ViciDial/ViciDialSVN
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity

Added agent status and multi-day detail reports

Browse Source 
git-svn-id: svn://192.168.202.10@1048 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-02-08 11:32:25 +00:00
parent 64f5126ffe
commit a3529675e7
8 changed files with 1275 additions and 49 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/bin/AST_VDlist_summary_export.pl
+59
View File
@@ -357,6 +357,65 @@ $Ealert .= "\n";
$Ealert .= "-------------------------------------------------------------------------------------\n";
$Ealert .= "LIST REPORT FOR $timestamp: $outfile\n";
$Ealert .= "TOTAL LEADS IN SYSTEM: $TOTAL_LEADS\n";
$Ealert .= "\n";
$Ealert .= "TOTAL LEADS IN SYSTEM BY STATUS:\n";
### gather status subtotals
$stmtA = "select count(*),status from vicidial_list where list_id>99 group by status order by status;";
if ($DB) {print "|$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ($sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$Tcount[$i] = $aryA[0];
$Tstatus[$i] = $aryA[1];
$i++;
}
$sthA->finish();
$i=0;
$k=0;
$m=0;
foreach(@Tstatus)
{
$stmtA = "select status_name from vicidial_statuses where status='$Tstatus[$i]';";
if ($DB) {print "|$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$Tstatus_name[$i] = $aryA[0];
}
$sthA->finish();
if (length($Tstatus_name[$i])<1)
{
$stmtA = "select status_name from vicidial_campaign_statuses where status='$Tstatus[$i]';";
if ($DB) {print "|$stmtA|\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$Tstatus_name[$i] = $aryA[0];
}
$sthA->finish();
}
$Tstatus[$i] = sprintf("%-7s", $Tstatus[$i]);
$Tstatus_name[$i] = sprintf("%-20s", $Tstatus_name[$i]); while (length($Tstatus_name[$i])>20) {$Tstatus_name[$i] =~ s/.$//gi;}
$Tcount[$i] = sprintf("%7s", $Tcount[$i]);
$Ealert .= "$Tstatus[$i] - $Tstatus_name[$i]: $Tcount[$i]\n";
$i++;
}
print "script execution time in seconds: $secZ minutes: $secZm\n";
print out "$Ealert";
agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt
+3 -3
View File
@@ -339,9 +339,9 @@ make install
mkdir /usr/src/asterisk
cd /usr/src/asterisk
wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.2.30.2.tar.gz
wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.2.27.tar.gz
wget http://ftp.digium.com/pub/libpri/releases/libpri-1.2.8.tar.gz
wget http://downloads.digium.com/pub/asterisk/releases/asterisk-1.2.30.2.tar.gz
wget http://downloads.digium.com/pub/zaptel/releases/zaptel-1.2.27.tar.gz
wget http://downloads.digium.com/pub/libpri/releases/libpri-1.2.8.tar.gz
gunzip asterisk-1.2.30.2.tar.gz
tar xvf asterisk-1.2.30.2.tar
gunzip zaptel-1.2.27.tar.gz
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.5.txt
+1
View File
@@ -386,6 +386,7 @@ Choose Report Display Options||
To select more than 1 campaign, hold down the Ctrl key and click||
CPD AMD Action -<\/B> If you are using the Sangoma ParaXip Call Progress Detection software then you will want to enable this setting either setting it to DISPO which will disposition the call as AA and hang it up if the call is being processed and has not been sent to an agent yet or MESSAGE which will send the call to the defined Answering Machine Message for this campaign. Default is DISABLED||
CPD AMD Action:||
Click here for user multiple day status detail report||
############################################################ CLIENT
agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php
+523
View File
@@ -0,0 +1,523 @@
<?
