + print STDERR "FAIL (unexpected result '$res')\n"; + $fail++; + } + } + +sub agi_output + { + if ($AGILOG >=2) + { + ### open the log file for writing ### + open(Lout, ">>$AGILOGfile") + || die "Can't open $AGILOGfile: $!\n"; + print Lout "$now_date|$script|$agi_string\n"; + close(Lout); + } + ### send to STDERR writing ### + if ( ($AGILOG == '1') || ($AGILOG == '3') ) + {print STDERR "$now_date|$script|$agi_string\n";} + $agi_string=''; + } + +sub leading_zero($) + { + $_ = $_[0]; + s/^(\d)$/0$1/; + s/^(\d\d)$/0$1/; + return $_; + } # End of the leading_zero() routine. diff --git a/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl b/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl index b913d550..b02da908 100644 --- a/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl +++ b/agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl @@ -85,6 +85,7 @@ # 130424-1607 - Added NOINT prefix option for call menu prompts to do Playback() instead of Background() # 130508-1009 - Small fix for INVALID_2ND and 3RD # 130624-0733 - Added optimize for vicidial_users due to logging IP and auth timestamp +# 130716-1441 - Clear out vicidial_monitor_calls records older than 1 day old # $DB=0; # Debug flag @@ -1020,6 +1021,20 @@ if ($timeclock_end_of_day_NOW > 0) if ($DB) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";} $sthA->finish(); + $stmtA = "delete from vicidial_monitor_calls where monitor_time < \"$TDSQLdate\";"; + if($DBX){print STDERR "\n|$stmtA|\n";} + $affected_rows = $dbhA->do($stmtA); + if($DB){print STDERR "\n|$affected_rows vicidial_monitor_calls old records deleted|\n";} + + $stmtA = "optimize table vicidial_monitor_calls;"; + if($DBX){print STDERR "\n|$stmtA|\n";} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + @aryA = $sthA->fetchrow_array; + if ($DB) {print "|",$aryA[0],"|",$aryA[1],"|",$aryA[2],"|",$aryA[3],"|","\n";} + $sthA->finish(); + ### calculate the date and time for 24 hours ago $secX = time(); $RMtarget = ($secX - 86400); # 24 hours ago diff --git a/agc_2-X/trunk/docs/AGENT_MONITOR.txt b/agc_2-X/trunk/docs/AGENT_MONITOR.txt new file mode 100644 index 00000000..79eccad8 --- /dev/null +++ b/agc_2-X/trunk/docs/AGENT_MONITOR.txt @@ -0,0 +1,93 @@ +AGENT MONITOR DOC Started: 2013-07-16 Updated: 2013-07-16 + + +Requirements: + +This feature requires SVN/trunk revision 2001 or higher, as well as DB Schema +Version 1354 or higher. + + +Description: + +This feature allows you to set up a remote monitoring feature that can work from +an external DID through a Call Menu and require an access code(through Call Menu) +as well as restrict the agents that can be listened to by campaign. + +This will also work across a multiple server cluster. + +The CLI option flags below can be used for the agent_monitor.agi script in the +up_monitor context below: + + 1. USER, PHONE, PLOGIN or REDIRECT, lookup by user id, phone extension or phone login (default is USER) + 2. Y or N, log in api log (default is N) + 3. BARGE or LISTEN, (default is LISTEN) + 4. Prepopulated ID, for use in context by itself + 5. Campaign limits, double-dash-delimited, i.e. "TEST--TEST2", (default is disabled) + 6. Y or N, play user IDs to listen to (default is N) + +It is also possible to have different settings by duplicating the up_monitor and +up_monitor_exit contexts for multiple sets of monitoring. + + + +The new agent_monitor.agi script replaces the old agi-phone_monitor.agi