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Added the ability to configure when the Answer signal is sent to inbound calls at the DID, In-Group and Call Menu level.

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Added Callbacks Export report

git-svn-id: svn://192.168.202.10@3259 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2020-06-24 23:49:49 +00:00
parent 1b7c75b86a
commit cb0bf334d0
9 changed files with 803 additions and 52 deletions
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agc_2-X/trunk/agi/agi-VDAD_ALL_inbound.agi
+108 -17
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@@ -235,6 +235,7 @@
# 190223-0920 - Added definable play-place-in-line static prompts
# 191117-2156 - Fix for truncated extension issue #1193
# 200424-1044 - Fix for incorrect list_id logging
# 200624-0011 - Added options for Answer signal settings
#
$script = 'agi-VDAD_ALL_inbound.agi';
@@ -365,7 +366,7 @@ $sthA->finish();
#############################################
##### START SYSTEM SETTINGS LOOKUP #####
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists FROM system_settings;";
$stmtA = "SELECT enable_queuemetrics_logging,queuemetrics_server_ip,queuemetrics_dbname,queuemetrics_login,queuemetrics_pass,queuemetrics_log_id,queuemetrics_eq_prepend,queuemetrics_pe_phone_append,did_agent_log,alt_log_server_ip,alt_log_dbname,alt_log_login,alt_log_pass,tables_use_alt_log_db,did_ra_extensions_enabled,queuemetrics_socket,queuemetrics_socket_url,enable_did_entry_list_id,enable_drop_lists,inbound_answer_config FROM system_settings;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -392,6 +393,7 @@ if ($sthArows > 0)
$queuemetrics_socket_url = $aryA[16];
$enable_did_entry_list_id = $aryA[17];
$enable_drop_lists = $aryA[18];
$inbound_answer_config = $aryA[19];
}
$sthA->finish();
##### END SYSTEM SETTINGS LOOKUP #####
@@ -488,7 +490,7 @@ if ($callerid !~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\
$user_unavailable_action='';
##### special processing for DID forwarded calls "99909*1***DID"
if ($extension =~ /^999\d\d\*/)
if ($extension =~ /^999\d\d\*|^998\d\d\*/)
{
@EXT_vars = split(/\*/, $extension);
@@ -575,14 +577,14 @@ $originalCID = $callerid;
if ($call_handle_method =~ /^CLOSER/)
{
### allow for internal PRI/IAX/SIP transfer data string "90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
if ($extension =~ /^900\d\d\*|^9900\d\d\*/)
if ($extension =~ /^900\d\d\*|^9900\d\d\*|^980\d\d\*|^9980\d\d\*/)
{
### BEGIN check for truncated extension ###
$LENGTHextension = length($extension);
$LENGTHcmd_line_b=0;
if ($callerid =~ /^V\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d|^Y\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d\d/)
{
$stmtA = "SELECT cmd_line_b FROM vicidial_manager where callerid='$callerid' and action='Originate' and cmd_line_b LIKE \"Exten: 8305888888888888_90009%\" order by man_id desc limit 1;";
$stmtA = "SELECT cmd_line_b FROM vicidial_manager where callerid='$callerid' and action='Originate' and ( (cmd_line_b LIKE \"Exten: 8305888888888888_90009%\") or (cmd_line_b LIKE \"Exten: 8305888888888888_98009%\") ) order by man_id desc limit 1;";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -592,6 +594,7 @@ if ($call_handle_method =~ /^CLOSER/)
@aryA = $sthA->fetchrow_array;
$cmd_line_b = $aryA[0];
$cmd_line_b =~ s/^Exten: 8305888888888888\d90009/990009/gi;
$cmd_line_b =~ s/^Exten: 8305888888888888\d98009/998009/gi;
$LENGTHcmd_line_b = length($cmd_line_b);
}
$sthA->finish();
@@ -795,7 +798,7 @@ $affected_rows = $dbhA->do($stmtA);
### Grab inbound groups values from the database
$cbc=0;
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename FROM vicidial_inbound_groups where group_id = '$channel_group';";
