2006-04-21_snapshot

git-svn-id: svn://192.168.202.10@5 3d104415-ff17-0410-8863-d5cf3c621b8a

agc_1-X/trunk/docs/PROCESS_IDEA_CALLBACKS.txt

@@ -35,15 +35,19 @@ it's callback date/time has been reached the status will be changed to CALLBK
 and will be available for calling if that status is selected in the dial 
 statuses for the campaign and if the list is active.
 
+If the managr has given the agent permission to set USERONLY callbacks, then
+the agent will be able to call those customers back by clicking on the CALLBACK
+count link below the comments field of vicidial.php once they are logged in.
+From here they can see the listing of their callbacks and their settings, and
+can call the customer back by clicking on the callback record.
+
 
 
 The Admin Side:
 In the admin.php web page will be a callback viewer. Admin users will be able to 
 search and sort by campaign, list, user, status and time-range to see summary 
-lists of the Callbacks in the vicidial_callbacks table. A new permission field 
-for altering callback records will be added to vicidial_users and those with the 
-proper permissions will be able to alter various properties of 
-vicidial_callbacks records.
+lists of the Callbacks in the vicidial_callbacks table. Callbacks will be 
+alterable through the modify lead screen.
 
 
 
@@ -74,13 +78,18 @@ The AST_VDhopper.pl script will do a select every minute(before it does it's
 hopper filling run) for callbacks that need to be placed back in CALLBK status. 
 Something like this query:
   SELECT lead_id from vicidial_callbacks where callback_time < '2006-01-06 
-10:02:03' and status='ACTIVE' and recepient = 'ANYONE';
+10:02:03' and status='ACTIVE';
 
-AST_VDhopper.pl will then set these leads to vicidial_list.status of CALLBK and 
-will change the vicidial_callbacks.status to LIVE. At the time of a hangup of a 
-callback call, the vicidial.php script will set the vicidial_callbacks.status to 
-ARCHIVE. The leads that designate the recipient as USERONLY will not be altered 
-in any way by AST_VDhopper.pl.
+AST_VDhopper.pl will then:
+- set these leads to vicidial_list.status of CALLBK
+- set the called_since_last_reset to N
+- insert the lead into the vicidial_hopper under the campaign it was originally
+   set if it is an ANYONE callback
+- change the vicidial_callbacks.status to LIVE. 
+
+At the time of a hangup of a callback call, the vicidial.php script will set the 
+vicidial_callbacks.status to ARCHIVE. The leads that designate the recipient as 
+USERONLY will not be altered in any way by AST_VDhopper.pl.