Added agent_hide_hangup system and campaign settings
git-svn-id: svn://192.168.202.10@3565 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1085,7 +1085,8 @@ call_limit_24hour_override VARCHAR(40) default 'DISABLED',
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cid_group_id_two VARCHAR(20) default '---DISABLED---',
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incall_tally_threshold_seconds SMALLINT(5) UNSIGNED default '0',
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auto_alt_threshold TINYINT(3) UNSIGNED default '0',
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pause_max_url TEXT
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pause_max_url TEXT,
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agent_hide_hangup ENUM('Y','N') default 'N'
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) ENGINE=MyISAM;
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CREATE TABLE vicidial_lists (
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@@ -1878,7 +1879,7 @@ admin_row_click ENUM('0', '1') default '1',
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admin_screen_colors VARCHAR(20) default 'default',
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ofcom_uk_drop_calc ENUM('1','0') default '0',
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agent_screen_colors VARCHAR(20) default 'default',
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script_remove_js ENUM('1','0') default '1',
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script_remove_js ENUM('1','0','2','3','4','5','6') default '1',
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manual_auto_next ENUM('1','0') default '0',
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user_new_lead_limit ENUM('1','0') default '0',
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agent_xfer_park_3way ENUM('1','0') default '0',
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@@ -1953,7 +1954,8 @@ label_owner VARCHAR(60) default '',
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label_entry_list_id VARCHAR(60) default '',
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call_limit_24hour ENUM('0','1') default '0',
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call_limit_24hour_reset DATETIME default '2000-01-01 00:00:01',
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allowed_sip_stacks ENUM('SIP','PJSIP','SIP_and_PJSIP') default 'SIP'
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allowed_sip_stacks ENUM('SIP','PJSIP','SIP_and_PJSIP') default 'SIP',
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agent_hide_hangup ENUM('1','0','2','3','4','5','6') default '0'
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) ENGINE=MyISAM;
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CREATE TABLE vicidial_campaigns_list_mix (
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@@ -5047,4 +5049,4 @@ INSERT INTO vicidial_settings_containers(container_id,container_notes,container_
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UPDATE system_settings set vdc_agent_api_active='1';
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UPDATE system_settings SET db_schema_version='1653',db_schema_update_date=NOW(),reload_timestamp=NOW();
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UPDATE system_settings SET db_schema_version='1654',db_schema_update_date=NOW(),reload_timestamp=NOW();
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@@ -1870,3 +1870,10 @@ UPDATE system_settings SET db_schema_version='1652',db_schema_update_date=NOW()
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ALTER TABLE vicidial_campaigns ADD pause_max_url TEXT;
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UPDATE system_settings SET db_schema_version='1653',db_schema_update_date=NOW() where db_schema_version < 1653;
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ALTER TABLE system_settings MODIFY script_remove_js ENUM('1','0','2','3','4','5','6') default '1';
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ALTER TABLE system_settings ADD agent_hide_hangup ENUM('1','0','2','3','4','5','6') default '0';
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ALTER TABLE vicidial_campaigns ADD agent_hide_hangup ENUM('Y','N') default 'N';
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UPDATE system_settings SET db_schema_version='1654',db_schema_update_date=NOW() where db_schema_version < 1654;
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@@ -685,10 +685,11 @@
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# 211223-0906 - Fix for API transfer if AGENTDIRECT selected, issue #1330
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# 220128-0030 - Added more logging of dial alerts, force PauseCode MDSKIP when skipping previewed lead
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# 220212-0813 - Added pause_max_url triggering
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# 220217-1938 - Added agent_hide_hangup campaign feature
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#
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$version = '2.14-653c';
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$build = '220212-0813';
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$version = '2.14-654c';
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$build = '220217-1938';
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$php_script = 'vicidial.php';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=98;
