changed adaptive_latest_target_gmt to adaptive_latest_server_time
added adaptive_dl_diff_target and changed intensity dropdown added ADMIN_keepalive script for AST_VDadapt.pl add field for target dial_level difference, -1 would target one agent waiting, +1 would target 1 customer waiting git-svn-id: svn://192.168.202.10@227 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -286,10 +286,13 @@ if (isset($_GET["available_only_ratio_tally"])) {$available_only_ratio_tally=$
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elseif (isset($_POST["available_only_ratio_tally"])){$available_only_ratio_tally=$_POST["available_only_ratio_tally"];}
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if (isset($_GET["dial_method"])) {$dial_method=$_GET["dial_method"];}
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elseif (isset($_POST["dial_method"])) {$dial_method=$_POST["dial_method"];}
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if (isset($_GET["adaptive_latest_target_gmt"])) {$adaptive_latest_target_gmt=$_GET["adaptive_latest_target_gmt"];}
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elseif (isset($_POST["adaptive_latest_target_gmt"])){$adaptive_latest_target_gmt=$_POST["adaptive_latest_target_gmt"];}
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if (isset($_GET["adaptive_latest_server_time"])) {$adaptive_latest_server_time=$_GET["adaptive_latest_server_time"];}
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elseif (isset($_POST["adaptive_latest_server_time"])){$adaptive_latest_server_time=$_POST["adaptive_latest_server_time"];}
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if (isset($_GET["adaptive_intensity"])) {$adaptive_intensity=$_GET["adaptive_intensity"];}
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elseif (isset($_POST["adaptive_intensity"])) {$adaptive_intensity=$_POST["adaptive_intensity"];}
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if (isset($_GET["adaptive_dl_diff_target"])) {$adaptive_dl_diff_target=$_GET["adaptive_dl_diff_target"];}
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elseif (isset($_POST["adaptive_dl_diff_target"])) {$adaptive_dl_diff_target=$_POST["adaptive_dl_diff_target"];}
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if (isset($script_id)) {$script_id= strtoupper($script_id);}
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if (isset($lead_filter_id)) {$lead_filter_id = strtoupper($lead_filter_id);}
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@@ -360,6 +363,7 @@ $hotkey = ereg_replace("[^0-9]","",$hotkey);
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$list_id = ereg_replace("[^0-9]","",$list_id);
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$allcalls_delay = ereg_replace("[^0-9]","",$allcalls_delay);
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$adaptive_dropped_percentage = ereg_replace("[^0-9]","",$adaptive_dropped_percentage);
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$adaptive_latest_server_time = ereg_replace("[^0-9]","",$adaptive_latest_server_time);
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### Y or N ONLY ###
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$active = ereg_replace("[^NY]","",$active);
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@@ -448,8 +452,8 @@ $lead_filter_comments = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$lead_filter_comm
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$campaign_rec_filename = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$campaign_rec_filename);
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$call_time_name = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$call_time_name);
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$call_time_comments = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$call_time_comments);
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$adaptive_latest_target_gmt = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$adaptive_latest_target_gmt);
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$adaptive_intensity = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$adaptive_intensity);
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$adaptive_dl_diff_target = ereg_replace("[^ \.\,-\_0-9a-zA-Z]","",$adaptive_dl_diff_target);
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### remove semi-colons ###
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$lead_filter_sql = ereg_replace(";","",$lead_filter_sql);
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@@ -528,12 +532,14 @@ $lead_filter_sql = ereg_replace(";","",$lead_filter_sql);
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# 60823-1154 - added fields for adaptive dialing
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# 60824-1326 - added adaptive_latest_target_gmt for ADAPT_TAPERED dial method
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# 60825-1205 - added adaptive_intensity for ADAPT_ dial methods
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# 60828-1019 - changed adaptive_latest_target_gmt to adaptive_latest_server_time
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# 60828-1115 - added adaptive_dl_diff_target and changed intensity dropdown
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#
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# make sure you have added a user to the vicidial_users MySQL table with at least user_level 8 to access this page the first time
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$version = '2.0.63';
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$build = '60825-1205';
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$version = '2.0.65';
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$build = '60828-1115';
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$STARTtime = date("U");
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@@ -1136,15 +1142,20 @@ echo "<TABLE WIDTH=98% BGCOLOR=#E6E6E6 cellpadding=2 cellspacing=0><TR><TD ALIGN
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<B>Maximum Adapt Dial Level -</B> This field is where you set the limit of the limit to the numbr of lines you would like dialed per agent while using an adaptive-predictive dial method, not MANUAL or RATIO. This number can be higher than the Auto Dial Level if your hardware will support it. Value must be a positive number greater than one and can have decimal places Default 3.0.
