diff --git a/agc_2-X/trunk/UPGRADE b/agc_2-X/trunk/UPGRADE index ba92e6ec..d7b0a287 100644 --- a/agc_2-X/trunk/UPGRADE +++ b/agc_2-X/trunk/UPGRADE @@ -17,6 +17,8 @@ NOTE: Upgrading from 1.1.12-3 to 2.0.1 is at the bottom use asterisk \. /path/from/root/extras/upgrade_2.0.4.sql quit + NOTE: If you do not use the standard "cron" database login, you will + need to add "LOCK TABLES" to the permissions to your db login 3. add the "server_reports" directory to your Web Path: mkdir $PATHweb/vicidial/server_reports/ diff --git a/agc_2-X/trunk/agi/VD_amd.agi b/agc_2-X/trunk/agi/VD_amd.agi index 1507dd60..162bf7d8 100644 --- a/agc_2-X/trunk/agi/VD_amd.agi +++ b/agc_2-X/trunk/agi/VD_amd.agi @@ -1,6 +1,6 @@ #!/usr/bin/perl # -# VD_amd.agi version 0.5 *DBI-version* +# VD_amd.agi version 2.0.4 *DBI-version* # # NOTE: This script is only needed with app_amd enabled systems # @@ -18,8 +18,7 @@ # exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) # exten => 8369,7,Hangup # -# -# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 # # changes: # 60206-1434 first build @@ -28,7 +27,8 @@ # 60731-1407 - changed to use DBI-DBD::mysql # - changed to use /etc/astguiclient.conf for configs # 60815-1310 - added output options check from database -# +# 71118-0252 - compatibility with Asterisk 1.4, added AA and AM statuses +# $script = 'VD_amd.agi'; @@ -243,9 +243,12 @@ if ($A) if ($AGILOG) {$agi_string = "AAAAA AMD results: |$AMDSTATUS|$AMDCAUSE|"; &agi_output;} } +# Asterisk 1.2.X # AAAAA AMD results: |AMD_PERSON|AMD_HUMAN-300-300| # AAAAA AMD results: |AMD_MACHINE|AMD_LONGGREETING-1500-1500| - +# Asterisk 1.4.X: +# AAAAA AMD results: |HUMAN|HUMAN-1000-1000|0000000000| +# AAAAA AMD results: |MACHINE|MAXWORDS-4-4|0000000000| if ($AMD_LOG) { @@ -258,7 +261,7 @@ if ($AMD_LOG) ################################################################################## ########## AMD says it's a person so exit and go on to transfer scripts ########## -if ($AMDSTATUS =~ /PERSON|NOTSURE|HANGUP/) +if ($AMDSTATUS =~ /PERSON|HUMAN|NOTSURE|HANGUP/) { if ($A) { @@ -310,7 +313,7 @@ $sthA->finish(); ########## UPDATE vicidial_list ########## -$stmtA = "UPDATE vicidial_list set status='A' where lead_id = '$VD_lead_id';"; +$stmtA = "UPDATE vicidial_list set status='AA' where lead_id = '$VD_lead_id';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VDAD vicidial_list update: |$affected_rows|$VD_lead_id"; &agi_output;} @@ -339,14 +342,14 @@ if (!$epc_countCUSTDATA) { if ($AGILOG) {$agi_string = "no VDL record found: $uniqueid $calleridname $VD_lead_id $uniqueid"; &agi_output;} $end_epoch = ($now_date_epoch + 3); - $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$uniqueid','$VD_lead_id','$VD_campaign_id','$now_date','$now_date_epoch','A','$VD_phone_code','$VD_phone_number','VDAD','N','3','$end_epoch')"; + $stmtA = "INSERT INTO vicidial_log (uniqueid,lead_id,campaign_id,call_date,start_epoch,status,phone_code,phone_number,user,processed,length_in_sec,end_epoch) values('$uniqueid','$VD_lead_id','$VD_campaign_id','$now_date','$now_date_epoch','AA','$VD_phone_code','$VD_phone_number','VDAD','N','3','$end_epoch')"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rows = $dbhA->do($stmtA); } else { $VD_seconds = ($now_date_epoch - $VD_start_epoch); - $stmtA = "UPDATE vicidial_log set status='A',end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where uniqueid='$uniqueid' and lead_id='$VD_lead_id' order by call_date desc limit 1;"; + $stmtA = "UPDATE vicidial_log set status='AA',end_epoch='$now_date_epoch',length_in_sec='$VD_seconds' where uniqueid='$uniqueid' and lead_id='$VD_lead_id' order by call_date desc limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rows = $dbhA->do($stmtA); if ($AGILOG) {$agi_string = "-- VDAD vicidial_log update: |$affected_rows|$uniqueid|"; &agi_output;} diff --git a/agc_2-X/trunk/agi/VD_amd_post.agi b/agc_2-X/trunk/agi/VD_amd_post.agi index b365304f..88691897 100644 --- a/agc_2-X/trunk/agi/VD_amd_post.agi +++ b/agc_2-X/trunk/agi/VD_amd_post.agi @@ -1,6 +1,6 @@ #!