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Added agent screen latency logging, viewable in the Real-Time Report and

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the new Agent Latency Report.

git-svn-id: svn://192.168.202.10@3712 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2023-04-21 15:01:04 +00:00
parent 75a9acfa5d
commit bf3d05eca2
14 changed files with 1148 additions and 68 deletions
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agc_2-X/trunk/UPGRADE
+9
View File
@@ -783,6 +783,15 @@ OTHER CHANGES:
219. Added "Asterisk Restart URL" to the Modify Servers page, this can send a 219. Added "Asterisk Restart URL" to the Modify Servers page, this can send a
URL request any time Asterisk is auto-restarted on that server. URL request any time Asterisk is auto-restarted on that server.
220. Added Agent API "send_notification" function, allowing you to send
notifications to agents by User, User Group or Campaign.
221. Added "AMD Agent Route Options" flag to allow immediately hangup and dispo
of calls with no audio data. This is a campaign feature.
222. Added agent screen latency logging, viewable in the Real-Time Report and
the new Agent Latency Report.
agc_2-X/trunk/bin/ADMIN_archive_log_tables.pl
+53
View File
@@ -66,6 +66,7 @@
# 220309-2246 - Added --api-archive-days=X and --api-archive-only flags # 220309-2246 - Added --api-archive-days=X and --api-archive-only flags
# 220312-0859 - Added vicidial_dial_cid_log table archiving, same as vicidial_dial_log # 220312-0859 - Added vicidial_dial_cid_log table archiving, same as vicidial_dial_log
# 230418-1341 - Added vicidial_user_dial_log archiving, same as vicidial_dial_log # 230418-1341 - Added vicidial_user_dial_log archiving, same as vicidial_dial_log
# 230421-0057 - Added vicidial_agent_latency_summary_log archiving
# #
$CALC_TEST=0; $CALC_TEST=0;
@@ -3200,6 +3201,58 @@ if (!$T)
} }
##### vicidial_agent_latency_summary_log
$stmtA = "SELECT count(*) from vicidial_agent_latency_summary_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vicidial_agent_latency_summary_log_count = $aryA[0];
}
$sthA->finish();
$stmtA = "SELECT count(*) from vicidial_agent_latency_summary_log_archive;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
if ($sthArows > 0)
{
@aryA = $sthA->fetchrow_array;
$vicidial_agent_latency_summary_log_archive_count = $aryA[0];
}
$sthA->finish();
if (!$Q) {print "\nProcessing vicidial_agent_latency_summary_log table... ($vicidial_agent_latency_summary_log_count|$vicidial_agent_latency_summary_log_archive_count)\n";}
$stmtA = "INSERT IGNORE INTO vicidial_agent_latency_summary_log_archive SELECT * from vicidial_agent_latency_summary_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows inserted into vicidial_agent_latency_summary_log_archive table \n";}
$rv = $sthA->err();
if (!$rv)
{
if ($wipe_all > 0)
{$stmtA = "DELETE FROM vicidial_agent_latency_summary_log;";}
else
{$stmtA = "DELETE FROM vicidial_agent_latency_summary_log WHERE db_time < '$del_time';";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
if (!$Q) {print "$sthArows rows deleted from vicidial_agent_latency_summary_log table \n";}
$stmtA = "optimize table vicidial_agent_latency_summary_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$stmtA = "optimize table vicidial_agent_latency_summary_log_archive;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
##### vicidial_carrier_log ##### vicidial_carrier_log
$stmtA = "SELECT count(*) from vicidial_carrier_log;"; $stmtA = "SELECT count(*) from vicidial_carrier_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr; $sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
agc_2-X/trunk/bin/ADMIN_keepalive_ALL.pl
+190 -1
View File
@@ -162,9 +162,10 @@
# 230309-0926 - Added ara_url for server asterisk reboots, daily rolling of vicidial_abandon_check_queue table # 230309-0926 - Added ara_url for server asterisk reboots, daily rolling of vicidial_abandon_check_queue table
# 230331-2155 - Fix for issue #1458 # 230331-2155 - Fix for issue #1458
# 230412-1405 - Added daily rolling of vicidial_agent_notifications table, truncating of vicidial_agent_notifications_queue table # 230412-1405 - Added daily rolling of vicidial_agent_notifications table, truncating of vicidial_agent_notifications_queue table
# 230420-2321 - Added latency live agent detail updates and log rolling nightly
# #
$build = '230412-1405'; $build = '230420-2321';
$DB=0; # Debug flag $DB=0; # Debug flag
$teodDB=0; # flag to log Timeclock End of Day processes to log file $teodDB=0; # flag to log Timeclock End of Day processes to log file
@@ -2152,6 +2153,107 @@ if ($timeclock_end_of_day_NOW > 0)
##### END vicidial_lead_24hour_calls end of day process removing records older than 1 day ##### ##### END vicidial_lead_24hour_calls end of day process removing records older than 1 day #####
##### START latency log summary log inserts
##### gather vicidial_agent_latency_log #####
$stmtA = "SELECT user,web_ip,count(*),max(latency),avg(latency) FROM vicidial_agent_latency_log where log_date >= \"$RMSQLdate\" and log_date < \"$now_date\" group by user,web_ip order by user,web_ip;";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ($sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$VLADuser[$i] = $aryA[0];
$VLADweb_ip[$i] = $aryA[1];
$VLADcount_latency[$i] = $aryA[2];
$VLADmax_latency[$i] = $aryA[3];
$VLADavg_latency[$i] = $aryA[4];
$i++;
}
$sthA->finish();
if ($DB) {print " past day vicidial_agent_latency_log user/ip entries to insert: $i\n";}
if ($i > 0)
{
$i=0;
$sum_inserts=0;
while ($sthArows > $i)
{
$stmtA = "INSERT INTO vicidial_agent_latency_summary_log SET user='$VLADuser[$i]',log_date='$RMSQLdate',web_ip='$VLADweb_ip[$i]',latency_avg='$VLADavg_latency[$i]',latency_peak='$VLADmax_latency[$i]',latency_count='$VLADcount_latency[$i]';";
$affected_rows = $dbhA->do($stmtA) or die "Couldn't execute query: |$stmtA|\n";
$sum_inserts = ($sum_inserts + $affected_rows);
$event_string = "vicidial_agent_latency_summary_log insert query: $sum_inserts|$affected_rows|$stmtA|";
if ($DBX) {print "$event_string\n";}
if ($teodDB) {&teod_logger;}
$i++;
}
if ($sum_inserts > 0)
{
$stmtA = "INSERT INTO vicidial_agent_latency_summary_log(user,log_date,web_ip,latency_count,latency_peak,latency_avg) SELECT user,'$RMSQLdate','---ALL---',sum(latency_count),max(latency_peak),sum(latency_avg * latency_count) / sum(latency_count) from vicidial_agent_latency_summary_log where log_date = \"$RMSQLdate\" group by user order by user;;";
$affected_rows = $dbhA->do($stmtA) or die "Couldn't execute query: |$stmtA|\n";
$event_string = "vicidial_agent_latency_summary_log ALL insert query: |$affected_rows|$stmtA|";
if ($DBX) {print "$event_string\n";}
if ($teodDB) {&teod_logger;}
}
# remove non-active records from vicidial_live_agents_details table and optimize
$stmtA = "DELETE FROM vicidial_live_agents_details where update_date < (NOW()-INTERVAL 5 MINUTE);";
$affected_rows = $dbhA->do($stmtA) or die "Couldn't execute query: |$stmtA|\n";
$event_string = "vicidial_live_agents_details delete query: |$affected_rows|$stmtA|";
if ($DBX) {print "$event_string\n";}
if ($teodDB) {&teod_logger;}
$stmtA = "optimize table vicidial_live_agents_details;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
# archive vicidial_agent_latency_log table every night
if (!$Q) {print "\nProcessing vicidial_agent_latency_log table...\n";}
$stmtA = "INSERT IGNORE INTO vicidial_agent_latency_log_archive SELECT * from vicidial_agent_latency_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
$event_string = "$sthArows rows inserted into vicidial_agent_latency_log_archive table";
if (!$Q) {print "$event_string \n";}
if ($teodDB) {&teod_logger;}
$rv = $sthA->err();
if (!$rv)
{
$stmtA = "DELETE FROM vicidial_agent_latency_log WHERE log_date < \"$now_date\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
$event_string = "$sthArows rows deleted from in vicidial_agent_latency_log table";
if (!$Q) {print "$event_string \n";}
if ($teodDB) {&teod_logger;}
$stmtA = "optimize table vicidial_agent_latency_log;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
# delete vicidial_agent_latency_log_archive records older than 7 days old
$stmtA = "DELETE FROM vicidial_agent_latency_log_archive WHERE log_date < \"$SDSQLdate\";";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows = $sthA->rows;
$event_string = "$sthArows old rows deleted from in vicidial_agent_latency_log_archive table ($SDSQLdate)";
if (!$Q) {print "$event_string \n";}
if ($teodDB) {&teod_logger;}
$stmtA = "optimize table vicidial_agent_latency_log_archive;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
}
##### END latency log summary log inserts
##### BEGIN usacan_phone_dialcode_fix funciton ##### ##### BEGIN usacan_phone_dialcode_fix funciton #####
if ($usacan_phone_dialcode_fix > 0) if ($usacan_phone_dialcode_fix > 0)
{ {
@@ -5375,6 +5477,93 @@ if ( ($active_voicemail_server =~ /$server_ip/) && ((length($active_voicemail_se
################################################################################
##### START latency log live agent details updates
################################################################################
# only run this on active voicemail server
if ( ($active_voicemail_server =~ /$server_ip/) && ((length($active_voicemail_server)) eq (length($server_ip))) )
{
##### gather vicidial_live_agents_details #####
$stmtA = "SELECT user,web_ip FROM vicidial_live_agents_details where update_date > (NOW()-INTERVAL 5 MINUTE);";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
$i=0;
while ($sthArows > $i)
{
@aryA = $sthA->fetchrow_array;
$VLADuser[$i] = $aryA[0];
$VLADweb_ip[$i] = $aryA[1];
$i++;
}
$sthA->finish();
if ($DB) {print " recent vicidial_live_agents_details entries to update: $i\n";}
$i=0;
while ($sthArows > $i)
{
$VALLmin_count_latency=0; $VALLmin_max_latency=0; $VALLmin_avg_latency=0;
$stmtA = "SELECT count(*),max(latency),avg(latency) from vicidial_agent_latency_log where user='$VLADuser[$i]' and log_date >= (NOW()-INTERVAL 1 MINUTE);";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsX=$sthA->rows;
if ($sthArowsX > 0)
{
@aryA = $sthA->fetchrow_array;
$VALLmin_count_latency = $aryA[0];
$VALLmin_max_latency = $aryA[1];
$VALLmin_avg_latency = $aryA[2];
}
$sthA->finish();
if ($VALLmin_count_latency > 0)
{
$VALLhour_count_latency=0; $VALLhour_max_latency=0; $VALLhour_avg_latency=0;
$stmtA = "SELECT count(*),max(latency),avg(latency) from vicidial_agent_latency_log where user='$VLADuser[$i]' and log_date >= (NOW()-INTERVAL 60 MINUTE);";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsX=$sthA->rows;
if ($sthArowsX > 0)
{
@aryA = $sthA->fetchrow_array;
$VALLhour_count_latency = $aryA[0];
$VALLhour_max_latency = $aryA[1];
$VALLhour_avg_latency = $aryA[2];
}
$sthA->finish();
$VALLtoday_count_latency=0; $VALLtoday_max_latency=0; $VALLtoday_avg_latency=0;
$stmtA = "SELECT count(*),max(latency),avg(latency) from vicidial_agent_latency_log where user='$VLADuser[$i]' and log_date >= \"$today_start\";";
if ($DBX) {print "$stmtA\n";}
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArowsX=$sthA->rows;
if ($sthArowsX > 0)
{
@aryA = $sthA->fetchrow_array;
$VALLtoday_count_latency = $aryA[0];
$VALLtoday_max_latency = $aryA[1];
$VALLtoday_avg_latency = $aryA[2];
}
$sthA->finish();
$stmtA = "UPDATE vicidial_live_agents_details SET latency_min_avg='$VALLmin_avg_latency',latency_min_peak='$VALLmin_max_latency',latency_hour_avg='$VALLhour_avg_latency',latency_hour_peak='$VALLhour_max_latency',latency_today_avg='$VALLtoday_avg_latency',latency_today_peak='$VALLtoday_max_latency' where user='$VLADuser[$i]';";
$affected_rows = $dbhA->do($stmtA) or die "Couldn't execute query: |$stmtA|\n";
if ($DBX) {print "vicidial_live_agents_details update query: |$affected_rows|$stmtA|\n";}
}
$i++;
}
}
################################################################################
##### END latency log live agent details updates
################################################################################
################################################################################ ################################################################################
##### BEGIN Audio Store sync ##### BEGIN Audio Store sync
agc_2-X/trunk/docs/AGENT_SCREEN_LOGGING.txt
+117
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@@ -0,0 +1,117 @@
AGENT SCREEN LOGGING Started: 2023-04-20 Updated: 2023-04-21
This document covers some of the various data points that are collected related to usage of the VICIdial Agent Screen.