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@@ -810,7 +811,7 @@ if ($sl_ct > 0)
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link,agentonly_callback_campaign_lock,manual_dial_validation,mute_recordings,enable_second_script,enable_first_webform,recording_buttons,outbound_cid_any,browser_call_alerts,manual_dial_phone_strip,require_password_length,pass_hash_enabled,agent_hidden_sound_seconds,agent_hidden_sound,agent_hidden_sound_volume,agent_screen_timer FROM system_settings;";
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link,agentonly_callback_campaign_lock,manual_dial_validation,mute_recordings,enable_second_script,enable_first_webform,recording_buttons,outbound_cid_any,browser_call_alerts,manual_dial_phone_strip,require_password_length,pass_hash_enabled,agent_hidden_sound_seconds,agent_hidden_sound,agent_hidden_sound_volume,agent_screen_timer,agent_hide_hangup FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -868,6 +869,7 @@ if ($qm_conf_ct > 0)
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$SSagent_hidden_sound = $row[47];
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$SSagent_hidden_sound_volume = $row[48];
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$SSagent_screen_timer = $row[49];
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$SSagent_hide_hangup = $row[50];
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if ( ($SSagent_hidden_sound == '---NONE---') or ($SSagent_hidden_sound == '') ) {$SSagent_hidden_sound_seconds=0;}
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}
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else
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@@ -2283,7 +2285,7 @@ else
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$HKstatusnames = substr("$HKstatusnames", 0, -1);
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##### grab the campaign settings
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override,transfer_no_dispo,local_call_time,pause_max_url FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename,timer_action_destination,enable_xfer_presets,hide_xfer_number_to_dial,manual_dial_prefix,customer_3way_hangup_logging,customer_3way_hangup_seconds,customer_3way_hangup_action,ivr_park_call,manual_preview_dial,api_manual_dial,manual_dial_call_time_check,my_callback_option,per_call_notes,agent_lead_search,agent_lead_search_method,queuemetrics_phone_environment,auto_pause_precall,auto_pause_precall_code,auto_resume_precall,manual_dial_cid,custom_3way_button_transfer,callback_days_limit,disable_dispo_screen,disable_dispo_status,screen_labels,status_display_fields,pllb_grouping,pllb_grouping_limit,in_group_dial,in_group_dial_select,pause_after_next_call,owner_populate,manual_dial_lead_id,dead_max,dispo_max,pause_max,dead_max_dispo,dispo_max_dispo,max_inbound_calls,manual_dial_search_checkbox,hide_call_log_info,timer_alt_seconds,wrapup_bypass,wrapup_after_hotkey,callback_active_limit,callback_active_limit_override,comments_all_tabs,comments_dispo_screen,comments_callback_screen,qc_comment_history,show_previous_callback,clear_script,manual_dial_search_filter,web_form_address_three,manual_dial_override_field,status_display_ingroup,customer_gone_seconds,agent_display_fields,manual_dial_timeout,manual_auto_next,manual_auto_show,allow_required_fields,dead_to_dispo,agent_xfer_validation,ready_max_logout,callback_display_days,three_way_record_stop,hangup_xfer_record_start,max_inbound_calls_outcome,manual_auto_next_options,agent_screen_time_display,pause_max_dispo,script_top_dispo,routing_initiated_recordings,dead_trigger_seconds,dead_trigger_action,dead_trigger_repeat,dead_trigger_filename,scheduled_callbacks_force_dial,callback_hours_block,callback_display_days,scheduled_callbacks_timezones_container,three_way_volume_buttons,manual_dial_validation,mute_recordings,leave_vm_no_dispo,leave_vm_message_group_id,campaign_script_two,browser_alert_sound,browser_alert_volume,three_way_record_stop_exception,pause_max_exceptions,transfer_button_launch,leave_3way_start_recording,leave_3way_start_recording_exception,calls_waiting_vl_one,calls_waiting_vl_two,in_man_dial_next_ready_seconds,in_man_dial_next_ready_seconds_override,transfer_no_dispo,local_call_time,pause_max_url,agent_hide_hangup FROM vicidial_campaigns where campaign_id = '$VD_campaign';";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -2463,6 +2465,11 @@ else
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$transfer_no_dispo = $row[172];
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$local_call_time = $row[173];
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$pause_max_url = $row[174];
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$agent_hide_hangup = $row[175];
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$agent_hide_hangup_ACTIVE=0; $agent_hide_hangup_ACTIVE_style='';
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if ( ($agent_hide_hangup == 'Y') and ($SSagent_hide_hangup > 0) )
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{$agent_hide_hangup_ACTIVE=1; $agent_hide_hangup_ACTIVE_style=';visibility:hidden';}
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if ( (strlen($VU_manual_dial_filter) > 0) and ($VU_manual_dial_filter != 'DISABLED') )
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{
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@@ -5604,6 +5611,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var phone_login_webform = '<?php echo $phone_login_webform ?>';