/usr/bin/perl # -# VD_amd_post.agi version 0.3 *DBI-version* +# VD_amd_post.agi version 2.0.4 *DBI-version* # # NOTE: This script is only needed with app_amd enabled systems # @@ -12,20 +12,27 @@ # ; VICIDIAL_auto_dialer transfer script AMD with Load Balanced: # exten => 8369,1,AGI(call_log.agi,${EXTEN}) # exten => 8369,2,(AMD),AMD -# exten => 8369,3,AGI(VD.agi,${EXTEN}) +# exten => 8369,3,AGI(VD_amd.agi,${EXTEN}) # exten => 8369,4,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) # exten => 8369,5,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) # exten => 8369,6,AGI(agi-VDAD_LB_transfer.agi,${EXTEN}) # exten => 8369,7,Hangup # -# -# Copyright (C) 2006 Matt Florell LICENSE: GPLv2 +# ; this is used for playing a message to an answering machine forwarded from AMD in VICIDIAL +# ; replace conf with the message file you want to leave +# exten => 8320,1,WaitForSilence(2000,2) ; AMD got machine. leave message after recording +# exten => 8320,2,Playback(conf) +# exten => 8320,3,AGI(VD_amd_post.agi,${EXTEN}) +# exten => 8320,4,Hangup +# +# Copyright (C) 2007 Matt Florell LICENSE: GPLv2 # # changes: # 60217-1119 first build # 60731-1403 - changed to use DBI-DBD::mysql # - changed to use /etc/astguiclient.conf for configs # 60817-1025 - added output options check from database +# 71118-0257 - updated comments # $script = 'VD_amd_post.agi'; @@ -250,12 +257,12 @@ exit; $stmtA = "UPDATE vicidial_log set status='AL' where lead_id='$VD_lead_id' order by call_date desc limit 1;"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rows = $dbhA->do($stmtA); -if ($AGILOG) {$agi_string = "-- VDAD vicidial_log AM update: |$affected_rows|$uniqueid|"; &agi_output;} +if ($AGILOG) {$agi_string = "-- VDAD vicidial_log AL update: |$affected_rows|$uniqueid|"; &agi_output;} $stmtA = "UPDATE vicidial_list set status='AL' where lead_id='$VD_lead_id';"; if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} $affected_rows = $dbhA->do($stmtA); -if ($AGILOG) {$agi_string = "-- VDAD vicidial_list AM update: |$affected_rows|$uniqueid|"; &agi_output;} +if ($AGILOG) {$agi_string = "-- VDAD vicidial_list AL update: |$affected_rows|$uniqueid|"; &agi_output;} $dbhA->disconnect(); diff --git a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi index c1a02efe..1cd748ee 100644 --- a/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi +++ b/agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi @@ -834,7 +834,26 @@ if ($agent_search_method =~ /^SO|^LO/) } else { - if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|"; &agi_output;} + ### For Debugging purposes display the call ahead of this call + if ( ($rec_countWAIT == '1') && ($drop_timer > 3) && ($AGILOG) ) + { + $stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and server_ip='$VARserver_ip' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $r=0; + $agi_string="\n"; + while ($sthArows > $r) + { + @aryA = $sthA->fetchrow_array; + $agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n"; + $r++; + } + $sthA->finish(); + &agi_output; + } + if ($AGILOG) {$agi_string = "WWWWW VDAD XFER LOCAL WAIT: |$rec_countWAIT|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;} } } @@ -1034,7 +1053,26 @@ if ($agent_search_method =~ /^LO|^LB/) } else { - if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|"; &agi_output;} + if ( ($rec_countWAITrem == '1') && ($drop_timer > 3) && ($AGILOG) ) + { + $stmtA = "SELECT call_time,campaign_id,last_update_time,callerid,status,channel FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = '$channel_group' and call_time < \"$SQLdateBEGIN\" and lead_id != '$insert_lead_id';"; + if ($AGILOG) {$agi_string = "|$stmtA|"; &agi_output;} + $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; + $sthA->execute or die "executing: $stmtA ", $dbhA->errstr; + $sthArows=$sthA->rows; + $r=0; + $agi_string="\n"; + while ($sthArows > $r) + { + @aryA = $sthA->fetchrow_array; + $agi_string .