Added on-hook phone agent features for inbound calls
Added ring_all Next-Agent-Call feature for inbound calls see UPGRADE doc for more details git-svn-id: svn://192.168.202.10@1611 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -0,0 +1,438 @@
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#!/usr/bin/perl
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#
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# agi-VDAD_RINGALL.agi version 2.4
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#
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# NOTE: this script is used for on-hook agents to be connected to customer calls
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# when they answer their ringing phones
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#
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# In the default dialplan context, this is set to the following:
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# ; these are used for the ring_all function in VICIDIAL
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# exten => _8331*.,1,Playback(sip-silence)
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# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
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# exten => _8331*.,n,AGI(agi-VDAD_RINGALL.agi,${EXTEN})
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# exten => _8331*.,n,Hangup
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#
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# Copyright (C) 2011 Matt Florell <vicidial@gmail.com> LICENSE: AGPLv2
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#
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# changes:
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# 110303-2325 - First build
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#
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$script = 'agi-VDAD_RINGALL.agi';
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($sec,$min,$hour,$mday,$mon,$year,$wday,$yday,$isdst) = localtime(time);
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$year = ($year + 1900);
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$mon++;
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if ($mon < 10) {$mon = "0$mon";}
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if ($mday < 10) {$mday = "0$mday";}
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if ($hour < 10) {$hour = "0$hour";}
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if ($min < 10) {$min = "0$min";}
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if ($sec < 10) {$sec = "0$sec";}
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$now_date_epoch = time();
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$now_date = "$year-$mon-$mday $hour:$min:$sec";
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$now_num = "$year$mon$mday$hour$min$sec";
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$S='*';
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# default path to astguiclient configuration file:
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$PATHconf = '/etc/astguiclient.conf';
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open(conf, "$PATHconf") || die "can't open $PATHconf: $!\n";
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@conf = <conf>;
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close(conf);
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$i=0;
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foreach(@conf)
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{
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$line = $conf[$i];
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$line =~ s/ |>|\n|\r|\t|\#.*|;.*//gi;
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if ( ($line =~ /^PATHhome/) && ($CLIhome < 1) )
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{$PATHhome = $line; $PATHhome =~ s/.*=//gi;}
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if ( ($line =~ /^PATHlogs/) && ($CLIlogs < 1) )
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{$PATHlogs = $line; $PATHlogs =~ s/.*=//gi;}
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if ( ($line =~ /^PATHagi/) && ($CLIagi < 1) )
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{$PATHagi = $line; $PATHagi =~ s/.*=//gi;}
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if ( ($line =~ /^PATHweb/) && ($CLIweb < 1) )
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{$PATHweb = $line; $PATHweb =~ s/.*=//gi;}
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if ( ($line =~ /^PATHsounds/) && ($CLIsounds < 1) )
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{$PATHsounds = $line; $PATHsounds =~ s/.*=//gi;}
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if ( ($line =~ /^PATHmonitor/) && ($CLImonitor < 1) )
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{$PATHmonitor = $line; $PATHmonitor =~ s/.*=//gi;}
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if ( ($line =~ /^VARserver_ip/) && ($CLIserver_ip < 1) )
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{$VARserver_ip = $line; $VARserver_ip =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_server/) && ($CLIDB_server < 1) )
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{$VARDB_server = $line; $VARDB_server =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_database/) && ($CLIDB_database < 1) )
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{$VARDB_database = $line; $VARDB_database =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_user/) && ($CLIDB_user < 1) )
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{$VARDB_user = $line; $VARDB_user =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_pass/) && ($CLIDB_pass < 1) )
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{$VARDB_pass = $line; $VARDB_pass =~ s/.*=//gi;}