script +and the dialplan entries below should replace the older dialplan entries used. + + + + +######################################################################### +### ADD THE LINES BELOW TO THE SYSTEM SETTINGS CUSTOM DIALPLAN +######################################################################### + + + +; quiet entry, listen-only, exit-on-dtmf conferences for VICIDIAL (listen) +exten => _568600XXX,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit) +exten => _568600XXX,n,Meetme(${EXTEN:2},mqX) +exten => _568600XXX,n,Hangup() + +; barge, exit-on-dtmf conferences for VICIDIAL (barge) +exten => _578600XXX,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit) +exten => _578600XXX,n,Meetme(${EXTEN:2},X) +exten => _578600XXX,n,Hangup() + +; quiet entry, listen-only, exit-on-dtmf conferences for VICIDIAL (listen) +exten => _588600XXX,1,Dial(${TRUNKblind}/56${EXTEN:2},55,o) +exten => _588600XXX,n,Hangup() + +; barge, exit-on-dtmf conferences for VICIDIAL (barge) +exten => _598600XXX,1,Dial(${TRUNKblind}/57${EXTEN:2},55,o) +exten => _598600XXX,n,Hangup() + +[up_monitor] +exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => _X.,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit) +exten => _X.,n,AGI(agent_monitor.agi,USER---N---LISTEN---${EXTEN}------N) +exten => _X.,n,Hangup() + +exten => s,1,Set(MEETME_EXIT_CONTEXT=up_monitor_exit) +exten => s,n,AGI(agent_monitor.agi,USER---N---LISTEN---------N) +exten => s,n,Hangup() + +exten => i,1,Goto(up_monitor,s,1) +exten => i,n,Hangup() +exten => #,1,Goto(up_monitor,s,1) +exten => #,n,Hangup() +exten => t,1,Goto(up_monitor,s,1) +exten => t,n,Hangup() + +[up_monitor_exit] +exten => h,1,AGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----${HANGUPCAUSE}-----${DIALSTATUS}-----${DIALEDTIME}-----${ANSWEREDTIME}) + +exten => _X,1,AGI(agent_monitor.agi,REDIRECT) +exten => _X,n,Hangup() + +exten => i,1,AGI(agent_monitor.agi,REDIRECT) +exten => i,n,Hangup() +exten => #,1,AGI(agent_monitor.agi,REDIRECT) +exten => #,n,Hangup() +exten => t,1,AGI(agent_monitor.agi,REDIRECT) +exten => t,n,Hangup() + diff --git a/agc_2-X/trunk/docs/CALLER_ID_NAME_CODES.txt b/agc_2-X/trunk/docs/CALLER_ID_NAME_CODES.txt new file mode 100644 index 00000000..94fdd934 --- /dev/null +++ b/agc_2-X/trunk/docs/CALLER_ID_NAME_CODES.txt @@ -0,0 +1,15 @@ +CALLER ID NAME CODES DOC Started: 2013-07-15 Updated: 2013-07-15 + + +This document is meant for reference only, and it does not contain all CID name codes possible, but more will be added over time. + + +M - Manual Dial Call (M7152249180000855319) +V - Auto-Dial Call (V7152252280000844707) +Y - Inbound Call (Y7152252510000822239) +DC - 3-Way Call (DC943083W0000855319W) +S - Agent Login Call (S1307152248588600051) +LP - Park Call (LPvdcW13739432176666) +VH - Inbound Agent Alert (VH7152252518600051) +XLvdc - Agent ReQueue Call (XLvdcW13739431946666) +AGMON - Remote Agent Monitor (AGMON715224918000001) diff --git a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql index f6194b5c..748f9ec6 100644 --- a/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql +++ b/agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql @@ -2898,6 +2898,38 @@ index (user), index (report_name) ) ENGINE=MyISAM; +CREATE TABLE vicidial_monitor_calls ( +monitor_call_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL, +server_ip VARCHAR(15) NOT NULL, +callerid VARCHAR(20), +channel VARCHAR(100), +context