";
+
+ if ($DB > 0)
+ {
+ echo "
\n";
+ echo "$group_ct|$group_string|$group_SQL\n";
+ echo "
\n";
+ echo "$shift|$query_date|$end_date\n";
+ echo "
\n";
+ }
+
+ echo "\n\n";
+
+ echo "\n\n";
+ }
+
+if ($groups_to_print < 1)
+ {
+ echo "\n\n";
+ echo "PLEASE SELECT AN IN-GROUP AND DATE RANGE ABOVE AND CLICK SUBMIT\n";
+ }
+
+else
+ {
+ if ($shift == 'ALL')
+ {
+ $Gct_default_start = "0";
+ $Gct_default_stop = "2400";
+ }
+ else
+ {
+ $stmt="SELECT call_time_id,call_time_name,call_time_comments,ct_default_start,ct_default_stop,ct_sunday_start,ct_sunday_stop,ct_monday_start,ct_monday_stop,ct_tuesday_start,ct_tuesday_stop,ct_wednesday_start,ct_wednesday_stop,ct_thursday_start,ct_thursday_stop,ct_friday_start,ct_friday_stop,ct_saturday_start,ct_saturday_stop,ct_state_call_times FROM vicidial_call_times where call_time_id='$shift';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $calltimes_to_print = mysql_num_rows($rslt);
+ if ($calltimes_to_print > 0)
+ {
+ $row=mysql_fetch_row($rslt);
+ $Gct_default_start = $row[3];
+ $Gct_default_stop = $row[4];
+ $Gct_sunday_start = $row[5];
+ $Gct_sunday_stop = $row[6];
+ $Gct_monday_start = $row[7];
+ $Gct_monday_stop = $row[8];
+ $Gct_tuesday_start = $row[9];
+ $Gct_tuesday_stop = $row[10];
+ $Gct_wednesday_start = $row[11];
+ $Gct_wednesday_stop = $row[12];
+ $Gct_thursday_start = $row[13];
+ $Gct_thursday_stop = $row[14];
+ $Gct_friday_start = $row[15];
+ $Gct_friday_stop = $row[16];
+ $Gct_saturday_start = $row[17];
+ $Gct_saturday_stop = $row[18];
+ }
+ else
+ {
+ $Gct_default_start = "0";
+ $Gct_default_stop = "2400";
+ }
+ }
+ $h=0;
+ while ($h < 24)
+ {
+ $H_test = $h . "00";
+ if ( ($H_test >= $Gct_default_start) and ($H_test <= $Gct_default_stop) )
+ {
+ $Hcalltime[$h]++;
+ }
+ $h++;
+ }
+
+ $query_date_BEGIN = "$query_date 00:00:00";
+ $query_date_END = "$end_date 23:59:59";
+
+
+ $MAIN .= "Inbound Summary Hourly Report: $group_string $NOW_TIME\n";
+
+
+ if ($group_ct > 1)
+ {
+ $MAIN .= "\n";
+ $MAIN .= "---------- MULTI-GROUP BREAKDOWN:\n";
+ $MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+ $MAIN .= "| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |\n";
+ $MAIN .= "| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|\n";
+ $MAIN .= "| IN-GROUP | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |\n";
+ $MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+
+ $i=0;
+ $TOTcalls_count=0;
+ $TOTanswer_count=0;
+ $TOTtalk_sec=0;
+ $TOTtalk_avg=0;
+ $TOTqueue_seconds=0;
+ $TOTqueue_avg=0;
+ $TOTmax_queue_seconds=0;
+ $TOTdrop_count=0;
+ $SUBoutput='';
+
+ while($i < $group_ct)
+ {
+ $stmt="select group_name from vicidial_inbound_groups where group_id='$group[$i]';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $row=mysql_fetch_row($rslt);
