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Added queuemetrics_pe_phone_append option

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git-svn-id: svn://192.168.202.10@1682 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2011-06-27 05:03:56 +00:00
parent e6ab6a94ea
commit a27fb4288f
12 changed files with 218 additions and 87 deletions
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agc_2-X/trunk/bin/AST_VDremote_agents.pl
+24 -10
View File
@@ -40,6 +40,7 @@
# 110124-1134 - Small query fix for large queue_log tables
# 110224-1903 - Added compatibility with QM phone environment logging
# 110304-0007 - Added agent on-hook compatibility
# 110626-0030 - Added queuemetrics_pe_phone_append
#
### begin parsing run-time options ###
@@ -212,7 +213,7 @@ while($one_day_interval > 0)
#############################################
##### START QUEUEMETRICS LOGGING LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled FROM system_settings;";
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_loginout,queuemetrics_addmember_enabled,queuemetrics_pe_phone_append FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -227,6 +228,7 @@ while($one_day_interval > 0)
$queuemetrics_log_id = $aryA[5];
$queuemetrics_loginout = $aryA[6];
$queuemetrics_addmember_enabled = $aryA[7];
$queuemetrics_pe_phone_append = $aryA[8];
}
$sthA->finish();
##### END QUEUEMETRICS LOGGING LOOKUP #####
@@ -644,18 +646,22 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$pe_append='';
if ( ($queuemetrics_pe_phone_append > 0) && (length($CAMPAIGN_queuemetrics_phone_environment[$h])>0) )
{$pe_append = "-$DBremote_conf_exten[$h]";}
if ($queuemetrics_loginout !~ /NONE/)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='$QM_LOGIN',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='$QM_LOGIN',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='UNPAUSE',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
if ($queuemetrics_addmember_enabled > 0)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$DBremote_campaign[$h]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
@@ -710,6 +716,10 @@ while($one_day_interval > 0)
}
$sthA->finish();
$pe_append='';
if ( ($queuemetrics_pe_phone_append > 0) && (length($CAMPAIGN_queuemetrics_phone_environment[$h])>0) )
{$pe_append = "-$DBremote_conf_exten[$h]";}
if ($TEMPexistsVLIA < 1)
{
$stmtA = "INSERT IGNORE INTO vicidial_live_inbound_agents SET user='$DBremote_user[$h]', group_id='$TEMPingroups[$s]', group_weight='$TEMPagentWEIGHT', calls_today='$TEMPagentCALLS', last_call_time='$SQLdate', last_call_finish='$SQLdate' ON DUPLICATE KEY UPDATE group_weight='$TEMPagentWEIGHT';";
@@ -718,7 +728,7 @@ while($one_day_interval > 0)
if ( ($enable_queuemetrics_logging > 0) && ($queuemetrics_addmember_enabled > 0) )
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$TEMPingroups[$s]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$TEMPingroups[$s]',agent='Agent/$DBremote_user[$h]',verb='ADDMEMBER2',data1='$DBremote_user[$h]$agents',serverid='$queuemetrics_log_id',data4='$CAMPAIGN_queuemetrics_phone_environment[$h]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
}
@@ -801,6 +811,10 @@ while($one_day_interval > 0)
if ($autocallexists[$z] < 1)
{
$pe_append='';
if ( ($queuemetrics_pe_phone_append > 0) && (length($USER_queuemetrics_phone_environment[$z])>0) )
{$pe_append = "-$VD_extension[$z]";}
if ($DELusers =~ /R\/$VD_user[$z]\|/)
{
$stmtA = "UPDATE vicidial_live_agents set random_id='$VD_random[$z]',status='PAUSED', last_call_finish='$SQLdate',lead_id='',uniqueid='',callerid='',channel='',last_state_change='$SQLdate' where user='$VD_user[$z]' and server_ip='$server_ip';";
@@ -820,7 +834,7 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "SELECT time_id,data1 FROM queue_log where agent='Agent/$VD_user[$z]' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') and time_id > $check_time order by time_id desc limit 1;";
@@ -882,7 +896,7 @@ while($one_day_interval > 0)
$rec_count=0;
while ($sthBrows > $rec_count)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VD_user[$z]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$AM_queue[$rec_count]',agent='Agent/$VD_user[$z]',verb='REMOVEMEMBER',data1='$phone_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$rec_count++;
}
@@ -890,7 +904,7 @@ while($one_day_interval > 0)
if ($queuemetrics_loginout !~ /NONE/)
{
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$VD_campaign_id[$z]',agent='Agent/$VD_user[$z]',verb='$QM_LOGOFF',data1='$phone_logged_in',data2='$time_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='$VD_campaign_id[$z]',agent='Agent/$VD_user[$z]',verb='$QM_LOGOFF',data1='$phone_logged_in',data2='$time_logged_in',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
}
@@ -917,10 +931,10 @@ while($one_day_interval > 0)
if ($DBX) {print "CONNECTED TO DATABASE: $queuemetrics_server_ip|$queuemetrics_dbname\n";}
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='PAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]';";
$stmtB = "INSERT INTO queue_log SET partition='P01',time_id='$secX',call_id='NONE',queue='NONE',agent='Agent/$VD_user[$z]',verb='UNPAUSEALL',serverid='$queuemetrics_log_id',data4='$USER_queuemetrics_phone_environment[$z]$pe_append';";
$Baffected_rows = $dbhB->do($stmtB);
$dbhB->disconnect();