From b05c07aaa095afdb5414407bee4b81c6ac5865c7 Mon Sep 17 00:00:00 2001 From: mattf Date: Sun, 25 Apr 2010 06:03:36 +0000 Subject: [PATCH] Added manual dial override as campaign option Added agent blind monitoring alert campaign options Added inbound custom call id display options Added optional phone codec settings Added ability to block user information in the real-=time report by viewing user Update Italian agent build in trunk git-svn-id: svn://192.168.202.10@1417 3d104415-ff17-0410-8863-d5cf3c621b8a --- .../LANG_www/agc_it/conf_exten_check.php | 4 +- agc_2-X/trunk/LANG_www/agc_it/dbconnect.php | 71 +- .../trunk/LANG_www/agc_it/manager_send.php | 46 +- .../trunk/LANG_www/agc_it/vdc_db_query.php | 903 +++- .../LANG_www/agc_it/vdc_script_display.php | 29 +- agc_2-X/trunk/LANG_www/agc_it/vicidial.php | 4326 +++++++++-------- agc_2-X/trunk/UPGRADE | 23 +- agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi | 63 +- agc_2-X/trunk/agi/agi-VDAD_ALL_outbound.agi | 15 +- agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl | 68 +- .../trunk/extras/MySQL_AST_CREATE_tables.sql | 35 +- agc_2-X/trunk/extras/upgrade_2.4.sql | 32 + agc_2-X/trunk/translations/it_language.txt | 1 + .../TO_BE_TRANSLATED_2.4.txt | 20 + agc_2-X/trunk/www/agc/manager_send.php | 11 +- agc_2-X/trunk/www/agc/vdc_db_query.php | 28 +- agc_2-X/trunk/www/agc/vicidial.php | 147 +- agc_2-X/trunk/www/agc/webphone/zoiperweb.php | 17 +- .../trunk/www/vicidial/AST_timeonVDADall.php | 35 +- agc_2-X/trunk/www/vicidial/admin.php | 142 +- agc_2-X/trunk/www/vicidial/user_stats.php | 19 +- 21 files changed, 3828 insertions(+), 2207 deletions(-) diff --git a/agc_2-X/trunk/LANG_www/agc_it/conf_exten_check.php b/agc_2-X/trunk/LANG_www/agc_it/conf_exten_check.php index dbc79787..607bddb3 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/conf_exten_check.php +++ b/agc_2-X/trunk/LANG_www/agc_it/conf_exten_check.php @@ -135,12 +135,12 @@ $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); $auth=$row[0]; - if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0)) +if( (strlen($user)<2) or (strlen($pass)<2) or ($auth==0)) { echo "Username/Password non validi: |$user|$pass|\n"; exit; } - else +else { if( (strlen($server_ip)<6) or (!isset($server_ip)) or ( (strlen($session_name)<12) or (!isset($session_name)) ) ) diff --git a/agc_2-X/trunk/LANG_www/agc_it/dbconnect.php b/agc_2-X/trunk/LANG_www/agc_it/dbconnect.php index 89d88689..e02ca392 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/dbconnect.php +++ b/agc_2-X/trunk/LANG_www/agc_it/dbconnect.php @@ -4,46 +4,49 @@ # # database connection settings and some global web settings # -# Copyright (C) 2009 Matt Florell LICENSE: AGPLv2 +# Copyright (C) 2010 Matt Florell LICENSE: AGPLv2 # if ( file_exists("/etc/astguiclient.conf") ) -{ -$DBCagc = file("/etc/astguiclient.conf"); -foreach ($DBCagc as $DBCline) { - $DBCline = preg_replace("/ |>|\n|\r|\t|\#.*|;.*/","",$DBCline); - if (ereg("^PATHlogs", $DBCline)) - {$PATHlogs = $DBCline; $PATHlogs = preg_replace("/.*=/","",$PATHlogs);} - if (ereg("^PATHweb", $DBCline)) - {$WeBServeRRooT = $DBCline; $WeBServeRRooT = preg_replace("/.*=/","",$WeBServeRRooT);} - if (ereg("^VARDB_server", $DBCline)) - {$VARDB_server = $DBCline; $VARDB_server = preg_replace("/.*=/","",$VARDB_server);} - if (ereg("^VARDB_database", $DBCline)) - {$VARDB_database = $DBCline; $VARDB_database = preg_replace("/.*=/","",$VARDB_database);} - if (ereg("^VARDB_user", $DBCline)) - {$VARDB_user = $DBCline; $VARDB_user = preg_replace("/.*=/","",$VARDB_user);} - if (ereg("^VARDB_pass", $DBCline)) - {$VARDB_pass = $DBCline; $VARDB_pass = preg_replace("/.*=/","",$VARDB_pass);} - if (ereg("^VARDB_port", $DBCline)) - {$VARDB_port = $DBCline; $VARDB_port = preg_replace("/.*=/","",$VARDB_port);} + $DBCagc = file("/etc/astguiclient.conf"); + foreach ($DBCagc as $DBCline) + { + $DBCline = preg_replace("/ |>|\n|\r|\t|\#.*|;.*/","",$DBCline); + if (ereg("^PATHlogs", $DBCline)) + {$PATHlogs = $DBCline; $PATHlogs = preg_replace("/.*=/","",$PATHlogs);} + if (ereg("^PATHweb", $DBCline)) + {$WeBServeRRooT = $DBCline; $WeBServeRRooT = preg_replace("/.*=/","",$WeBServeRRooT);} + if (ereg("^VARserver_ip", $DBCline)) + {$WEBserver_ip = $DBCline; $WEBserver_ip = preg_replace("/.*=/","",$WEBserver_ip);} + if (ereg("^VARDB_server", $DBCline)) + {$VARDB_server = $DBCline; $VARDB_server = preg_replace("/.*=/","",$VARDB_server);} + if (ereg("^VARDB_database", $DBCline)) + {$VARDB_database = $DBCline; $VARDB_database = preg_replace("/.*=/","",$VARDB_database);} + if (ereg("^VARDB_user", $DBCline)) + {$VARDB_user = $DBCline; $VARDB_user = preg_replace("/.*=/","",$VARDB_user);} + if (ereg("^VARDB_pass", $DBCline)) + {$VARDB_pass = $DBCline; $VARDB_pass = preg_replace("/.*=/","",$VARDB_pass);} + if (ereg("^VARDB_port", $DBCline)) + {$VARDB_port = $DBCline; $VARDB_port = preg_replace("/.*=/","",$VARDB_port);} + } + } +else + { + #defaults for DB connection + $VARDB_server = 'localhost'; + $VARDB_port = '3306'; + $VARDB_user = 'cron'; + $VARDB_pass = '1234'; + $VARDB_database = '1234'; + $WeBServeRRooT = '/usr/local/apache2/htdocs'; } -} -else -{ -#defaults for DB connection -$VARDB_server = 'localhost'; -$VARDB_user = 'cron'; -$VARDB_pass = '1234'; -$VARDB_database = '1234'; -$WeBServeRRooT = '/usr/local/apache2/htdocs'; -} - -$link=mysql_connect("$VARDB_server", "$VARDB_user", "$VARDB_pass"); -if (!$link) { +$link=mysql_connect("$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass"); +if (!$link) + { die('MySQL connect ERROR: ' . mysql_error()); -} -mysql_select_db("$VARDB_database",$link); + } +mysql_select_db("$VARDB_database"); $local_DEF = 'Local/'; $conf_silent_prefix = '7'; diff --git a/agc_2-X/trunk/LANG_www/agc_it/manager_send.php b/agc_2-X/trunk/LANG_www/agc_it/manager_send.php index fb1579e8..0dee8361 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/manager_send.php +++ b/agc_2-X/trunk/LANG_www/agc_it/manager_send.php @@ -1,7 +1,7 @@ LICENSE: AGPLv2 +# Copyright (C) 2010 Matt Florell LICENSE: AGPLv2 # # This script is designed purely to insert records into the vicidial_manager table to signal Actions to an asterisk server # This script depends on the server_ip being sent and also needs to have a valid user/pass from the vicidial_users table @@ -41,6 +41,7 @@ # - $agent_dialed_number - ('1','') # - $agent_dialed_type - ('MANUAL_OVERRIDE','MANUAL_DIALNOW','MANUAL_PREVIEW',...) # - $nodeletevdac - ('0','1') +# - $alertCID - ('0','1') # # CHANGELOG: # 50401-1002 - First build of script, Hangup function only @@ -94,10 +95,12 @@ # 91112-1110 - Added CALLOUTBOUND value to QM entry lookup # 91205-2103 - Code cleanup # 91213-1208 - Added queue_position to queue_log COMPLETE... records +# 100327-0846 - Fix for list_id override answering machine message +# 100423-2304 - Added alertCID # -$version = '2.2.0-46'; -$build = '91213-1208'; +$version = '2.2.0-48'; +$build = '100423-2304'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=85; $one_mysql_log=0; @@ -185,6 +188,8 @@ if (isset($_GET["agent_dialed_type"])) {$agent_dialed_type=$_GET["agent_diale elseif (isset($_POST["agent_dialed_type"])) {$agent_dialed_type=$_POST["agent_dialed_type"];} if (isset($_GET["nodeletevdac"])) {$nodeletevdac=$_GET["nodeletevdac"];} elseif (isset($_POST["nodeletevdac"])) {$nodeletevdac=$_POST["nodeletevdac"];} +if (isset($_GET["alertCID"])) {$alertCID=$_GET["alertCID"];} + elseif (isset($_POST["alertCID"])) {$alertCID=$_POST["alertCID"];} header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 @@ -390,7 +395,7 @@ if ($ACTION=="OriginateVDRelogin") if ($ACTION=="Originate") { - if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or (strlen($queryCID)<10) ) + if ( (strlen($exten)<1) or (strlen($channel)<1) or (strlen($ext_context)<1) or ( (strlen($queryCID)<10) && ($alertCID < 1) ) ) { echo "ERROR Exten $exten non è valido or queryCID $queryCID non è valido, Originate comando non inserito\n"; } @@ -734,39 +739,6 @@ if ($ACTION=="RedirectVD") $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02024',$user,$server_ip,$session_name,$one_mysql_log);} } - else - { - if (strlen($lead_id) > 1) - { - $list_id=''; - $stmt = "SELECT list_id FROM vicidial_list where lead_id='$lead_id';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02084',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $lio_ct = mysql_num_rows($rslt); - if ($lio_ct > 0) - { - $row=mysql_fetch_row($rslt); - $list_id = $row[0]; - - if (strlen($list_id) > 1) - { - $stmt = "SELECT am_message_exten_override FROM vicidial_lists where list_id='$list_id';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02085',$user,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $lio_ct = mysql_num_rows($rslt); - if ($lio_ct > 0) - { - $row=mysql_fetch_row($rslt); - $am_message_exten_override = $row[0]; - if (strlen($am_message_exten_override) > 0) {$exten = "$am_message_exten_override";} - } - } - } - } - - } $ACTION="Redirect"; } } diff --git a/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php b/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php index 1af0dbdb..63abb219 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php +++ b/agc_2-X/trunk/LANG_www/agc_it/vdc_db_query.php @@ -12,7 +12,7 @@ # - $pass # optional variables: # - $format - ('text','debug') -# - $ACTION - ('regCLOSER','regTERRITORY','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCaLL','manDiaLlogCALL','userLOGout','updateDISPO','updateLEAD','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit','LogiNCamPaigns','alt_phone_change','AlertControl','AGENTSview','CALLSINQUEUEview','CALLSINQUEUEgrab','DiaLableLeaDsCounT','UpdateFields') +# - $ACTION - ('regCLOSER','regTERRITORY','manDiaLnextCALL','manDiaLskip','manDiaLonly','manDiaLlookCaLL','manDiaLlogCALL','userLOGout','updateDISPO','updateLEAD','VDADpause','VDADready','VDADcheckINCOMING','UpdatEFavoritEs','CalLBacKLisT','CalLBacKCounT','PauseCodeSubmit','LogiNCamPaigns','alt_phone_change','AlertControl','AGENTSview','CALLSINQUEUEview','CALLSINQUEUEgrab','DiaLableLeaDsCounT','UpdateFields','CALLLOGview','LEADINFOview') # - $stage - ('start','finish','lookup','new') # - $closer_choice - ('CL_TESTCAMP_L CL_OUT123_L -') # - $conf_exten - ('8600011',...) @@ -87,6 +87,7 @@ # - $agent_territories - ('ABC001','ABC002'...) # - $alt_num_status - ('0','1') # - $DiaL_SecondS - ('0','1','2',...) +# - $date - ('2010-02-19') # # CHANGELOG: # 50629-1044 - First build of script @@ -231,15 +232,26 @@ # 100109-0745 - Added alt_num_status for ALTNUM dialing status # 100109-1336 - Fixed Manual dial live call detection # 100113-1949 - Fixed dispo_choice bug and added dispo_status to dispo URL call -# 100202-2306 - Fixed logging issues related to INBOUND_MAN dial_method -# 100207-1110 - Changed Pause Codes function to allow for multiple pause codes per pause period +# 100122-0757 - Added NOT-LOGGED-IN-AGENTS option for sidebar view and transfer view +# 100202-2305 - Fixed logging issues related to INBOUND_MAN dial_method +# 100207-1104 - Changed Pause Codes function to allow for multiple pause codes per pause period +# 100219-1437 - Added agent_dispo_log file option +# 100220-1041 - Added CALLLOGview and LEADINFOview functions +# 100221-1105 - Added custom CID use compatibility # 100301-1342 - Changed Available agents output for AGENTDIRECT selection +# 100309-0535 - Added queuemetrics_loginout option +# 100311-1559 - Added callcard logging to startcallurl and dispourl functions +# 100331-1217 - Added human-readable hangup codes for manual dial +# 100405-1430 - Added queuemetrics_callstatus option +# 100413-1341 - Fixes for extended alt-dial +# 100420-1006 - Added option for LIVE-only callback count +# 100424-1630 - Added uniqueid display options # -$version = '2.2.0-142'; -$build = '100301-1342'; +$version = '2.4-153'; +$build = '100424-1630'; $mel=1; # Mysql Error Log enabled = 1 -$mysql_log_count=309; +$mysql_log_count=333; $one_mysql_log=0; require("dbconnect.php"); @@ -419,6 +431,8 @@ if (isset($_GET["alt_num_status"])) {$alt_num_status=$_GET["alt_num_status"]; elseif (isset($_POST["alt_num_status"])) {$alt_num_status=$_POST["alt_num_status"];} if (isset($_GET["DiaL_SecondS"])) {$DiaL_SecondS=$_GET["DiaL_SecondS"];} elseif (isset($_POST["DiaL_SecondS"])) {$DiaL_SecondS=$_POST["DiaL_SecondS"];} +if (isset($_GET["date"])) {$date=$_GET["date"];} + elseif (isset($_POST["date"])) {$date=$_POST["date"];} header ("Content-type: text/html; charset=utf-8"); @@ -435,6 +449,61 @@ $MT[0]=''; $agents='@agents'; $US='_'; + +##### Hangup Cause Dictionary ##### +$hangup_cause_dictionary = array( +0 => "Unspecified. No other cause codes applicable.", +1 => "Unallocated (unassigned) number.", +2 => "No route to specified transit network (national use).", +3 => "No route to destination.", +6 => "Channel unacceptable.", +7 => "Call awarded, being delivered in an established channel.", +16 => "Normal call clearing.", +17 => "Utente busy.", +18 => "No user responding.", +19 => "No answer from user (user alerted).", +20 => "Subscriber absent.", +21 => "Call rejected.", +22 => "Number changed.", +23 => "Redirection to new destination.", +25 => "Exchange routing error.", +27 => "Destination out of order.", +28 => "Non valido number format (address incomplete).", +29 => "Facilities rejected.", +30 => "Response to STATO INQUIRY.", +31 => "Normal, unspecified.", +34 => "No circuit/channel available.", +38 => "Network out of order.", +41 => "Temporary failure.", +42 => "Switching equipment congestion.", +43 => "Access information discarded.", +44 => "Requested circuit/channel not available.", +50 => "Requested facility not subscribed.", +52 => "Outgoing calls barred.", +54 => "In entrata calls barred.", +57 => "Bearer capability not authorized.", +58 => "Bearer capability not presently available.", +63 => "Service or option not available, unspecified.", +65 => "Bearer capability not implemented.", +66 => "Channel type not implemented.", +69 => "Requested facility not implemented.", +79 => "Service or option not implemented, unspecified.", +81 => "Non valido call reference value.", +88 => "Incompatible destination.", +95 => "Non valido message, unspecified.", +96 => "Mandatory information element is missing.", +97 => "Message type non-existent or not implemented.", +98 => "Message not compatible with call state or message type non-existent or not implemented.", +99 => "Information element / parameter non-existent or not implemented.", +100 => "Non valido information element contents.", +101 => "Message not compatible with call state.", +102 => "Recovery su timer expiry.", +103 => "Parameter non-existent or not implemented - passed su (national use).", +111 => "Protocol error, unspecified.", +127 => "Interworking, unspecified." +); + + ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### $stmt = "SELECT use_non_latin,timeclock_end_of_day,agentonly_callback_campaign_lock FROM system_settings;"; @@ -458,7 +527,7 @@ if ($non_latin < 1) $pass=ereg_replace("[^-_0-9a-zA-Z]","",$pass); $length_in_sec = ereg_replace("[^0-9]","",$length_in_sec); $phone_code = ereg_replace("[^0-9]","",$phone_code); - $phone_number = ereg_replace("[^0-9]","",$phone_number); + $phone_number = ereg_replace("[^0-9a-zA-Z]","",$phone_number); } else { @@ -1009,7 +1078,8 @@ if ($ACTION == 'manDiaLnextCaLL') else { ##### grab number of calls today in this campaign and increment - $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; + $eac_phone=''; + $stmt="SELECT calls_today,extension FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00015',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -1017,7 +1087,8 @@ if ($ACTION == 'manDiaLnextCaLL') if ($vla_cc_ct > 0) { $row=mysql_fetch_row($rslt); - $calls_today = $row[0]; + $calls_today = $row[0]; + $eac_phone = $row[1]; } else {$calls_today ='0';} @@ -1810,15 +1881,52 @@ if ($ACTION == 'manDiaLnextCaLL') } } if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;} + ### check for custom cid use + $use_custom_cid=0; + $stmt = "SELECT count(*) FROM vicidial_campaigns where use_custom_cid='Y' and campaign_id='$campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00313',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $uccid_ct = mysql_num_rows($rslt); + if ($uccid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $use_custom_cid = $row[0]; + } + if ($use_custom_cid > 0) + { + $temp_CID = preg_replace("/\D/",'',$security); + if (strlen($temp_CID) > 6) + {$CCID = "$temp_CID"; $CCID_on++;} + } if (eregi("x",$dial_prefix)) {$Local_out_prefix = '';} $PADlead_id = sprintf("%09s", $lead_id); while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} + ### check for extension append in campaign + $use_eac=0; + $stmt = "SELECT count(*) FROM vicidial_campaigns where extension_appended_cidname='Y' and campaign_id='$campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00322',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $eacid_ct = mysql_num_rows($rslt); + if ($eacid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $use_eac = $row[0]; + } + # Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; - if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";} - else {$CIDstring = "$MqueryCID";} + $EAC=''; + if ($use_eac > 0) + { + $eac_extension = preg_replace("/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\//",'',$eac_phone); + $EAC=" $eac_extension"; + } + if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} + else {$CIDstring = "$MqueryCID$EAC";} ### whether to omit phone_code or not if (eregi('Y',$omit_phone_code)) @@ -1859,28 +1967,49 @@ if ($ACTION == 'manDiaLnextCaLL') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00036',$user,$server_ip,$session_name,$one_mysql_log);} - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') - { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00301',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) - { - $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # #### update vicidial_agent_log if not MANUAL dial_method + # if ($dial_method != 'MANUAL') + # { + # $pause_sec=0; + # $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; + # if ($DB) {echo "$stmt\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} + # $VDpr_ct = mysql_num_rows($rslt); + # if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + # { + # $row=mysql_fetch_row($rslt); + # $agent_log_id = $row[5]; + # $pause_sec = (($StarTtime - $row[0]) + $row[1]); + # + # $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + # if ($format=='debug') {echo "\n";} + # $rslt=mysql_query($stmt, $link); + # if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} + # } + # } - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00302',$user,$server_ip,$session_name,$one_mysql_log);} - } + + $val_pause_epoch=0; + $val_pause_sec=0; + $stmt = "SELECT pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00323',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) + { + $row=mysql_fetch_row($rslt); + $val_pause_epoch = $row[0]; + $val_pause_sec = ($StarTtime - $val_pause_epoch); } + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00324',$user,$server_ip,$session_name,$one_mysql_log);} + + if ($agent_dialed_number > 0) { $stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,callerid,group_alias_id) values('$user','$NOW_TIME','$agent_dialed_type','$server_ip','$phone_number','$Ndialstring','$lead_id','$CCID','$RAWaccount')"; @@ -2174,7 +2303,7 @@ if ($ACTION == 'manDiaLonly') else { ##### grab number of calls today in this campaign and increment - $stmt="SELECT calls_today FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; + $stmt="SELECT calls_today,extension FROM vicidial_live_agents WHERE user='$user' and campaign_id='$campaign';"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00043',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -2182,12 +2311,26 @@ if ($ACTION == 'manDiaLonly') if ($vla_cc_ct > 0) { $row=mysql_fetch_row($rslt); - $calls_today =$row[0]; + $calls_today = $row[0]; + $eac_phone = $row[1]; } else {$calls_today ='0';} $calls_today++; + ### check for extension append in campaign + $use_eac=0; + $stmt = "SELECT count(*) FROM vicidial_campaigns where extension_appended_cidname='Y' and campaign_id='$campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00325',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $eacid_ct = mysql_num_rows($rslt); + if ($eacid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $use_eac = $row[0]; + } + ### prepare variables to place manual call from VICIDiaL $CCID_on=0; $CCID=''; $local_DEF = 'Local/'; @@ -2231,14 +2374,38 @@ if ($ACTION == 'manDiaLonly') } } if (strlen($campaign_cid_override) > 6) {$CCID = "$campaign_cid_override"; $CCID_on++;} + ### check for custom cid use + $use_custom_cid=0; + $stmt = "SELECT count(*) FROM vicidial_campaigns where use_custom_cid='Y' and campaign_id='$campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00314',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $uccid_ct = mysql_num_rows($rslt); + if ($uccid_ct > 0) + { + $row=mysql_fetch_row($rslt); + $use_custom_cid = $row[0]; + } + if ($use_custom_cid > 0) + { + $temp_CID = preg_replace("/\D/",'',$security); + if (strlen($temp_CID) > 6) + {$CCID = "$temp_CID"; $CCID_on++;} + } $PADlead_id = sprintf("%09s", $lead_id); while (strlen($PADlead_id) > 9) {$PADlead_id = substr("$PADlead_id", 0, -1);} # Create unique calleridname to track the call: MmmddhhmmssLLLLLLLLL $MqueryCID = "M$CIDdate$PADlead_id"; - if ($CCID_on) {$CIDstring = "\"$MqueryCID\" <$CCID>";} - else {$CIDstring = "$MqueryCID";} + $EAC=''; + if ($use_eac > 0) + { + $eac_extension = preg_replace("/SIP\/|IAX2\/|Zap\/|DAHDI\/|Local\//",'',$eac_phone); + $EAC=" $eac_extension"; + } + if ($CCID_on) {$CIDstring = "\"$MqueryCID$EAC\" <$CCID>";} + else {$CIDstring = "$MqueryCID$EAC";} if ( ($usegroupalias > 0) and (strlen($account)>1) ) { @@ -2288,27 +2455,91 @@ if ($ACTION == 'manDiaLonly') echo "$MqueryCID\n"; - #### update vicidial_agent_log if not MANUAL dial_method - if ($dial_method != 'MANUAL') +# #### update vicidial_agent_log if not MANUAL dial_method +# if ($dial_method != 'MANUAL') +# { +# $pause_sec=0; +# $stmt = "SELECT pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; +# if ($DB) {echo "$stmt\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} +# $VDpr_ct = mysql_num_rows($rslt); +# if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) +# { +# $row=mysql_fetch_row($rslt); +# $agent_log_id = $row[5]; +# $pause_sec = (($StarTtime - $row[0]) + $row[1]); +# +# $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; +# if ($format=='debug') {echo "\n";} +# $rslt=mysql_query($stmt, $link); +# if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} +# } +# } + + $val_pause_epoch=0; + $val_pause_sec=0; + $val_dispo_epoch=0; + $val_dispo_sec=0; + $val_wait_epoch=0; + $val_wait_sec=0; + $stmt = "SELECT dispo_epoch,wait_epoch,pause_epoch FROM vicidial_agent_log where agent_log_id='$agent_log_id';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00326',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vald_ct = mysql_num_rows($rslt); + if ($vald_ct > 0) { - $pause_sec=0; - $stmt = "select pause_epoch,pause_sec,wait_epoch,talk_epoch,dispo_epoch,agent_log_id from vicidial_agent_log where agent_log_id >= '$agent_log_id' and user='$user' order by agent_log_id desc limit 1;"; - if ($DB) {echo "$stmt\n";} + $row=mysql_fetch_row($rslt); + $val_dispo_epoch = $row[0]; + $val_wait_epoch = $row[1]; + $val_pause_epoch = $row[2]; + $val_dispo_sec = ($StarTtime - $val_dispo_epoch); + $val_wait_sec = ($StarTtime - $val_wait_epoch); + $val_pause_sec = ($StarTtime - $val_pause_epoch); + } + if ($val_dispo_epoch > 1000) + { + $stmt="UPDATE vicidial_agent_log set status='ALTNUM',dispo_sec='$val_dispo_sec' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00303',$user,$server_ip,$session_name,$one_mysql_log);} - $VDpr_ct = mysql_num_rows($rslt); - if ( ($VDpr_ct > 0) and (strlen($row[3]<5)) and (strlen($row[4]<5)) ) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00327',$user,$server_ip,$session_name,$one_mysql_log);} + + $user_group=''; + $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00328',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $ug_record_ct = mysql_num_rows($rslt); + if ($ug_record_ct > 0) { $row=mysql_fetch_row($rslt); - $agent_log_id = $row[5]; - $pause_sec = (($StarTtime - $row[0]) + $row[1]); - - $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00304',$user,$server_ip,$session_name,$one_mysql_log);} + $user_group = trim("$row[0]"); } + + $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','ANDIAL');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00329',$user,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + $agent_log_id = mysql_insert_id($link); + + $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00330',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VLAaffected_rows_update = mysql_affected_rows($link); } + else + { + $stmt="UPDATE vicidial_agent_log set pause_sec='$val_pause_sec',wait_epoch='$StarTtime' where agent_log_id='$agent_log_id';"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00331',$user,$server_ip,$session_name,$one_mysql_log);} + } + + echo "$agent_log_id\n"; + if ($agent_dialed_number > 0) { @@ -2326,8 +2557,7 @@ if ($ACTION == 'manDiaLonly') if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00048',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $qm_conf_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $qm_conf_ct) + if ($qm_conf_ct > 0) { $row=mysql_fetch_row($rslt); $enable_queuemetrics_logging = $row[0]; @@ -2336,7 +2566,6 @@ if ($ACTION == 'manDiaLonly') $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; - $i++; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### @@ -2433,9 +2662,10 @@ if ($ACTION == 'manDiaLlookCaLL') $dialstatus =$row[0]; $hangup_cause =$row[1]; - $channel = $dialstatus . "-" . $hangup_cause; + $channel = $dialstatus; + $hangup_cause_msg = "Cause: " . $hangup_cause . " - " . hangup_cause_description($hangup_cause); - $call_output = "$uniqueid\n$channel\nERROR"; + $call_output = "$uniqueid\n$channel\nERROR\n" . $hangup_cause_msg; $call_good++; ### Delete call record @@ -2465,7 +2695,7 @@ if ($ACTION == 'manDiaLlookCaLL') if ( ($now_dead_epoch > 1000) and ($now_dead_epoch < $StarTtime) ) {$dead_epochSQL = ",dead_epoch='$StarTtime'";} } - $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',wait_epoch='$StarTtime',talk_epoch='$StarTtime',lead_id='$lead_id' $dead_epochSQL where agent_log_id='$agent_log_id';"; + $stmt="UPDATE vicidial_agent_log set wait_sec='$wait_sec',talk_epoch='$StarTtime',lead_id='$lead_id' $dead_epochSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00054',$user,$server_ip,$session_name,$one_mysql_log);} @@ -2635,13 +2865,13 @@ if ($stage == "end") $four_hours_ago = date("Y-m-d H:i:s", mktime(date("H")-4,date("i"),date("s"),date("m"),date("d"),date("Y"))); ##### look for the start epoch in the vicidial_closer_log table - $stmt="SELECT start_epoch,term_reason,closecallid,campaign_id FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;"; + $stmt="SELECT start_epoch,term_reason,closecallid,campaign_id,status FROM vicidial_closer_log where phone_number='$phone_number' and lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by closecallid desc limit 1;"; $VDIDselect = "VDCL_LID $lead_id $phone_number $user $four_hours_ago"; } else { ##### look for the start epoch in the vicidial_log table - $stmt="SELECT start_epoch,term_reason,uniqueid,campaign_id FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;"; + $stmt="SELECT start_epoch,term_reason,uniqueid,campaign_id,status FROM vicidial_log where uniqueid='$uniqueid' and lead_id='$lead_id' order by call_date desc limit 1;"; $VDIDselect = "VDL_UIDLID $uniqueid $lead_id"; } $rslt=mysql_query($stmt, $link); @@ -2655,6 +2885,7 @@ if ($stage == "end") $VDterm_reason = $row[1]; $VDvicidial_id = $row[2]; $VDcampaign_id = $row[3]; + $VDstatus = $row[4]; $length_in_sec = ($StarTtime - $start_epoch); } else @@ -2696,7 +2927,9 @@ if ($stage == "end") if ($VLA_inOUT == 'INBOUND') { - $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec', status='$status_dispo' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $vcl_statusSQL=''; + if ($VDstatus == 'INCALL') {$vcl_statusSQL = ",status='$status_dispo'";} + $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' $vcl_statusSQL where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);} @@ -2704,6 +2937,10 @@ if ($stage == "end") if ($affected_rows > 0) { echo "$uniqueid\n$channel\n"; + + # $fp = fopen ("./vicidial_debug.txt", "a"); + # fwrite ($fp, "$NOW_TIME|INBND_LOG_4|$VDstatus|$uniqueid|$lead_id|$user|$inOUT|$length_in_sec|$VDterm_reason|$VDvicidial_id|$start_epoch|$stmt|\n"); + # fclose($fp); } else { @@ -3322,7 +3559,7 @@ if ($stage == "end") if (strlen($SQLterm) > 0) { ##### update the duration and end time in the vicidial_log table - $stmt="UPDATE vicidial_closer_log set $SQLterm, status='$status_dispo' where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3584,7 +3821,7 @@ if ($stage == "end") } } } - $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; + $stmt="UPDATE vicidial_agent_log set talk_sec='$talk_sec',dispo_epoch='$StarTtime',uniqueid='$uniqueid' $talk_epochSQL $dead_secSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00102',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3792,6 +4029,19 @@ if ($ACTION == 'VDADcheckINCOMING') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00110',$user,$server_ip,$session_name,$one_mysql_log);} + ### gather custom_call_id from vicidial_log_extended table + $custom_call_id=''; + $stmt="SELECT custom_call_id FROM vicidial_log_extended where uniqueid='$uniqueid';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00333',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vle_record_ct = mysql_num_rows($rslt); + if ($vle_record_ct > 0) + { + $row=mysql_fetch_row($rslt); + $custom_call_id = $row[0]; + } + ### update the log status to INCALL $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; @@ -3805,7 +4055,6 @@ if ($ACTION == 'VDADcheckINCOMING') $user_group = trim("$row[0]"); } - $stmt = "SELECT campaign_id,phone_number,alt_dial,call_type from vicidial_auto_calls where callerid = '$callerid' order by call_time desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); @@ -3830,7 +4079,7 @@ if ($ACTION == 'VDADcheckINCOMING') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00248',$user,$server_ip,$session_name,$one_mysql_log);} $VDAP_cid_ct = mysql_num_rows($rslt); - if ($VDACP_cid_ct > 0) + if ($VDAP_cid_ct > 0) { $row=mysql_fetch_row($rslt); $Xalt_phone_count =$row[0]; @@ -3840,7 +4089,7 @@ if ($ACTION == 'VDADcheckINCOMING') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00249',$user,$server_ip,$session_name,$one_mysql_log);} $VDAPct_cid_ct = mysql_num_rows($rslt); - if ($VDACPct_cid_ct > 0) + if ($VDAPct_cid_ct > 0) { $row=mysql_fetch_row($rslt); $COUNTalt_phone_count =$row[0]; @@ -4019,7 +4268,7 @@ if ($ACTION == 'VDADcheckINCOMING') $script_recording_delay = $row[0]; } - $stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_inbound_groups where group_id='$VDADchannel_group';"; + $stmt = "select group_name,group_color,web_form_address,fronter_display,ingroup_script,get_call_launch,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_xfer_group,ingroup_recording_override,ingroup_rec_filename,default_group_alias,web_form_address_two,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,uniqueid_status_display from vicidial_inbound_groups where group_id='$VDADchannel_group';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00119',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4050,6 +4299,7 @@ if ($ACTION == 'VDADcheckINCOMING') $VDCL_xferconf_c_number = $row[20]; $VDCL_xferconf_d_number = $row[21]; $VDCL_xferconf_e_number = $row[22]; + $VDCL_uniqueid_status_display = $row[23]; $stmt = "select campaign_script,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,default_group_alias,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number from vicidial_campaigns where campaign_id='$campaign';"; if ($DB) {echo "$stmt\n";} @@ -4229,8 +4479,8 @@ if ($ACTION == 'VDADcheckINCOMING') } ### if web form is set then send su to vicidial.php for override of WEB_FORM address - if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|\n";} - else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|\n";} + if ( (strlen($VDCL_group_web)>5) or (strlen($VDCL_group_name)>0) ) {echo "$VDCL_group_web|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|\n";} + else {echo "X|$VDCL_group_name|$VDCL_group_color|$VDCL_fronter_display|$VDADchannel_group|$VDCL_ingroup_script|$VDCL_get_call_launch|$VDCL_xferconf_a_dtmf|$VDCL_xferconf_a_number|$VDCL_xferconf_b_dtmf|$VDCL_xferconf_b_number|$VDCL_default_xfer_group|$VDCL_ingroup_recording_override|$VDCL_ingroup_rec_filename|$VDCL_default_group_alias|$VDCL_caller_id_number|$VDCL_group_web_vars|$VDCL_group_web_two|$VDCL_timer_action|$VDCL_timer_action_message|$VDCL_timer_action_seconds|$VDCL_xferconf_c_number|$VDCL_xferconf_d_number|$VDCL_xferconf_e_number|$VDCL_uniqueid_status_display|$custom_call_id|\n";} $stmt = "SELECT full_name from vicidial_users where user='$tsr';"; if ($DB) {echo "$stmt\n";} @@ -4457,6 +4707,7 @@ if ($ACTION == 'VDADcheckINCOMING') if ($DB > 0) {echo "$SCUfile[0]
\n";} ##### BEGIN special filtering and response for Vtiger account balance function ##### + # http://vtiger/vicidial/api.php?mode=callxfer&contactwsid=--A--vendor_lead_code--B--&minuteswarning=3 $stmt = "SELECT enable_vtiger_integration FROM system_settings;"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00294',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4466,27 +4717,57 @@ if ($ACTION == 'VDADcheckINCOMING') $row=mysql_fetch_row($rslt); $enable_vtiger_integration = $row[0]; } - if ( ($enable_vtiger_integration > 0) and (ereg('callxfer',$VDCL_start_call_url)) and (ereg('contactwsid',$VDCL_start_call_url)) ) + if ( ( ($enable_vtiger_integration > 0) and (ereg('callxfer',$VDCL_start_call_url)) and (ereg('contactwsid',$VDCL_start_call_url)) ) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { $SCUoutput=''; foreach ($SCUfile as $SCUline) {$SCUoutput .= "$SCUline";} # {"result":true,"durationLimit":3071} - if (strlen($SCUoutput) > 4) + if ( (strlen($SCUoutput) > 4) or (preg_match("/minuteswarning/",$VDCL_start_call_url)) ) { - $SCUresponse = explode('durationLimit',$SCUoutput); - $durationLimit = preg_replace('/\D/','',$SCUresponse[1]); - $durationLimitSEC = ( ( ($durationLimit + 0) - 3) * 60); # minutes - 3 for 3-minute-warning + $minuteswarning=3; # default to 3 + if (preg_match("/minuteswarning/",$VDCL_start_call_url)) + { + $minuteswarningARY = explode('minuteswarning=',$VDCL_start_call_url); + $minuteswarning = preg_replace('/&.*/','',$minuteswarningARY[1]); + } + ### add this to the Start Call URL for callcard calls to be logged "&minuteswarning=1&callcard=1" + if (preg_match("/callcard=/",$VDCL_start_call_url)) + { + $stmt="SELECT balance_minutes_start FROM callcard_log where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00315',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $bms_ct = mysql_num_rows($rslt); + if ($bms_ct > 0) + { + $row=mysql_fetch_row($rslt); + $durationLimit = $row[0]; + + $stmt="UPDATE callcard_log set agent_time='$NOW_TIME',agent='$user' where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00316',$user,$server_ip,$session_name,$one_mysql_log);} + $ccl_update = mysql_affected_rows($link); + } + } + else + { + $SCUresponse = explode('durationLimit',$SCUoutput); + $durationLimit = preg_replace('/\D/','',$SCUresponse[1]); + } + if (strlen($durationLimit) < 1) {$durationLimit = 0;} + $durationLimitSEC = ( ( ($durationLimit + 0) - $minuteswarning) * 60); # minutes - 3 for 3-minute-warning if ($durationLimitSEC < 5) {$durationLimitSEC = 5;} - $stmt="UPDATE vicidial_live_agents set external_timer_action='D1_DIAL',external_timer_action_message='3 minute warning for customer',external_timer_action_seconds='$durationLimitSEC' where user='$user';"; + $stmt="UPDATE vicidial_live_agents set external_timer_action='D1_DIAL',external_timer_action_message='$minuteswarning minute warning for customer',external_timer_action_seconds='$durationLimitSEC' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00295',$user,$server_ip,$session_name,$one_mysql_log);} $vla_update_timer = mysql_affected_rows($link); $fp = fopen ("./call_url_log.txt", "a"); - fwrite ($fp, "$VDCL_start_call_url\n$SCUoutput\n$durationLimit|$durationLimitSEC|$vla_update_timer\n"); + fwrite ($fp, "$VDCL_start_call_url\n$SCUoutput\n$durationLimit|$durationLimitSEC|$vla_update_timer|$minuteswarning|$uniqueid|\n"); fclose($fp); } } @@ -4630,7 +4911,7 @@ if ($ACTION == 'userLOGout') { ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages FROM system_settings;"; + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,allow_sipsak_messages,queuemetrics_loginout FROM system_settings;"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00138',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -4645,6 +4926,7 @@ if ($ACTION == 'userLOGout') $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; $allow_sipsak_messages = $row[6]; + $queuemetrics_loginout = $row[7]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### @@ -4656,6 +4938,10 @@ if ($ACTION == 'userLOGout') if ($enable_queuemetrics_logging > 0) { + $QM_LOGOFF = 'AGENTLOGOFF'; + if ($queuemetrics_loginout=='CALLBACK') + {$QM_LOGOFF = 'AGENTCALLBACKLOGOFF';} + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysql_select_db("$queuemetrics_dbname", $linkB); @@ -4665,7 +4951,7 @@ if ($ACTION == 'userLOGout') # $rslt=mysql_query($stmt, $linkB); # $affected_rows = mysql_affected_rows($linkB); - $stmt = "SELECT time_id FROM queue_log where agent='Agent/$user' and verb='AGENTLOGIN' order by time_id desc limit 1;"; + $stmt = "SELECT time_id,data1 FROM queue_log where agent='Agent/$user' and verb IN('AGENTLOGIN','AGENTCALLBACKLOGIN') order by time_id desc limit 1;"; $rslt=mysql_query($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00139',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -4676,13 +4962,14 @@ if ($ACTION == 'userLOGout') { $row=mysql_fetch_row($rslt); $logintime = $row[0]; + $loginphone = $row[1]; $i++; } $time_logged_in = ($StarTtime - $logintime); if ($time_logged_in > 1000000) {$time_logged_in=1;} - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='AGENTLOGOFF',data1='$user$agents',data2='$time_logged_in',serverid='$queuemetrics_log_id';"; + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtime',call_id='NONE',queue='NONE',agent='Agent/$user',verb='$QM_LOGOFF',data1='$loginphone',data2='$time_logged_in',serverid='$queuemetrics_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $linkB); if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'00140',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4713,7 +5000,7 @@ if ($ACTION == 'updateDISPO') } else { - $stmt = "SELECT dispo_call_url from vicidial_campaigns where campaign_id='$campaign';"; + $stmt = "SELECT dispo_call_url,queuemetrics_callstatus_override from vicidial_campaigns vc,vicidial_live_agents vla where vla.campaign_id=vc.campaign_id and vla.user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00284',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4721,7 +5008,8 @@ if ($ACTION == 'updateDISPO') if ($VC_dcu_ct > 0) { $row=mysql_fetch_row($rslt); - $dispo_call_url =$row[0]; + $dispo_call_url = $row[0]; + $queuemetrics_callstatus_override = $row[1]; } ### reset the API fields in vicidial_live_agents record @@ -4752,6 +5040,10 @@ if ($ACTION == 'updateDISPO') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00142',$user,$server_ip,$session_name,$one_mysql_log);} + # $fp = fopen ("./vicidial_debug.txt", "a"); + # fwrite ($fp, "$NOW_TIME|DISPO_CALL |$MDnextCID|$stage|$campaign|$lead_id|$dispo_choice|$user|$uniqueid|$auto_dial_level|$agent_log_id|\n"); + # fclose($fp); + $stmt = "SELECT count(*) from vicidial_inbound_groups where group_id='$stage';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); @@ -4763,6 +5055,16 @@ if ($ACTION == 'updateDISPO') if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00144',$user,$server_ip,$session_name,$one_mysql_log);} + $VCLaffected_rows = mysql_affected_rows($link); + + # $fp = fopen ("./vicidial_debug.txt", "a"); + # fwrite ($fp, "$NOW_TIME|DISPO_CALL2|$VCLaffected_rows|$stmt|\n"); + # fclose($fp); + + $stmt = "UPDATE vicidial_live_inbound_agents set last_call_finish=NOW() where group_id='$stage' and user='$user' limit 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00322',$user,$server_ip,$session_name,$one_mysql_log);} $stmt = "SELECT dispo_call_url from vicidial_inbound_groups where group_id='$stage';"; if ($format=='debug') {echo "\n";} @@ -4836,7 +5138,7 @@ if ($ACTION == 'updateDISPO') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00250',$user,$server_ip,$session_name,$one_mysql_log);} $VDAP_cid_ct = mysql_num_rows($rslt); - if ($VDACP_cid_ct > 0) + if ($VDAP_cid_ct > 0) { $row=mysql_fetch_row($rslt); $Xalt_phone_count =$row[0]; @@ -4846,7 +5148,7 @@ if ($ACTION == 'updateDISPO') $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00251',$user,$server_ip,$session_name,$one_mysql_log);} $VDAPct_cid_ct = mysql_num_rows($rslt); - if ($VDACPct_cid_ct > 0) + if ($VDAPct_cid_ct > 0) { $row=mysql_fetch_row($rslt); $COUNTalt_phone_count =$row[0]; @@ -4996,7 +5298,7 @@ if ($ACTION == 'updateDISPO') } } } - $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; + $stmt="UPDATE vicidial_agent_log set dispo_sec='$dispo_sec',status='$dispo_choice',uniqueid='$uniqueid' $dispo_epochSQL $lead_id_commentsSQL where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00151',$user,$server_ip,$session_name,$one_mysql_log);} @@ -5543,7 +5845,7 @@ if ($ACTION == 'updateDISPO') ############################################# ##### START QUEUEMETRICS LOGGING LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id FROM system_settings;"; + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_callstatus FROM system_settings;"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00159',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -5557,10 +5859,11 @@ if ($ACTION == 'updateDISPO') $queuemetrics_login = $row[3]; $queuemetrics_pass = $row[4]; $queuemetrics_log_id = $row[5]; + $queuemetrics_callstatus = $row[6]; } ##### END QUEUEMETRICS LOGGING LOOKUP ##### ########################################### - if ($enable_queuemetrics_logging > 0) + if ( ($enable_queuemetrics_logging > 0) and ( ( ($queuemetrics_callstatus > 0) or ($queuemetrics_callstatus_override=='YES') ) and ($queuemetrics_callstatus_override!='NO') ) ) { $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); mysql_select_db("$queuemetrics_dbname", $linkB); @@ -5576,8 +5879,10 @@ if ($ACTION == 'updateDISPO') mysql_close($linkB); } - - ### Issue Dispo Call URL if defined + + ############################################ + ### BEGIN Issue Dispo Call URL if defined + ############################################ if (strlen($dispo_call_url) > 7) { $talk_time=0; @@ -5787,7 +6092,91 @@ if ($ACTION == 'updateDISPO') fwrite ($fp, "$dispo_call_url\n$SCUoutput\n"); fclose($fp); } + + ### add this to the Dispo URL for callcard calls to be logged "&callcard=--A--talk_time_min--B--" + if (preg_match("/callcard/",$dispo_call_url)) + { + $stmt="SELECT balance_minutes_start,card_id FROM callcard_log where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00317',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $bms_ct = mysql_num_rows($rslt); + $fp = fopen ("./call_url_log.txt", "a"); + fwrite ($fp, "$dispo_call_url\n$stmt|$bms_ct\n"); + fclose($fp); + + if ($bms_ct > 0) + { + $row=mysql_fetch_row($rslt); + $balance_minutes_start = $row[0]; + $card_id = $row[1]; + + $current_minutes = ($balance_minutes_start - $talk_time_min); + + $stmt="UPDATE callcard_log set agent_talk_sec='$talk_time',agent_talk_min='$talk_time_min',dispo_time='$NOW_TIME',agent_dispo='$dispo' where uniqueid='$uniqueid' order by call_time desc LIMIT 1;"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00318',$user,$server_ip,$session_name,$one_mysql_log);} + $ccl_update = mysql_affected_rows($link); + + $stmt="UPDATE callcard_accounts set balance_minutes='$current_minutes' where card_id='$card_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00319',$user,$server_ip,$session_name,$one_mysql_log);} + $cca_update = mysql_affected_rows($link); + + $stmt="UPDATE callcard_accounts_details set balance_minutes='$current_minutes' where card_id='$card_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00320',$user,$server_ip,$session_name,$one_mysql_log);} + $ccad_update = mysql_affected_rows($link); + } + } } + ############################################ + ### END Issue Dispo Call URL if defined + ############################################ + + + ##### check if system is set to generate logfile for dispos + $stmt="SELECT enable_agc_dispo_log FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00311',$user,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $enable_agc_dispo_log_ct = mysql_num_rows($rslt); + if ($enable_agc_dispo_log_ct > 0) + { + $row=mysql_fetch_row($rslt); + $enable_agc_dispo_log =$row[0]; + } + + if ( ($WeBRooTWritablE > 0) and ($enable_agc_dispo_log > 0) ) + { + $talk_time = 0; + $stmt = "select talk_sec,dead_sec from vicidial_agent_log where lead_id='$lead_id' and agent_log_id='$CALL_agent_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00312',$user,$server_ip,$session_name,$one_mysql_log);} + $VAL_talk_ct = mysql_num_rows($rslt); + if ($VAL_talk_ct > 0) + { + $row=mysql_fetch_row($rslt); + $talk_sec = $row[0]; + $dead_sec = $row[1]; + $talk_time = ($talk_sec - $dead_sec); + if ($talk_time < 1) + { + $talk_time = 0; + } + } + + # DATETIME|campaign|lead_id|phone_number|user|type|Call_ID||province|talk_sec| + # 2010-02-19 11:11:11|TESTCAMP|65432|3125551212|1234|D|Y09876543210987654||note|123| + $fp = fopen ("./xfer_log.txt", "a"); + fwrite ($fp, "$NOW_TIME|$campaign|$lead_id|$phone_number|$user|D|$MDnextCID||$province|$talk_sec|\n"); + fclose($fp); + } + echo 'Lead ' . $lead_id . ' è cambiato ' . $dispo_choice . " Stato\nNext agent_log_id:\n" . $agent_log_id . "\n"; } @@ -6144,7 +6533,7 @@ if ($ACTION == 'PauseCodeSubmit') ### if this is the first pause code entry in a pause session, simply update and log to queue_log if ($stage < 1) { - $stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id='$agent_log_id';"; + $stmt="UPDATE vicidial_agent_log set sub_status=\"$status\" where agent_log_id >= '$agent_log_id' and user='$user' and ( (sub_status is NULL) or (sub_status='') )order by agent_log_id limit 2;"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00175',$user,$server_ip,$session_name,$one_mysql_log);} @@ -6157,7 +6546,7 @@ if ($ACTION == 'PauseCodeSubmit') $stmt = "select pause_epoch from vicidial_agent_log where agent_log_id='$agent_log_id';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00305',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00306',$user,$server_ip,$session_name,$one_mysql_log);} $VDpr_ct = mysql_num_rows($rslt); if ($VDpr_ct > 0) { @@ -6167,12 +6556,12 @@ if ($ACTION == 'PauseCodeSubmit') $stmt="UPDATE vicidial_agent_log set pause_sec='$pause_sec' where agent_log_id='$agent_log_id';"; if ($format=='debug') {echo "\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00306',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00307',$user,$server_ip,$session_name,$one_mysql_log);} $user_group=''; $stmt="SELECT user_group FROM vicidial_users where user='$user' LIMIT 1;"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00309',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00308',$user,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} $ug_record_ct = mysql_num_rows($rslt); if ($ug_record_ct > 0) @@ -6184,14 +6573,14 @@ if ($ACTION == 'PauseCodeSubmit') $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$user','$server_ip','$NOW_TIME','$campaign','$StarTtime','0','$StarTtime','$user_group','$status');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00307',$user,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00309',$user,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysql_affected_rows($link); $agent_log_id = mysql_insert_id($link); $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id',last_state_change='$NOW_TIME' where user='$user';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00308',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00310',$VD_login,$server_ip,$session_name,$one_mysql_log);} $VLAaffected_rows_update = mysql_affected_rows($link); } @@ -6289,6 +6678,8 @@ if ($ACTION == 'AGENTSview') echo ""; ### Gather agents data and statuses + $agentviewlistSQL=''; + $j=0; $stmt="SELECT vla.user,vla.status,vu.full_name,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish) from vicidial_live_agents vla,vicidial_users vu where vla.user=vu.user $AGENTviewSQL order by vu.full_name;"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00227',$VD_login,$server_ip,$session_name,$one_mysql_log);} @@ -6302,6 +6693,7 @@ if ($ACTION == 'AGENTSview') $full_name = $row[2]; $call_start = $row[3]; $call_finish = $row[4]; + $agentviewlistSQL .= "'$user',"; if ( ($status=='READY') or ($status=='CLOSER') ) { @@ -6337,10 +6729,12 @@ if ($ACTION == 'AGENTSview') if ($comments=='AgentXferViewSelect') { - echo ""; - if ($agent_status_view_time > 0) - {echo "";} - echo ""; + $AXVSuserORDINE[$j] = "$full_name$US$j"; + $AXVSuser[$j] = $user; + $AXVSfull_name[$j] = $full_name; + $AXVScall_time[$j] = $call_time; + $AXVSstatuscolor[$j] = $statuscolor; + $j++; } else { @@ -6353,8 +6747,89 @@ if ($ACTION == 'AGENTSview') } $loop_count++; } + $agentviewlistSQL = eregi_replace(".$","",$agentviewlistSQL); + if (strlen($agentviewlistSQL)<3) + {$agentviewlistSQL = "''";} + + if (ereg("NOT-LOGGED-IN-AGENTS",$agent_status_viewable_groups)) + { + $stmt="SELECT user,full_name from vicidial_users where user NOT IN($agentviewlistSQL) order by full_name;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00301',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($rslt) {$agents_count = mysql_num_rows($rslt);} + $loop_count=0; + while ($agents_count > $loop_count) + { + $row=mysql_fetch_row($rslt); + $user = $row[0]; + $full_name = $row[1]; + + if ($comments=='AgentXferViewSelect') + { + $AXVSuserORDINE[$j] = "$full_name$US$j"; + $AXVSuser[$j] = $user; + $AXVSfull_name[$j] = $full_name; + $AXVScall_time[$j] = '0:00'; + $AXVSstatuscolor[$j] = 'white'; + $j++; + } + else + { + echo ""; + if ($agent_status_view_time > 0) + {echo "";} + echo ""; + } + $loop_count++; + } + } + + ### BEGIN Display the agent transfer select view ### + $k=0; + if ($comments=='AgentXferViewSelect') + { + echo "
  $row[0] - $row[2]   $call_time  
  "; + echo "$user - $full_name"; + echo "   0:00  
"; + echo "
"; + + $AXVSrecords=100; + $AXVScolumns=1; + $AXVSfontsize='12px'; + if ($j > 30) {$AXVScolumns++;} + if ($j > 60) {$AXVScolumns++; $AXVSfontsize='11px';} + if ($j > 90) {$AXVScolumns++; $AXVSfontsize='10px';} + if ($j > 120) {$AXVScolumns++; $AXVSfontsize='9px';} + $AXVSrecords = ($j / $AXVScolumns); + $AXVSrecords = round($AXVSrecords, 0); + $m=0; + + sort($AXVSuserORDINE); + while ($j > $k) + { + $order_split = explode("_",$AXVSuserORDINE[$k]); + $i = $order_split[1]; + + echo ""; + if ($agent_status_view_time > 0) + {echo "";} + echo ""; + + $k++; + $m++; + if ($m >= $AXVSrecords) + { + echo "
  $AXVSuser[$i] - $AXVSfull_name[$i]   $AXVScall_time[$i]  
   "; + $m=0; + } + } + echo "
"; + } + echo "