Agent Screen Usage Logging Items:
- Agent IP Addresses Viewable in the User Stats page and the User Logins Report and others
- Agent Screen Visibility Viewable in the User Stats page
- Agent Screen Latency Viewable in the Real-Time Report, the Agent Latency Report and the Agent Debug Log Report
- Agent Screen Debug Viewable in the Agent Debug Log Report
AGENT IP ADDRESSES:
Both the agent web IP Address and the agent phone IP address that are used to connect to the VICIdial servers can be logged. The web IP Address is logged by default in several places, and the phone IP Address can be logged by putting the "AST_phone_update.pl" script in the crontab on each of the dialer servers in your cluster.
These IP addresses are viewable in the "User Stats" page, the "User Logins Report", the "Agent LAGGED Report", the "User Group Login Report" and other reports.
AGENT SCREEN VISIBILITY:
This metric tells you when the agent is viewing the Agent Screen and when they have hidden that web browser window, as well as how long it was visible or hidden.
This data is viewable in the "User Stats" page and the "Agent Debug Log Report".
AGENT SCREEN LATENCY:
This metric measures the amount of time in milliseconds that it takes for the agent's web browser to send a request and receive data back from the VICIdial web server. This data is logged about every second.
This data is viewable in the Real-Time Report, the Agent Latency Report and the Agent Debug Log Report.
In the "Real-Time Report", the LATENCY column can appear on the AGENTS table if you enable one of the "Agent Latency" options in the "Report Display Options" panel. The 4 active options for this setting are:
YES = show only the 1 minute average latency
ALL = show the 1-minute average and 1 minute peak latencies
DAY = show the 1-minute, 60-minute and current-day averages and peak latencies
NOW = show only the current latency in real-time
The "Agent Latency Report" will show either the current day latencies for all active agents, or it will show the archival daily summary history for a single agent as far back as the daily latency log summaries go.
The "Agent Debug Log Report" will show this data as a part of the "refresh" function log entry data records.
On the back-end, the 'vicidial_agent_latency_log' database table stores the per-second data. This table is archived and truncated every night and the archives are only stored for 7 days before they are purged. The 'vicidial_live_agents_details' database table stores the real-time data for agents that have logged in during the current day. The 'vicidial_agent_latency_summary_log' database table stores the archival daily summaries of the latency data for each user/IP set and it is generated every night before the vicidial_agent_latency_log is archived(in the "ADMIN_keepalive_ALL.pl" script on the Active Voicemail Server at the Timeclock End of Day).
AGENT SCREEN DEBUG:
This metric is really a collection of all of the available agent screen debug data put together. This metric is not enabled by default, to use it you need to enable the "Agent Screen Debug Logging" option in System Settings. The data that is collected is only stored on your system for 7 days.
The "Agent Debug Log Report" will show all of this data, including the back-end communication between the agent screen and the webserver, every active element that the agent clicks on, and the time it takes to perform many of the agent screen functions.
-------------------------------------------------------------------------------------------------
Database Tables (FOR REFERENCE ONLY!):
CREATE TABLE vicidial_agent_visibility_log (
db_time DATETIME NOT NULL,
event_start_epoch INT(10) UNSIGNED,
event_end_epoch INT(10) UNSIGNED,
user VARCHAR(20),
length_in_sec INT(10),
visibility ENUM('VISIBLE','HIDDEN','LOGIN','NONE') default 'NONE',
agent_log_id INT(9) UNSIGNED,
index (db_time),
index (agent_log_id),
unique index visibleuser (user, visibility, event_end_epoch)
) ENGINE=MyISAM;
CREATE TABLE vicidial_live_agents_details (
user VARCHAR(20) NOT NULL PRIMARY KEY,
update_date DATETIME,
web_ip VARCHAR(45) default '',
latency MEDIUMINT(7) default '0',
latency_min_avg MEDIUMINT(7) default '0',
latency_min_peak MEDIUMINT(7) default '0',
latency_hour_avg MEDIUMINT(7) default '0',
latency_hour_peak MEDIUMINT(7) default '0',
latency_today_avg MEDIUMINT(7) default '0',
latency_today_peak MEDIUMINT(7) default '0',
index (user),
index (update_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
latency MEDIUMINT(7) default '0',
web_ip VARCHAR(45) default '',
index (user),
index (log_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_summary_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
web_ip VARCHAR(45) default '',
latency_avg MEDIUMINT(7) default '0',
latency_peak MEDIUMINT(7) default '0',
latency_count SMALLINT(4) default '0',
index (user),
index (log_date)
) ENGINE=MyISAM;
agc_2-X/trunk/extras/MySQL_AST_CREATE_tables.sql
+42 -1
View File
@@ -4934,6 +4934,41 @@ index (user),
index (call_date) index (call_date)
) ENGINE=MyISAM; ) ENGINE=MyISAM;
CREATE TABLE vicidial_live_agents_details (
user VARCHAR(20) NOT NULL PRIMARY KEY,
update_date DATETIME,
web_ip VARCHAR(45) default '',
latency MEDIUMINT(7) default '0',
latency_min_avg MEDIUMINT(7) default '0',
latency_min_peak MEDIUMINT(7) default '0',
latency_hour_avg MEDIUMINT(7) default '0',
latency_hour_peak MEDIUMINT(7) default '0',
latency_today_avg MEDIUMINT(7) default '0',
latency_today_peak MEDIUMINT(7) default '0',
index (user),
index (update_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
latency MEDIUMINT(7) default '0',
web_ip VARCHAR(45) default '',
index (user),
index (log_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_summary_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
web_ip VARCHAR(45) default '',
latency_avg MEDIUMINT(7) default '0',
latency_peak MEDIUMINT(7) default '0',
latency_count SMALLINT(4) default '0',
index (user),
index (log_date)
) ENGINE=MyISAM;
ALTER TABLE vicidial_email_list MODIFY message text character set utf8; ALTER TABLE vicidial_email_list MODIFY message text character set utf8;
@@ -5207,6 +5242,12 @@ ALTER TABLE vicidial_agent_notifications_archive MODIFY notification_id INT(10)
CREATE TABLE vicidial_user_dial_log_archive LIKE vicidial_user_dial_log; CREATE TABLE vicidial_user_dial_log_archive LIKE vicidial_user_dial_log;
CREATE UNIQUE INDEX vdudl on vicidial_user_dial_log_archive (caller_code,call_date,user); CREATE UNIQUE INDEX vdudl on vicidial_user_dial_log_archive (caller_code,call_date,user);
CREATE TABLE vicidial_agent_latency_log_archive LIKE vicidial_agent_latency_log;
CREATE UNIQUE INDEX vdalla on vicidial_agent_latency_log_archive (user,log_date);
CREATE TABLE vicidial_agent_latency_summary_log_archive LIKE vicidial_agent_latency_summary_log;
CREATE UNIQUE INDEX vdalsla on vicidial_agent_latency_summary_log_archive (user,log_date,web_ip);
GRANT RELOAD ON *.* TO cron@'%'; GRANT RELOAD ON *.* TO cron@'%';
GRANT RELOAD ON *.* TO cron@localhost; GRANT RELOAD ON *.* TO cron@localhost;
@@ -5301,4 +5342,4 @@ INSERT INTO `wallboard_reports` VALUES ('AGENTS_AND_QUEUES','Agents and Queues',
UPDATE system_settings set vdc_agent_api_active='1'; UPDATE system_settings set vdc_agent_api_active='1';
UPDATE system_settings SET db_schema_version='1681',db_schema_update_date=NOW(),reload_timestamp=NOW(); UPDATE system_settings SET db_schema_version='1682',db_schema_update_date=NOW(),reload_timestamp=NOW();
agc_2-X/trunk/extras/upgrade_2.14.sql
+43
View File
@@ -2226,3 +2226,46 @@ CREATE TABLE vicidial_user_dial_log_archive LIKE vicidial_user_dial_log;
CREATE UNIQUE INDEX vdudl on vicidial_user_dial_log_archive (caller_code,call_date,user); CREATE UNIQUE INDEX vdudl on vicidial_user_dial_log_archive (caller_code,call_date,user);
UPDATE system_settings SET db_schema_version='1681',db_schema_update_date=NOW() where db_schema_version < 1681; UPDATE system_settings SET db_schema_version='1681',db_schema_update_date=NOW() where db_schema_version < 1681;
CREATE TABLE vicidial_live_agents_details (
user VARCHAR(20) NOT NULL PRIMARY KEY,
update_date DATETIME,
web_ip VARCHAR(45) default '',
latency MEDIUMINT(7) default '0',
latency_min_avg MEDIUMINT(7) default '0',
latency_min_peak MEDIUMINT(7) default '0',
latency_hour_avg MEDIUMINT(7) default '0',
latency_hour_peak MEDIUMINT(7) default '0',
latency_today_avg MEDIUMINT(7) default '0',
latency_today_peak MEDIUMINT(7) default '0',
index (user),
index (update_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
latency MEDIUMINT(7) default '0',
web_ip VARCHAR(45) default '',
index (user),
index (log_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_summary_log (
user VARCHAR(20) NOT NULL,
log_date DATETIME,
web_ip VARCHAR(45) default '',
latency_avg MEDIUMINT(7) default '0',
latency_peak MEDIUMINT(7) default '0',
latency_count SMALLINT(4) default '0',
index (user),
index (log_date)
) ENGINE=MyISAM;
CREATE TABLE vicidial_agent_latency_log_archive LIKE vicidial_agent_latency_log;
CREATE UNIQUE INDEX vdalla on vicidial_agent_latency_log_archive (user,log_date);
CREATE TABLE vicidial_agent_latency_summary_log_archive LIKE vicidial_agent_latency_summary_log;
CREATE UNIQUE INDEX vdalsla on vicidial_agent_latency_summary_log_archive (user,log_date,web_ip);
UPDATE system_settings SET db_schema_version='1682',db_schema_update_date=NOW() where db_schema_version < 1682;
agc_2-X/trunk/www/agc/conf_exten_check.php
+32 -3
View File
@@ -94,10 +94,11 @@
# 220310-0934 - Added more time-sync detailed logging # 220310-0934 - Added more time-sync detailed logging
# 230220-1759 - Fix for In-Group manual dial issue # 230220-1759 - Fix for In-Group manual dial issue
# 230412-1020 - Added code for send_notification API function # 230412-1020 - Added code for send_notification API function
# 230420-2020 - Added latency logging
# #
$version = '2.14-68'; $version = '2.14-69';
$build = '230412-1020'; $build = '230420-2020';
$php_script = 'conf_exten_check.php'; $php_script = 'conf_exten_check.php';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=51; $mysql_log_count=51;
@@ -106,6 +107,7 @@ $DB=0;
$VD_login=0; $VD_login=0;
$SSagent_debug_logging=0; $SSagent_debug_logging=0;
$startMS = microtime(); $startMS = microtime();
$ip = getenv("REMOTE_ADDR");
require_once("dbconnect_mysqli.php"); require_once("dbconnect_mysqli.php");
require_once("functions.php"); require_once("functions.php");
@@ -159,6 +161,8 @@ if (isset($_GET["visibility"])) {$visibility=$_GET["visibility"];}
elseif (isset($_POST["visibility"])) {$visibility=$_POST["visibility"];} elseif (isset($_POST["visibility"])) {$visibility=$_POST["visibility"];}
if (isset($_GET["active_ingroup_dial"])) {$active_ingroup_dial=$_GET["active_ingroup_dial"];} if (isset($_GET["active_ingroup_dial"])) {$active_ingroup_dial=$_GET["active_ingroup_dial"];}
elseif (isset($_POST["active_ingroup_dial"])) {$active_ingroup_dial=$_POST["active_ingroup_dial"];} elseif (isset($_POST["active_ingroup_dial"])) {$active_ingroup_dial=$_POST["active_ingroup_dial"];}
if (isset($_GET["latency"])) {$latency=$_GET["latency"];}
elseif (isset($_POST["latency"])) {$latency=$_POST["latency"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB); $DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
@@ -234,6 +238,7 @@ $client = preg_replace("/[^-_0-9a-zA-Z]/","",$client);
$campagentstdisp = preg_replace("/[^-_0-9a-zA-Z]/","",$campagentstdisp); $campagentstdisp = preg_replace("/[^-_0-9a-zA-Z]/","",$campagentstdisp);
$phone_number = preg_replace("/[^-_0-9a-zA-Z]/","",$phone_number); $phone_number = preg_replace("/[^-_0-9a-zA-Z]/","",$phone_number);
$xferchannel = preg_replace("/\'|\"|\\\\|;/","",$xferchannel); $xferchannel = preg_replace("/\'|\"|\\\\|;/","",$xferchannel);
$latency = preg_replace("/[^-_0-9a-zA-Z]/","",$latency);
if ($non_latin < 1) if ($non_latin < 1)
{ {
@@ -832,6 +837,18 @@ if ($ACTION == 'refresh')
$retry_count++; $retry_count++;
} }
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ( ( ($Acomments != 'CHAT') and ($Acomments != 'EMAIL') and (strlen($active_ingroup_dial) < 1) ) or ($live_call_seconds > 4) ) if ( ( ($Acomments != 'CHAT') and ($Acomments != 'EMAIL') and (strlen($active_ingroup_dial) < 1) ) or ($live_call_seconds > 4) )
{ {
##### BEGIN DEAD logging section ##### ##### BEGIN DEAD logging section #####
@@ -919,6 +936,18 @@ if ($ACTION == 'refresh')
$retry_count++; $retry_count++;
} }
