Added several VID options including VIDPROMPT options to the ALL_inbound AGI script for in-group call handling to allow callers to enter an ID number that would populate in the Vendor ID(vendor_lead_code) field and optionally search by it.
git-svn-id: svn://192.168.202.10@1287 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
@@ -1,6 +1,6 @@
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#!/usr/bin/perl
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#
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# agi-VDAD_ALL_inbound.agi version 2.2.0 *DBI-version*
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# agi-VDAD_ALL_inbound.agi version 2.2.0
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#
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# runs when a call comes in from an inbound call. This script will
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# send the calls out to the closers that are logged in.
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@@ -15,13 +15,21 @@
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# ; - CIDLOOKUPRL - Restrict lookup to one list
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# ; - CIDLOOKUPRC - Restrict lookup to one campaign's lists
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# ; - CLOSER - Closer calls from VICIDIAL fronters
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# ; - ANI - ANI received, add record with phone number
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# ; - ANI - ANI received, add record with phone number (based on RBS T1s)
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# ; - ANILOOKUP - Lookup ANI to find record in whole system
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# ; - ANILOOKUPRL - Restrict lookup to one list
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# ; - ANILOOKUPRC - Restrict lookup to one campaign's lists
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# ; - VID - Add record with Vendor Lead Code received as argument 12
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# ; - VIDLOOKUP - Lookup Vendor Lead Code received as argument 12 to find record in whole system
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# ; - VIDLOOKUPRL - Restrict lookup to one list (argument 12)
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# ; - VIDLOOKUPRC - Restrict lookup to one campaign's lists (argument 12)
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# ; - VIDPROMPT - Prompt Vendor Lead Code to User with IVR to add record with Vendor Lead Code
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# ; - VIDPROMPTLOOKUP - Prompt Vendor Lead Code to User with IVR to find record in whole system
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# ; - VIDPROMPTLOOKUPRL - Restrict lookup to one list
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# ; - VIDPROMPTLOOKUPRC - Restrict lookup to one campaign's lists
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# ; - 3DIGITID - Enter 3 digit code to go to agent
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# ; - 4DIGITID - Enter 4 digit code to go to agent
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# ; - 5DIGITID - Enter 5 digit code to go to agent
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# ; - 10DIGITID - Enter 10 digit code to go to agent
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# ; - XDIGITID - Enter X digit code to go to agent(variable, i.e. 9DIGITID, 12DIGITID, etc...)
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# ; 2. the method of searching for an available agent:
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# ; - LO - Load Balance Overflow only (priority to home server)
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# ; - LB - <default> Load Balance total system
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@@ -35,6 +43,7 @@
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# ; 9. the phone dialing code to insert with the new lead if new (and CID/ANI available)
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# ; 10. the campaign_id to search within lists if CIDLOOKUPRC
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# ; 11. the user to queue the call to for AGENTDIRECT in-group calls
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# ; 12. vendor_lead_code if external mechanism like custom IVR is used to prompt user for ID
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#
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# ;inbound VICIDIAL calls:
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#exten => 1234,1,Answer ; Answer the line
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@@ -107,6 +116,7 @@
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# 91125-0921 - Fixed no-agent-no-queue AGENTDIRECT bug
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# 91213-0942 - Added queue_position to queue_log COMPLETE... records
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# 91214-2034 - Fixes for rare in-group rank route bug
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# 91223-0959 - Added VID(vendor_lead_code) options
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#
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$script = 'agi-VDAD_ALL_inbound.agi';
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@@ -253,6 +263,7 @@ if (length($ARGV[0])>1)
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$phone_code = $ARGV_vars[8];
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$Scampaign_id = $ARGV_vars[9];
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$agent_only = $ARGV_vars[10];
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$vendor_id = $ARGV_vars[11];
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}
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$|=1;
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@@ -363,7 +374,7 @@ if ($call_handle_method =~ /^CLOSER/)
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}
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}
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if ($call_handle_method =~ /^CID/)
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if ( ($call_handle_method =~ /^CID/) || ($call_handle_method =~ /^VID/) )
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{
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if (length($callerid)>0) {$phone_number = $callerid;}
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else {$phone_number = '';}
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@@ -389,6 +400,10 @@ if ($call_handle_method =~ /^ANI/)
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}
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}
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# When VID or VIDPROMPT, methods are not used, no Vendor Lead Code can be supplied. Fill it with inbound_number
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if ($call_handle_method !~ /^VID/)
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{$vendor_id = $inbound_number;}
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foreach $i (sort keys %AGI)
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{
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if ($AGILOG) {$agi_string = " -- $i = $AGI{$i}"; &agi_output;}
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@@ -560,14 +575,21 @@ $AGI->stream_file('sip-silence');
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if ($call_handle_method =~ /DIGITID$/)
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{