$stmtA = "SELECT call_time_id,after_hours_action,after_hours_message_filename,after_hours_exten,after_hours_voicemail,welcome_message_filename,moh_context,onhold_prompt_filename,prompt_interval,agent_alert_exten,agent_alert_delay,drop_call_seconds,drop_action,drop_exten,next_agent_call,voicemail_ext,queue_priority,drop_inbound_group,afterhours_xfer_group,play_place_in_line,play_estimate_hold_time,hold_time_option,hold_time_option_seconds,hold_time_option_exten,hold_time_option_voicemail,hold_time_option_xfer_group,hold_time_option_callback_filename,hold_time_option_callback_list_id,hold_recall_xfer_group,no_delay_call_route,play_welcome_message,no_agent_no_queue,no_agent_action,no_agent_action_value,extension_appended_cidname,uniqueid_status_display,uniqueid_status_prefix,hold_time_option_minimum,hold_time_option_press_filename,hold_time_option_callmenu,onhold_prompt_no_block,onhold_prompt_seconds,hold_time_option_no_block,hold_time_option_prompt_seconds,hold_time_second_option,hold_time_third_option,wait_hold_option_priority,wait_time_option,wait_time_second_option,wait_time_third_option,wait_time_option_seconds,wait_time_option_exten,wait_time_option_voicemail,wait_time_option_xfer_group,wait_time_option_callmenu,wait_time_option_callback_filename,wait_time_option_callback_list_id,wait_time_option_press_filename,wait_time_option_no_block,wait_time_option_prompt_seconds,active,calculate_estimated_hold_seconds,add_lead_url,eht_minimum_prompt_filename,eht_minimum_prompt_no_block,eht_minimum_prompt_seconds,on_hook_ring_time,ingroup_recording_override,ingroup_rec_filename,on_hook_cid,action_xfer_cid,drop_callmenu,after_hours_callmenu,max_calls_method,max_calls_count,max_calls_action,populate_lead_ingroup,na_call_url,drop_lead_reset,after_hours_lead_reset,nanq_lead_reset,wait_time_lead_reset,hold_time_lead_reset,routing_initiated_recordings,on_hook_cid_number,populate_lead_province,areacode_filter,areacode_filter_seconds,areacode_filter_action,areacode_filter_action_value,populate_state_areacode,inbound_survey,inbound_survey_filename,inbound_survey_accept_digit,closing_time_action,closing_time_now_trigger,closing_time_filename,closing_time_end_filename,closing_time_lead_reset,closing_time_option_exten,closing_time_option_callmenu,closing_time_option_voicemail,closing_time_option_xfer_group,closing_time_option_callback_list_id,add_lead_timezone,populate_lead_source,populate_lead_vendor,enter_ingroup_url,cid_cb_confirm_number, cid_cb_invalid_filter_phone_group, cid_cb_valid_length, cid_cb_valid_filename, cid_cb_confirmed_filename, cid_cb_enter_filename, cid_cb_you_entered_filename, cid_cb_press_to_confirm_filename, cid_cb_invalid_filename, cid_cb_reenter_filename, cid_cb_error_filename,place_in_line_caller_number_filename,place_in_line_you_next_filename,answer_signal FROM vicidial_inbound_groups where group_id = '$channel_group';";
$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
$sthArows=$sthA->rows;
@@ -931,6 +934,7 @@ if ($sthArows > 0)
$cid_cb_error_filename = $aryA[118];
$place_in_line_caller_number_filename = $aryA[119];
$place_in_line_you_next_filename = $aryA[120];
$answer_signal = $aryA[121];
if ( (length($place_in_line_caller_number_filename) < 1) || ($place_in_line_caller_number_filename =~ /^NULL$/i) )
{$place_in_line_caller_number_filename='queue-thereare';}
@@ -944,6 +948,12 @@ if ($sthArows > 0)
}
$sthA->finish();
# If answer signal config is enabled and the in-group is set to send one, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal !~ /NONE|ROUTE/i) )
{
$AGI->answer();
}
# When VID or VIDPROMPT, methods are not used, no Vendor Lead Code can be supplied. Fill it with inbound_number
if ($call_handle_method !~ /^VID/)
{
@@ -1787,10 +1797,20 @@ if ( ( ( ( ($hm < $ct_default_start) || ($hm > $ct_default_stop) ) && ($hm >= $c
}
if ($after_hours_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$DROPexten = "90009*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$AH_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$AH_prefix='98009';}
$DROPexten = "$AH_prefix*$afterhours_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
@@ -2067,10 +2087,20 @@ if ( ( ($no_agent_no_queue =~ /Y|NO_PAUSED|NO_READY/) || ($MCnanque_override > 0
$IGcampaign_id = $IGno_agent_action_value[4];
$IGphone_code = $IGno_agent_action_value[5];
$DROPexten = "90009*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$NA_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$NA_prefix='98009';}
$DROPexten = "$NA_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
@@ -4203,6 +4233,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$dbhP=$dbhA; $mysql_count='02072'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