# AST_agent_days_detail.php
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 90206-2202 - First build
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$MT[0]='';
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select campaign_id from vicidial_campaigns;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
{$group_SQL = "";}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
$group_SQL = "and campaign_id IN($group_SQL)";
}
$customer_interactive_statuses='';
$stmt="select status from vicidial_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
if (strlen($customer_interactive_statuses)>0)
{$customer_interactive_statuses .= '|';}
#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date&shift=$shift&DB=$DB&user=$user$groupQS";
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.yellow {color: white; background-color: yellow}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:19;\" id=agent_status_stats>\n";
echo "<PRE><FONT SIZE=2>\n";
if (strlen($group[0]) < 1)
{
echo "\n";
echo "PLEASE SELECT A USER AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
echo " NOTE: stats taken from shift specified\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
else {$ugSQL='';}
echo "VICIDIAL: Agent Status Detail: $user $NOW_TIME\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENT Details -------------\n\n";
$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesARY[0]='';
$j=0;
$dates='-';
$datesARY[0]='';
$date_namesARY[0]='';
$k=0;
$stmt="select date_format(event_time, '%Y-%m-%d') as date,count(*) as calls,status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user and vicidial_agent_log.user=$user $group_SQL $user_group_SQL group by date,status order by date,status desc limit 500000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
{
$row=mysql_fetch_row($rslt);
if ( ($row[1] > 0) and (strlen($row[2]) > 0) )
{
$date[$i] = $row[0];
$calls[$i] = $row[1];
$status[$i] = $row[2];
if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
{
$statusesTXT = sprintf("%8s", $status[$i]);
$statusesHEAD .= "----------+";
$statusesHTML .= " $statusesTXT |";
$statuses .= "$status[$i]-";
$statusesARY[$j] = $status[$i];
$j++;
}
if (!eregi("-$date[$i]-", $dates))
{
$dates .= "$date[$i]-";
$datesARY[$k] = $date[$i];
$k++;
}
}
$i++;
}
echo "CALL STATS BREAKDOWN:\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">DATE</a> | <a href=\"$LINKbase&stage=CALLS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
### BEGIN loop through each user ###
$m=0;
$CIScountTOT=0;
$DNCcountTOT=0;
while ($m < $k)
{
$Sdate=$datesARY[$m];
$Scalls=$calls[$m];
$SstatusesHTML='';
$CIScount=0;
$DNCcount=0;
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
$SstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
# if ( (eregi("$date[$i]", $Sdate)) and ($Sstatus=="$status[$i]") )
if ( ($Sdate=="$date[$i]") and ($Sstatus=="$status[$i]") )
{
$Scalls = ($Scalls + $calls[$i]);
if (eregi("\|$status[$i]\|",$customer_interactive_statuses))
{
$CIScount = ($CIScount + $calls[$i]);
$CIScountTOT = ($CIScountTOT + $calls[$i]);
}
if (eregi("DNC", $status[$i]))
{
$DNCcount = ($DNCcount + $calls[$i]);
$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
}
$SstatusTXT = sprintf("%8s", $calls[$i]);
$SstatusesHTML .= " $SstatusTXT |";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$SstatusesHTML .= " 0 |";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$TOTcalls=($TOTcalls + $Scalls);
$RAWdate = $Sdate;
$RAWcalls = $Scalls;
$RAWcis = $CIScount;
$Scalls = sprintf("%6s", $Scalls);
$CIScount = sprintf("%6s", $CIScount);
$Sdate = sprintf("%-10s", $Sdate);
while(strlen($Suser)>10) {$Suser = substr("$Sdate", 0, -1);}
if ( ($DNCcount < 1) or ($CIScount < 1) )
{$DNCcountPCTs=0;}
else
{
$DNCcountPCTs = ( ($DNCcount / $CIScount) * 100);
}
$RAWdncPCT = $DNCcountPCTs;
# $DNCcountPCTs = round($DNCcountPCTs,2);
$DNCcountPCTs = round($DNCcountPCTs);
# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
$Toutput = "| <a href=\"./user_stats.php?user=$user&start_date=$RAWdate\">$Sdate</a> | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
$TOPsorted_output[$m] = $Toutput;
if ($stage == 'ID')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWdate) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'CALLS')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'TIME')
{
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate);
$TOPsortTALLY[$m]=$Stime;
}
if ($stage == 'CI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate);
$TOPsortTALLY[$m]=$RAWcis;
}
if ($stage == 'DNCCI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate);
$TOPsortTALLY[$m]=$RAWdncPCT;
}
if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
{echo "$Toutput";}
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
$m++;
}
### END loop through each user ###
$TOT_AGENTS = sprintf("%4s", $m);
### BEGIN sort through output to display properly ###
if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
{
if (ereg("ID",$stage))
{sort($TOPsort, SORT_NUMERIC);}
if (ereg("TIME|CALLS|CI|DNCCI",$stage))
{rsort($TOPsort, SORT_NUMERIC);}
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
echo "$TOPsorted_output[$i]";
$m++;
}
}
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
$SUMstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
}
else
{
$SUMstatusTXT = sprintf("%8s", $Scalls);
$SUMstatusesHTML .= " $SUMstatusTXT |";
}
$n++;
}
### END loop through each status ###
$TOTcalls = sprintf("%7s", $TOTcalls);
$CIScountTOT = sprintf("%7s", $CIScountTOT);
if ( ($DNCcountTOT < 1) or ($CIScountTOT < 1) )
{$DNCcountPCT=0;}
else
{
$DNCcountPCT = ( ($DNCcountTOT / $CIScountTOT) * 100);
}
#$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = round($DNCcountPCT);
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
echo "+------------+--------+--------+--------+$statusesHEAD\n";
echo "| TOTALS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
echo "+------------+--------+--------+--------+$statusesHEAD\n";
echo "\n\n</PRE>";
}
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: Agent Status</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (eregi("--ALL--",$group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
$o=0;
while ($campaigns_to_print > $o)
{
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>User:<BR>";
echo "<INPUT TYPE=TEXT SIZE=10 NAME=user value=\"$user\">\n";
echo "</TD><TD VALIGN=TOP>Shift:<BR>";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT><BR><BR>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>";
if (strlen($user) > 1)
{
echo " <a href=\"./admin.php?ADD=3&user=$user\">USER</a> | \n";
echo " <a href=\"./user_stats.php?user=$user&begin_date=$query_date&end_date=$end_date\">USER STATS</a> | \n";
}
else
{echo " <a href=\"./admin.php?ADD=0\">USERS</a> | \n";}
echo "<a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</TD></TR></TABLE>";
echo "</FORM>\n\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n";
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
{echo " \n";}
else
{
echo " <SPAN class=\"yellow\">";
$TOPsortPLOT = ( ($TOPsortTALLY[$i] / $TOPsortMAX) * 120 );
$h=0;
while ($h <= $TOPsortPLOT)
{
echo " ";
$h++;
}
echo "</SPAN>\n";
}
$m++;
}
echo "</span>\n";
?>
</BODY></HTML>
agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php
+591
View File
@@ -0,0 +1,591 @@
<?