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var recording_active=0;
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var pause_max_url_trigger = '<?php echo $pause_max_url_trigger ?>';
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var agent_hide_hangup_ACTIVE = '<?php $agent_hide_hangup_ACTIVE ?>';
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var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
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var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
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var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
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@@ -21497,7 +21505,7 @@ $zi=2;
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?>
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<span id="SpacerSpanC"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" width="145px" height="16px" border="0" /></span><br />
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<span style="background-color: #FFCCFF" id="HangupControl"><img src="./images/<?php echo _QXZ("vdc_LB_hangupcustomer_OFF.gif"); ?>" border="0" alt="Hangup Customer" /></span><br />
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<span style="background-color: #FFCCFF<?php echo $agent_hide_hangup_ACTIVE_style ?>" id="HangupControl"><img src="./images/<?php echo _QXZ("vdc_LB_hangupcustomer_OFF.gif"); ?>" border="0" alt="Hangup Customer" /></span><br />
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<span id="SpacerSpanD"><img src="./images/<?php echo _QXZ("blank.gif"); ?>" width="145px" height="16px" border="0" /></span><br />
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<div class="text_input" id="SendDTMFdiv"><span style="background-color: <?php echo $MAIN_COLOR ?>" id="SendDTMF"><a href="#" onclick="SendConfDTMF(session_id,'YES');return false;"><img src="./images/<?php echo _QXZ("vdc_LB_senddtmf.gif"); ?>" border="0" alt="Send DTMF" align="bottom" /></a> <input type="text" size="5" name="conf_dtmf" class="cust_form" value="" maxlength="50" /></div></span><br />
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</center>
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@@ -22209,7 +22217,7 @@ if ($agent_display_dialable_leads > 0)
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<span id="consultative_checkbox"><input type="checkbox" name="consultativexfer" id="consultativexfer" size="1" value="0"><font class="body_tiny"> <?php echo _QXZ("CONSULTATIVE"); ?> </font></span>
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</td>
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<td align="left">
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<span style="background-color: <?php echo $MAIN_COLOR ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>" border="0" alt="Hangup Both Lines" style="vertical-align:middle" /></a></span>
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<span style="background-color: <?php echo $MAIN_COLOR ?><?php echo $agent_hide_hangup_ACTIVE_style ?>" id="HangupBothLines"><a href="#" onclick="bothcall_send_hangup('YES');return false;"><img src="./images/<?php echo _QXZ("vdc_XB_hangupbothlines.gif"); ?>" border="0" alt="Hangup Both Lines" style="vertical-align:middle" /></a></span>
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</td>
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</tr>
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File diff suppressed because one or more lines are too long
@@ -1,4 +1,4 @@
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# version: 20220212080401
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# version: 20220217173801
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users-user User ID <QXZ>This field is where you put the users ID number, can be up to 8 digits in length, Must be at least 2 characters in length.</QXZ>
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users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
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users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
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@@ -315,6 +315,7 @@ campaigns-wrapup_seconds Wrap Up Seconds <QXZ>The number of seconds to force an
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campaigns-wrapup_message Wrap Up Message <QXZ>This is a campaign-specific message to be displayed on the wrap up screen if wrap up seconds is set. You can use a Script in the system if you use the script id with WUSCRIPT in front of it, so if you wanted to use a script called agent_script, then you would put WUSCRIPTagent_script in this field.</QXZ>
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campaigns-wrapup_bypass Wrap Up Bypass <QXZ>If set to ENABLED then the agent will be able to click a link to stop the Wrap Up timer before the time is completed. Default is ENABLED.</QXZ>
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campaigns-wrapup_after_hotkey Wrap Up After Hotkey <QXZ>If set to ENABLED and the campaign has hotkeys configured and the agent terminates a call with a hotkey, then the wrap up settings will be used after that call. Default is DISABLED.</QXZ>
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campaigns-agent_hide_hangup Hide Customer Hangup Button <QXZ>This setting will hide the agent screen Hangup Customer button, and the Transfer Conference frame Hangup Both button, for agents logging in to this campaign. This option should only be used if the campaign is using a custom application to hang up customer phone calls through the Agent API. Default is N for disabled.</QXZ>
