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git-svn-id: svn://192.168.202.10@1707 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2011-08-02 17:19:49 +00:00
parent ed95c85bb8
commit b219f5d215
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agc_2-X/trunk/docs/ALTERNATE_NUMBER_DIALING.txt
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ALTERNATE NUMBER DIALING Redesign 2008-08-20
ALTERNATE NUMBER DIALING Redesign Started: 2008-08-20 Updated: 2011-08-02
*** THIS SECTION OUTLINES PROPOSED CHANGES TO ALT-NUMBER-DIALING in the 2.0.5 version ***
*** FOR INFORMATION ON THE 2.0.3 AND 2.0.4 VERSION OF ALT NUMBER DIALING LOOK BELOW THIS SECTION ***
As of the 2.4 svn version 2011-08-02 the MULTI_LEAD option has been enabled and is fully functional
(see the MULTI LEAD section below)
As of the 2.2.0 version a lot of bugs have been fixed, and DNC statuses can now be used as auto-alt-dial triggering statuses
Some important rules:
@@ -36,6 +39,15 @@ The multi-alt-entries field is formatted as a field of phone-number/phone-code/p
MULTI LEAD Auto Alt number dialing:
Using MULTI_LEAD is different from the other standard Auto-Alt-Dial functions, it allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is to be defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.
The Auto-Alt-Statuses are still in used for MULTI_LEAD so you may want to make sure that statuses like DROP, PDROP and others to your campaign's auto-alt-dial statuses so that the other leads tied by vendor_lead_code in the campaign's lists are not deactivated.
Changes to database:
*** DO NOT MAKE THESE CHANGES, for documentation only ***