# AST_agent_status_detail.php
#
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 90206-1554 - First build
#
require("dbconnect.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
if (isset($_GET["query_date"])) {$query_date=$_GET["query_date"];}
elseif (isset($_POST["query_date"])) {$query_date=$_POST["query_date"];}
if (isset($_GET["end_date"])) {$end_date=$_GET["end_date"];}
elseif (isset($_POST["end_date"])) {$end_date=$_POST["end_date"];}
if (isset($_GET["group"])) {$group=$_GET["group"];}
elseif (isset($_POST["group"])) {$group=$_POST["group"];}
if (isset($_GET["user_group"])) {$user_group=$_GET["user_group"];}
elseif (isset($_POST["user_group"])) {$user_group=$_POST["user_group"];}
if (isset($_GET["shift"])) {$shift=$_GET["shift"];}
elseif (isset($_POST["shift"])) {$shift=$_POST["shift"];}
if (isset($_GET["stage"])) {$stage=$_GET["stage"];}
elseif (isset($_POST["stage"])) {$stage=$_POST["stage"];}
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
if (strlen($shift)<2) {$shift='ALL';}
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin FROM system_settings;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysql_num_rows($rslt);
$i=0;
while ($i < $qm_conf_ct)
{
$row=mysql_fetch_row($rslt);
$non_latin = $row[0];
$i++;
}
##### END SETTINGS LOOKUP #####
###########################################
$PHP_AUTH_USER = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_USER);
$PHP_AUTH_PW = ereg_replace("[^0-9a-zA-Z]","",$PHP_AUTH_PW);
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and pass='$PHP_AUTH_PW' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
if ($non_latin > 0) { $rslt=mysql_query("SET NAMES 'UTF8'");}
$rslt=mysql_query($stmt, $link);
$row=mysql_fetch_row($rslt);
$auth=$row[0];
if( (strlen($PHP_AUTH_USER)<2) or (strlen($PHP_AUTH_PW)<2) or (!$auth))
{
Header("WWW-Authenticate: Basic realm=\"VICI-PROJECTS\"");
Header("HTTP/1.0 401 Unauthorized");
echo "Invalid Username/Password: |$PHP_AUTH_USER|$PHP_AUTH_PW|\n";
exit;
}
$MT[0]='';
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$STARTtime = date("U");
if (!isset($group)) {$group = '';}
if (!isset($query_date)) {$query_date = $NOW_DATE;}
if (!isset($end_date)) {$end_date = $NOW_DATE;}
$stmt="select campaign_id from vicidial_campaigns;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysql_fetch_row($rslt);
$groups[$i] =$row[0];
$i++;
}
$stmt="select user_group from vicidial_user_groups;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$user_groups_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $user_groups_to_print)
{
$row=mysql_fetch_row($rslt);
$user_groups[$i] =$row[0];
$i++;
}
$i=0;
$group_string='|';
$group_ct = count($group);
while($i < $group_ct)
{
$group_string .= "$group[$i]|";
$group_SQL .= "'$group[$i]',";
$groupQS .= "&group[]=$group[$i]";
$i++;
}
if ( (ereg("--ALL--",$group_string) ) or ($group_ct < 1) )
{$group_SQL = "";}
else
{
$group_SQL = eregi_replace(",$",'',$group_SQL);
$group_SQL = "and campaign_id IN($group_SQL)";
}
$i=0;
$user_group_string='|';
$user_group_ct = count($user_group);
while($i < $user_group_ct)
{
$user_group_string .= "$user_group[$i]|";
$user_group_SQL .= "'$user_group[$i]',";
$user_groupQS .= "&user_group[]=$user_group[$i]";
$i++;
}
if ( (ereg("--ALL--",$user_group_string) ) or ($user_group_ct < 1) )
{$user_group_SQL = "";}
else
{
$user_group_SQL = eregi_replace(",$",'',$user_group_SQL);
$user_group_SQL = "and vicidial_agent_log.user_group IN($user_group_SQL)";
}
if ($DB) {echo "$user_group_string|$user_group_ct|$user_groupQS|$i<BR>";}
$stmt="select vsc_id,vsc_name from vicidial_status_categories;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statcats_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statcats_to_print)
{
$row=mysql_fetch_row($rslt);
$vsc_id[$i] = $row[0];
$vsc_name[$i] = $row[1];
$vsc_count[$i] = 0;
$i++;
}
$customer_interactive_statuses='';
$stmt="select status from vicidial_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
$stmt="select status from vicidial_campaign_statuses where human_answered='Y';";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$statha_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $statha_to_print)
{
$row=mysql_fetch_row($rslt);
$customer_interactive_statuses .= "|$row[0]";
$i++;
}