VARCHAR(100), +uniqueid VARCHAR(20), +monitor_time DATETIME, +user_phone VARCHAR(10) default 'USER', +api_log ENUM('Y','N') default 'N', +barge_listen ENUM('LISTEN','BARGE') default 'LISTEN', +prepop_id VARCHAR(100) default '', +campaigns_limit VARCHAR(1000) default '', +users_list ENUM('Y','N') default 'N', +index (callerid), +index (monitor_time) +) ENGINE=MyISAM; + +CREATE TABLE vicidial_monitor_log ( +server_ip VARCHAR(15) NOT NULL, +callerid VARCHAR(20), +channel VARCHAR(100), +context VARCHAR(100), +uniqueid VARCHAR(20), +monitor_time DATETIME, +user VARCHAR(20), +campaign_id VARCHAR(8), +index (user), +index (campaign_id), +index (monitor_time) +) ENGINE=MyISAM; + ALTER TABLE vicidial_email_list MODIFY message text character set utf8; @@ -3137,4 +3169,4 @@ UPDATE vicidial_configuration set value='1766' where name='qc_database_version'; UPDATE system_settings set vdc_agent_api_active='1'; -UPDATE system_settings SET db_schema_version='1353',db_schema_update_date=NOW(); +UPDATE system_settings SET db_schema_version='1354',db_schema_update_date=NOW(); diff --git a/agc_2-X/trunk/extras/upgrade_2.8.sql b/agc_2-X/trunk/extras/upgrade_2.8.sql index 652a2cf9..772b3636 100644 --- a/agc_2-X/trunk/extras/upgrade_2.8.sql +++ b/agc_2-X/trunk/extras/upgrade_2.8.sql @@ -28,3 +28,38 @@ UPDATE system_settings SET db_schema_version='1352',db_schema_update_date=NOW() ALTER TABLE system_settings ADD disable_auto_dial ENUM('0','1') default '0'; UPDATE system_settings SET db_schema_version='1353',db_schema_update_date=NOW() where db_schema_version < 1353; + +CREATE TABLE vicidial_monitor_calls ( +monitor_call_id INT(9) UNSIGNED AUTO_INCREMENT PRIMARY KEY NOT NULL, +server_ip VARCHAR(15) NOT NULL, +callerid VARCHAR(20), +channel VARCHAR(100), +context VARCHAR(100), +uniqueid VARCHAR(20), +monitor_time DATETIME, +user_phone VARCHAR(10) default 'USER', +api_log ENUM('Y','N') default 'N', +barge_listen ENUM('LISTEN','BARGE') default 'LISTEN', +prepop_id VARCHAR(100) default '', +campaigns_limit VARCHAR(1000) default '', +users_list ENUM('Y','N') default 'N', +index (callerid), +index (monitor_time) +) ENGINE=MyISAM; + +CREATE TABLE vicidial_monitor_log ( +server_ip VARCHAR(15) NOT NULL, +callerid VARCHAR(20), +channel VARCHAR(100), +context VARCHAR(100), +uniqueid VARCHAR(20), +monitor_time DATETIME, +user VARCHAR(20), +campaign_id VARCHAR(8), +index (user), +index (campaign_id), +index (monitor_time) +) ENGINE=MyISAM; + +UPDATE system_settings SET db_schema_version='1354',db_schema_update_date=NOW() where db_schema_version < 1354; + diff --git a/agc_2-X/trunk/install.pl b/agc_2-X/trunk/install.pl index f8446f7d..9e5f7f53 100644 --- a/agc_2-X/trunk/install.pl +++ b/agc_2-X/trunk/install.pl @@ -30,6 +30,7 @@ # 121215-2059 - Added keepalive option E for email process # 130108-1853 - Added Asterisk 1.8 option with default conf files copy # 130705-1805 - Added bp.pl script to the agc web dir +# 130716-1025 - Added mtemp sounds directory for sox concatenated temp audio # ############################################ @@ -2493,6 +2494,7 @@ if ($WEBONLY < 1) print "Creating sound tts directories...\n"; if (!-e "$PATHsounds/tts/") {`mkdir -p $PATHsounds/tts/`;} if (!-e "$PATHsounds/tts_static/") {`mkdir -p $PATHsounds/tts_static/`;} + if (!-e "$PATHsounds/mtemp/") {`mkdir -p $PATHsounds/mtemp/`;} print "Copying ip_relay scripts to $PATHhome...\n"; `cp -fR ./extras/ip_relay $PATHhome/`;