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Added CHAT option to Inbound Queue No Dial campaign setting to prevent

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outbound auto-dialing if a chat is waiting for an agent

git-svn-id: svn://192.168.202.10@2702 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-03-14 18:32:14 +00:00
parent e4cf1099d0
commit bcaf002d67
6 changed files with 34 additions and 10 deletions
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agc_2-X/trunk/bin/AST_VDauto_dial.pl
+19 -4
View File
@@ -1,6 +1,6 @@
#!/usr/bin/perl
#
# AST_VDauto_dial.pl version 2.12
# AST_VDauto_dial.pl version 2.14
#
# DESCRIPTION:
# Places auto_dial calls on the VICIDIAL dialer system
@@ -25,7 +25,7 @@
# It is good practice to keep this program running by placing the associated
# KEEPALIVE script running every minute to ensure this program is always running
#
# Copyright (C) 2016 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
# Copyright (C) 2017 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGELOG:
# 50125-1201 - Changed dial timeout to 120 seconds from 180 seconds
@@ -121,6 +121,7 @@
# 141211-2134 - Added na_call_url list_id override option
# 151006-0936 - Changed campaign_cid_areacodes to operate with 2-5 digit areacodes
# 161102-1031 - Fixed QM partition problem
# 170313-1041 - Added CHAT option to inbound_queue_no_dial
#
### begin parsing run-time options ###
@@ -356,6 +357,7 @@ while($one_day_interval > 0)
@DBIPexistcalls=@MT;
@DBIPexistcalls_IN=@MT;
@DBIPexistcalls_IN_ALL=@MT;
@DBIPexistchats_IN_LIVE=@MT;
@DBIPexistcalls_IN_LIVE=@MT;
@DBIPexistcalls_OUT=@MT;
@DBIPgoalcalls=@MT;
@@ -788,6 +790,17 @@ while($one_day_interval > 0)
$DBIPexistcalls_IN_LIVE[$user_CIPct] = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) FROM vicidial_live_chats where group_id IN($DBIPclosercamp[$user_CIPct]) and status IN('WAITING');";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$DBIPexistchats_IN_LIVE[$user_CIPct] = $aryA[0];
}
$sthA->finish();
}
else
{$DBIPexistcalls_IN[$user_CIPct]=0;}
@@ -806,6 +819,8 @@ while($one_day_interval > 0)
$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]);
if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ALL_SERVERS/)
{$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls_IN_ALL[$user_CIPct] + $DBIPexistcalls_OUT[$user_CIPct]);}
if ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/)
{$DBIPexistcalls[$user_CIPct] = ($DBIPexistcalls[$user_CIPct] + $DBIPexistchats_IN_LIVE[$user_CIPct]);}
if ( ($DBIPcampaign_ready_agents[$user_CIPct] > 0) && ($DBIPexistcalls_IN[$user_CIPct] > 0) )
{
@@ -1013,9 +1028,9 @@ while($one_day_interval > 0)
}
else
{
if ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED/) && ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) )
if ( ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /ENABLED/) && ($DBIPexistcalls_IN_LIVE[$user_CIPct] > 0) ) || ( ($DBIPinbound_queue_no_dial[$user_CIPct] =~ /CHAT/) && ($DBIPexistchats_IN_LIVE[$user_CIPct] > 0) ) )
{
$event_string="$DBIPcampaign[$user_CIPct] $DBIPexistcalls_IN_LIVE[$user_CIPct]: INBOUND QUEUE NO DIAL, NO DIALING";
$event_string="$DBIPcampaign[$user_CIPct] $DBIPexistcalls_IN_LIVE[$user_CIPct] $DBIPexistchats_IN_LIVE[$user_CIPct]: INBOUND QUEUE NO DIAL, NO DIALING ($DBIPinbound_queue_no_dial[$user_CIPct])";
&event_logger;
}
else