if (strlen($customer_interactive_statuses)>0)
{$customer_interactive_statuses .= '|';}
#$customer_interactive_statuses = '|NI|DNC|CALLBK|AP|SALE|COMP|HAP1|HAP2|HBED|DIED|';
#$customer_interactive_statuses = '|NI|DNC|CALLBK|XFER|C2|B7|B8|C1|';
$LINKbase = "$PHP_SELF?query_date=$query_date&end_date=$end_date$groupQS$user_groupQS&shift=$shift&DB=$DB";
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.yellow {color: white; background-color: yellow}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:19;\" id=agent_status_stats>\n";
echo "<PRE><FONT SIZE=2>\n";
if ( (strlen($group[0]) < 1) or (strlen($user_group[0]) < 1) )
{
echo "\n";
echo "PLEASE SELECT A CAMPAIGN OR USER GROUP AND DATE-TIME ABOVE AND CLICK SUBMIT\n";
echo " NOTE: stats taken from shift specified\n";
}
else
{
if ($shift == 'AM')
{
$time_BEGIN=$AM_shift_BEGIN;
$time_END=$AM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "03:45:00";}
if (strlen($time_END) < 6) {$time_END = "15:15:00";}
}
if ($shift == 'PM')
{
$time_BEGIN=$PM_shift_BEGIN;
$time_END=$PM_shift_END;
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "15:15:00";}
if (strlen($time_END) < 6) {$time_END = "23:15:00";}
}
if ($shift == 'ALL')
{
if (strlen($time_BEGIN) < 6) {$time_BEGIN = "00:00:00";}
if (strlen($time_END) < 6) {$time_END = "23:59:59";}
}
$query_date_BEGIN = "$query_date $time_BEGIN";
$query_date_END = "$end_date $time_END";
if (strlen($user_group)>0) {$ugSQL="and vicidial_agent_log.user_group='$user_group'";}
else {$ugSQL='';}
echo "VICIDIAL: Agent Status Detail $NOW_TIME\n";
echo "Time range: $query_date_BEGIN to $query_date_END\n\n";
echo "---------- AGENTS Details -------------\n\n";
$statuses='-';
$statusesTXT='';
$statusesHEAD='';
$statusesHTML='';
$statusesARY[0]='';
$j=0;
$users='-';
$usersARY[0]='';
$user_namesARY[0]='';
$k=0;
$stmt="select count(*) as calls,full_name,vicidial_users.user,status from vicidial_users,vicidial_agent_log where event_time <= '$query_date_END' and event_time >= '$query_date_BEGIN' and vicidial_users.user=vicidial_agent_log.user $group_SQL $user_group_SQL group by user,full_name,status order by full_name,user,status desc limit 500000;";
$rslt=mysql_query($stmt, $link);
if ($DB) {echo "$stmt\n";}
$rows_to_print = mysql_num_rows($rslt);
$i=0;
while ($i < $rows_to_print)
{
$row=mysql_fetch_row($rslt);
if ( ($row[0] > 0) and (strlen($row[3]) > 0) )
{
$calls[$i] = $row[0];
$full_name[$i] = $row[1];
$user[$i] = $row[2];
$status[$i] = $row[3];
if ( (!eregi("-$status[$i]-", $statuses)) and (strlen($status[$i])>0) )
{
$statusesTXT = sprintf("%8s", $status[$i]);
$statusesHEAD .= "----------+";
$statusesHTML .= " $statusesTXT |";
$statuses .= "$status[$i]-";
$statusesARY[$j] = $status[$i];
$j++;
}
if (!eregi("-$user[$i]-", $users))
{
$users .= "$user[$i]-";
$usersARY[$k] = $user[$i];
$user_namesARY[$k] = $full_name[$i];
$k++;
}
}
$i++;
}
echo "CALL STATS BREAKDOWN:\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
echo "| <a href=\"$LINKbase\">USER NAME</a> | <a href=\"$LINKbase&stage=ID\">ID</a> | <a href=\"$LINKbase&stage=CALLS\">CALLS</a> | <a href=\"$LINKbase&stage=CI\">CIcalls</a>| <a href=\"$LINKbase&stage=DNCCI\">DNC/CI%</a>|$statusesHTML\n";
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
### BEGIN loop through each user ###
$m=0;
$CIScountTOT=0;
$DNCcountTOT=0;
while ($m < $k)
{
$Suser=$usersARY[$m];
$Sfull_name=$user_namesARY[$m];
$Scalls=$calls[$m];
$SstatusesHTML='';
$CIScount=0;
$DNCcount=0;
### BEGIN loop through each status ###
$n=0;
while ($n < $j)
{
$Sstatus=$statusesARY[$n];
$SstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ( ($Suser=="$user[$i]") and ($Sstatus=="$status[$i]") )
{
$Scalls = ($Scalls + $calls[$i]);
if (eregi("\|$status[$i]\|",$customer_interactive_statuses))
{
$CIScount = ($CIScount + $calls[$i]);
$CIScountTOT = ($CIScountTOT + $calls[$i]);
}
if (eregi("DNC", $status[$i]))
{
$DNCcount = ($DNCcount + $calls[$i]);
$DNCcountTOT = ($DNCcountTOT + $calls[$i]);
}
$SstatusTXT = sprintf("%8s", $calls[$i]);
$SstatusesHTML .= " $SstatusTXT |";
$status_found++;
}
$i++;
}
if ($status_found < 1)
{
$SstatusesHTML .= " 0 |";
}
### END loop through each stat line ###
$n++;
}
### END loop through each status ###
$TOTcalls=($TOTcalls + $Scalls);
$RAWuser = $Suser;
$RAWcalls = $Scalls;