\n"; echo "    -READY      -INCALL      -PAUSED  \n"; + if (ereg("NOT-LOGGED-IN-AGENTS",$agent_status_viewable_groups)) + {echo "    -LOGGED-OUT  \n";} echo "\n"; } @@ -6552,6 +7027,201 @@ if ($ACTION == 'CALLSINQUEUEview') } +################################################################################ +### CALLLOGview - display one day calls for an agent +################################################################################ +if ($ACTION == 'CALLLOGview') + { + if (strlen($date) < 10) + {$date = $NOW_DATE;} + if (strlen($stage) < 3) + {$stage = '670';} + + $date_array = explode("-",$date); + $day_next = mktime(7, 0, 0, $date_array[1], ($date_array[2] + 1), $date_array[0]); + $next_day_date = date("Y-m-d",$day_next); + $day_old = mktime(7, 0, 0, $date_array[1], ($date_array[2] - 1), $date_array[0]); + $past_day_date = date("Y-m-d",$day_old); + $week_old = mktime(7, 0, 0, $date_array[1], ($date_array[2] - 7), $date_array[0]); + $past_week_date = date("Y-m-d",$week_old); + + echo "
\n"; + echo ""; + echo " << $past_week_date     "; + echo " < $past_day_date     "; + if ($NOW_DATE != $date) + {echo " $next_day_date >     ";} + echo " "; + echo "GO       "; + echo "close"; + echo "\n"; + echo "
\n"; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + + + $stmt="select start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,alt_dial,comments from vicidial_log where user='$user' and call_date >= '$date 0:00:00' and call_date <= '$date 23:59:59' order by call_date desc limit 10000;"; + $rslt=mysql_query($stmt, $link); + $out_logs_to_print = mysql_num_rows($rslt); + if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";} + + $g=0; + $u=0; + while ($out_logs_to_print > $u) + { + $row=mysql_fetch_row($rslt); + $ALLsort[$g] = "$row[0]-----$g"; + $ALLstart_epoch[$g] = $row[0]; + $ALLcall_date[$g] = $row[1]; + $ALLcampaign_id[$g] = $row[2]; + $ALLlength_in_sec[$g] = $row[3]; + $ALLstatus[$g] = $row[4]; + $ALLphone_code[$g] = $row[5]; + $ALLphone_number[$g] = $row[6]; + $ALLlead_id[$g] = $row[7]; + $ALLhangup_reason[$g] = $row[8]; + $ALLalt_dial[$g] = $row[9]; + $ALLin_out[$g] = "OUT-AUTO"; + if ($row[10] == 'MANUAL') {$ALLin_out[$g] = "OUT-MANUAL";} + $g++; + $u++; + } + + $stmt="select start_epoch,call_date,campaign_id,length_in_sec,status,phone_code,phone_number,lead_id,term_reason,queue_seconds from vicidial_closer_log where user='$user' and call_date >= '$date 0:00:00' and call_date <= '$date 23:59:59' order by call_date desc limit 10000;"; + $rslt=mysql_query($stmt, $link); + $in_logs_to_print = mysql_num_rows($rslt); + if ($format=='debug') {echo "|$in_logs_to_print|$stmt|";} + + $u=0; + while ($in_logs_to_print > $u) + { + $row=mysql_fetch_row($rslt); + $ALLsort[$g] = "$row[0]-----$g"; + $ALLstart_epoch[$g] = $row[0]; + $ALLcall_date[$g] = $row[1]; + $ALLcampaign_id[$g] = $row[2]; + $ALLlength_in_sec[$g] = ($row[3] - $row[9]); + if ($ALLlength_in_sec[$g] < 0) {$ALLlength_in_sec[$g]=0;} + $ALLstatus[$g] = $row[4]; + $ALLphone_code[$g] = $row[5]; + $ALLphone_number[$g] = $row[6]; + $ALLlead_id[$g] = $row[7]; + $ALLhangup_reason[$g] = $row[8]; + $ALLalt_dial[$g] = "MAIN"; + $ALLin_out[$g] = "IN"; + $g++; + $u++; + } + + if ($g > 0) + {sort($ALLsort, SORT_NUMERIC);} + else + {echo "";} + + $u=0; + while ($g > $u) + { + $sort_split = explode("-----",$ALLsort[$u]); + $i = $sort_split[1]; + + if (eregi("1$|3$|5$|7$|9$", $u)) + {$bgcolor='bgcolor="#B9CBFD"';} + else + {$bgcolor='bgcolor="#9BB9FB"';} + + $u++; + echo ""; + echo ""; + echo ""; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + } + + echo "
  #     DATE/TIME     LENGTH     STATO     PHONE     CAMPAIGN     IN/OUT     ALT     HANGUP     INFO     CHIAMA  
No calls su this day
$u$ALLcall_date[$i] $ALLlength_in_sec[$i] $ALLstatus[$i] $ALLphone_code[$i] $ALLphone_number[$i] $ALLcampaign_id[$i] $ALLin_out[$i] $ALLalt_dial[$i] $ALLhangup_reason[$i] INFO DIAL
"; + echo "
"; + echo "Close Call Log"; + echo "
"; + } + + +################################################################################ +### LEADINFOview - display the information for a lead +################################################################################ +if ($ACTION == 'LEADINFOview') + { + if (strlen($lead_id) < 1) + {echo "ERROR: no Lead ID";} + else + { + echo "
\n"; + echo ""; + + $stmt="select status,vendor_lead_code,list_id,gmt_offset_now,called_since_last_reset,phone_code,phone_number,title,first_name,middle_initial,last_name,address1,address2,address3,city,state,province,postal_code,country_code,gender,alt_phone,email,security_phrase,comments,called_count,last_local_call_time,rank,owner from vicidial_list where lead_id='$lead_id'limit 1;"; + $rslt=mysql_query($stmt, $link); + $info_to_print = mysql_num_rows($rslt); + if ($format=='debug') {echo "|$out_logs_to_print|$stmt|";} + + if ($info_to_print > 0) + { + $row=mysql_fetch_row($rslt); + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + echo ""; + # echo ""; + # echo ""; + } + + echo "
Stato:   $row[0]
Vendor ID:   $row[1]
List ID:   $row[2]
Timezone:   $row[3]
Chiamato SInce Cognome Reset:   $row[4]
Telefono Code:   $row[5]
Telefono Number:   $row[6] -         DIAL
Titolo:   $row[7]
Nome Name:   $row[8]
MI:   $row[9]
Cognome Name:   $row[10]
Indirizzo 1:   $row[11]
Indirizzo 2:   $row[12]
Indirizzo 3:   $row[13]
Città:   $row[14]
Stato:   $row[15]
Provincia:   $row[16]
Postal Code:   $row[17]
Country:   $row[18]
Sesso:   $row[19]
Num. Alternativo:   $row[20] -         DIAL
Email:   $row[21]
Mostra:   $row[22]
Note:  $row[23]
Chiamato Count:   $row[24]
Cognome Local Call Time:   $row[25]
Rank:   $row[26]
Owner:   $row[27]
"; + echo "
"; + echo "Close Info Box"; + echo "
"; + } + } + + ################################################################################ ### CALLSINQUEUEgrab - grab a call in queue and reserve it for that agent ################################################################################ @@ -6572,12 +7242,12 @@ if ($ACTION == 'CALLSINQUEUEgrab') } else { - $stmt="UPDATE vicidial_auto_calls set agent_grab=\"$user\" where auto_call_id='$stage' and agent_grab='' and status='LIVE';"; + $stmtU="UPDATE vicidial_auto_calls set agent_grab=\"$user\" where auto_call_id='$stage' and agent_grab='' and status='LIVE';"; if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); + $rslt=mysql_query($stmtU, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00234',$user,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - if ($affected_rows > 0) + $VACaffected_rows = mysql_affected_rows($link); + if ($VACaffected_rows > 0) { $stmt="SELECT call_time,campaign_id,uniqueid,phone_number,lead_id,queue_priority,call_type from vicidial_auto_calls where auto_call_id='$stage';"; $rslt=mysql_query($stmt, $link); @@ -6602,13 +7272,27 @@ if ($ACTION == 'CALLSINQUEUEgrab') } echo "SUCCESS: Call $stage grabbed for $user"; - exit; } else { echo "ERROR: Call $stage could not be grabbed for $user\n"; - exit; } + + $stmtD="SELECT * from vicidial_auto_calls where auto_call_id='$stage';"; + $rslt=mysql_query($stmtD, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00321',$user,$server_ip,$session_name,$one_mysql_log);} + if ($rslt) {$DEBUGvac_count = mysql_num_rows($rslt);} + if ($DEBUGvac_count > 0) + { + $row=mysql_fetch_row($rslt); + if ($WeBRooTWritablE > 0) + { + $fp = fopen ("./vicidial_debug.txt", "a"); + fwrite ($fp, "$NOW_TIME|GRAB_CALL |$stmtU|$VACaffected_rows|$stmtD|$row[0]|$row[1]|$row[2]|$row[3]|$row[4]|$row[5]|$row[6]|$row[7]|$row[8]|$row[9]|$row[10]|$row[11]|$row[12]|$row[13]|$row[14]|$row[15]|$row[16]|$row[17]|$row[18]|\n"); + fclose($fp); + } + } + exit; } } @@ -6673,7 +7357,14 @@ if ($ACTION == 'CalLBacKCounT') $row=mysql_fetch_row($rslt); $cbcount=$row[0]; - echo "$cbcount"; + $stmt = "select count(*) from vicidial_callbacks where recipient='USERONLY' and user='$user' $campaignCBsql and status IN('LIVE');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00332',$user,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $cbcount_live=$row[0]; + + echo "$cbcount|$cbcount_live"; } @@ -6712,7 +7403,13 @@ echo "\n\n\n"; exit; - +##### Hangup Cause Description Map ##### +function hangup_cause_description($code) +{ +global $hangup_cause_dictionary; +if ( array_key_exists($code,$hangup_cause_dictionary) ) { return $hangup_cause_dictionary[$code]; } +else { return "Unidentified Hangup Cause Code."; } +} ##### MySQL Error Logging ##### diff --git a/agc_2-X/trunk/LANG_www/agc_it/vdc_script_display.php b/agc_2-X/trunk/LANG_www/agc_it/vdc_script_display.php index 8c9bb87d..9af96d86 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/vdc_script_display.php +++ b/agc_2-X/trunk/LANG_www/agc_it/vdc_script_display.php @@ -11,10 +11,11 @@ # 91204-1913 - Added recording_filename and recording_id variables # 91211-1103 - Added user_custom_... variables # 100116-0702 - Added preset variables +# 100127-1611 - Added ignore_list_script_override option # -$version = '2.2.0-5'; -$build = '100116-0702'; +$version = '2.2.0-6'; +$build = '100127-1611'; require("dbconnect.php"); @@ -177,7 +178,6 @@ $CIDdate = date("mdHis"); $ENTRYdate = date("YmdHis"); $MT[0]=''; $agents='@agents'; - $script_height = ($script_height - 20); $IFRAME=0; @@ -252,6 +252,19 @@ if (strlen($in_script) < 1) else {$call_script = $in_script;} +$ignore_list_script_override='N'; +$stmt = "SELECT ignore_list_script_override FROM vicidial_inbound_groups where group_id='$group';"; +$rslt=mysql_query($stmt, $link); +if ($DB) {echo "$stmt\n";} +$ilso_ct = mysql_num_rows($rslt); +if ($ilso_ct > 0) + { + $row=mysql_fetch_row($rslt); + $ignore_list_script_override = $row[0]; + } +if ($ignore_list_script_override=='Y') + {$ignore_list_script=1;} + if ($ignore_list_script < 1) { $stmt="SELECT agent_script_override from vicidial_lists where list_id='$list_id';"; @@ -262,6 +275,12 @@ if ($ignore_list_script < 1) {$call_script = $agent_script_override;} } +$stmt="SELECT list_name,list_description from vicidial_lists where list_id='$list_id';"; +$rslt=mysql_query($stmt, $link); +$row=mysql_fetch_row($rslt); +$list_name = $row[0]; +$list_description = $row[1]; + $stmt="SELECT script_name,script_text from vicidial_scripts where script_id='$call_script';"; $rslt=mysql_query($stmt, $link); $row=mysql_fetch_row($rslt); @@ -275,6 +294,8 @@ if (eregi("iframe src",$script_text)) $vendor_id = eregi_replace(' ','+',$vendor_id); $vendor_lead_code = eregi_replace(' ','+',$vendor_lead_code); $list_id = eregi_replace(' ','+',$list_id); + $list_name = eregi_replace(' ','+',$list_name); + $list_description = eregi_replace(' ','+',$list_description); $gmt_offset_now = eregi_replace(' ','+',$gmt_offset_now); $phone_code = eregi_replace(' ','+',$phone_code); $phone_number = eregi_replace(' ','+',$phone_number); @@ -348,6 +369,8 @@ $script_text = eregi_replace('--A--lead_id--B--',"$lead_id",$script_text); $script_text = eregi_replace('--A--vendor_id--B--',"$vendor_id",$script_text); $script_text = eregi_replace('--A--vendor_lead_code--B--',"$vendor_lead_code",$script_text); $script_text = eregi_replace('--A--list_id--B--',"$list_id",$script_text); +$script_text = eregi_replace('--A--list_name--B--',"$list_name",$script_text); +$script_text = eregi_replace('--A--list_description--B--',"$list_description",$script_text); $script_text = eregi_replace('--A--gmt_offset_now--B--',"$gmt_offset_now",$script_text); $script_text = eregi_replace('--A--phone_code--B--',"$phone_code",$script_text); $script_text = eregi_replace('--A--phone_number--B--',"$phone_number",$script_text); diff --git a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php index 513df0db..3a3cb883 100644 --- a/agc_2-X/trunk/LANG_www/agc_it/vicidial.php +++ b/agc_2-X/trunk/LANG_www/agc_it/vicidial.php @@ -272,16 +272,31 @@ # 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting # 100109-1338 - Fixed Manual dial live call detection # 100116-0709 - Added presets to script and web form variables -# 100203-0640 - Fixed logging issues related to INBOUND_MAN dial method -# 100207-1109 - Changed Pause Codes function to allow for multiple pause codes per pause period -# 100228-1257 - Fixed no-selected default transfer group issue on inbound calls -# 100301-1329 - Changed AGENTDIRECT user selection launching to AGENTS link next to number-to-dial field +# 100123-0954 - changes to AGENTDIRECT selection span +# 100131-2233 - Added functions to allow for a webphone loaded in a separate IFRAME +# 100203-0639 - Fixed logging issues related to INBOUND_MAN dial method +# 100207-1103 - Changed Pause Codes function to allow for multiple pause codes per pause period +# 100220-1040 - Added Call Log View and Customer Info View and fixed HotKeys position +# 100221-1107 - Added Custom CID compatibility +# 100301-1330 - Changed AGENTDIRECT user selection launching to AGENTS link next to number-to-dial field +# 100302-2145 - Added scheduled callbacks alert feature +# 100306-0852 - Added options.php optional file for setting interface options that will survive upgrade +# 100309-0525 - Added queuemetrics_loginout option +# 100313-0053 - Added display options for transfer/conf buttons +# 100315-1148 - fix for rare recording_log uniqueid issue on manual dial calls to same number +# 100317-1301 - Added agent_fullscreen User Group option +# 100327-0901 - fix for manual dial answering machine message +# 100331-1220 - Added human-readable hangup codes for manual dial +# 100401-0019 - Added agent_choose_blended option +# 100413-1349 - Various small logging fixes and extended alt-dial fixes +# 100420-1009 - Added scheduled_callbacks_count option +# 100423-1156 - Added more user logging data and manual_dial_override, blind monitor warnings, uniqueid display and codec features # -$version = '2.2.0-254'; -$build = '100301-1329'; +$version = '2.4-269'; +$build = '100423-1156'; $mel=1; # Mysql Error Log enabled = 1 -$mysql_log_count=64; +$mysql_log_count=66; $one_mysql_log=0; require("dbconnect.php"); @@ -361,7 +376,7 @@ $random = (rand(1000000, 9999999) + 10000000); ############################################# ##### START SYSTEM_SETTINGS LOOKUP ##### -$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active FROM system_settings;"; +$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url FROM system_settings;"; $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} @@ -380,6 +395,7 @@ if ($qm_conf_ct > 0) $outbound_autodial_active = $row[8]; $enable_second_webform = $row[9]; $user_territories_active = $row[10]; + $static_agent_url = $row[11]; } ##### END SETTINGS LOOKUP ##### ########################################### @@ -387,48 +403,50 @@ if ($qm_conf_ct > 0) ##### DEFINABLE SETTINGS AND OPTIONS ########################################### -$conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording -$dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently -$HKuser_level = '5'; # minimum vicidial user_level for HotKeys -$campaign_login_list = '1'; # show drop-down list of campaigns at login -$manual_dial_preview = '1'; # allow preview lead option when manual dial -$multi_line_comments = '1'; # set to 1 to allow multi-line comment box -$user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login -$view_scripts = '1'; # set to 1 to show the SCRIPTS tab -$dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo -$callholdstatus = '1'; # set to 1 to show calls su hold count -$agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count - $campagentstatctmax = '3'; # Number of secondi for campaign call and agent stats -$show_campname_pulldown = '1'; # set to 1 to show campaign name su login pulldown -$webform_sessionname = '1'; # set to 1 to include the session_name in webform URL -$local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server -$clientDST = '1'; # set to 1 to check for DST su server for agent time -$no_delete_sessions = '1'; # set to 1 to not delete sessions at logout -$volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels -$PreseT_DiaL_LinKs = '0'; # set to 1 to show a CHIAMA link for Dial Presets -$LogiNAJAX = '1'; # set to 1 to do lookups su campaigns for login -$HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls" -$hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Riaggancia il cliente -$LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout -$PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login -$DefaulTAlTDiaL = '0'; # set to 1 to enable ALT CHIAMA by default if enabled for the campaign -$AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option -$disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen -$TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen +if (file_exists('options.php')) + { + require('options.php'); + } +else + { + $conf_silent_prefix = '5'; # vicidial_conferences prefix to enter silently and muted for recording + $dtmf_silent_prefix = '7'; # vicidial_conferences prefix to enter silently + $HKuser_level = '5'; # minimum vicidial user_level for HotKeys + $campaign_login_list = '1'; # show drop-down list of campaigns at login + $manual_dial_preview = '1'; # allow preview lead option when manual dial + $multi_line_comments = '1'; # set to 1 to allow multi-line comment box + $user_login_first = '0'; # set to 1 to have the vicidial_user login before the phone login + $view_scripts = '1'; # set to 1 to show the SCRIPTS tab + $dispo_check_all_pause = '0'; # set to 1 to allow for persistent pause after dispo + $callholdstatus = '1'; # set to 1 to show calls su hold count + $agentcallsstatus = '0'; # set to 1 to show agent status and call dialed count + $campagentstatctmax = '3'; # Number of secondi for campaign call and agent stats + $show_campname_pulldown = '1'; # set to 1 to show campaign name su login pulldown + $webform_sessionname = '1'; # set to 1 to include the session_name in webform URL + $local_consult_xfers = '1'; # set to 1 to send consultative transfers from original server + $clientDST = '1'; # set to 1 to check for DST su server for agent time + $no_delete_sessions = '1'; # set to 1 to not delete sessions at logout + $volumecontrol_active = '1'; # set to 1 to allow agents to alter volume of channels + $PreseT_DiaL_LinKs = '0'; # set to 1 to show a CHIAMA link for Dial Presets + $LogiNAJAX = '1'; # set to 1 to do lookups su campaigns for login + $HidEMonitoRSessionS = '1'; # set to 1 to hide remote monitoring channels from "session calls" + $hangup_all_non_reserved= '1'; # set to 1 to force hangup all non-reserved channels upon Riaggancia il cliente + $LogouTKicKAlL = '1'; # set to 1 to hangup all calls in session upon agent logout + $PhonESComPIP = '1'; # set to 1 to log computer IP to phone if blank, set to 2 to force log each login + $DefaulTAlTDiaL = '0'; # set to 1 to enable ALT CHIAMA by default if enabled for the campaign + $AgentAlert_allowed = '1'; # set to 1 to allow Agent alert option + $disable_blended_checkbox='0'; # set to 1 to disable the BLENDED checkbox from the in-group chooser screen -$stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window -$BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500 -$BROWSER_WIDTH = 770; # set to the minimum browser width, default=770 -$MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6 -$SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0 -$SIDEBAR_COLOR = '#F6F6F6'; + $TEST_all_statuses = '0'; # TEST variable allows all statuses in dispo screen -# options now set in DB: -#$alt_phone_dialing = '1'; # allow agents to call alt phone numbers -#$scheduled_callbacks = '1'; # set to 1 to allow agent to choose scheduled callbacks -# $agentonly_callbacks = '1'; # set to 1 to allow agent to choose agent-only scheduled callbacks -#$agentcall_manual = '1'; # set to 1 to allow agent to make manual calls during autodial session + $stretch_dimensions = '1'; # sets the vicidial screen to the size of the browser window + $BROWSER_HEIGHT = 500; # set to the minimum browser height, default=500 + $BROWSER_WIDTH = 770; # set to the minimum browser width, default=770 + $MAIN_COLOR = '#CCCCCC'; # old default is E0C2D6 + $SCRIPT_COLOR = '#E6E6E6'; # old default is FFE7D0 + $SIDEBAR_COLOR = '#F6F6F6'; + } $US='_'; @@ -447,6 +465,8 @@ if (($server_port == '80') or ($server_port == '443') ) {$server_port='';} else {$server_port = "$CL$server_port";} $agcPAGE = "$HTTPprotocol$server_name$server_port$script_name"; $agcDIR = eregi_replace('vicidial.php','',$agcPAGE); +if (strlen($static_agent_url) > 5) + {$agcPAGE = $static_agent_url;} header ("Content-type: text/html; charset=utf-8"); @@ -660,66 +680,27 @@ else } if ($relogin == 'YES') -{ -echo "Agent web client: Re-Login\n"; -echo "\n"; -echo "\n"; -echo " Orologio
\n"; -echo "\n"; -echo "\n"; -echo "\n";echo "\n";echo "
English Italiano
\n"; -echo "
\n"; -echo "\n"; -echo "\n"; -echo "\n"; -echo "


