Added AST_agent_wait_check.pl script to send out emails if there are agents
waiting more than X seconds, configurable through a Settings Container. git-svn-id: svn://192.168.202.10@2798 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -179,6 +179,9 @@ OTHER CHANGES:
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41. Added URL logging of Agent Screen Webform button clicks and URLs
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42. Added AST_agent_wait_check.pl script to send out emails if there are agents
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waiting more than X seconds.
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@@ -0,0 +1,418 @@
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#!/usr/bin/perl
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#
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# AST_agent_wait_check.pl version: 2.14
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#
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# This script is designed to send an email when agents are waiting more than X seconds
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#
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# /usr/share/astguiclient/AST_agent_wait_check.pl --quiet --seconds=60 --email-list=test@gmail.com --email-sender=test@test.com --campaign=TESTCAMP
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# /usr/share/astguiclient/AST_agent_wait_check.pl --container=XXX
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#
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# You can put this entry into the crontab to have it run automatically every minute during production hours
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# * 9,10,11,12,13,14,15,16,17,18,19,20,21 * * * /usr/share/astguiclient/AST_agent_wait_check.pl --container=XXX
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#
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# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# CHANGES
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# 170731-0821 - First version
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#
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$txt = '.txt';
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$US = '_';
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$MT[0] = '';
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$Q=0;
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$DB=0;
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$test=0;
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$secX = time();
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$time = $secX;
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$timestamp = "$year-$mon-$mday $hour:$min:$sec";
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$filedate = "$year$mon$mday";
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$ABIfiledate = "$mon-$mday-$year$us$hour$min$sec";
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$shipdate = "$year-$mon-$mday";
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$start_date = "$year$mon$mday";
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$datestamp = "$year/$mon/$mday $hour:$min";
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### begin parsing run-time options ###
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if (length($ARGV[0])>1)
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{
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$i=0;
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while ($#ARGV >= $i)
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{
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$args = "$args $ARGV[$i]";
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$i++;
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}
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if ($args =~ /--help/i)
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{
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print "allowed run time options:\n";
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print " [--seconds=X] = maximum number of wait seconds for agent. Default is 60\n";
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print " [--campaign=XXX] = REQUIRED! Campaign that sales will be pulled from. For more than 1, separate with dash\n";
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print " [--conffile=/path/from/root] = define configuration file path from root at runtime\n";
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print " [--email-list=test@test.com:test2@test.com] = send email results to these addresses\n";
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print " [--email-sender=vicidial@localhost] = sender for the email results\n";
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print " [--container=XXX] = the ID of a settings container to run from the system, overwrites other options\n";
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print " [--quiet] = quiet\n";
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print " [--test] = test only, do not email\n";
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print " [--debug] = debugging messages\n";
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print " [--debugX] = Super debugging messages\n";
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print "\n";
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exit;
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}
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else
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{
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if ($args =~ /--debug/i)
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{
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$DB=1;
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print "\n----- DEBUG MODE -----\n\n";
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}
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if ($args =~ /--debugX/i)
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{
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$DBX=1;
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print "\n----- SUPER DEBUG MODE -----\n\n";
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}
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if ($args =~ /-quiet/i)
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{
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$q=1; $Q=1;
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}
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if ($args =~ /--test/i)
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{
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$test=1;
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}
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if ($args =~ /--seconds=/i)
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{
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@data_in = split(/--seconds=/,$args);
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$seconds = $data_in[1];
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$seconds =~ s/ .*//gi;
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if (!$Q) {print "\n----- SECONDS: $seconds -----\n\n";}
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}
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else
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{$seconds = 60;}
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if ($args =~ /--email-list=/i)
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{
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@data_in = split(/--email-list=/,$args);
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$email_list = $data_in[1];
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$email_list =~ s/ .*//gi;
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$email_list =~ s/:/,/gi;
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if (!$Q) {print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";}
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}
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else
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{$email_list = '';}
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if ($args =~ /--email-sender=/i)
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{
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@data_in = split(/--email-sender=/,$args);
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$email_sender = $data_in[1];
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$email_sender =~ s/ .*//gi;
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$email_sender =~ s/:/,/gi;
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if (!$Q) {print "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";}