$RAWcis = $CIScount;
$Scalls = sprintf("%6s", $Scalls);
$CIScount = sprintf("%6s", $CIScount);
if ($non_latin < 1)
{
$Sfull_name= sprintf("%-15s", $Sfull_name);
while(strlen($Sfull_name)>15) {$Sfull_name = substr("$Sfull_name", 0, -1);}
$Suser = sprintf("%-8s", $Suser);
while(strlen($Suser)>8) {$Suser = substr("$Suser", 0, -1);}
}
else
{
$Sfull_name= sprintf("%-45s", $Sfull_name);
while(mb_strlen($Sfull_name,'utf-8')>15) {$Sfull_name = mb_substr("$Sfull_name", 0, -1,'utf-8');}
$Suser = sprintf("%-24s", $Suser);
while(mb_strlen($Suser,'utf-8')>8) {$Suser = mb_substr("$Suser", 0, -1,'utf-8');}
}
if ( ($DNCcount < 1) or ($CIScount < 1) )
{$DNCcountPCTs=0;}
else
{
$DNCcountPCTs = ( ($DNCcount / $CIScount) * 100);
}
$RAWdncPCT = $DNCcountPCTs;
# $DNCcountPCTs = round($DNCcountPCTs,2);
$DNCcountPCTs = round($DNCcountPCTs);
# $DNCcountPCTs = sprintf("%3.2f", $DNCcountPCTs);
$DNCcountPCTs = sprintf("%6s", $DNCcountPCTs);
$Toutput = "| $Sfull_name | <a href=\"./user_stats.php?user=$RAWuser\">$Suser</a> | $Scalls | $CIScount | $DNCcountPCTs%|$SstatusesHTML\n";
$TOPsorted_output[$m] = $Toutput;
if ($stage == 'ID')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'CALLS')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcalls;
}
if ($stage == 'TIME')
{
$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$Stime;
}
if ($stage == 'CI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWcis) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWcis;
}
if ($stage == 'DNCCI')
{
$TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);
$TOPsortTALLY[$m]=$RAWdncPCT;
}
if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
{echo "$Toutput";}
if ($TOPsortMAX < $TOPsortTALLY[$m]) {$TOPsortMAX = $TOPsortTALLY[$m];}
$m++;
}
### END loop through each user ###
$TOT_AGENTS = sprintf("%4s", $m);
### BEGIN sort through output to display properly ###
if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage))
{
if (ereg("ID",$stage))
{sort($TOPsort, SORT_NUMERIC);}
if (ereg("TIME|CALLS|CI|DNCCI",$stage))
{rsort($TOPsort, SORT_NUMERIC);}
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
echo "$TOPsorted_output[$i]";
$m++;
}
}
### END sort through output to display properly ###
###### LAST LINE FORMATTING ##########
### BEGIN loop through each status ###
$SUMstatusesHTML='';
$n=0;
while ($n < $j)
{
$Scalls=0;
$Sstatus=$statusesARY[$n];
$SUMstatusTXT='';
### BEGIN loop through each stat line ###
$i=0; $status_found=0;
while ($i < $rows_to_print)
{
if ($Sstatus=="$status[$i]")
{
$Scalls = ($Scalls + $calls[$i]);
$status_found++;
}
$i++;
}
### END loop through each stat line ###
if ($status_found < 1)
{
$SUMstatusesHTML .= " 0 |";
}
else
{
$SUMstatusTXT = sprintf("%8s", $Scalls);
$SUMstatusesHTML .= " $SUMstatusTXT |";
}
$n++;
}
### END loop through each status ###
$TOTcalls = sprintf("%7s", $TOTcalls);
$CIScountTOT = sprintf("%7s", $CIScountTOT);
$DNCcountPCT = ( ($DNCcountTOT / $CIScountTOT) * 100);
$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
if ( ($DNCcountTOT < 1) or ($CIScountTOT < 1) )
{$DNCcountPCT=0;}
else
{
$DNCcountPCT = ( ($DNCcountTOT / $CIScountTOT) * 100);
}
#$DNCcountPCT = round($DNCcountPCT,2);
$DNCcountPCT = round($DNCcountPCT);
#$DNCcountPCT = sprintf("%3.2f", $DNCcountPCT);
$DNCcountPCT = sprintf("%6s", $DNCcountPCT);
echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n";
echo "| TOTALS AGENTS:$TOT_AGENTS | $TOTcalls| $CIScountTOT| $DNCcountPCT%|$SUMstatusesHTML\n";
echo "+----------------------------+--------+--------+--------+$statusesHEAD\n";
echo "\n\n</PRE>";
}
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<TITLE>VICIDIAL: Agent Status</TITLE></HEAD><BODY BGCOLOR=WHITE>\n";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<TABLE CELLSPACING=3><TR><TD VALIGN=TOP> Dates:<BR>";
echo "<INPUT TYPE=hidden NAME=DB VALUE=\"$DB\">\n";
echo "<INPUT TYPE=TEXT NAME=query_date SIZE=10 MAXLENGTH=10 VALUE=\"$query_date\">\n";
echo "<BR> to <BR><INPUT TYPE=TEXT NAME=end_date SIZE=10 MAXLENGTH=10 VALUE=\"$end_date\">\n";
echo "</TD><TD VALIGN=TOP> Campaigns:<BR>";
echo "<SELECT SIZE=5 NAME=group[] multiple>\n";
if (eregi("--ALL--",$group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL CAMPAIGNS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL CAMPAIGNS --</option>\n";}