"; -echo ""; -echo ""; -echo "\n"; -echo "\n"; -echo ""; -echo "\n"; -echo ""; -echo "\n"; -echo ""; -echo "\n"; -echo ""; -echo "\n"; -echo ""; -echo "\n"; -echo "\n"; -echo "\n"; -echo "
Re-Login
 
Login Telefono:
Password Telefono:
Login Utente:
Password Utente:
Campagna: $camp_form_code
  \n"; -echo "

VERSIONE: $version       BUILD: $build
\n"; -echo "\n\n"; -echo "\n\n"; -echo "\n\n"; -exit; -} - -if ($user_login_first == 1) -{ - if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) ) { - echo "Agent web client: Login Campagna\n"; + echo "Agent web client: Re-Login\n"; echo "\n"; echo "\n"; echo " Orologio
\n"; echo "\n"; echo "\n"; echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "
\n"; + echo "\n"; echo "\n"; echo "\n"; echo "\n"; - #echo "\n"; - #echo "\n"; - echo "

Login Utente

"; - echo ""; + echo "


"; echo ""; - echo ""; + echo ""; echo "\n"; echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; echo ""; echo "\n"; echo ""; @@ -727,7 +708,7 @@ echo ""; echo "\n"; echo "\n"; + echo "\n"; echo "\n"; echo "
Login Campagna Re-Login
 
Login Telefono:
Password Telefono:
Login Utente:
Password Utente: Campagna: $camp_form_code
  \n"; - echo "

VERSIONE: $version       BUILD: $build
\n"; echo "\n\n"; @@ -735,19 +716,12 @@ echo "\n\n"; exit; } - else - { - if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) - { - $stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $phone_login=$row[0]; - $phone_pass=$row[1]; - echo "Agent web client: Login\n"; +if ($user_login_first == 1) + { + if ( (strlen($VD_login)<1) or (strlen($VD_pass)<1) or (strlen($VD_campaign)<1) ) + { + echo "Agent web client: Login Campagna\n"; echo "\n"; echo "\n"; echo " Orologio
\n"; @@ -758,15 +732,14 @@ echo "\n"; echo "\n"; echo "\n"; - echo "


"; + #echo "\n"; + #echo "\n"; + echo "

Login Utente

"; + echo "
"; echo ""; - echo ""; + echo ""; echo "\n"; echo "\n"; - echo ""; - echo "\n"; - echo ""; - echo "\n"; echo ""; echo "\n"; echo ""; @@ -781,253 +754,1432 @@ echo "
Login Login Campagna
 
Login Telefono:
Password Telefono:
Login Utente:
Password Utente: \n\n"; echo "\n\n"; exit; + } + else + { + if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) + { + $stmt="SELECT phone_login,phone_pass from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01005',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $phone_login=$row[0]; + $phone_pass=$row[1]; + echo "Agent web client: Login\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "


"; + echo ""; + echo ""; + echo "\n"; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo "\n"; + echo "\n"; + echo "
Login
 
Login Telefono:
Password Telefono:
Login Utente:
Password Utente:
Campagna: $camp_form_code
  \n"; + echo "

VERSIONE: $version       BUILD: $build
\n"; + echo "\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } } } -} if ( (strlen($phone_login)<2) or (strlen($phone_pass)<2) ) -{ -echo "Agent web client: Login Telefono\n"; -echo "\n"; -echo "\n"; -echo " Orologio
\n"; -echo "\n"; -echo "\n"; -echo "\n";echo "\n";echo "
English Italiano
\n"; -echo "
\n"; -echo "\n"; -echo "\n"; -echo "\n"; -echo "


"; -echo ""; -echo ""; -echo "\n"; -echo "\n"; -echo ""; -echo "\n"; -echo ""; -echo "\n"; -echo "\n"; -echo "\n"; -echo "
Login Telefono
 
Login Telefono:
Password Telefono:
  \n"; -echo "

VERSIONE: $version       BUILD: $build
\n"; -echo "\n\n"; -echo "\n\n"; -echo "\n\n"; -exit; -} + { + echo "Agent web client: Login Telefono\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "


"; + echo ""; + echo ""; + echo "\n"; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo "\n"; + echo "\n"; + echo "
Login Telefono
 
Login Telefono:
Password Telefono:
  \n"; + echo "

VERSIONE: $version       BUILD: $build
\n"; + echo "\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } else -{ -if ($WeBRooTWritablE > 0) - {$fp = fopen ("./vicidial_auth_entries.txt", "a");} -$VDloginDISPLAY=0; + { + if ($WeBRooTWritablE > 0) + {$fp = fopen ("./vicidial_auth_entries.txt", "a");} + $VDloginDISPLAY=0; if ( (strlen($VD_login)<2) or (strlen($VD_pass)<2) or (strlen($VD_campaign)<2) ) - { - $VDloginDISPLAY=1; - } - else - { - $stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01006',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $auth=$row[0]; - - if($auth>0) { - $login=strtoupper($VD_login); - $password=strtoupper($VD_pass); - ##### grab the full name of the agent - $stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag,allow_alerts,closer_campaigns,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five from vicidial_users where user='$VD_login' and pass='$VD_pass'"; + $VDloginDISPLAY=1; + } + else + { + $stmt="SELECT count(*) from vicidial_users where user='$VD_login' and pass='$VD_pass' and user_level > 0 and active='Y';"; + if ($DB) {echo "|$stmt|\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01006',$VD_login,$server_ip,$session_name,$one_mysql_log);} $row=mysql_fetch_row($rslt); - $LOGfullname = $row[0]; - $user_level = $row[1]; - $VU_hotkeys_active = $row[2]; - $VU_agent_choose_ingroups = $row[3]; - $VU_scheduled_callbacks = $row[4]; - $agentonly_callbacks = $row[5]; - $agentcall_manual = $row[6]; - $VU_vicidial_recording = $row[7]; - $VU_vicidial_transfers = $row[8]; - $VU_closer_default_blended = $row[9]; - $VU_user_group = $row[10]; - $VU_vicidial_recording_override = $row[11]; - $VU_alter_custphone_override = $row[12]; - $VU_alert_enabled = $row[13]; - $VU_agent_shift_enforcement_override = $row[14]; - $VU_shift_override_flag = $row[15]; - $VU_allow_alerts = $row[16]; - $VU_closer_campaigns = $row[17]; - $VU_agent_choose_territories = $row[18]; - $VU_custom_one = $row[19]; - $VU_custom_two = $row[20]; - $VU_custom_three = $row[21]; - $VU_custom_four = $row[22]; - $VU_custom_five = $row[23]; + $auth=$row[0]; - if ( ($VU_alert_enabled > 0) and ($VU_allow_alerts > 0) ) {$VU_alert_enabled = 'ON';} - else {$VU_alert_enabled = 'OFF';} - $AgentAlert_allowed = $VU_allow_alerts; - - ### Gather timeclock and shift enforcement restriction settings - $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time from vicidial_user_groups where user_group='$VU_user_group';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $forced_timeclock_login = $row[0]; - $shift_enforcement = $row[1]; - $LOGgroup_shiftsSQL = eregi_replace(' ','',$row[2]); - $LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL); - $LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')"; - $agent_status_viewable_groups = $row[3]; - $agent_status_viewable_groupsSQL = eregi_replace(' ','',$agent_status_viewable_groups); - $agent_status_viewable_groupsSQL = eregi_replace(' ',"','",$agent_status_viewable_groupsSQL); - $agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')"; - $agent_status_view = 0; - if (strlen($agent_status_viewable_groups) > 2) - {$agent_status_view = 1;} - $agent_status_view_time=0; - if ($row[4] == 'Y') - {$agent_status_view_time=1;} - - ### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR - if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) ) + if($auth>0) { - $last_agent_event=''; - $HHMM = date("Hi"); - $HHteod = substr($timeclock_end_of_day,0,2); - $MMteod = substr($timeclock_end_of_day,2,2); - - if ($HHMM < $timeclock_end_of_day) - {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));} - else - {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));} - - $EoDdate = date("Y-m-d H:i:s", $EoD); - - ##### grab timeclock logged-in time for each user ##### - $stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;"; + $login=strtoupper($VD_login); + $password=strtoupper($VD_pass); + ##### grab the full name of the agent + $stmt="SELECT full_name,user_level,hotkeys_active,agent_choose_ingroups,scheduled_callbacks,agentonly_callbacks,agentcall_manual,vicidial_recording,vicidial_transfers,closer_default_blended,user_group,vicidial_recording_override,alter_custphone_override,alert_enabled,agent_shift_enforcement_override,shift_override_flag,allow_alerts,closer_campaigns,agent_choose_territories,custom_one,custom_two,custom_three,custom_four,custom_five,agent_call_log_view_override,agent_choose_blended from vicidial_users where user='$VD_login' and pass='$VD_pass'"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $events_to_parse = mysql_num_rows($rslt); - if ($events_to_parse > 0) - { - $rowx=mysql_fetch_row($rslt); - $last_agent_event = $rowx[0]; - } - if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";} - if ( (strlen($last_agent_event)<2) or (ereg('LOGOUT',$last_agent_event)) ) - { - $VDloginDISPLAY=1; - $VDdisplayMESSAGE = "è necessario accedere prima all`orologio
"; - } - } - ### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01007',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $LOGfullname = $row[0]; + $user_level = $row[1]; + $VU_hotkeys_active = $row[2]; + $VU_agent_choose_ingroups = $row[3]; + $VU_scheduled_callbacks = $row[4]; + $agentonly_callbacks = $row[5]; + $agentcall_manual = $row[6]; + $VU_vicidial_recording = $row[7]; + $VU_vicidial_transfers = $row[8]; + $VU_closer_default_blended = $row[9]; + $VU_user_group = $row[10]; + $VU_vicidial_recording_override = $row[11]; + $VU_alter_custphone_override = $row[12]; + $VU_alert_enabled = $row[13]; + $VU_agent_shift_enforcement_override = $row[14]; + $VU_shift_override_flag = $row[15]; + $VU_allow_alerts = $row[16]; + $VU_closer_campaigns = $row[17]; + $VU_agent_choose_territories = $row[18]; + $VU_custom_one = $row[19]; + $VU_custom_two = $row[20]; + $VU_custom_three = $row[21]; + $VU_custom_four = $row[22]; + $VU_custom_five = $row[23]; + $VU_agent_call_log_view_override = $row[24]; + $VU_agent_choose_blended = $row[25]; - ### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR - if ( ( (ereg("START|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("START|ALL",$VU_agent_shift_enforcement_override)) ) - { - $shift_ok=0; - if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) ) - { - $VDloginDISPLAY=1; - $VDdisplayMESSAGE = "ERRORE: Non ci sono turni abilitati per il tuo gruppo di utenti
"; - } - else + + if ( ($VU_alert_enabled > 0) and ($VU_allow_alerts > 0) ) {$VU_alert_enabled = 'ON';} + else {$VU_alert_enabled = 'OFF';} + $AgentAlert_allowed = $VU_allow_alerts; + + ### Gather timeclock and shift enforcement restriction settings + $stmt="SELECT forced_timeclock_login,shift_enforcement,group_shifts,agent_status_viewable_groups,agent_status_view_time,agent_call_log_view,agent_xfer_consultative,agent_xfer_dial_override,agent_xfer_vm_transfer,agent_xfer_blind_transfer,agent_xfer_dial_with_customer,agent_xfer_park_customer_dial,agent_fullscreen from vicidial_user_groups where user_group='$VU_user_group';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01052',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $forced_timeclock_login = $row[0]; + $shift_enforcement = $row[1]; + $LOGgroup_shiftsSQL = eregi_replace(' ','',$row[2]); + $LOGgroup_shiftsSQL = eregi_replace(' ',"','",$LOGgroup_shiftsSQL); + $LOGgroup_shiftsSQL = "shift_id IN('$LOGgroup_shiftsSQL')"; + $agent_status_viewable_groups = $row[3]; + $agent_status_viewable_groupsSQL = eregi_replace(' ','',$agent_status_viewable_groups); + $agent_status_viewable_groupsSQL = eregi_replace(' ',"','",$agent_status_viewable_groupsSQL); + $agent_status_viewable_groupsSQL = "user_group IN('$agent_status_viewable_groupsSQL')"; + $agent_status_view = 0; + if (strlen($agent_status_viewable_groups) > 2) + {$agent_status_view = 1;} + $agent_status_view_time=0; + if ($row[4] == 'Y') + {$agent_status_view_time=1;} + if ($row[5] == 'Y') + {$agent_call_log_view=1;} + if ($row[6] == 'Y') + {$agent_xfer_consultative=1;} + if ($row[7] == 'Y') + {$agent_xfer_dial_override=1;} + if ($row[8] == 'Y') + {$agent_xfer_vm_transfer=1;} + if ($row[9] == 'Y') + {$agent_xfer_blind_transfer=1;} + if ($row[10] == 'Y') + {$agent_xfer_dial_with_customer=1;} + if ($row[11] == 'Y') + {$agent_xfer_park_customer_dial=1;} + if ($VU_agent_call_log_view_override == 'Y') + {$agent_call_log_view=1;} + if ($VU_agent_call_log_view_override == 'N') + {$agent_call_log_view=0;} + $agent_fullscreen = $row[12]; + + ### BEGIN - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR + if ( (ereg('Y',$forced_timeclock_login)) or ( (ereg('ADMIN_EXEMPT',$forced_timeclock_login)) and ($VU_user_level < 8) ) ) { + $last_agent_event=''; $HHMM = date("Hi"); - $wday = date("w"); + $HHteod = substr($timeclock_end_of_day,0,2); + $MMteod = substr($timeclock_end_of_day,2,2); - $stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id"; + if ($HHMM < $timeclock_end_of_day) + {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d")-1, date("Y"));} + else + {$EoD = mktime($HHteod, $MMteod, 10, date("m"), date("d"), date("Y"));} + + $EoDdate = date("Y-m-d H:i:s", $EoD); + + ##### grab timeclock logged-in time for each user ##### + $stmt="SELECT event from vicidial_timeclock_log where user='$VD_login' and event_epoch >= '$EoD' order by timeclock_id desc limit 1;"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $shifts_to_print = mysql_num_rows($rslt); - - $o=0; - while ( ($shifts_to_print > $o) and ($shift_ok < 1) ) + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01053',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $events_to_parse = mysql_num_rows($rslt); + if ($events_to_parse > 0) { $rowx=mysql_fetch_row($rslt); - $shift_id = $rowx[0]; - $shift_start_time = $rowx[1]; - $shift_length = $rowx[2]; - $shift_weekdays = $rowx[3]; - - if (eregi("$wday",$shift_weekdays)) - { - $HHshift_length = substr($shift_length,0,2); - $MMshift_length = substr($shift_length,3,2); - $HHshift_start_time = substr($shift_start_time,0,2); - $MMshift_start_time = substr($shift_start_time,2,2); - $HHshift_end_time = ($HHshift_length + $HHshift_start_time); - $MMshift_end_time = ($MMshift_length + $MMshift_start_time); - if ($MMshift_end_time > 59) - { - $MMshift_end_time = ($MMshift_end_time - 60); - $HHshift_end_time++; - } - if ($HHshift_end_time > 23) - {$HHshift_end_time = ($HHshift_end_time - 24);} - $HHshift_end_time = sprintf("%02s", $HHshift_end_time); - $MMshift_end_time = sprintf("%02s", $MMshift_end_time); - $shift_end_time = "$HHshift_end_time$MMshift_end_time"; - - if ( - ( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or - ( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or - ( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) ) - ) - {$shift_ok++;} - } - $o++; + $last_agent_event = $rowx[0]; } - - if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) ) + if ($DB>0) {echo "|$stmt|$events_to_parse|$last_agent_event|";} + if ( (strlen($last_agent_event)<2) or (ereg('LOGOUT',$last_agent_event)) ) { $VDloginDISPLAY=1; - $VDdisplayMESSAGE = "ERRORE: Non ti è consentito di accedere al di fuori del proprio turno
"; + $VDdisplayMESSAGE = "è necessario accedere prima all`orologio
"; } } - if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) ) + ### END - CHECK TO SEE IF AGENT IS LOGGED IN TO TIMECLOCK, IF NOT, OUTPUT ERROR + + ### BEGIN - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR + if ( ( (ereg("START|ALL",$shift_enforcement)) and (!ereg("OFF",$VU_agent_shift_enforcement_override)) ) or (ereg("START|ALL",$VU_agent_shift_enforcement_override)) ) { - $VDdisplayMESSAGE.= "

OVERRIDE MANAGER:
\n"; - $VDdisplayMESSAGE.= "
\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "\n"; - $VDdisplayMESSAGE.= "Manager Login:
\n"; - $VDdisplayMESSAGE.= "Manager Password:
\n"; - $VDdisplayMESSAGE.= "
\n"; + $shift_ok=0; + if ( (strlen($LOGgroup_shiftsSQL) < 3) and ($VU_shift_override_flag < 1) ) + { + $VDloginDISPLAY=1; + $VDdisplayMESSAGE = "ERRORE: Non ci sono turni abilitati per il tuo gruppo di utenti
"; + } + else + { + $HHMM = date("Hi"); + $wday = date("w"); + + $stmt="SELECT shift_id,shift_start_time,shift_length,shift_weekdays from vicidial_shifts where $LOGgroup_shiftsSQL order by shift_id"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $shifts_to_print = mysql_num_rows($rslt); + + $o=0; + while ( ($shifts_to_print > $o) and ($shift_ok < 1) ) + { + $rowx=mysql_fetch_row($rslt); + $shift_id = $rowx[0]; + $shift_start_time = $rowx[1]; + $shift_length = $rowx[2]; + $shift_weekdays = $rowx[3]; + + if (eregi("$wday",$shift_weekdays)) + { + $HHshift_length = substr($shift_length,0,2); + $MMshift_length = substr($shift_length,3,2); + $HHshift_start_time = substr($shift_start_time,0,2); + $MMshift_start_time = substr($shift_start_time,2,2); + $HHshift_end_time = ($HHshift_length + $HHshift_start_time); + $MMshift_end_time = ($MMshift_length + $MMshift_start_time); + if ($MMshift_end_time > 59) + { + $MMshift_end_time = ($MMshift_end_time - 60); + $HHshift_end_time++; + } + if ($HHshift_end_time > 23) + {$HHshift_end_time = ($HHshift_end_time - 24);} + $HHshift_end_time = sprintf("%02s", $HHshift_end_time); + $MMshift_end_time = sprintf("%02s", $MMshift_end_time); + $shift_end_time = "$HHshift_end_time$MMshift_end_time"; + + if ( + ( ($HHMM >= $shift_start_time) and ($HHMM < $shift_end_time) ) or + ( ($HHMM < $shift_start_time) and ($HHMM < $shift_end_time) and ($shift_end_time <= $shift_start_time) ) or + ( ($HHMM >= $shift_start_time) and ($HHMM >= $shift_end_time) and ($shift_end_time <= $shift_start_time) ) + ) + {$shift_ok++;} + } + $o++; + } + + if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) ) + { + $VDloginDISPLAY=1; + $VDdisplayMESSAGE = "ERRORE: Non ti è consentito di accedere al di fuori del proprio turno
"; + } + } + if ( ($shift_ok < 1) and ($VU_shift_override_flag < 1) and ($VDloginDISPLAY > 0) ) + { + $VDdisplayMESSAGE.= "

