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Added Max Inbound Calls options to Campaigns and Users to enforce a maximum number of inbound calls received per day per agent

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git-svn-id: svn://192.168.202.10@2104 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2014-04-18 13:56:53 +00:00
parent e889d1400c
commit b586b1a46b
10 changed files with 317 additions and 67 deletions
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agc_2-X/trunk/bin/AST_VDremote_agents.pl
+60 -2
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@@ -11,7 +11,7 @@
# agents that should appear to be logged in so that the calls can be transferred
# out to them properly.
#
# Copyright (C) 2013 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2014 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50215-0954 - First version of script
@@ -47,6 +47,7 @@
# 121129-1929 - Fix for issue #601, reported by Acidshock
# 130322-1939 - Changed to auto-terminate vars to one day so it can restart for systems that don't reboot nightly
# 131122-1104 - Small fixes and formatting changes
# 140417-0934 - Added max inbound calls feature
#
### begin parsing run-time options ###
@@ -341,9 +342,66 @@ while($one_day_interval > 0)
$stmtD = "INSERT IGNORE INTO vicidial_live_inbound_agents SET calls_today='1',last_call_time='$SQLdate',user='$QHuser[$w]', group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1),last_call_time='$SQLdate';";
$Daffected_rows = $dbhA->do($stmtD);
$stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1);";
# $stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]' ON DUPLICATE KEY UPDATE calls_today=(calls_today + 1);";
$stmtE = "INSERT IGNORE INTO vicidial_inbound_group_agents set calls_today=1,user='$QHuser[$w]',group_id='$QHcampaign_id[$w]';";
$Eaffected_rows = $dbhA->do($stmtE);
##### BEGIN check for user max inbound calls #####
$max_inbound_calls=0;
$stmtJ = "SELECT max_inbound_calls FROM vicidial_users where user='$QHuser[$w]';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$VU_max_inbound_calls = $aryA[0];
}
$stmtJ = "SELECT max_inbound_calls FROM vicidial_campaigns where campaign_id='$QHcampaign_id[$w]';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsMIC=$sthA->rows;
if ($sthArowsMIC > 0)
{
@aryA = $sthA->fetchrow_array;
$CP_max_inbound_calls = $aryA[0];
}
if ( ($VU_max_inbound_calls > 0) || ($CP_max_inbound_calls > 0) )
{
$max_inbound_calls = $CP_max_inbound_calls;
if ($VU_max_inbound_calls > 0)
{$max_inbound_calls = $VU_max_inbound_calls;}
$max_inbound_count=0;
$stmtJ = "SELECT sum(calls_today) FROM vicidial_inbound_group_agents where user='$QHuser[$w]' and group_type='C';";
$sthA = $dbhA->prepare($stmtJ) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtJ ", $dbhA->errstr;
$sthArowsVIGA=$sthA->rows;
if ($sthArowsVIGA > 0)
{
@aryA = $sthA->fetchrow_array;
$max_inbound_count = $aryA[0];
}
if ($max_inbound_count >= $max_inbound_calls)
{
$stmtJ = "UPDATE vicidial_live_agents set closer_campaigns='' where user='$QHuser[$w]';";
$affected_rows = $dbhA->do($stmtJ);
$stmtJ = "DELETE FROM vicidial_live_inbound_agents where user='$QHuser[$w]';";
$affected_rows = $dbhA->do($stmtJ);
$stmtJ = "UPDATE vicidial_remote_agents set closer_campaigns='' where user_start='$QHuser[$w]';";
$affected_rows = $dbhA->do($stmtJ);
$stmtJ = "INSERT INTO vicidial_admin_log set event_date=NOW(), user='$QHuser[$w]', ip_address='$VARserver_ip', event_section='USERS', event_type='MODIFY', record_id='$QHuser[$w]', event_code='MAX IN CALLS MODIFY REMOTE AGENT', event_sql='DELETE FROM vicidial_live_inbound_agents where user=$QHuser[$w]', event_notes='|$max_inbound_count|$max_inbound_calls|$QHuser[$w]|$QHcall_id[$w]|RA|';";
$affected_rows = $dbhA->do($stmtJ);
if ($AGILOG) {$agi_string = "-- MAX INBOUND AGENT CALLS TRIGGER: |$max_inbound_count|$max_inbound_calls|$QHuser[$w]|$QHcall_id[$w]|"; &agi_output;}
}
}
##### END check for user max inbound calls #####
$stmtG = "SELECT start_call_url FROM vicidial_inbound_groups where group_id='$QHcampaign_id[$w]';";
}
else