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added ALTPH2 and ADDR3 HotKey options in admin.php

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changed behaviour of manual dial hotkeys to automatically dial next number, vicidial.php
added ability for agent to dial alternate phone number and address3 with hotkeys, vicidial.php

git-svn-id: svn://192.168.202.10@457 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2007-01-09 21:35:31 +00:00
parent eccaa5617c
commit b73696bd4c
3 changed files with 88 additions and 14 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.3.txt
+1
View File
@@ -2,6 +2,7 @@
ADAPT OVERRIDE||
The ADAPT OVERRIDE checkbox allows you to force a new dial level even though the dial method is in an ADAPT mode. This is useful if there is a dramatic shift in the quality of leads and you want to drastically change the dial_level manually.||
There are two special HotKey options that you can use in conjunction with Alternate Phone number dialing, ALTPH2 - Alternate Phone Hot Dial and ADDR3-----Address3 Hot Dial allow an agent to use a hotkey to hangup their call, stay on the same lead, and dial another contact number from that lead.||
############################################################ CLIENT
agc_2-X/trunk/www/agc/vicidial.php
+80 -11
View File
@@ -133,6 +133,8 @@
# 61130-1617 - Added lead_id to MonitorConf for recording_log
# 61221-1212 - Changed width to 760 to better fit 800x600 screens, widened SCRIPT
# 70109-1128 - Fixed wrapup timer bug
# 70109-1635 - Added option for HotKeys automatically dialing next number in manual mode
# - Added option for alternate number dialing with hotkeys
#
require("dbconnect.php");
@@ -178,8 +180,8 @@ if (isset($_GET["relogin"])) {$relogin=$_GET["relogin"];}
$forever_stop=0;
$version = '2.0.106';
$build = '70109-1128';
$version = '2.0.107';
$build = '70109-1635';
if ($force_logout)
{
@@ -1434,6 +1436,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var CBuser = '';
var CBcomments = '';
var volumecontrol_active = '<? echo $volumecontrol_active ?>';
var manual_auto_hotkey = 0;
var DiaLControl_auto_HTML = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready');\"><IMG SRC=\"./images/vdc_LB_resume.gif\" border=0 alt=\"Resume\"></a>";
var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause');\"><IMG SRC=\"./images/vdc_LB_pause.gif\" border=0 alt=\"Pause\"></a><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
var DiaLControl_auto_HTML_OFF = "<IMG SRC=\"./images/vdc_LB_pause_OFF.gif\" border=0 alt=\"Pause\"><IMG SRC=\"./images/vdc_LB_resume_OFF.gif\" border=0 alt=\"Resume\">";
@@ -3671,7 +3674,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
// ################################################################################
// Send Hangup command for customer call connected to the conference now to Manager
function dialedcall_send_hangup(dispowindow)
function dialedcall_send_hangup(dispowindow,hotkeysused,altdispo)
{
var form_cust_channel = document.vicidial_form.callchannel.value;
var form_cust_serverip = document.vicidial_form.callserverip.value;
@@ -3809,10 +3812,36 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
if (altdispo == 'ALTPH2')
{
ManualDialOnly('ALTPhoneE');
}
else
{
if (altdispo == 'ADDR3')
{
ManualDialOnly('AddresS3');
}
else
{
if (hotkeysused == 'YES')
{
reselect_alt_dial = 0;
manual_auto_hotkey = 1;
}
}
}
}
else
{
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
if (hotkeysused == 'YES')
{
manual_auto_hotkey = 1;
}
else
{
document.getElementById("DiaLControl").innerHTML = "<a href=\"#\" onclick=\"ManualDialNext('','','','','');\"><IMG SRC=\"./images/vdc_LB_dialnextnumber.gif\" border=0 alt=\"Dial Next Number\"></a>";
}
reselect_alt_dial = 0;
