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Added DID pre-filter phone-group redirection and no-agent-ingroup redirection options

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git-svn-id: svn://192.168.202.10@2135 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-06-22 13:35:16 +00:00
parent 92aafe70cb
commit a00e200645
7 changed files with 207 additions and 12 deletions
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agc_2-X/trunk/agi/agi-DID_route.agi
+89 -3
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@@ -1,6 +1,6 @@
#!/usr/bin/perl
#
# agi-DID_route.agi version 2.8
# agi-DID_route.agi version 2.10
#
# runs when a call comes into an inbound context on a trunk. This script will
# send the calls to various places depending on the settings for each DID.
@@ -34,6 +34,7 @@
# 130926-1549 - Added new queue_log IVR entries for QM
# 140126-1138 - Added VMAIL_NO_INST options
# 140404-0738 - Added DNC filter options and URL filter DID redirect option
# 140622-0240 - Added no-agent in-group redirect and pre-filter phone group redirect features
#
$script = 'agi-DID_route.agi';
@@ -200,7 +201,7 @@ $extension =~ s/\'|\"|\\\\|\\\|\\|\\;|\\\;|\;|;//gi;
### Grab DID values from the database
$DIDs_in_system=0;
$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id,record_call,filter_inbound_number,filter_phone_group_id,filter_url,filter_action,filter_extension,filter_exten_context,filter_voicemail_ext,filter_phone,filter_server_ip,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_group_id,filter_call_handle_method,filter_agent_search_method,filter_list_id,filter_campaign_id,filter_phone_code,filter_menu_id,filter_clean_cid_number,group_id,filter_dnc_campaign,filter_url_did_redirect FROM vicidial_inbound_dids where did_pattern = '$extension' and did_active='Y';";
$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id,record_call,filter_inbound_number,filter_phone_group_id,filter_url,filter_action,filter_extension,filter_exten_context,filter_voicemail_ext,filter_phone,filter_server_ip,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_group_id,filter_call_handle_method,filter_agent_search_method,filter_list_id,filter_campaign_id,filter_phone_code,filter_menu_id,filter_clean_cid_number,group_id,filter_dnc_campaign,filter_url_did_redirect,no_agent_ingroup_redirect,no_agent_ingroup_id,no_agent_ingroup_extension,pre_filter_phone_group_id,pre_filter_extension FROM vicidial_inbound_dids where did_pattern = '$extension' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -245,6 +246,11 @@ if ($sthArows > 0)
$group_id = $aryA[35];
$filter_dnc_campaign = $aryA[36];
$filter_url_did_redirect = $aryA[37];
$no_agent_ingroup_redirect = $aryA[38];
$no_agent_ingroup_id = $aryA[39];
$no_agent_ingroup_extension = $aryA[40];
$pre_filter_phone_group_id = $aryA[41];
$pre_filter_extension = $aryA[42];
$DIDs_in_system++;
}
@@ -253,7 +259,7 @@ $sthA->finish();
if ($sthArows < 1)
{
### Grab DID values from the database for a default DID pattern if there is one
$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id,record_call,filter_inbound_number,filter_phone_group_id,filter_url,filter_action,filter_extension,filter_exten_context,filter_voicemail_ext,filter_phone,filter_server_ip,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_group_id,filter_call_handle_method,filter_agent_search_method,filter_list_id,filter_campaign_id,filter_phone_code,filter_menu_id,filter_clean_cid_number,group_id,filter_dnc_campaign,filter_url_did_redirect FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';";
$stmtA = "SELECT did_id,did_pattern,did_description,did_active,did_route,extension,exten_context,voicemail_ext,phone,server_ip,user,user_unavailable_action,user_route_settings_ingroup,menu_id,record_call,filter_inbound_number,filter_phone_group_id,filter_url,filter_action,filter_extension,filter_exten_context,filter_voicemail_ext,filter_phone,filter_server_ip,filter_user,filter_user_unavailable_action,filter_user_route_settings_ingroup,filter_group_id,filter_call_handle_method,filter_agent_search_method,filter_list_id,filter_campaign_id,filter_phone_code,filter_menu_id,filter_clean_cid_number,group_id,filter_dnc_campaign,filter_url_did_redirect,no_agent_ingroup_redirect,no_agent_ingroup_id,no_agent_ingroup_extension,pre_filter_phone_group_id,pre_filter_extension FROM vicidial_inbound_dids where did_pattern = 'default' and did_active='Y';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$DIDs_in_system=$sthA->rows;