OVERRIDE MANAGER:
\n"; + $VDdisplayMESSAGE.= "
\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "\n"; + $VDdisplayMESSAGE.= "Manager Login:
\n"; + $VDdisplayMESSAGE.= "Manager Password:
\n"; + $VDdisplayMESSAGE.= "
\n"; + } + } + ### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR + + + + if ($WeBRooTWritablE > 0) + { + fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n"); + fclose($fp); + } + $user_abb = "$VD_login$VD_login$VD_login$VD_login"; + while ( (strlen($user_abb) > 4) and ($forever_stop < 200) ) + {$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;} + + $stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $LOGallowed_campaigns =$row[0]; + + if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) ) + { + echo "Agent web client: Login Campagna\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "Sorry, you are not allowed to login to this campaign: $VD_campaign\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "Login: \n
"; + echo "Password:
\n"; + echo "Campagna: $camp_form_code
\n"; + echo "   \n"; + echo "\n"; + echo "
\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } + + ##### check to see that the campaign is active + $stmt="SELECT count(*) FROM vicidial_campaigns where campaign_id='$VD_campaign' and active='Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $CAMPactive=$row[0]; + if($CAMPactive>0) + { + if ($TEST_all_statuses > 0) {$selectableSQL = '';} + else {$selectableSQL = "selectable='Y' and";} + $VARstatuses=''; + $VARstatusnames=''; + ##### grab the statuses that can be used for dispositioning by an agent + $stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VD_statuses_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $VD_statuses_ct) + { + $row=mysql_fetch_row($rslt); + $statuses[$i] =$row[0]; + $status_names[$i] =$row[1]; + $VARstatuses = "$VARstatuses'$statuses[$i]',"; + $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; + $i++; + } + + ##### grab the campaign-specific statuses that can be used for dispositioning by an agent + $stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 80;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VD_statuses_camp = mysql_num_rows($rslt); + $j=0; + while ($j < $VD_statuses_camp) + { + $row=mysql_fetch_row($rslt); + $statuses[$i] =$row[0]; + $status_names[$i] =$row[1]; + $VARstatuses = "$VARstatuses'$statuses[$i]',"; + $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; + $i++; + $j++; + } + $VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp); + $VARstatuses = substr("$VARstatuses", 0, -1); + $VARstatusnames = substr("$VARstatusnames", 0, -1); + + ##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent + $stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $HK_statuses_camp = mysql_num_rows($rslt); + $w=0; + $HKboxA=''; + $HKboxB=''; + $HKboxC=''; + while ($w < $HK_statuses_camp) + { + $row=mysql_fetch_row($rslt); + $HKhotkey[$w] =$row[0]; + $HKstatus[$w] =$row[1]; + $HKstatus_name[$w] =$row[2]; + $HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',"; + $HKstatuses = "$HKstatuses'$HKstatus[$w]',"; + $HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',"; + if ($w < 3) + {$HKboxA = "$HKboxA $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} + if ( ($w >= 3) and ($w < 6) ) + {$HKboxB = "$HKboxB $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} + if ($w >= 6) + {$HKboxC = "$HKboxC $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} + $w++; + } + $HKhotkeys = substr("$HKhotkeys", 0, -1); + $HKstatuses = substr("$HKstatuses", 0, -1); + $HKstatusnames = substr("$HKstatusnames", 0, -1); + + ##### grab the campaign settings + $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number,use_custom_cid,scheduled_callbacks_alert,scheduled_callbacks_count,manual_dial_override,blind_monitor_warning,blind_monitor_message,blind_monitor_filename FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $row=mysql_fetch_row($rslt); + $park_ext = $row[0]; + $park_file_name = $row[1]; + $web_form_address = stripslashes($row[2]); + $allow_closers = $row[3]; + $auto_dial_level = $row[4]; + $dial_timeout = $row[5]; + $dial_prefix = $row[6]; + $campaign_cid = $row[7]; + $campaign_vdad_exten = $row[8]; + $campaign_rec_exten = $row[9]; + $campaign_recording = $row[10]; + $campaign_rec_filename = $row[11]; + $campaign_script = $row[12]; + $get_call_launch = $row[13]; + $campaign_am_message_exten = '8320'; + $xferconf_a_dtmf = $row[15]; + $xferconf_a_number = $row[16]; + $xferconf_b_dtmf = $row[17]; + $xferconf_b_number = $row[18]; + $alt_number_dialing = $row[19]; + $VC_scheduled_callbacks = $row[20]; + $wrapup_seconds = $row[21]; + $wrapup_message = $row[22]; + $closer_campaigns = $row[23]; + $use_internal_dnc = $row[24]; + $allcalls_delay = $row[25]; + $omit_phone_code = $row[26]; + $agent_pause_codes_active = $row[27]; + $no_hopper_leads_logins = $row[28]; + $campaign_allow_inbound = $row[29]; + $manual_dial_list_id = $row[30]; + $default_xfer_group = $row[31]; + $xfer_groups = $row[32]; + $disable_alter_custphone = $row[33]; + $display_queue_count = $row[34]; + $manual_dial_filter = $row[35]; + $CopY_tO_ClipboarD = $row[36]; + $use_campaign_dnc = $row[37]; + $three_way_call_cid = $row[38]; + $dial_method = $row[39]; + $three_way_dial_prefix = $row[40]; + $web_form_target = $row[41]; + $vtiger_screen_login = $row[42]; + $agent_allow_group_alias = $row[43]; + $default_group_alias = $row[44]; + $quick_transfer_button = $row[45]; + $prepopulate_transfer_preset = $row[46]; + $view_calls_in_queue = $row[47]; + $view_calls_in_queue_launch = $row[48]; + $call_requeue_button = $row[49]; + $pause_after_each_call = $row[50]; + $no_hopper_dialing = $row[51]; + $agent_dial_owner_only = $row[52]; + $agent_display_dialable_leads = $row[53]; + $web_form_address_two = $row[54]; + $agent_select_territories = $row[55]; + $crm_popup_login = $row[56]; + $crm_login_address = $row[57]; + $timer_action = $row[58]; + $timer_action_message = $row[59]; + $timer_action_seconds = $row[60]; + $start_call_url = $row[61]; + $dispo_call_url = $row[62]; + $xferconf_c_number = $row[63]; + $xferconf_d_number = $row[64]; + $xferconf_e_number = $row[65]; + $use_custom_cid = $row[66]; + $scheduled_callbacks_alert = $row[67]; + $scheduled_callbacks_count = $row[68]; + $manual_dial_override = $row[69]; + $blind_monitor_warning = $row[70]; + $blind_monitor_message = $row[71]; + $blind_monitor_filename = $row[72]; + + if ($manual_dial_override == 'ALLOW_ALL') + {$agentcall_manual = 1;} + if ($manual_dial_override == 'DISABLE_ALL') + {$agentcall_manual = 0;} + if ($user_territories_active < 1) + {$agent_select_territories = 0;} + if (preg_match("/Y/",$agent_select_territories)) + {$agent_select_territories=1;} + else + {$agent_select_territories=0;} + + if (preg_match("/Y/",$agent_display_dialable_leads)) + {$agent_display_dialable_leads=1;} + else + {$agent_display_dialable_leads=0;} + + if (preg_match("/Y/",$no_hopper_dialing)) + {$no_hopper_dialing=1;} + else + {$no_hopper_dialing=0;} + + if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) ) + {$call_requeue_button=1;} + else + {$call_requeue_button=0;} + + if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) ) + {$view_calls_in_queue_launch=1;} + else + {$view_calls_in_queue_launch=0;} + + if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) ) + {$view_calls_in_queue=1;} + else + {$view_calls_in_queue=0;} + + if (preg_match("/Y/",$pause_after_each_call)) + {$dispo_check_all_pause=1;} + + $quick_transfer_button_enabled=0; + if (preg_match("/IN_GROUP|PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$quick_transfer_button)) + {$quick_transfer_button_enabled=1;} + + $preset_populate=''; + $prepopulate_transfer_preset_enabled=0; + if (preg_match("/PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$prepopulate_transfer_preset)) + { + $prepopulate_transfer_preset_enabled=1; + if (preg_match("/PRESET_1/",$prepopulate_transfer_preset)) + {$preset_populate = $xferconf_a_number;} + if (preg_match("/PRESET_2/",$prepopulate_transfer_preset)) + {$preset_populate = $xferconf_b_number;} + if (preg_match("/PRESET_3/",$prepopulate_transfer_preset)) + {$preset_populate = $xferconf_c_number;} + if (preg_match("/PRESET_4/",$prepopulate_transfer_preset)) + {$preset_populate = $xferconf_d_number;} + if (preg_match("/PRESET_5/",$prepopulate_transfer_preset)) + {$preset_populate = $xferconf_e_number;} + } + + $default_group_alias_cid=''; + if (strlen($default_group_alias)>1) + { + $stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidnum_ct = mysql_num_rows($rslt); + if ($VDIG_cidnum_ct > 0) + { + $row=mysql_fetch_row($rslt); + $default_group_alias_cid = $row[0]; + } + } + + $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$VD_login';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VDIG_cidogwv = mysql_num_rows($rslt); + if ($VDIG_cidogwv > 0) + { + $row=mysql_fetch_row($rslt); + $default_web_vars = $row[0]; + } + + if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) ) + { + $campaign_recording = $VU_vicidial_recording_override; + echo "\n"; + } + if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') ) + {$scheduled_callbacks='1';} + if ($VU_vicidial_recording=='0') + {$campaign_recording='NEVER';} + if ($VU_alter_custphone_override=='ALLOW_ALTER') + {$disable_alter_custphone='N';} + if (strlen($three_way_dial_prefix) < 1) + {$three_way_dial_prefix = $dial_prefix ;} + if ($alt_number_dialing=='Y') + {$alt_phone_dialing='1';} + else + { + $alt_phone_dialing='0'; + $DefaulTAlTDiaL='0'; + } + if ($display_queue_count=='N') + {$callholdstatus='0';} + if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) ) + {$VU_closer_default_blended=0;} + + $closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns); + $closer_campaigns = preg_replace("/ /","','",$closer_campaigns); + $closer_campaigns = "'$closer_campaigns'"; + + if ( (ereg('Y',$agent_pause_codes_active)) or (ereg('FORCE',$agent_pause_codes_active)) ) + { + ##### grab the pause codes for this campaign + $stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VD_pause_codes = mysql_num_rows($rslt); + $j=0; + while ($j < $VD_pause_codes) + { + $row=mysql_fetch_row($rslt); + $pause_codes[$i] =$row[0]; + $pause_code_names[$i] =$row[1]; + $VARpause_codes = "$VARpause_codes'$pause_codes[$i]',"; + $VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',"; + $i++; + $j++; + } + $VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes); + $VARpause_codes = substr("$VARpause_codes", 0, -1); + $VARpause_code_names = substr("$VARpause_code_names", 0, -1); + } + + ##### grab the inbound groups to choose from if campaign contains CLOSER + $VARingroups="''"; + if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) + { + $VARingroups=''; + $stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 600;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $closer_ct = mysql_num_rows($rslt); + $INgrpCT=0; + while ($INgrpCT < $closer_ct) + { + $row=mysql_fetch_row($rslt); + $closer_groups[$INgrpCT] =$row[0]; + $VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',"; + $INgrpCT++; + } + $VARingroups = substr("$VARingroups", 0, -1); + } + else + {$closer_campaigns = "''";} + + ##### gather territory listings for this agent if select territories is enabled + $VARterritories=''; + if ($agent_select_territories > 0) + { + $stmt="SELECT territory from vicidial_user_territories where user='$VD_login';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01062',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $territory_ct = mysql_num_rows($rslt); + $territoryCT=0; + while ($territoryCT < $territory_ct) + { + $row=mysql_fetch_row($rslt); + $territories[$territoryCT] =$row[0]; + $VARterritories = "$VARterritories'$territories[$territoryCT]',"; + $territoryCT++; + } + $VARterritories = substr("$VARterritories", 0, -1); + echo "\n"; + } + + ##### grab the allowable inbound groups to choose from for transfer options + $xfer_groups = preg_replace("/^ | -$/","",$xfer_groups); + $xfer_groups = preg_replace("/ /","','",$xfer_groups); + $xfer_groups = "'$xfer_groups'"; + $VARxfergroups="''"; + if ($allow_closers == 'Y') + { + $VARxfergroups=''; + $stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 600;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $xfer_ct = mysql_num_rows($rslt); + $XFgrpCT=0; + while ($XFgrpCT < $xfer_ct) + { + $row=mysql_fetch_row($rslt); + $VARxfergroups = "$VARxfergroups'$row[0]',"; + $VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',"; + if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];} + $XFgrpCT++; + } + $VARxfergroups = substr("$VARxfergroups", 0, -1); + $VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1); + } + + if (ereg('Y',$agent_allow_group_alias)) + { + ##### grab the active group aliases + $stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $VD_group_aliases = mysql_num_rows($rslt); + $j=0; + while ($j < $VD_group_aliases) + { + $row=mysql_fetch_row($rslt); + $group_alias_id[$i] = $row[0]; + $group_alias_name[$i] = $row[1]; + $caller_id_number[$i] = $row[2]; + $VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',"; + $VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',"; + $VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',"; + $i++; + $j++; + } + $VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases); + $VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1); + $VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1); + $VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1); + } + + ##### grab the number of leads in the hopper for this campaign + $stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $row=mysql_fetch_row($rslt); + $campaign_leads_to_call = $row[0]; + echo "\n"; + + } + else + { + $VDloginDISPLAY=1; + $VDdisplayMESSAGE = "Campagna non attiva, prova di nuovo
"; } } - ### END - CHECK TO SEE IF SHIFT ENFORCEMENT IS ENABLED AND AGENT IS OUTSIDE OF THEIR SHIFTS, IF SO, OUTPUT ERROR - - - - if ($WeBRooTWritablE > 0) + else { - fwrite ($fp, "vdweb|GOOD|$date|$VD_login|$VD_pass|$ip|$browser|$LOGfullname|\n"); - fclose($fp); + if ($WeBRooTWritablE > 0) + { + fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n"); + fclose($fp); + } + $VDloginDISPLAY=1; + $VDdisplayMESSAGE = "Login errato, prova di nuovo
"; } - $user_abb = "$VD_login$VD_login$VD_login$VD_login"; - while ( (strlen($user_abb) > 4) and ($forever_stop < 200) ) - {$user_abb = eregi_replace("^.","",$user_abb); $forever_stop++;} + } + if ($VDloginDISPLAY) + { + echo "Agent web client: Login Campagna\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "

$VDdisplayMESSAGE

"; + echo ""; + echo ""; + echo ""; + echo "\n"; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo "\n"; + echo "\n"; + echo "
Login Campagna
 
Login Utente:
Password Utente:
Campagna: $camp_form_code
  \n"; + echo "

VERSIONE: $version       BUILD: $build
\n"; + echo "\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } - $stmt="SELECT allowed_campaigns from vicidial_user_groups where user_group='$VU_user_group';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01008',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $original_phone_login = $phone_login; + + # code for parsing load-balanced agent phone allocation where agent interface + # will send multiple phones-table logins so that the script can determine the + # server that has the fewest agents logged into it. + # login: ca101,cb101,cc101 + $alias_found=0; + $stmt="select count(*) from phones_alias where alias_id = '$phone_login';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $alias_ct = mysql_num_rows($rslt); + if ($alias_ct > 0) + { $row=mysql_fetch_row($rslt); - $LOGallowed_campaigns =$row[0]; + $alias_found = "$row[0]"; + } + if ($alias_found > 0) + { + $stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $alias_ct = mysql_num_rows($rslt); + if ($alias_ct > 0) + { + $row=mysql_fetch_row($rslt); + $alias_name = "$row[0]"; + $phone_login = "$row[1]"; + } + } - if ( (!eregi(" $VD_campaign ",$LOGallowed_campaigns)) and (!eregi("ALL-CAMPAIGNS",$LOGallowed_campaigns)) ) + $pa=0; + if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) ) + { + $phoneSQL = "("; + $phones_auto = explode(',',$phone_login); + $phones_auto_ct = count($phones_auto); + while($pa < $phones_auto_ct) + { + if ($pa > 0) + {$phoneSQL .= " or ";} + $desc = ($phones_auto_ct - $pa); # traverse in reverse order + $phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')"; + $pa++; + } + $phoneSQL .= ")"; + } + else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";} + + $authphone=0; + #$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';"; + $stmt="SELECT count(*) from phones,servers where $phoneSQL and phones.active = 'Y' and active_agent_login_server='Y' and phones.server_ip=servers.server_ip;"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $authphone=$row[0]; + if (!$authphone) + { + echo "Agent web client: Login Telefono Error\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "


"; + echo ""; + echo ""; + echo "\n"; + echo "\n"; + echo ""; + echo "\n"; + echo ""; + echo "\n"; + echo "\n"; + echo "\n"; + echo "
Login Error
 
Spiacente, il telefono inserito non è attivo in questo sistema, riprova di nuovo:
 
Login Telefono:
Password Telefono:

