Added system settings for agent_hidden_sound and added more browser_alert_sounds
Added agent screen visibility logging and Agent Hidden Browser Sounds git-svn-id: svn://192.168.202.10@3390 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -657,10 +657,11 @@
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# 210312-1520 - Force clearing of webphone panel upon logout
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# 210315-2102 - Added CALLBACK manual dial filter option, Issue #1139
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# 210317-1207 - Fixes for better consistency in password change process, Issue #1261
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# 210318-0236 - Added agent browser visibility logging and Agent Hidden Browser Sounds
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#
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$version = '2.14-625c';
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$build = '210317-1207';
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$version = '2.14-626c';
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$build = '210318-0236';
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$mel=1; # Mysql Error Log enabled = 1
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$mysql_log_count=95;
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$one_mysql_log=0;
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@@ -781,7 +782,7 @@ if ($sl_ct > 0)
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#############################################
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##### START SYSTEM_SETTINGS LOOKUP #####
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link,agentonly_callback_campaign_lock,manual_dial_validation,mute_recordings,enable_second_script,enable_first_webform,recording_buttons,outbound_cid_any,browser_call_alerts,manual_dial_phone_strip,require_password_length,pass_hash_enabled FROM system_settings;";
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$stmt = "SELECT use_non_latin,vdc_header_date_format,vdc_customer_date_format,vdc_header_phone_format,webroot_writable,timeclock_end_of_day,vtiger_url,enable_vtiger_integration,outbound_autodial_active,enable_second_webform,user_territories_active,static_agent_url,custom_fields_enabled,pllb_grouping_limit,qc_features_active,allow_emails,callback_time_24hour,enable_languages,language_method,meetme_enter_login_filename,meetme_enter_leave3way_filename,enable_third_webform,default_language,active_modules,allow_chats,chat_url,default_phone_code,agent_screen_colors,manual_auto_next,agent_xfer_park_3way,admin_web_directory,agent_script,agent_push_events,agent_push_url,agent_logout_link,agentonly_callback_campaign_lock,manual_dial_validation,mute_recordings,enable_second_script,enable_first_webform,recording_buttons,outbound_cid_any,browser_call_alerts,manual_dial_phone_strip,require_password_length,pass_hash_enabled,agent_hidden_sound_seconds,agent_hidden_sound,agent_hidden_sound_volume FROM system_settings;";
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$rslt=mysql_to_mysqli($stmt, $link);
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if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'01001',$VD_login,$server_ip,$session_name,$one_mysql_log);}
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if ($DB) {echo "$stmt\n";}
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@@ -835,6 +836,10 @@ if ($qm_conf_ct > 0)
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$SSmanual_dial_phone_strip = $row[43];
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$SSrequire_password_length = $row[44];
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$SSpass_hash_enabled = $row[45];
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$SSagent_hidden_sound_seconds = $row[46];
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$SSagent_hidden_sound = $row[47];
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$SSagent_hidden_sound_volume = $row[48];
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if ( ($SSagent_hidden_sound == '---NONE---') or ($SSagent_hidden_sound == '') ) {$SSagent_hidden_sound_seconds=0;}
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}
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else
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{
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@@ -970,7 +975,7 @@ $SSalt_row1_background='BDFFBD';
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$SSalt_row2_background='99FF99';
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$SSalt_row3_background='CCFFCC';
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$browser_alert_sounds_list = 'bark_dog,beep_double,beep_five,beep_up,bell_double,bell_school,bird,blaster1,blaster2,buzz1,buzz2,cash_register,chat_alert,close_encounter,confirmation,ding,droplet,droplet_double,elephant,email_alert,hold_tone,horn_bike,horn_car,horn_car_triple,horn_clown,horn_double,horn_train,meow_cat,scream_wilhelm,silence_quick,siren,slide_down,slide_up,swish,teleport1,teleport2,whip,whoosh,xylophone1,xylophone2,xylophone3,xylophone4';
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$browser_alert_sounds_list = 'bark_dog,beep_double,beep_five,beep_up,bell_double,bell_school,bird,blaster1,blaster2,buzz1,buzz2,cash_register,chat_alert,click_single,click_double,click_quiet,close_encounter,confirmation,ding,droplet,droplet_double,elephant,email_alert,hold_tone,horn_bike,horn_car,horn_car_triple,horn_clown,horn_double,horn_train,meow_cat,scream_wilhelm,silence_quick,siren,slide_down,slide_up,swish,teleport1,teleport2,ticking_two,ticking_four,ticking_six,whip,whistle_up,whistle_two,whistle_three,whoosh,xylophone1,xylophone2,xylophone3,xylophone4';
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if ($agent_screen_colors != 'default')
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{
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@@ -4570,6 +4575,8 @@ $CCAL_OUT .= "</table>";
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var UnixTime = '<?php echo $StarTtimE ?>';
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var UnixTimeMS = 0;
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var JSseedTIME = <?php echo $JS_date ?>;
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var BrowserEpoch = Math.round(Date.now() / 1000);
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var BrowserServerEpochDiff = (BrowserEpoch - UnixTime);
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var t = new Date();
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t.setTime(JSseedTIME);
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var c = new Date();
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@@ -5232,6 +5239,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var customer_gone_seconds='<?php echo $customer_gone_seconds_negative ?>';
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var updatedispo_resume_trigger='0';
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var button_click_log='<?php echo $NOW_TIME ?>-----LOGIN---<?php echo $version ?> <?php echo $build ?> <?php echo $script_name ?>|';
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var visibility_log='LOGIN 0 <?php echo "$StarTtimE $StarTtimE $agent_log_id" ?>';
