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Added max_inbound_auto_reenable system setting and function to re-enable agent in-group selections after max_inbound_calls has been raised

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git-svn-id: svn://192.168.202.10@3975 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2026-04-10 00:40:17 +00:00
parent 11b535beba
commit a49abdc873
9 changed files with 489 additions and 118 deletions
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agc_2-X/trunk/www/agc/vdc_db_query.php
+51 -18
View File
@@ -566,13 +566,14 @@
# 251005-0931 - Added code for recording_dtmf_muting
# 251124-0935 - Added lead status display for callbacks list output
# 260302-1057 - Code updates for PHP8 compatibility
# 260403-2155 - Added vicidial_max_inbound_cache logging
#
$version = '2.14-459';
$build = '260302-1057';
$version = '2.14-460';
$build = '260403-2155';
$php_script = 'vdc_db_query.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=995;
$mysql_log_count=10001;
$one_mysql_log=0;
$DB=0;
$VD_login=0;
@@ -1895,7 +1896,7 @@ if ($ACTION == 'LogiNCamPaigns')
if ($ACTION == 'regCLOSER')
{
$row=''; $rowx='';
$channel_live=1;
$channel_live=1; $max_inbound_AG_trigger=0;
if ( (strlen($closer_choice)<1) || (strlen($user)<1) )
{
$channel_live=0;
@@ -2004,7 +2005,10 @@ if ($ACTION == 'regCLOSER')
while ($ADc < $ADcloser_campaignsARYct)
{
if (preg_match("/AGENTDIRECT/i",$ADcloser_campaignsARY[$ADc]))
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
{
$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";
$max_inbound_AG_trigger++;
}
$ADc++;
}
if (strlen($ADcloser_campaigns) > 3)
@@ -2072,6 +2076,18 @@ if ($ACTION == 'regCLOSER')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00010',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ( ($max_inbound_AG_trigger > 0) or ( ($SSmax_inbound_auto_reenable >= 2) and (strlen($closer_choice) < 3) ) )
{
# do nothing
}
else
{
$stmt="UPDATE vicidial_max_inbound_cache set status='OLD',notes=CONCAT(notes,'|regCLOSER') where user='$user' and status='NEW';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00996',$user,$server_ip,$session_name,$one_mysql_log);}
}
$stmt="INSERT INTO vicidial_user_closer_log set user='$user',campaign_id='$campaign',event_date='$NOW_TIME',blended='$closer_blended',closer_campaigns='$closer_choice';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
@@ -5615,7 +5631,7 @@ if ($ACTION == 'manDiaLnextCaLL')
$stmt = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_RIR','$server_ip','$NOW_TIME','$channel','$recording_filename','$lead_id','$user','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00997',$user,$server_ip,$session_name,$one_mysql_log);}
##### update vla record with recording_id
$stmt = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$user';";
@@ -7674,7 +7690,7 @@ if ($ACTION == 'manDiaLonly')
$stmt = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_RIR','$server_ip','$NOW_TIME','$channel','$recording_filename','$lead_id','$user','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00998',$user,$server_ip,$session_name,$one_mysql_log);}
##### update vla record with recording_id
$stmt = "UPDATE vicidial_live_agents SET external_recording='$recording_id' where user='$user';";
@@ -10573,7 +10589,7 @@ if ($stage == "end")
$stmt = "INSERT INTO recording_live (recording_id,recording_type,server_ip,start_time,channel,filename,lead_id,user,dtmf_muting_end_time,recording_status,dtmf_muting_seconds) values('$recording_id','MONO_LEGACY_3WAY','$server_ip','$NOW_TIME','$channel','$leave_3way_start_recording_filename','$lead_id','$user','2020-12-31 23:59:59','STARTED','$recording_dtmf_muting');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00999',$user,$server_ip,$session_name,$one_mysql_log);}
}
##### END leave_3way_start_recording if triggered #####
@@ -15085,7 +15101,7 @@ if ($ACTION == 'updateDISPO')
$VU_inbound_credits = $row[6];
}
$stmt = "SELECT dispo_call_url,queuemetrics_callstatus_override,comments_dispo_screen,comments_callback_screen,vc.campaign_id,vc.custom_one,vc.custom_two,vc.custom_three,vc.custom_four,vc.custom_five from vicidial_campaigns vc,vicidial_live_agents vla where vla.campaign_id=vc.campaign_id and vla.user='$user';";
$stmt = "SELECT dispo_call_url,queuemetrics_callstatus_override,comments_dispo_screen,comments_callback_screen,vc.campaign_id,vc.custom_one,vc.custom_two,vc.custom_three,vc.custom_four,vc.custom_five,vc.campaign_id from vicidial_campaigns vc,vicidial_live_agents vla where vla.campaign_id=vc.campaign_id and vla.user='$user';";
if ($non_latin > 0) {$rslt=mysql_to_mysqli("SET NAMES 'UTF8'", $link);}
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
@@ -15104,6 +15120,7 @@ if ($ACTION == 'updateDISPO')