### update the vicidial_live_agents_details record
$stmt="UPDATE vicidial_live_agents_details set latency='$latency',web_ip='$ip',update_date=NOW() where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
### insert a vicidial_agent_latency_log record
$stmt="INSERT INTO vicidial_agent_latency_log SET latency='$latency',web_ip='$ip',user='$user',log_date=NOW();";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
##### BEGIN DEAD logging section ##### ##### BEGIN DEAD logging section #####
if ($Acomments != 'EMAIL') if ($Acomments != 'EMAIL')
{ {
@@ -1478,7 +1507,7 @@ if ($ACTION == 'refresh')
} }
echo "$countecho\n"; echo "$countecho\n";
$stage = "$Astatus|$Aagent_log_id$DEADlog"; $stage = "$Astatus|$Aagent_log_id|".$latency."ms|$DEADlog";
} }
agc_2-X/trunk/www/agc/vicidial.php
+17 -7
View File
@@ -717,10 +717,11 @@
# 230407-1839 - Fix for input variable filter issue # 230407-1839 - Fix for input variable filter issue
# 230412-1018 - Added code for send_notification API function # 230412-1018 - Added code for send_notification API function
# 230418-1425 - Added vicidial_user_dial_log logging # 230418-1425 - Added vicidial_user_dial_log logging
# 230420-2015 - Added latency calculation and logging, Issue #1457
# #
$version = '2.14-685c'; $version = '2.14-686c';
$build = '230418-1425'; $build = '230420-2015';
$php_script = 'vicidial.php'; $php_script = 'vicidial.php';
$mel=1; # Mysql Error Log enabled = 1 $mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=102; $mysql_log_count=102;
@@ -4389,6 +4390,11 @@ else
$affected_rows = mysqli_affected_rows($link); $affected_rows = mysqli_affected_rows($link);
echo "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n"; echo "<!-- new vicidial_live_agents record inserted: |$affected_rows| -->\n";
$stmt="INSERT IGNORE INTO vicidial_live_agents_details set latency='0',web_ip='$ip',update_date=NOW(),user='$VD_login';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_to_mysqli($stmt, $link);
if ($mel > 0) {$errno = mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'03XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($enable_queuemetrics_logging > 0) if ($enable_queuemetrics_logging > 0)
{ {
$QM_LOGIN = 'AGENTLOGIN'; $QM_LOGIN = 'AGENTLOGIN';
@@ -6076,7 +6082,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
var image_LB_mute_recording_ON = new Image(); var image_LB_mute_recording_ON = new Image();
image_LB_mute_recording_ON.src="./images/<?php echo _QXZ("vdc_LB_mute_recording_ON.gif") ?>"; image_LB_mute_recording_ON.src="./images/<?php echo _QXZ("vdc_LB_mute_recording_ON.gif") ?>";
var set_timeout_audio_loop = false; var set_timeout_audio_loop = false;
var latency = 0;
<?php <?php
if ($window_validation > 0) if ($window_validation > 0)
{ {
@@ -7144,11 +7150,12 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
//alert ("1"); //alert ("1");
if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined') if (!xmlhttprequestcheckconf && typeof XMLHttpRequest!='undefined')
{ {
var request_start_time = Date.now();
xmlhttprequestcheckconf = new XMLHttpRequest(); xmlhttprequestcheckconf = new XMLHttpRequest();
} }
if (xmlhttprequestcheckconf) if (xmlhttprequestcheckconf)
{ {
checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS + "&active_ingroup_dial=" + active_ingroup_dial + "&xferchannel=" + document.vicidial_form.xferchannel.value + "&check_for_answer=" + MDcheck_for_answer + "&MDnextCID=" + MDnextCID + "&campaign=" + campaign + "&phone_number=" + dialed_number + "&visibility=" + visibility_log + "&clicks=" + button_click_log; checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS + "&active_ingroup_dial=" + active_ingroup_dial + "&xferchannel=" + document.vicidial_form.xferchannel.value + "&check_for_answer=" + MDcheck_for_answer + "&MDnextCID=" + MDnextCID + "&campaign=" + campaign + "&phone_number=" + dialed_number + "&visibility=" + visibility_log + "&latency=" + latency + "&clicks=" + button_click_log;
button_click_log=''; button_click_log='';
visibility_log=''; visibility_log='';
xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php'); xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
@@ -7158,6 +7165,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{ {
if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200) if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status == 200)
{ {
var request_end_time = Date.now();
// Calculate latency
latency = parseInt(request_end_time) - parseInt(request_start_time);
var check_conf = null; var check_conf = null;
var LMAforce = taskforce; var LMAforce = taskforce;
check_conf = xmlhttprequestcheckconf.responseText; check_conf = xmlhttprequestcheckconf.responseText;
@@ -7970,8 +7981,8 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{blind_monitoring_now=0;} {blind_monitoring_now=0;}
} }
} }
delete xmlhttprequestcheckconf; delete xmlhttprequestcheckconf;
xmlhttprequestcheckconf = undefined; xmlhttprequestcheckconf = undefined;
} }
else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200) else if (xmlhttprequestcheckconf && xmlhttprequestcheckconf.readyState == 4 && xmlhttprequestcheckconf.status != 200)
{ {
@@ -8955,7 +8966,6 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
{ {
if (xmlhttp.readyState == 4 && xmlhttp.status == 200) if (xmlhttp.readyState == 4 && xmlhttp.status == 200)
{ {
var AlerTrslt = xmlhttp.responseText; var AlerTrslt = xmlhttp.responseText;
if (AlerTrslt.length>0) if (AlerTrslt.length>0)
{ {
agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+179 -45
View File
@@ -128,10 +128,11 @@
# 220217-2045 - Added input variable filters # 220217-2045 - Added input variable filters
# 220221-1535 - Added allow_web_debug system setting # 220221-1535 - Added allow_web_debug system setting
# 230308-0215 - Added option to show customer phone code # 230308-0215 - Added option to show customer phone code
# 230421-0107 - Added AGENTlatency display
# #
$version = '2.14-113'; $version = '2.14-114';
$build = '230308-0215'; $build = '230421-0107';
$php_script='AST_timeonVDADall.php'; $php_script='AST_timeonVDADall.php';
require("dbconnect_mysqli.php"); require("dbconnect_mysqli.php");
@@ -234,6 +235,8 @@ if (isset($_GET["PRESETstats"])) {$PRESETstats=$_GET["PRESETstats"];}
elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];} elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];}
if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];} if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];}
elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];} elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];}
if (isset($_GET["AGENTlatency"])) {$AGENTlatency=$_GET["AGENTlatency"];}
elseif (isset($_POST["AGENTlatency"])) {$AGENTlatency=$_POST["AGENTlatency"];}
if (isset($_GET["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_GET["INGROUPcolorOVERRIDE"];} if (isset($_GET["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_GET["INGROUPcolorOVERRIDE"];}
elseif (isset($_POST["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_POST["INGROUPcolorOVERRIDE"];} elseif (isset($_POST["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_POST["INGROUPcolorOVERRIDE"];}
if (isset($_GET["RTajax"])) {$RTajax=$_GET["RTajax"];} if (isset($_GET["RTajax"])) {$RTajax=$_GET["RTajax"];}
@@ -451,6 +454,7 @@ $ShowCustPhoneCode = preg_replace('/[^-_0-9a-zA-Z]/', '', $ShowCustPhoneCode);
$CARRIERstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $CARRIERstats); $CARRIERstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $CARRIERstats);
$PRESETstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $PRESETstats); $PRESETstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $PRESETstats);
$AGENTtimeSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTtimeSTATS); $AGENTtimeSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTtimeSTATS);
$AGENTlatency = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTlatency);
$parkSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $parkSTATS); $parkSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $parkSTATS);
$SLAinSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $SLAinSTATS); $SLAinSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $SLAinSTATS);
$INGROUPcolorOVERRIDE = preg_replace('/[^-_0-9a-zA-Z]/', '', $INGROUPcolorOVERRIDE); $INGROUPcolorOVERRIDE = preg_replace('/[^-_0-9a-zA-Z]/', '', $INGROUPcolorOVERRIDE);
@@ -1074,6 +1078,25 @@ $select_list .= "<option value=\"1\"";
$select_list .= ">"._QXZ("YES")."</option>"; $select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>"; $select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Agent Latency").": </TD><TD align=left><SELECT SIZE=1 NAME=AGENTlatency>";
$select_list .= "<option value=\"0\"";
if ($AGENTlatency < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value=\"1\"";
if ($AGENTlatency=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value=\"2\"";
if ($AGENTlatency=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("ALL")."</option>";
$select_list .= "<option value=\"3\"";
if ($AGENTlatency=='3') {$select_list .= " selected";}
$select_list .= ">"._QXZ("DAY")."</option>";
$select_list .= "<option value=\"4\"";
if ($AGENTlatency=='4') {$select_list .= " selected";}
$select_list .= ">"._QXZ("NOW")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>"; $select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>"; $select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>";
$select_list .= "<option value='0'"; $select_list .= "<option value='0'";
@@ -1427,7 +1450,7 @@ else
<?php <?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n"; echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$usergroupQS$groupQS$ingroupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">\n"; echo"<META HTTP-EQUIV=Refresh CONTENT=\"$RR; URL=$PHP_SELF?RR=$RR&DB=$DB$usergroupQS$groupQS$ingroupQS&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">\n";
echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n"; echo "<TITLE>$report_name: $group</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
$short_header=1; $short_header=1;
@@ -1470,6 +1493,7 @@ if ($RTajax < 1)
echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n"; echo "<INPUT TYPE=HIDDEN NAME=CARRIERstats VALUE=\"$CARRIERstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n"; echo "<INPUT TYPE=HIDDEN NAME=PRESETstats VALUE=\"$PRESETstats\">\n";
echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n"; echo "<INPUT TYPE=HIDDEN NAME=AGENTtimeSTATS VALUE=\"$AGENTtimeSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=AGENTlatency VALUE=\"$AGENTlatency\">\n";
echo "<INPUT TYPE=HIDDEN NAME=parkSTATS VALUE=\"$parkSTATS\">\n"; echo "<INPUT TYPE=HIDDEN NAME=parkSTATS VALUE=\"$parkSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=SLAinSTATS VALUE=\"$SLAinSTATS\">\n"; echo "<INPUT TYPE=HIDDEN NAME=SLAinSTATS VALUE=\"$SLAinSTATS\">\n";
echo "<INPUT TYPE=HIDDEN NAME=INGROUPcolorOVERRIDE VALUE=\"$INGROUPcolorOVERRIDE\">\n"; echo "<INPUT TYPE=HIDDEN NAME=INGROUPcolorOVERRIDE VALUE=\"$INGROUPcolorOVERRIDE\">\n";
@@ -1484,9 +1508,9 @@ if ($RTajax < 1)
echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n"; echo "<span style=\"position:absolute;left:10px;top:120px;z-index:18;\" id=agent_ingroup_display>\n";
echo " &nbsp; "; echo " &nbsp; ";
echo "</span>\n"; echo "</span>\n";
echo "<a href=\"$PHP_SELF?RR=4000$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("STOP")."</a> | "; echo "<a href=\"$PHP_SELF?RR=4000$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("STOP")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=40$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SLOW")."</a> | "; echo "<a href=\"$PHP_SELF?RR=40$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SLOW")."</a> | ";
echo "<a href=\"$PHP_SELF?RR=4$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("GO")."</a>"; echo "<a href=\"$PHP_SELF?RR=4$usergroupQS$groupQS$ingroupQS&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("GO")."</a>";
if (preg_match('/ALL\-ACTIVE/i',$group_string)) if (preg_match('/ALL\-ACTIVE/i',$group_string))
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\">"._QXZ("MODIFY")."</a> | \n"; echo " &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=10\">"._QXZ("MODIFY")."</a> | \n";
@@ -2420,71 +2444,71 @@ if ( ($report_display_type!='WALL_1') and ($report_display_type!='WALL_2') and (
{ {
if ($adastats<2) if ($adastats<2)
{ {
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">+ "._QXZ("VIEW MORE")."</font></a>"; echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=2&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">+ "._QXZ("VIEW MORE")."</font></a>";
