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Fix for QC issue #1352

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git-svn-id: svn://192.168.202.10@3716 3d104415-ff17-0410-8863-d5cf3c621b8a
This commit is contained in:
mattf
2023-04-21 21:41:10 +00:00
parent d149501b8b
commit de02fe24dc
1 changed files with 39 additions and 18 deletions
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agc_2-X/trunk/www/vicidial/admin.php
+38 -17
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@@ -5996,12 +5996,13 @@ if ($SSscript_remove_js > 0)
# 230407-1038 - Added VERM report links to main admin Reports page
# 230412-0946 - Added send_notification Agent-API function, agent_notifications system_setting
# 230421-0847 - Added Agent Latency Report
# 230421-1739 - Fix for QC issue #1352
#
# make sure you have added a user to the vicidial_users MySQL table with at least user_level 9 to access this page the first time
$admin_version = '2.14-881a';
$build = '230421-0847';
$admin_version = '2.14-882a';
$build = '230421-1739';
$STARTtime = date("U");
$SQLdate = date("Y-m-d H:i:s");
@@ -50184,10 +50185,12 @@ if ($ADD==999990)
echo "<td align='center'><font style=\"font-family:HELVETICA;font-size:14;color:white;font-weight:bold;\"><B>&nbsp; "._QXZ("Campaign")."</font></td>";
echo "<td align='center'><font style=\"font-family:HELVETICA;font-size:14;color:white;font-weight:bold;\"><B>&nbsp; "._QXZ("Unclaimed Calls")."</font></td>";
echo "<td align='center'><font style=\"font-family:HELVETICA;font-size:14;color:white;font-weight:bold;\"><B>&nbsp; "._QXZ("In Review")."</font></td>";
echo "<td align='center'><font style=\"font-family:HELVETICA;font-size:14;color:white;font-weight:bold;\"><B>&nbsp; "._QXZ("Completed today")."</font></td>";
echo "<td align='center'><font style=\"font-family:HELVETICA;font-size:14;color:white;font-weight:bold;\"><B>&nbsp; "._QXZ("Finished today")."</font></td>";
echo "</tr>";
$stmt="SELECT campaign_id, qc_statuses from vicidial_campaigns where active = 'Y' and qc_enabled='Y' $LOGqc_allowed_campaignsSQL order by campaign_id";
# $stmt="SELECT campaign_id, qc_statuses from vicidial_campaigns where active = 'Y' and qc_enabled='Y' $LOGqc_allowed_campaignsSQL order by campaign_id";
$stmt="SELECT campaign_id,campaign_name,qc_statuses_id from vicidial_campaigns where active = 'Y' and qc_statuses_id!='' and qc_scorecard_id!='' $LOGqc_allowed_campaignsSQL order by campaign_name";
if ($DB) {echo "|$stmt|\n";}
$rslt=mysql_to_mysqli($stmt, $link);
$vicidialconf_to_print = mysqli_num_rows($rslt);
@@ -50196,25 +50199,43 @@ if ($ADD==999990)
while ($row=mysqli_fetch_array($rslt))
{
$campaign_id=$row[0];
$qc_status_list=substr($row[1],0,strlen($row[1])-2);
$qc_statuses=explode(' ',$qc_status_list);
$qc_ct_stmt="select count(*) from vicidial_list inner join vicidial_lists on vicidial_list.list_id=vicidial_lists.list_id and status in ('".implode("','", $qc_statuses)."') where campaign_id='$campaign_id'";
if ($DB) {echo "|$qc_ct_stmt|\n";}
$qc_status_list=array();
$qc_status_container_stmt="select container_entry from vicidial_settings_containers where container_id='$row[2]'";
$qc_status_container_rslt=mysql_to_mysqli($qc_status_container_stmt, $link);
while ($qcsc_row=mysqli_fetch_row($qc_status_container_rslt))
{
$container_text=preg_split('/\r|\n/', $qcsc_row[0]);
for ($q=0; $q<count($container_text); $q++)
{
$line=trim($container_text[$q]);
if (!preg_match('/^[\#|\;]/', $line) && strlen($line)>0)
{
$qc_status_list=preg_split('/,/', $line);
break;
}
}
}
$total_qc_count=0;
$qc_ct_stmt="select count(*) From vicidial_agent_log where campaign_id='$campaign_id' and status in ('".implode("','", $qc_status_list)."') and event_time+INTERVAL (pause_sec+wait_sec) SECOND>=now()-INTERVAL $SSqc_expire_days DAY";
if ($DB) {echo "|$qc_ct_stmt|<BR>\n";}
$qc_ct_rslt=mysql_to_mysqli($qc_ct_stmt, $link);
$qc_ct_row=mysqli_fetch_row($qc_ct_rslt);
$total_qc_count=$qc_ct_row[0];
$qc_inreview_stmt="select count(*) From quality_control_queue where campaign_id='$campaign_id' and qc_status='CLAIMED'";
$qc_inreview_rslt=mysql_to_mysqli($qc_inreview_stmt, $link);
$qc_inreview_row=mysqli_fetch_row($qc_inreview_rslt);
$total_inreview_count=$qc_inreview_row[0];
$qc_grabbed_stmt="select count(*) From quality_control_queue where campaign_id='$campaign_id' and call_date>=now()-INTERVAL $SSqc_expire_days DAY and qc_status='CLAIMED'";
if ($DB) {echo "|$qc_grabbed_stmt|<BR>\n";}
$qc_grabbed_rslt=mysql_to_mysqli($qc_grabbed_stmt, $link);
$qc_grabbed_row=mysqli_fetch_row($qc_grabbed_rslt);
$total_inreview_count=$qc_grabbed_row[0];
$qc_finish_stmt="select count(*), sum(if(date_completed>date(now()), 1, 0)) From quality_control_queue where campaign_id='$campaign_id' and qc_status='FINISHED'";
$qc_finish_rslt=mysql_to_mysqli($qc_finish_stmt, $link);
$qc_finish_row=mysqli_fetch_row($qc_finish_rslt);
$total_finish_count=$qc_finish_row[0];
$today_finish_count=$qc_finish_row[1];
$qc_finished_stmt="select count(*), sum(if(call_date>=date(now()),1,0)) as finished_today From quality_control_queue where campaign_id='$campaign_id' and call_date>=now()-INTERVAL $SSqc_expire_days DAY and qc_status='FINISHED'";
if ($DB) {echo "|$qc_finished_stmt|<BR>\n";}
$qc_finished_rslt=mysql_to_mysqli($qc_finished_stmt, $link);
$qc_finished_row=mysqli_fetch_row($qc_finished_rslt);
$total_finish_count=$qc_finished_row[0];
$today_finish_count=$qc_finished_row[1];
echo "<tr bgcolor='#$SSstd_row2_background'>";
# echo "<td align='left'><font size=1>".$row["campaign_id"]."</font></td>";