diff --git a/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php b/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php index 429126b2..25c56a97 100644 --- a/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php +++ b/agc_2-X/branches/agc_2.2.0/www/agc/vdc_db_query.php @@ -85,6 +85,7 @@ # - $vtiger_callback_id - ('16534'...) # - $nodeletevdac - ('0','1') # - $agent_territories - ('ABC001','ABC002'...) +# - $alt_num_status - ('0','1') # # CHANGELOG: # 50629-1044 - First build of script @@ -226,10 +227,11 @@ # 91228-1340 - Added API fields update functions # 100103-1254 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs # 100104-1509 - Fixed vicidial_log duplicate check to allow update if dup and logging update +# 100109-0745 - Added alt_num_status for ALTNUM dialing status # -$version = '2.2.0-136'; -$build = '100104-1509'; +$version = '2.2.0-137'; +$build = '100109-0745'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=290; $one_mysql_log=0; @@ -407,6 +409,8 @@ if (isset($_GET["nodeletevdac"])) {$nodeletevdac=$_GET["nodeletevdac"];} elseif (isset($_POST["nodeletevdac"])) {$nodeletevdac=$_POST["nodeletevdac"];} if (isset($_GET["agent_territories"])) {$agent_territories=$_GET["agent_territories"];} elseif (isset($_POST["agent_territories"])) {$agent_territories=$_POST["agent_territories"];} +if (isset($_GET["alt_num_status"])) {$alt_num_status=$_GET["alt_num_status"];} + elseif (isset($_POST["alt_num_status"])) {$alt_num_status=$_POST["alt_num_status"];} header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 @@ -2481,6 +2485,9 @@ if ($stage == "start") if ($stage == "end") { + $status_dispo = 'DISPO'; + if ($alt_num_status > 0) + {$status_dispo = 'ALTNUM';} ##### get call type from vicidial_live_agents table $VLA_inOUT='NONE'; $stmt="SELECT comments FROM vicidial_live_agents where user='$user' order by last_update_time desc limit 1;"; @@ -2578,7 +2585,7 @@ if ($stage == "end") if ($VLA_inOUT == 'INBOUND') { - $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec', status='$status_dispo' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3155,7 +3162,7 @@ if ($stage == "end") } ##### update the duration and end time in the vicidial_log table - $stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;"; + $stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec', status='$status_dispo' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00090',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3204,7 +3211,7 @@ if ($stage == "end") if (strlen($SQLterm) > 0) { ##### update the duration and end time in the vicidial_log table - $stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $stmt="UPDATE vicidial_closer_log set $SQLterm, status='$status_dispo' where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4577,7 +4584,7 @@ if ($ACTION == 'userLOGout') ################################################################################ ### updateDISPO - update the vicidial_list table to reflect the agent choice of -### call disposition for that leand +### call disposition for that lead ################################################################################ if ($ACTION == 'updateDISPO') { diff --git a/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php b/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php index 5903f51f..80917aa3 100644 --- a/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php +++ b/agc_2-X/branches/agc_2.2.0/www/agc/vicidial.php @@ -269,10 +269,11 @@ # 91228-1339 - Added API "fields update" functions and "timer action" functions # 100103-1250 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs # 100107-0108 - Added dynamic screen size based on login screen browser dimensions +# 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting # -$version = '2.2.0-247'; -$build = '100107-0108'; +$version = '2.2.0-248'; +$build = '100109-0801'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=64; $one_mysql_log=0; @@ -4091,6 +4092,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // Insert or update the vicidial_log entry for a customer call function DialLog(taskMDstage,nodeletevdac) { + var alt_num_status = 0; if (taskMDstage == "start") { var MDlogEPOCH = 0; @@ -4107,6 +4109,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (document.vicidial_form.DiaLAltPhonE.checked==true) { + alt_num_status = 1; reselect_alt_dial = 1; alt_dial_active = 1; alt_dial_status_display = 1; @@ -4135,14 +4138,14 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} xmlhttp = new XMLHttpRequest(); } if (xmlhttp) - { + { manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&lead_id=" + document.vicidial_form.lead_id.value + "&list_id=" + document.vicidial_form.list_id.value + "&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + lead_dial_number + - "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac; + "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac + "&alt_num_status=" + alt_num_status; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); // document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query; @@ -4376,14 +4379,15 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // Open up a callback customer record as manual dial preview mode function new_callback_call(taskCBid,taskLEADid) { - alt_phone_dialing=1; + // alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; MainPanelToFront(); buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=true; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; hideDiv('CallBacKsLisTBox'); ManualDialNext(taskCBid,taskLEADid,'','','','0'); } @@ -4455,7 +4459,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { - alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; agent_dialed_number=1; @@ -4463,11 +4466,13 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (tempDiaLnow == 'PREVIEW') { + // alt_phone_dialing=1; agent_dialed_type='MANUAL_PREVIEW'; buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=true; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; } else { @@ -4505,14 +4510,15 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} agent_dialed_number=1; agent_dialed_type='MANUAL_DIALFAST'; - alt_phone_dialing=1; + // alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; MainPanelToFront(); buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=false; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0'); } } diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php index 06c7113a..50406f89 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_days_detail.php @@ -268,14 +268,14 @@ else if ($file_download < 1) { - echo "CALL STATS BREAKDOWN:\n"; + echo "LEAD STATS BREAKDOWN:\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; - echo "| DATE | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| DATE | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; } ### BEGIN loop through each user ### @@ -371,7 +371,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdate) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWcalls; @@ -391,7 +391,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWdncPCT; } - if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (!ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if ($file_download < 1) {echo "$Toutput";} @@ -409,11 +409,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("TIME|LEADS|CI|DNCCI",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php index cdcd73bd..1e2d524c 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_performance_detail.php @@ -326,9 +326,9 @@ while ($i < $rows_to_print) $i++; } -echo "CALL STATS BREAKDOWN:\n"; +echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; -echo "| USER NAME | ID | CALLS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG |$statusesHTML\n"; +echo "| USER NAME | ID | LEADS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG |$statusesHTML\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; @@ -449,11 +449,11 @@ while ($m < $k) if ($stage == 'ID') {$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} - if ($stage == 'CALLS') + if ($stage == 'LEADS') {$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} if ($stage == 'TIME') {$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} - if (!ereg("ID|TIME|CALLS",$stage)) + if (!ereg("ID|TIME|LEADS",$stage)) {echo "$Toutput";} $m++; @@ -463,11 +463,11 @@ while ($m < $k) ### BEGIN sort through output to display properly ### -if (ereg("ID|TIME|CALLS",$stage)) +if (ereg("ID|TIME|LEADS",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS",$stage)) + if (ereg("TIME|LEADS",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; @@ -737,7 +737,7 @@ while ($m < $k) ### BEGIN sort through output to display properly ### -#if (ereg("ID|TIME|CALLS",$stage)) +#if (ereg("ID|TIME|LEADS",$stage)) # { # $n=0; # while ($n <= $m) diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php index af564726..216cc490 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_status_detail.php @@ -314,14 +314,14 @@ else if ($file_download < 1) { - echo "CALL STATS BREAKDOWN:\n"; + echo "LEADS STATS BREAKDOWN:\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; - echo "| USER NAME | ID | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| USER NAME | ID | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; } @@ -431,7 +431,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; @@ -451,7 +451,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWdncPCT; } - if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (!ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) if ($file_download < 1) {echo "$Toutput";} else @@ -467,11 +467,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("TIME|LEADS|CI|DNCCI",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; diff --git a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php index a98137e5..f9f6f991 100644 --- a/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php +++ b/agc_2-X/branches/agc_2.2.0/www/vicidial/AST_agent_time_detail.php @@ -411,12 +411,12 @@ else { echo "AGENT TIME BREAKDOWN:\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; - echo "| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | |$sub_statusesHTML\n"; + echo "| USER NAME | ID | LEADS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | |$sub_statusesHTML\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; } else { - $file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD$sub_statusesFILE\n"; + $file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD$sub_statusesFILE\n"; } ##### END print the output to screen or put into file output variable @@ -588,7 +588,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; @@ -603,7 +603,7 @@ else $TOPsort[$m] = '' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWtimeTCsec; } - if (!ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage)) + if (!ereg("NAME|ID|TIME|LEADS|TCLOCK",$stage)) if ($file_download < 1) {echo "$Toutput";} else @@ -624,11 +624,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage)) + if (ereg("NAME|ID|TIME|LEADS|TCLOCK",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|TCLOCK",$stage)) + if (ereg("TIME|LEADS|TCLOCK",$stage)) {rsort($TOPsort, SORT_NUMERIC);} if (ereg("NAME",$stage)) {rsort($TOPsort, SORT_STRING);} diff --git a/agc_2-X/trunk/www/agc/vdc_db_query.php b/agc_2-X/trunk/www/agc/vdc_db_query.php index 429126b2..25c56a97 100644 --- a/agc_2-X/trunk/www/agc/vdc_db_query.php +++ b/agc_2-X/trunk/www/agc/vdc_db_query.php @@ -85,6 +85,7 @@ # - $vtiger_callback_id - ('16534'...) # - $nodeletevdac - ('0','1') # - $agent_territories - ('ABC001','ABC002'...) +# - $alt_num_status - ('0','1') # # CHANGELOG: # 50629-1044 - First build of script @@ -226,10 +227,11 @@ # 91228-1340 - Added API fields update functions # 100103-1254 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs # 100104-1509 - Fixed vicidial_log duplicate check to allow update if dup and logging update +# 100109-0745 - Added alt_num_status for ALTNUM dialing status # -$version = '2.2.0-136'; -$build = '100104-1509'; +$version = '2.2.0-137'; +$build = '100109-0745'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=290; $one_mysql_log=0; @@ -407,6 +409,8 @@ if (isset($_GET["nodeletevdac"])) {$nodeletevdac=$_GET["nodeletevdac"];} elseif (isset($_POST["nodeletevdac"])) {$nodeletevdac=$_POST["nodeletevdac"];} if (isset($_GET["agent_territories"])) {$agent_territories=$_GET["agent_territories"];} elseif (isset($_POST["agent_territories"])) {$agent_territories=$_POST["agent_territories"];} +if (isset($_GET["alt_num_status"])) {$alt_num_status=$_GET["alt_num_status"];} + elseif (isset($_POST["alt_num_status"])) {$alt_num_status=$_POST["alt_num_status"];} header ("Content-type: text/html; charset=utf-8"); header ("Cache-Control: no-cache, must-revalidate"); // HTTP/1.1 @@ -2481,6 +2485,9 @@ if ($stage == "start") if ($stage == "end") { + $status_dispo = 'DISPO'; + if ($alt_num_status > 0) + {$status_dispo = 'ALTNUM';} ##### get call