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<BR>
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<A NAME="vicidial_campaigns-adaptive_latest_target_gmt">
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<A NAME="vicidial_campaigns-adaptive_latest_server_time">
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<BR>
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<B>Latest Target Timezone -</B> This field is only used by the ADAPT_TAPERED dial method. You should select the current GMT offset value or timezone of the latest region that you will be calling. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling. NOTE- If you are calling in the USA and you have a very small amount of leads in Alaska or Hawaii but many leads in Pacific time zone, you should choose the pacific time zone for this field for the ADAPT_TAPERED dial method to work properly.
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<B>Latest Server Time -</B> This field is only used by the ADAPT_TAPERED dial method. You should enter in the hour and minute that you will stop calling on this campaign, 2100 would mean that you will stop dialing this campaign at 9PM server time. This allows the Tapered algorithm to decide how aggressively to dial by how long you have until you will be finished calling.
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<BR>
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<A NAME="vicidial_campaigns-adaptive_intensity">
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<BR>
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<B>Adapt Intensity Modifier -</B> This field is used to adjust the predictive intensity either higher or lower. The higher a positive number you select, the greater the dialer will increase the call pacing when it goes up and the slower the dialer will decrease the call pacing when it goes down. The lower the negative number you select here, the slower the dialer will increase the call pacing and the faster the dialer will lower the call pacing when it goes down. Default is 0. This field is not used by the MANUAL or RATIO dial methods.
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<BR>
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<A NAME="vicidial_campaigns-adaptive_dl_diff_target">
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<BR>
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<B>Dial Level Difference Target -</B> This field is used to define whether you want to target having a specific number of agents waiting for calls or calls waiting for agents. For example if you would always like to have on average one agent free to take calls immediately you would set this to -1, if you would like to target always having one call on hold waiting for an agent you would set this to 1. Default is 0. This field is not used by the MANUAL or RATIO dial methods.
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<BR>
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<A NAME="vicidial_campaigns-next_agent_call">
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<BR>
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@@ -2909,7 +2920,7 @@ if ($ADD==41)
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}
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}
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}
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$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_target_gmt='$adaptive_latest_target_gmt',adaptive_intensity='$adaptive_intensity' where campaign_id='$campaign_id';";
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$stmtA="UPDATE vicidial_campaigns set campaign_name='$campaign_name',active='$active',dial_status_a='$dial_status_a',dial_status_b='$dial_status_b',dial_status_c='$dial_status_c',dial_status_d='$dial_status_d',dial_status_e='$dial_status_e',lead_order='$lead_order',allow_closers='$allow_closers',hopper_level='$hopper_level', $adlSQL next_agent_call='$next_agent_call', local_call_time='$local_call_time', voicemail_ext='$voicemail_ext', dial_timeout='$dial_timeout', dial_prefix='$dial_prefix', campaign_cid='$campaign_cid', campaign_vdad_exten='$campaign_vdad_exten', web_form_address='" . mysql_real_escape_string($web_form_address) . "', park_ext='$park_ext', park_file_name='$park_file_name', campaign_rec_exten='$campaign_rec_exten', campaign_recording='$campaign_recording', campaign_rec_filename='$campaign_rec_filename', campaign_script='$script_id', get_call_launch='$get_call_launch', am_message_exten='$am_message_exten', amd_send_to_vmx='$amd_send_to_vmx', xferconf_a_dtmf='$xferconf_a_dtmf',xferconf_a_number='$xferconf_a_number', xferconf_b_dtmf='$xferconf_b_dtmf',xferconf_b_number='$xferconf_b_number',lead_filter_id='$lead_filter_id',alt_number_dialing='$alt_number_dialing',scheduled_callbacks='$scheduled_callbacks',safe_harbor_message='$safe_harbor_message',drop_call_seconds='$drop_call_seconds',safe_harbor_exten='$safe_harbor_exten',wrapup_seconds='$wrapup_seconds',wrapup_message='$wrapup_message',closer_campaigns='$groups_value',use_internal_dnc='$use_internal_dnc',allcalls_delay='$allcalls_delay',omit_phone_code='$omit_phone_code',dial_method='$dial_method',available_only_ratio_tally='$available_only_ratio_tally',adaptive_dropped_percentage='$adaptive_dropped_percentage',adaptive_maximum_level='$adaptive_maximum_level',adaptive_latest_server_time='$adaptive_latest_server_time',adaptive_intensity='$adaptive_intensity',adaptive_dl_diff_target='$adaptive_dl_diff_target' where campaign_id='$campaign_id';";
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$rslt=mysql_query($stmtA, $link);
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if ($reset_hopper == 'Y')
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@@ -4339,8 +4350,9 @@ echo "<TABLE><TR><TD>\n";
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$available_only_ratio_tally = $row[47];
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$adaptive_dropped_percentage = $row[48];
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$adaptive_maximum_level = $row[49];
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$adaptive_latest_target_gmt = $row[50];
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$adaptive_latest_server_time = $row[50];
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$adaptive_intensity = $row[51];
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$adaptive_dl_diff_target = $row[52];
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echo "<br>MODIFY A CAMPAIGNS RECORD: $row[0] - <a href=\"$PHP_SELF?ADD=34&campaign_id=$campaign_id\">Basic View</a>";
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echo " | Detail View</a> | ";
