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Fixed stats calculation issue on Real-Time report when inbound=No

Browse Source 
Fixed help screen scrolling
Fixed AGI time check database close handle
Changed agent alert to launch from agent server instead of call server

git-svn-id: svn://192.168.202.10@1176 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2009-07-01 19:55:16 +00:00
parent 1444786d0c
commit c79deb75fa
4 changed files with 30 additions and 6 deletions
Download Patch File Download Diff File Expand all files Collapse all files
agc_2-X/trunk/www/vicidial/AST_timeonVDADall.php
+27 -4
View File
@@ -52,10 +52,11 @@
# 90602-0405 - Added list mix display in statuses and order if active
# 90603-1845 - Fixed color coding bug
# 90627-0608 - Some Formatting changes, added in-group name display
# 90701-0657 - Fixed inbound=No calculation issues
#
$version = '2.0.5-43';
$build = '90627-0608';
$version = '2.0.5-44';
$build = '90701-0657';
header ("Content-type: text/html; charset=utf-8");
@@ -538,11 +539,27 @@ if (!$group) {echo "<BR><BR>please select a campaign from the pulldown above</FO
else
{
$multi_drop=0;
### Gather list of all Closer group ids for exclusion from stats
$stmt = "select group_id from vicidial_inbound_groups;";
$rslt=mysql_query($stmt, $link);
$ingroups_to_print = mysql_num_rows($rslt);
while ($ingroups_to_print > $c)
{
$row=mysql_fetch_row($rslt);
$ALLcloser_campaignsSQL .= "'$row[0]',";
$c++;
}
$ALLcloser_campaignsSQL = preg_replace("/,$/","",$ALLcloser_campaignsSQL);
if (strlen($ALLcloser_campaignsSQL)<2)
{$ALLcloser_campaignsSQL="''";}
if ($DB > 0) {echo "\n|$ALLcloser_campaignsSQL|$stmt|\n";}
##### INBOUND ONLY ###
if (ereg('O',$with_inbound))
{
$multi_drop++;
### Gather list of Closer group ids
$stmt = "select closer_campaigns from vicidial_campaigns where campaign_id IN($group_SQL);";
$rslt=mysql_query($stmt, $link);
$ccamps_to_print = mysql_num_rows($rslt);
@@ -677,7 +694,10 @@ if (ereg('O',$with_inbound))
if (eregi('ALL-ACTIVE',$group_string))
{
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats;";
$non_inboundSQL='';
if (ereg('N',$with_inbound))
{$non_inboundSQL = "where campaign_id NOT IN ($ALLcloser_campaignsSQL)";}
$stmtB="select sum(calls_today),sum(drops_today),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4),sum(hold_sec_stat_one),sum(hold_sec_stat_two),sum(hold_sec_answer_calls),sum(hold_sec_drop_calls),sum(hold_sec_queue_calls) from vicidial_campaign_stats $non_inboundSQL;";
}
$stmtC="select agent_non_pause_sec from vicidial_campaign_stats where campaign_id IN($group_SQL);";
@@ -798,10 +818,13 @@ else
{
if (eregi('ALL-ACTIVE',$group_string))
{
$non_inboundSQL='';
if (ereg('N',$with_inbound))
{$non_inboundSQL = "where campaign_id NOT IN ($ALLcloser_campaignsSQL)";}
$multi_drop++;
$stmt="select avg(auto_dial_level),min(dial_status_a),min(dial_status_b),min(dial_status_c),min(dial_status_d),min(dial_status_e),min(lead_order),min(lead_filter_id),sum(hopper_level),min(dial_method),avg(adaptive_maximum_level),avg(adaptive_dropped_percentage),avg(adaptive_dl_diff_target),avg(adaptive_intensity),min(available_only_ratio_tally),min(adaptive_latest_server_time),min(local_call_time),avg(dial_timeout),min(dial_statuses),max(agent_pause_codes_active),max(list_order_mix) from vicidial_campaigns;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats;";
$stmtB="select sum(dialable_leads),sum(calls_today),sum(drops_today),avg(drops_answers_today_pct),avg(differential_onemin),avg(agents_average_onemin),sum(balance_trunk_fill),sum(answers_today),max(status_category_1),sum(status_category_count_1),max(status_category_2),sum(status_category_count_2),max(status_category_3),sum(status_category_count_3),max(status_category_4),sum(status_category_count_4) from vicidial_campaign_stats $non_inboundSQL;";
}
else
{