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deactivated the SO agent search option, replaced it with LO

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Changed "After hours", "No agent no queue" and "drop timeout reached" DROPs to use AFTHRS/NANQUE/TIMEOT statuses respectively
Added an option to record calls that enter through a DID until they end or enter an in-group queue
Added ability to have AGENTDIRECT calls that drop go to user's defined voicemail box

git-svn-id: svn://192.168.202.10@1314 3d104415-ff17-0410-8863-d5cf3c621b8a
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mattf
2010-01-24 03:17:14 +00:00
parent b7c18b2bc8
commit c675a59d33
17 changed files with 352 additions and 60 deletions
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agc_2-X/trunk/extras/first_server_install.sql
+3
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@@ -352,3 +352,6 @@ INSERT INTO vicidial_statuses values('SVYHU','Survey Hungup','N','N','UNDEFINED'
INSERT INTO vicidial_statuses values('SVYREC','Survey sent to Record','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('QVMAIL','Queue Abandon Voicemail Left','N','N','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('RQXFER','Re-Queue','N','Y','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('TIMEOT','Inbound Queue Timeout Drop','N','Y','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('AFTHRS','Inbound After Hours Drop','N','Y','UNDEFINED','N','N','N','N','N');
INSERT INTO vicidial_statuses values('NANQUE','Inbound No Agent No Queue Drop','N','Y','UNDEFINED','N','N','N','N','N');