}
}
@@ -3821,6 +3850,27 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
reselect_alt_dial = 1;
if (altdispo == 'ALTPH2')
{
ManualDialOnly('ALTPhoneE');
}
else
{
if (altdispo == 'ADDR3')
{
ManualDialOnly('AddresS3');
}
else
{
if (hotkeysused == 'YES')
{
document.getElementById("MainStatuSSpan").style.background = panel_bgcolor;
document.getElementById("MainStatuSSpan").innerHTML = '';
document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_OFF;
reselect_alt_dial = 0;
}
}
}
}
else
{
@@ -4204,6 +4254,15 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
AutoDial_ReSume_PauSe("VDADready","NO");
// document.getElementById("DiaLControl").innerHTML = DiaLControl_auto_HTML_ready;
}
else
{
// trigger HotKeys manual dial automatically go to next lead
if (manual_auto_hotkey == '1')
{
manual_auto_hotkey = 0;
ManualDialNext('','','','','');
}
}
}
}
}
@@ -4537,14 +4596,24 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
document.vicidial_form.inert_button.focus();
document.vicidial_form.inert_button.blur();
CustomerData_update();
HKdispo_display = 4;
HKfinish=1;
var HKdispo_ary = HKdispo.split(" ----- ");
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
dialedcall_send_hangup('NO');
if ( (HKdispo_ary[0] == 'ALTPH2') || (HKdispo_ary[0] == 'ADDR3') )
{
if (document.vicidial_form.DiaLAltPhonE.checked==true)
{
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
}
}
else
{
HKdispo_display = 4;
HKfinish=1;
document.getElementById("HotKeyDispo").innerHTML = HKdispo_ary[0] + " - " + HKdispo_ary[1];
showDiv('HotKeyActionBox');
hideDiv('HotKeyEntriesBox');
document.vicidial_form.DispoSelection.value = HKdispo_ary[0];
dialedcall_send_hangup('NO', 'YES', HKdispo_ary[0]);
}
// DispoSelect_submit();
// AutoDialWaiting = 1;
// AutoDial_ReSume_PauSe("VDADready");
agc_2-X/trunk/www/vicidial/admin.php
+7 -3
View File
@@ -802,12 +802,13 @@ $lead_filter_sql = ereg_replace(";","",$lead_filter_sql);
# 61129-1028 - Added headers to Users and Phones with clickable order-by titles
# 70108-1405 - Added ADAPT OVERRIDE to allow for forced dial_level changes in ADAPT dial methods
# - Screen width definable at top of script, merged server_stats into this script
# 70109-1638 - Added ALTPH2 and ADDR3 hotkey options for alt number dialing with HotKeys
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
$version = '2.0.74';
$build = '70108-1405';
$version = '2.0.75';
$build = '70109-1638';
$STARTtime = date("U");
@@ -1858,7 +1859,8 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
<B><FONT SIZE=3>VICIDIAL_CAMPAIGN_HOTKEYS TABLE</FONT></B><BR><BR>
<A NAME="vicidial_campaign_hotkeys">
<BR>
<B>Through the use of custom campaign hotkeys, agents that use the vicidial web-client can hangup and disposition calls just by pressing a single key on their keyboard.</B>
<B>Through the use of custom campaign hotkeys, agents that use the vicidial web-client can hangup and disposition calls just by pressing a single key on their keyboard.</B> There are two special HotKey options that you can use in conjunction with Alternate Phone number dialing, ALTPH2 - Alternate Phone Hot Dial and ADDR3-----Address3 Hot Dial allow an agent to use a hotkey to hangup their call, stay on the same lead, and dial another contact number from that lead.
@@ -6466,6 +6468,8 @@ echo "<option>9</option>\n";
echo "</select> &nbsp; \n";
echo "Status: <select size=1 name=HKstatus>\n";
echo "$HKstatuses_list\n";
echo "<option value=\"ALTPH2-----Alternate Phone Hot Dial\">ALTPH2 - Alternate Phone Hot Dial</option>\n";
echo "<option value=\"ADDR3-----Address3 Hot Dial\">ADDR3 - Address3 Hot Dial</option>\n";
echo "</select> &nbsp; \n";
echo "<input type=submit name=submit value=ADD><BR>\n";
echo "</form><BR>\n";