} }
else else
{ {
echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">- "._QXZ("VIEW LESS")."</font></a>"; echo "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=1&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">- "._QXZ("VIEW LESS")."</font></a>";
} }
} }
if ($UGdisplay>0) if ($UGdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE USER GROUP")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=0&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE USER GROUP")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("VIEW USER GROUP")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=1&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("VIEW USER GROUP")."</font></a>";
} }
if ($SERVdisplay>0) if ($SERVdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE SERVER INFO")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=0&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE SERVER INFO")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW SERVER INFO")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=1&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW SERVER INFO")."</font></a>";
} }
if ($CALLSdisplay>0) if ($CALLSdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE WAITING CALLS")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=0&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE WAITING CALLS")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW WAITING CALLS")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=1&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW WAITING CALLS")."</font></a>";
} }
if ($ALLINGROUPstats>0) if ($ALLINGROUPstats>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE IN-GROUP STATS")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=0&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE IN-GROUP STATS")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW IN-GROUP STATS")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=1&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW IN-GROUP STATS")."</font></a>";
} }
if ($PHONEdisplay>0) if ($PHONEdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE PHONES")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=0&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE PHONES")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW PHONES")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=1&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW PHONES")."</font></a>";
} }
if ($CUSTPHONEdisplay>0) if ($CUSTPHONEdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE CUSTPHONES")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=0&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE CUSTPHONES")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW CUSTPHONES")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=1&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW CUSTPHONES")."</font></a>";
} }
if ($LOGuser_level>=9) if ($LOGuser_level>=9)
{ {
if ($CUSTINFOdisplay>0) if ($CUSTINFOdisplay>0)
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE FULL CUST INFO")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=0&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("HIDE FULL CUST INFO")."</font></a>";
} }
else else
{ {
echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW FULL CUST INFO")."</font></a>"; echo " &nbsp; &nbsp; &nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=1&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class=\"top_settings_val\">"._QXZ("SHOW FULL CUST INFO")."</font></a>";
} }
} }
} }
@@ -3046,12 +3070,12 @@ if ($report_display_type=='TEXT')
$HDstation = "----------------+"; $HDstation = "----------------+";
$HTstation = " "._QXZ("STATION", 14)." |"; $HTstation = " "._QXZ("STATION", 14)." |";
$HDphone = "-------------------+"; $HDphone = "-------------------+";
$HTphone = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("PHONE",11)."</a> |"; $HTphone = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("PHONE",11)."</a> |";
if ($RTajax > 0) if ($RTajax > 0)
{$HTphone = " <a href=\"#\" onclick=\"update_variables('orderby','phone');\">"._QXZ("PHONE",11)."</a> |";} {$HTphone = " <a href=\"#\" onclick=\"update_variables('orderby','phone');\">"._QXZ("PHONE",11)."</a> |";}
$HDuser = "------------------------+"; $HDuser = "------------------------+";
$HTuser = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER",5)."</a> "; $HTuser = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER",5)."</a> ";
if ($RTajax > 0) if ($RTajax > 0)
{$HTuser = " <a href=\"#\" onclick=\"update_variables('orderby','user');\">"._QXZ("USER",5)."</a> ";} {$HTuser = " <a href=\"#\" onclick=\"update_variables('orderby','user');\">"._QXZ("USER",5)."</a> ";}
if ($UidORname>0) if ($UidORname>0)
@@ -3060,7 +3084,7 @@ if ($report_display_type=='TEXT')
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW ID",8)."</a> ";} {$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW ID",8)."</a> ";}
else else
{ {
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW ID",8)."</a> "; $HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW ID",8)."</a> ";
} }
} }
else else
@@ -3069,13 +3093,13 @@ if ($report_display_type=='TEXT')
{$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW NAME",9)."</a>";} {$HTuser .= "<a href=\"#\" onclick=\"update_variables('UidORname','');\">"._QXZ("SHOW NAME",9)."</a>";}
else else
{ {
$HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW NAME",9)."</a>"; $HTuser .= "<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("SHOW NAME",9)."</a>";
} }
} }
$HTuser .= " "._QXZ("INFO",6)." |"; $HTuser .= " "._QXZ("INFO",6)." |";
$HDusergroup = "--------------+"; $HDusergroup = "--------------+";
$HTusergroup = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER GROUP",12)."</a> |"; $HTusergroup = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("USER GROUP",12)."</a> |";
if ($RTajax > 0) if ($RTajax > 0)
{$HTusergroup = " <a href=\"#\" onclick=\"update_variables('orderby','group');\">"._QXZ("USER GROUP",12)."</a> |";} {$HTusergroup = " <a href=\"#\" onclick=\"update_variables('orderby','group');\">"._QXZ("USER GROUP",12)."</a> |";}
$HDsessionid = "-----------+"; $HDsessionid = "-----------+";
@@ -3097,11 +3121,11 @@ if ($report_display_type=='TEXT')
$HDcall_server_ip = "-----------------+"; $HDcall_server_ip = "-----------------+";
$HTcall_server_ip = " "._QXZ("CALL SERVER IP",15)." |"; $HTcall_server_ip = " "._QXZ("CALL SERVER IP",15)." |";
$HDtime = "---------+"; $HDtime = "---------+";
$HTtime = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">MM:SS</a> |"; $HTtime = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">MM:SS</a> |";
if ($RTajax > 0) if ($RTajax > 0)
{$HTtime = " <a href=\"#\" onclick=\"update_variables('orderby','time');\">MM:SS</a> |";} {$HTtime = " <a href=\"#\" onclick=\"update_variables('orderby','time');\">MM:SS</a> |";}
$HDcampaign = "------------+"; $HDcampaign = "------------+";
$HTcampaign = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("CAMPAIGN",10)."</a> |"; $HTcampaign = " <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\">"._QXZ("CAMPAIGN",10)."</a> |";
if ($RTajax > 0) if ($RTajax > 0)
{$HTcampaign = " <a href=\"#\" onclick=\"update_variables('orderby','campaign');\">"._QXZ("CAMPAIGN",10)."</a> |";} {$HTcampaign = " <a href=\"#\" onclick=\"update_variables('orderby','campaign');\">"._QXZ("CAMPAIGN",10)."</a> |";}
$HDcalls = "-------+"; $HDcalls = "-------+";
@@ -3127,6 +3151,23 @@ if ($report_display_type=='TEXT')
$HDastcall = '--------+'; $HDastcall = '--------+';
$HTastcall = " "._QXZ("$RS_AGENTstatusTALLY",6)." |"; $HTastcall = " "._QXZ("$RS_AGENTstatusTALLY",6)." |";
} }
$HDlatency = '';
$HTlatency = '';
if ($AGENTlatency != 0)
{
$HDlatency = '---------+';
$HTlatency = " "._QXZ("LATENCY",7)." |";
if (preg_match("/^2/",$AGENTlatency))
{
$HDlatency = '--------------+';
$HTlatency = " "._QXZ("LATENCY",12)." |";
}
if (preg_match("/^3/",$AGENTlatency))
{
$HDlatency = '---------------------------------------------+';
$HTlatency = " "._QXZ("LATENCY avg/peak (minutes)",43)." |";
}
}
if ($agent_pause_codes_active > 0) if ($agent_pause_codes_active > 0)
{ {
$HDstatus = "----------"; $HDstatus = "----------";
@@ -3149,12 +3190,12 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
$HDstation = ""; $HDstation = "";
$HTstation = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("STATION")." </td>"; $HTstation = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("STATION")." </td>";
$HDphone = ""; $HDphone = "";
$HTphone = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>"; $HTphone = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$phoneord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";
if ($RTajax > 0) if ($RTajax > 0)
{$HTphone = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','phone');\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";} {$HTphone = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','phone');\"><font class='top_head_key'>"._QXZ("PHONE")."</a>&nbsp;</td>";}
$HDuser = ""; $HDuser = "";
$HTuser = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER")."</a> "; $HTuser = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$userord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER")."</a> ";
if ($RTajax > 0) if ($RTajax > 0)
{$HTuser = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','user');\"><font class='top_head_key'>&nbsp; "._QXZ("USER")."</a> ";} {$HTuser = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','user');\"><font class='top_head_key'>&nbsp; "._QXZ("USER")."</a> ";}
if ($UidORname>0) if ($UidORname>0)
@@ -3163,7 +3204,7 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";} {$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";}
else else
{ {
$HTuser .= "&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> "; $HTuser .= "&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=0&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW ID")."</a> ";
} }
} }
else else
@@ -3172,13 +3213,13 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
{$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";} {$HTuser .= "&nbsp;<a href=\"#\" onclick=\"update_variables('UidORname','');\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";}
else else
{ {
$HTuser .= "&nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> "; $HTuser .= "&nbsp; <a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=1&orderby=$orderby&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("SHOW NAME")."</a> ";
} }
} }
$HTuser .= "&nbsp;<font class='top_head_key'>"._QXZ("INFO",6)."&nbsp;</td>"; $HTuser .= "&nbsp;<font class='top_head_key'>"._QXZ("INFO",6)."&nbsp;</td>";
$HDusergroup = ""; $HDusergroup = "";
$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>"; $HTusergroup = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$groupord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";
if ($RTajax > 0) if ($RTajax > 0)
{$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','group');\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";} {$HTusergroup = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','group');\"><font class='top_head_key'>"._QXZ("USER GROUP")."</a>&nbsp;</td>";}
$HDsessionid = ""; $HDsessionid = "";
@@ -3200,11 +3241,11 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
$HDcall_server_ip = ""; $HDcall_server_ip = "";
$HTcall_server_ip = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("CALL SERVER IP")." </td>"; $HTcall_server_ip = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("CALL SERVER IP")." </td>";
$HDtime = ""; $HDtime = "";
$HTtime = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>"; $HTtime = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$timeord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";
if ($RTajax > 0) if ($RTajax > 0)
{$HTtime = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','time');\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";} {$HTtime = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','time');\"><font class='top_head_key'>MM:SS</a>&nbsp;</td>";}
$HDcampaign = ""; $HDcampaign = "";