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campaigns-disable_dispo_screen Disable Dispo Screen <QXZ>This option allows you to disable the disposition screen in the agent interface. The Disable Dispo Status field below must be filled in for this option to work. Default is DISPO_ENABLED. The DISPO_SELECT_DISABLED option will not disable the dispo screen completely, but will display the dispo screen without any dispositions, this option should only be used if you want to force your agents to use your CRM software which will send the status to the system through the API.</QXZ>
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campaigns-disable_dispo_status Disable Dispo Status <QXZ>If the Disable Dispo Screen option is set to DISPO_DISABLED, then this field must be filled in. You can use any disposition you want for this field as long as it is 1 to 6 characters in length with only letters and numbers.</QXZ>
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campaigns-dead_trigger_action Dead Call Trigger Action <QXZ>If you want to trigger an audio message to an agent or send a back-end URL request when an agent has been in a dead call for a set number of seconds, you can enable that here. Default is DISABLED.</QXZ>
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@@ -1060,6 +1061,7 @@ settings-timeclock_last_reset_date Timeclock Last Auto Logout <QXZ>This field di
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settings-vdc_header_date_format Agent Screen Header Date Format <QXZ>This menu allows you to choose the format of the date and time that shows up at the top of the agent screen. The options for this setting are: default is MS_DASH_24HR</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ>
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settings-vdc_customer_date_format Agent Screen Customer Date Format <QXZ>This menu allows you to choose the format of the customer date and time that shows up at the top of the Customer Information section of the agent screen. The options for this setting are: default is AL_TEXT_AMPM</QXZ><BR>MS_DASH_24HR 2008-06-24 23:59:59 - <QXZ>Default date format with year month day followed by 24 hour time</QXZ><BR>US_SLASH_24HR 06/24/2008 23:59:59 - <QXZ>USA date format with month day year followed by 24 hour time</QXZ><BR>EU_SLASH_24HR 24/06/2008 23:59:59 - <QXZ>European date format with day month year followed by 24 hour time</QXZ><BR>AL_TEXT_24HR JUN 24 23:59:59 - <QXZ>Text date format with abbreviated month day followed by 24 hour time</QXZ><BR>MS_DASH_AMPM 2008-06-24 11:59:59 PM - <QXZ>Default date format with year month day followed by 12 hour time</QXZ><BR>US_SLASH_AMPM 06/24/2008 11:59:59 PM - <QXZ>USA date format with month day year followed by 12 hour time</QXZ><BR>EU_SLASH_AMPM 24/06/2008 11:59:59 PM - <QXZ>European date format with day month year followed by 12 hour time</QXZ><BR>AL_TEXT_AMPM JUN 24 11:59:59 PM - <QXZ>Text date format with abbreviated month day followed by 12 hour time</QXZ>
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settings-vdc_header_phone_format Agent Screen Customer Phone Format <QXZ>This menu allows you to choose the format of the customer phone number that shows up in the status section of the agent screen. The options for this setting are: default is US_PARN</QXZ><BR>US_DASH 000-000-0000 - <QXZ>USA dash separated phone number</QXZ><BR>US_PARN (000)000-0000 - <QXZ>USA dash separated number with area code in parenthesis</QXZ><BR>MS_NODS 0000000000 - <QXZ>No formatting</QXZ><BR>UK_DASH 00 0000-0000 - <QXZ>UK dash separated phone number with space after city code</QXZ><BR>AU_SPAC 000 000 000 - <QXZ>Australia space separated phone number</QXZ><BR>IT_DASH 0000-000-000 - <QXZ>Italy dash separated phone number</QXZ><BR>FR_SPAC 00 00 00 00 00 - <QXZ>France space separated phone number</QXZ>
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settings-agent_hide_hangup Allow Hide Customer Hangup Button <QXZ>This setting will allow the campaign setting to be able to hide the agent screen Hangup Customer button, and the Transfer Conference frame Hangup Both button, for agents logging in to that campaign. This option should only be used if the campaign is using a custom application to hang up customer phone calls through the Agent API. Default is 0 for disabled.</QXZ>
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settings-agent_xfer_park_3way Agent Screen Park Xfer Button <QXZ>This option defines whether the agent screen can have a button in the Transfer Conference frame that will allow the agent to park a 3way call. Default is 0 for disabled.</QXZ>
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settings-agent_logout_link Agent Screen Logout Link Credentials <QXZ>This option controls whether the agent screen logout link will contain the agent credentials as a part of the link, or if the link will go to a blank login page. -0- will go to a blank form and -1- will go to a form that has the user credentials filled in.</QXZ>
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settings-agent_soundboards Agent Soundboards <QXZ>This option allows you to create agent soundboards that allow an agent in the user screen to click on audio files to have them play in their session. Default is 0 for disabled.</QXZ>
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Reference in New Issue
Block a user