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Changed the PARK CUSTOMER option in campaigns to use a true Music-on-Hold context

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Added new IVR PARK CUSTOMER feature to campaigns allowing an agent to park a customer to an IVR, collect data, then go back to the agent

git-svn-id: svn://192.168.202.10@1533 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2010-10-04 20:32:13 +00:00
parent 3d7ac26aae
commit c4b234d40d
18 changed files with 1072 additions and 97 deletions
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agc_2-X/trunk/www/agc/manager_send.php
+88 -12
View File
@@ -100,12 +100,13 @@
# 100423-2304 - Added alertCID
# 100527-1014 - Added SysCIDdtmfOriginate function
# 100813-0833 - Added preset_name variable and logging
# 101004-1345 - Added Ivr park functions
#
$version = '2.4-50';
$build = '100813-0833';
$version = '2.4-51';
$build = '101004-1345';
$mel=1; # Mysql Error Log enabled = 1
$mysql_log_count=85;
$mysql_log_count=97;
$one_mysql_log=0;
require("dbconnect.php");
@@ -308,7 +309,7 @@ if ($ACTION=="SysCIDdtmfOriginate")
$stmt="UPDATE vicidial_live_agents SET external_dtmf='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02092',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="SysCIDOriginate";
}
@@ -461,7 +462,7 @@ if ($ACTION=="Originate")
$stmt = "SELECT count(*) from vicidial_xfer_stats where campaign_id='$campaign' and preset_name='$preset_name';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02093',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ($row[0] > 0)
{
@@ -473,7 +474,7 @@ if ($ACTION=="Originate")
}
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02094',$user,$server_ip,$session_name,$one_mysql_log);}
}
}
}
@@ -789,12 +790,12 @@ if ($ACTION=="RedirectVD")
$stmt = "INSERT INTO user_call_log (user,call_date,call_type,server_ip,phone_number,number_dialed,lead_id,preset_name,campaign_id) values('$user','$NOW_TIME','BLIND_XFER','$server_ip','$exten','$channel','$lead_id','$preset_name','$campaign')";
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02095',$user,$server_ip,$session_name,$one_mysql_log);}
$stmt = "SELECT count(*) from vicidial_xfer_stats where campaign_id='$campaign' and preset_name='$preset_name';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02096',$user,$server_ip,$session_name,$one_mysql_log);}
$row=mysql_fetch_row($rslt);
if ($row[0] > 0)
{
@@ -806,7 +807,7 @@ if ($ACTION=="RedirectVD")
}
if ($DB) {echo "$stmt\n";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02097',$user,$server_ip,$session_name,$one_mysql_log);}
}
$ACTION="Redirect";
@@ -845,7 +846,7 @@ if ($ACTION=="RedirectToPark")
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02086',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ($ACTION=="RedirectFromPark")
@@ -874,9 +875,84 @@ if ($ACTION=="RedirectFromPark")
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02XXX',$user,$server_ip,$session_name,$one_mysql_log);}
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02087',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ($ACTION=="RedirectToParkIVR")
{
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) or (strlen($parkedby)<1) )
{
$channel_live=0;
echo "One of these variables is not valid:\n";
echo "Channel $channel must be greater than 2 characters\n";
echo "queryCID $queryCID must be greater than 14 characters\n";
echo "exten $exten must be set\n";
echo "extenName $extenName must be set\n";
echo "ext_context $ext_context must be set\n";
echo "ext_priority $ext_priority must be set\n";
echo "parkedby $parkedby must be set\n";
echo "\nRedirectToPark Action not sent\n";
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "INSERT INTO parked_channels values('$channel','$server_ip','$CalLCID','$extenName','$parkedby','$NOW_TIME');";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02025',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "UPDATE vicidial_auto_calls SET extension='PARK_IVR' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02088',$user,$server_ip,$session_name,$one_mysql_log);}
# $fp = fopen ("./vicidial_debug.txt", "a");
# fwrite ($fp, "$NOW_TIME|MS_LOG_0|$queryCID|$stmt|\n");
# fclose($fp);
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02089',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ($ACTION=="RedirectFromParkIVR")
{
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($exten)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) )
{
$channel_live=0;
echo "One of these variables is not valid:\n";
echo "Channel $channel must be greater than 2 characters\n";
echo "queryCID $queryCID must be greater than 14 characters\n";
echo "exten $exten must be set\n";
echo "ext_context $ext_context must be set\n";
echo "ext_priority $ext_priority must be set\n";
echo "\nRedirectFromPark Action not sent\n";
}
else
{
if (strlen($call_server_ip)>6) {$server_ip = $call_server_ip;}
$stmt = "DELETE FROM parked_channels where server_ip='$server_ip' and channel='$channel';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02026',$user,$server_ip,$session_name,$one_mysql_log);}
$ACTION="Redirect";
$stmt = "UPDATE vicidial_auto_calls SET extension='' where callerid='$CalLCID' limit 1;";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02090',$user,$server_ip,$session_name,$one_mysql_log);}
}
$stmt="UPDATE vicidial_live_agents SET external_park='' where user='$user';";
if ($format=='debug') {echo "\n<!-- $stmt -->";}
$rslt=mysql_query($stmt, $link);
if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02091',$user,$server_ip,$session_name,$one_mysql_log);}
}
if ($ACTION=="RedirectName")
{
if ( (strlen($channel)<3) or (strlen($queryCID)<15) or (strlen($extenName)<1) or (strlen($ext_context)<1) or (strlen($ext_priority)<1) )
@@ -1735,7 +1811,7 @@ exit;
function mysql_error_logging($NOW_TIME,$link,$mel,$stmt,$query_id,$user,$server_ip,$session_name,$one_mysql_log)
{
$NOW_TIME = date("Y-m-d H:i:s");
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00001',$user,$server_ip,$session_name,$one_mysql_log);
# mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'02001',$user,$server_ip,$session_name,$one_mysql_log);
$errno=''; $error='';
if ( ($mel > 0) or ($one_mysql_log > 0) )
{