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if ( ($line =~ /^VARDB_port/) && ($CLIDB_port < 1) )
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{$VARDB_port = $line; $VARDB_port =~ s/.*=//gi;}
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$i++;
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}
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if (!$VARDB_port) {$VARDB_port='3306';}
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if (!$AGILOGfile) {$AGILOGfile = "$PATHlogs/agiout.$year-$mon-$mday";}
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use DBI;
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use Asterisk::AGI;
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$AGI = new Asterisk::AGI;
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$dbhA = DBI->connect("DBI:mysql:$VARDB_database:$VARDB_server:$VARDB_port", "$VARDB_user", "$VARDB_pass")
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or die "Couldn't connect to database: " . DBI->errstr;
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### Grab Server values from the database
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$stmtA = "SELECT agi_output,ext_context FROM servers where server_ip = '$VARserver_ip';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$sthArows=$sthA->rows;
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$rec_count=0;
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while ($sthArows > $rec_count)
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{
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$AGILOG = '0';
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@aryA = $sthA->fetchrow_array;
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$DBagi_output = $aryA[0];
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$ext_context = $aryA[1];
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if ($DBagi_output =~ /STDERR/) {$AGILOG = '1';}
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if ($DBagi_output =~ /FILE/) {$AGILOG = '2';}
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if ($DBagi_output =~ /BOTH/) {$AGILOG = '3';}
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$rec_count++;
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}
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$sthA->finish();
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### begin parsing run-time options ###
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$|=1;
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while(<STDIN>)
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{
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chomp;
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last unless length($_);
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if ($AGILOG)
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{
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if (/^agi_(\w+)\:\s+(.*)$/)
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{
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$AGI{$1} = $2;
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}
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}
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if (/^agi_uniqueid\:\s+(.*)$/) {$unique_id = $1;}
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if (/^agi_channel\:\s+(.*)$/) {$channel = $1;}
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if (/^agi_extension\:\s+(.*)$/) {$extension = $1;}
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if (/^agi_type\:\s+(.*)$/) {$type = $1;}
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if (/^agi_callerid\:\s+(.*)$/) {$callerid = $1;}
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if (/^agi_calleridname\:\s+(.*)$/) {$calleridname = $1;}
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if ( $calleridname =~ /\"/) {$calleridname =~ s/\"//gi;}
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if ( (!$callerid) or ($callerid =~ /unknown/) or ( ($calleridname =~ /\d\d\d\d\d\d\d\d\d/) && (length($calleridname) > 16) ) )
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{$callerid = $calleridname;}
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if ( ($callerid =~ / /) && (length($callerid) > 20) )
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{$callerid =~ s/ .*//gi;}
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$calleridname = $callerid;
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if ($extension =~ /^8331\*\d/)
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{
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@EXTEN_vars = split(/\*/, $extension);
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$auto_call_id = $EXTEN_vars[1];
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$call_callerid = $EXTEN_vars[2];
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$dial_user = $EXTEN_vars[3];
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$phone_exten = $EXTEN_vars[4];
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$channel_root = $channel;
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$channel_root =~ s/\,.*//gi;
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}
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}
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if ($AGILOG) {$agi_string = "AGI Environment Dump:"; &agi_output;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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}
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if ($AGILOG) {$agi_string = "AGI Variables: |$unique_id|$channel|$extension|$type|$callerid|$auto_call_id|"; &agi_output;}
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if ($AGILOG) {$agi_string = "RING-AGENT AGI STARTED"; &agi_output;}
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### Hangup if Local/ channel, since these are usually invalid or voicemail
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if ($channel =~ /^Local/)
