Added inbound list script override, Issue #1038
Updated QueueMetrics doc git-svn-id: svn://192.168.202.10@2835 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
@@ -1,4 +1,4 @@
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VICIDIAL and QueueMetrics UPDATED: 2016-11-02
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VICIDIAL and QueueMetrics UPDATED: 2017-10-06
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queue_log logging was added to VICIDIAL outbound auto calling as an option in the 2.0.3 release, and for inbound in the 2.0.4 release.
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@@ -37,7 +37,7 @@ Entries you should have in your crontab on one server:
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Here is a short summary of the needed steps to install QueueMetrics on your system:
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NOTE: further down in this document are updated installation instructions and instructions for installing on OpenSuSE 11.1.
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NOTE: further down in this document are updated installation instructions and instructions for installing on OpenSuSE 11.1 and LEAP 42.3(VICIbox 8).
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First, get Sun Java SDK/JRE and install on your system.
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NOTE: the GCJ java JRE available on most RedHat/Feroda/CentOS systems WILL NOT WORK
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@@ -420,6 +420,59 @@ How to install Queue Metrics on OpenSuSE v.11.1 to v 11.3 (32 or 64 bit) with a
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OpenSuSE LEAP 42.3 and VICIbox 8 installation instructions: (2017-10-06)
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How to install Queue Metrics on OpenSuSE LEAP 42.3 and VICIbox 8 with a system that was installed with the ViciDial Group install script. Run them in this order to avoid funky java script bugs :D
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1) Type: zypper in tomcat tomcat-webapps
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- Say yes to install, and say yes to license
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2) Type: zypper in java-1_8_0-openjdk-devel
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- Say yes to install, and say yes to license
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3) cd /usr/src
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4) wget http://downloads.loway.ch/qm/QueueMetrics-17.06.1.tar.gz
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5) mkdir tars (incase it doesn't exist)
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6) tar xvfz QueueMetrics-17.06.1.tar.gz
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7) mv QueueMetrics-17.06.1.tar.gz ./tars/
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8) mkdir /srv/tomcat/webapps/QM
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9) cp -r queuemetrics-17.06.1/* /srv/tomcat/webapps/QM/
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10) zypper in mysql-connector-java
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11) cp /usr/share/java/mysql-connector-java.jar /srv/tomcat/webapps/QM/WEB-INF/lib/
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12) chkconfig tomcat on
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13) mysql --execute="CREATE DATABASE queuemetrics;"
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14) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO 'queuemetrics'@'localhost' IDENTIFIED BY 'javadude';"
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15) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO queuemetrics@localhost IDENTIFIED BY 'javadude';"
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16) mysql queuemetrics --execute="GRANT ALL PRIVILEGES ON queuemetrics.* TO queuemetrics@'%' IDENTIFIED BY 'javadude';"
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17) mysql queuemetrics --user=queuemetrics --password=javadude < /srv/tomcat/webapps/QM/WEB-INF/README/queuemetrics_sample.sql
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18) mysql queuemetrics --execute="CREATE INDEX time_id on queue_log(time_id);"
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19) mysql queuemetrics --execute="CREATE INDEX call_id on queue_log(call_id);"
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20) rctomcat start
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21) Edit /srv/tomcat/webapps/QM/WEB-INF/web.xml and change the IP address of the following entry:
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- <param-value>jdbc:mysql://10.0.0.4/queuemetrics?autoReconnect=true&zeroDateTimeBehavior=convertToNull&jdbcCompliantTruncation=false&user=queuemetrics&password=javadude</param-value>
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22) Go to http://<ip-addr>:8080/QM and it should tell you the schema is old, just click next or yes to everything and have fun
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23) If nothing shows up, you may need to go into 'yast' and change the firewall settings:
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Security --> Firewall settings, go to allowed services, type "alt-d" and add 8080 as a new port, then save and exit
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If you want to use the ADMIN_archive_log_tables.pl script with the --queue-log option you will need to run the following query in the QM database:
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CREATE TABLE queue_log_archive LIKE queue_log;
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@@ -35,10 +35,11 @@
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# 160818-1226 - Added MANUALDIALLINK option
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# 170317-2315 - Fixed in-group list script override issue, added debug
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# 170526-2343 - Added additional variable filtering
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# 171006-2055 - Added inbound_list_script_override option
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#
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$version = '2.14-29';
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$build = '170526-2343';
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$version = '2.14-30';
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$build = '171006-2055';