VERSIONE: $version       BUILD: $build
\n"; + echo "\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } + else + { + ### go through the entered phones to figure out which server has fewest agents + ### logged in and use that phone login account + if ($pa > 0) + { + $pb=0; + $pb_login=''; + $pb_server_ip=''; + $pb_count=0; + $pb_log=''; + while($pb < $phones_auto_ct) + { + ### find the server_ip of each phone_login + $stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';"; + if ($DB) {echo "|$stmtx|\n";} + if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} + $rslt=mysql_query($stmtx, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $rowx=mysql_fetch_row($rslt); + + ### get number of agents logged in to each server + $stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + + ### find out whether the server is set to active + $stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y' and active_agent_login_server='Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $rowy=mysql_fetch_row($rslt); + + ### find out whether the server_updater is running + $stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $rowz=mysql_fetch_row($rslt); + + $pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]| "; + + if ( ($rowy[0] > 0) && ($rowz[0] > 0) ) + { + if ( ($pb_count >= $row[0]) || (strlen($pb_server_ip) < 4) ) + { + $pb_count=$row[0]; + $pb_server_ip=$rowx[0]; + $phone_login=$phones_auto[$pb]; + } + } + $pb++; + } + echo "\n"; + } + echo "Agent web client\n"; + $stmt="SELECT extension,dialplan_number,voicemail_id,phone_ip,computer_ip,server_ip,login,pass,status,active,phone_type,fullname,company,picture,messages,old_messages,protocol,local_gmt,ASTmgrUSERNAME,ASTmgrSECRET,login_user,login_pass,login_campaign,park_on_extension,conf_on_extension,VICIDIAL_park_on_extension,VICIDIAL_park_on_filename,monitor_prefix,recording_exten,voicemail_exten,voicemail_dump_exten,ext_context,dtmf_send_extension,call_out_number_group,client_browser,install_directory,local_web_callerID_URL,VICIDIAL_web_URL,AGI_call_logging_enabled,user_switching_enabled,conferencing_enabled,admin_hangup_enabled,admin_hijack_enabled,admin_monitor_enabled,call_parking_enabled,updater_check_enabled,AFLogging_enabled,QUEUE_ACTION_enabled,CallerID_popup_enabled,voicemail_button_enabled,enable_fast_refresh,fast_refresh_rate,enable_persistant_mysql,auto_dial_next_number,VDstop_rec_after_each_call,DBX_server,DBX_database,DBX_user,DBX_pass,DBX_port,DBY_server,DBY_database,DBY_user,DBY_pass,DBY_port,outbound_cid,enable_sipsak_messages,email,template_id,conf_override,phone_context,phone_ring_timeout,conf_secret,is_webphone,use_external_server_ip,codecs_list from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $extension=$row[0]; + $dialplan_number=$row[1]; + $voicemail_id=$row[2]; + $phone_ip=$row[3]; + $computer_ip=$row[4]; + $server_ip=$row[5]; + $login=$row[6]; + $pass=$row[7]; + $status=$row[8]; + $active=$row[9]; + $phone_type=$row[10]; + $fullname=$row[11]; + $company=$row[12]; + $picture=$row[13]; + $messages=$row[14]; + $old_messages=$row[15]; + $protocol=$row[16]; + $local_gmt=$row[17]; + $ASTmgrUSERNAME=$row[18]; + $ASTmgrSECRET=$row[19]; + $login_user=$row[20]; + $login_pass=$row[21]; + $login_campaign=$row[22]; + $park_on_extension=$row[23]; + $conf_on_extension=$row[24]; + $VICIDiaL_park_on_extension=$row[25]; + $VICIDiaL_park_on_filename=$row[26]; + $monitor_prefix=$row[27]; + $recording_exten=$row[28]; + $voicemail_exten=$row[29]; + $voicemail_dump_exten=$row[30]; + $ext_context=$row[31]; + $dtmf_send_extension=$row[32]; + $call_out_number_group=$row[33]; + $client_browser=$row[34]; + $install_directory=$row[35]; + $local_web_callerID_URL=$row[36]; + $VICIDiaL_web_URL=$row[37]; + $AGI_call_logging_enabled=$row[38]; + $user_switching_enabled=$row[39]; + $conferencing_enabled=$row[40]; + $admin_hangup_enabled=$row[41]; + $admin_hijack_enabled=$row[42]; + $admin_monitor_enabled=$row[43]; + $call_parking_enabled=$row[44]; + $updater_check_enabled=$row[45]; + $AFLogging_enabled=$row[46]; + $QUEUE_ACTION_enabled=$row[47]; + $CallerID_popup_enabled=$row[48]; + $voicemail_button_enabled=$row[49]; + $enable_fast_refresh=$row[50]; + $fast_refresh_rate=$row[51]; + $enable_persistant_mysql=$row[52]; + $auto_dial_next_number=$row[53]; + $VDstop_rec_after_each_call=$row[54]; + $DBX_server=$row[55]; + $DBX_database=$row[56]; + $DBX_user=$row[57]; + $DBX_pass=$row[58]; + $DBX_port=$row[59]; + $outbound_cid=$row[65]; + $enable_sipsak_messages=$row[66]; + $conf_secret=$row[72]; + $is_webphone=$row[73]; + $use_external_server_ip=$row[74]; + $codecs_list=$row[75]; + + $no_empty_session_warnings=0; + if ($phone_login == 'nophone') + { + $no_empty_session_warnings=1; + } + if ($PhonESComPIP == '1') + { + if (strlen($computer_ip) < 4) + { + $stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);} + } + } + if ($PhonESComPIP == '2') + { + $stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);} + } + if ($clientDST) + { + $local_gmt = ($local_gmt + $isdst); + } + if ($protocol == 'EXTERNAL') + { + $protocol = 'Local'; + $extension = "$dialplan_number$AT$ext_context"; + } + $SIP_user = "$protocol/$extension"; + $SIP_user_DiaL = "$protocol/$extension"; + if ( (ereg('8300',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') ) + { + $SIP_user = "$protocol/$extension$VD_login"; + } + + $stmt="SELECT asterisk_version from servers where server_ip='$server_ip';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $asterisk_version=$row[0]; + + # If a park extension is not set, use the default one + if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) ) + { + $VICIDiaL_park_on_extension = "$park_ext"; + $VICIDiaL_park_on_filename = "$park_file_name"; + echo "\n"; + } + echo "\n"; + + # If a web form address is not set, use the default one + if (strlen($web_form_address)>0) + { + $VICIDiaL_web_form_address = "$web_form_address"; + echo "\n"; + } + else + { + $VICIDiaL_web_form_address = "$VICIDiaL_web_URL"; + print "\n"; + $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); + } + $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); + + # If a web form address two is not set, use the first one + if (strlen($web_form_address_two)>0) + { + $VICIDiaL_web_form_address_two = "$web_form_address_two"; + echo "\n"; + } + else + { + $VICIDiaL_web_form_address_two = "$VICIDiaL_web_form_address"; + echo "\n"; + $VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two); + } + $VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two); + + # If closers are allowed su this campaign + if ($allow_closers=="Y") + { + $VICIDiaL_allow_closers = 1; + echo "\n"; + } + else + { + $VICIDiaL_allow_closers = 0; + echo "\n"; + } + + + $session_ext = eregi_replace("[^a-z0-9]", "", $extension); + if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);} + $session_rand = (rand(1,9999999) + 10000000); + $session_name = "$StarTtimE$US$session_ext$session_rand"; + + if ($webform_sessionname) + {$webform_sessionname = "&session_name=$session_name";} + else + {$webform_sessionname = '';} + + $stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);} + + $stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);} + + if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) ) + { + ##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly + $stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $prev_login_ct = mysql_num_rows($rslt); + $i=0; + while ($i < $prev_login_ct) + { + $row=mysql_fetch_row($rslt); + $session_id =$row[0]; + $i++; + } + if ($prev_login_ct > 0) + {echo "\n";} + else + { + ##### grab the next available vicidial_conference room and reserve it + $stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + if ($row[0] > 0) + { + $stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);} + + $stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$VD_login') );"; + if ($format=='debug') {echo "\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $row=mysql_fetch_row($rslt); + $session_id = $row[0]; + } + echo "\n"; + } + + ### mark leads that were not dispositioned during previous calls as ERI + $stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $vlERIaffected_rows = mysql_affected_rows($link); + echo "\n"; + + $stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $vhICaffected_rows = mysql_affected_rows($link); + echo "\n"; + + $stmt="DELETE from vicidial_live_agents where user ='$VD_login';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $vlaLIaffected_rows = mysql_affected_rows($link); + echo "\n"; + + $stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $vliaLIaffected_rows = mysql_affected_rows($link); + echo "\n"; + + ### insert an entry into the user log for the login event + $vul_data = "$vlERIaffected_rows|$vhICaffected_rows|$vlaLIaffected_rows|$vliaLIaffected_rows"; + $stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group,session_id,server_ip,extension,computer_ip,browser,data) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group','$session_id','$server_ip','$protocol/$extension','$ip','$browser','$vul_data')"; + if ($DB) {echo "|$stmt|\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);} + + # echo "You have logged in as user: $VD_login su phone: $SIP_user nella campagna: $VD_campaign
\n"; + $VICIDiaL_is_logged_in=1; + + ### set the callerID for manager middleware-app to connect the phone to the user + $SIqueryCID = "S$CIDdate$session_id"; + + ############################################# + ##### START SYSTEM_SETTINGS LOOKUP ##### + $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages,queuemetrics_loginout FROM system_settings;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $qm_conf_ct = mysql_num_rows($rslt); + if ($qm_conf_ct > 0) + { + $row=mysql_fetch_row($rslt); + $enable_queuemetrics_logging = $row[0]; + $queuemetrics_server_ip = $row[1]; + $queuemetrics_dbname = $row[2]; + $queuemetrics_login = $row[3]; + $queuemetrics_pass = $row[4]; + $queuemetrics_log_id = $row[5]; + $vicidial_agent_disable = $row[6]; + $allow_sipsak_messages = $row[7]; + $queuemetrics_loginout = $row[8]; + } + ##### END QUEUEMETRICS LOGGING LOOKUP ##### + ########################################### + + if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) ) + { + $SIPSAK_prefix = 'LIN-'; + echo "\n"; + passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); + $SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate"; + } + + $webphone_content=''; + if ($is_webphone != 'Y') + { + ### insert a NUOVO record to the vicidial_manager table to be processed + $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + echo "\n"; + } + else + { + ### build Iframe variable content for webphone here + $codecs_list = preg_replace("/ /",'',$codecs_list); + $codecs_list = preg_replace("/-/",'',$codecs_list); + $codecs_list = preg_replace("/&/",'',$codecs_list); + $webphone_server_ip = $server_ip; + if ($use_external_server_ip=='Y') + { + ##### find external_server_ip if enabled for this phone account + $stmt="SELECT external_server_ip FROM servers where server_ip='$server_ip' LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01065',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $exip_ct = mysql_num_rows($rslt); + if ($exip_ct > 0) + { + $row=mysql_fetch_row($rslt); + $webphone_server_ip =$row[0]; + } + } + ##### find webphone_url in system_settings and generate IFRAME code for it ##### + $stmt="SELECT webphone_url FROM system_settings LIMIT 1;"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01066',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $wu_ct = mysql_num_rows($rslt); + if ($wu_ct > 0) + { + $row=mysql_fetch_row($rslt); + $webphone_url =$row[0]; + } + + ### base64 encode variables + $b64_phone_login = base64_encode($extension); + $b64_phone_pass = base64_encode($conf_secret); + $b64_session_name = base64_encode($session_name); + $b64_server_ip = base64_encode($webphone_server_ip); + $b64_callerid = base64_encode($outbound_cid); + $b64_protocol = base64_encode($protocol); + $b64_codecs = base64_encode($codecs_list); + + $WebPhonEurl = "$webphone_url?phone_login=$b64_phone_login&phone_login=$b64_phone_login&phone_pass=$b64_phone_pass&server_ip=$b64_server_ip&callerid=$b64_callerid&protocol=$b64_protocol&codecs=$b64_codecs"; + $webphone_content = ""; + } + + ##### grab the campaign_weight and number of calls today su that campaign for the agent + $stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';"; + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($DB) {echo "$stmt\n";} + $vca_ct = mysql_num_rows($rslt); + if ($vca_ct > 0) + { + $row=mysql_fetch_row($rslt); + $campaign_weight = $row[0]; + $calls_today = $row[1]; + $i++; + } + else + { + $campaign_weight = '0'; + $calls_today = '0'; + $stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + echo "\n"; + } + + if ($auto_dial_level > 0) + { + echo "\n"; + + + $closer_chooser_string=''; + $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + echo "\n"; + + if ($enable_queuemetrics_logging > 0) + { + $QM_LOGIN = 'AGENTLOGIN'; + $QM_PHONE = "$VD_login@agents"; + if ($queuemetrics_loginout=='CALLBACK') + { + $QM_LOGIN = 'AGENTCALLBACKLOGIN'; + $QM_PHONE = "$SIP_user_DiaL"; + } + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + echo "\n"; + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + echo "\n"; + + mysql_close($linkB); + mysql_select_db("$VARDB_database", $link); + } + + + if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) + { + print "\n"; + } + } + else + { + print "\n"; + + $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N');"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $link); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($link); + echo "\n"; + + if ($enable_queuemetrics_logging > 0) + { + $QM_LOGIN = 'AGENTLOGIN'; + $QM_PHONE = "$VD_login@agents"; + if ($queuemetrics_loginout=='CALLBACK') + { + $QM_LOGIN = 'AGENTCALLBACKLOGIN'; + $QM_PHONE = "$SIP_user_DiaL"; + } + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='$QM_LOGIN',data1='$QM_PHONE',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + echo "\n"; + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + echo "\n"; + + mysql_close($linkB); + mysql_select_db("$VARDB_database", $link); + } + } + } + else { echo "Agent web client: Login Campagna\n"; echo "\n"; @@ -1036,7 +2188,33 @@ $VDloginDISPLAY=0; echo "\n"; echo "\n"; echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "Sorry, you are not allowed to login to this campaign: $VD_campaign\n"; + echo "Spiacenti, non ci sono contatti da chiamare per questa campagna\n"; + echo "
\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "\n"; + echo "Login: \n
"; + echo "Password:
\n"; + echo "Campagna: $camp_form_code
\n"; + echo "   \n"; + echo "\n"; + echo "
\n\n"; + echo "\n\n"; + echo "\n\n"; + exit; + } + if (strlen($session_id) < 1) + { + echo "Agent web client: Login Campagna\n"; + echo "\n"; + echo "\n"; + echo " Orologio
\n"; + echo "\n"; + echo "\n"; +echo "\n";echo "\n"; echo "
English Italiano
\n"; + echo "Sorry, there are no available sessions\n"; echo "
\n"; echo "\n"; echo "\n"; @@ -1054,1154 +2232,97 @@ echo "
 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01009',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $CAMPactive=$row[0]; - if($CAMPactive>0) + if (ereg('MSIE',$browser)) { - if ($TEST_all_statuses > 0) {$selectableSQL = '';} - else {$selectableSQL = "selectable='Y' and";} - $VARstatuses=''; - $VARstatusnames=''; - ##### grab the statuses that can be used for dispositioning by an agent - $stmt="SELECT status,status_name FROM vicidial_statuses WHERE $selectableSQL status != 'NEW' order by status limit 50;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01010',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VD_statuses_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $VD_statuses_ct) - { - $row=mysql_fetch_row($rslt); - $statuses[$i] =$row[0]; - $status_names[$i] =$row[1]; - $VARstatuses = "$VARstatuses'$statuses[$i]',"; - $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; - $i++; - } - - ##### grab the campaign-specific statuses that can be used for dispositioning by an agent - $stmt="SELECT status,status_name FROM vicidial_campaign_statuses WHERE $selectableSQL status != 'NEW' and campaign_id='$VD_campaign' order by status limit 80;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01011',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VD_statuses_camp = mysql_num_rows($rslt); - $j=0; - while ($j < $VD_statuses_camp) - { - $row=mysql_fetch_row($rslt); - $statuses[$i] =$row[0]; - $status_names[$i] =$row[1]; - $VARstatuses = "$VARstatuses'$statuses[$i]',"; - $VARstatusnames = "$VARstatusnames'$status_names[$i]',"; - $i++; - $j++; - } - $VD_statuses_ct = ($VD_statuses_ct+$VD_statuses_camp); - $VARstatuses = substr("$VARstatuses", 0, -1); - $VARstatusnames = substr("$VARstatusnames", 0, -1); - - ##### grab the campaign-specific HotKey statuses that can be used for dispositioning by an agent - $stmt="SELECT hotkey,status,status_name FROM vicidial_campaign_hotkeys WHERE selectable='Y' and status != 'NEW' and campaign_id='$VD_campaign' order by hotkey limit 9;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01012',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $HK_statuses_camp = mysql_num_rows($rslt); - $w=0; - $HKboxA=''; - $HKboxB=''; - $HKboxC=''; - while ($w < $HK_statuses_camp) - { - $row=mysql_fetch_row($rslt); - $HKhotkey[$w] =$row[0]; - $HKstatus[$w] =$row[1]; - $HKstatus_name[$w] =$row[2]; - $HKhotkeys = "$HKhotkeys'$HKhotkey[$w]',"; - $HKstatuses = "$HKstatuses'$HKstatus[$w]',"; - $HKstatusnames = "$HKstatusnames'$HKstatus_name[$w]',"; - if ($w < 3) - {$HKboxA = "$HKboxA $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} - if ( ($w >= 3) and ($w < 6) ) - {$HKboxB = "$HKboxB $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} - if ($w >= 6) - {$HKboxC = "$HKboxC $HKhotkey[$w] - $HKstatus[$w] - $HKstatus_name[$w]
";} - $w++; - } - $HKhotkeys = substr("$HKhotkeys", 0, -1); - $HKstatuses = substr("$HKstatuses", 0, -1); - $HKstatusnames = substr("$HKstatusnames", 0, -1); - - ##### grab the campaign settings - $stmt="SELECT park_ext,park_file_name,web_form_address,allow_closers,auto_dial_level,dial_timeout,dial_prefix,campaign_cid,campaign_vdad_exten,campaign_rec_exten,campaign_recording,campaign_rec_filename,campaign_script,get_call_launch,am_message_exten,xferconf_a_dtmf,xferconf_a_number,xferconf_b_dtmf,xferconf_b_number,alt_number_dialing,scheduled_callbacks,wrapup_seconds,wrapup_message,closer_campaigns,use_internal_dnc,allcalls_delay,omit_phone_code,agent_pause_codes_active,no_hopper_leads_logins,campaign_allow_inbound,manual_dial_list_id,default_xfer_group,xfer_groups,disable_alter_custphone,display_queue_count,manual_dial_filter,agent_clipboard_copy,use_campaign_dnc,three_way_call_cid,dial_method,three_way_dial_prefix,web_form_target,vtiger_screen_login,agent_allow_group_alias,default_group_alias,quick_transfer_button,prepopulate_transfer_preset,view_calls_in_queue,view_calls_in_queue_launch,call_requeue_button,pause_after_each_call,no_hopper_dialing,agent_dial_owner_only,agent_display_dialable_leads,web_form_address_two,agent_select_territories,crm_popup_login,crm_login_address,timer_action,timer_action_message,timer_action_seconds,start_call_url,dispo_call_url,xferconf_c_number,xferconf_d_number,xferconf_e_number FROM vicidial_campaigns where campaign_id = '$VD_campaign';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01013',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $row=mysql_fetch_row($rslt); - $park_ext = $row[0]; - $park_file_name = $row[1]; - $web_form_address = stripslashes($row[2]); - $allow_closers = $row[3]; - $auto_dial_level = $row[4]; - $dial_timeout = $row[5]; - $dial_prefix = $row[6]; - $campaign_cid = $row[7]; - $campaign_vdad_exten = $row[8]; - $campaign_rec_exten = $row[9]; - $campaign_recording = $row[10]; - $campaign_rec_filename = $row[11]; - $campaign_script = $row[12]; - $get_call_launch = $row[13]; - $campaign_am_message_exten = '8320'; - $xferconf_a_dtmf = $row[15]; - $xferconf_a_number = $row[16]; - $xferconf_b_dtmf = $row[17]; - $xferconf_b_number = $row[18]; - $alt_number_dialing = $row[19]; - $VC_scheduled_callbacks = $row[20]; - $wrapup_seconds = $row[21]; - $wrapup_message = $row[22]; - $closer_campaigns = $row[23]; - $use_internal_dnc = $row[24]; - $allcalls_delay = $row[25]; - $omit_phone_code = $row[26]; - $agent_pause_codes_active = $row[27]; - $no_hopper_leads_logins = $row[28]; - $campaign_allow_inbound = $row[29]; - $manual_dial_list_id = $row[30]; - $default_xfer_group = $row[31]; - $xfer_groups = $row[32]; - $disable_alter_custphone = $row[33]; - $display_queue_count = $row[34]; - $manual_dial_filter = $row[35]; - $CopY_tO_ClipboarD = $row[36]; - $use_campaign_dnc = $row[37]; - $three_way_call_cid = $row[38]; - $dial_method = $row[39]; - $three_way_dial_prefix = $row[40]; - $web_form_target = $row[41]; - $vtiger_screen_login = $row[42]; - $agent_allow_group_alias = $row[43]; - $default_group_alias = $row[44]; - $quick_transfer_button = $row[45]; - $prepopulate_transfer_preset = $row[46]; - $view_calls_in_queue = $row[47]; - $view_calls_in_queue_launch = $row[48]; - $call_requeue_button = $row[49]; - $pause_after_each_call = $row[50]; - $no_hopper_dialing = $row[51]; - $agent_dial_owner_only = $row[52]; - $agent_display_dialable_leads = $row[53]; - $web_form_address_two = $row[54]; - $agent_select_territories = $row[55]; - $crm_popup_login = $row[56]; - $crm_login_address = $row[57]; - $timer_action = $row[58]; - $timer_action_message = $row[59]; - $timer_action_seconds = $row[60]; - $start_call_url = $row[61]; - $dispo_call_url = $row[62]; - $xferconf_c_number = $row[63]; - $xferconf_d_number = $row[64]; - $xferconf_e_number = $row[65]; - - if ($user_territories_active < 1) - {$agent_select_territories = 0;} - if (preg_match("/Y/",$agent_select_territories)) - {$agent_select_territories=1;} - else - {$agent_select_territories=0;} - - if (preg_match("/Y/",$agent_display_dialable_leads)) - {$agent_display_dialable_leads=1;} - else - {$agent_display_dialable_leads=0;} - - if (preg_match("/Y/",$no_hopper_dialing)) - {$no_hopper_dialing=1;} - else - {$no_hopper_dialing=0;} - - if ( (preg_match("/Y/",$call_requeue_button)) and ($auto_dial_level > 0) ) - {$call_requeue_button=1;} - else - {$call_requeue_button=0;} - - if ( (preg_match("/AUTO/",$view_calls_in_queue_launch)) and ($auto_dial_level > 0) ) - {$view_calls_in_queue_launch=1;} - else - {$view_calls_in_queue_launch=0;} - - if ( (!preg_match("/NONE/",$view_calls_in_queue)) and ($auto_dial_level > 0) ) - {$view_calls_in_queue=1;} - else - {$view_calls_in_queue=0;} - - if (preg_match("/Y/",$pause_after_each_call)) - {$dispo_check_all_pause=1;} - - $quick_transfer_button_enabled=0; - if (preg_match("/IN_GROUP|PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$quick_transfer_button)) - {$quick_transfer_button_enabled=1;} - - $preset_populate=''; - $prepopulate_transfer_preset_enabled=0; - if (preg_match("/PRESET_1|PRESET_2|PRESET_3|PRESET_4|PRESET_5/",$prepopulate_transfer_preset)) - { - $prepopulate_transfer_preset_enabled=1; - if (preg_match("/PRESET_1/",$prepopulate_transfer_preset)) - {$preset_populate = $xferconf_a_number;} - if (preg_match("/PRESET_2/",$prepopulate_transfer_preset)) - {$preset_populate = $xferconf_b_number;} - if (preg_match("/PRESET_3/",$prepopulate_transfer_preset)) - {$preset_populate = $xferconf_c_number;} - if (preg_match("/PRESET_4/",$prepopulate_transfer_preset)) - {$preset_populate = $xferconf_d_number;} - if (preg_match("/PRESET_5/",$prepopulate_transfer_preset)) - {$preset_populate = $xferconf_e_number;} - } - - $default_group_alias_cid=''; - if (strlen($default_group_alias)>1) - { - $stmt = "select caller_id_number from groups_alias where group_alias_id='$default_group_alias';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01055',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidnum_ct = mysql_num_rows($rslt); - if ($VDIG_cidnum_ct > 0) - { - $row=mysql_fetch_row($rslt); - $default_group_alias_cid = $row[0]; - } - } - - $stmt = "select group_web_vars from vicidial_campaign_agents where campaign_id='$VD_campaign' and user='$VD_login';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01056',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VDIG_cidogwv = mysql_num_rows($rslt); - if ($VDIG_cidogwv > 0) - { - $row=mysql_fetch_row($rslt); - $default_web_vars = $row[0]; - } - - if ( (!ereg('DISABLED',$VU_vicidial_recording_override)) and ($VU_vicidial_recording > 0) ) - { - $campaign_recording = $VU_vicidial_recording_override; - echo "\n"; - } - if ( ($VC_scheduled_callbacks=='Y') and ($VU_scheduled_callbacks=='1') ) - {$scheduled_callbacks='1';} - if ($VU_vicidial_recording=='0') - {$campaign_recording='NEVER';} - if ($VU_alter_custphone_override=='ALLOW_ALTER') - {$disable_alter_custphone='N';} - if (strlen($three_way_dial_prefix) < 1) - {$three_way_dial_prefix = $dial_prefix ;} - if ($alt_number_dialing=='Y') - {$alt_phone_dialing='1';} - else - { - $alt_phone_dialing='0'; - $DefaulTAlTDiaL='0'; - } - if ($display_queue_count=='N') - {$callholdstatus='0';} - if ( ($dial_method == 'INBOUND_MAN') or ($outbound_autodial_active < 1) ) - {$VU_closer_default_blended=0;} - - $closer_campaigns = preg_replace("/^ | -$/","",$closer_campaigns); - $closer_campaigns = preg_replace("/ /","','",$closer_campaigns); - $closer_campaigns = "'$closer_campaigns'"; - - if ( (ereg('Y',$agent_pause_codes_active)) or (ereg('FORCE',$agent_pause_codes_active)) ) - { - ##### grab the pause codes for this campaign - $stmt="SELECT pause_code,pause_code_name FROM vicidial_pause_codes WHERE campaign_id='$VD_campaign' order by pause_code limit 50;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01014',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VD_pause_codes = mysql_num_rows($rslt); - $j=0; - while ($j < $VD_pause_codes) - { - $row=mysql_fetch_row($rslt); - $pause_codes[$i] =$row[0]; - $pause_code_names[$i] =$row[1]; - $VARpause_codes = "$VARpause_codes'$pause_codes[$i]',"; - $VARpause_code_names = "$VARpause_code_names'$pause_code_names[$i]',"; - $i++; - $j++; - } - $VD_pause_codes_ct = ($VD_pause_codes_ct+$VD_pause_codes); - $VARpause_codes = substr("$VARpause_codes", 0, -1); - $VARpause_code_names = substr("$VARpause_code_names", 0, -1); - } - - ##### grab the inbound groups to choose from if campaign contains CLOSER - $VARingroups="''"; - if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) - { - $VARingroups=''; - $stmt="select group_id from vicidial_inbound_groups where active = 'Y' and group_id IN($closer_campaigns) order by group_id limit 600;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01015',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $closer_ct = mysql_num_rows($rslt); - $INgrpCT=0; - while ($INgrpCT < $closer_ct) - { - $row=mysql_fetch_row($rslt); - $closer_groups[$INgrpCT] =$row[0]; - $VARingroups = "$VARingroups'$closer_groups[$INgrpCT]',"; - $INgrpCT++; - } - $VARingroups = substr("$VARingroups", 0, -1); - } - else - {$closer_campaigns = "''";} - - ##### gather territory listings for this agent if select territories is enabled - $VARterritories=''; - if ($agent_select_territories > 0) - { - $stmt="SELECT territory from vicidial_user_territories where user='$VD_login';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01062',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $territory_ct = mysql_num_rows($rslt); - $territoryCT=0; - while ($territoryCT < $territory_ct) - { - $row=mysql_fetch_row($rslt); - $territories[$territoryCT] =$row[0]; - $VARterritories = "$VARterritories'$territories[$territoryCT]',"; - $territoryCT++; - } - $VARterritories = substr("$VARterritories", 0, -1); - echo "\n"; - } - - ##### grab the allowable inbound groups to choose from for transfer options - $xfer_groups = preg_replace("/^ | -$/","",$xfer_groups); - $xfer_groups = preg_replace("/ /","','",$xfer_groups); - $xfer_groups = "'$xfer_groups'"; - $VARxfergroups="''"; - if ($allow_closers == 'Y') - { - $VARxfergroups=''; - $stmt="select group_id,group_name from vicidial_inbound_groups where active = 'Y' and group_id IN($xfer_groups) order by group_id limit 600;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01016',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $xfer_ct = mysql_num_rows($rslt); - $XFgrpCT=0; - while ($XFgrpCT < $xfer_ct) - { - $row=mysql_fetch_row($rslt); - $VARxfergroups = "$VARxfergroups'$row[0]',"; - $VARxfergroupsnames = "$VARxfergroupsnames'$row[1]',"; - if ($row[0] == "$default_xfer_group") {$default_xfer_group_name = $row[1];} - $XFgrpCT++; - } - $VARxfergroups = substr("$VARxfergroups", 0, -1); - $VARxfergroupsnames = substr("$VARxfergroupsnames", 0, -1); - } - - if (ereg('Y',$agent_allow_group_alias)) - { - ##### grab the active group aliases - $stmt="SELECT group_alias_id,group_alias_name,caller_id_number FROM groups_alias WHERE active='Y' order by group_alias_id limit 1000;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01054',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $VD_group_aliases = mysql_num_rows($rslt); - $j=0; - while ($j < $VD_group_aliases) - { - $row=mysql_fetch_row($rslt); - $group_alias_id[$i] = $row[0]; - $group_alias_name[$i] = $row[1]; - $caller_id_number[$i] = $row[2]; - $VARgroup_alias_ids = "$VARgroup_alias_ids'$group_alias_id[$i]',"; - $VARgroup_alias_names = "$VARgroup_alias_names'$group_alias_name[$i]',"; - $VARcaller_id_numbers = "$VARcaller_id_numbers'$caller_id_number[$i]',"; - $i++; - $j++; - } - $VD_group_aliases_ct = ($VD_group_aliases_ct+$VD_group_aliases); - $VARgroup_alias_ids = substr("$VARgroup_alias_ids", 0, -1); - $VARgroup_alias_names = substr("$VARgroup_alias_names", 0, -1); - $VARcaller_id_numbers = substr("$VARcaller_id_numbers", 0, -1); - } - - ##### grab the number of leads in the hopper for this campaign - $stmt="SELECT count(*) FROM vicidial_hopper where campaign_id = '$VD_campaign' and status='READY';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01017',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $row=mysql_fetch_row($rslt); - $campaign_leads_to_call = $row[0]; - echo "\n"; - + $useIE=1; + echo "\n"; } - else + else { - $VDloginDISPLAY=1; - $VDdisplayMESSAGE = "Campagna non attiva, prova di nuovo
"; - } - } - else - { - if ($WeBRooTWritablE > 0) - { - fwrite ($fp, "vdweb|FAIL|$date|$VD_login|$VD_pass|$ip|$browser|\n"); - fclose($fp); - } - $VDloginDISPLAY=1; - $VDdisplayMESSAGE = "Login errato, prova di nuovo
"; - } - } - if ($VDloginDISPLAY) - { - echo "Agent web client: Login Campagna\n"; - echo "\n"; - echo "\n"; - echo " Orologio
\n"; - echo "\n"; - echo "\n"; -echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "

$VDdisplayMESSAGE

"; - echo ""; - echo ""; - echo ""; - echo "\n"; - echo "\n"; - echo ""; - echo "\n"; - echo ""; - echo "\n"; - echo ""; - echo "\n"; - echo "\n"; - echo "\n"; - echo "
Login Campagna
 
Login Utente:
Password Utente:
Campagna: $camp_form_code
  \n"; - echo "

VERSIONE: $version       BUILD: $build
\n"; - echo "\n\n"; - echo "\n\n"; - echo "\n\n"; - exit; - } - -$original_phone_login = $phone_login; - -# code for parsing load-balanced agent phone allocation where agent interface -# will send multiple phones-table logins so that the script can determine the -# server that has the fewest agents logged into it. -# login: ca101,cb101,cc101 - $alias_found=0; -$stmt="select count(*) from phones_alias where alias_id = '$phone_login';"; -$rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01018',$VD_login,$server_ip,$session_name,$one_mysql_log);} -$alias_ct = mysql_num_rows($rslt); -if ($alias_ct > 0) - { - $row=mysql_fetch_row($rslt); - $alias_found = "$row[0]"; - } -if ($alias_found > 0) - { - $stmt="select alias_name,logins_list from phones_alias where alias_id = '$phone_login' limit 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01019',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $alias_ct = mysql_num_rows($rslt); - if ($alias_ct > 0) - { - $row=mysql_fetch_row($rslt); - $alias_name = "$row[0]"; - $phone_login = "$row[1]"; - } - } - -$pa=0; -if ( (eregi(',',$phone_login)) and (strlen($phone_login) > 2) ) - { - $phoneSQL = "("; - $phones_auto = explode(',',$phone_login); - $phones_auto_ct = count($phones_auto); - while($pa < $phones_auto_ct) - { - if ($pa > 0) - {$phoneSQL .= " or ";} - $desc = ($phones_auto_ct - $pa); # traverse in reverse order - $phoneSQL .= "(login='$phones_auto[$desc]' and pass='$phone_pass')"; - $pa++; - } - $phoneSQL .= ")"; - } -else {$phoneSQL = "login='$phone_login' and pass='$phone_pass'";} - -$authphone=0; -#$stmt="SELECT count(*) from phones where $phoneSQL and active = 'Y';"; -$stmt="SELECT count(*) from phones,servers where $phoneSQL and phones.active = 'Y' and active_agent_login_server='Y' and phones.server_ip=servers.server_ip;"; -if ($DB) {echo "|$stmt|\n";} -$rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01020',$VD_login,$server_ip,$session_name,$one_mysql_log);} -$row=mysql_fetch_row($rslt); -$authphone=$row[0]; -if (!$authphone) - { - echo "Agent web client: Login Telefono Error\n"; - echo "\n"; - echo "\n"; - echo " Orologio
\n"; - echo "\n"; - echo "\n"; -echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "
\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "


"; - echo ""; - echo ""; - echo "\n"; - echo "\n"; - echo ""; - echo "\n"; - echo ""; - echo "\n"; - echo "\n"; - echo "\n"; - echo "
Login Error
 
Spiacente, il telefono inserito non è attivo in questo sistema, riprova di nuovo:
 
Login Telefono:
Password Telefono:

VERSIONE: $version       BUILD: $build
\n"; - echo "\n\n"; - echo "\n\n"; - echo "\n\n"; - exit; - } -else - { -### go through the entered phones to figure out which server has fewest agents -### logged in and use that phone login account - if ($pa > 0) - { - $pb=0; - $pb_login=''; - $pb_server_ip=''; - $pb_count=0; - $pb_log=''; - while($pb < $phones_auto_ct) - { - ### find the server_ip of each phone_login - $stmtx="SELECT server_ip from phones where login = '$phones_auto[$pb]';"; - if ($DB) {echo "|$stmtx|\n";} - if ($non_latin > 0) {$rslt=mysql_query("SET NAMES 'UTF8'");} - $rslt=mysql_query($stmtx, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01021',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $rowx=mysql_fetch_row($rslt); - - ### get number of agents logged in to each server - $stmt="SELECT count(*) from vicidial_live_agents where server_ip = '$rowx[0]';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01022',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - - ### find out whether the server is set to active - $stmt="SELECT count(*) from servers where server_ip = '$rowx[0]' and active='Y' and active_agent_login_server='Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01023',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $rowy=mysql_fetch_row($rslt); - - ### find out whether the server_updater is running - $stmt="SELECT count(*) from server_updater where server_ip = '$rowx[0]' and last_update > '$past_minutes_date';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01024',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $rowz=mysql_fetch_row($rslt); - - $pb_log .= "$phones_auto[$pb]|$rowx[0]|$row[0]|$rowy[0]|$rowz[0]| "; - - if ( ($rowy[0] > 0) && ($rowz[0] > 0) ) - { - if ( ($pb_count >= $row[0]) || (strlen($pb_server_ip) < 4) ) - { - $pb_count=$row[0]; - $pb_server_ip=$rowx[0]; - $phone_login=$phones_auto[$pb]; - } - } - $pb++; - } - echo "\n"; - } - echo "Agent web client\n"; - $stmt="SELECT extension,dialplan_number,voicemail_id,phone_ip,computer_ip,server_ip,login,pass,status,active,phone_type,fullname,company,picture,messages,old_messages,protocol,local_gmt,ASTmgrUSERNAME,ASTmgrSECRET,login_user,login_pass,login_campaign,park_on_extension,conf_on_extension,VICIDIAL_park_on_extension,VICIDIAL_park_on_filename,monitor_prefix,recording_exten,voicemail_exten,voicemail_dump_exten,ext_context,dtmf_send_extension,call_out_number_group,client_browser,install_directory,local_web_callerID_URL,VICIDIAL_web_URL,AGI_call_logging_enabled,user_switching_enabled,conferencing_enabled,admin_hangup_enabled,admin_hijack_enabled,admin_monitor_enabled,call_parking_enabled,updater_check_enabled,AFLogging_enabled,QUEUE_ACTION_enabled,CallerID_popup_enabled,voicemail_button_enabled,enable_fast_refresh,fast_refresh_rate,enable_persistant_mysql,auto_dial_next_number,VDstop_rec_after_each_call,DBX_server,DBX_database,DBX_user,DBX_pass,DBX_port,DBY_server,DBY_database,DBY_user,DBY_pass,DBY_port,outbound_cid,enable_sipsak_messages,email,template_id,conf_override,phone_context,phone_ring_timeout,conf_secret from phones where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01025',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $extension=$row[0]; - $dialplan_number=$row[1]; - $voicemail_id=$row[2]; - $phone_ip=$row[3]; - $computer_ip=$row[4]; - $server_ip=$row[5]; - $login=$row[6]; - $pass=$row[7]; - $status=$row[8]; - $active=$row[9]; - $phone_type=$row[10]; - $fullname=$row[11]; - $company=$row[12]; - $picture=$row[13]; - $messages=$row[14]; - $old_messages=$row[15]; - $protocol=$row[16]; - $local_gmt=$row[17]; - $ASTmgrUSERNAME=$row[18]; - $ASTmgrSECRET=$row[19]; - $login_user=$row[20]; - $login_pass=$row[21]; - $login_campaign=$row[22]; - $park_on_extension=$row[23]; - $conf_on_extension=$row[24]; - $VICIDiaL_park_on_extension=$row[25]; - $VICIDiaL_park_on_filename=$row[26]; - $monitor_prefix=$row[27]; - $recording_exten=$row[28]; - $voicemail_exten=$row[29]; - $voicemail_dump_exten=$row[30]; - $ext_context=$row[31]; - $dtmf_send_extension=$row[32]; - $call_out_number_group=$row[33]; - $client_browser=$row[34]; - $install_directory=$row[35]; - $local_web_callerID_URL=$row[36]; - $VICIDiaL_web_URL=$row[37]; - $AGI_call_logging_enabled=$row[38]; - $user_switching_enabled=$row[39]; - $conferencing_enabled=$row[40]; - $admin_hangup_enabled=$row[41]; - $admin_hijack_enabled=$row[42]; - $admin_monitor_enabled=$row[43]; - $call_parking_enabled=$row[44]; - $updater_check_enabled=$row[45]; - $AFLogging_enabled=$row[46]; - $QUEUE_ACTION_enabled=$row[47]; - $CallerID_popup_enabled=$row[48]; - $voicemail_button_enabled=$row[49]; - $enable_fast_refresh=$row[50]; - $fast_refresh_rate=$row[51]; - $enable_persistant_mysql=$row[52]; - $auto_dial_next_number=$row[53]; - $VDstop_rec_after_each_call=$row[54]; - $DBX_server=$row[55]; - $DBX_database=$row[56]; - $DBX_user=$row[57]; - $DBX_pass=$row[58]; - $DBX_port=$row[59]; - $outbound_cid=$row[65]; - $enable_sipsak_messages=$row[66]; - - $no_empty_session_warnings=0; - if ($phone_login == 'nophone') - { - $no_empty_session_warnings=1; - } - if ($PhonESComPIP == '1') - { - if (strlen($computer_ip) < 4) - { - $stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01026',$VD_login,$server_ip,$session_name,$one_mysql_log);} - } - } - if ($PhonESComPIP == '2') - { - $stmt="UPDATE phones SET computer_ip='$ip' where login='$phone_login' and pass='$phone_pass' and active = 'Y';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01027',$VD_login,$server_ip,$session_name,$one_mysql_log);} - } - if ($clientDST) - { - $local_gmt = ($local_gmt + $isdst); - } - if ($protocol == 'EXTERNAL') - { - $protocol = 'Local'; - $extension = "$dialplan_number$AT$ext_context"; - } - $SIP_user = "$protocol/$extension"; - $SIP_user_DiaL = "$protocol/$extension"; - if ( (ereg('8300',$dialplan_number)) and (strlen($dialplan_number)<5) and ($protocol == 'Local') ) - { - $SIP_user = "$protocol/$extension$VD_login"; - } - - $stmt="SELECT asterisk_version from servers where server_ip='$server_ip';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01028',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $asterisk_version=$row[0]; - - # If a park extension is not set, use the default one - if ( (strlen($park_ext)>0) && (strlen($park_file_name)>0) ) - { - $VICIDiaL_park_on_extension = "$park_ext"; - $VICIDiaL_park_on_filename = "$park_file_name"; - echo "\n"; - } - echo "\n"; - - # If a web form address is not set, use the default one - if (strlen($web_form_address)>0) - { - $VICIDiaL_web_form_address = "$web_form_address"; - echo "\n"; - } - else - { - $VICIDiaL_web_form_address = "$VICIDiaL_web_URL"; - print "\n"; - $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); - } - $VICIDiaL_web_form_address_enc = rawurlencode($VICIDiaL_web_form_address); - - # If a web form address two is not set, use the first one - if (strlen($web_form_address_two)>0) - { - $VICIDiaL_web_form_address_two = "$web_form_address_two"; - echo "\n"; - } - else - { - $VICIDiaL_web_form_address_two = "$VICIDiaL_web_form_address"; - echo "\n"; - $VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two); - } - $VICIDiaL_web_form_address_two_enc = rawurlencode($VICIDiaL_web_form_address_two); - - # If closers are allowed su this campaign - if ($allow_closers=="Y") - { - $VICIDiaL_allow_closers = 1; - echo "\n"; - } - else - { - $VICIDiaL_allow_closers = 0; - echo "\n"; - } - - - $session_ext = eregi_replace("[^a-z0-9]", "", $extension); - if (strlen($session_ext) > 10) {$session_ext = substr($session_ext, 0, 10);} - $session_rand = (rand(1,9999999) + 10000000); - $session_name = "$StarTtimE$US$session_ext$session_rand"; - - if ($webform_sessionname) - {$webform_sessionname = "&session_name=$session_name";} - else - {$webform_sessionname = '';} - - $stmt="DELETE from web_client_sessions where start_time < '$past_month_date' and extension='$extension' and server_ip = '$server_ip' and program = 'vicidial';"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01029',$VD_login,$server_ip,$session_name,$one_mysql_log);} - - $stmt="INSERT INTO web_client_sessions values('$extension','$server_ip','vicidial','$NOW_TIME','$session_name');"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01030',$VD_login,$server_ip,$session_name,$one_mysql_log);} - - if ( ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) || ($campaign_leads_to_call > 0) || (ereg('Y',$no_hopper_leads_logins)) ) - { - ### insert an entry into the user log for the login event - $stmt = "INSERT INTO vicidial_user_log (user,event,campaign_id,event_date,event_epoch,user_group) values('$VD_login','LOGIN','$VD_campaign','$NOW_TIME','$StarTtimE','$VU_user_group')"; - if ($DB) {echo "|$stmt|\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01031',$VD_login,$server_ip,$session_name,$one_mysql_log);} - - ##### check to see if the user has a conf extension already, this happens if they previously exited uncleanly - $stmt="SELECT conf_exten FROM vicidial_conferences where extension='$SIP_user' and server_ip = '$server_ip' LIMIT 1;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01032',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $prev_login_ct = mysql_num_rows($rslt); - $i=0; - while ($i < $prev_login_ct) - { - $row=mysql_fetch_row($rslt); - $session_id =$row[0]; - $i++; - } - if ($prev_login_ct > 0) - {echo "\n";} - else - { - ##### grab the next available vicidial_conference room and reserve it - $stmt="SELECT count(*) FROM vicidial_conferences where server_ip='$server_ip' and ((extension='') or (extension is null));"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01033',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - if ($row[0] > 0) - { - $stmt="UPDATE vicidial_conferences set extension='$SIP_user', leave_3way='0' where server_ip='$server_ip' and ((extension='') or (extension is null)) limit 1;"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01034',$VD_login,$server_ip,$session_name,$one_mysql_log);} - - $stmt="SELECT conf_exten from vicidial_conferences where server_ip='$server_ip' and ( (extension='$SIP_user') or (extension='$VD_login') );"; - if ($format=='debug') {echo "\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01035',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $row=mysql_fetch_row($rslt); - $session_id = $row[0]; - } - echo "\n"; + $useIE=0; + echo "\n"; } - ### mark leads that were not dispositioned during previous calls as ERI - $stmt="UPDATE vicidial_list set status='ERI', user='' where status IN('QUEUE','INCALL') and user ='$VD_login';"; + $StarTtimE = date("U"); + $NOW_TIME = date("Y-m-d H:i:s"); + ##### Agent is going to log in so insert the vicidial_agent_log entry now + $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01036',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);} $affected_rows = mysql_affected_rows($link); - echo "\n"; + $agent_log_id = mysql_insert_id($link); + echo "\n"; - $stmt="DELETE from vicidial_hopper where status IN('QUEUE','INCALL','DONE') and user ='$VD_login';"; + ##### update vicidial_campaigns to show agent has logged in + $stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01037',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VCaffected_rows = mysql_affected_rows($link); + echo "\n"; - $stmt="DELETE from vicidial_live_agents where user ='$VD_login';"; + if ($enable_queuemetrics_logging > 0) + { + $StarTtimEpause = ($StarTtimE + 1); + $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); + mysql_select_db("$queuemetrics_dbname", $linkB); + + $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',serverid='$queuemetrics_log_id';"; + if ($DB) {echo "$stmt\n";} + $rslt=mysql_query($stmt, $linkB); + if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $affected_rows = mysql_affected_rows($linkB); + echo "\n"; + + mysql_close($linkB); + mysql_select_db("$VARDB_database", $link); + } + + $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01038',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VLAaffected_rows_update = mysql_affected_rows($link); - $stmt="DELETE from vicidial_live_inbound_agents where user ='$VD_login';"; + $stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01039',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);} + $VUaffected_rows = mysql_affected_rows($link); - # echo "You have logged in as user: $VD_login su phone: $SIP_user nella campagna: $VD_campaign
\n"; - $VICIDiaL_is_logged_in=1; + $S='*'; + $D_s_ip = explode('.', $server_ip); + if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";} + if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";} + if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";} + if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";} + if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";} + if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";} + if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";} + if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";} + $server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S"; - ### set the callerID for manager middleware-app to connect the phone to the user - $SIqueryCID = "S$CIDdate$session_id"; - - ############################################# - ##### START SYSTEM_SETTINGS LOOKUP ##### - $stmt = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,vicidial_agent_disable,allow_sipsak_messages FROM system_settings;"; + ##### grab the datails of all active scripts in the system + $stmt="SELECT script_id,script_name FROM vicidial_scripts WHERE active='Y' order by script_id limit 1000;"; $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01040',$VD_login,$server_ip,$session_name,$one_mysql_log);} + if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);} if ($DB) {echo "$stmt\n";} - $qm_conf_ct = mysql_num_rows($rslt); - if ($qm_conf_ct > 0) + $MM_scripts = mysql_num_rows($rslt); + $e=0; + while ($e < $MM_scripts) { $row=mysql_fetch_row($rslt); - $enable_queuemetrics_logging = $row[0]; - $queuemetrics_server_ip = $row[1]; - $queuemetrics_dbname = $row[2]; - $queuemetrics_login = $row[3]; - $queuemetrics_pass = $row[4]; - $queuemetrics_log_id = $row[5]; - $vicidial_agent_disable = $row[6]; - $allow_sipsak_messages = $row[7]; - } - ##### END QUEUEMETRICS LOGGING LOOKUP ##### - ########################################### - - if ( ($enable_sipsak_messages > 0) and ($allow_sipsak_messages > 0) and (eregi("SIP",$protocol)) ) - { - $SIPSAK_prefix = 'LIN-'; - echo "\n"; - passthru("/usr/local/bin/sipsak -M -O desktop -B \"$SIPSAK_prefix$VD_campaign\" -r 5060 -s sip:$extension@$phone_ip > /dev/null"); - $SIqueryCID = "$SIPSAK_prefix$VD_campaign$DS$CIDdate"; - } - - ### insert a NUOVO record to the vicidial_manager table to be processed - $stmt="INSERT INTO vicidial_manager values('','','$NOW_TIME','NEW','N','$server_ip','','Originate','$SIqueryCID','Channel: $SIP_user_DiaL','Context: $ext_context','Exten: $session_id','Priority: 1','Callerid: \"$SIqueryCID\" <$campaign_cid>','','','','','');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01041',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; - - ##### grab the campaign_weight and number of calls today su that campaign for the agent - $stmt="SELECT campaign_weight,calls_today FROM vicidial_campaign_agents where user='$VD_login' and campaign_id = '$VD_campaign';"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01042',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $vca_ct = mysql_num_rows($rslt); - if ($vca_ct > 0) - { - $row=mysql_fetch_row($rslt); - $campaign_weight = $row[0]; - $calls_today = $row[1]; - $i++; - } - else - { - $campaign_weight = '0'; - $calls_today = '0'; - $stmt="INSERT INTO vicidial_campaign_agents (user,campaign_id,campaign_rank,campaign_weight,calls_today) values('$VD_login','$VD_campaign','0','0','$calls_today');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01043',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; - } - - if ($auto_dial_level > 0) - { - echo "\n"; - - - $closer_chooser_string=''; - $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,closer_campaigns,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$closer_chooser_string','$user_level','$campaign_weight','$calls_today','$NOW_TIME','Y','N');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01044',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; - - if ($enable_queuemetrics_logging > 0) - { - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01045',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - echo "\n"; - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01046',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - echo "\n"; - - mysql_close($linkB); - mysql_select_db("$VARDB_database", $link); - } - - - if ( ($campaign_allow_inbound == 'Y') and ($dial_method != 'MANUAL') ) - { - print "\n"; - } - } - else - { - print "\n"; - - $stmt="INSERT INTO vicidial_live_agents (user,server_ip,conf_exten,extension,status,lead_id,campaign_id,uniqueid,callerid,channel,random_id,last_call_time,last_update_time,last_call_finish,user_level,campaign_weight,calls_today,last_state_change,outbound_autodial,manager_ingroup_set) values('$VD_login','$server_ip','$session_id','$SIP_user','PAUSED','','$VD_campaign','','','','$random','$NOW_TIME','$tsNOW_TIME','$NOW_TIME','$user_level', '$campaign_weight', '$calls_today','$NOW_TIME','N','N');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01047',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - echo "\n"; - - if ($enable_queuemetrics_logging > 0) - { - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='$VD_campaign',agent='Agent/$VD_login',verb='AGENTLOGIN',data1='$VD_login@agents',serverid='$queuemetrics_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01048',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - echo "\n"; - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimE',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEALL',serverid='$queuemetrics_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01049',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - echo "\n"; - - mysql_close($linkB); - mysql_select_db("$VARDB_database", $link); - } + $MMscriptid[$e] =$row[0]; + $MMscriptname[$e] = urlencode($row[1]); + $MMscriptids = "$MMscriptids'$MMscriptid[$e]',"; + $MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',"; + $e++; } + $MMscriptids = substr("$MMscriptids", 0, -1); + $MMscriptnames = substr("$MMscriptnames", 0, -1); } - else - { - echo "Agent web client: Login Campagna\n"; - echo "\n"; - echo "\n"; - echo " Orologio
\n"; - echo "\n"; - echo "\n"; -echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "Spiacenti, non ci sono contatti da chiamare per questa campagna\n"; - echo "
\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "Login: \n
"; - echo "Password:
\n"; - echo "Campagna: $camp_form_code
\n"; - echo "   \n"; - echo "\n"; - echo "
\n\n"; - echo "\n\n"; - echo "\n\n"; - exit; - } - if (strlen($session_id) < 1) - { - echo "Agent web client: Login Campagna\n"; - echo "\n"; - echo "\n"; - echo " Orologio
\n"; - echo "\n"; - echo "\n"; -echo "\n";echo "\n"; echo "
English Italiano
\n"; - echo "Sorry, there are no available sessions\n"; - echo "
\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "\n"; - echo "Login: \n
"; - echo "Password:
\n"; - echo "Campagna: $camp_form_code
\n"; - echo "   \n"; - echo "\n"; - echo "
\n\n"; - echo "\n\n"; - echo "\n\n"; - exit; - } - - if (ereg('MSIE',$browser)) - { - $useIE=1; - echo "\n"; - } - else - { - $useIE=0; - echo "\n"; - } - - $StarTtimE = date("U"); - $NOW_TIME = date("Y-m-d H:i:s"); - ##### Agent is going to log in so insert the vicidial_agent_log entry now - $stmt="INSERT INTO vicidial_agent_log (user,server_ip,event_time,campaign_id,pause_epoch,pause_sec,wait_epoch,user_group,sub_status) values('$VD_login','$server_ip','$NOW_TIME','$VD_campaign','$StarTtimE','0','$StarTtimE','$VU_user_group','LOGIN');"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01050',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($link); - $agent_log_id = mysql_insert_id($link); - echo "\n"; - - ##### update vicidial_campaigns to show agent has logged in - $stmt="UPDATE vicidial_campaigns set campaign_logindate='$NOW_TIME' where campaign_id='$VD_campaign';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01064',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VCaffected_rows = mysql_affected_rows($link); - echo "\n"; - - if ($enable_queuemetrics_logging > 0) - { - $StarTtimEpause = ($StarTtimE + 1); - $linkB=mysql_connect("$queuemetrics_server_ip", "$queuemetrics_login", "$queuemetrics_pass"); - mysql_select_db("$queuemetrics_dbname", $linkB); - - $stmt = "INSERT INTO queue_log SET partition='P01',time_id='$StarTtimEpause',call_id='NONE',queue='NONE',agent='Agent/$VD_login',verb='PAUSEREASON',data1='LOGIN',serverid='$queuemetrics_log_id';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $linkB); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$linkB,$mel,$stmt,'01063',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $affected_rows = mysql_affected_rows($linkB); - echo "\n"; - - mysql_close($linkB); - mysql_select_db("$VARDB_database", $link); - } - - $stmt="UPDATE vicidial_live_agents SET agent_log_id='$agent_log_id' where user='$VD_login';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01061',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VLAaffected_rows_update = mysql_affected_rows($link); - - $stmt="UPDATE vicidial_users SET shift_override_flag='0' where user='$VD_login' and shift_override_flag='1';"; - if ($DB) {echo "$stmt\n";} - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01057',$VD_login,$server_ip,$session_name,$one_mysql_log);} - $VUaffected_rows = mysql_affected_rows($link); - - $S='*'; - $D_s_ip = explode('.', $server_ip); - if (strlen($D_s_ip[0])<2) {$D_s_ip[0] = "0$D_s_ip[0]";} - if (strlen($D_s_ip[0])<3) {$D_s_ip[0] = "0$D_s_ip[0]";} - if (strlen($D_s_ip[1])<2) {$D_s_ip[1] = "0$D_s_ip[1]";} - if (strlen($D_s_ip[1])<3) {$D_s_ip[1] = "0$D_s_ip[1]";} - if (strlen($D_s_ip[2])<2) {$D_s_ip[2] = "0$D_s_ip[2]";} - if (strlen($D_s_ip[2])<3) {$D_s_ip[2] = "0$D_s_ip[2]";} - if (strlen($D_s_ip[3])<2) {$D_s_ip[3] = "0$D_s_ip[3]";} - if (strlen($D_s_ip[3])<3) {$D_s_ip[3] = "0$D_s_ip[3]";} - $server_ip_dialstring = "$D_s_ip[0]$S$D_s_ip[1]$S$D_s_ip[2]$S$D_s_ip[3]$S"; - - ##### grab the datails of all active scripts in the system - $stmt="SELECT script_id,script_name FROM vicidial_scripts WHERE active='Y' order by script_id limit 1000;"; - $rslt=mysql_query($stmt, $link); - if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01051',$VD_login,$server_ip,$session_name,$one_mysql_log);} - if ($DB) {echo "$stmt\n";} - $MM_scripts = mysql_num_rows($rslt); - $e=0; - while ($e < $MM_scripts) - { - $row=mysql_fetch_row($rslt); - $MMscriptid[$e] =$row[0]; - $MMscriptname[$e] = urlencode($row[1]); - $MMscriptids = "$MMscriptids'$MMscriptid[$e]',"; - $MMscriptnames = "$MMscriptnames'$MMscriptname[$e]',"; - $e++; - } - $MMscriptids = substr("$MMscriptids", 0, -1); - $MMscriptnames = substr("$MMscriptnames", 0, -1); } -} ### SCREEN WIDTH AND HEIGHT CALCULATIONS ### @@ -2221,6 +2342,11 @@ if ($stretch_dimensions > 0) if ($JS_browser_height >= 340) {$BROWSER_HEIGHT = ($JS_browser_height - 40);} } +if ($agent_fullscreen=='Y') + { + $BROWSER_WIDTH = ($JS_browser_width - 10); + $BROWSER_HEIGHT = $JS_browser_height; + } $MASTERwidth=($BROWSER_WIDTH - 340); $MASTERheight=($BROWSER_HEIGHT - 200); if ($MASTERwidth < 430) {$MASTERwidth = '430';} @@ -2251,6 +2377,8 @@ $CBheight = ($MASTERheight + 50); # 350 - Agent Callback, pause code, volume co $SSheight = ($MASTERheight + 31); # 331 - script content $HTheight = ($MASTERheight + 10); # 310 - transfer frame, callback comments and hotkey $BPheight = ($MASTERheight - 250); # 50 - bottom buffer, Agent Xfer Span +$AVTheight = '0'; +if ($is_webphone) {$AVTheight = '20';} ################################################################ @@ -2408,6 +2536,7 @@ $CCAL_OUT .= "
"; var VU_agent_choose_ingroups_DV = ''; var agent_choose_territories = ''; var agent_select_territories = ''; + var agent_choose_blended = ''; var VU_closer_campaigns = ''; var CallBackDatETimE = ''; var CallBackrecipient = ''; @@ -2538,6 +2667,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var dial_prefix = ''; var three_way_dial_prefix = ''; var campaign_cid = ''; + var use_custom_cid = ''; var campaign_vdad_exten = ''; var campaign_leads_to_call = ''; var epoch_sec = ; @@ -2748,7 +2878,32 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var timer_action=''; var timer_action_message=''; var timer_action_seconds=''; + var is_webphone=''; + var WebPhonEurl=''; var pause_code_counter=1; + var agent_call_log_view=''; + var scheduled_callbacks_alert=''; + var scheduled_callbacks_count=''; + var tmp_vicidial_id=''; + var agent_xfer_consultative=''; + var agent_xfer_dial_override=''; + var agent_xfer_vm_transfer=''; + var agent_xfer_blind_transfer=''; + var agent_xfer_dial_with_customer=''; + var agent_xfer_park_customer_dial=''; + var EAphone_code=''; + var EAphone_number=''; + var EAalt_phone_notes=''; + var EAalt_phone_active=''; + var EAalt_phone_count=''; + var blind_monitor_warning=''; + var blind_monitor_message=''; + var blind_monitor_filename=''; + var blind_monitoring_now=0; + var blind_monitoring_now_trigger=0; + var no_blind_monitors=0; + var uniqueid_status_display=''; + var custom_call_id=''; var DiaLControl_auto_HTML = "\"\"Riprendi\""; var DiaLControl_auto_HTML_ready = "\"\"Riprendi\""; var DiaLControl_auto_HTML_OFF = "\"\"Riprendi\""; @@ -3030,6 +3185,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} {threeway_cid = outbound_cid;} if (three_way_call_cid == 'CUSTOMER') {threeway_cid = document.vicidial_form.phone_number.value;} + if (three_way_call_cid == 'CUSTOM_CID') + {threeway_cid = document.vicidial_form.security_phrase.value;} if (three_way_call_cid == 'AGENT_CHOOSE') { threeway_cid = cid_choice; @@ -3072,8 +3229,17 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // ################################################################################ // Send Originate command to manager to place a phone call - function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias) + function basic_originate_call(tasknum,taskprefix,taskreverse,taskdialvalue,tasknowait,taskconfxfer,taskcid,taskusegroupalias,taskalert) { + if (taskalert == '1') + { + var TAqueryCID = tasknum; + tasknum = '83047777777777'; + taskdialvalue = '7' + taskdialvalue; + var alertquery = 'alertCID=1'; + } + else + {var alertquery = 'alertCID=0';} var usegroupalias=0; var consultativexfer_checked = 0; if (document.vicidial_form.consultativexfer.checked==true) @@ -3172,6 +3338,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} else {var queryCID = "DVagcW" + epoch_sec + user_abb;} + if (taskalert == '1') + { + queryCID = TAqueryCID; + } + if (cid_choice.length > 3) { var call_cid = cid_choice; @@ -3185,7 +3356,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} {var call_cid = campaign_cid;} } - VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type; + VMCoriginate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&ACTION=Originate&format=text&channel=" + originatevalue + "&queryCID=" + queryCID + "&exten=" + call_prefix + "" + dialnum + "&ext_context=" + ext_context + "&ext_priority=1&outbound_cid=" + call_cid + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&" + alertquery; xmlhttp.open('POST', 'manager_send.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.send(VMCoriginate_query); @@ -3428,7 +3599,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} dialedcall_send_hangup(); } - if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 0) ) + if ( (APIStatuS.length < 10) && (APIStatuS.length > 0) && (AgentDispoing > 1) ) { document.vicidial_form.DispoSelection.value = APIStatuS; DispoSelect_submit(); @@ -3535,6 +3706,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (live_conf_calls > 0) { + var temp_blind_monitors=0; var loop_ct=0; var ARY_ct=0; var LMAalter=0; @@ -3571,6 +3743,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if ( (HidEMonitoRSessionS==1) && (channelfieldA.match(/ASTblind/)) ) { var hide_channel=1; + blind_monitoring_now++; + temp_blind_monitors++; + if (blind_monitoring_now==1) + {blind_monitoring_now_trigger=1;} } else { @@ -3662,6 +3838,12 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} {document.getElementById("outboundcallsspan").innerHTML = live_conf_HTML;} } nochannelinsession=0; + if (temp_blind_monitors < 1) + { + no_blind_monitors++; + if (no_blind_monitors > 2) + {blind_monitoring_now=0;} + } } else { @@ -3676,6 +3858,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } custchannellive = -99; nochannelinsession++; + + no_blind_monitors++; + if (no_blind_monitors > 2) + {blind_monitoring_now=0;} } } xmlhttprequestcheckconf = undefined; @@ -3692,11 +3878,11 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (inOUT == 'OUT') { - var tmp_vicidial_id = document.vicidial_form.uniqueid.value; + tmp_vicidial_id = document.vicidial_form.uniqueid.value; } else { - var tmp_vicidial_id = 'IN'; + tmp_vicidial_id = 'IN'; } var xmlhttp=false; /*@cc_on @*/ @@ -3881,7 +4067,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} no_delete_VDAC=0; if (taskvar == 'XfeRVMAIL') { - var blindxferdialstring = campaign_am_message_exten; + var blindxferdialstring = campaign_am_message_exten + '*' + campaign + '*' + document.vicidial_form.phone_code.value + '*' + document.vicidial_form.phone_number.value + '*' + document.vicidial_form.lead_id.value; no_delete_VDAC=1; } if (blindxferdialstring.length<'2') @@ -4014,7 +4200,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (XFRDop == "NeWSessioN") { threeway_end=1; - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; dialedcall_send_hangup(); @@ -4077,7 +4263,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if ( (taskvar == 'XfeRLOCAL') || (taskvar == 'XfeRBLIND') || (taskvar == 'XfeRVMAIL') ) { if (auto_dial_level == 0) {RedirecTxFEr = 1;} - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} // alert(RedirecTxFEr + "|" + auto_dial_level); @@ -4289,12 +4475,38 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (xmlhttp.readyState == 4 && xmlhttp.status == 200) { + var CBpre = ''; + var CBpost = ''; + // alert(xmlhttp.responseText); - var CBcounT = xmlhttp.responseText; + var CBcounTtotal = xmlhttp.responseText; + var CBcounTtotal_array=CBcounTtotal.split("|"); + var CBcounT = CBcounTtotal_array[0]; + if (scheduled_callbacks_count='LIVE') + {CBcounT = CBcounTtotal_array[1];} if (CBcounT == 0) {var CBprint = "NO";} - else {var CBprint = CBcounT;} - document.getElementById("CBstatusSpan").innerHTML ="" + CBprint + " RICHIAMI ATTIVI"; - + else + { + var CBprint = CBcounT; + + if (scheduled_callbacks_alert == 'BLINK') + { + CBpre = ''; + CBpost = ''; + } + if (scheduled_callbacks_alert == 'RED') + { + CBpre = ''; + CBpost = ''; + } + if (scheduled_callbacks_alert == 'BLINK_RED') + { + CBpre = ''; + CBpost = ''; + } + } + + document.getElementById("CBstatusSpan").innerHTML ="" + CBpre + '' + CBprint + '' + " RICHIAMI ATTIVI" + CBpost + ""; } } delete xmlhttp; @@ -4350,7 +4562,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var CB_calls = all_CBs_array[0]; var loop_ct=0; var conv_start=0; - var CB_HTML = ">" + var CB_HTML = "
# DATA/ORA RICHIAMONUMERONAME STATOCAMPAIGNDATA/ORA ULTIMA CHIAMATA NOTE
>>" while (loop_ct < CB_calls) { loop_ct++; @@ -4415,7 +4627,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // ################################################################################ // Open page to enter details for a new manual dial lead - function NeWManuaLDiaLCalL(TVfast) + function NeWManuaLDiaLCalL(TVfast,TVphone_code,TVphone_number) { if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) { @@ -4429,6 +4641,13 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { + if (TVfast=='CALLLOG') + { + hideDiv('CalLLoGDisplaYBox'); + hideDiv('LeaDInfOBox'); + document.vicidial_form.MDDiaLCodE.value = TVphone_code; + document.vicidial_form.MDPhonENumbeR.value = TVphone_number; + } if (agent_allow_group_alias == 'Y') { document.getElementById("ManuaLDiaLGrouPSelecteD").innerHTML = "Gruppo Alias: " + active_group_alias + ""; @@ -4602,7 +4821,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (XDalert == 'ERROR') { - var DiaLAlerTMessagE = "Call Rejected: " + XDchannel; + var XDerrorDesc = MDlookResponse_array[3]; + var DiaLAlerTMessagE = "Call Rejected: " + XDchannel + "\n" + XDerrorDesc; TimerActionRun("DiaLAlerT",DiaLAlerTMessagE); } if ( (XDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') && (MD_ring_secondS < 10) ) @@ -4645,7 +4865,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (MDalert == 'ERROR') { - var DiaLAlerTMessagE = "Call Rejected: " + MDchannel; + var MDerrorDesc = MDlookResponse_array[3]; + var DiaLAlerTMessagE = "Call Rejected: " + MDchannel + "\n" + MDerrorDesc; TimerActionRun("DiaLAlerT",DiaLAlerTMessagE); } if ( (MDchannel.match(regMDL)) && (asterisk_version != '1.0.8') && (asterisk_version != '1.0.9') ) @@ -4658,7 +4879,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} custchannellive=1; document.vicidial_form.uniqueid.value = MDlookResponse_array[0]; - document.vicidial_form.callchannel.value = MDlookResponse_array[1]; + document.getElementById("callchannel").innerHTML = MDlookResponse_array[1]; lastcustchannel = MDlookResponse_array[1]; if( document.images ) { document.images['livecall'].src = image_livecall_ON.src;} document.vicidial_form.SecondS.value = 0; @@ -5901,10 +6122,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} else {var call_prefix = dial_prefix;} - manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id; + manDiaLonly_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLonly&conf_exten=" + session_id + "&user=" + user + "&pass=" + pass + "&lead_id=" + document.vicidial_form.lead_id.value + "&phone_number=" + manDiaLonly_num + "&phone_code=" + document.vicidial_form.phone_code.value + "&campaign=" + campaign + "&ext_context=" + ext_context + "&dial_timeout=" + dial_timeout + "&dial_prefix=" + call_prefix + "&campaign_cid=" + call_cid + "&omit_phone_code=" + omit_phone_code + "&usegroupalias=" + usegroupalias + "&account=" + active_group_alias + "&agent_dialed_number=" + agent_dialed_number + "&agent_dialed_type=" + agent_dialed_type + "&dial_method=" + dial_method + "&agent_log_id=" + agent_log_id + "&security=" + document.vicidial_form.security_phrase.value; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); - xmlhttp.send(manDiaLonly_query); + xmlhttp.send(manDiaLonly_query); xmlhttp.onreadystatechange = function() { if (xmlhttp.readyState == 4 && xmlhttp.status == 200) @@ -5915,7 +6136,8 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} MDOnextResponse = xmlhttp.responseText; var MDOnextResponse_array=MDOnextResponse.split("\n"); - MDnextCID = MDOnextResponse_array[0]; + MDnextCID = MDOnextResponse_array[0]; + agent_log_id = MDOnextResponse_array[1]; if (MDnextCID == " CHIAMATA NOT PLACED") { alert("chiamata non effettuata, c`è un errore:\n" + MDOnextResponse); @@ -6201,7 +6423,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} else { // alert("Channel has changed from:\n" + lastcustchannel + '|' + lastcustserverip + "\nto:\n" + reVDIC_data_VDAC[3] + '|' + reVDIC_data_VDAC[4]); - document.vicidial_form.callchannel.value = reVDIC_data_VDAC[3]; + document.getElementById("callchannel").innerHTML = reVDIC_data_VDAC[3]; lastcustchannel = reVDIC_data_VDAC[3]; document.vicidial_form.callserverip.value = reVDIC_data_VDAC[4]; lastcustserverip = reVDIC_data_VDAC[4]; @@ -6316,7 +6538,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { all_record = 'NO'; all_record_count=0; - document.vicidial_form.lead_id.value = ''; + // document.vicidial_form.lead_id.value = ''; var xmlhttprequestcheckauto=false; /*@cc_on @*/ /*@if (@_jscript_version >= 5) @@ -6427,6 +6649,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} CalL_XC_c_NuMber = VDIC_data_VDIG[21]; CalL_XC_d_NuMber = VDIC_data_VDIG[22]; CalL_XC_e_NuMber = VDIC_data_VDIG[23]; + CalL_XC_e_NuMber = VDIC_data_VDIG[23]; + uniqueid_status_display = VDIC_data_VDIG[24]; + if ( (uniqueid_status_display=='ENABLED') || (uniqueid_status_display=='ENABLED_PREFIX') ) + {custom_call_id = " ID chiamata " + VDIC_data_VDIG[25];} var VDIC_data_VDFR=check_VDIC_array[3].split("|"); if ( (VDIC_data_VDFR[1].length > 1) && (VDCL_fronter_display == 'Y') ) @@ -6436,7 +6662,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} document.vicidial_form.uniqueid.value = VDIC_data_VDAC[1]; CIDcheck = VDIC_data_VDAC[2]; CalLCID = VDIC_data_VDAC[2]; - document.vicidial_form.callchannel.value = VDIC_data_VDAC[3]; + document.getElementById("callchannel").innerHTML = VDIC_data_VDAC[3]; lastcustchannel = VDIC_data_VDAC[3]; document.vicidial_form.callserverip.value = VDIC_data_VDAC[4]; lastcustserverip = VDIC_data_VDAC[4]; @@ -6516,7 +6742,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var callnum = dialed_number; var dial_display_number = phone_number_format(callnum); - document.getElementById("MainStatuSSpan").innerHTML = " In entrata: " + dial_display_number + " UID: " + CIDcheck + "   " + VDIC_fronter; + document.getElementById("MainStatuSSpan").innerHTML = " In entrata: " + dial_display_number + " " + custom_call_id + " UID: " + CIDcheck + "   " + VDIC_fronter; if (LeaDPreVDispO == 'CALLBK') { @@ -6562,7 +6788,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} var callnum = dialed_number; var dial_display_number = phone_number_format(callnum); - document.getElementById("MainStatuSSpan").innerHTML = " In entrata: " + dial_display_number + " Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter; + document.getElementById("MainStatuSSpan").innerHTML = " In entrata: " + dial_display_number + " " + custom_call_id + " Group- " + VDIC_data_VDIG[1] + "   " + VDIC_fronter; } document.getElementById("ParkControl").innerHTML ="\"Metti"; @@ -7281,7 +7507,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} function DispoHanguPAgaiN() { form_cust_channel = AgaiNHanguPChanneL; - document.vicidial_form.callchannel.value = AgaiNHanguPChanneL; + document.getElementById("callchannel").innerHTML = AgaiNHanguPChanneL; document.vicidial_form.callserverip.value = AgaiNHanguPServeR; lastcustchannel = AgaiNHanguPChanneL; lastcustserverip = AgaiNHanguPServeR; @@ -7333,7 +7559,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} {var group = VDCL_group_id;} else {var group = campaign;} - var form_cust_channel = document.vicidial_form.callchannel.value; + var form_cust_channel = document.getElementById("callchannel").innerHTML; var form_cust_serverip = document.vicidial_form.callserverip.value; var customer_channel = lastcustchannel; var customer_server_ip = lastcustserverip; @@ -7448,7 +7674,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } // DEACTIVATE CHANNEL-DEPENDANT BUTTONS AND VARIABLES - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; lastcustchannel=''; lastcustserverip=''; @@ -7477,7 +7703,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} document.getElementById("ReQueueCall").innerHTML = "\"Re-Queue"; } - document.vicidial_form.custdatetime.value = ''; + document.getElementById("custdatetime").innerHTML = '                     '; if ( (auto_dial_level == 0) && (dial_method != 'INBOUND_MAN') ) { @@ -7887,7 +8113,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { leaving_threeway=0; blind_transfer=0; - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; document.vicidial_form.xferchannel.value = ''; document.getElementById("DialWithCustomer").innerHTML ="\"Chiama"; @@ -7929,7 +8155,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} leaving_threeway=0; blind_transfer=0; CheckDEADcallON=0; - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; document.vicidial_form.xferchannel.value = ''; document.getElementById("DialWithCustomer").innerHTML ="\"Chiama"; @@ -7968,7 +8194,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } if (xmlhttp) { - DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&comments=" + CallBackCommenTs; + DSupdate_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=updateDISPO&format=text&user=" + user + "&pass=" + pass + "&dispo_choice=" + DispoChoice + "&lead_id=" + document.vicidial_form.lead_id.value + "&campaign=" + campaign + "&auto_dial_level=" + auto_dial_level + "&agent_log_id=" + agent_log_id + "&CallBackDatETimE=" + CallBackDatETimE + "&list_id=" + document.vicidial_form.list_id.value + "&recipient=" + CallBackrecipient + "&use_internal_dnc=" + use_internal_dnc + "&use_campaign_dnc=" + use_campaign_dnc + "&MDnextCID=" + LasTCID + "&stage=" + group + "&vtiger_callback_id=" + vtiger_callback_id + "&phone_number=" + document.vicidial_form.phone_number.value + "&phone_code=" + document.vicidial_form.phone_code.value + "&dial_method" + dial_method + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&comments=" + CallBackCommenTs; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.send(DSupdate_query); @@ -8027,6 +8253,24 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} vtiger_callback_id='0'; recording_filename=''; recording_id=''; + document.vicidial_form.uniqueid.value=''; + MDuniqueid=''; + XDuniqueid=''; + tmp_vicidial_id=''; + EAphone_code=''; + EAphone_number=''; + EAalt_phone_notes=''; + EAalt_phone_active=''; + EAalt_phone_count=''; + XDnextCID=''; + XDcheck = ''; + MDnextCID=''; + XD_live_customer_call = 0; + XD_live_call_secondS = 0; + MD_channel_look=0; + MD_ring_secondS=0; + uniqueid_status_display=''; + custom_call_id=''; if (manual_dial_in_progress==1) { @@ -8224,7 +8468,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { showDiv('CustomerGoneBox'); - document.vicidial_form.callchannel.value = ''; + document.getElementById("callchannel").innerHTML = ''; document.vicidial_form.callserverip.value = ''; document.getElementById("CustomerGoneChanneL").innerHTML = lastcustchannel; if( document.images ) { document.images['livecall'].src = image_livecall_OFF.src;} @@ -8652,56 +8896,61 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { - var xmlhttp=false; - /*@cc_on @*/ - /*@if (@_jscript_version >= 5) - // JScript gives us Conditional compilation, we can cope with old IE versions. - // and security blocked creation of the objects. - try { - xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); - } catch (e) { - try { - xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); - } catch (E) { - xmlhttp = false; - } - } - @end @*/ - if (!xmlhttp && typeof XMLHttpRequest!='undefined') + if (alt_dial_status_display==1) { - xmlhttp = new XMLHttpRequest(); + alert("You are in ALT dial mode, you must finish the lead before logging out.\n" + reselect_alt_dial); } - if (xmlhttp) - { - VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; - xmlhttp.open('POST', 'vdc_db_query.php'); - xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); - xmlhttp.send(VDlogout_query); - xmlhttp.onreadystatechange = function() - { - if (xmlhttp.readyState == 4 && xmlhttp.status == 200) - { - // alert(xmlhttp.responseText); - } + else + { + var xmlhttp=false; + /*@cc_on @*/ + /*@if (@_jscript_version >= 5) + // JScript gives us Conditional compilation, we can cope with old IE versions. + // and security blocked creation of the objects. + try { + xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); + } catch (e) { + try { + xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); + } catch (E) { + xmlhttp = false; + } + } + @end @*/ + if (!xmlhttp && typeof XMLHttpRequest!='undefined') + { + xmlhttp = new XMLHttpRequest(); } - delete xmlhttp; + if (xmlhttp) + { + VDlogout_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=userLOGout&format=text&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&agent_log_id=" + agent_log_id + "&no_delete_sessions=" + no_delete_sessions + "&phone_ip=" + phone_ip + "&enable_sipsak_messages=" + enable_sipsak_messages + "&LogouTKicKAlL=" + LogouTKicKAlL + "&ext_context=" + ext_context; + xmlhttp.open('POST', 'vdc_db_query.php'); + xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); + xmlhttp.send(VDlogout_query); + xmlhttp.onreadystatechange = function() + { + if (xmlhttp.readyState == 4 && xmlhttp.status == 200) + { + // alert(xmlhttp.responseText); + } + } + delete xmlhttp; + } + + hideDiv('MainPanel'); + showDiv('LogouTBox'); + var logout_content=''; + if (tempreason=='SHIFT') + {logout_content='Il tuo turno è finito o è cambiato, sei stato disconnesso dalla tua sessione