$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("CAMPAIGN")."</a>&nbsp;</td>"; $HTcampaign = "<td NOWRAP>&nbsp;<a href=\"$PHP_SELF?$usergroupQS$groupQS$ingroupQS&RR=$RR&DB=$DB&adastats=$adastats&SIPmonitorLINK=$SIPmonitorLINK&IAXmonitorLINK=$IAXmonitorLINK&usergroup=$usergroup&UGdisplay=$UGdisplay&UidORname=$UidORname&orderby=$campaignord&SERVdisplay=$SERVdisplay&CALLSdisplay=$CALLSdisplay&PHONEdisplay=$PHONEdisplay&CUSTPHONEdisplay=$CUSTPHONEdisplay&CUSTINFOdisplay=$CUSTINFOdisplay&with_inbound=$with_inbound&monitor_active=$monitor_active&monitor_phone=$monitor_phone&ALLINGROUPstats=$ALLINGROUPstats&DROPINGROUPstats=$DROPINGROUPstats&NOLEADSalert=$NOLEADSalert&ShowCustPhoneCode=$ShowCustPhoneCode&CARRIERstats=$CARRIERstats&PRESETstats=$PRESETstats&AGENTtimeSTATS=$AGENTtimeSTATS&AGENTlatency=$AGENTlatency&parkSTATS=$parkSTATS&SLAinSTATS=$SLAinSTATS&INGROUPcolorOVERRIDE=$INGROUPcolorOVERRIDE&droppedOFtotal=$droppedOFtotal&report_display_type=$report_display_type\"><font class='top_head_key'>"._QXZ("CAMPAIGN")."</a>&nbsp;</td>";
if ($RTajax > 0) if ($RTajax > 0)
{$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','campaign');\"><font class='top_head_key'>"._QXZ("CAMPAIGN",10)."</a>&nbsp;</td>";} {$HTcampaign = "<td NOWRAP>&nbsp;<a href=\"#\" onclick=\"update_variables('orderby','campaign');\"><font class='top_head_key'>"._QXZ("CAMPAIGN",10)."</a>&nbsp;</td>";}
$HDcalls = ""; $HDcalls = "";
@@ -3230,6 +3271,16 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='LIMITED') )
$HDastcall = ''; $HDastcall = '';
$HTastcall = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("$RS_AGENTstatusTALLY",6)." </td>"; $HTastcall = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("$RS_AGENTstatusTALLY",6)." </td>";
} }
$HDlatency = '';
$HTlatency = '';
if ($AGENTlatency != 0)
{
$HDlatency = '';
$HTlatency = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("LATENCY",7)." </td>";
if (preg_match("/^3/",$AGENTlatency))
{$HTlatency = "<td NOWRAP><font class='top_head_key'>&nbsp; "._QXZ("LATENCY avg/peak (minutes)",43)." </td>";}
}
if ($agent_pause_codes_active > 0) if ($agent_pause_codes_active > 0)
{ {
$HDstatus = ""; $HDstatus = "";
@@ -3292,13 +3343,13 @@ if ($SERVdisplay < 1)
if ($realtime_block_user_info > 0) if ($realtime_block_user_info > 0)
{ {
$Aline = "$HDbegin$HDusergroup$HDsessionid$HDlisten$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDcustinfo$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcallsHDastcall$HDigcall$</tr>\n"; $Aline = "$HDbegin$HDusergroup$HDsessionid$HDlisten$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDcustinfo$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDlatency$HDastcall$HDigcall$</tr>\n";
$Bline = "$HTbegin$HTusergroup$HTsessionid$HDlisten$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTcustinfo$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTastcall$HTigcall</tr>\n"; $Bline = "$HTbegin$HTusergroup$HTsessionid$HDlisten$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTcustinfo$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTlatency$HTastcall$HTigcall</tr>\n";
} }
else else
{ {
$Aline = "$HDbegin$HDstation$HDphone$HDuser$HDusergroup$HDsessionid$HDlisten$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDcustinfo$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDastcall$HDigcall</tr>\n"; $Aline = "$HDbegin$HDstation$HDphone$HDuser$HDusergroup$HDsessionid$HDlisten$HDbarge$HDwhisper$HDstatus$HDpause$HDcustphone$HDcustinfo$HDserver_ip$HDcall_server_ip$HDtime$HDcampaign$HDcalls$HDlatency$HDastcall$HDigcall</tr>\n";
$Bline = "$HTbegin$HTstation$HTphone$HTuser$HTusergroup$HTsessionid$HTlisten$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTcustinfo$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTastcall$HTigcall</tr>\n"; $Bline = "$HTbegin$HTstation$HTphone$HTuser$HTusergroup$HTsessionid$HTlisten$HTbarge$HTwhisper$HTstatus$HTpause$HTcustphone$HTcustinfo$HTserver_ip$HTcall_server_ip$HTtime$HTcampaign$HTcalls$HTlatency$HTastcall$HTigcall</tr>\n";
} }
$Aecho .= "$Aline"; $Aecho .= "$Aline";
$Aecho .= "$Bline"; $Aecho .= "$Bline";
@@ -3356,6 +3407,14 @@ $Aagent_log_id=array();
$Aring_note=array(); $Aring_note=array();
$VAClead_ids=array(); $VAClead_ids=array();
$VACphones=array(); $VACphones=array();
$Alatency_min_avg=array();
$Alatency_min_peak=array();
$Alatency_hour_avg=array();
$Alatency_hour_peak=array();
$Alatency_today_avg=array();
$Alatency_today_peak=array();
$Alatency_now=array();
$stmt="SELECT extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change),on_hook_agent,ring_callerid,agent_log_id,vicidial_live_agents.closer_campaigns from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_users.user_hide_realtime='0' $UgroupSQL $usergroupSQL $user_group_filter_SQL order by $orderSQL;"; $stmt="SELECT extension,vicidial_live_agents.user,conf_exten,vicidial_live_agents.status,vicidial_live_agents.server_ip,UNIX_TIMESTAMP(last_call_time),UNIX_TIMESTAMP(last_call_finish),call_server_ip,vicidial_live_agents.campaign_id,vicidial_users.user_group,vicidial_users.full_name,vicidial_live_agents.comments,vicidial_live_agents.calls_today,vicidial_live_agents.callerid,lead_id,UNIX_TIMESTAMP(last_state_change),on_hook_agent,ring_callerid,agent_log_id,vicidial_live_agents.closer_campaigns from vicidial_live_agents,vicidial_users where vicidial_live_agents.user=vicidial_users.user and vicidial_users.user_hide_realtime='0' $UgroupSQL $usergroupSQL $user_group_filter_SQL order by $orderSQL;";
$rslt=mysql_to_mysqli($stmt, $link); $rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";} if ($DB) {echo "$stmt\n";}
@@ -3420,7 +3479,6 @@ if ($talking_to_print > 0)
{$Astatus[$va]="RING";} {$Astatus[$va]="RING";}
} }
### 3-WAY Check ### ### 3-WAY Check ###
if ($Alead_id[$va]!=0) if ($Alead_id[$va]!=0)
{ {
@@ -3434,6 +3492,26 @@ if ($talking_to_print > 0)
} }
} }
### END 3-WAY Check ### ### END 3-WAY Check ###
### Latency Check ###
if ($AGENTlatency != 0)
{
$latencystmt="SELECT latency_min_avg,latency_min_peak,latency_hour_avg,latency_hour_peak,latency_today_avg,latency_today_peak,latency from vicidial_live_agents_details where user='$Auser[$va]';";
$latencyrslt=mysql_to_mysqli($latencystmt, $link);
if (mysqli_num_rows($latencyrslt)>0)
{
$srow=mysqli_fetch_row($latencyrslt);
$Alatency_min_avg[$va] = $srow[0];
$Alatency_min_peak[$va] = $srow[1];
$Alatency_hour_avg[$va] = $srow[2];
$Alatency_hour_peak[$va] = $srow[3];
$Alatency_today_avg[$va] = $srow[4];
$Alatency_today_peak[$va] = $srow[5];
$Alatency_now[$va] = $srow[6];
}
}
### END Latency Check ###
$va++; $va++;
} }
$i++; $i++;
@@ -4014,6 +4092,36 @@ if ($talking_to_print > 0)
} }
} }
$LATENCY='';
if ($AGENTlatency != 0)
{
$LTC=$G; $LTCG=$EG;
if ($INORcolor > 0)
{
$LTC='<SPAN class="csc'.$INORcolor.'"><B>'; $LTCG='</B></SPAN>';
}
if (preg_match("/^1/",$AGENTlatency))
{
$latency_print = sprintf("%-5s", $Alatency_min_avg[$i]);
$LATENCY = " $LTC".$latency_print."ms$LTCG |";
}
if (preg_match("/^2/",$AGENTlatency))
{
$latency_print = sprintf("%-10s", "$Alatency_min_avg[$i]/$Alatency_min_peak[$i]");
$LATENCY = " $LTC".$latency_print."ms$LTCG |";
}
if (preg_match("/^3/",$AGENTlatency))
{
$latency_print = sprintf("%-43s", "$Alatency_min_avg[$i]/$Alatency_min_peak[$i]ms(1) $Alatency_hour_avg[$i]/$Alatency_hour_peak[$i]ms(60) $Alatency_today_avg[$i]/$Alatency_today_peak[$i]ms(DAY)");
$LATENCY = " $LTC".$latency_print."$LTCG |";
}
if (preg_match("/^4/",$AGENTlatency))
{
$latency_print = sprintf("%-5s", $Alatency_now[$i]);
$LATENCY = " $LTC".$latency_print."ms$LTCG |";
}
}
$ASTCT=''; $ASTCT='';
if (strlen($RS_AGENTstatusTALLY) > 0) if (strlen($RS_AGENTstatusTALLY) > 0)
{ {
@@ -4046,11 +4154,11 @@ if ($talking_to_print > 0)
{ {
if ($realtime_block_user_info > 0) if ($realtime_block_user_info > 0)
{ {
$Aecho .= "|$UGD $G$sessionid$EG$L$R$Aring_note[$i]| $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$CI$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$ASTCT$INGRP\n"; $Aecho .= "|$UGD $G$sessionid$EG$L$R$Aring_note[$i]| $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$CI$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$LATENCY$ASTCT$INGRP\n";
} }
if ($realtime_block_user_info < 1) if ($realtime_block_user_info < 1)
{ {
$Aecho .= "| $G$extension$EG$Aring_note[$i]|$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">+</a> |$UGD $G$sessionid$EG$L$R | $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$CI$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$ASTCT$INGRP\n"; $Aecho .= "| $G$extension$EG$Aring_note[$i]|$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">+</a> |$UGD $G$sessionid$EG$L$R | $G"._QXZ("$status",6)."$EG $CM $pausecode|$CP$CI$SVD$G$call_time_MS$EG | $G$campaign_id$EG | $G$calls_today$EG |$LATENCY$ASTCT$INGRP\n";
} }
} }
@@ -4183,6 +4291,32 @@ if ($talking_to_print > 0)
} }
} }
$LATENCY='';
if ($AGENTlatency != 0)
{
$LTC=$G; $LTCG=$EG;
if ($INORcolor > 0)
{
$LTC='<SPAN class="csc'.$INORcolor.'"><B>'; $LTCG='</B></SPAN>';
}
if (preg_match("/^1/",$AGENTlatency))
{
$LATENCY = "<td NOWRAP align=right> $LTC$Alatency_min_avg[$i]ms$LTCG </td>";
}
if (preg_match("/^2/",$AGENTlatency))
{
$LATENCY = "<td NOWRAP align=right> $LTC$Alatency_min_avg[$i]/$Alatency_min_peak[$i]ms$LTCG </td>";
}
if (preg_match("/^3/",$AGENTlatency))
{
$LATENCY = "<td NOWRAP align=right> $LTC$Alatency_min_avg[$i]/$Alatency_min_peak[$i]ms(1) $Alatency_hour_avg[$i]/$Alatency_hour_peak[$i]ms(60) $Alatency_today_avg[$i]/$Alatency_today_peak[$i]ms(DAY) $LTCG </td>";
}
if (preg_match("/^4/",$AGENTlatency))
{
$LATENCY = "<td NOWRAP align=right> $LTC$Alatency_now[$i]ms$LTCG </td>";
}
}
$ASTCT=''; $ASTCT='';
if (strlen($RS_AGENTstatusTALLY) > 0) if (strlen($RS_AGENTstatusTALLY) > 0)
{ {
@@ -4215,11 +4349,11 @@ if ($talking_to_print > 0)
{ {
if ($realtime_block_user_info > 0) if ($realtime_block_user_info > 0)
{ {
$Aecho .= "<tr class='$tr_class'><td NOWRAP>$UGD $G$sessionid$EG$L$R$Aring_note[$i]</td><td NOWRAP align=center> $G"._QXZ("$status",6)."$EG</td><td bgcolor=white align=center><font class='Hblank'>$CM</td>$pausecodeHTML<td NOWRAP align=right>$CP$CI$SVD$G$call_time_MS$EG </td><td NOWRAP align=right> $G$campaign_id$EG </td><td NOWRAP align=right> $G$calls_today$EG </td>$ASTCT$INGRP</tr>\n"; $Aecho .= "<tr class='$tr_class'><td NOWRAP>$UGD $G$sessionid$EG$L$R$Aring_note[$i]</td><td NOWRAP align=center> $G"._QXZ("$status",6)."$EG</td><td bgcolor=white align=center><font class='Hblank'>$CM</td>$pausecodeHTML<td NOWRAP align=right>$CP$CI$SVD$G$call_time_MS$EG </td><td NOWRAP align=right> $G$campaign_id$EG </td><td NOWRAP align=right> $G$calls_today$EG </td>$LATENCY$ASTCT$INGRP</tr>\n";
} }
if ($realtime_block_user_info < 1) if ($realtime_block_user_info < 1)
{ {
$Aecho .= "<tr class='$tr_class'><td NOWRAP> $G$extension$EG$Aring_note[$i]</td><td NOWRAP>$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">$G+$EG</a> </td><td NOWRAP align=right>$UGD $G$sessionid$EG$L$R </td><td NOWRAP align=center> $G"._QXZ("$status",6)."$EG</td><td bgcolor=white align=center><font class='Hblank'>$CM</td>$pausecodeHTML<td NOWRAP align=right>$CP$CI$SVD$G$call_time_MS$EG </td><td NOWRAP align=right> $G$campaign_id$EG </td><td NOWRAP align=right> $G$calls_today$EG </td>$ASTCT$INGRP</tr>\n"; $Aecho .= "<tr class='$tr_class'><td NOWRAP> $G$extension$EG$Aring_note[$i]</td><td NOWRAP>$phoneD<a href=\"./user_status.php?user=$Luser\" target=\"_blank\">$G$user$EG</a> <a href=\"javascript:ingroup_info('$Luser','$j');\">$G+$EG</a> </td><td NOWRAP align=right>$UGD $G$sessionid$EG$L$R </td><td NOWRAP align=center> $G"._QXZ("$status",6)."$EG</td><td bgcolor=white align=center><font class='Hblank'>$CM</td>$pausecodeHTML<td NOWRAP align=right>$CP$CI$SVD$G$call_time_MS$EG </td><td NOWRAP align=right> $G$campaign_id$EG </td><td NOWRAP align=right> $G$calls_today$EG </td>$LATENCY$ASTCT$INGRP</tr>\n";
} }
} }
} }
agc_2-X/trunk/www/vicidial/admin.php
+6 -5
View File
@@ -125,9 +125,9 @@ $PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
$QUERY_STRING = getenv("QUERY_STRING"); $QUERY_STRING = getenv("QUERY_STRING");
$groups=array(); $groups=array();
$Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Shared Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report'; $Vreports = 'NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Carrier Log Report, Campaign Debug, Shared Debug, Asterisk Debug, Hangup Cause Report, Lists Pass Report, Called Counts List IDs Report, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, Agent Latency Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report';
$UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, VERM QA Links'; $UGreports = 'ALL REPORTS, NONE, Real-Time Main Report, Real-Time Campaign Summary, Real-Time Whiteboard Report, VERM Reports, Inbound Report, Inbound Report by DID, Inbound Service Level Report, Inbound Summary Hourly Report, Inbound Daily Report, Inbound DID Report, Inbound DID Summary Report, Agent DID Report, Inbound DID Detail Report, Inbound Email Report, Inbound Chat Report, Inbound IVR Report, Inbound Forecasting Report, Advanced Forecasting Report, Outbound Calling Report, Outbound Summary Interval Report, Outbound IVR Report, Callmenu Survey Report, Outbound Lead Source Report, Fronter - Closer Report, Fronter - Closer Detail Report, Lists Campaign Statuses Report, Lists Statuses Report, Campaign Status List Report, Export Calls Report, Export Leads Report, Agent Time Detail, Agent Status Detail, Agent Inbound Status Summary, Agent Performance Detail, Team Performance Detail, Performance Comparison Report, Single Agent Daily, Single Agent Daily Time, User Group Login Report, User Group Hourly Report, User Group Detail Hourly Report, User Timeclock Report, User Group Timeclock Status Report, User Timeclock Detail Report, Server Performance Report, Administration Change Log, List Update Stats, User Stats, User Time Sheet, Download List, Dialer Inventory Report, Custom Reports Links, CallCard Search, Maximum System Stats, Maximum Stats Detail, Search Leads Logs, Email Log Report, Lists Pass Report, Called Counts List IDs Report, Front Page System Summary, Report Page Servers Summary, Admin Utilities Page, Agent Debug Log Report, Agent Parked Call Report, Agent-Manager Chat Log, Recording Access Log Report, API Log Report, Real-Time Monitoring Log Report, AMD Log Report, SIP Event Report, Caller ID Log Report, Quality Control Report, Settings Compare, Phone Stats, Hopper List Report, In-Group User List, Webserver-URL Report, VDAD Debug Log Report, URL Log Report, Medialog Inventory Report, Asterisk Debug, SPH Report, Shared Debug, Process Report, Group Alias Report, Hangup Cause Report, IVR Filter Report, LAGGED Agent Log Report, Agent Latency Report, Agent Disposition Report, Agent Performance Report, Carrier Log Report, Dial Log Report, Inbound Extension Stats, Agents Time On Calls, Callbacks Export, User Logins Report, VERM QA Links';
$Vtables = 'NONE,log_noanswer,did_agent_log,contact_information'; $Vtables = 'NONE,log_noanswer,did_agent_log,contact_information';
@@ -5995,12 +5995,13 @@ if ($SSscript_remove_js > 0)
# 230312-2212 - Fix for webphone_settings issue #1451 # 230312-2212 - Fix for webphone_settings issue #1451
# 230407-1038 - Added VERM report links to main admin Reports page # 230407-1038 - Added VERM report links to main admin Reports page
# 230412-0946 - Added send_notification Agent-API function, agent_notifications system_setting # 230412-0946 - Added send_notification Agent-API function, agent_notifications system_setting
# 230421-0847 - Added Agent Latency Report
# #
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time # make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.14-880a'; $admin_version = '2.14-881a';
$build = '230412-0946'; $build = '230421-0847';
$STARTtime = date("U"); $STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s"); $SQLdate = date("Y-m-d H:i:s");
@@ -49742,7 +49743,7 @@ if ($ADD==999994)
echo "<LI><a href=\"call_report_export_carrier.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Export Calls Report Carrier")."</a></FONT>\n"; echo "<LI><a href=\"call_report_export_carrier.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Export Calls Report Carrier")."</a></FONT>\n";
echo "<LI><a href=\"AST_url_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("URL Log Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_url_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("URL Log Report")."</a></FONT>\n";
echo "<LI><a href=\"AST_webserver_url_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Webserver-URL Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_webserver_url_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Webserver-URL Report")."</a></FONT>\n";
echo "<LI><a href=\"AST_LAGGED_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Agent LAGGED Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_LAGGED_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Agent LAGGED Report")."</a></FONT> | <a href=\"user_latency_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Agent Latency Report")."</a></FONT>\n";
echo "<LI><a href=\"AST_usergroup_login_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Group Login Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_usergroup_login_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Group Login Report")."</a></FONT>\n";
echo "<LI><a href=\"user_logins_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Logins Report")."</a></FONT>\n"; echo "<LI><a href=\"user_logins_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("User Logins Report")."</a></FONT>\n";
echo "<LI><a href=\"AST_agent_debug_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Agent Debug Log Report")."</a></FONT>\n"; echo "<LI><a href=\"AST_agent_debug_log_report.php\"><FONT FACE=\"ARIAL,HELVETICA\" COLOR=BLACK SIZE=2>"._QXZ("Agent Debug Log Report")."</a></FONT>\n";
agc_2-X/trunk/www/vicidial/help_documentation.txt
+2 -1
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@@ -1,4 +1,4 @@
# version: 20230414083701 # version: 20230421085001
users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ> users-user User ID <QXZ>This field is where you put the users ID number, can be up to 20 digits in length, Must be at least 2 characters in length. We strongly recommend not reusing user accounts for different users, for reporting accuracy. To disable a user account, set the Active option to -N-.</QXZ>
users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ> users-pass Password <QXZ>This field is where you put the users password. Must be at least 2 characters in length. Only letters and numbers are allowed in user passwords. A medium strength user password will be at least 10 characters in length, and a strong user password will be at least 20 characters in length and have letters as well as at least one number. It is recommended that you use a longer password if possible, stringing together several unrelated words with no spaces, and a number somewhere in the string. The maximum size of a password is 100 characters.</QXZ>
users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ> users-force_change_password Force Change Password <QXZ>If this option is set to Y then the user will be prompted to change their password the next time they log in to the administration webpage or the agent screen. Default is N.</QXZ>
@@ -1350,6 +1350,7 @@ agent_timeclock_detail User Timeclock Detail Report <QXZ>Pulls all timeclock rec
campaign_status_list_report Campaign Status List Report <QXZ>This report is designed to show the breakdown by list_id of the calls and their statuses for all lists within a campaign for a set time period.</QXZ><BR><QXZ><U>DISPOSITION</U> = The distinct dispositions made for the list within the time frame specified.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls ending with the disposition listed.</QXZ><BR><QXZ><U>DURATION</U> = Sum of the length of the calls ending with the disposition listed.</QXZ><BR><QXZ><U>HANDLE TIME</U> = Sum of the time the calls ending with the disposition listed were handled by an agent (<U>TALK</U> + <U>DEAD</U>).</QXZ><BR><BR><QXZ><U>TOTAL CALLS</U> = Number of calls placed to leads belonging to lists in this campaign within the time frame specified.</QXZ><BR><QXZ><U>STATUS FLAGS BREAKDOWN</U> = Breakdown of the total calls into status categories, including counts per category and percentage relative to the number of calls to leads in the list within the time frame specified.</QXZ> campaign_status_list_report Campaign Status List Report <QXZ>This report is designed to show the breakdown by list_id of the calls and their statuses for all lists within a campaign for a set time period.</QXZ><BR><QXZ><U>DISPOSITION</U> = The distinct dispositions made for the list within the time frame specified.</QXZ><BR><QXZ><U>CALLS</U> = The number of calls ending with the disposition listed.</QXZ><BR><QXZ><U>DURATION</U> = Sum of the length of the calls ending with the disposition listed.</QXZ><BR><QXZ><U>HANDLE TIME</U> = Sum of the time the calls ending with the disposition listed were handled by an agent (<U>TALK</U> + <U>DEAD</U>).</QXZ><BR><BR><QXZ><U>TOTAL CALLS</U> = Number of calls placed to leads belonging to lists in this campaign within the time frame specified.</QXZ><BR><QXZ><U>STATUS FLAGS BREAKDOWN</U> = Breakdown of the total calls into status categories, including counts per category and percentage relative to the number of calls to leads in the list within the time frame specified.</QXZ>
campaign_debug Campaign Debug <QXZ>Shows campaign stats and debug output for a selected campaign.</QXZ> campaign_debug Campaign Debug <QXZ>Shows campaign stats and debug output for a selected campaign.</QXZ>
user_logins_report User Logins Report <QXZ>This report will show the last login information for a user on the last several days that they logged into the system</QXZ> user_logins_report User Logins Report <QXZ>This report will show the last login information for a user on the last several days that they logged into the system</QXZ>
user_latency_report User Latency Report <QXZ>This report will show the agent screen web connection latency information for agents that are currently or recently logged in to the agent screen.</QXZ>
carrier_log_report Carrier Log Report <QXZ>This report will show dial status breakdowns, SIP error reason breakdowns, and carrier log records for a selected date, and can be filtered by server.</QXZ> carrier_log_report Carrier Log Report <QXZ>This report will show dial status breakdowns, SIP error reason breakdowns, and carrier log records for a selected date, and can be filtered by server.</QXZ>
cid_log_report Caller ID Log Report <QXZ>This report will provide a breakdown by caller ID of calls from specified campaigns and specified statuses within a date range. Its primary purpose is to show if particular caller IDs have been flagged by carriers as being scam numbers.</QXZ> cid_log_report Caller ID Log Report <QXZ>This report will provide a breakdown by caller ID of calls from specified campaigns and specified statuses within a date range. Its primary purpose is to show if particular caller IDs have been flagged by carriers as being scam numbers.</QXZ>
dial_log_report Dial Log Report <QXZ>This report will show individial dial log records for a single date, allowing filtering by server and SIP code.</QXZ> dial_log_report Dial Log Report <QXZ>This report will show individial dial log records for a single date, allowing filtering by server and SIP code.</QXZ>
agc_2-X/trunk/www/vicidial/options-example.php
+2
View File
@@ -35,6 +35,7 @@
# 211022-0733 - Added IR_SLA_all_statuses option for Inbound Reports # 211022-0733 - Added IR_SLA_all_statuses option for Inbound Reports
# 220120-0926 - Added audio_store_GSM_allowed option for the Audio Store # 220120-0926 - Added audio_store_GSM_allowed option for the Audio Store
# 230407-1040 - Added include_sales_in_TPD_report option # 230407-1040 - Added include_sales_in_TPD_report option
# 230421-0220 - Added RS_AGENTlatency option
# #
# used by the realtime_report.php script # used by the realtime_report.php script
@@ -86,6 +87,7 @@ $RS_agentWAIT = 3; # 3 or 4
$RS_INcolumnsHIDE = 0; # 0=no, 1=yes # whether to hide the 'HOLD' & 'IN-GROUP' columns in the agent detail section $RS_INcolumnsHIDE = 0; # 0=no, 1=yes # whether to hide the 'HOLD' & 'IN-GROUP' columns in the agent detail section
$RS_DIDdesc = 0; # 0=no, 1=yes # whether to show a 'DID DESCRIPTION' column in the agent detail section $RS_DIDdesc = 0; # 0=no, 1=yes # whether to show a 'DID DESCRIPTION' column in the agent detail section
$RS_report_default_format = ''; # 'TEXT', 'HTML' or '': If set, this will override the System Setting for this report only $RS_report_default_format = ''; # 'TEXT', 'HTML' or '': If set, this will override the System Setting for this report only
$RS_AGENTlatency = 0; # 0=no, 1=yes, 2=all, 3=day, 4=now
$RS_AGENTstatusTALLY = ''; # <any valid status>: If set, will look at the number of calls statused by the agent in this status for today $RS_AGENTstatusTALLY = ''; # <any valid status>: If set, will look at the number of calls statused by the agent in this status for today
# WARNING!!! Using the above option may cause system lag issues, USE WITH CAUTION! # WARNING!!! Using the above option may cause system lag issues, USE WITH CAUTION!