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require_once("dbconnect_mysqli.php");
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require_once("functions.php");
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@@ -363,7 +364,9 @@ if ($inOUT == 'IN')
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if ($ignore_list_script < 1)
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{
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$stmt="SELECT agent_script_override from vicidial_lists where list_id='$list_id';";
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# $stmt="SELECT agent_script_override from vicidial_lists where list_id='$list_id';";
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$stmt="SELECT if('$inOUT'= 'IN',if(inbound_list_script_override is null or inbound_list_script_override='',agent_script_override,inbound_list_script_override),agent_script_override) from vicidial_lists where list_id='$list_id';";
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if ($DB) {echo "$stmt\n";}
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$rslt=mysql_to_mysqli($stmt, $link);
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$row=mysqli_fetch_row($rslt);
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$agent_script_override = $row[0];
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@@ -1141,6 +1141,8 @@ if (isset($_GET["vicidial_balance_rank"])) {$vicidial_balance_rank=$_GET["vici
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elseif (isset($_POST["vicidial_balance_rank"])) {$vicidial_balance_rank=$_POST["vicidial_balance_rank"];}
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if (isset($_GET["agent_script_override"])) {$agent_script_override=$_GET["agent_script_override"];}
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elseif (isset($_POST["agent_script_override"])) {$agent_script_override=$_POST["agent_script_override"];}
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if (isset($_GET["inbound_list_script_override"])) {$inbound_list_script_override=$_GET["inbound_list_script_override"];}
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elseif (isset($_POST["inbound_list_script_override"])) {$inbound_list_script_override=$_POST["inbound_list_script_override"];}
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if (isset($_GET["moh_id"])) {$moh_id=$_GET["moh_id"];}
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elseif (isset($_POST["moh_id"])) {$moh_id=$_POST["moh_id"];}
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if (isset($_GET["moh_name"])) {$moh_name=$_GET["moh_name"];}
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@@ -2907,6 +2909,7 @@ if ($non_latin < 1)
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$dead_to_dispo = preg_replace('/[^0-9a-zA-Z]/','',$dead_to_dispo);
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$routing_prefix = preg_replace('/[^0-9a-zA-Z]/','',$routing_prefix);
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$inbound_survey = preg_replace('/[^0-9a-zA-Z]/','',$inbound_survey);
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$inbound_list_script_override = preg_replace('/[^0-9a-zA-Z]/','',$inbound_list_script_override);
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### DIGITS and Dots
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$server_ip = preg_replace('/[^\.0-9]/','',$server_ip);
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@@ -4185,12 +4188,13 @@ else
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# 170930-0853 - Added extension_appended_cidname options and custom reports variable display
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# 171001-1544 - Moved user IP Lists permissions to new security section in Modify User page
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# 171005-1707 - Fix for remote agent modify overlap issue
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# 171006-2039 - Added inbound list script override, Issue #1038
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#
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# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
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$admin_version = '2.14-634a';
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$build = '171005-1707';
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$admin_version = '2.14-635a';
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$build = '171006-2039';
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$STARTtime = date("U");
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$SQLdate = date("Y-m-d H:i:s");
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@@ -14694,7 +14698,7 @@ if ($ADD==411)
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echo "<br><B>"._QXZ("LIST MODIFIED").": $list_id</B>\n";
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$stmt="UPDATE vicidial_lists set list_name='$list_name',campaign_id='$campaign_id',active='$active',list_description='$list_description',list_changedate='$SQLdate',reset_time='$reset_time',agent_script_override='$agent_script_override',campaign_cid_override='$campaign_cid_override',am_message_exten_override='$am_message_exten_override',drop_inbound_group_override='$drop_inbound_group_override',xferconf_a_number='$xferconf_a_number',xferconf_b_number='$xferconf_b_number',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',time_zone_setting='$time_zone_setting',inventory_report='$inventory_report',expiration_date='$expiration_date',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',local_call_time='$local_call_time',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',status_group_id='$status_group_id',user_new_lead_limit='$user_new_lead_limit' where list_id='$list_id';";
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$stmt="UPDATE vicidial_lists set list_name='$list_name',campaign_id='$campaign_id',active='$active',list_description='$list_description',list_changedate='$SQLdate',reset_time='$reset_time',agent_script_override='$agent_script_override',inbound_list_script_override='$inbound_list_script_override',campaign_cid_override='$campaign_cid_override',am_message_exten_override='$am_message_exten_override',drop_inbound_group_override='$drop_inbound_group_override',xferconf_a_number='$xferconf_a_number',xferconf_b_number='$xferconf_b_number',xferconf_c_number='$xferconf_c_number',xferconf_d_number='$xferconf_d_number',xferconf_e_number='$xferconf_e_number',web_form_address='" . mysqli_real_escape_string($link, $web_form_address) . "',web_form_address_two='" . mysqli_real_escape_string($link, $web_form_address_two) . "',time_zone_setting='$time_zone_setting',inventory_report='$inventory_report',expiration_date='$expiration_date',na_call_url='" . mysqli_real_escape_string($link, $na_call_url) . "',local_call_time='$local_call_time',web_form_address_three='" . mysqli_real_escape_string($link, $web_form_address_three) . "',status_group_id='$status_group_id',user_new_lead_limit='$user_new_lead_limit' where list_id='$list_id';";