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@@ -4437,16 +4449,41 @@ echo "<option SELECTED>$adaptive_dropped_percentage</option></select>% $NWB#vici
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echo "<tr bgcolor=#BDFFBD><td align=right>Maximum Adapt Dial Level: </td><td align=left><input type=text name=adaptive_maximum_level size=6 maxlength=6 value=\"$adaptive_maximum_level\"><i>number only</i> $NWB#vicidial_campaigns-adaptive_maximum_level$NWE</td></tr>\n";
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echo "<tr bgcolor=#BDFFBD><td align=right>Latest Target Timezone: </td><td align=left><select size=1 name=adaptive_latest_target_gmt><option>12.75</option><option>12.00</option><option>11.00</option><option>10.00</option><option>9.50</option><option>9.00</option><option>8.00</option><option>7.00</option><option>6.50</option><option>6.00</option><option>5.75</option><option>5.50</option><option>5.00</option><option>4.50</option><option>4.00</option><option>3.50</option><option>3.00</option><option>2.00</option><option>1.00</option><option>0.00</option><option>-1.00</option><option>-2.00</option><option>-2.50</option><option>-3.00</option><option>-3.50</option><option>-4.00</option><option>-4.50</option><option>-5.00</option><option>-6.00</option><option>-7.00</option><option>-8.00</option><option>-9.00</option><option>-10.00</option><option>-11.00</option><option>-12.00</option><option selected>$adaptive_latest_target_gmt</option></select> (MUST Adjust for DST) $NWB#vicidial_campaigns-adaptive_latest_target_gmt$NWE</td></tr>\n";
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echo "<tr bgcolor=#BDFFBD><td align=right>Latest Server Time: </td><td align=left><input type=text name=adaptive_latest_server_time size=6 maxlength=4 value=\"$adaptive_latest_server_time\"><i>4 digits only</i> $NWB#vicidial_campaigns-adaptive_latest_server_time$NWE</td></tr>\n";
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echo "<tr bgcolor=#BDFFBD><td align=right>Adapt Intensity Modifier: </td><td align=left><select size=1 name=adaptive_intensity>\n";
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$n=40;
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while ($n>=-40)
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{
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echo "<option>$n</option>\n";
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$dtl = 'Balanced';
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if ($n<0) {$dtl = 'Less Intense';}
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if ($n>0) {$dtl = 'More Intense';}
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if ($n == $adaptive_intensity)
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{echo "<option SELECTED value=\"$n\">$n - $dtl</option>\n";}
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else
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{echo "<option value=\"$n\">$n - $dtl</option>\n";}
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$n--;
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}
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echo "<option SELECTED>$adaptive_intensity</option></select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
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echo "</select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
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echo "<tr bgcolor=#BDFFBD><td align=right>Dial Level Difference Target: </td><td align=left><select size=1 name=adaptive_dl_diff_target>\n";
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$n=10;
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while ($n>=-10)
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{
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$nabs = abs($n);
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$dtl = 'Balanced';
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if ($n<0) {$dtl = 'Agents Waiting for Calls';}
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if ($n>0) {$dtl = 'Calls Waiting for Agents';}
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if ($n == $adaptive_dl_diff_target)
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{echo "<option SELECTED value=\"$n\">$n --- $nabs $dtl</option>\n";}
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else
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{echo "<option value=\"$n\">$n --- $nabs $dtl</option>\n";}
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$n--;
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}
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echo "</select> $NWB#vicidial_campaigns-adaptive_dl_diff_target$NWE</td></tr>\n";
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echo "<tr bgcolor=#B6D3FC><td align=right>Next Agent Call: </td><td align=left><select size=1 name=next_agent_call><option >random</option><option>oldest_call_start</option><option>oldest_call_finish</option><option>overall_user_level</option><option SELECTED>$next_agent_call</option></select>$NWB#vicidial_campaigns-next_agent_call$NWE</td></tr>\n";
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@@ -4855,10 +4892,16 @@ echo "<tr bgcolor=#BDFFBD><td align=right>Adapt Intensity Modifier: </td><td ali
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$n=40;
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while ($n>=-40)
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{
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echo "<option>$n</option>\n";
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$dtl = 'Balanced';
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if ($n<0) {$dtl = 'Less Intense';}
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if ($n>0) {$dtl = 'More Intense';}
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if ($n == $adaptive_intensity)
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{echo "<option SELECTED value=\"$n\">$n - $dtl</option>\n";}
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else
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{echo "<option value=\"$n\">$n - $dtl</option>\n";}
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$n--;
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}
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echo "<option SELECTED>$adaptive_intensity</option></select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
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echo "</select> $NWB#vicidial_campaigns-adaptive_intensity$NWE</td></tr>\n";
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echo "<tr bgcolor=#B6D3FC><td align=right><a href=\"$PHP_SELF?ADD=3111111&script_id=$script_id\">Script</a>: </td><td align=left>$script_id</td></tr>\n";
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