+ $group_name[$i] = $row[0];
+
+ $out_of_call_time=0;
+ $length_in_sec[$i]=0;
+ $queue_seconds[$i]=0;
+ $talk_sec[$i]=0;
+ $calls_count[$i]=0;
+ $drop_count[$i]=0;
+ $answer_count[$i]=0;
+ $max_queue_seconds[$i]=0;
+ $Hlength_in_sec=$MT;
+ $Hqueue_seconds=$MT;
+ $Htalk_sec=$MT;
+ $Hcalls_count=$MT;
+ $Hdrop_count=$MT;
+ $Hanswer_count=$MT;
+ $Hmax_queue_seconds=$MT;
+ $hTOTALcalls = 0;
+ $hANSWERcalls = 0;
+ $hSUMtalk = 0;
+ $hAVGtalk = 0;
+ $hSUMqueue = 0;
+ $hAVGqueue = 0;
+ $hMAXqueue = 0;
+ $hDROPcalls = 0;
+ $hPRINT = 0;
+ $hTOTcalls_count = 0;
+ $hTOTanswer_count = 0;
+ $hTOTtalk_sec = 0;
+ $hTOTtalk_avg = 0;
+ $hTOTqueue_seconds = 0;
+ $hTOTqueue_avg = 0;
+ $hTOTmax_queue_seconds = 0;
+ $hTOTdrop_count = 0;
+
+ $stmt = "SELECT status,length_in_sec,queue_seconds,call_date,UNIX_TIMESTAMP(call_date) from vicidial_closer_log where call_date >= '$query_date_BEGIN' and call_date <= '$query_date_END' and campaign_id='$group[$i]';";
+ $rslt=mysql_query($stmt, $link);
+ if ($DB) {echo "$stmt\n";}
+ $calls_to_parse = mysql_num_rows($rslt);
+ $p=0;
+ while ($p < $calls_to_parse)
+ {
+ $row=mysql_fetch_row($rslt);
+ $call_date = explode(" ", $row[3]);
+ $call_time = ereg_replace("[^0-9]","",$call_date[1]);
+ $epoch = $row[4];
+ $Cwday = date("w", $epoch);
+
+ $CTstart = $Gct_default_start . "00";
+ $CTstop = $Gct_default_stop . "59";
+
+ if ( ($Cwday == 0) and ( ($Gct_sunday_start > 0) and ($Gct_sunday_stop > 0) ) )
+ {$CTstart = $Gct_sunday_start . "00"; $CTstop = $Gct_sunday_stop . "59";}
+ if ( ($Cwday == 1) and ( ($Gct_monday_start > 0) and ($Gct_monday_stop > 0) ) )
+ {$CTstart = $Gct_monday_start . "00"; $CTstop = $Gct_monday_stop . "59";}
+ if ( ($Cwday == 2) and ( ($Gct_tuesday_start > 0) and ($Gct_tuesday_stop > 0) ) )
+ {$CTstart = $Gct_tuesday_start . "00"; $CTstop = $Gct_tuesday_stop . "59";}
+ if ( ($Cwday == 3) and ( ($Gct_wednesday_start > 0) and ($Gct_wednesday_stop > 0) ) )
+ {$CTstart = $Gct_wednesday_start . "00"; $CTstop = $Gct_wednesday_stop . "59";}
+ if ( ($Cwday == 4) and ( ($Gct_thursday_start > 0) and ($Gct_thursday_stop > 0) ) )
+ {$CTstart = $Gct_thursday_start . "00"; $CTstop = $Gct_thursday_stop . "59";}
+ if ( ($Cwday == 5) and ( ($Gct_friday_start > 0) and ($Gct_friday_stop > 0) ) )
+ {$CTstart = $Gct_friday_start . "00"; $CTstop = $Gct_friday_stop . "59";}
+ if ( ($Cwday == 6) and ( ($Gct_saturday_start > 0) and ($Gct_saturday_stop > 0) ) )
+ {$CTstart = $Gct_saturday_start . "00"; $CTstop = $Gct_saturday_stop . "59";}
+
+ $Chour = date("G", $epoch);
+ if ( ($call_time > $CTstart) and ($call_time < $CTstop) )
+ {
+ $calls_count[$i]++;
+ $length_in_sec[$i] = ($length_in_sec[$i] + $row[1]);
+ $queue_seconds[$i] = ($queue_seconds[$i] + $row[2]);
+ $TEMPtalk = ($row[1] - $row[2]);
+ if ($TEMPtalk < 0) {$TEMPtalk = 0;}