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var agent_display_fields='<?php echo $agent_display_fields ?>';
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var customer_sec='0';
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var allow_required_fields='<?php echo $allow_required_fields ?>';
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@@ -5311,6 +5319,10 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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var browser_alert_sound='<?php echo $browser_alert_sound ?>';
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var browser_alert_volume='<?php echo $browser_alert_volume ?>';
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var transfer_button_launch='<?php echo $transfer_button_launch ?>';
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var SSagent_hidden_sound_seconds='<?php echo $SSagent_hidden_sound_seconds ?>';
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var SSagent_hidden_sound='<?php echo $SSagent_hidden_sound ?>';
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var SSagent_hidden_sound_volume='<?php echo $SSagent_hidden_sound_volume ?>';
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var last_hidden_sound_UnixTime = '<?php echo $StarTtimE ?>';
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var DiaLControl_auto_HTML = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADready','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_paused.gif") ?>\" border=\"0\" alt=\"You are paused\" /></a>";
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var DiaLControl_auto_HTML_ready = "<a href=\"#\" onclick=\"AutoDial_ReSume_PauSe('VDADpause','','','','','','','YES');\"><img src=\"./images/<?php echo _QXZ("vdc_LB_active.gif") ?>\" border=\"0\" alt=\"You are active\" /></a>";
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var DiaLControl_auto_HTML_OFF = "<img src=\"./images/<?php echo _QXZ("vdc_LB_blank_OFF.gif") ?>\" border=\"0\" alt=\"pause button disabled\" />";
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@@ -5444,6 +5456,134 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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<?php echo $INSERT_head_js; ?>
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// ################################################################################
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// BEGIN Browser window visibility functions, for agent visibility logging and hidden alert sounds
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var last_UnixTime = UnixTime;
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var visibility_state = 'WENT VISIBLE';
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var browserPrefixes = ['moz', 'ms', 'o', 'webkit'],
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isVisible = true; // internal flag, defaults to true
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// get the correct attribute name
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function getHiddenPropertyName(prefix)
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{
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return (prefix ? prefix + 'Hidden' : 'hidden');
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}
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// get the correct event name
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function getVisibilityEvent(prefix)
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{
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return (prefix ? prefix : '') + 'visibilitychange';
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}
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// get current browser vendor prefix
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function getBrowserPrefix()
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{
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for (var i = 0; i < browserPrefixes.length; i++)
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{
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if(getHiddenPropertyName(browserPrefixes[i]) in document)
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{
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// return vendor prefix
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return browserPrefixes[i];
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}
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}
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// no vendor prefix needed
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return null;
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}
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// bind and handle events
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var browserPrefix = getBrowserPrefix(),
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hiddenPropertyName = getHiddenPropertyName(browserPrefix),
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visibilityEventName = getVisibilityEvent(browserPrefix);
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function onVisible(temp_force_visible)
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{
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// prevent double execution
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if ( (isVisible) && (temp_force_visible == '0') )
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{
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return;
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}
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// change flag value
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BrowserEpoch = Math.round(Date.now() / 1000);
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var ServerEpochNow = (BrowserEpoch - BrowserServerEpochDiff);
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if (UnixTime > ServerEpochNow) {ServerEpochNow = UnixTime;}
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isVisible = true;
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visibility_state = 'WENT VISIBLE';
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var temp_seconds = (ServerEpochNow - last_UnixTime);
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//console.log(visibility_state + ' ' + temp_seconds);
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visibility_log = visibility_log + 'HIDDEN' + " " + temp_seconds + " " + last_UnixTime + " " + ServerEpochNow + " " + agent_log_id + "|";
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last_UnixTime = ServerEpochNow;
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last_hidden_sound_UnixTime = ServerEpochNow;
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button_click_log = button_click_log + "" + SQLdate + "-----Browser_Visibility---" + visibility_state + " " + temp_seconds + " " + UnixTime + "|";
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}
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function onHidden(temp_force_hidden)
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{
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// prevent double execution
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if ( (!isVisible) && (temp_force_hidden == '0') )