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&enter_pin_number;
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if (length($pin) > 0)
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{$fronter = $pin;}
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}
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if ($call_handle_method =~ /^VIDPROMPT/)
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{
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&enter_id_number;
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}
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if ($call_handle_method =~ /LOOKUP/)
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{
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if (length($phone_number) < 3)
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if ( ( ($call_handle_method =~ /^VID/) && (length($vendor_id)) < 3) || (length($phone_number) < 3) )
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{
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02007'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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@@ -618,7 +640,14 @@ if ($call_handle_method =~ /LOOKUP/)
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}
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$cbc=0;
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$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
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if ($call_handle_method =~ /^VID/)
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{
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$stmtA= "SELECT lead_id from vicidial_list where vendor_lead_code='$vendor_id' $listSQL order by last_local_call_time desc limit 1;";
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}
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else
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{
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$stmtA= "SELECT lead_id from vicidial_list where phone_number='$phone_number' $listSQL order by last_local_call_time desc limit 1;";
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}
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if ($AGILOG) {$agi_string = "VDAD vicidial_list search |$phone_number|$stmtA|"; &agi_output;}
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$sthA = $dbhA->prepare($stmtA) or die "preparing: ",$dbhA->errstr;
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$sthA->execute or die "executing: $stmtA ", $dbhA->errstr;
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@@ -639,9 +668,9 @@ if ($call_handle_method =~ /LOOKUP/)
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}
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else
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{
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02011'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
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@@ -690,9 +719,9 @@ else
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else
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{
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### insert a record into the vicidial_list table if no record was found above
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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### insert a record into the vicidial_list table if no record was found above
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$list_id','Y','$phone_code','$phone_number','$channel_group','1','-5.00','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02014'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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$stmtA = "select LAST_INSERT_ID() LIMIT 1;";
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@@ -2597,9 +2626,9 @@ while ( ($drop_timer <= $DROP_TIME) && ($wait_in_queue > 0) )
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# if callerid is not valid do not execute
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if ( ( length($phone_number) > 6 ) && ( $phone_number > 0) )
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{
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$inbound_number','VDCL','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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### insert a record into the vicidial_list table
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$stmtA = "INSERT INTO vicidial_list (entry_date,modify_date,status,user,vendor_lead_code,source_id,list_id,called_since_last_reset,phone_code,phone_number,security_phrase,called_count,gmt_offset_now,comments) values('$SQLdate','$tsSQLdate','INBND','$fronter','$vendor_id','VDCL','$hold_time_option_callback_list_id','N','$phone_code','$phone_number','$channel_group','1','$local_gmt','$VLcomments');";
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$affected_rows = $dbhA->do($stmtA);
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$dbhP=$dbhA; $mysql_count='02089'; $MEL_aff_rows=$affected_rows; &mysql_error_logging;
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$cbc=0;
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$stmtB = "select LAST_INSERT_ID() LIMIT 1;";
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@@ -3020,6 +3049,35 @@ sub enter_pin_number
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}
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# PROMPTS USED:
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# please_enter_id_number - "Please enter your ID Number followed by the # key
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# id_number - "Your ID number is"
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# confirm_id_number - "Press 1 if it is correct. Press 2 to repeat entry"
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sub enter_id_number
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{
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for ( $i = 0; $i < 2; $i++ )
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{
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$vendor_id = 0;
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$id_number = $AGI->get_data('please_enter_id_number',5000,16);
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if ( length $id_number == 0 ) { return; }
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if ($AGILOG) {$agi_string = "prompt id_number: $id_number"; &agi_output;}
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$AGI->stream_file('id_number');
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$AGI->say_digits($id_number);
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$id_verify = $AGI->get_data('confirm_id_number',5000,1);
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if( length $id_verify == 0 ) { return; }
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if ($AGILOG) {$agi_string = "prompt verify id: $id_verify"; &agi_output;}
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if($id_verify == 1)
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{
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$vendor_id = $id_number;
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return;
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}
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}
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}
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sub press_one_to_leave_voicemail
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{
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