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{
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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$AGI->stream_file('sip-silence');
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if ($AGILOG) {$agi_string = "RING-ALL AGI Local Channel, exiting..."; &agi_output;}
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exit;
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}
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### Check that the call exists, if not then buzz and hangup ###
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$stmtA = "SELECT campaign_id,call_type,extension,phone_number,lead_id FROM vicidial_auto_calls where auto_call_id='$auto_call_id';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$VACcount=$sthA->rows;
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if ($VACcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VAC_campaign_id = $aryA[0];
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$VAC_call_type = $aryA[1];
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$VAC_extension = $aryA[2];
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$VAC_phone_number = $aryA[3];
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$VAC_lead_id = $aryA[4];
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if ($AGILOG) {$agi_string = "-- VAC Call Found: |$callerid|$VAC_campaign_id|$VAC_call_type|$VAC_extension|$VAC_phone_number|$VAC_lead_id|$auto_call_id|"; &agi_output;}
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$sthA->finish();
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- VAC Call Not Found, exiting: |$callerid|$auto_call_id|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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### Check that the user exists in vicidial_live_agents, if not then buzz and hangup ###
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$stmtA = "SELECT conf_exten,extension,server_ip,ra_user,campaign_id from vicidial_live_agents WHERE user='$dial_user' and status IN('READY','CLOSER');";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$VLAcount=$sthA->rows;
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if ($VLAcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAconf_exten = $aryA[0];
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$VLAextension = $aryA[1];
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$VLAserver_ip = $aryA[2];
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$VLAra_user = $aryA[3];
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$VLAcampaign_id = $aryA[4];
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if ($AGILOG) {$agi_string = "-- VLA Agent Found: |$callerid|$VLAconf_exten|$VLAextension|$VLAserver_ip|$VLAra_user|$VLAcampaign_id|$auto_call_id|"; &agi_output;}
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$sthA->finish();
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- VLA Agent Not Found, exiting: |$callerid|$auto_call_id|$dial_user|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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### Check that the call has not been grabbed already, if it has then buzz and hangup ###
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$stmtA = "SELECT count(*) FROM vicidial_auto_calls where auto_call_id='$auto_call_id' and agent_grab='';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$NAGcount=$sthA->rows;
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if ($NAGcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$not_grabbed_count = $aryA[0];
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$sthA->finish();
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if ($not_grabbed_count > 0)
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{
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if ($VLAextension =~ /^R\//)
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{
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### BEGIN If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
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$stmtA="SELECT count(*) FROM vicidial_conferences where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$AVCcount=$sthA->rows;
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if ($AVCcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$available_sessions = $aryA[0];
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$sthA->finish();
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if ($available_sessions > 0)
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{
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$stmtA="UPDATE vicidial_conferences set extension='3WAY_$dial_user', leave_3way='1', leave_3way_datetime='$now_date' where server_ip='$VLAserver_ip' and ((extension='') or (extension is null)) and conf_exten != '$VLAconf_exten' limit 1;";
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$AVCaffected_rows = $dbhA->do($stmtA);
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if ($AVCaffected_rows)
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{
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$stmtA="SELECT conf_exten from vicidial_conferences where server_ip='$VLAserver_ip' and extension='3WAY_$dial_user' and leave_3way_datetime='$now_date' and conf_exten != '$VLAconf_exten';";
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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$SVCcount=$sthA->rows;
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if ($SVCcount > 0)
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{
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@aryA = $sthA->fetchrow_array;
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$VLAconf_exten = $aryA[0];
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$sthA->finish();
