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Added DIAL status for manual dial agent calls that have not been answered in Real-Time Report and Non-Agent API functions

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git-svn-id: svn://192.168.202.10@2780 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2017-06-15 04:37:47 +00:00
parent 04803d8df8
commit c0e79690d1
6 changed files with 185 additions and 34 deletions
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agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+43 -11
View File
@@ -106,10 +106,11 @@
# 160803-1901 - Fixed issue with ERROR in campaign/ingroup name
# 170321-1145 - Added pause code time limits colors
# 170409-1556 - Added IP List validation code
# 170615-0023 - Added DIAL status for manual dial agent calls that have not been answered
#
$version = '2.14-94';
$build = '170409-1556';
$version = '2.14-95';
$build = '170615-0023';
header ("Content-type: text/html; charset=utf-8");
@@ -2517,6 +2518,7 @@ if ($p<1)
###################################################################################
$agent_incall=0;
$agent_indial=0;
$agent_ready=0;
$agent_paused=0;
$agent_dispo=0;
@@ -3069,6 +3071,26 @@ if ($talking_to_print > 0)
$Lstatus = 'DEAD';
$status = ' DEAD ';
}
else
{
if ($Acomments[$i] == 'MANUAL')
{
$stmt="SELECT uniqueid,channel from vicidial_auto_calls where callerid='$Acallerid[$i]' LIMIT 1;";
$rslt=mysql_to_mysqli($stmt, $link);
if ($DB) {echo "$stmt\n";}
$mandial_to_check = mysqli_num_rows($rslt);
if ($mandial_to_check > 0)
{
$row=mysqli_fetch_row($rslt);
if ( (strlen($row[0])<5) and (strlen($row[1])<5) )
{
$Astatus[$i] = 'DIAL';
$Lstatus = 'DIAL';
$status = ' DIAL ';
}
}
}
}
if (preg_match("/CHAT/i",$comments))
{
$stmtCT="SELECT chat_id from vicidial_live_chats where chat_creator='$Auser[$i]' and lead_id='$Alead_id[$i]' order by chat_start_time desc limit 1;";
@@ -3150,7 +3172,7 @@ if ($talking_to_print > 0)
}
}
}
if (!preg_match("/INCALL|QUEUE|PARK|3-WAY/i",$Astatus[$i]))
if (!preg_match("/INCALL|DIAL|QUEUE|PARK|3-WAY/i",$Astatus[$i]))
{$call_time_S = ($STARTtime - $Astate_change[$i]);}
else if (preg_match("/3-WAY/i",$Astatus[$i]))
{$call_time_S = ($STARTtime - $Acall_mostrecent[$i]);}
@@ -3246,7 +3268,8 @@ if ($talking_to_print > 0)
# if ( (strlen($Acall_server_ip[$i])> 4) and ($Acall_server_ip[$i] != "$Aserver_ip[$i]") )
# {$G='<SPAN class="orange"><B>'; $EG='</B></SPAN>';}
if ( (preg_match("/INCALL/i",$status)) or (preg_match("/QUEUE/i",$status)) or (preg_match("/3-WAY/i",$status)) or (preg_match('/PARK/i',$status))) {$agent_incall++; $agent_total++;}
if ( (preg_match("/INCALL|DIAL/i",$status)) or (preg_match("/QUEUE/i",$status)) or (preg_match("/3-WAY/i",$status)) or (preg_match('/PARK/i',$status))) {$agent_incall++; $agent_total++;}
if (preg_match("/DIAL/i",$status)) {$agent_indial++;}
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) ) {$agent_ready++; $agent_total++;}
if ( (preg_match("/READY/i",$status)) or (preg_match("/CLOSER/i",$status)) )
{
@@ -3435,13 +3458,15 @@ if ($talking_to_print > 0)
if ($agent_ready > 9) {$B='<FONT class="b3">'; $BG='</FONT>';}
if ($agent_ready > 14) {$B='<FONT class="b4">'; $BG='</FONT>';}
$AIDct=''; $AIDtx='';
if ($agent_indial > 0) {$AIDct = "/$agent_indial"; $AIDtx = ' / '._QXZ("dials");}
echo "\n<BR>\n";
if ( ($report_display_type=='TEXT') or ($report_display_type=='WALL_1') )
{
echo "$NFB$agent_total$NFE "._QXZ("agents logged in")." &nbsp; &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_incall$NFE "._QXZ("agents in calls")." &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_incall$AIDct$NFE "._QXZ("agents in calls")."$AIDtx &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$B &nbsp;$agent_ready $BG$NFE "._QXZ("agents waiting")." &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_paused$NFE "._QXZ("paused agents")." &nbsp; &nbsp; &nbsp; \n";
echo "$NFB$agent_dead$NFE "._QXZ("agents in dead calls")."&nbsp; &nbsp; &nbsp; \n";
@@ -3474,6 +3499,9 @@ if ( ($report_display_type!='HTML') and ($report_display_type!='WALL_2') and ($r
##### BEGIN HTML output for agents summary #####
if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
{
$AIDct=''; $AIDtx='';
if ($agent_indial > 0) {$AIDct = " / $agent_indial"; $AIDtx = ' / '._QXZ("dials");}
# echo "<TABLE width=$section_width cellpadding=3 cellspacing=0>\n";
echo "<tr>";