+ $talk_sec[$i] = ($talk_sec[$i] + $TEMPtalk);
+ if ($max_queue_seconds[$i] < $row[2])
+ {$max_queue_seconds[$i] = $row[2];}
+ if (eregi("DROP",$row[0]))
+ {$drop_count[$i]++;}
+ else
+ {$answer_count[$i]++;}
+
+ $Hcalls_count[$Chour]++;
+ $Hlength_in_sec[$Chour] = ($Hlength_in_sec[$Chour] + $row[1]);
+ $Hqueue_seconds[$Chour] = ($Hqueue_seconds[$Chour] + $row[2]);
+ $Htalk_sec[$Chour] = ($Htalk_sec[$Chour] + $TEMPtalk);
+ if ($Hmax_queue_seconds[$Chour] < $row[2])
+ {$Hmax_queue_seconds[$Chour] = $row[2];}
+ if (eregi("DROP",$row[0]))
+ {$Hdrop_count[$Chour]++;}
+ else
+ {$Hanswer_count[$Chour]++;}
+ $Hcalltime[$Chour]++;
+ $q++;
+ }
+ else
+ {$out_of_call_time++;}
+ if ($DB)
+ {echo "$call_time > $CTstart | $call_time < $CTstop | $Cwday | $Chour | $Hcalltime[$Chour] | $talk_sec[$i]\n";}
+ $p++;
+ }
+ if ( ($answer_count[$i] > 0) and ($talk_sec[$i] > 0) )
+ {$talk_avg[$i] = ($talk_sec[$i] / $answer_count[$i]);}
+ else
+ {$talk_avg[$i] = 0;}
+ if ( ($calls_count[$i] > 0) and ($queue_seconds[$i] > 0) )
+ {$queue_avg[$i] = ($queue_seconds[$i] / $calls_count[$i]);}
+ else
+ {$queue_avg[$i] = 0;}
+
+ $TOTcalls_count = ($TOTcalls_count + $calls_count[$i]);
+ $TOTanswer_count = ($TOTanswer_count + $answer_count[$i]);
+ $TOTtalk_sec = ($TOTtalk_sec + $talk_sec[$i]);
+ $TOTqueue_seconds = ($TOTqueue_seconds + $queue_seconds[$i]);
+ $TOTdrop_count = ($TOTdrop_count + $drop_count[$i]);
+ if ($max_queue_seconds[$i] > $TOTmax_queue_seconds)
+ {$TOTmax_queue_seconds = $max_queue_seconds[$i];}
+
+ $talk_sec[$i] = sec_convert($talk_sec[$i],'H');
+ $talk_avg[$i] = sec_convert($talk_avg[$i],'H');
+ $queue_seconds[$i] = sec_convert($queue_seconds[$i],'H');
+ $queue_avg[$i] = sec_convert($queue_avg[$i],'H');
+ $max_queue_seconds[$i] = sec_convert($max_queue_seconds[$i],'H');
+
+ $groupDISPLAY = sprintf("%-40s", "$group[$i] - $group_name[$i]");
+ $gTOTALcalls = sprintf("%6s", $calls_count[$i]);
+ $gANSWERcalls = sprintf("%6s", $answer_count[$i]);
+ $gSUMtalk = sprintf("%9s", $talk_sec[$i]);
+ $gAVGtalk = sprintf("%7s", $talk_avg[$i]);
+ $gSUMqueue = sprintf("%9s", $queue_seconds[$i]);
+ $gAVGqueue = sprintf("%7s", $queue_avg[$i]);
+ $gMAXqueue = sprintf("%7s", $max_queue_seconds[$i]);
+ $gDROPcalls = sprintf("%6s", $drop_count[$i]);
+
+ while(strlen($groupDISPLAY)>40) {$groupDISPLAY = substr("$groupDISPLAY", 0, -1);}
+
+ $MAIN .= "| $groupDISPLAY | $gTOTALcalls | $gANSWERcalls | $gSUMtalk | $gAVGtalk | $gSUMqueue | $gAVGqueue | $gMAXqueue | $gDROPcalls |";
+ $MAIN .= "\n";
+
+ ### hour by hour sumaries
+ $SUBoutput .= "\n---------- $group[$i] - $group_name[$i] HOURLY BREAKDOWN:\n";
+ $SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+ $SUBoutput .= "| | | | | | TOTAL | AVERAGE | MAXIMUM | TOTAL |\n";