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if ($AGILOG) {$agi_string = "-- AVC Session Reserved: |$callerid|$auto_call_id|$dial_user|3WAY_$dial_user|$now_date|$VLAconf_exten|"; &agi_output;}
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT3), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|$VLAextension$now_num|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(UPDATE), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT2), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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}
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else
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{
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if ($AGILOG) {$agi_string = "-- AVC No Available Sessions(SELECT), exiting: |$VLAserver_ip|$auto_call_id|$dial_user|"; &agi_output;}
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$AGI->stream_file('buzz');
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$AGI->hangup();
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exit;
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}
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### END If remote agent, then reserve a vicidial_conferences session on their server to send the calls to ###
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}
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### Try to grab the call for this agent, if already grabbed then buzz and hangup ###
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$stmtA = "UPDATE vicidial_auto_calls SET agent_grab='$dial_user',agent_grab_extension='$VLAconf_exten' where auto_call_id='$auto_call_id' and agent_grab='';";
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$AGaffected_rows = $dbhA->do($stmtA);
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if ($AGaffected_rows)
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{
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if ($AGILOG) {$agi_string = "-- VAC Call Grabbed: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
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|
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### send agent to their session ###
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if($VLAserver_ip =~ m/(\S+)\.(\S+)\.(\S+)\.(\S+)/ )
|
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{
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||||
$a = leading_zero($1);
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$b = leading_zero($2);
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$c = leading_zero($3);
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$d = leading_zero($4);
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$VLA_DIALstr = "$a$S$b$S$c$S$d$S";
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||||
}
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$VLA_DIALstr .= "7$VLAconf_exten";
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||||
|
||||
$AGI->stream_file('sip-silence');
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||||
$AGI->stream_file('sip-silence');
|
||||
$AGI->stream_file('sip-silence');
|
||||
$AGI->stream_file('sip-silence');
|
||||
|
||||
if ($AGILOG) {$agi_string = "-- Ring-Agent Sending Call: |$callerid|$auto_call_id|$dial_user|$VLA_DIALstr|"; &agi_output;}
|
||||
|
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print "SET CONTEXT $ext_context\n";
|
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checkresult($result);
|
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print "SET EXTENSION $VLA_DIALstr\n";
|
||||
checkresult($result);
|
||||
print "SET PRIORITY 1\n";
|
||||
checkresult($result);
|
||||
|
||||
$dbhA->disconnect();
|
||||
|
||||
exit;
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE2), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
||||
$AGI->stream_file('buzz');
|
||||
$AGI->hangup();
|
||||
exit;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(UPDATE), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
||||
$AGI->stream_file('buzz');
|
||||
$AGI->hangup();
|
||||
exit;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
if ($AGILOG) {$agi_string = "-- VAC Call Already Grabbed(SELECT), exiting: |$callerid|$auto_call_id|$dial_user|$AGaffected_rows|"; &agi_output;}
|
||||
$AGI->stream_file('buzz');
|
||||
$AGI->hangup();
|
||||
exit;
|
||||
}
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
if ($AGILOG) {$agi_string = "-- sleeping: |$callerid|$auto_call_id|"; &agi_output;}
|
||||
|
||||
sleep(10);
|
||||
|
||||
exit;
|
||||
|
||||
|
||||
$dbhA->disconnect();
|
||||
|
||||
|
||||
$AGI->stream_file('sip-silence');
|
||||
|
||||
if ($AGILOG) {$agi_string = "-- Exiting Ring-Agent AGI: |$callerid|"; &agi_output;}
|
||||
|
||||
exit;
|
||||
|
||||
|
||||
|
||||
|
||||
|
||||
sub agi_output
|
||||
{
|
||||
if ($AGILOG >=2)
|
||||
{
|
||||
### open the log file for writing ###
|
||||
open(Lout, ">>$AGILOGfile")
|
||||
|| die "Can't open $AGILOGfile: $!\n";
|
||||
print Lout "$now_date|$script|$agi_string\n";
|
||||
close(Lout);
|
||||
}
|
||||
### send to STDERR writing ###
|
||||
if ( ($AGILOG == '1') || ($AGILOG == '3') )
|
||||
{print STDERR "$now_date|$script|$agi_string\n";}
|
||||
$agi_string='';
|
||||
}
|
||||
|
||||
|
||||
sub checkresult
|
||||
{
|
||||
my ($res) = @_;
|
||||
my $retval;
|
||||
$tests++;
|
||||
chomp $res;
|
||||
if ($res =~ /^200/)
|
||||
{
|
||||
$res =~ /result=(-?\d+)/;
|
||||
if (!length($1))
|
||||
{
|
||||
# print STDERR "FAIL ($res)\n";
|
||||
$fail++;
|
||||
}
|
||||
else
|
||||
{
|
||||
# print STDERR "PASS ($1)\n";
|
||||
$pass++;
|
||||
}
|
||||
}
|
||||
else
|
||||
{
|
||||
# print STDERR "FAIL (unexpected result '$res')\n";
|
||||
$fail++;
|
||||
}
|
||||
}
|
||||
|
||||
|
||||
sub leading_zero($)
|
||||
{
|
||||
$_ = $_[0];
|
||||
s/^(\d)$/0$1/;
|
||||
s/^(\d\d)$/0$1/;
|
||||
return $_;
|
||||
} # End of the leading_zero() routine.
|
||||
Reference in New Issue
Block a user