$o=0;
while ($campaigns_to_print > $o)
{
if (eregi("$groups[$o]\|",$group_string)) {echo "<option selected value=\"$groups[$o]\">$groups[$o]</option>\n";}
else {echo "<option value=\"$groups[$o]\">$groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>User Groups:<BR>";
echo "<SELECT SIZE=5 NAME=user_group[] multiple>\n";
if (eregi("--ALL--",$user_group_string))
{echo "<option value=\"--ALL--\" selected>-- ALL USER GROUPS --</option>\n";}
else
{echo "<option value=\"--ALL--\">-- ALL USER GROUPS --</option>\n";}
$o=0;
while ($user_groups_to_print > $o)
{
if (eregi("$user_groups[$o]\|",$user_group_string)) {echo "<option selected value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
else {echo "<option value=\"$user_groups[$o]\">$user_groups[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "</TD><TD VALIGN=TOP>Shift:<BR>";
echo "<SELECT SIZE=1 NAME=shift>\n";
echo "<option selected value=\"$shift\">$shift</option>\n";
echo "<option value=\"\">--</option>\n";
echo "<option value=\"AM\">AM</option>\n";
echo "<option value=\"PM\">PM</option>\n";
echo "<option value=\"ALL\">ALL</option>\n";
echo "</SELECT><BR><BR>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE=SUBMIT>\n";
echo "</TD><TD VALIGN=TOP> &nbsp; &nbsp; &nbsp; &nbsp; ";
echo "<FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=999999\">REPORTS</a> </FONT>\n";
echo "</TD></TR></TABLE>";
echo "</FORM>\n\n";
echo "</span>\n";
echo "<span style=\"position:absolute;left:3px;top:3px;z-index:18;\" id=agent_status_bars>\n";
echo "<PRE><FONT SIZE=2>\n\n\n\n\n\n\n\n\n\n";
$m=0;
while ($m < $k)
{
$sort_split = explode("-----",$TOPsort[$m]);
$i = $sort_split[1];
$sort_order[$m] = "$i";
if ( ($TOPsortTALLY[$i] < 1) or ($TOPsortMAX < 1) )
{echo " \n";}
else
{
echo " <SPAN class=\"yellow\">";
$TOPsortPLOT = ( ($TOPsortTALLY[$i] / $TOPsortMAX) * 110 );
$h=0;
while ($h <= $TOPsortPLOT)
{
echo " ";
$h++;
}
echo "</SPAN>\n";
}
$m++;
}
echo "</span>\n";
?>
</BODY></HTML>
agc_2-X/trunk/www/vicidial/admin.php
+9 -2
View File
@@ -1549,6 +1549,7 @@ $build = '90202-0444';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
$REPORTdate = date("Y-m-d");
$MT[0]='';
$US='_';
$active_lists=0;
@@ -11926,6 +11927,7 @@ if ($ADD==3)
echo "<br><br><a href=\"./AST_agent_time_sheet.php?agent=$row[1]\">Click here for user time sheet</a>\n";
echo "<br><br><a href=\"./user_status.php?user=$row[1]\">Click here for user status</a>\n";
echo "<br><br><a href=\"./user_stats.php?user=$row[1]\">Click here for user stats</a>\n";
echo "<br><br><a href=\"./AST_agent_days_detail.php?user=$row[1]&query_date=$REPORTdate&end_date=$REPORTdate&group[]=--ALL--&shift=ALL\">Click here for user multiple day status detail report</a>\n";
echo "<br><br><a href=\"$PHP_SELF?ADD=8&user=$row[1]\">Click here for user CallBack Holds</a>\n";
}
}
@@ -17845,14 +17847,19 @@ if ($ADD==999999)
<FONT SIZE=4><B>VICIDIAL: Server Stats and Reports</B></font><BR><BR>
<UL>
<LI><a href="AST_timeonVDADall.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>TIME ON VDAD (per campaign)</a> &nbsp; <a href="AST_timeonVDADallSUMMARY.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>(all campaigns SUMMARY)</a> &nbsp; &nbsp; SIP <a href="AST_timeonVDADall.php?SIPmonitorLINK=1"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>Listen</a> - <a href="AST_timeonVDADall.php?SIPmonitorLINK=2"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>Barge</a> &nbsp; &nbsp; IAX <a href="AST_timeonVDADall.php?IAXmonitorLINK=1"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>Listen</a> - <a href="AST_timeonVDADall.php?IAXmonitorLINK=2"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>Barge</a></FONT>
<LI><a href="AST_VDADstats.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>VDAD REPORT</a></FONT>
<LI><a href="AST_VDADstats.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>VDAD CAMPAIGN OUTBOUND REPORT</a></FONT>
<LI><a href="AST_CLOSERstats.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>INBOUND/CLOSER REPORT</a></FONT>
<LI><a href="AST_CLOSER_service_level.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>INBOUND/CLOSER SERVICE_LEVEL REPORT</a></FONT>
<LI><a href="AST_agent_performance_detail.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>AGENT PERFORMANCE DETAIL</a></FONT>
