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Added agent-lag-time to agent_status action in alt_display.php

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Modified for sale counts to be campaign-specific in Team Performance Detail report

git-svn-id: svn://192.168.202.10@3298 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-09-20 17:08:11 +00:00
parent 08a63b467a
commit b2cd8ad112
2 changed files with 42 additions and 17 deletions
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agc_2-X/trunk/www/agc/alt_display.php
+13 -6
View File
@@ -16,10 +16,11 @@
#
# CHANGELOG:
# 200827-1157 - First build
# 200920-0906 - Added agent-lag-time to agent_status action
#
$version = '2.14-1';
$build = '200827-1157';
$version = '2.14-2';
$build = '200920-0906';
$php_script = 'alt_display.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=11;
@@ -443,8 +444,8 @@ if ($ACTION == 'top_panel_realtime')
################################################################################
### agent_status - data-only compressed details for logged-in agent status
### will output these fields: agent-status|call-time|dead_time|pause-code|calls-today|calls-waiting|waiting-time
### example: PAUSED|0|0|BREAK|12|0|0
### will output these fields: agent-status|call-time|dead_time|pause-code|calls-today|calls-waiting|waiting-time|agent-lag-time
### example: PAUSED|0|0|BREAK|12|0|0|1
################################################################################
if ($ACTION == 'agent_status')
{
@@ -454,7 +455,7 @@ if ($ACTION == 'agent_status')
$CIQcount=0;
$wait_length=0;
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id,pause_code from vicidial_live_agents where user='$user';";
$stmt="SELECT server_ip,status,lead_id,campaign_id,callerid,last_update_time,closer_campaigns,calls_today,pause_code,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_state_change),preview_lead_id,pause_code,UNIX_TIMESTAMP(last_update_time) from vicidial_live_agents where user='$user';";
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'09008',$user,$server_ip,$session_name,$one_mysql_log);}
$cl_user_ct = mysqli_num_rows($rslt);
@@ -474,6 +475,7 @@ if ($ACTION == 'agent_status')
$VLAlast_state_change_epoch = $row[10];
$VLApreview_lead_id = ($row[11] + 0);
$VLApause_code = $row[12];
$VLAlast_update_time_epoch = $row[13];
if ( ($VLAstatus == 'INCALL') or ($VLAstatus == 'QUEUE') or ($VLAstatus == 'MQUEUE') ) {$agent_status = 'DEAD';}
if ( ($VLAstatus == 'PAUSED') and ($VLAlead_id > 0) ) {$agent_status = 'DISPO';}
if ( ($VLAstatus == 'PAUSED') and ($VLApreview_lead_id > 0) ) {$agent_status = 'PREVIEW';}
@@ -560,8 +562,13 @@ if ($ACTION == 'agent_status')
$wait_length = ($StarTtime - $CIQcall_time_epoch);
}
}
if ($VLAlast_update_time_epoch > 10)
{
$lagged_length = ($StarTtime - $VLAlast_update_time_epoch);
}
### END Calls in Queue section ###
$stage="$agent_status|$call_length|$hangup_length|$VLApause_code|$VLAcalls_today|$CIQcount|$wait_length";
$stage="$agent_status|$call_length|$hangup_length|$VLApause_code|$VLAcalls_today|$CIQcount|$wait_length|$lagged_length";
echo "$stage\n";
if ($SSagent_debug_logging > 0) {vicidial_ajax_log($NOW_TIME,$startMS,$link,$ACTION,$php_script,$user,$stage,$lead_id,$session_name,$stmt);}