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}
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else
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{$email_sender = 'vicidial@localhost';}
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if ($args =~ /--conffile=/i) # CLI defined conffile path
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{
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@CLIconffileARY = split(/--conffile=/,$args);
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@CLIconffileARX = split(/ /,$CLIconffileARY[1]);
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if (length($CLIconffileARX[0])>2)
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{
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$PATHconf = $CLIconffileARX[0];
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$PATHconf =~ s/\/$| |\r|\n|\t//gi;
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$CLIconffile=1;
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if (!$Q) {print " CLI defined conffile path: $PATHconf\n";}
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}
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}
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if ($args =~ /--campaign=/i)
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{
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# print "\n|$ARGS|\n\n";
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@data_in = split(/--campaign=/,$args);
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$campaign = $data_in[1];
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$campaign =~ s/ .*$//gi;
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if ($campaign =~ /---ALL---/gi)
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{
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$campaignSQL='';
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}
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else
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{
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$campaignSQL = $campaign;
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if ($campaignSQL =~ /-/)
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{
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$campaignSQL =~ s/-/','/gi;
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}
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$campaignSQL = "and campaign_id IN('$campaignSQL')";
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}
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}
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if ($args =~ /--container=/i)
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{
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@data_in = split(/--container=/,$args);
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$container = $data_in[1];
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$container =~ s/ .*$//gi;
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if ($DB > 0)
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{print "\n----- SETTINGS CONTAINER: $container -----\n\n";}
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}
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}
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}
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else
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{
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print "ERROR: No command line options set, nothing is going to happen.\n";
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exit;
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}
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### end parsing run-time options ###
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# default path to astguiclient configuration file:
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if (length($PATHconf) < 5)
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{$PATHconf = '/etc/astguiclient.conf';}
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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if ( ($line =~ /^VARREPORT_host/) && ($CLIREPORT_host < 1) )
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{$VARREPORT_host = $line; $VARREPORT_host =~ s/.*=//gi;}
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if ( ($line =~ /^VARREPORT_user/) && ($CLIREPORT_user < 1) )
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{$VARREPORT_user = $line; $VARREPORT_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARREPORT_pass/) && ($CLIREPORT_pass < 1) )
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{$VARREPORT_pass = $line; $VARREPORT_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARREPORT_port/) && ($CLIREPORT_port < 1) )
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{$VARREPORT_port = $line; $VARREPORT_port =~ s/.*=//gi;}
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if ( ($line =~ /^VARREPORT_dir/) && ($CLIREPORT_dir < 1) )
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{$VARREPORT_dir = $line; $VARREPORT_dir =~ s/.*=//gi;}
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$i++;
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}
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# Customized Variables
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$server_ip = $VARserver_ip; # Asterisk server IP
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use DBI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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if (length($container) > 1)
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{
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### Grab container content from the database
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$container_entry='';
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$stmtA = "SELECT container_entry FROM vicidial_settings_containers where container_id = '$container';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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if ($sthArows > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$container_entry = $aryA[0];
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}
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$sthA->finish();
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if (length($container_entry) < 3)
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{
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if ($DB > 0) {print "NOTICE: Invalid Container: |$container|$container_entry|\n";}
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}
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else
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{
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$container_entry =~ s/\n|\r|\t/ /gi;
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if ($container_entry =~ /--debug/i)
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{
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$DB=1;
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print "\n----- DEBUG MODE -----\n\n";
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}
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if ($container_entry =~ /--debugX/i)
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{
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$DBX=1;
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print "\n----- SUPER DEBUG MODE -----\n\n";
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}
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if ($container_entry =~ /-quiet/i)
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{
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$q=1; $Q=1;
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}
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if ($args =~ /--test/i)
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{
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$test=1;
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}
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if ($container_entry =~ /--seconds=/i)
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{
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@data_in = split(/--seconds=/,$container_entry);
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$seconds = $data_in[1];
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$seconds =~ s/ .*//gi;
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if (!$Q) {print "\n----- SECONDS: $seconds -----\n\n";}
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}
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else
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{$seconds = 60;}
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if ($container_entry =~ /--email-list=/i)
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{