if ($AGILOG) {$agi_string = "-- VDCL vcl update: |$affected_rows|$insert_lead_id|\n|$stmtA|"; &agi_output;}
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
@@ -4288,7 +4324,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
if ($hrxg_count > 1)
{
$DROPexten = "90009*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$HRXG_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$HRXG_prefix='98009';}
$DROPexten = "$HRXG_prefix*$hold_recall_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
if ($no_delay_call_route =~ /N/)
{
@@ -4353,6 +4392,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$dbhB->disconnect();
}
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
@@ -4925,10 +4970,20 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
$IGcampaign_id = $IGareacode_filter_action_value[4];
$IGphone_code = $IGareacode_filter_action_value[5];
$DROPexten = "90009*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$AC_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$AC_prefix='98009';}
$DROPexten = "$AC_prefix*$IGgroup_id$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
if ($no_delay_call_route =~ /N/)
{
$AGI->stream_file('sip-silence'); # stop music-on-hold process
@@ -5242,7 +5297,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
}
if ( ($wait_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$DROPexten = "90009*$wait_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$WT_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$WT_prefix='98009';}
$DROPexten = "$WT_prefix*$wait_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ( ($wait_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
{
@@ -5491,6 +5549,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{$AGI->stream_file("$wait_time_option_callback_filename");}
}
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
@@ -5782,7 +5846,10 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
}
if ( ($hold_time_option =~ /IN_GROUP/) && ($wait_in_queue < 2) )
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$DROPexten = "90009*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$HT_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$HT_prefix='98009';}
$DROPexten = "$HT_prefix*$hold_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ( ($hold_time_option =~ /CALLERID_CALLBACK/) && ($wait_in_queue < 2) )
{
@@ -6031,6 +6098,12 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) && ($MCdrop_override
{$AGI->stream_file("$hold_time_option_callback_filename");}
}
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
@@ -6339,7 +6412,10 @@ if ($closing_check > 0)
}
if ($closing_time_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$DROPexten = "90009*$closing_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$CT_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$CT_prefix='98009';}
$DROPexten = "$CT_prefix*$closing_time_option_xfer_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ($closing_time_action =~ /CALLERID_CALLBACK/)
{
@@ -6566,6 +6642,12 @@ if ($closing_check > 0)
{$AGI->stream_file("$closing_time_end_filename");}
}
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
$AGI->stream_file('sip-silence');
$AGI->stream_file('sip-silence');
@@ -6752,7 +6834,10 @@ if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
}
if ($drop_action =~ /IN_GROUP/)
{ # 90009*CL_uk3survy_*8301*10000123*universal*7275551212*1234*"
$DROPexten = "90009*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
$DA_prefix='90009';
if ( ($inbound_answer_config > 0) && ($answer_signal =~ /NONE/i) )
{$DA_prefix='98009';}
$DROPexten = "$DA_prefix*$drop_inbound_group$S$S$insert_lead_id$S$S$phone_number$S$fronter$S";
}
if ($drop_action =~ /PHONE/)
{
@@ -6825,8 +6910,14 @@ if ( ($drop_timer > $DROP_TIME) || ($MCdrop_override > 0) )
### use STDOUT to send call to proper DROP location
$VHqueryCID = "VH$CIDdate$VDADconf_exten";
### if DROP extension is defined then send the dropped call there instead of hangup
if (length($DROPexten)>0)
{ ### if DROP extension is defined then send the dropped call there instead of hangup
{
# If answer signal config is enabled and the in-group is set to send one at ROUTE, send an Answer signal
if ( ($inbound_answer_config > 0) and ($answer_signal =~ /ROUTE/i) )
{
$AGI->answer();
}
if ($no_delay_call_route =~ /N/)
{