type from vicidial_live_agents table $VLA_inOUT='NONE'; $stmt="SELECT comments FROM vicidial_live_agents where user='$user' order by last_update_time desc limit 1;"; @@ -2578,7 +2585,7 @@ if ($stage == "end") if ($VLA_inOUT == 'INBOUND') { - $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $stmt = "UPDATE vicidial_closer_log set end_epoch='$StarTtime', length_in_sec='$length_in_sec', status='$status_dispo' where lead_id='$lead_id' and user='$user' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00062',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3155,7 +3162,7 @@ if ($stage == "end") } ##### update the duration and end time in the vicidial_log table - $stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;"; + $stmt="UPDATE vicidial_log set $SQLterm end_epoch='$StarTtime', length_in_sec='$length_in_sec', status='$status_dispo' where uniqueid='$uniqueid' and lead_id='$lead_id' and user='$user' order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00090',$user,$server_ip,$session_name,$one_mysql_log);} @@ -3204,7 +3211,7 @@ if ($stage == "end") if (strlen($SQLterm) > 0) { ##### update the duration and end time in the vicidial_log table - $stmt="UPDATE vicidial_closer_log set $SQLterm where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; + $stmt="UPDATE vicidial_closer_log set $SQLterm, status='$status_dispo' where lead_id='$lead_id' and call_date > \"$four_hours_ago\" order by call_date desc limit 1;"; if ($DB) {echo "$stmt\n";} $rslt=mysql_query($stmt, $link); if ($mel > 0) {mysql_error_logging($NOW_TIME,$link,$mel,$stmt,'00092',$user,$server_ip,$session_name,$one_mysql_log);} @@ -4577,7 +4584,7 @@ if ($ACTION == 'userLOGout') ################################################################################ ### updateDISPO - update the vicidial_list table to reflect the agent choice of -### call disposition for that leand +### call disposition for that lead ################################################################################ if ($ACTION == 'updateDISPO') { diff --git a/agc_2-X/trunk/www/agc/vicidial.php b/agc_2-X/trunk/www/agc/vicidial.php index 5903f51f..80917aa3 100644 --- a/agc_2-X/trunk/www/agc/vicidial.php +++ b/agc_2-X/trunk/www/agc/vicidial.php @@ -269,10 +269,11 @@ # 91228-1339 - Added API "fields update" functions and "timer action" functions # 100103-1250 - Added 3 more conf-presets, list ID override presets and call start/dispo URLs # 100107-0108 - Added dynamic screen size based on login screen browser dimensions +# 100109-0801 - Added ALTNUM alt number status, fixed alt number dialing from setting # -$version = '2.2.0-247'; -$build = '100107-0108'; +$version = '2.2.0-248'; +$build = '100109-0801'; $mel=1; # Mysql Error Log enabled = 1 $mysql_log_count=64; $one_mysql_log=0; @@ -4091,6 +4092,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // Insert or update the vicidial_log entry for a customer call function DialLog(taskMDstage,nodeletevdac) { + var alt_num_status = 0; if (taskMDstage == "start") { var MDlogEPOCH = 0; @@ -4107,6 +4109,7 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} { if (document.vicidial_form.DiaLAltPhonE.checked==true) { + alt_num_status = 1; reselect_alt_dial = 1; alt_dial_active = 1; alt_dial_status_display = 1; @@ -4135,14 +4138,14 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} xmlhttp = new XMLHttpRequest(); } if (xmlhttp) - { + { manDiaLlog_query = "format=text&server_ip=" + server_ip + "&session_name=" + session_name + "&ACTION=manDiaLlogCaLL&stage=" + taskMDstage + "&uniqueid=" + document.vicidial_form.uniqueid.value + "&user=" + user + "&pass=" + pass + "&campaign=" + campaign + "&lead_id=" + document.vicidial_form.lead_id.value + "&list_id=" + document.vicidial_form.list_id.value + "&length_in_sec=0&phone_code=" + document.vicidial_form.phone_code.value + "&phone_number=" + lead_dial_number + - "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac; + "&exten=" + extension + "&channel=" + lastcustchannel + "&start_epoch=" + MDlogEPOCH + "&auto_dial_level=" + auto_dial_level + "&VDstop_rec_after_each_call=" + VDstop_rec_after_each_call + "&conf_silent_prefix=" + conf_silent_prefix + "&protocol=" + protocol + "&extension=" + extension + "&ext_context=" + ext_context + "&conf_exten=" + session_id + "&user_abb=" + user_abb + "&agent_log_id=" + agent_log_id + "&MDnextCID=" + LasTCID + "&inOUT=" + inOUT + "&alt_dial=" + dialed_label + "&DB=0" + "&agentchannel=" + agentchannel + "&conf_dialed=" + conf_dialed + "&leaving_threeway=" + leaving_threeway + "&hangup_all_non_reserved=" + hangup_all_non_reserved + "&blind_transfer=" + blind_transfer + "&dial_method" + dial_method + "&nodeletevdac=" + nodeletevdac + "&alt_num_status=" + alt_num_status; xmlhttp.open('POST', 'vdc_db_query.php'); xmlhttp.setRequestHeader('Content-Type','application/x-www-form-urlencoded; charset=UTF-8'); // document.getElementById("busycallsdebug").innerHTML = "vdc_db_query.php?" + manDiaLlog_query; @@ -4376,14 +4379,15 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} // Open up a callback customer record as manual dial preview mode function new_callback_call(taskCBid,taskLEADid) { - alt_phone_dialing=1; + // alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; MainPanelToFront(); buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=true; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; hideDiv('CallBacKsLisTBox'); ManualDialNext(taskCBid,taskLEADid,'','','','0'); } @@ -4455,7 +4459,6 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} } else { - alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; agent_dialed_number=1; @@ -4463,11 +4466,13 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} if (tempDiaLnow == 'PREVIEW') { + // alt_phone_dialing=1; agent_dialed_type='MANUAL_PREVIEW'; buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=true; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; } else { @@ -4505,14 +4510,15 @@ if ($enable_fast_refresh < 1) {echo "\tvar refresh_interval = 1000;\n";} agent_dialed_number=1; agent_dialed_type='MANUAL_DIALFAST'; - alt_phone_dialing=1; + // alt_phone_dialing=1; auto_dial_level=0; manual_dial_in_progress=1; MainPanelToFront(); buildDiv('DiaLLeaDPrevieW'); - buildDiv('DiaLDiaLAltPhonE'); + if (alt_phone_dialing == 1) + {buildDiv('DiaLDiaLAltPhonE');} document.vicidial_form.LeadPreview.checked=false; - document.vicidial_form.DiaLAltPhonE.checked=true; + // document.vicidial_form.DiaLAltPhonE.checked=true; ManualDialNext("","",MDDiaLCodEform,MDPhonENumbeRform,MDLookuPLeaD,MDVendorLeadCode,'0'); } } diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php index 06c7113a..50406f89 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_days_detail.php @@ -268,14 +268,14 @@ else if ($file_download < 1) { - echo "CALL STATS BREAKDOWN:\n"; + echo "LEAD STATS BREAKDOWN:\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; - echo "| DATE | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| DATE | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+------------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "DATE,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "DATE,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; } ### BEGIN loop through each user ### @@ -371,7 +371,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdate) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWcalls; @@ -391,7 +391,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWdate); $TOPsortTALLY[$m]=$RAWdncPCT; } - if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (!ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if ($file_download < 1) {echo "$Toutput";} @@ -409,11 +409,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("TIME|LEADS|CI|DNCCI",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php index cdcd73bd..1e2d524c 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_performance_detail.php @@ -326,9 +326,9 @@ while ($i < $rows_to_print) $i++; } -echo "CALL STATS BREAKDOWN:\n"; +echo "CALL STATS BREAKDOWN: (Statistics related to handling of calls only)\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; -echo "| USER NAME | ID | CALLS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG |$statusesHTML\n"; +echo "| USER NAME | ID | LEADS | TIME | PAUSE |PAUSAVG | WAIT |WAITAVG | TALK |TALKAVG | DISPO |DISPAVG | DEAD |DEADAVG |$statusesHTML\n"; echo "+-----------------+----------+--------+-----------+----------+--------+----------+--------+----------+--------+----------+--------+----------+--------+$statusesHEAD\n"; @@ -449,11 +449,11 @@ while ($m < $k) if ($stage == 'ID') {$TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} - if ($stage == 'CALLS') + if ($stage == 'LEADS') {$TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} if ($stage == 'TIME') {$TOPsort[$m] = '' . sprintf("%08s", $Stime) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser);} - if (!ereg("ID|TIME|CALLS",$stage)) + if (!ereg("ID|TIME|LEADS",$stage)) {echo "$Toutput";} $m++; @@ -463,11 +463,11 @@ while ($m < $k) ### BEGIN sort through output to display properly ### -if (ereg("ID|TIME|CALLS",$stage)) +if (ereg("ID|TIME|LEADS",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS",$stage)) + if (ereg("TIME|LEADS",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; @@ -737,7 +737,7 @@ while ($m < $k) ### BEGIN sort through output to display properly ### -#if (ereg("ID|TIME|CALLS",$stage)) +#if (ereg("ID|TIME|LEADS",$stage)) # { # $n=0; # while ($n <= $m) diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php index af564726..216cc490 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_status_detail.php @@ -314,14 +314,14 @@ else if ($file_download < 1) { - echo "CALL STATS BREAKDOWN:\n"; + echo "LEADS STATS BREAKDOWN:\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; - echo "| USER NAME | ID | CALLS | CIcalls| DNC/CI%|$statusesHTML\n"; + echo "| USER NAME | ID | LEADS | CIcalls| DNC/CI%|$statusesHTML\n"; echo "+-----------------+----------+--------+--------+--------+$statusesHEAD\n"; } else { - $file_output .= "USER,ID,CALLS,CIcalls,DNC-CI%,$statusesFILE\n"; + $file_output .= "USER,ID,LEADS,CIcalls,DNC-CI%,$statusesFILE\n"; } @@ -431,7 +431,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; @@ -451,7 +451,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWdncPCT) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWdncPCT; } - if (!ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (!ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) if ($file_download < 1) {echo "$Toutput";} else @@ -467,11 +467,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("ID|TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("ID|TIME|LEADS|CI|DNCCI",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|CI|DNCCI",$stage)) + if (ereg("TIME|LEADS|CI|DNCCI",$stage)) {rsort($TOPsort, SORT_NUMERIC);} $m=0; diff --git a/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php b/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php index a98137e5..f9f6f991 100644 --- a/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php +++ b/agc_2-X/trunk/www/vicidial/AST_agent_time_detail.php @@ -411,12 +411,12 @@ else { echo "AGENT TIME BREAKDOWN:\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; - echo "| USER NAME | ID | CALLS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | |$sub_statusesHTML\n"; + echo "| USER NAME | ID | LEADS | TIME CLOCK | AGENT TIME | WAIT | TALK | DISPO | PAUSE | DEAD | |$sub_statusesHTML\n"; echo "+-----------------+----------+----------+------------+------------+------------+------------+------------+------------+------------+ +$sub_statusesHEAD\n"; } else { - $file_output .= "USER,ID,CALLS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD$sub_statusesFILE\n"; + $file_output .= "USER,ID,LEADS,TIME CLOCK,AGENT TIME,WAIT,TALK,DISPO,PAUSE,DEAD$sub_statusesFILE\n"; } ##### END print the output to screen or put into file output variable @@ -588,7 +588,7 @@ else $TOPsort[$m] = '' . sprintf("%08s", $RAWuser) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; } - if ($stage == 'CALLS') + if ($stage == 'LEADS') { $TOPsort[$m] = '' . sprintf("%08s", $RAWcalls) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWcalls; @@ -603,7 +603,7 @@ else $TOPsort[$m] = '' . sprintf("%010s", $RAWtimeTCsec) . '-----' . $m . '-----' . sprintf("%020s", $RAWuser); $TOPsortTALLY[$m]=$RAWtimeTCsec; } - if (!ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage)) + if (!ereg("NAME|ID|TIME|LEADS|TCLOCK",$stage)) if ($file_download < 1) {echo "$Toutput";} else @@ -624,11 +624,11 @@ else ### BEGIN sort through output to display properly ### - if (ereg("NAME|ID|TIME|CALLS|TCLOCK",$stage)) + if (ereg("NAME|ID|TIME|LEADS|TCLOCK",$stage)) { if (ereg("ID",$stage)) {sort($TOPsort, SORT_NUMERIC);} - if (ereg("TIME|CALLS|TCLOCK",$stage)) + if (ereg("TIME|LEADS|TCLOCK",$stage)) {rsort($TOPsort, SORT_NUMERIC);} if (ereg("NAME",$stage)) {rsort($TOPsort, SORT_STRING);}