<LI><a href="AST_agent_performance_detail.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>AGENT PERFORMANCE DETAIL</a></FONT> &nbsp; &nbsp;
<a href="AST_agent_status_detail.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>AGENT STATUS DETAIL</a></FONT> &nbsp; &nbsp;
<a href="AST_agent_days_detail.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>SINGLE AGENT DAILY</a></FONT>
<LI><a href="fcstats.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>FRONTER - CLOSER REPORT</a></FONT>
<LI><a href="vicidial_sales_viewer.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>AGENT SPREADSHEET PERFORMANCE</a></FONT>
<LI><a href="timeclock_report.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>USER TIMECLOCK REPORT</a></FONT> &nbsp; &nbsp;
<a href="timeclock_status.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>USER GROUP TIMECLOCK STATUS REPORT</a></FONT>
<LI><a href="AST_server_performance.php"><FONT FACE="ARIAL,HELVETICA" COLOR=BLACK SIZE=2>SERVER PERFORMANCE</a></FONT>
<?
if ($SSenable_queuemetrics_logging > 0)
agc_2-X/trunk/www/vicidial/user_stats.php
+70 -30
View File
@@ -1,7 +1,7 @@
<?
# user_stats.php
#
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
@@ -14,6 +14,7 @@
# 80523-2012 - Added vicidial timeclock records display
# 80617-1402 - Fixed timeclock total logged-in time
# 81210-1634 - Added server recording display options
# 90208-0504 - Added link to multi-day report and fixed call status summary section
#
header ("Content-type: text/html; charset=utf-8");
@@ -119,21 +120,19 @@ echo "<input type=text name=end_date value=\"$end_date\" size=10 maxsize=10> &nb
echo "<input type=submit name=submit value=submit>\n";
echo " &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $user - $full_name\n";
echo " &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; $user - $full_name<BR><BR>\n";
echo " - <a href=\"./AST_agent_time_sheet.php?agent=$user\">VICIDIAL Time Sheet</a>\n";
echo " - <a href=\"./user_status.php?user=$user\">User Status</a>\n";
echo " - <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
echo "<center>\n";
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">VICIDIAL Time Sheet</a>\n";
echo " | <a href=\"./user_status.php?user=$user\">User Status</a>\n";
echo " | <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
echo " | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$begin_date&end_date=$end_date&group[]=--ALL--&shift=ALL\">User multiple day status detail report</a>";
echo "</center>\n";
echo "</B></TD></TR>\n";
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' group by status order by status";
$rslt=mysql_query($stmt, $link);
$statuses_to_print = mysql_num_rows($rslt);
echo "<br><center>\n";
##### vicidial agent talk time and status #####
@@ -143,16 +142,61 @@ echo "<B>VICIDIAL TALK TIME AND STATUS:</B>\n";
echo "<center><TABLE width=300 cellspacing=0 cellpadding=1>\n";
echo "<tr><td><font size=2>STATUS</td><td align=right><font size=2>COUNT</td><td align=right><font size=2>HOURS:MINUTES</td></tr>\n";
$total_calls=0;
$o=0;
while ($statuses_to_print > $o) {
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' group by status order by status";
$rslt=mysql_query($stmt, $link);
$VLstatuses_to_print = mysql_num_rows($rslt);
$total_calls=0;
$o=0; $p=0;
while ($VLstatuses_to_print > $o)
{
$row=mysql_fetch_row($rslt);
$counts[$p] = $row[0];
$status[$p] = $row[1];
$call_sec[$p] = $row[2];
$p++;
$o++;
}
$stmt="SELECT count(*),status, sum(length_in_sec) from vicidial_closer_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59' group by status order by status";
$rslt=mysql_query($stmt, $link);
$VCLstatuses_to_print = mysql_num_rows($rslt);
$o=0;
while ($VCLstatuses_to_print > $o)
{
$status_match=0;
$r=0;
$row=mysql_fetch_row($rslt);
while ($VLstatuses_to_print > $r)
{
if ($status[$r] == $row[1])
{
$counts[$r] = ($counts[$r] + $row[0]);
$call_sec[$r] = ($call_sec[$r] + $row[2]);
$status_match++;
}
$r++;
}
if ($status_match < 1)
{
$counts[$p] = $row[0];
$status[$p] = $row[1];
$call_sec[$p] = $row[2];
$VLstatuses_to_print++;
$p++;
}
$o++;
}
$o=0;
$total_sec=0;
while ($o < $p)
{
if (eregi("1$|3$|5$|7$|9$", $o))
{$bgcolor='bgcolor="#B9CBFD"';}
else
{$bgcolor='bgcolor="#9BB9FB"';}
$call_seconds = $row[2];