agc_2-X/trunk/www/vicidial/realtime_report.php
+36 -5
View File
@@ -58,12 +58,13 @@
# 220221-1514 - Added allow_web_debug system setting # 220221-1514 - Added allow_web_debug system setting
# 221105-0826 - Added webphone_settings to webphone launch data, issue #1385 # 221105-0826 - Added webphone_settings to webphone launch data, issue #1385
# 230308-0215 - Added option to show customer phone code # 230308-0215 - Added option to show customer phone code
# 230421-0106 - Added AGENTlatency display
# #
$startMS = microtime(); $startMS = microtime();
$version = '2.14-45'; $version = '2.14-46';
$build = '230308-0215'; $build = '230421-0106';
header ("Content-type: text/html; charset=utf-8"); header ("Content-type: text/html; charset=utf-8");
@@ -138,6 +139,8 @@ if (isset($_GET["PRESETstats"])) {$PRESETstats=$_GET["PRESETstats"];}
elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];} elseif (isset($_POST["PRESETstats"])) {$PRESETstats=$_POST["PRESETstats"];}
if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];} if (isset($_GET["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_GET["AGENTtimeSTATS"];}
elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];} elseif (isset($_POST["AGENTtimeSTATS"])) {$AGENTtimeSTATS=$_POST["AGENTtimeSTATS"];}
if (isset($_GET["AGENTlatency"])) {$AGENTlatency=$_GET["AGENTlatency"];}
elseif (isset($_POST["AGENTlatency"])) {$AGENTlatency=$_POST["AGENTlatency"];}
if (isset($_GET["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_GET["INGROUPcolorOVERRIDE"];} if (isset($_GET["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_GET["INGROUPcolorOVERRIDE"];}
elseif (isset($_POST["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_POST["INGROUPcolorOVERRIDE"];} elseif (isset($_POST["INGROUPcolorOVERRIDE"])) {$INGROUPcolorOVERRIDE=$_POST["INGROUPcolorOVERRIDE"];}
if (isset($_GET["droppedOFtotal"])) {$droppedOFtotal=$_GET["droppedOFtotal"];} if (isset($_GET["droppedOFtotal"])) {$droppedOFtotal=$_GET["droppedOFtotal"];}
@@ -299,6 +302,11 @@ if (!isset($AGENTtimeSTATS))
if (!isset($RS_AGENTtimeSTATS)) {$AGENTtimeSTATS='0';} if (!isset($RS_AGENTtimeSTATS)) {$AGENTtimeSTATS='0';}
else {$AGENTtimeSTATS = $RS_AGENTtimeSTATS;} else {$AGENTtimeSTATS = $RS_AGENTtimeSTATS;}
} }
if (!isset($AGENTlatency))
{
if (!isset($RS_AGENTlatency)) {$AGENTlatency='0';}
else {$AGENTlatency = $RS_AGENTlatency;}
}
if (!isset($parkSTATS)) if (!isset($parkSTATS))
{ {
if (!isset($RS_parkSTATS)) {$parkSTATS='0';} if (!isset($RS_parkSTATS)) {$parkSTATS='0';}
@@ -383,6 +391,7 @@ $ShowCustPhoneCode = preg_replace('/[^-_0-9a-zA-Z]/', '', $ShowCustPhoneCode);
$CARRIERstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $CARRIERstats); $CARRIERstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $CARRIERstats);
$PRESETstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $PRESETstats); $PRESETstats = preg_replace('/[^-_0-9a-zA-Z]/', '', $PRESETstats);
$AGENTtimeSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTtimeSTATS); $AGENTtimeSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTtimeSTATS);
$AGENTlatency = preg_replace('/[^-_0-9a-zA-Z]/', '', $AGENTlatency);
$parkSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $parkSTATS); $parkSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $parkSTATS);
$SLAinSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $SLAinSTATS); $SLAinSTATS = preg_replace('/[^-_0-9a-zA-Z]/', '', $SLAinSTATS);
$INGROUPcolorOVERRIDE = preg_replace('/[^-_0-9a-zA-Z]/', '', $INGROUPcolorOVERRIDE); $INGROUPcolorOVERRIDE = preg_replace('/[^-_0-9a-zA-Z]/', '', $INGROUPcolorOVERRIDE);
@@ -1097,6 +1106,25 @@ $select_list .= "<option value='1'";
$select_list .= ">"._QXZ("YES")."</option>"; $select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "</SELECT></TD></TR>"; $select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Agent Latency").": </TD><TD align=left><SELECT SIZE=1 NAME=AGENTlatency ID=AGENTlatency>";
$select_list .= "<option value='0'";
if ($AGENTlatency < 1) {$select_list .= " selected";}
$select_list .= ">"._QXZ("NO")."</option>";
$select_list .= "<option value='1'";
if ($AGENTlatency=='1') {$select_list .= " selected";}
$select_list .= ">"._QXZ("YES")."</option>";
$select_list .= "<option value='2'";
if ($AGENTlatency=='2') {$select_list .= " selected";}
$select_list .= ">"._QXZ("ALL")."</option>";
$select_list .= "<option value='3'";
if ($AGENTlatency=='3') {$select_list .= " selected";}
$select_list .= ">"._QXZ("DAY")."</option>";
$select_list .= "<option value='4'";
if ($AGENTlatency=='4') {$select_list .= " selected";}
$select_list .= ">"._QXZ("NOW")."</option>";
$select_list .= "</SELECT></TD></TR>";
$select_list .= "<TR><TD align=right>"; $select_list .= "<TR><TD align=right>";
$select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>"; $select_list .= _QXZ("Parked Call Stats").": </TD><TD align=left><SELECT SIZE=1 NAME=parkSTATS ID=parkSTATS>";
$select_list .= "<option value='0'"; $select_list .= "<option value='0'";
@@ -1375,6 +1403,7 @@ var ShowCustPhoneCode = '<?php echo $ShowCustPhoneCode ?>';
var CARRIERstats = '<?php echo $CARRIERstats ?>'; var CARRIERstats = '<?php echo $CARRIERstats ?>';
var PRESETstats = '<?php echo $PRESETstats ?>'; var PRESETstats = '<?php echo $PRESETstats ?>';
var AGENTtimeSTATS = '<?php echo $AGENTtimeSTATS ?>'; var AGENTtimeSTATS = '<?php echo $AGENTtimeSTATS ?>';
var AGENTlatency = '<?php echo $AGENTlatency ?>';
var parkSTATS = '<?php echo $parkSTATS ?>'; var parkSTATS = '<?php echo $parkSTATS ?>';
var SLAinSTATS = '<?php echo $SLAinSTATS ?>'; var SLAinSTATS = '<?php echo $SLAinSTATS ?>';
var INGROUPcolorOVERRIDE = '<?php echo $INGROUPcolorOVERRIDE; ?>'; var INGROUPcolorOVERRIDE = '<?php echo $INGROUPcolorOVERRIDE; ?>';
@@ -1669,7 +1698,7 @@ function gather_realtime_content()
} }
if (xmlhttp) if (xmlhttp)
{ {
RTupdate_query = "RTajax=1&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&CUSTINFOdisplay=" + CUSTINFOdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&ShowCustPhoneCode=" + ShowCustPhoneCode + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + ""; RTupdate_query = "RTajax=1&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&CUSTINFOdisplay=" + CUSTINFOdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&ShowCustPhoneCode=" + ShowCustPhoneCode + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&AGENTlatency=" + AGENTlatency + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
xmlhttp.open('POST', 'AST_timeonVDADall.php'); xmlhttp.open('POST', 'AST_timeonVDADall.php');
xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
@@ -1825,6 +1854,8 @@ function update_variables(task_option,task_choice,force_reload)
?> ?>
var AGENTtimeSTATSFORM = document.getElementById('AGENTtimeSTATS'); var AGENTtimeSTATSFORM = document.getElementById('AGENTtimeSTATS');
AGENTtimeSTATS = AGENTtimeSTATSFORM[AGENTtimeSTATSFORM.selectedIndex].value; AGENTtimeSTATS = AGENTtimeSTATSFORM[AGENTtimeSTATSFORM.selectedIndex].value;
var AGENTlatencyFORM = document.getElementById('AGENTlatency');
AGENTlatency = AGENTlatencyFORM[AGENTlatencyFORM.selectedIndex].value;
var parkSTATSFORM = document.getElementById('parkSTATS'); var parkSTATSFORM = document.getElementById('parkSTATS');
parkSTATS = parkSTATSFORM[parkSTATSFORM.selectedIndex].value; parkSTATS = parkSTATSFORM[parkSTATSFORM.selectedIndex].value;
var SLAinSTATSFORM = document.getElementById('SLAinSTATS'); var SLAinSTATSFORM = document.getElementById('SLAinSTATS');
@@ -1893,7 +1924,7 @@ function update_variables(task_option,task_choice,force_reload)
// force a reload if the phone is changed // force a reload if the phone is changed
if ( (temp_monitor_phone != monitor_phone) || (force_reload=='YES') ) if ( (temp_monitor_phone != monitor_phone) || (force_reload=='YES') )
{ {
reload_url = PHP_SELF + "?RR=" + RR + "&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + temp_monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&ShowCustPhoneCode=" + ShowCustPhoneCode + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + ""; reload_url = PHP_SELF + "?RR=" + RR + "&DB=" + DB + "" + groupQS + usergroupQS + ingroupQS + "&adastats=" + adastats + "&SIPmonitorLINK=" + SIPmonitorLINK + "&IAXmonitorLINK=" + IAXmonitorLINK + "&usergroup=" + usergroup + "&UGdisplay=" + UGdisplay + "&UidORname=" + UidORname + "&orderby=" + orderby + "&SERVdisplay=" + SERVdisplay + "&CALLSdisplay=" + CALLSdisplay + "&PHONEdisplay=" + PHONEdisplay + "&CUSTPHONEdisplay=" + CUSTPHONEdisplay + "&with_inbound=" + with_inbound + "&monitor_active=" + monitor_active + "&monitor_phone=" + temp_monitor_phone + "&ALLINGROUPstats=" + ALLINGROUPstats + "&DROPINGROUPstats=" + DROPINGROUPstats + "&NOLEADSalert=" + NOLEADSalert + "&ShowCustPhoneCode=" + ShowCustPhoneCode + "&CARRIERstats=" + CARRIERstats + "&PRESETstats=" + PRESETstats + "&AGENTtimeSTATS=" + AGENTtimeSTATS + "&AGENTlatency=" + AGENTlatency + "&parkSTATS=" + parkSTATS + "&SLAinSTATS=" + SLAinSTATS + "&INGROUPcolorOVERRIDE=" + INGROUPcolorOVERRIDE + "&droppedOFtotal=" + droppedOFtotal + "&report_display_type=" + report_display_type + "";
// alert('|' + temp_monitor_phone + '|' + monitor_phone + '|\n' + reload_url); // alert('|' + temp_monitor_phone + '|' + monitor_phone + '|\n' + reload_url);
window.location.href = reload_url; window.location.href = reload_url;
@@ -1996,7 +2027,7 @@ function update_variables(task_option,task_choice,force_reload)
.realtime_img_text {font-family:HELVETICA; font-size:11; color:white; font-weight:bold;} .realtime_img_text {font-family:HELVETICA; font-size:11; color:white; font-weight:bold;}
.realtime_table {width: 960px; max-width: 960px; } .realtime_table {width: 960px; max-width: 960px; }
.realtime_calls_table {width: 860px; max-width: 860px; } .realtime_calls_table {width: 860px; max-width: 860px; }
.realtime_settings_table {width: 700px; max-width: 700px; } .realtime_settings_table {width: 780px; max-width: 780px; }
<?php <?php
$stmt="select group_id,group_color from vicidial_inbound_groups;"; $stmt="select group_id,group_color from vicidial_inbound_groups;";
agc_2-X/trunk/www/vicidial/user_latency_report.php
+420
View File
@@ -0,0 +1,420 @@
<?php
# user_latency_report.php
#
# Copyright (C) 2023 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
#
# CHANGES
# 230421-0843 - First build
#
$startMS = microtime();
$report_name='User Latency Report';
require("dbconnect_mysqli.php");
require("functions.php");
$PHP_AUTH_USER=$_SERVER['PHP_AUTH_USER'];
$PHP_AUTH_PW=$_SERVER['PHP_AUTH_PW'];
$PHP_SELF=$_SERVER['PHP_SELF'];
$PHP_SELF = preg_replace('/\.php.*/i','.php',$PHP_SELF);
if (isset($_GET["DB"])) {$DB=$_GET["DB"];}
elseif (isset($_POST["DB"])) {$DB=$_POST["DB"];}
if (isset($_GET["user"])) {$user=$_GET["user"];}
elseif (isset($_POST["user"])) {$user=$_POST["user"];}
if (isset($_GET["submit"])) {$submit=$_GET["submit"];}
elseif (isset($_POST["submit"])) {$submit=$_POST["submit"];}
if (isset($_GET["SUBMIT"])) {$SUBMIT=$_GET["SUBMIT"];}
elseif (isset($_POST["SUBMIT"])) {$SUBMIT=$_POST["SUBMIT"];}
$DB=preg_replace("/[^0-9a-zA-Z]/","",$DB);
$NOW_DATE = date("Y-m-d");
$NOW_TIME = date("Y-m-d H:i:s");
$last_midnight = date("Y-m-d 00:00:00");
$STARTtime = date("U");
#############################################
##### START SYSTEM_SETTINGS LOOKUP #####
$stmt = "SELECT use_non_latin,webroot_writable,outbound_autodial_active,user_territories_active,enable_languages,language_method,allow_shared_dial,allow_web_debug FROM system_settings;";
$rslt=mysql_to_mysqli($stmt, $link);
#if ($DB) {echo "$stmt\n";}
$qm_conf_ct = mysqli_num_rows($rslt);
if ($qm_conf_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$non_latin = $row[0];
$webroot_writable = $row[1];
$SSoutbound_autodial_active = $row[2];
$user_territories_active = $row[3];
$SSenable_languages = $row[4];
$SSlanguage_method = $row[5];
$SSallow_shared_dial = $row[6];
$SSallow_web_debug = $row[7];
}
if ($SSallow_web_debug < 1) {$DB=0;}
##### END SETTINGS LOOKUP #####
###########################################
$submit = preg_replace('/[^-_0-9a-zA-Z]/', '', $submit);
$SUBMIT = preg_replace('/[^-_0-9a-zA-Z]/', '', $SUBMIT);
if ($non_latin < 1)
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9a-zA-Z]/', '', $PHP_AUTH_PW);
$user = preg_replace('/[^-_0-9a-zA-Z]/', '', $user);
}
else
{
$PHP_AUTH_USER = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_USER);