+ $SUBoutput .= "| | TOTAL | TOTAL | TOTAL | AVERAGE | QUEUE | QUEUE | QUEUE | ABANDON|\n";
+ $SUBoutput .= "| HOUR | CALLS | ANSWER | TALK | TALK | TIME | TIME | TIME | CALLS |\n";
+ $SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+
+ $h=0;
+ while ($h < 24)
+ {
+ if ($Hcalltime[$h] > 0)
+ {
+ if (strlen($Hcalls_count[$h]) < 1) {$Hcalls_count[$h] = 0;}
+ if (strlen($Hanswer_count[$h]) < 1) {$Hanswer_count[$h] = 0;}
+ if (strlen($Htalk_sec[$h]) < 1) {$Htalk_sec[$h] = 0;}
+ if (strlen($Hqueue_seconds[$h]) < 1) {$Hqueue_seconds[$h] = 0;}
+ if (strlen($Hmax_queue_seconds[$h]) < 1) {$Hmax_queue_seconds[$h] = 0;}
+ if (strlen($Hdrop_count[$h]) < 1) {$Hdrop_count[$h] = 0;}
+
+ $hTOTcalls_count = ($hTOTcalls_count + $Hcalls_count[$h]);
+ $hTOTanswer_count = ($hTOTanswer_count + $Hanswer_count[$h]);
+ $hTOTtalk_sec = ($hTOTtalk_sec + $Htalk_sec[$h]);
+ $hTOTqueue_seconds = ($hTOTqueue_seconds + $Hqueue_seconds[$h]);
+ $hTOTdrop_count = ($hTOTdrop_count + $Hdrop_count[$h]);
+ if ($Hmax_queue_seconds[$h] > $hTOTmax_queue_seconds)
+ {$hTOTmax_queue_seconds = $Hmax_queue_seconds[$h];}
+
+ if ( ($Hanswer_count[$h] > 0) and ($Htalk_sec[$h] > 0) )
+ {$Htalk_avg[$h] = ($Htalk_sec[$h] / $Hanswer_count[$h]);}
+ else
+ {$Htalk_avg[$h] = 0;}
+ if ( ($Hcalls_count[$h] > 0) and ($Hqueue_seconds[$h] > 0) )
+ {$Hqueue_avg[$h] = ($Hqueue_seconds[$h] / $Hcalls_count[$h]);}
+ else
+ {$Hqueue_avg[$h] = 0;}
+
+ $Htalk_sec[$h] = sec_convert($Htalk_sec[$h],'H');
+ $Htalk_avg[$h] = sec_convert($Htalk_avg[$h],'H');
+ $Hqueue_seconds[$h] = sec_convert($Hqueue_seconds[$h],'H');
+ $Hqueue_avg[$h] = sec_convert($Hqueue_avg[$h],'H');
+ $Hmax_queue_seconds[$h] = sec_convert($Hmax_queue_seconds[$h],'H');
+
+ $hTOTALcalls = sprintf("%6s", $Hcalls_count[$h]);
+ $hANSWERcalls = sprintf("%6s", $Hanswer_count[$h]);
+ $hSUMtalk = sprintf("%9s", $Htalk_sec[$h]);
+ $hAVGtalk = sprintf("%7s", $Htalk_avg[$h]);
+ $hSUMqueue = sprintf("%9s", $Hqueue_seconds[$h]);
+ $hAVGqueue = sprintf("%7s", $Hqueue_avg[$h]);
+ $hMAXqueue = sprintf("%7s", $Hmax_queue_seconds[$h]);
+ $hDROPcalls = sprintf("%6s", $Hdrop_count[$h]);
+ $hPRINT = sprintf("%2s", $h);
+
+ $SUBoutput .= "| $hPRINT | $hTOTALcalls | $hANSWERcalls | $hSUMtalk | $hAVGtalk | $hSUMqueue | $hAVGqueue | $hMAXqueue | $hDROPcalls |\n";
+ }
+
+ $h++;
+ }
+
+ if ( ($hTOTanswer_count > 0) and ($hTOTtalk_sec > 0) )
+ {$hTOTtalk_avg = ($hTOTtalk_sec / $hTOTanswer_count);}
+ else
+ {$hTOTtalk_avg = 0;}
+ if ( ($hTOTcalls_count > 0) and ($hTOTqueue_seconds > 0) )
+ {$hTOTqueue_avg = ($hTOTqueue_seconds / $hTOTcalls_count);}
+ else
+ {$hTOTqueue_avg = 0;}
+
+ $hTOTtalk_sec = sec_convert($hTOTtalk_sec,'H');
+ $hTOTtalk_avg = sec_convert($hTOTtalk_avg,'H');
+ $hTOTqueue_seconds = sec_convert($hTOTqueue_seconds,'H');
+ $hTOTqueue_avg = sec_convert($hTOTqueue_avg,'H');