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$rslt=mysql_to_mysqli($stmt, $link);
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## QC Addition for Audited Comments
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@@ -25241,7 +25245,7 @@ if ($ADD==311)
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}
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}
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$stmt="SELECT vicidial_lists.list_id,list_name,campaign_id,active,list_description,list_changedate,list_lastcalldate,reset_time,agent_script_override,campaign_cid_override,am_message_exten_override,drop_inbound_group_override,xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two,time_zone_setting,inventory_report,IFNULL(audit_comments,0),expiration_date,DATE_FORMAT(expiration_date,'%Y%m%d'),na_call_url,local_call_time,web_form_address_three,status_group_id,user_new_lead_limit from vicidial_lists left outer join vicidial_lists_custom on vicidial_lists.list_id=vicidial_lists_custom.list_id where vicidial_lists.list_id='$list_id' $LOGallowed_campaignsSQL;";
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$stmt="SELECT vicidial_lists.list_id,list_name,campaign_id,active,list_description,list_changedate,list_lastcalldate,reset_time,agent_script_override,campaign_cid_override,am_message_exten_override,drop_inbound_group_override,xferconf_a_number,xferconf_b_number,xferconf_c_number,xferconf_d_number,xferconf_e_number,web_form_address,web_form_address_two,time_zone_setting,inventory_report,IFNULL(audit_comments,0),expiration_date,DATE_FORMAT(expiration_date,'%Y%m%d'),na_call_url,local_call_time,web_form_address_three,status_group_id,user_new_lead_limit,inbound_list_script_override from vicidial_lists left outer join vicidial_lists_custom on vicidial_lists.list_id=vicidial_lists_custom.list_id where vicidial_lists.list_id='$list_id' $LOGallowed_campaignsSQL;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($DB) {echo "$stmt\n";}
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@@ -25274,6 +25278,7 @@ if ($ADD==311)
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$web_form_address_three = $row[26];
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$status_group_id = $row[27];
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$user_new_lead_limit = $row[28];
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$inbound_list_script_override = $row[29];
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# grab names of global statuses and statuses in the selected campaign
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$stmt="SELECT status,status_name,selectable,human_answered,category,sale,dnc,customer_contact,not_interested,unworkable,scheduled_callback,completed,min_sec,max_sec,answering_machine from vicidial_statuses order by status;";
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@@ -25429,6 +25434,10 @@ if ($ADD==311)
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echo "$Lscripts_list";
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echo "<option selected value=\"$agent_script_override\">$agent_script_override - $scriptname_list[$agent_script_override]</option>\n";
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echo "</select>$NWB#lists-agent_script_override$NWE</td></tr>\n";
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echo "<tr bgcolor=#$SSstd_row4_background><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$inbound_list_script_override\">"._QXZ("Inbound Script Override")."</a>: </td><td align=left><select size=1 name=inbound_list_script_override>\n";
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echo "$Lscripts_list";
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echo "<option selected value=\"$inbound_list_script_override\">$inbound_list_script_override - $scriptname_list[$inbound_list_script_override]</option>\n";
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echo "</select>$NWB#lists-inbound_list_script_override$NWE</td></tr>\n";
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$DID_edit_link_BEGIN='';
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$DID_edit_link_END='';
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@@ -136,6 +136,7 @@
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# 170920-2156 - Added expired_lists_inactive entry
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# 170923-1458 - Added settings-did_system_filter entry
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# 170930-0906 - Added new extension append cidname options and custom reports help
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# 171006-2058 - Added lists-inbound_list_script_override entry
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#
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@@ -2148,6 +2149,11 @@ if ($SSqc_features_active > 0)
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<BR>
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<B><?php echo _QXZ("Agent Script Override"); ?> -</B><?php echo _QXZ("If this field is set, this will be the script that the agent sees on their screen instead of the campaign script when the lead is from this list. Default is not set."); ?>
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<BR>
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<A NAME="lists-inbound_list_script_override">
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<BR>
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<B><?php echo _QXZ("Inbound Script Override"); ?> -</B><?php echo _QXZ("If this field is set, this will be the script that the agent sees on their screen instead of the campaign script when the agent receives an inbound call and the lead is from this list. Default is not set."); ?>
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<BR>
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<A NAME="lists-campaign_cid_override">
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<BR>
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