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{
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return;
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}
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// change flag value
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BrowserEpoch = Math.round(Date.now() / 1000);
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var ServerEpochNow = (BrowserEpoch - BrowserServerEpochDiff);
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if (UnixTime > ServerEpochNow) {ServerEpochNow = UnixTime;}
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isVisible = false;
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visibility_state = 'WENT HIDDEN';
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var temp_seconds = (ServerEpochNow - last_UnixTime);
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//console.log(visibility_state + ' ' + temp_seconds);
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visibility_log = visibility_log + 'VISIBLE' + " " + temp_seconds + " " + last_UnixTime + " " + ServerEpochNow + " " + agent_log_id + "|";
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last_UnixTime = ServerEpochNow;
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last_hidden_sound_UnixTime = ServerEpochNow;
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button_click_log = button_click_log + "" + SQLdate + "-----Browser_Visibility---" + visibility_state + " " + temp_seconds + " " + UnixTime + "|";
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}
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function handleVisibilityChange(forcedFlag)
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{
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// forcedFlag is a boolean when this event handler is triggered by a
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// focus or blur eventotherwise it's an Event object
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if(typeof forcedFlag === "boolean")
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{
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if(forcedFlag)
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{
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return onVisible('0');
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}
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return onHidden('0');
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}
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if(document[hiddenPropertyName])
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{
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return onHidden('0');
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}
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return onVisible('0');
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}
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document.addEventListener(visibilityEventName, handleVisibilityChange, false);
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// extra event listeners for better behaviour
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document.addEventListener('focus', function()
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{
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handleVisibilityChange(true);
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}, false);
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document.addEventListener('blur', function()
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{
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handleVisibilityChange(false);
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}, false);
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window.addEventListener('focus', function()
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{
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handleVisibilityChange(true);
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}, false);
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window.addEventListener('blur', function()
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{
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handleVisibilityChange(false);
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}, false);
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// END Browser window visibility functions, for agent debug logging
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// ################################################################################
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// ################################################################################
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// Send Hangup command for Live call connected to phone now to Manager
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function livehangup_send_hangup(taskvar)
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@@ -5491,7 +5631,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";}
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}
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// ################################################################################
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// Play MP3 audio file upon call arriving in agent screen, if enabled in system settings and campaign/in-group
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// Play MP3 audio file upon call arriving in agent screen or agent hiding screen, if enabled in system settings and campaign/in-group
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function play_browser_sound(temp_sound,temp_volume)
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{
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if ( (temp_sound != '---NONE---') && (temp_sound != '---DISABLED---') && (temp_sound != '') )
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@@ -6255,8 +6395,9 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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}
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if (xmlhttprequestcheckconf)
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{
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checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS + "&xferchannel=" + document.vicidial_form.xferchannel.value + "&check_for_answer=" + MDcheck_for_answer + "&MDnextCID=" + MDnextCID + "&campaign=" + campaign + "&phone_number=" + dialed_number + "&clicks=" + button_click_log;
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checkconf_query = "server_ip=" + server_ip + "&session_name=" + session_name + "&user=" + user + "&pass=" + pass + "&client=vdc&conf_exten=" + taskconfnum + "&auto_dial_level=" + auto_dial_level + "&campagentstdisp=" + campagentstdisp + "&customer_chat_id=" + document.vicidial_form.customer_chat_id.value + "&live_call_seconds=" + VD_live_call_secondS + "&xferchannel=" + document.vicidial_form.xferchannel.value + "&check_for_answer=" + MDcheck_for_answer + "&MDnextCID=" + MDnextCID + "&campaign=" + campaign + "&phone_number=" + dialed_number + "&visibility=" + visibility_log + "&clicks=" + button_click_log;
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button_click_log='';