+ $hTOTmax_queue_seconds = sec_convert($hTOTmax_queue_seconds,'H');
+
+ $hTOTcalls_count = sprintf("%6s", $hTOTcalls_count);
+ $hTOTanswer_count = sprintf("%6s", $hTOTanswer_count);
+ $hTOTtalk_sec = sprintf("%9s", $hTOTtalk_sec);
+ $hTOTtalk_avg = sprintf("%7s", $hTOTtalk_avg);
+ $hTOTqueue_seconds = sprintf("%9s", $hTOTqueue_seconds);
+ $hTOTqueue_avg = sprintf("%7s", $hTOTqueue_avg);
+ $hTOTmax_queue_seconds = sprintf("%7s", $hTOTmax_queue_seconds);
+ $hTOTdrop_count = sprintf("%6s", $hTOTdrop_count);
+
+ $SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+ $SUBoutput .= "|TOTALS| $hTOTcalls_count | $hTOTanswer_count | $hTOTtalk_sec | $hTOTtalk_avg | $hTOTqueue_seconds | $hTOTqueue_avg | $hTOTmax_queue_seconds | $hTOTdrop_count |\n";
+ $SUBoutput .= "+------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+
+ $i++;
+ }
+
+ $rawTOTtalk_sec = $TOTtalk_sec;
+ $rawTOTtalk_min = round($rawTOTtalk_sec / 60);
+
+ if ( ($TOTanswer_count > 0) and ($TOTtalk_sec > 0) )
+ {$TOTtalk_avg = ($TOTtalk_sec / $TOTanswer_count);}
+ else
+ {$TOTtalk_avg = 0;}
+ if ( ($TOTcalls_count > 0) and ($TOTqueue_seconds > 0) )
+ {$TOTqueue_avg = ($TOTqueue_seconds / $TOTcalls_count);}
+ else
+ {$TOTqueue_avg = 0;}
+
+ $TOTtalk_sec = sec_convert($TOTtalk_sec,'H');
+ $TOTtalk_avg = sec_convert($TOTtalk_avg,'H');
+ $TOTqueue_seconds = sec_convert($TOTqueue_seconds,'H');
+ $TOTqueue_avg = sec_convert($TOTqueue_avg,'H');
+ $TOTmax_queue_seconds = sec_convert($TOTmax_queue_seconds,'H');
+
+ $i = sprintf("%4s", $i);
+ $TOTcalls_count = sprintf("%6s", $TOTcalls_count);
+ $TOTanswer_count = sprintf("%6s", $TOTanswer_count);
+ $TOTtalk_sec = sprintf("%9s", $TOTtalk_sec);
+ $TOTtalk_avg = sprintf("%7s", $TOTtalk_avg);
+ $TOTqueue_seconds = sprintf("%9s", $TOTqueue_seconds);
+ $TOTqueue_avg = sprintf("%7s", $TOTqueue_avg);
+ $TOTmax_queue_seconds = sprintf("%7s", $TOTmax_queue_seconds);
+ $TOTdrop_count = sprintf("%6s", $TOTdrop_count);
+
+ $MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+ $MAIN .= "| TOTALS In-Groups: $i | $TOTcalls_count | $TOTanswer_count | $TOTtalk_sec | $TOTtalk_avg | $TOTqueue_seconds | $TOTqueue_avg | $TOTmax_queue_seconds | $TOTdrop_count |\n";
+ $MAIN .= "+------------------------------------------+--------+--------+-----------+---------+-----------+---------+---------+--------+\n";
+ }
+
+ if ($costformat > 0)
+ {
+ echo "\n";
+ $inbound_cost = ($rawTOTtalk_min * $inbound_rate);
+ $inbound_cost = sprintf("%8.2f", $inbound_cost);
+
+ echo "$query_date to $end_date, $rawTOTtalk_min minutes at \$0.60 = \$$inbound_cost\n";
+
+ exit;
+ }
+
+
+ echo "$MAIN";
+ echo "$SUBoutput";
+
+
+
+ $ENDtime = date("U");
+ $RUNtime = ($ENDtime - $STARTtime);
+ echo "\n\nRun Time: $RUNtime seconds\n";
+ }
+
+
+
+
+?>
+
+ |