$PHP_AUTH_PW = preg_replace('/[^-_0-9\p{L}]/u', '', $PHP_AUTH_PW);
$user = preg_replace('/[^-_0-9\p{L}]/u', '', $user);
}
$stmt="SELECT selected_language,user_group from vicidial_users where user='$PHP_AUTH_USER';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$sl_ct = mysqli_num_rows($rslt);
if ($sl_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$VUselected_language = $row[0];
$LOGuser_group = $row[1];
}
$auth=0;
$reports_auth=0;
$admin_auth=0;
$auth_message = user_authorization($PHP_AUTH_USER,$PHP_AUTH_PW,'',1,0);
if ($auth_message == 'GOOD')
{$auth=1;}
if ($auth > 0)
{
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 7 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$admin_auth=$row[0];
$stmt="SELECT count(*) from vicidial_users where user='$PHP_AUTH_USER' and user_level > 6 and view_reports='1';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$reports_auth=$row[0];
if ($reports_auth < 1)
{
$VDdisplayMESSAGE = _QXZ("You are not allowed to view reports");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ( ($reports_auth > 0) and ($admin_auth < 1) )
{
$ADD=999999;
$reports_only_user=1;
}
}
else
{
$VDdisplayMESSAGE = _QXZ("Login incorrect, please try again");
if ($auth_message == 'LOCK')
{
$VDdisplayMESSAGE = _QXZ("Too many login attempts, try again in 15 minutes");
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
if ($auth_message == 'IPBLOCK')
{
$VDdisplayMESSAGE = _QXZ("Your IP Address is not allowed") . ": $ip";
Header ("Content-type: text/html; charset=utf-8");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$auth_message|\n";
exit;
}
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "$VDdisplayMESSAGE: |$PHP_AUTH_USER|$PHP_AUTH_PW|$auth_message|\n";
exit;
}
$stmt="SELECT modify_campaigns,user_group from vicidial_users where user='$PHP_AUTH_USER';";
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGmodify_campaigns = $row[0];
$LOGuser_group = $row[1];
if ($LOGmodify_campaigns < 1)
{
Header ("Content-type: text/html; charset=utf-8");
echo _QXZ("You do not have permissions for campaign debugging").": |$PHP_AUTH_USER|\n";
exit;
}
$stmt="SELECT allowed_campaigns,allowed_reports,admin_viewable_groups,admin_viewable_call_times from vicidial_user_groups where user_group='$LOGuser_group';";
if ($DB) {$HTML_text.="|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$row=mysqli_fetch_row($rslt);
$LOGallowed_campaigns = $row[0];
$LOGallowed_reports = $row[1];
$LOGadmin_viewable_groups = $row[2];
$LOGadmin_viewable_call_times = $row[3];
$LOGallowed_campaignsSQL='';
$whereLOGallowed_campaignsSQL='';
if ( (!preg_match('/\-ALL/i', $LOGallowed_campaigns)) )
{
$rawLOGallowed_campaignsSQL = preg_replace("/ -/",'',$LOGallowed_campaigns);
$rawLOGallowed_campaignsSQL = preg_replace("/ /","','",$rawLOGallowed_campaignsSQL);
$LOGallowed_campaignsSQL = "and campaign_id IN('$rawLOGallowed_campaignsSQL')";
$whereLOGallowed_campaignsSQL = "where campaign_id IN('$rawLOGallowed_campaignsSQL')";
}
$regexLOGallowed_campaigns = " $LOGallowed_campaigns ";
$admin_viewable_groupsALL=0;
$LOGadmin_viewable_groupsSQL='';
$whereLOGadmin_viewable_groupsSQL='';
$valLOGadmin_viewable_groupsSQL='';
$vmLOGadmin_viewable_groupsSQL='';
if ( (!preg_match('/\-\-ALL\-\-/i',$LOGadmin_viewable_groups)) and (strlen($LOGadmin_viewable_groups) > 3) )
{
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ -/",'',$LOGadmin_viewable_groups);
$rawLOGadmin_viewable_groupsSQL = preg_replace("/ /","','",$rawLOGadmin_viewable_groupsSQL);
$LOGadmin_viewable_groupsSQL = "and user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$whereLOGadmin_viewable_groupsSQL = "where user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$valLOGadmin_viewable_groupsSQL = "and val.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
$vmLOGadmin_viewable_groupsSQL = "and vm.user_group IN('---ALL---','$rawLOGadmin_viewable_groupsSQL')";
}
else
{$admin_viewable_groupsALL=1;}
$regexLOGadmin_viewable_groups = " $LOGadmin_viewable_groups ";
if ( (!preg_match("/$report_name/",$LOGallowed_reports)) and (!preg_match("/ALL REPORTS/",$LOGallowed_reports)) )
{
Header("WWW-Authenticate: Basic realm=\"CONTACT-CENTER-ADMIN\"");
Header("HTTP/1.0 401 Unauthorized");
echo "You are not allowed to view this report: |$PHP_AUTH_USER|$report_name|\n";
exit;
}
##### BEGIN log visit to the vicidial_report_log table #####
$LOGip = getenv("REMOTE_ADDR");
$LOGbrowser = getenv("HTTP_USER_AGENT");
$LOGscript_name = getenv("SCRIPT_NAME");
$LOGserver_name = getenv("SERVER_NAME");
$LOGserver_port = getenv("SERVER_PORT");
$LOGrequest_uri = getenv("REQUEST_URI");
$LOGhttp_referer = getenv("HTTP_REFERER");
$LOGbrowser=preg_replace("/\'|\"|\\\\/","",$LOGbrowser);
$LOGrequest_uri=preg_replace("/\'|\"|\\\\/","",$LOGrequest_uri);
$LOGhttp_referer=preg_replace("/\'|\"|\\\\/","",$LOGhttp_referer);
if (preg_match("/443/i",$LOGserver_port)) {$HTTPprotocol = 'https://';}
else {$HTTPprotocol = 'http://';}
if (($LOGserver_port == '80') or ($LOGserver_port == '443') ) {$LOGserver_port='';}
else {$LOGserver_port = ":$LOGserver_port";}
$LOGfull_url = "$HTTPprotocol$LOGserver_name$LOGserver_port$LOGrequest_uri";
$LOGhostname = php_uname('n');
if (strlen($LOGhostname)<1) {$LOGhostname='X';}
if (strlen($LOGserver_name)<1) {$LOGserver_name='X';}
$stmt="SELECT webserver_id FROM vicidial_webservers where webserver='$LOGserver_name' and hostname='$LOGhostname' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$webserver_id_ct = mysqli_num_rows($rslt);
if ($webserver_id_ct > 0)
{
$row=mysqli_fetch_row($rslt);
$webserver_id = $row[0];
}
else
{
##### insert webserver entry
$stmt="INSERT INTO vicidial_webservers (webserver,hostname) values('$LOGserver_name','$LOGhostname');";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$affected_rows = mysqli_affected_rows($link);
$webserver_id = mysqli_insert_id($link);
}
$stmt="INSERT INTO vicidial_report_log set event_date=NOW(), user='$PHP_AUTH_USER', ip_address='$LOGip', report_name='$report_name', browser='$LOGbrowser', referer='$LOGhttp_referer', notes='$LOGserver_name:$LOGserver_port $LOGscript_name', url='$LOGfull_url', webserver='$webserver_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$report_log_id = mysqli_insert_id($link);
##### END log visit to the vicidial_report_log table #####
if ( (strlen($slave_db_server)>5) and (preg_match("/$report_name/",$reports_use_slave_db)) )
{
mysqli_close($link);
$use_slave_server=1;
$db_source = 'S';
require("dbconnect_mysqli.php");
$MAIN.="<!-- Using slave server $slave_db_server $db_source -->\n";
}
$stmt="select user,full_name from vicidial_users $whereLOGadmin_viewable_groupsSQL order by user;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$campaigns_to_print = mysqli_num_rows($rslt);
$i=0;
while ($i < $campaigns_to_print)
{
$row=mysqli_fetch_row($rslt);
$users[$i] =$row[0];
$full_name[$i] =$row[1];
$i++;
}
$NWB = "<IMG SRC=\"help.png\" onClick=\"FillAndShowHelpDiv(event, '";
$NWE = "')\" WIDTH=20 HEIGHT=20 BORDER=0 ALT=\"HELP\" ALIGN=TOP>";
?>
<HTML>
<HEAD>
<STYLE type="text/css">
<!--
.green {color: white; background-color: green}
.red {color: white; background-color: red}
.blue {color: white; background-color: blue}
.purple {color: white; background-color: purple}
-->
</STYLE>
<?php
echo "<META HTTP-EQUIV=\"Content-Type\" CONTENT=\"text/html; charset=utf-8\">\n";
echo "<link rel=\"stylesheet\" type=\"text/css\" href=\"vicidial_stylesheet.php\">\n";
echo "<script language=\"JavaScript\" src=\"help.js\"></script>\n";
echo "<TITLE>"._QXZ("$report_name")."</TITLE></HEAD><BODY BGCOLOR=WHITE marginheight=0 marginwidth=0 leftmargin=0 topmargin=0>\n";
echo "<div id='HelpDisplayDiv' class='help_info' style='display:none;'></div>";
$short_header=1;
require("admin_header.php");
echo "<b>"._QXZ("$report_name")."</b> $NWB#user_latency_report$NWE\n";
echo "<TABLE CELLPADDING=4 CELLSPACING=0><TR><TD>";
echo "<FORM ACTION=\"$PHP_SELF\" METHOD=GET>\n";
echo "<SELECT SIZE=1 NAME=user>\n";
echo "<option ";
if ($user == '--ACTIVE-USERS-TODAY--') {echo "selected ";}
echo "value='--ACTIVE-USERS-TODAY--'>"._QXZ("--ACTIVE-USERS-TODAY--")."</option>\n";
$o=0;
while ($campaigns_to_print > $o)
{
if ($users[$o] == $user) {echo "<option selected value=\"$users[$o]\">$users[$o] - $full_name[$o]</option>\n";}
else {echo "<option value=\"$users[$o]\">$users[$o] - $full_name[$o]</option>\n";}
$o++;
}
echo "</SELECT>\n";
echo "<INPUT TYPE=SUBMIT NAME=SUBMIT VALUE='"._QXZ("SUBMIT")."'>\n";
if ( ($user != '--MOST-RECENT-ACTIVE-ARCHIVE--') and ($user != '--ACTIVE-USERS-TODAY--') )
{echo " &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; <a href=\"./admin.php?ADD=3&user=$user\">"._QXZ("MODIFY")."</a> \n";}
echo "</FORM>\n\n";
echo "<PRE><FONT SIZE=2>\n\n";
if (!$user)
{
echo "\n\n";
echo _QXZ("PLEASE SELECT A USER ABOVE AND CLICK SUBMIT")."\n";
}
else
{
$multi_user=0;
$stmt="SELECT vlad.user,vlad.update_date,vlad.web_ip,vlad.latency,vlad.latency_min_avg,vlad.latency_min_peak,vlad.latency_hour_avg,vlad.latency_hour_peak,vlad.latency_today_avg,vlad.latency_today_peak from vicidial_live_agents_details vlad where vlad.user='" . mysqli_real_escape_string($link, $user) . "' $vmLOGadmin_viewable_groupsSQL order by user limit 1000;";
if ($user == '--ACTIVE-USERS-TODAY--')
{
$multi_user=1;
$stmt="SELECT vlad.user,vlad.update_date,vlad.web_ip,vlad.latency,vlad.latency_min_avg,vlad.latency_min_peak,vlad.latency_hour_avg,vlad.latency_hour_peak,vlad.latency_today_avg,vlad.latency_today_peak from vicidial_live_agents_details vlad where user!='' $LOGadmin_viewable_groupsSQL order by user limit 1000;";
}
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$latencies_to_print = mysqli_num_rows($rslt);
if ($latencies_to_print > 0)
{
echo _QXZ("User Latency Summary").": ("._QXZ("in milliseconds").")\n";
echo "| "._QXZ("USER", 20)." ! "._QXZ("DATE/TIME", 19)." ! "._QXZ("LAST WEB IP", 20)." ! "._QXZ("LATENCY NOW", 11)."! "._QXZ("1 min Avg", 10)." ! "._QXZ("1 min Peak", 10)." ! "._QXZ("1 hr Avg", 10)." ! "._QXZ("1 hr Peak", 10)." | "._QXZ("day Avg", 10)." ! "._QXZ("day Peak", 10)." |\n";
echo "+----------------------+---------------------+----------------------+------------+------------+------------+------------+------------+------------+------------+\n";
}
$i=0; $archive_output='';
while ($latencies_to_print > $i)
{
$row=mysqli_fetch_row($rslt);
$archive_output .= "| ".sprintf("%-20s", $row[0])." |";
$archive_output .= " ".sprintf("%-19s", $row[1])." |";
$archive_output .= " ".sprintf("%-20s", $row[2])." |";
$archive_output .= " ".sprintf("%-10s", $row[3])." |";
$archive_output .= " ".sprintf("%-10s", $row[4])." |";
$archive_output .= " ".sprintf("%-10s", $row[5])." |";
$archive_output .= " ".sprintf("%-10s", $row[6])." |";
$archive_output .= " ".sprintf("%-10s", $row[7])." |";
$archive_output .= " ".sprintf("%-10s", $row[8])." |";
$archive_output .= " ".sprintf("%-10s", $row[9])." |\n";
$i++;
}
echo $archive_output;
if ($multi_user < 1)
{
$stmt="select user,log_date,web_ip,latency_avg,latency_peak from vicidial_agent_latency_summary_log where user='" . mysqli_real_escape_string($link, $user) . "' $LOGadmin_viewable_groupsSQL order by log_date desc,web_ip limit 1000;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$latencies_to_print = mysqli_num_rows($rslt);
$i=0;
while ($latencies_to_print > $i)
{
$row=mysqli_fetch_row($rslt);
echo "| ".sprintf("%-20s", $row[0])." |";
echo " ".sprintf("%-19s", $row[1])." |";
echo " ".sprintf("%-20s", $row[2])." |";
echo " ".sprintf("%-10s", ' ')." |";
echo " ".sprintf("%-10s", ' ')." |";
echo " ".sprintf("%-10s", ' ')." |";
echo " ".sprintf("%-10s", ' ')." |";
echo " ".sprintf("%-10s", ' ')." |";
echo " ".sprintf("%-10s", $row[3])." |";
echo " ".sprintf("%-10s", $row[4])." |\n";
$i++;
}
}
echo "\n";
}
if ($db_source == 'S')
{
mysqli_close($link);
$use_slave_server=0;
$db_source = 'M';
require("dbconnect_mysqli.php");
}
$endMS = microtime();
$startMSary = explode(" ",$startMS);
$endMSary = explode(" ",$endMS);
$runS = ($endMSary[0] - $startMSary[0]);
$runM = ($endMSary[1] - $startMSary[1]);
$TOTALrun = ($runS + $runM);
$stmt="UPDATE vicidial_report_log set run_time='$TOTALrun' where report_log_id='$report_log_id';";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
?>
</PRE>
</TD></TR></TABLE>
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