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2006-04-21_snapshot

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git-svn-id: svn://192.168.202.10@5 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2006-07-07 15:17:45 +00:00
parent 4862328b6e
commit dcbe8f2faa
54 changed files with 2283 additions and 1461 deletions
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agc_1-X/trunk/docs/PROCESS_IDEA_CALLBACKS.txt
+19 -10
View File
@@ -35,15 +35,19 @@ it's callback date/time has been reached the status will be changed to CALLBK
and will be available for calling if that status is selected in the dial
statuses for the campaign and if the list is active.
If the managr has given the agent permission to set USERONLY callbacks, then
the agent will be able to call those customers back by clicking on the CALLBACK
count link below the comments field of vicidial.php once they are logged in.
From here they can see the listing of their callbacks and their settings, and
can call the customer back by clicking on the callback record.
The Admin Side:
In the admin.php web page will be a callback viewer. Admin users will be able to
search and sort by campaign, list, user, status and time-range to see summary
lists of the Callbacks in the vicidial_callbacks table. A new permission field
for altering callback records will be added to vicidial_users and those with the
proper permissions will be able to alter various properties of
vicidial_callbacks records.
lists of the Callbacks in the vicidial_callbacks table. Callbacks will be
alterable through the modify lead screen.
@@ -74,13 +78,18 @@ The AST_VDhopper.pl script will do a select every minute(before it does it's
hopper filling run) for callbacks that need to be placed back in CALLBK status.
Something like this query:
SELECT lead_id from vicidial_callbacks where callback_time < '2006-01-06
10:02:03' and status='ACTIVE' and recepient = 'ANYONE';
10:02:03' and status='ACTIVE';
AST_VDhopper.pl will then set these leads to vicidial_list.status of CALLBK and
will change the vicidial_callbacks.status to LIVE. At the time of a hangup of a
callback call, the vicidial.php script will set the vicidial_callbacks.status to
ARCHIVE. The leads that designate the recipient as USERONLY will not be altered
in any way by AST_VDhopper.pl.
AST_VDhopper.pl will then:
- set these leads to vicidial_list.status of CALLBK
- set the called_since_last_reset to N
- insert the lead into the vicidial_hopper under the campaign it was originally
set if it is an ANYONE callback
- change the vicidial_callbacks.status to LIVE.
At the time of a hangup of a callback call, the vicidial.php script will set the
vicidial_callbacks.status to ARCHIVE. The leads that designate the recipient as
USERONLY will not be altered in any way by AST_VDhopper.pl.
agc_1-X/trunk/docs/TODO.txt
+10 -9
View File
@@ -90,6 +90,7 @@
- DONE For USERONLY callbacks there will need to be an admin interface change necessary to be able to override this and a method to change a USERONLY callback to ANYONE. Allow the other-way-around as well.
- DONE change PHP variable checking and definitions at the top of php scripts to isset/elseif for all php scripts.
@@ -97,16 +98,12 @@
- HIGH end-user agent documentation - manual. Probably a free text-only manual and a full color print book available for sale
- HIGH change PHP variable definitions to isset elseif for all php scripts.
- MEDIUM Add wrapup_seconds and wrapup_message fields to vicidial_campaigns along with a function to force a minimum wrapup time into vicidial.php after an Agent hangs up a call. The timer would start when the agent clicks on the HANGUP CUSTOMER button and if the agent dispositions the call before the wrapup time is up then they would see a screen blanking out the vicidial screen that would display the wrapup message until the timer ran out. If the wrapup timer runs out before the agent is finished dispositioning a call, nothing would happen, so the agent would not be able to move on to the next call until they selected a disposition.
- MEDIUM add new method for capping the maximum number of attempts to try leads of a specific status. This would be set up like HotKeys are, per campaign where you would select the status and define the maximum number of attempts for that type of status for that campaign and the VDhopper wouldn't allow that kind of lead into the hopper if it was over the max value of call_count.
- MEDIUM add ability to call CLOSER campaigns "BLEND" or "INBND". would require many script changes from server side to client side, not set in stone yet, but considering it.
- MEDIUM Add internal DNC list of phone numbers that would be scrubbed against by the AST_VDhopper.pl script while loading leads and it would kick them out with a special status as DNCL(Do-Not-Call-Load) so they would be in the system but unable to be dialed. Would need to add a mechanism to add a lead to this list upon agent-dispo of a call as DNC. Would need to create a new admin page to manually add leads to DNC list. Also, would add a parameter to vicidial_campaigns(dnc_list_enabled ENUM('Y','N')) where a campaign could be exempted from the system's DNC list restrictions(would be active by default 'Y').