= "|$aryA[0]|$aryA[1]|$aryA[2]|$aryA[3]|$aryA[4]|$aryA[5]|\n"; + $r++; + } + $sthA->finish(); + &agi_output; + } + + if ($AGILOG) {$agi_string = "WWWWW VDAD XFER BALANCE WAIT: |$rec_countWAITrem|$channel_group|$channel|$callerid|$uniqueid|$drop_timer|"; &agi_output;} } } diff --git a/agc_2-X/trunk/docs/BASE_INSTALL.txt b/agc_2-X/trunk/docs/BASE_INSTALL.txt index 2550e177..c16424e9 100644 --- a/agc_2-X/trunk/docs/BASE_INSTALL.txt +++ b/agc_2-X/trunk/docs/BASE_INSTALL.txt @@ -73,6 +73,10 @@ cd ../asterisk-1.2.24 wget http://www.eflo.net/files/amd2.conf mkdir /etc/asterisk mv amd2.conf /etc/asterisk/amd.conf + *OPTIONAL*(1.2.23 thru 1.2.24) apply the meetme DTMF passthru patch + wget http://www.eflo.net/files/meetme_DTMF_passthru-1.2.23.patch + patch -p1 < ./meetme_DTMF_passthru-1.2.23.patch + - File to patch: app_meetme.c *OPTIONAL*(1.2.12.1 thru 1.2.24) apply the meetme volume control patch *Different patches available for 1.2.7.1 through 1.2.14 wget http://www.eflo.net/files/meetme_volume_control_1.2.16.patch @@ -471,7 +475,9 @@ insert into vicidial_statuses values('NA','No Answer AutoDial','N','N','UNDEFINE insert into vicidial_statuses values('CALLBK','Call Back','Y','Y','UNDEFINED'); insert into vicidial_statuses values('A','Answering Machine','Y','N','UNDEFINED'); -insert into vicidial_statuses values('AM','Answering Machine Auto','N','N','UNDEFINED'); +insert into vicidial_statuses values('AA','Answering Machine Auto','N','N','UNDEFINED'); +insert into vicidial_statuses values('AM','Answering Machine Sent to Mesg','N','N','UNDEFINED'); +insert into vicidial_statuses values('AL','Answering Machine Msg Played','N','N','UNDEFINED'); insert into vicidial_statuses values('B','Busy','Y','N','UNDEFINED'); insert into vicidial_statuses values('DC','Disconnected Number','Y','N','UNDEFINED'); insert into vicidial_statuses values('DEC','Declined Sale','Y','Y','UNDEFINED'); diff --git a/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt b/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt index e46bcd02..a2a8e4c3 100644 --- a/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt +++ b/agc_2-X/trunk/docs/REQUIRED_APPS_INSTALL.txt @@ -386,6 +386,11 @@ mv -f *.mp3 ../orig-mp3/ ############# INSTRUCTIONS FOR Asterik 1.4 release #################### +NOTE: If you want to use Asterisk 1.4, you will need to make sure that you set +the servers table "asterisk_version" field to the proper version number and you +can use the docs/conf_examples/extensions.conf.sample-1.4 file for your default +dialplan + ### If upgrading from 1.2.X Asterisk, run the following lines first: rm -f /usr/lib/asterisk/modules/app_curl.so rm -f /usr/lib/asterisk/modules/app_cut.so @@ -406,24 +411,24 @@ rm -f /usr/lib/asterisk/modules/pbx_functions.so mkdir /usr/src/asterisk-1.4 cd /usr/src/asterisk-1.4 -wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.4.11.tar.gz -wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.4.4.tar.gz -wget http://ftp.digium.com/pub/libpri/releases/libpri-1.4.1.tar.gz -gunzip asterisk-1.4.11.tar.gz -tar xvf asterisk-1.4.11.tar -gunzip zaptel-1.4.4.tar.gz -tar xvf zaptel-1.4.4.tar -gunzip libpri-1.4.1.tar.gz -tar xvf libpri-1.4.1.tar -cd ./zaptel-1.4.4 +wget http://ftp.digium.com/pub/asterisk/releases/asterisk-1.4.14.tar.gz +wget http://ftp.digium.com/pub/zaptel/releases/zaptel-1.4.6.tar.gz +wget http://ftp.digium.com/pub/libpri/releases/libpri-1.4.2.tar.gz +gunzip asterisk-1.4.14.tar.gz +tar xvf asterisk-1.4.14.tar +gunzip zaptel-1.4.6.tar.gz +tar xvf zaptel-1.4.6.tar +gunzip libpri-1.4.2.tar.gz +tar xvf libpri-1.4.2.tar +cd ./zaptel-1.4.6 ./configure make make install -cd ../libpri-1.4.1 +cd ../libpri-1.4.2 make clean make make install -cd ../asterisk-1.4.11 +cd ../asterisk-1.4.14 wget http://www.eflo.net/files/enter.h