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visibility_log='';
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xmlhttprequestcheckconf.open('POST', 'conf_exten_check.php');
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xmlhttprequestcheckconf.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8');
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xmlhttprequestcheckconf.send(checkconf_query);
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@@ -16332,6 +16473,10 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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function LogouT(tempreason,temppause)
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{
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button_click_log = button_click_log + "" + SQLdate + "-----LogouT---" + tempreason + " " + temppause + "|";
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onHidden('1');
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onVisible('1');
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check_for_conf_calls(session_id, '0');
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if (MD_channel_look==1)
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{alert("<?php echo _QXZ("You cannot log out during a Dial attempt. Wait 50 seconds for the dial to fail out if it is not answered"); ?>");}
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else
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@@ -16412,11 +16557,11 @@ function set_length(SLnumber,SLlength_goal,SLdirection)
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{
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if (agent_logout_link == '1')
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{
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document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<font class=\"loading_text\"><a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + orig_pass + "&LOGINvarONE=" + LOGINvarONE + "&LOGINvarTWO=" + LOGINvarTWO + "&LOGINvarTHREE=" + LOGINvarTHREE + "&LOGINvarFOUR=" + LOGINvarFOUR + "&LOGINvarFIVE=" + LOGINvarFIVE + "&hide_relogin_fields=" + hide_relogin_fields + "\" onclick=\"needToConfirmExit = false;\"><?php echo _QXZ("CLICK HERE TO LOG IN AGAIN"); ?></a></font>\n";
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document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<font class=\"loading_text\"><a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + UnixTime + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&phone_pass=" + phone_pass + "&VD_pass=" + orig_pass + "&LOGINvarONE=" + LOGINvarONE + "&LOGINvarTWO=" + LOGINvarTWO + "&LOGINvarTHREE=" + LOGINvarTHREE + "&LOGINvarFOUR=" + LOGINvarFOUR + "&LOGINvarFIVE=" + LOGINvarFIVE + "&hide_relogin_fields=" + hide_relogin_fields + "\" onclick=\"needToConfirmExit = false;\"><?php echo _QXZ("CLICK HERE TO LOG IN AGAIN"); ?></a></font>\n";
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}
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else if (agent_logout_link == '2')
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{
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document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<font class=\"loading_text\"><a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + epoch_sec + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&LOGINvarONE=" + LOGINvarONE + "&LOGINvarTWO=" + LOGINvarTWO + "&LOGINvarTHREE=" + LOGINvarTHREE + "&LOGINvarFOUR=" + LOGINvarFOUR + "&LOGINvarFIVE=" + LOGINvarFIVE + "&hide_relogin_fields=" + hide_relogin_fields + "\" onclick=\"needToConfirmExit = false;\"><?php echo _QXZ("CLICK HERE TO LOG IN AGAIN"); ?></a></font>\n";
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document.getElementById("LogouTBoxLink").innerHTML = logout_content + "<font class=\"loading_text\"><a href=\"" + agcPAGE + "?relogin=YES&session_epoch=" + UnixTime + "&session_id=" + session_id + "&session_name=" + session_name + "&VD_login=" + user + "&VD_campaign=" + campaign + "&phone_login=" + original_phone_login + "&LOGINvarONE=" + LOGINvarONE + "&LOGINvarTWO=" + LOGINvarTWO + "&LOGINvarTHREE=" + LOGINvarTHREE + "&LOGINvarFOUR=" + LOGINvarFOUR + "&LOGINvarFIVE=" + LOGINvarFIVE + "&hide_relogin_fields=" + hide_relogin_fields + "\" onclick=\"needToConfirmExit = false;\"><?php echo _QXZ("CLICK HERE TO LOG IN AGAIN"); ?></a></font>\n";
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}
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else
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{
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@@ -19761,6 +19906,7 @@ function phone_number_format(formatphone) {
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}
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function all_refresh()
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{
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UnixTime++;
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epoch_sec++;
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check_n++;
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even++;
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@@ -19989,6 +20135,21 @@ function phone_number_format(formatphone) {
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agent_events('login_invalid', '<?php echo _QXZ("This agent screen was not opened properly."); ?>', aec); aec++;
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}
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}
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if ( (!isVisible) && (SSagent_hidden_sound_seconds >= 5) && (SSagent_hidden_sound_volume > 0) )
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{
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BrowserEpoch = Math.round(Date.now() / 1000);
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var ServerEpochNow = (BrowserEpoch - BrowserServerEpochDiff);
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var temp_agent_hidden_counter = (ServerEpochNow - last_hidden_sound_UnixTime);
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if (temp_agent_hidden_counter > SSagent_hidden_sound_seconds)
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{
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var temp_seconds = (ServerEpochNow - last_UnixTime);
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last_hidden_sound_UnixTime = ServerEpochNow;
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button_click_log = button_click_log + "" + SQLdate + "-----agent_hidden_alert---" + temp_agent_hidden_counter + " " + SSagent_hidden_sound_seconds + " " + temp_seconds + " " + SSagent_hidden_sound + " " + SSagent_hidden_sound_volume + "|";
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play_browser_sound(SSagent_hidden_sound,SSagent_hidden_sound_volume);
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}
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}
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}
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function pause() // Pauses the refreshing of the lists
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{active_display=2; display_message=" - <?php echo _QXZ("ACTIVE DISPLAY PAUSED"); ?> - ";}
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Block a user