- MEDIUM Add internal DNC list of phone numbers(vicidial_dnc table) that would be scrubbed against by the AST_VDhopper.pl script while putting leads into the hopper to be dialed and it would kick the internal DNC matches out with a special status as DNCL(Do-Not-Call-Load) so they would be in the system but unable to be dialed. Would need to add a mechanism to add a lead to this list upon agent-dispo of a call as DNC within vicidia.php. Would need to create a new admin page section to manually add leads to DNC list. Also, would add a parameter to vicidial_campaigns(dnc_list_enabled ENUM('Y','N')) where a campaign could be exempted from the system's DNC list restrictions(would be active by default 'Y').
- MEDIUM make 3rd party consultative transfers work for Local extensions, also for internal/local transfer to closers if possible.
@@ -128,6 +125,10 @@ Asterisk server and the default installation of only the MySQL client libs will
adaptive_dropped_percentage SMALLINT(3), # percentage of accaptable dropped calls
adaptive_dropped_rule ENUM('HARD_LIMIT','TAPERED','AVERAGE'), # method for adhearing to % limit
- MEDIUM add ability to call CLOSER campaigns "BLEND" or "INBND". would require many script changes from server side to client side, not set in stone yet, but considering it.
- MEDIUM add new method for capping the maximum number of attempts to try leads of a specific status. This would be set up like HotKeys are, per campaign where you would select the status and define the maximum number of attempts for that type of status for that campaign and the VDhopper wouldn't allow that kind of lead into the hopper if it was over the max value of call_count.(having filters reduced the priority of this item since you can do a lot of custom coding to duplicate this feature in vicidial_lead_filters)
- MEDIUM add some kind of intelligent call-routing to astguiclient so that you can auto-forward calls to another extension from within astguiclient.php instead of using your phone or something like Queues which can mess up other things. This will need it's own table in the DB and probably some extensions.conf entries and an AGI script or two to do the actual call routing.
- MEDIUM add a new script for using SoX to analyze the first 5 seconds of a ring-time recording within 15 minutes of the NA call ending and detecting if it has the SIT tone at the beginning of it so the lead can be taken out of the list as a DC
@@ -142,7 +143,7 @@ Asterisk server and the default installation of only the MySQL client libs will
- MEDIUM rebuild the vdremote.php remote agents pages to use AJAX(PHP/Javascript/XMLHTTPRequest) for real-time popups of call data.
- MEDIUM allow custom welcome message for vicidial campaigns.
- MEDIUM allow custom audio welcome message for vicidial campaigns.
- MEDIUM change local_call_time to allow for variable time ranges instead of the presets that are available in the current version
@@ -150,11 +151,11 @@ Asterisk server and the default installation of only the MySQL client libs will
- MEDIUM add a count-up-timer to active channels on the astguiclient MAIN screen(this may be an Asterisk 1.2+ required feature).
- MEDIUM Change VICIDIAL autodialing configuration to allow dialing of alt_phone numbers as well as address3 phone numbers after dialing main number. This is already possible in manual dialing mode. Best way for this may be to reconfigure the called_since_last_reset field to allow N, 1, 2, Y. This would require reprogramming several server scripts and php pages.
- MEDIUM Change VICIDIAL autodialing configuration to allow dialing of alt_phone numbers as well as address3 phone numbers after dialing main number. It is already possible to dial an alternate phone number manually as an agent once the customer info is up on the screen, but this would be doing it in an automated fashion. Best way for this may be to reconfigure the called_since_last_reset field to allow N, 1, 2, Y. This would require reprogramming several server scripts and php pages.
- MEDIUM Try a few of the frequently launched scripts as C programs(call_log.agi and the AST_send child scripts) to see if they reduce system load and/or speed up those processes.
- MEDIUM Change the autodialing system around so that there can be dialing-out-only servers and agent-only servers. This is suprisingly simple to do, but would require all servers to be controlled by a single instance of AST_VDauto_dial.pl running on one machine.
- MEDIUM Change the autodialing system around so that there can be dialing-out-only servers and agent-only servers in a multi-server load-balanced environment. This is suprisingly simple to do, but would require all servers to be controlled by a single instance of AST_VDauto_dial.pl running on one machine. Also, in the case of IAX2 channel native transfers, we would need to change the AGI scripts that route the calls and create a new script to alter the vicidial_auto_calls records to the agent server call_server_ip and channel name because the call would disappear from the originating server causing "customer hungup" warnings.
- MEDIUM Add method of picking up astGUIclient parked calls by only dialing digits on a regular extension without using the astGUIclient.