wget http://www.eflo.net/files/leave.h mv -f enter.h apps/enter.h @@ -437,8 +442,7 @@ make install - -#### pureftpd +#### pureftpd FTP server installation instructions #### cd /usr/local wget ftp://ftp.pureftpd.org/pub/pure-ftpd/releases/pure-ftpd-1.0.20.tar.gz diff --git a/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt b/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt index b3579a69..0225f10d 100644 --- a/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt +++ b/agc_2-X/trunk/docs/SCRATCH_INSTALL.txt @@ -827,11 +827,16 @@ PHASE 4: INSTALLING ASTERISK OK, all the prep work is done, now it's time to start having fun with Asterisk. There are two basic ways to install Asterisk, an official release(at the time of -this writing the official release is 1.2.17) and the SVN_DEV version(development -branch). We recommend using Asterisk 1.2.17. These instructions are how we get +this writing the official release is 1.2.24) and the SVN_DEV version(development +branch). We recommend using Asterisk 1.2.24. These instructions are how we get our Asterisk system with it's T1 line installed with our 2 SIP VOIP devices and one IAX2 softphone. +NOTE: If you want to use Asterisk 1.4, you will need to make sure that you set +the servers table "asterisk_version" field to the proper version number and you +can use the docs/conf_examples/extensions.conf.sample-1.4 file for your default +dialplan + NOTE: If you want to use release 1.0.8 or 9 we would recommend either using the CVS_v1-0 branch where the issues are fixed, or patching your 1.0.8/1.0.9 code with the following patch: @@ -856,7 +861,7 @@ with the following patch: - svn checkout http://svn.digium.com/svn/asterisk/branches/1.2 asterisk-1.2 - svn checkout http://svn.digium.com/svn/zaptel/branches/1.2 zaptel-1.2 - svn checkout http://svn.digium.com/svn/libpri/branches/1.2 libpri-1.2 - C. if you want latest SVN_DEV version (not recommended) [1.5 tree] + C. if you want latest SVN_DEV version (not recommended) [1.6 tree] - svn checkout http://svn.digium.com/svn/asterisk/trunk asterisk - svn checkout http://svn.digium.com/svn/zaptel/trunk zaptel - svn checkout http://svn.digium.com/svn/libpri/trunk libpri @@ -897,6 +902,10 @@ with the following patch: - wget http://www.eflo.net/files/amd2.conf - mkdir /etc/asterisk - mv amd2.conf /etc/asterisk/amd.conf + *OPTIONAL*(1.2.23 thru 1.2.24) apply the meetme DTMF passthru patch + - wget http://www.eflo.net/files/meetme_DTMF_passthru-1.2.23.patch + - patch -p1 < ./meetme_DTMF_passthru-1.2.23.patch + - File to patch: app_meetme.c *OPTIONAL*(1.2.12.1 thru 1.2.24) apply the meetme volume control patch *Different patches available for 1.2.7.1 through 1.2.14 - wget http://www.eflo.net/files/meetme_volume_control_1.2.16.patch @@ -2954,7 +2963,9 @@ insert into vicidial_statuses values('NA','No Answer AutoDial','N','N','UNDEFINE insert into vicidial_statuses values('CALLBK','Call Back','Y','Y','UNDEFINED'); insert into vicidial_statuses values('A','Answering Machine','Y','N','UNDEFINED'); -insert into vicidial_statuses values('AM','Answering Machine Auto','N','N','UNDEFINED'); +insert into vicidial_statuses values('AA','Answering Machine Auto','N','N','UNDEFINED'); +insert into vicidial_statuses values('AM','Answering Machine Sent to Mesg','N','N','UNDEFINED'); +insert into vicidial_statuses values('AL','Answering Machine Msg Played','N','N','UNDEFINED'); insert into vicidial_statuses values('B','Busy','Y','N','UNDEFINED'); insert into vicidial_statuses values('DC','Disconnected Number','Y','N','UNDEFINED'); insert into vicidial_statuses values('DEC','Declined Sale','Y','Y','UNDEFINED'); diff --git a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 index 271911c2..50b9bd5e 100644 --- a/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 +++ b/agc_2-X/trunk/docs/conf_examples/extensions.conf.sample-1.4 @@ -225,8 +225,8 @@ exten => h,1,DeadAGI(agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG--- ; Extension 7275551212 - Inbound local number from PRI with 10 digit delivery exten => 7275551212,1,Ringing exten => 7275551212,2,Wait(1) -exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----${CALLERID}-----${CALLERIDNUM}-----${CALLERIDNAME}) -;exten => 7275551212,3,AGI(call_logCID.agi,${EXTEN}-----${CALLERID}-----${CALLERIDNUM}-----${CALLERIDNAME}) +exten => 7275551212,3,AGI(agi://127.0.0.1:4577/call_log--fullCID--${EXTEN}-----{CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)}) +;exten => 7275551212,3,AGI(call_logCID.agi,${EXTEN}-----{CALLERID(all)}-----${CALLERID(num)}-----${CALLERID(name)}) exten => 7275551212,4,Answer exten => 7275551212,5,Dial,sip/spa2000&sip/spa2001|30|to exten => 7275551212,6,Voicemail,u2000 @@ -647,14 +647,14 @@ exten => 8307,3,Hangup ; this is used for recording conference calls, the client app sends the filename ; value as a callerID recordings go to /var/spool/asterisk/monitor (WAV) exten => 8309,1,Answer -exten => 8309,2,Monitor(wav,${CALLERIDNAME}) +exten => 8309,2,Monitor(wav,${CALLERID(name)}) exten => 8309,3,Wait,3600 exten => 8309,4,Hangup ; this is used for recording conference calls, the client app sends the filename ; value as a callerID recordings go to /var/spool/asterisk/monitor (GSM) exten => 8310,1,Answer -exten => 8310,2,Monitor(gsm,${CALLERIDNAME}) +exten => 8310,2,Monitor(gsm,${CALLERID(name)}) exten => 8310,3,Wait,3600 exten => 8310,4,Hangup @@ -682,7 +682,7 @@ exten => _851XXXXX,3,Hangup ; this is used to allow the GUI to send you directly into voicemail ; don't forget to set GUI variable $voicemail_exten to this extension -exten => 8501,1,VoicemailMain(s${CALLERIDNUM}) +exten => 8501,1,VoicemailMain(s${{CALLERID(num)}(num)}) exten => 8501,2,Hangup ; this is used to allow the GUI to send live calls directly into voicemail diff --git a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt index ca81ebee..aad8385b 100644 --- a/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt +++ b/agc_2-X/trunk/translations/raw_translation_files/TO_BE_TRANSLATED_2.0.4.txt @@ -89,7 +89,7 @@ After Hours Extension -<\/B> The dialplan extension to send the call to if the A After Hours Voicemail -<\/B> The voicemail box to send the call to if the Action is set to VOICEMAIL|| Welcome Message Filename -<\/B> The audio file located on the server to be played when the call comes in. If set to ---NONE--- then no message will be played. Default is ---NONE---|| Music On Hold Context -<\/B> The music on hold context to use when the customer is placed on hold. Default is default|| -On Hold Prompt Filename -<\/B> The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold|| +On Hold Prompt Filename -<\/B> The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold. This audio file MUST be 9 seconds or less in length.|| On Hold Prompt Interval -<\/B> The length of time in seconds to wait before playing the on hold prompt. Default is 60|| Agent Alert Extension -<\/B> The extension to send into the agent session to announce that a call is coming to the agent. This extension should have a Playback of an audio file. To not use this function set this to X. Default is X|| Agent Alert Delay -<\/B> The length of time in milliseconds to wait before sending the call to the agent after playing the on Agent Alert Extension. Default is 1000|| diff --git a/agc_2-X/trunk/www/vicidial/admin.php b/agc_2-X/trunk/www/vicidial/admin.php index 46fe8bc9..d2113805 100644 --- a/agc_2-X/trunk/www/vicidial/admin.php +++ b/agc_2-X/trunk/www/vicidial/admin.php @@ -2510,7 +2510,7 @@ echo "

-On Hold Prompt Filename - The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold. +On Hold Prompt Filename - The audio file located on the server to be played at a regular interval when the customer is on hold. Default is generic_hold. This audio file MUST be 9 seconds or less in length.