# echo "<td width=5 rowspan=2> &nbsp; </td>";
@@ -3481,7 +3509,7 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">"._QXZ("agents logged in")."</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_agentsincalls.png\" width=42 height=42></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">"._QXZ("agents in calls")."</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">"._QXZ("agents in calls")."$AIDtx</font></td>";
echo "<td width=6 rowspan=2> &nbsp; </td>";
echo "<td align='center' valign='middle' bgcolor='#015b91' rowspan=2><img src=\"images/icon_agentswaiting.png\" width=42 height=42></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:11;color:white;font-weight:bold;\">"._QXZ("agents waiting")."</font></td>";
@@ -3497,7 +3525,7 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
echo "</tr>";
echo "<tr>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$agent_total</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$agent_incall</font></td>";
echo "<td align='center' valign='middle' bgcolor='#015b91'><font style=\"font-family:HELVETICA;font-size:18;color:white;font-weight:bold;\">$agent_incall$AIDct</font></td>";
$agents_waiting_td='bgcolor="#015b91"'; $agents_waiting_font='style="color: white; font-family: HELVETICA; font-size: 18; font-weight: bold;"';
if ($agent_ready > 0) {$agents_waiting_td='bgcolor="#CCFFCC"'; $agents_waiting_font='style="color: black; font-family: HELVETICA; font-size: 18; font-weight: bold;"';}
@@ -3528,12 +3556,14 @@ if ( ($report_display_type=='HTML') or ($report_display_type=='WALL_2') )
##### BEGIN custom WALL_3 display option #####
if ($report_display_type=='WALL_3')
{
$AIDct=''; $AIDtx='';
if ($agent_indial > 0) {$AIDct = " / $agent_indial"; $AIDtx = ' / '._QXZ("dials");}
echo "<font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents waiting")."</font>\n";
echo "<font style=\"font-size:72; color:black; font-weight: bold; background-color:green\"> &nbsp; $agent_ready</font><br>\n";
echo "<font style=\"font-size:48; color:black; font-weight: bold; background-color:yellow\">"._QXZ("paused agents")."</font>\n";
echo "<font style=\"font-size:72; color:black; font-weight: bold; background-color:yellow\"> &nbsp; $agent_paused</font><br>\n";
echo "<font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents in calls")."</font>\n";
echo "<font style=\"font-size:72; color:black; font-weight: bold; background-color:green\"> &nbsp; $agent_incall</font><br>\n";
echo "<font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents in calls")."$AIDtx</font>\n";
echo "<font style=\"font-size:72; color:black; font-weight: bold; background-color:green\"> &nbsp; $agent_incall$AIDct</font><br>\n";
echo "<font style=\"font-size:48; color:black; font-weight: bold; background-color:red\">"._QXZ("calls waiting")."</font>\n";
echo "<font style=\"font-size:72; color:black; font-weight: bold; background-color:red\"> &nbsp; $out_live</font><br>\n";
echo "<font style=\"font-size:36; color:black; font-weight: bold;\">"._QXZ("dropped/total calls")."</font>\n";
@@ -3545,6 +3575,8 @@ if ($report_display_type=='WALL_3')
##### BEGIN custom WALL_4 display option #####
if ($report_display_type=='WALL_4')
{
$AIDct=''; $AIDtx='';
if ($agent_indial > 0) {$AIDct = " / $agent_indial"; $AIDtx = ' / '._QXZ("dials");}
echo "<center><table border=0 cellpadding=3 cellspacing=3>\n";
echo "<tr>\n";
echo "<td><font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents waiting")."</font></td>";
@@ -3555,8 +3587,8 @@ if ($report_display_type=='WALL_4')
echo "<td><font style=\"font-size:72; color:black; font-weight: bold; background-color:yellow\"> &nbsp; $agent_paused</font></td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td><font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents in calls")."</font></td>";
echo "<td><font style=\"font-size:72; color:black; font-weight: bold; background-color:green\"> &nbsp; $agent_incall</font></td>\n";
echo "<td><font style=\"font-size:48; color:black; font-weight: bold; background-color:green\">"._QXZ("agents in calls")."$AIDtx</font></td>";
echo "<td><font style=\"font-size:72; color:black; font-weight: bold; background-color:green\"> &nbsp; $agent_incall$AIDct</font></td>\n";
echo "</tr>\n";
echo "<tr>\n";
echo "<td><font style=\"font-size:48; color:black; font-weight: bold; background-color:red\">"._QXZ("calls waiting")."</font></td>";