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@data_in = split(/--email-list=/,$container_entry);
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$email_list = $data_in[1];
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$email_list =~ s/ .*//gi;
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$email_list =~ s/:/,/gi;
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if (!$Q) {print "\n----- EMAIL NOTIFICATION: $email_list -----\n\n";}
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}
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else
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{$email_list = '';}
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if ($container_entry =~ /--email-sender=/i)
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{
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@data_in = split(/--email-sender=/,$container_entry);
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$email_sender = $data_in[1];
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$email_sender =~ s/ .*//gi;
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$email_sender =~ s/:/,/gi;
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if (!$Q) {print "\n----- EMAIL NOTIFICATION SENDER: $email_sender -----\n\n";}
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}
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else
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{$email_sender = 'vicidial@localhost';}
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if ($container_entry =~ /--conffile=/i) # CLI defined conffile path
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{
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@CLIconffileARY = split(/--conffile=/,$container_entry);
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@CLIconffileARX = split(/ /,$CLIconffileARY[1]);
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if (length($CLIconffileARX[0])>2)
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{
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$PATHconf = $CLIconffileARX[0];
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$PATHconf =~ s/\/$| |\r|\n|\t//gi;
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$CLIconffile=1;
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if (!$Q) {print " CLI defined conffile path: $PATHconf\n";}
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}
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}
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if ($container_entry =~ /--campaign=/i)
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{
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# print "\n|$container_entry|\n\n";
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@data_in = split(/--campaign=/,$container_entry);
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$campaign = $data_in[1];
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$campaign =~ s/ .*$//gi;
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if ($campaign =~ /---ALL---/gi)
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{
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$campaignSQL='';
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}
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else
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{
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$campaignSQL = $campaign;
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if ($campaignSQL =~ /-/)
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{
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$campaignSQL =~ s/-/','/gi;
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}
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$campaignSQL = "and campaign_id IN('$campaignSQL')";
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}
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}
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}
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}
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$web_u_time = time();
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$max_wait_epoch = ($web_u_time - $seconds);
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if ($DBX) {print "Start time: $timestamp($web_u_time) AGENT WAIT SECONDS: $seconds($max_wait_epoch)\n";}
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if (length($campaign) < 2)
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{
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if (!$Q) {print "ERROR: no campaign defined: |$campaign|$campaignSQL|";}
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}
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$stmtA = "SELECT user,status,campaign_id,server_ip,UNIX_TIMESTAMP(last_state_change) FROM vicidial_live_agents where status IN('CLOSER','READY') and UNIX_TIMESTAMP(last_state_change) < '$max_wait_epoch' $campaignSQL order by last_state_change;";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArowsSERVERS=$sthA->rows;
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if ($DBX) {print " $sthArows|$stmtA|\n";}
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$i=0;
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while ($sthArowsSERVERS > $i)
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{
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@aryA = $sthA->fetchrow_array;
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$Auser = $aryA[0];
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$Astatus = $aryA[1];
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$Acampaign = $aryA[2];
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$Aserver = $aryA[3];
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$Awaitsec = ($web_u_time - $aryA[4]);
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$i++;
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if ($DBX) {print "Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver) Waiting: $Awaitsec sec\n";}
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$Ealert .= "Agent $i: - $Auser ($Astatus - $Acampaign - $Aserver) Waiting: $Awaitsec sec\n";
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}
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$sthA->finish();
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###### EMAIL SECTION
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if ( (length($Ealert)>5) && (length($email_list) > 5) && ($test < 1) )
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{
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if (!$Q) {print "Sending email: $email_list\n ";}
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use MIME::QuotedPrint;
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use MIME::Base64;
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use Mail::Sendmail;
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$mailsubject = "Agents Waiting Notification: $i $timestamp";
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%mail = ( To => "$email_list",
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From => "$email_sender",
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Subject => "$mailsubject",
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);
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$boundary = "====" . time() . "====";
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$mail{'content-type'} = "multipart/mixed; boundary=\"$boundary\"";
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$message = encode_qp( "Agents Waiting Notification: $i\n\n$Ealert\n\n" );
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$boundary = '--'.$boundary;
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$mail{body} .= "$boundary\n";
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$mail{body} .= "Content-Type: text/plain; charset=\"iso-8859-1\"\n";
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$mail{body} .= "Content-Transfer-Encoding: quoted-printable\n\n";
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$mail{body} .= "$message\n";
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$mail{body} .= "$boundary";
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$mail{body} .= "--\n";
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sendmail(%mail) or die $mail::Sendmail::error;
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if (!$Q)
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{
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print "ok. log says:\n", $mail::sendmail::log; ### print mail log for status
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}
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}
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exit;
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Reference in New Issue
Block a user