Added max_inbound_auto_reenable system setting and function to re-enable agent in-group selections after max_inbound_calls has been raised

git-svn-id: svn://192.168.202.10@3975 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2026-04-10 00:40:17 +00:00
parent 11b535beba
commit a49abdc873
9 changed files with 489 additions and 118 deletions
@@ -1,4 +1,4 @@
# version: 20260324085301
# version: 20260408083901
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -1206,6 +1206,7 @@ settings-test_campaign_calls Enable Campaign Test Calls <QXZ>This setting enable
settings-did_system_filter DID System Filter <QXZ>This setting enables the special did_system_filter DID entry. The filter settings in this DID entry will be applied to all incoming calls to the system, prior to any other actions on the call. This feature is commonly used for system-wide inbound blacklists, or filtering of do-not-contact phone numbers. Default is 0 for disabled.</QXZ>
settings-inbound_answer_config Inbound Answer Configuration <QXZ>If enabled, this allows you to override the default behavior with inbound calls automatically being answered when they are routed. After this is enabled, you will see options to define if an Answer signal is sent at the individual DID, In-Group or Call Menu level. Default is 0 for disabled.</QXZ>
settings-inbound_credits Inbound Calls Credits <QXZ>If this setting is enabled, it will allow you to set a number of Inbound Calls Credits in the User Modify screen for each user. Default is 0 for disabled.</QXZ>
settings-max_inbound_auto_reenable Inbound Max Calls Auto Re-Enable <QXZ>If enabled, when a User or Campaign has had its Max Inbound Calls setting raised, then the system will automatically re-select the agent selected inbound groups in current agent screen sessions without the agent having to log out and back in again so that they can immmediately take inbound calls again. If this option is set to -2-, the feature will be enabled and also selected in-groups will be re-selected when a User or Campaign has had its Max Inbound Calls setting raised, even if the agent logs out and back in after triggering the max inbound calls before the setting change. Also for option -2- the previous selected in-groups will be reset at the Timeclock End of Day each day. Default is 1 for enabled.</QXZ>
settings-abandon_check_queue Enable Abandon Check Queue <QXZ>If enabled, this allows you to use the Abandon Check Queue to call back customers that called in to your system but did not talk to an agent. See the details for this feature at the bottom of the INBOUND_CALLBACK_QUEUE.txt document. Default is 0 for disabled.</QXZ>
settings-enable_international_dncs Enable Interational DNCs <QXZ>If enabled, this allows you to create DNC lists for individual countries and provides the option to scrub against these lists when loading lead files.</QXZ>
settings-user_new_lead_limit New Leads Per List Limit <QXZ>This setting enables the new lead limits per list to be set on the list modify page and the user list new lead limit page. This feature will only work properly if the campaign is set to either the MANUAL or INBOUND_MAN Dial Method and No Hopper dialing is enabled. Default is 0 for disabled.</QXZ>