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Added agent screen latency logging, viewable in the Real-Time Report and

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the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2023-04-21 15:01:04 +00:00
parent 75a9acfa5d
commit bf3d05eca2
14 changed files with 1148 additions and 68 deletions
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agc_2-X/trunk/www/agc/conf_exten_check.php
+32 -3
View File
@@ -94,10 +94,11 @@
# 220310-0934 - Added more time-sync detailed logging
# 230220-1759 - Fix for In-Group manual dial issue
# 230412-1020 - Added code for send_notification API function
# 230420-2020 - Added latency logging
#
$version = '2.14-68';
$build = '230412-1020';
$version = '2.14-69';
$build = '230420-2020';
$php_script = 'conf_exten_check.php';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=51;
@@ -106,6 +107,7 @@ $DB=0;
$VD_login=0;
$SSagent_debug_logging=0;
$startMS = microtime();
$ip = getenv("REMOTE_ADDR");
require_once("dbconnect_mysqli.php");
require_once("functions.php");
@@ -159,6 +161,8 @@ if (isset($_GET["visibility"])) {$visibility=$_GET["visibility"];}
elseif (isset($_POST["visibility"])) {$visibility=$_POST["visibility"];}
if (isset($_GET["active_ingroup_dial"])) {$active_ingroup_dial=$_GET["active_ingroup_dial"];}
elseif (isset($_POST["active_ingroup_dial"])) {$active_ingroup_dial=$_POST["active_ingroup_dial"];}
if (isset($_GET["latency"])) {$latency=$_GET["latency"];}
elseif (isset($_POST["latency"])) {$latency=$_POST["latency"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
@@ -234,6 +238,7 @@ $client = preg_replace("/[^-_0-9a-zA-Z]/","",$client);
$campagentstdisp = preg_replace("/[^-_0-9a-zA-Z]/","",$campagentstdisp);
$phone_number = preg_replace("/[^-_0-9a-zA-Z]/","",$phone_number);
$xferchannel = preg_replace("/\'|\"|\\\\|;/","",$xferchannel);
$latency = preg_replace("/[^-_0-9a-zA-Z]/","",$latency);
if ($non_latin < 1)
{
@@ -832,6 +837,18 @@ if ($ACTION == 'refresh')
$retry_count++;
}
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ( ( ($Acomments != 'CHAT') and ($Acomments != 'EMAIL') and (strlen($active_ingroup_dial) < 1) ) or ($live_call_seconds > 4) )
{
##### BEGIN DEAD logging section #####
@@ -919,6 +936,18 @@ if ($ACTION == 'refresh')
$retry_count++;
}
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
##### BEGIN DEAD logging section #####
if ($Acomments != 'EMAIL')
{
@@ -1478,7 +1507,7 @@ if ($ACTION == 'refresh')
}
echo "$countecho\n";
$stage = "$Astatus|$Aagent_log_id$DEADlog";
$stage = "$Astatus|$Aagent_log_id|".$latency."ms|$DEADlog";
}