$camp_custom_three = $row[7];
$camp_custom_four = $row[8];
$camp_custom_five = $row[9];
$campaign_id = $row[10];
$DUentry_type = 'campaign';
}
@@ -15238,7 +15255,7 @@ if ($ACTION == 'updateDISPO')
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00811',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt="SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$campaign';";
$stmt="SELECT max_inbound_calls,max_inbound_calls_outcome FROM vicidial_campaigns where campaign_id='$campaign_id';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00812',$user,$server_ip,$session_name,$one_mysql_log);}
if ($DB) {echo "$stmt\n";}
@@ -15277,11 +15294,13 @@ if ($ACTION == 'updateDISPO')
# fwrite ($fp, "$NOW_TIME|DISPO_CALL3|$user|$max_inbound_count - $row[0] - $row[1]|\n");
# fclose($fp);
$max_inbound_triggered=0;
$max_inbound_triggered=0; $max_inbound_AG_trigger=0;
if ($max_inbound_count >= $max_inbound_calls)
{
$max_inbound_triggered++;
$outbound_autodial='0';
$RAWcloser_campaigns='';
$ADcloser_campaigns='';
$stmt="SELECT outbound_autodial,closer_campaigns FROM vicidial_live_agents where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00814',$user,$server_ip,$session_name,$one_mysql_log);}
@@ -15293,22 +15312,26 @@ if ($ACTION == 'updateDISPO')
if (preg_match("/Y/",$row[0]))
{$outbound_autodial = '1';}
$closer_campaigns = $row[1];
$RAWcloser_campaigns = $row[1];
}
$stmtA = "UPDATE vicidial_live_agents set external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$user'";
$stmtA = "UPDATE vicidial_live_agents SET external_ingroups=' -',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$user';";
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$user';";
if (preg_match("/ALLOW_AGENTDIRECT/",$max_inbound_calls_outcome) )
{
$closer_campaigns = preg_replace("/^ | -$//gi",'',$closer_campaigns);
$ADcloser_campaignsARY = explode(" ",$closer_campaigns);
$ADcloser_campaigns = preg_replace("/^ | -$/",'',$closer_campaigns);
$ADcloser_campaignsARY = explode(" ",$ADcloser_campaigns);
$ADcloser_campaignsARYct = count($ADcloser_campaignsARY);
$ADc=0;
$ADcloser_campaigns='';
while ($ADc < $ADcloser_campaignsARYct)
{
if (preg_match("/AGENTDIRECT/i",$ADcloser_campaignsARY[$ADc]))
{$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";}
{
$ADcloser_campaigns .= "$ADcloser_campaignsARY[$ADc] ";
$max_inbound_AG_trigger++;
}
$ADc++;
}
if (strlen($ADcloser_campaigns) > 3)
@@ -15316,7 +15339,7 @@ if ($ACTION == 'updateDISPO')
else
{$ADcloser_campaigns = " -";}
$stmtA = "UPDATE vicidial_live_agents set external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$user'";
$stmtA = "UPDATE vicidial_live_agents SET external_ingroups='$ADcloser_campaigns',external_blended='$outbound_autodial',external_igb_set_user='VDIC',manager_ingroup_set='SET' where user='$user';";
$stmtB = "DELETE FROM vicidial_live_inbound_agents where user='$user' and group_id NOT LIKE\"%AGENTDIRECT%\";";
}
@@ -15330,9 +15353,19 @@ if ($ACTION == 'updateDISPO')
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtB,'00816',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsB = mysqli_affected_rows($link);
$SQL_log = "$stmtA|$stmtB";
$stmtC=''; $affected_rowsC=0;
if (strlen($RAWcloser_campaigns) > 2)
{
$stmtC = "INSERT INTO vicidial_max_inbound_cache SET user='$user', campaign_id='$campaign_id', event_date=NOW(), blended='$outbound_autodial', closer_campaigns='$RAWcloser_campaigns', max_inbound_count='$max_inbound_calls', call_count_today='$max_inbound_count', status='NEW', notes='VAS';";
if ($DB) {echo "$stmtC\n";}
$rslt=mysql_to_mysqli($stmtC, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtC,'10001',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsC = mysqli_affected_rows($link);
}
$SQL_log = "$stmtA|$stmtB|$stmtC";
$SQL_log = preg_replace("/'|%/",'',$SQL_log);
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$user', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$user', event_code='MAX IN CALLS MODIFY USER', event_sql='$SQL_log', event_notes='|$dispo_choice|$customer_sec|$max_inbound_count|$max_inbound_calls|$user|IC|$max_inbound_calls_outcome|$closer_campaigns|$affected_rowsA|$affected_rowsB|';";
$stmtC = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$user', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$user', event_code='MAX IN CALLS MODIFY USER', event_sql='$SQL_log', event_notes='|$dispo_choice|$customer_sec|$max_inbound_count|$max_inbound_calls|$user|IC|$max_inbound_calls_outcome|$closer_campaigns|$affected_rowsA|$affected_rowsB|$affected_rowsC|';";
$rslt=mysql_to_mysqli($stmtC, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmtC,'00817',$user,$server_ip,$session_name,$one_mysql_log);}
$affected_rowsC = mysqli_affected_rows($link);