$call_seconds = $call_sec[$o];
$call_hours = ($call_seconds / 3600);
$call_hours_int = round($call_hours, 2);
$call_hours_int = intval("$call_hours_int");
@@ -161,27 +205,23 @@ echo "<tr><td><font size=2>STATUS</td><td align=right><font size=2>COUNT</td><td
$call_minutes_int = round($call_minutes, 0);
if ($call_minutes_int < 10) {$call_minutes_int = "0$call_minutes_int";}
echo "<tr $bgcolor><td><font size=2>$row[1]</td>";
echo "<td align=right><font size=2> $row[0]</td>\n";
echo "<tr $bgcolor><td><font size=2>$status[$o]</td>";
echo "<td align=right><font size=2> $counts[$o]</td>\n";
echo "<td align=right><font size=2> $call_hours_int:$call_minutes_int</td></tr>\n";
$total_calls = ($total_calls + $row[0]);
$total_calls = ($total_calls + $counts[$o]);
$total_sec = ($total_sec + $call_sec[$o]);
$call_seconds=0;
$o++;
}
$stmt="SELECT sum(length_in_sec) from vicidial_log where user='" . mysql_real_escape_string($user) . "' and call_date >= '" . mysql_real_escape_string($begin_date) . " 0:00:01' and call_date <= '" . mysql_real_escape_string($end_date) . " 23:59:59'";
$rslt=mysql_query($stmt, $link);
$counts_to_print = mysql_num_rows($rslt);
$row=mysql_fetch_row($rslt);
$call_seconds = $row[0];
$call_hours = ($call_seconds / 3600);
$call_hours_int = round($call_hours, 2);
$call_hours_int = intval("$call_hours_int");
$call_minutes = ($call_hours - $call_hours_int);
$call_minutes = ($call_minutes * 60);
$call_minutes_int = round($call_minutes, 0);
if ($call_minutes_int < 10) {$call_minutes_int = "0$call_minutes_int";}
$call_seconds = $total_sec;
$call_hours = ($call_seconds / 3600);
$call_hours_int = round($call_hours, 2);
$call_hours_int = intval("$call_hours_int");
$call_minutes = ($call_hours - $call_hours_int);
$call_minutes = ($call_minutes * 60);
$call_minutes_int = round($call_minutes, 0);
if ($call_minutes_int < 10) {$call_minutes_int = "0$call_minutes_int";}
echo "<tr><td><font size=2>TOTAL CALLS </td><td align=right><font size=2> $total_calls</td><td align=right><font size=2> $call_hours_int:$call_minutes_int</td></tr>\n";
echo "</TABLE></center>\n";
agc_2-X/trunk/www/vicidial/user_status.php
+9 -4
View File
@@ -1,13 +1,14 @@
<?
# user_status.php
#
# Copyright (C) 2008 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2009 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
#
# 60619-1738 - Added variable filtering to eliminate SQL injection attack threat
# 80603-1452 - Added manager timeclock force login/logout of user
# 81118-1034 - Disabled change campaign because it does not work
# 90208-0511 - Added link to user multi-day status report
#
header ("Content-type: text/html; charset=utf-8");
@@ -169,7 +170,7 @@ echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n"
</head>
<BODY BGCOLOR=white marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>
<CENTER>
<TABLE WIDTH=620 BGCOLOR=#D9E6FE cellpadding=2 cellspacing=0><TR BGCOLOR=#015B91><TD ALIGN=LEFT><? echo "<a href=\"./admin.php\">" ?><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B> &nbsp; VICIDIAL ADMIN</a>: User Status for <? echo $user ?></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><? echo date("l F j, Y G:i:s A") ?> &nbsp; </TD></TR>
<TABLE WIDTH=720 BGCOLOR=#D9E6FE cellpadding=2 cellspacing=0><TR BGCOLOR=#015B91><TD ALIGN=LEFT><? echo "<a href=\"./admin.php\">" ?><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B> &nbsp; VICIDIAL ADMIN</a>: User Status for <? echo $user ?></TD><TD ALIGN=RIGHT><FONT FACE="ARIAL,HELVETICA" COLOR=WHITE SIZE=2><B><? echo date("l F j, Y G:i:s A") ?> &nbsp; </TD></TR>
@@ -442,9 +443,13 @@ if ($modify_timeclock_log > 0)
}
$REPORTdate = date("Y-m-d");
echo "<center>\n";
echo "<a href=\"./AST_agent_time_sheet.php?agent=$user\">VICIDIAL Time Sheet</a>\n";
echo " - <a href=\"./user_stats.php?user=$user\">User Stats</a>\n";
echo " - <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
echo " | <a href=\"./user_stats.php?user=$user\">User Stats</a>\n";
echo " | <a href=\"./admin.php?ADD=3&user=$user\">Modify User</a>\n";
echo " | <a href=\"./AST_agent_days_detail.php?user=$user&query_date=$REPORTdate&end_date=$REPORTdate&group[]=--ALL--&shift=ALL\">User multiple day status detail report</a>";
echo "</center>\n";
echo "</B></TD></TR>\n";
echo "<TR><TD ALIGN=LEFT COLSPAN=2>\n";