Added a Multi-call option to the agent 3-way press-1 calls feature.

git-svn-id: svn://192.168.202.10@3792 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_2-X/trunk/www/vicidial/help_documentation.txt

@@ -1,4 +1,4 @@
-# version: 20231129094101
+# version: 20231228184301
 users-user	User ID	<QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
 users-pass	Password	<QXZ>This field is where you put the users password. Must be at least 2 characters in length, unless the User Password Minimum Length system setting is enabled, which will require a longer password. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
 users-force_change_password	Force Change Password	<QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -1576,3 +1576,4 @@ user_stats-lead_searches	Lead Searches for this Time Period	<QXZ>This section wi
 user_stats-preview_skips	Preview Lead Skips for this Time Period	<QXZ>This section will show the previewed leads that were skipped by the agent during this time period, most recent skips first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the previewed lead was skipped by the agent.</QXZ><BR><QXZ><U>LEAD</U> = The Lead ID of the lead that was skipped. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>STATUS</U> = The status of the lead that was skipped.</QXZ><BR><QXZ><U>COUNT</U> = The called count of the lead that was skipped.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when this previewed lead was skipped.</QXZ>
 user_stats-switch_leads	Agent Lead Switches for this Time Period	<QXZ>This section will show the Agent Lead Switches that happened during the selected time period, a lead switch is when an inbound call goes to the agent, the agent searches for a lead in the system and they select another lead to tie their current call to. Most recent lead switch is shown first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the lead was switched by the agent.</QXZ><BR><QXZ><U>FROM LEAD ID</U> = The Lead ID of the lead that the agent started the call with. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>TO LEAD ID</U> = The Lead ID of the lead that the agent switched the call to during the call. You can click on this link to see more details about this lead, including past calls and the ability to modify lead information.</QXZ><BR><QXZ><U>CALL ID</U> = The original Call ID in the system before the Lead ID was switched.</QXZ><BR><QXZ><U>UNIQUEID</U> = The phone system uniqieid of the call that had its lead switched.</QXZ><BR><QXZ><U>PHONE</U> = The phone number of the lead that was switched.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they switched the lead.</QXZ>
 user_stats-pause_code_approvals	Manager Pause Code Approvals for this Time Period	<QXZ>This section will show the agent pause code approvals that this Manager User approved during the selected time period, only for pause codes that require manager approval, most recent approvals first.</QXZ><BR><QXZ><U>DATE TIME</U> = The date-time-stamp when the agent pause code was approved by this user.</QXZ><BR><QXZ><U>AGENT</U> = The User ID of the agent that had their pause code approved.</QXZ><BR><QXZ><U>AGENT USER GROUP</U> = The User Group of the agent at the time that they had their pause code approved.</QXZ><BR><QXZ><U>CAMPAIGN</U> = The campaign the agent was logged into when they had their pause code approved.</QXZ><BR><QXZ><U>PAUSE CODE</U> = The pause code that was approved.</QXZ>
+3way_press_log	3-Way Press Log Report	<QXZ>This report will display the logs of the 3-way phone calls that are placed to outside-users from the agent screen as detailed in the AGENT_3WAY_PRESS-1_CALLS.txt document. These calls require the outside-agent to press -1- on their phone to accept the transfer before they can speak to the agent and customer. You can search by date range and filter by agent user and-or outside-user-phone_number. The outside-user call records shown in black are successful transfer calls, while the records shown in red are unsuccessful outside-agent calls. These records include both single 3-way phone calls and multi-3-way phone calls. As for the events shown in the Results column, here is what they mean:</QXZ><BR><QXZ><U>Started</U> = All calls will have this event, it simply means the outside-user call was launched.</QXZ><BR><QXZ><U>Answered</U> = The outside-user call was answered.</QXZ><BR><QXZ><U>Accepted</U> = The outside-user pressed -1- to accept the call.</QXZ><BR><QXZ><U>Reserved</U> = The agent screen approves of the outside-user call and prepares for the transfer.</QXZ><BR><QXZ><U>Transfer</U> = The outside-user call is transferred to the agent and customer.</QXZ><BR><QXZ><U>Declined</U> = The outside-user call did not press -1- to accept the call.</QXZ><BR><QXZ><U>Too Slow</U> = Multi-Call Only, The outside-user did press -1- to accept the call, but another outside-user pressed -1- before them.</QXZ><BR><QXZ><U>Defeated</U> = Multi-Call Only, another outside-user pressed -1- before them, so this call was hung up.</QXZ><BR><QXZ><U>Hungup</U> = Either the call timed out or another outside-user pressed -1- before them, so this call was hung up.</QXZ>