';} + + document.getElementById("LogouTBoxLink").innerHTML = logout_content + "FAI CLICK QUI PER AUTENTICARTI DI NUOVO\n"; + + logout_stop_timeouts = 1; + + // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; } - - hideDiv('MainPanel'); - showDiv('LogouTBox'); - var logout_content=''; - if (tempreason=='SHIFT') - {logout_content='Il tuo turno è finito o è cambiato, sei stato disconnesso dalla tua sessione

';} - - document.getElementById("LogouTBoxLink").innerHTML = logout_content + "FAI CLICK QUI PER AUTENTICARTI DI NUOVO\n"; - - logout_stop_timeouts = 1; - - // window.location= agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + pass; - } } - } 0) @@ -9429,6 +9678,23 @@ function phone_number_format(formatphone) { } +// ################################################################################ +// Open or close the webphone view sidebar + function webphoneOpen(WVlocation,WVoperation) + { + if (WVoperation=='open') + { + document.getElementById("webphoneLink").innerHTML = "   WebTelefono View -"; + showDiv(WVlocation); + } + else + { + document.getElementById("webphoneLink").innerHTML = "   WebTelefono View +"; + hideDiv(WVlocation); + } + } + + // ################################################################################ // Populate the number to dial field with the selected user ID function AgentsXferSelect(AXuser,AXlocation) @@ -9505,6 +9771,104 @@ function phone_number_format(formatphone) { } +// ################################################################################ +// View Customer lead information + function VieWLeaDInfO(VLI_lead_id) + { + showDiv('LeaDInfOBox'); + + var xmlhttp=false; + /*@cc_on @*/ + /*@if (@_jscript_version >= 5) + // JScript gives us Conditional compilation, we can cope with old IE versions. + // and security blocked creation of the objects. + try { + xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); + } catch (e) { + try { + xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); + } catch (E) { + xmlhttp = false; + } + } + @end @*/ + if (!xmlhttp && typeof XMLHttpRequest!='undefined') + { + xmlhttp = new XMLHttpRequest(); + } + if (xmlhttp) + { + RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=LEADINFOview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&lead_id=" + VLI_lead_id + "&campaign=" + campaign + "&stage="; + xmlhttp.open('POST', 'vdc_db_query.php'); + xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); + xmlhttp.send(RAview_query); + xmlhttp.onreadystatechange = function() + { + if (xmlhttp.readyState == 4 && xmlhttp.status == 200) + { + // alert(xmlhttp.responseText); + document.getElementById('LeaDInfOSpan').innerHTML = xmlhttp.responseText + "\n"; + } + } + delete xmlhttp; + } + } + + +// ################################################################################ +// Aggiorna the call log display + function VieWCalLLoG(logdate,formdate) + { + if ( (AutoDialWaiting == 1) || (VD_live_customer_call==1) || (alt_dial_active==1) || (MD_channel_look==1) ) + { + alert("YOU MUST BE PAUSED TO VIEW YOUR CHIAMATA LOG"); + } + else + { + showDiv('CalLLoGDisplaYBox'); + + if (formdate=='form') + {logdate = document.vicidial_form.calllogdate.value;} + + var xmlhttp=false; + /*@cc_on @*/ + /*@if (@_jscript_version >= 5) + // JScript gives us Conditional compilation, we can cope with old IE versions. + // and security blocked creation of the objects. + try { + xmlhttp = new ActiveXObject("Msxml2.XMLHTTP"); + } catch (e) { + try { + xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); + } catch (E) { + xmlhttp = false; + } + } + @end @*/ + if (!xmlhttp && typeof XMLHttpRequest!='undefined') + { + xmlhttp = new XMLHttpRequest(); + } + if (xmlhttp) + { + RAview_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=CALLLOGview&format=text&user=" + user + "&pass=" + pass + "&conf_exten=" + session_id + "&extension=" + extension + "&protocol=" + protocol + "&date=" + logdate + "&campaign=" + campaign + "&stage="; + xmlhttp.open('POST', 'vdc_db_query.php'); + xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); + xmlhttp.send(RAview_query); + xmlhttp.onreadystatechange = function() + { + if (xmlhttp.readyState == 4 && xmlhttp.status == 200) + { + // alert(xmlhttp.responseText); + document.getElementById('CallLogSpan').innerHTML = xmlhttp.responseText + "\n"; + } + } + delete xmlhttp; + } + } + } + + // ################################################################################ // Move the Dispo frame out of the way and change the link to maximize function DispoMinimize() @@ -9709,7 +10073,7 @@ else { if (taskaction == 'DiaLAlerT') { - document.getElementById("TimerContentSpan").innerHTML = "DIAL ALERT:

" + taskdialalert + ""; + document.getElementById("TimerContentSpan").innerHTML = "DIAL ALERT:

" + taskdialalert.replace("\n","
") + ""; showDiv('TimerSpan'); } @@ -9805,7 +10169,12 @@ else hideDiv('AgentViewSpan'); hideDiv('AgentXferViewSpan'); hideDiv('TimerSpan'); + hideDiv('CalLLoGDisplaYBox'); + hideDiv('LeaDInfOBox'); hideDiv('agentdirectlink'); + hideDiv('blind_monitor_notice_span'); + if (is_webphone!='Y') + {hideDiv('webphoneSpan');} if (view_calls_in_queue_launch != '1') {hideDiv('callsinqueuedisplay');} if (agentonly_callbacks != '1') @@ -9815,6 +10184,8 @@ else // if ( (agentcall_manual != '1') && (starting_dial_level > 0) ) if (agentcall_manual != '1') {hideDiv('ManuaLDiaLButtons');} + if (agent_call_log_view != '1') + {hideDiv('CallLogButtons');} if (callholdstatus != '1') {hideDiv('AgentStatoCalls');} if (agentcallsstatus != '1') @@ -9831,7 +10202,18 @@ else {document.getElementById("AgentViewLink").innerHTML = "";} if (dispo_check_all_pause == '1') {document.vicidial_form.DispoSelectStop.checked=true;} - + if (agent_xfer_consultative < 1) + {hideDiv('consultative_checkbox');} + if (agent_xfer_dial_override < 1) + {hideDiv('dialoverride_checkbox');} + if (agent_xfer_vm_transfer < 1) + {hideDiv('DialBlindVMail');} + if (agent_xfer_blind_transfer < 1) + {hideDiv('DialBlindTransfer');} + if (agent_xfer_dial_with_customer < 1) + {hideDiv('DialWithCustomer');} + if (agent_xfer_park_customer_dial < 1) + {hideDiv('ParkCustomerDial');} document.vicidial_form.LeadLookuP.checked=true; if ( (agent_pause_codes_active=='Y') || (agent_pause_codes_active=='FORCE') ) @@ -9883,7 +10265,7 @@ else } if ( (VtigeRLogiNScripT == 'Y') && (VtigeREnableD > 0) ) { - document.getElementById("ScriptContents").innerHTML = " "; + document.getElementById("ScriptContents").innerHTML = " "; } if ( (VtigeRLogiNScripT == 'NEW_WINDOW') && (VtigeREnableD > 0) ) { @@ -9900,7 +10282,8 @@ else var TEMP_crm_login_address = decoded; TEMP_crm_login_address = TEMP_crm_login_address.replace(regWFAcustom, ''); - CRMwin = window.open(TEMP_crm_login_address, 'CRMwin,toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480'); + var CRMwin = 'CRMwin'; + CRMwin = window.open(TEMP_crm_login_address, CRMwin,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=700,height=480'); CRMwin.blur(); } @@ -9908,6 +10291,17 @@ else { HidEGenDerPulldown(); } + if (is_webphone=='Y') + { + NoneInSession(); + document.getElementById("NoneInSessionLink").innerHTML = "Call Agent Webphone ->"; + + var WebPhonEtarget = 'webphonewindow'; + + // WebPhonEwin =window.open(WebPhonEurl, WebPhonEtarget,'toolbar=1,location=1,directories=1,status=1,menubar=1,scrollbars=1,resizable=1,width=180,height=270'); + + // WebPhonEwin.blur(); + } VICIDiaL_closer_login_checked = 1; } else @@ -9953,10 +10347,11 @@ else } } } - if (AgentDispoing==1) + if (AgentDispoing > 0) { WaitingForNextStep=1; check_for_conf_calls(session_id, '0'); + AgentDispoing++; } if (logout_stop_timeouts==1) {WaitingForNextStep=1;} if ( (custchannellive < -30) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) ) {CustomerChanneLGone();} @@ -10065,6 +10460,33 @@ else // check_for_live_calls(); check_s = check_n.toString(); } + if ( (blind_monitoring_now > 0) && ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) ) + { + if ( (blind_monitor_warning=='NOTICE') || (blind_monitor_warning=='ALERT_NOTICE') || (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) + { + document.getElementById("blind_monitor_notice_span_contents").innerHTML = blind_monitor_message + "
"; + showDiv('blind_monitor_notice_span'); + } + if (blind_monitoring_now_trigger > 0) + { + if ( (blind_monitor_warning=='ALERT') || (blind_monitor_warning=='ALERT_NOTICE')|| (blind_monitor_warning=='ALERT_AUDIO') || (blind_monitor_warning=='ALL') ) + { + document.getElementById("blind_monitor_alert_span_contents").innerHTML = blind_monitor_message; + showDiv('blind_monitor_alert_span'); + } + if ( (blind_monitor_filename.length > 0) && ( (blind_monitor_warning=='AUDIO') || (blind_monitor_warning=='ALERT_AUDIO')|| (blind_monitor_warning=='NOTICE_AUDIO') || (blind_monitor_warning=='ALL') ) ) + { + basic_originate_call(blind_monitor_filename,'NO','YES',session_id,'YES','','1','0','1'); + } + blind_monitoring_now_trigger=0; + } + } + else + { + hideDiv('blind_monitor_notice_span'); + document.getElementById("blind_monitor_notice_span_contents").innerHTML = ''; + hideDiv('blind_monitor_alert_span'); + } if (wrapup_seconds > 0) { document.getElementById("WrapupTimer").innerHTML = (wrapup_seconds - wrapup_counter); @@ -10243,8 +10665,7 @@ else } var customer_local_time = customer_date + " " + customer_time; - document.vicidial_form.custdatetime.value = customer_local_time; - + document.getElementById("custdatetime").innerHTML = customer_local_time; } start_all_refresh(); } @@ -10563,7 +10984,8 @@ else
# DATA/ORA RICHIAMONUMERONAME STATOCAMPAIGNDATA/ORA ULTIMA CHIAMATA NOTE