@@ -298,6 +304,11 @@ if ($sthArows < 1)
$group_id = $aryA[35];
$filter_dnc_campaign = $aryA[36];
$filter_url_did_redirect = $aryA[37];
$no_agent_ingroup_redirect = $aryA[38];
$no_agent_ingroup_id = $aryA[39];
$no_agent_ingroup_extension = $aryA[40];
$pre_filter_phone_group_id = $aryA[41];
$pre_filter_extension = $aryA[42];
}
$sthA->finish();
}
@@ -444,6 +455,42 @@ if (length($filter_clean_cid_number) > 1)
### END clean caller id number ###
##### BEGIN pre-filtering process #####
if ( (length($pre_filter_phone_group_id)>0) && (length($pre_filter_extension)>0) )
{
$pre_filter_match_found=0;
if ($AGILOG) {$agi_string = "pre-filtering active: |$extension|$pre_filter_phone_group_id|$pre_filter_extension|$filter_clean_cid_number|$callerid"; &agi_output;}
$stmtA = "SELECT count(*) FROM vicidial_filter_phone_numbers where filter_phone_group_id='$pre_filter_phone_group_id' and phone_number='$callerid';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$pre_filter_match_found = $aryA[0];
}
$sthA->finish();
if ($pre_filter_match_found > 0)
{
$did_route='DID';
$did_extension = $pre_filter_extension;
$filter_match_found = $pre_filter_extension;
$exten_context = 'trunkinbound';
$route_type = 'PREFILTER';
if ($AGILOG) {$agi_string = "PRE-Filter match found: |$pre_filter_match_found|$pre_filter_phone_group_id|$pre_filter_extension|$did_route|"; &agi_output;}
### Update the call in vicidial_did_log
$stmtA = "UPDATE vicidial_did_log SET did_route='PF_$did_route' where uniqueid='$uniqueid' and channel='$channel' and server_ip='$VARserver_ip' and caller_id_number='$callerid' and call_date='$SQLdate';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rowsL = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- DID UPDATE LOG : |$affected_rowsL|$stmtA|"; &agi_output;}
}
}
##### END pre-filtering process #####
##### BEGIN filtering process #####
if ($filter_inbound_number =~ /GROUP|URL|DNC_INTERNAL|DNC_CAMPAIGN/)
{
@@ -562,6 +609,45 @@ if ($filter_inbound_number =~ /GROUP|URL|DNC_INTERNAL|DNC_CAMPAIGN/)
##### END filtering process #####
##### BEGIN no-agent redirect process #####
if ($no_agent_ingroup_redirect =~ /Y|NO_PAUSED|READY_ONLY/)
{
$no_agent_redirect_bypass=1;
if ($AGILOG) {$agi_string = "filtering active: |$extension|$no_agent_ingroup_redirect|$no_agent_ingroup_id|$no_agent_ingroup_extension|$filter_clean_cid_number|"; &agi_output;}
$NPsql='';
if ($no_agent_ingroup_redirect =~ /NO_PAUSED/)
{$NPsql = "and status NOT IN('PAUSED')";}
if ($no_agent_ingroup_redirect =~ /READY_ONLY/)
{$NPsql = "and status IN('READY','CLOSER')";}
$stmtA = "SELECT count(*) FROM vicidial_live_agents where closer_campaigns LIKE \"% $no_agent_ingroup_id %\" $NPsql;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$no_agent_redirect_bypass = $aryA[0];
}
$sthA->finish();
if ($no_agent_redirect_bypass < 1)
{
$did_route = 'EXTEN';
$did_extension = $no_agent_ingroup_extension;
$exten_context = 'default';
$route_type = 'NOAGENT';
if ($AGILOG) {$agi_string = "No-Agent Redirect: |$no_agent_redirect_bypass|$no_agent_ingroup_redirect|$did_extension|$no_agent_ingroup_id|"; &agi_output;}
### Update the call in vicidial_did_log
$stmtA = "UPDATE vicidial_did_log SET did_route='NA_$did_route' where uniqueid='$uniqueid' and channel='$channel' and server_ip='$VARserver_ip' and caller_id_number='$callerid' and call_date='$SQLdate';";
if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;}
$affected_rowsL = $dbhA->do($stmtA);
if ($AGILOG) {$agi_string = "-- DID UPDATE LOG : |$affected_rowsL|$stmtA|"; &agi_output;}
}
}
##### END no-agent redirect process #####
### Route call to a VICIDIAL-defined phone